Report a problem with a DMV regulated automotive business[1] 


What is a DMV regulated automotive business? 
The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State. 

How do I place a complaint against a DMV regulated automotive business? 
First , attempt to resolve the issue with the management of the business. Keep a written record of all contacts with management in addition to details about the inspection, repair, or sale. Copies of work orders and invoices are proof of your attempts to resolve the problem. If a satisfactory resolution is not reached and you wish to file a complaint , you must submit a Vehicle Safety Complaint Report PDF [2] VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit. To submit electronically , download the complaint report available at the link above to your personal device. Attach and then email the completed report as well as any supporting documents to [email protected] [3]. Please note that DMV staff will communicate with you through email. Complaint UnitBureau of Consumer & Facility ServicesDepartment of Motor VehiclesP.O. Box 2700-ESP , Albany , NY 12220 - 0700FAX : 518 486 - 4102Phone : 1 - 518 - 474 - 8943 between 8:30 a.m. and 4:15 p.m., Monday - Friday Email : [ email protected] [3 ] IMPORTANT : DMV staff will not investigate a complaint until a completed VS-35 Complaint Report has been received. The department does not investigate complaints that have been filed anonymously. There is a 90-day limit on reporting incidents related to a NYS Repair Shop. We cannot accept complaints against Repair Shops beyond the 90-day limit or 3,000 miles whichever comes first. The DMV cannot resolve disputes over the terms of manufacturer or third party warranties or guarantees. If you feel you have a NYS Lemon Law complaint , please see Lemon Law Complaints [4].Once your complaint has been filed , a 

user: I have a problem I'd like to report

assistant: What is a DMV regulated automotive business you wish to report?

user: Yes I want to report a business

assistant: The DMV regulates all repair shops , inspection stations , dealers , junk and salvage vendors , and other automotive related businesses in New York State

user: How do I place a complaint against a DMV regulated automotive business?

assistant: Report here and the case will be sent to an Automotive Facilities Inspector for a formal investigation and possibly a hearing  Depending on the complaint this process could take several weeks to several months to resolve

user: What happens if a resolution to my liking is not reached?

assistant: Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit .To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.

user: What do I do if the facility does not have a current registration

assistant: There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business

user: I have an NYS Lemon Law complaint

assistant: Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint