If you are looking to file a complaint against a repair or body shop , please report a problem with a DMV regulated automotive business. [1] 

Complaint filed against you or your business 
The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York State. To legally operate as such a business , you must register with the DMV. Once your application is approved you will receive a certificate from DMV. You will also receive a copy of the Commissioner's Regulations that pertain to your type of business. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. protect your business: keep a copy of all work orders in an easy - to - access location 

Complaint process 
If a complaint has been filed against you , a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner 

Investigation process 
The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity t

user: How do I report a body shop?

assistant: Was there a claim filed against you?

user: yes there was.

assistant: There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint .

user: Will I be able to talk to a person?

assistant: a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint .

user: how long is the hearig process?

assistant: you will be back in business after complete compliance .

user: Will there be a formal investifation

assistant:  The AFI will conduct a formal investigation

user: How long do I have before I appeal it?

assistant: you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A , which must be accompanied by the appropriate filing fee 

user: can I request a hearing?

assistant: you may be offered the opportunity through a " hearing waiver " to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension


user: How will i know i get a hearing?

assistant: you may be offered the opportunity through a " hearing waiver " to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension