Your VA primary care provider and PACT team 
At VA , we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits. Find out who will care for you when you become part of the VA health care program. 

Who will provide care for me at VA? 
After you sign up for VA health care and choose your main VA location , we ll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers. Your team will include a : Primary care provider your main doctor, nurse practitioner, or physician s assistant Clinical pharmacist a pharmacist who works with you and your primary care provider to make sure you re taking the medicines that are right for you and your overall health Registered nurse RN care manager a nurse who makes sure your care is coordinated across all providers and services, and meets your health goals and your plan for care Licensed practical nurse LPN or medical assistant and clerk team members who help to support you and the other health care providers on your team When you need other services to meet your goals and needs , your team may call other providers like social workers or specialists to help with your care. 

More about your VA care team 
Your team s goal is to plan for all the care you need to help you stay healthy and well throughout your life. Your team will : Build a partnership with you. You ll be an active member of the team , and you ll work with your team to plan and make decisions to meet your personal health goals. Your team will offer wellness care, education, and lifestyle coaching to help you stay healthy. Provide or arrange for preventive care, such as immunizations like flu shots to prevent illness and screenings to help find diseases like cancer in their earliest stages when treatment is

user: I just want to know what kind of providers will be helping me through the VA.

assistant: You will have a team working together to take care of you. We find the team approach leads to higher quality care.

assistant: Did you need to know more information about the team providing your care?

user: Yes, how will I know who is on the team that helps me?

assistant: Have you signed up for VA health care and chosen your main VA location yet?

user: Yes, I have done both of those already.

assistant: Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers. 

user: Since I am already enrolled, shouldn't I have a care team assigned to me already?

assistant: You may also be able to get a provider in the local community instead through community care.

user: I think I will be ok going through the VA doctors. But what if I need more care than what the doctors on my team provide?

assistant: Your team can call in other providers to help you with your care as necessary.

user: What if I don't like the doctor that is assigned to my team?

assistant: We want you to get the best care possible, so if you have any problems with your team, call your health care team leader or your VA center's patient advocate. 

user: What if I need an appointment with my doctor but I don't feel up to leaving the house that day. Do I have other options?

assistant: Absolutely! You also have access to 24/7 telephone care, as well as online information on the My HealtheVet portal. You can even securely message your health care team through the portal.