Becoming a model bank in South West Uganda. Kigarama People’s Cooperative Savings and Credit Society is a member owned organization with the General Assembly being the overall policy organ. The Board of Directors (BODs) in whom the day-to-day running of the MFI is vested  give the strategic direction and oversee operations to ensure that operational guidelines and policies are adhered to. After the BODSs  there are four directorates in charge of finance  budget  education  Human Resource and loans.
To become a model bank in South West Uganda it is important to make the next steps:
- Sensitise members on their rights powers roles and responsibilities
- Set up and coach internal auditor
- Increase internal capitalisation
- Review and improve the current Performance management system
- Train management and board on credit and Loans Management
These are the most important actions for 2016. 2016 goals:
50% increase on savings and share capital1000 new membersCompetent staff and BOD on credit and loans managementImproved performance management system  2017 goals:
                     In the road of becoming a model bank in South West Uganda the theme of the year is customer focus   strategy. They learned this during the study tour to the Netherlands in June 2015.       • Segment the clients.        • Customer retention program.        • Image building
      • Demand of customers will be satisfied
      • Products are in line with the demandAnother important goal is getting a new loan for working capital  so they can meet the demand for loans from members.  For 2017 the following actions are most important:
- internal capitalisation  50% increase on savings and share capital
- customer focus strategy  competent board and staff on this topic to address the client in a proper way and to .
- female leadership training (follow up of this training from April 2016)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
  2018 Goals  
1. Formation of a youth Council
2. Atleast two new Tailored loan products for women and youth
3. Client database developed to profile members of the Sacco To become a model bank in South West Uganda it is important to make the next steps:
- Sensitise members on their rights powers roles and responsibilities
- Set up and coach internal auditor
- Increase internal capitalisation
- Review and improve the current Performance management system
-Train management and board on credit and Loans Management
These are the most important actions for 2016.

For 2017 see also the action plan.
The theme of the year 2018 is customer focus strategy. • Formation of a youth Council• Product Review and design