Meet Aidan (Beta) 
Introducing Aidan, a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology artificial intelligence and natural language processing to answer your most common questions. Whether you want to find out your current loan account balance, learn more about grants, or get help contacting your loan servicer , Aidan is here to help you find an answer. 

Aidan can currently assist you with the following tasks: 


Answering your common financial aid questions 
You could type : " What kind of grants are available to pay for college? " 

Quickly finding pages on our website 
Just type : " Where is " 

Retrieving loan balance on your account 
Simply type: " What is my account balance? " 

Making a payment on the spot 
You could type: Make a payment 

Understanding your repayment plan 
You could type: What s my repayment plan? 

Finding customer support information 
You can type: " Find contact info " 

Finding your loan servicer(s) 
Type : " Who is my servicer? " 

Aidan Is Always Learning 
The virtual assistant is still in the early stages of development beta mode , so Aidan is still learning and acquiring new skills. Be sure to check back in the future to discover new ways that Aidan can help you navigate the student aid process! 

Frequently Asked Questions About Aidan 


Are my conversations with Aidan recorded? 
Yes , we keep a record of your conversations with Aidan. Your interactions will help us to improve quality assurance, maintain an accurate log of your requests, and identify new skills for Aidan to learn. 

Can someone else use Aidan using my phone or computer? 
No , not if you protect your username and password. Be sure to log out of your account each time you are done chatting with Aidan. Also , never share your account username and password , and keep your personal account information private. 

Is Aidan secure and private? 
Yes. Federal Student Aid will handle and store the data from your interac

user: Hello,. The other day i heard that you are using some virtual assistant. I would like to use it, could you guide me where to access for that?

assistant: Certainly, i can direct you. However, is just to inform you that Aidan, our virtual assistant, in right now on a beta phase and so, is only available for some selected users logged into their accounts. 

assistant: Do you wanna know if you're one of those selected few?

user: Yeah, i would be delighted to check that out. How can i be sure?

assistant: Well, first you must be logged in. Then, in your dashboard, you must look for an owl icon in the bottom right-hand corner. That will be Aidan's app. That would be visible on your desktop or mobile version.

user: So, all i have to do is to check if that owl-like icon is there, isn't?

assistant: That's all you have to do and anything else.

user: All right, i'll have to log in then and see if that little owl is there. Umm, Aidan looks like any chat service, so my written exchanges with it, will be kept by the app?

assistant: Absolutely. In order to constantly improve Aidan performance, their quality assurance and maintain an accurate log of your request to us, Is necessary to keep a record of your conversations with Aidan.

user: Well, that's very direct. I guess i will have to watch it over. See, you said that should be looking for an owl icon but, what if that little buddy isn't there?

assistant: If you don't see Aidan's owl-like icon, then don't be sad. Just check again in the near future and see if you have been selected by our expanding beta.