Meet Aidan (Beta) 
Introducing Aidan, a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology artificial intelligence and natural language processing to answer your most common questions. Whether you want to find out your current loan account balance, learn more about grants, or get help contacting your loan servicer , Aidan is here to help you find an answer. 

Aidan can currently assist you with the following tasks: 


Answering your common financial aid questions 
You could type : " What kind of grants are available to pay for college? " 

Quickly finding pages on our website 
Just type : " Where is " 

Retrieving loan balance on your account 
Simply type: " What is my account balance? " 

Making a payment on the spot 
You could type: Make a payment 

Understanding your repayment plan 
You could type: What s my repayment plan? 

Finding customer support information 
You can type: " Find contact info " 

Finding your loan servicer(s) 
Type : " Who is my servicer? " 

Aidan Is Always Learning 
The virtual assistant is still in the early stages of development beta mode , so Aidan is still learning and acquiring new skills. Be sure to check back in the future to discover new ways that Aidan can help you navigate the student aid process! 

Frequently Asked Questions About Aidan 


Are my conversations with Aidan recorded? 
Yes , we keep a record of your conversations with Aidan. Your interactions will help us to improve quality assurance, maintain an accurate log of your requests, and identify new skills for Aidan to learn. 

Can someone else use Aidan using my phone or computer? 
No , not if you protect your username and password. Be sure to log out of your account each time you are done chatting with Aidan. Also , never share your account username and password , and keep your personal account information private. 

Is Aidan secure and private? 
Yes. Federal Student Aid will handle and store the data from your interac

user: How do I find Aidan, the FSA Virtual Assistant?

assistant: Aidan is only currently available to a pilot group of users when they are logged in to their accounts

assistant: Would you like to find out if you are one of those users?

user: No, not at the moment, thanks

assistant: Have you found the Aidan icon or can you view it when you are logged in?

user: Yes, I can see that icon

assistant: If you don't have access to Aidan, the advice is to check back in the future as this new service is rolled out to a wider audience 

user: Is the Aidan service private and secure?

assistant: Yes, it is a secure service, all data in relation to your interactions are stored and never shared with third parties. More information can be found by reviewing our policy 

user: How do I find out if I am one of the users that has access to the Aidan service?

assistant: You need to log into your account and look for the Aidan owl icon in the bottom right-hand corner of any page on the site, either on your desktop or your mobile device

user: Can anyone else use my Aidan service if they are using my computer or phone?

assistant: No, not if you protect your username and password. Make sure that you log out of your ccount each time you are finished chatting withe the Aidan service