If you are looking to file a complaint against a dealer or transporter business , please report a problem with a DMV regulated automotive business [1]. 

Complaint filed against you or your business 
The New York State Department of Motor Vehicles DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State. To legally operate as such a business , you must register with the DMV. Once your application is approved you will receive a certificate from the DMV. You will also receive a copy of the Commissioner's Regulations that pertain to your type of business. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. protect your business: keep a copy of all work orders in an easy - to - access location 

Complaint process 
If a complaint has been filed against you , a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner 

Investigation process 
The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity

user: Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.

assistant: Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.

user: Yes. And if I want to run a business legally?

assistant: Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV. 

user: Now, let's say I demand a hearing, how does that work?

assistant: You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.

assistant: Would you like to know what happens after the hearing?

user: No, thanks. I can imagine that.

assistant: Would you like to know what happens if the ALJ only imposes civil penalties?

user: Sure, go ahead.

assistant: In order to prevent the loss of your operating privilege, you must pay all fines and penalties then. You will receive a letter from the DMV shortly after the hearing.

user: I have to pay? Great. What if I choose to appeal such a decision?

assistant: In that case you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination (AA-33A), which must be accompanied by the appropriate filing fee.

user: What if someone filed a complaint with me (which is the case) and that complaint is not successful?

assistant: Then they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. You can protect your business: keep a copy of all work orders in an easy-to-access location.