I 4 IMPACT (AIM): Improving institutional performance for SME internationalization This project, formed around the core methodology of the AIM for Results (Assess, Improve, Measure institutional performance), is a key pillar of the ITC Strengthening Trade and Investment Support Institutions programme. The project was created in 2013 and since then, ITC has supported over 100 TISIs to develop clearer strategies, improve their service portfolio, establish results measurement systems, strengthen networks and optimize the use of resources at their disposal. This new phase of the project will continue to build on the results achieved so far and to further expand the suite of customized services and methodologies to respond to emerging needs of institutions and networks of institutions who are seeking scale, efficiency and impact. As a result, ITC sees value in expanding its scope of work to improving and developing business support ecosystems where TISIs and other institutions play a crucial role in creating shared services and building webs of support guided by cohesive and coordinated strategies of cooperation. Activities under this project will continue to be delivered through advice, training and information sharing either through modular interventions or under the fully-fledged AIM for Results approach. Target beneficiaries remain Trade and Investment Promotion Organisations, but recent years there has been a balancing of effort to a broader range of TISIs and other institutions including national, regional and sub-regional TISIs, membership-based business associations, incubators and other sector specific and functional associations. This will be achieved by working with institutions in different ways. From direct engagement with an organization, operations over a multiyear period to regional workshops to light touch advice or the sharing of od practices through our online platform. The scope of work will see more drive for more measurable results and increased level of impact by consolidating the work initiated in 2018 under this project and other W1 initiatives (I.e. impact pilot project) but also by supporting the delivery of larger ITC W2 programmes/projects. When and where relevant, support will be provided to project managers to identify the right partners and recommend actions to build their managerial, operational and networking performance. Finally, under this project it is also foreseen to organize the Institutional Advisory Board annual meeting and take up some of the recommendations of the Board to adapt and customize our methodologies and tools. The major investment in the WTPO Conference and awards programme will continue contingent on COVID 19 impact on travel. This is a flagship event for ITC, sparking the conversations among peers, identifying and sharing od practice and building profile of ITC and the work of our institutional partners. The project will also continue to build on the results achieved so far and to further expand the suite of customized services and methodologies to respond to emerging needs of institutions and networks of institutions who are seeking scale, efficiency and impact. Activities, solutions and interventions will be adapted based on the findings and recommendations of the TISI Strengthening programme evaluation.