Report a problem with a DMV regulated automotive business[1] 


What is a DMV regulated automotive business? 
The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State. 

How do I place a complaint against a DMV regulated automotive business? 
First , attempt to resolve the issue with the management of the business. Keep a written record of all contacts with management in addition to details about the inspection, repair, or sale. Copies of work orders and invoices are proof of your attempts to resolve the problem. If a satisfactory resolution is not reached and you wish to file a complaint , you must submit a Vehicle Safety Complaint Report PDF [2] VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit. To submit electronically , download the complaint report available at the link above to your personal device. Attach and then email the completed report as well as any supporting documents to [email protected] [3]. Please note that DMV staff will communicate with you through email. Complaint UnitBureau of Consumer & Facility ServicesDepartment of Motor VehiclesP.O. Box 2700-ESP , Albany , NY 12220 - 0700FAX : 518 486 - 4102Phone : 1 - 518 - 474 - 8943 between 8:30 a.m. and 4:15 p.m., Monday - Friday Email : [ email protected] [3 ] IMPORTANT : DMV staff will not investigate a complaint until a completed VS-35 Complaint Report has been received. The department does not investigate complaints that have been filed anonymously. There is a 90-day limit on reporting incidents related to a NYS Repair Shop. We cannot accept complaints against Repair Shops beyond the 90-day limit or 3,000 miles whichever comes first. The DMV cannot resolve disputes over the terms of manufacturer or third party warranties or guarantees. If you feel you have a NYS Lemon Law complaint , please see Lemon Law Complaints [4].Once your complaint has been filed , a 

user: I would like to lodge a complaint about an automative business, how do I proceed?

assistant: Is the business an automotive related business? and is the business located in New York State?

user: Not really, no.

assistant: Have you tried to resolve the question with the owner already?

user: Well no because the owner is forever unreachable it seems.

user: Who handles the investigation and how long does it take usually?

assistant: Generally an Automotive Facilities Inspector will launch a formal investigation and a hearing might also take place. This process can take several weeks to several months to resolve, depending on on the nature of the complaint.

user: Where do I lodge my Complaint?

assistant: The address is:
Complaint Unit
Bureau of Consumer & Facility Service
Department of Motor Vehicles
P.O. Box 2700-ESP
Albany

user: Can I have a list of what types of businesses are covered by the DMV regulation?

assistant: It covers repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State

user: And what if I don't agree with the outcome? Can i lodge a further complaint?

assistant: Yes there is the DMV Consumer & Facilities Services Complaint Unit. You must submit a Vehicle Safety Complaint Report PDF VS-35, downloadable from the link above, along with any supporting documents to them and your case will be reviewed.