After you apply for an eligibility determination 
Find out what happens after you apply for a pre - need eligibility determination for burial in a VA national cemetery. 

How long does it take VA to make a decision? 
The amount of time it takes to review your application depends on : The number of applications we re reviewing , and How much information you provided in your application , and Whether you provided your or your sponsor s DD214 or other separation documents along with your application Note: We ve received a large number of pre - need eligibility applications , and it s slowing down our approval process. We ll let you know when we ve received your application and how long we think it ll take to make a decision. We re sorry for the delay. For more information , you can call 877 - 222 - 8387, Monday through Friday , 8:00 a.m. to 8:00 p.m. ET. Please wait to hear back about your application rather than applying again. You don t need to do anything while you wait. We ll contact you if we need more information to make a decision. 

If you qualify for burial benefits 
You ll receive a VA burial and memorial benefits folder from us in the mail. Your folder will include : A letter telling you if you can be buried in a VA national cemetery. This is called your pre - need decision letter. A National Cemetery Administration brochure and a burial benefits information sheet. These will tell you more about the benefits you ll receive. A copy of the supporting documents you submitted with your application 

What should I do after I receive my pre-need decision letter and folder? 
Keep your pre - need decision letter and folder in a safe place. Talk to your family members or authorized representative about your burial wishes including any memorialization requests and inscriptions and make sure they know where your benefits folder is located. They ll need this information to request your burial at the time of need. 

What do my family members need to do to request my bu

user: Can i know what happens if i don't qualify for burial benefits?

assistant: We'll send you a denial decision letter explaining the reasons of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998. This form explains your rights to appeal or to request another review.


assistant: Do you know how much time you have to appeal the decision or request another review?

user: Yes, I know that

assistant: Ok, let me tell you that it depends on which option you use to request a review or to appeal. The times are different with each option.

user: How can I update my information?

assistant: You can call our toll-free hotline at 877- 222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.

user: How can I do the request?

assistant: You must print out the form, fill it out and mail the completed form to: Memorial Products Service 41B Department of Veterans Affairs, 5109 Russell Road, Quantico, VA, 22134-3903.

user: How much you have to wait until VA make a decision?

assistant: It depends on: The number of applications we re reviewing and how much information you provided in your application.

user: Can I update my info?

assistant: Yes, you can at any time calling to our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.