If you are looking to file a complaint against a repair or body shop , please report a problem with a DMV regulated automotive business. [1] 

Complaint filed against you or your business 
The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York State. To legally operate as such a business , you must register with the DMV. Once your application is approved you will receive a certificate from DMV. You will also receive a copy of the Commissioner's Regulations that pertain to your type of business. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. protect your business: keep a copy of all work orders in an easy - to - access location 

Complaint process 
If a complaint has been filed against you , a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner 

Investigation process 
The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity t

user: What is the investigation process included when dealing with complaints and charges for repair and body shops?

assistant: During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ

user: What happens if, during the investigation process, my offer is rejected?

assistant: If your offer is rejected, a hearing must be held

user: What happens if, during the investigation process, the waiver is accepted?

assistant: In this instance, no hearing will be required

user: What happens if I want to appeal a decision made at a hearing process?

assistant: To appeal, you must file an appeal within 60 days of the ALJ's decision with the use of an Appeal From DMV Hearing Determination form. You must include the appropriate fees with this form also

user: What are the circumstances involved if a hearing process is initiated by Vehicle Safety?

assistant: When initiate by Vehicle Safety, you can be offered a "hearing waiver" during which you will be given an opportunity to admit the charges and to either pay a monetary penalty and/or accept a suspension

user: What if the ALJ only imposes civil penalties during a hearing process?

assistant: In this instance, you will receive a letter shortly after the hearing which will outline that in order to prevent the loss of your operating privilege, you must pay all fines and penalties that have been imposed