If you are looking to file a complaint against a repair or body shop , please report a problem with a DMV regulated automotive business. [1] 

Complaint filed against you or your business 
The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York State. To legally operate as such a business , you must register with the DMV. Once your application is approved you will receive a certificate from DMV. You will also receive a copy of the Commissioner's Regulations that pertain to your type of business. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. protect your business: keep a copy of all work orders in an easy - to - access location 

Complaint process 
If a complaint has been filed against you , a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner 

Investigation process 
The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity t

user: What are hearing process for complaints and charges for repair and body shops?

assistant: In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing.

assistant: The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it.

user: Does the result of the hearing always ended with any action?

assistant: No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege.

user: So i may loss my operating privileges if i ignore the civil penalties imposed on me?

user: Could the fines or penalties be reduced?

assistant: Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties.

user: What happen if I am revoked?

assistant: If you are revoked, you will need to cease to operate and surrender all supplies.

user: Can I appeal?

assistant: Yes you may and you need to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, 60 days from the date of the decision of the ALJ.