The Online Identity Verification Process 
One of our most important responsibilities is protecting your investment and personal information. Social Security takes this responsibility very seriously , and we have a robust cybersecurity program in place to help us succeed. Our security process follows federal guidelines that includes additional security measures so we can be sure that you are who you say you are when you conduct online business with us. To protect the privacy of your identity and your information , we are using a new identity verification process. The new process : Requires you to sign in with a username and password ; Offers extra security ; and Complies with federal laws, regulations, and guidelines. In addition to your username and password , you can choose either your cell phone or email address as your second identification method when you sign in to or register for my Social Security. Two forms of identification when signing in will help better protect your account from unauthorized use and potential identity fraud. Each time you sign in to your account , you will complete two steps : Enter your username and password. Enter the security code we send by text message or email , depending on your choice cell phone provider text message and data rates may apply. If you choose to receive your one - time security code through email , you can add NO-REPLY@ssa.gov to your contact list to make sure it does not go into your spam or junk folder. For additional tips to help you stay safe and secure online please visit the Federal Trade Commission's OnGuard Online. 

If You Cannot Or Do Not Want To Create An Account Online 
If you are unable or unwilling to create an online account , you may still create an account in person by visiting your local Social Security office. 

If You Want Extra Security 
We offer you the choice to add extra security when you create an online account. In the past , we told you Social Security would never ask for your credit car

user: Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?

assistant: Are you experiencing issues with account creation or you simply, don't want to create one  online?

user: Yes i'm having problems to create an account.

assistant: If you're having problems, you may still create an account  in person by visiting your local Social Security office.

user: Um, so you are telling me that i'll have to get into that online thing anyway, huh. Ok then, Is there any way to improve that account's security? IT changes anything inside?

assistant: You don't have to worry too much. You can always disable extra security whenever you want. The only change would be an extra security code provided by us for you to log in. All the other details remain the same.

user: OK, i suppose that's good to know that. To confirm, if i'm unable to create an account on my own, i go to the social security office,right?

assistant: That's correct. That what you should do.

user: I heard about something called phishing, could you tell me more about it.

assistant: For that, you can go to OnGuard Online section.

user: Ok, i'll check it out later. say if i see any suspicious link, how do i verify that?

assistant: That's simple. Just hover over the link with your mouse until a text appears with the web address and be sure it ends in .gov/..For example: https://www,ssa.gov/myaccount/