Meet Aidan (Beta) 
Introducing Aidan, a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology artificial intelligence and natural language processing to answer your most common questions. Whether you want to find out your current loan account balance, learn more about grants, or get help contacting your loan servicer , Aidan is here to help you find an answer. 

Aidan can currently assist you with the following tasks: 


Answering your common financial aid questions 
You could type : " What kind of grants are available to pay for college? " 

Quickly finding pages on our website 
Just type : " Where is " 

Retrieving loan balance on your account 
Simply type: " What is my account balance? " 

Making a payment on the spot 
You could type: Make a payment 

Understanding your repayment plan 
You could type: What s my repayment plan? 

Finding customer support information 
You can type: " Find contact info " 

Finding your loan servicer(s) 
Type : " Who is my servicer? " 

Aidan Is Always Learning 
The virtual assistant is still in the early stages of development beta mode , so Aidan is still learning and acquiring new skills. Be sure to check back in the future to discover new ways that Aidan can help you navigate the student aid process! 

Frequently Asked Questions About Aidan 


Are my conversations with Aidan recorded? 
Yes , we keep a record of your conversations with Aidan. Your interactions will help us to improve quality assurance, maintain an accurate log of your requests, and identify new skills for Aidan to learn. 

Can someone else use Aidan using my phone or computer? 
No , not if you protect your username and password. Be sure to log out of your account each time you are done chatting with Aidan. Also , never share your account username and password , and keep your personal account information private. 

Is Aidan secure and private? 
Yes. Federal Student Aid will handle and store the data from your interac

user: Greetings, I've been using your virtual assistant, Aidan, and have some doubts about it, could you help me?

assistant: Gladly. Is your doubt aimed to your conversation's privacy?

user: Oh wow, that's exactly what i was going to ask..I was wondering if you keep record of my interactions with Aidan.

assistant: Well, yeah. We keep those kind of records, so we can use the date in order to improve Aidan's performance, aside from quality assurance and identify new skills for Aidan to learn.

user: Oh, right. I understand. Look, about any possible intrusion into my Aidan account, is that possible?

assistant: Is not, if you take the proper countermeasures, like having a good and strong password, not to mention that would be healthy to clear all your data after you are done chatting with Aidan.

user: I'll keep that in mind, and try to change my password because the one i have is rather simple.Another thing, i've been using Aidan just to chat, but what else can i do with it?

assistant: Well Aidan is obviously much more. If you want to know your loan balance, to know more about grants, or even get in touch with your loan servicer, Aidan can help you with all of that and give you  a proper answer.

user: Wow, i'm ashamed to having used it to only talk gibberish, sorry. Anyway, Aidan just speak english for now, right?

assistant: Is correct, Aidan is only able to communicate itself in English for now.

user: A friend of mine is interested into using Aidan too, how can he know if he can do that?

assistant: Must log in and look for the owl icon.