If you are looking to file a complaint against a repair or body shop , please report a problem with a DMV regulated automotive business. [1] 

Complaint filed against you or your business 
The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York State. To legally operate as such a business , you must register with the DMV. Once your application is approved you will receive a certificate from DMV. You will also receive a copy of the Commissioner's Regulations that pertain to your type of business. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. protect your business: keep a copy of all work orders in an easy - to - access location 

Complaint process 
If a complaint has been filed against you , a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner 

Investigation process 
The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity t

user: What is involved in the hearing process surrounding complaints and charges regarding repair and body shops?

assistant: You are entitled to bring an attorney of your choice to the hearing. In cases like this, the DMV is the petitioner and the complainant may be called as a witness

user: What happens as a result of one of these hearings?

assistant: The results vary, in some instances, the ALJ are ordered to pay all, some or none of the charges. There may also be no action, or a warning, or a suspension handed out, or a revocation applied and/or civil penalties issued

user: What is I want to appeal a decision made at a hearing?

assistant: In order to appeal the decision made at a hearing, you have 60 days from the date of decision to file an Appeal From DMV Hearing Determination, and this must be filed along with the appropriate fee

user: What if the ALJ at the hearing imposes civil penalties?

assistant: If this is the case, you will receive a letter shortly after the hearing. To prevent the loss of your operating privileges, you will be required to pay all fines and penalties imposed

user: What happens if I decide to pay my fine and any penalties imposed or serve out any period of suspension?

assistant: After complete compliance with the findings of the hearing, you will be entitled to resume your business