Who s My Student Loan Servicer? 
Learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans. 

What Loan Servicers Do 
A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you. Your loan servicer will work with you on repayment options such as income - driven repayment plans and loan consolidation and will assist you with other tasks related to your federal student loans. Keep your contact information up to date so your loan servicer can help you stay on track with repaying your loans. If your circumstances change at any time during your repayment period , your loan servicer will be able to help. Never pay an outside company for help with your federal student loans. Your loan servicer will help you for FREE. Contact your servicer to apply for income - driven repayment plans, student loan forgiveness, and more. 

Loan Servicer Assignment 
We will assign your loan to a loan servicer after your loan amount is first disbursed paid out. Your loan servicer will contact you after that. 

Identifying Your Servicer 
The following are loan servicers for loans that the U.S Department of Education ED owns. To find out who your loan servicer is , call the Federal Student Aid Information Center FSAIC at 1 - 800 - 433 - 3243. 

Whom to Contact for Loan Information 
If your loan is for the current or upcoming school year , contact your school s financial aid office directly for information about loan status, the timeframes for cancelling all or part of your loan or loan disbursement , and loan disbursement amounts and timing. Only your school's financial aid office can provide this information. If your loan was disbursed in a past school year and you re still in school , keep your contact information up to date with your school and contact your loan servicer when you withdraw, graduate, drop below half - time enrollmen

user: I'd like to know what I can expect from the person in charge of my Student Loan.

assistant: We can provide information about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.

user: How do I find out who my servicer is?

assistant: You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.

user: I got an email about a loan transfer. Why is that?

assistant: In some cases, a loan can be transferred from one servicer to another servicer but your loan will still be owned by ED.

assistant: Did the email say that your loan had been transferred?

user: No, I think it was just explaining what the process was but I didn't really read it all.

user: And how exactly does a loan servicer help me?

assistant: A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you.

user: Oh cool, it's free. What if I move or something?

assistant: If your circumstances change at any time during your repayment period, your loan servicer will be able to help update your information and provide guidance.