Know Your Rights If a Complaint or Other DMV Charges have been Filed Against You 


Protect Your Facility License, Registration or Certification 


What to do if a complaint is filed against you 
The New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS. To legally operate as such a business , you must register with DMV. Once your application is approved you will receive a certificate from DMV. A copy of the Commissioner's Regulations that pertain to your type of business may be found on the DMV web site at dmv.ny.gov [1]. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. Protect Your Business : Keep a copy of all work orders in an easy - to - access location. 

The Complaint Process 
If a complaint has been filed against you , a Consumer Services Rep from DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. Avoid costly penalties, fines, and the loss of valuable customersby responding to all DMV inquiries in a timely manner. The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity through a " hear

user: what are my rights if a complaint or other DMV charges have been filed against me

assistant: have the license, registration or certification of your installation

user: yes

user: If I pay my fine and / or penalty or fulfill my applicable suspension period?

assistant:  you will be back in business after complete compliance

user: What to do if a complaint is filed against me

assistant: The New York State Department of Motor Vehicles regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS 

user: what is the result of the hearing,

assistant: the ALJ may sustain some , all , or none of the charges . There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties 

user:  Avoid Losing Your Facility License, Registration or Certification

assistant:  Your facility license , registration or certification enables you to operate in NYS . Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS .

user: Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS

assistant: Complaint Unit : Phone : 1 - 518 - 474 - 8943