Know Your Rights If a Complaint or Other DMV Charges have been Filed Against You 


Protect Your Facility License, Registration or Certification 


What to do if a complaint is filed against you 
The New York State Department of Motor Vehicles regulates all Repair Shops, Inspection Stations, Dealers, Vehicle Dismantlers and other related businesses in NYS. To legally operate as such a business , you must register with DMV. Once your application is approved you will receive a certificate from DMV. A copy of the Commissioner's Regulations that pertain to your type of business may be found on the DMV web site at dmv.ny.gov [1]. They will explain your responsibilities to consumers. You must follow all consumer protection laws and regulations. DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. Protect Your Business : Keep a copy of all work orders in an easy - to - access location. 

The Complaint Process 
If a complaint has been filed against you , a Consumer Services Rep from DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. If the complaint is not resolved with the CSR , the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation. Avoid costly penalties, fines, and the loss of valuable customersby responding to all DMV inquiries in a timely manner. The AFI will conduct a formal investigation. The result may be no action, a warning letter Notice of Investigation placed in your file, or a formal administrative hearing before an Administrative Law Judge ALJ. When Vehicle Safety initiates the hearing process , you may be offered the opportunity through a " hear

user: Good morning. I was interested into know if i have any rights or resources available in case i'm against a complaint?

assistant: Sure, you have a few of those. First, Are you looking for information to protect your facility license, registration or certification?

user: No, nothing like that.

assistant: Then, could be possible you're interested in knowing what to do in case a complaint is filed against you, then?

user: That could be, but no, sorry.

assistant: It looks like you already got some info then. Lets see, Do you want to know about the complaint process?

user: No, is not like that at all. What else you have?

assistant: Well, is by any chance that you are looking for information about the hearing process after the complaint filing?

user: Yeah, that's it, that's what i'm looking for. Wow, i thought i was going empty handed.

assistant: All right. For the hearing process, you can hire an attorney and to bring that attorney to your hearing. In that regard, you must know that the DMV would be the petitioner in this case and the complainant may be a witness for this case.

assistant: Do you want to know what could happen on the results?

user: Yes, please, it would be useful for future reference.

assistant: Good, The cause's judge may sustain al, or none of the charges. It could be no action, a warning, imposition of suspension, revocation or civil penalties.

user: And if i have to pay something?

assistant: Pay up and you'll be back on business.