If you are looking to file a complaint against an inspection station or certified inspector , please report a problem with a DMV regulated automotive business [1]. 

Complaint filed against you or your business 
The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York. To legally operate as such a business , you must register with the DMV. Once your application is approved you will receive a certificate from the DMV. You will also receive a copy of the Commissioner's Regulations that pertain to your type of business. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. protect your business: keep a copy of all work orders in an easy - to - access location 

Complaint process 
If a complaint has been filed against you , a Consumer Services Representative CSR from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner 

Investigation process 
The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may

user: Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?

assistant: Has a complaint been filed against you?

user: No, thankfully no.

assistant: Are you asking about this because you have a unresolved complaint then?

user: No, i'm not asking for that neither.

user: You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?

assistant: Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.

user: And it happens similarly when it is about a unresolved complaint?

assistant: Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.

user: I guess there could be a chance to just pay up and be free of furhter process, isn't?

assistant: Well, yes. You can get the chance to admit your charges and then pay a specified monetary amount. If the waiver is accepted, then no hearing is required.