CO- Upgrade UNICEF  AAP Accountability Under the Saving Lives Now and in the Future change goal programming in OPTI, Oxfam has an exemplary record of contributing to developing Accountability and Feedback System for all humanitarian programs and projects.
Oxfam in OPTI is committed to being accountable towards the communities and all people we work with, Accountability and feedback system has been developed as part of regional YWC"Your Word Counts" project funded by the humanitarian innovation fund (HIF) 2016-2018 and has been activated in August 2018. YWC system designed to be aligned with Oxfam Program Quality standard11 ; Operational Goal 3 of Oxfam Strategic plan, Internal Change Goal2 of Oxfam Country Strategy, OI#s Accountability Matrix, standard 3 of OI Ensuring Accountability Humanitarian and in line with thesigned INGO Accountability Charter by Oxfam among other International NGOs. As part of Regional YWC "Your Word Counts" project, funded by the Humanitarian Innovation Fund (HIF) in 2016-2018, system has been developed for the humanitarian programs and projects, including,  WASH, FSL, Protection, Public Health, Advocacy, and other humanitarian emergency preparedness and responses in Gaza, usinga well performed mobile case tool to collect, manage and respond to feedbacks and Complaints from Targeted communities and people we work with, as well as other partners and volunteers.
Particularly in Gaza, the system has been designed and implemented through participatory approach by participation of Oxfam programs and partners staff for the humanitarian program.
#Survey CTO# is the used application\service provider which enable Oxfam and partners MEAL staff to manage the received feedbacks from different channels including verbal ones. Oxfam maintains active follow up, monitoring, and upgrading of the system with supervision from Global Digital Accountability Team in Oxford, who are monitoring the usage of the system, its effectiveness and efficiency, and provide regular feedback to countries accountability focal points including in OPTI. At the same time, Oxfam, funded by Oxfam Solidarity Fund (Oxfam in Belgium), is in process go scaling up the system to all thematic programs in OPT including Economic Justice, Gender Justice, Influencing and communication, right to be heard, and Youth.  In June 2020, Oxfam global accountability team has developed drafted SOPs for handling feedbacks and complaints , and Fraud ans safe guarding handling SOPs was also developed which will feed Oxfam and UNICEF systems to ensure all targeted vulnerable women, men, and children, and people we work with  identified three main categories, Fraud and Corruption, Safeguarding, and Human resources (e.g. reports on staff behavior). These categories of feedbacks will be handled through the Global Case ManagementSystem, which also follows the GDPR Regulations for data management and ensuring safety and security of such cases.   This proposed intervention aims to develop upgrade UNICEF AAP (Accountability to Affected People) system through per- to per learning approach,  using an #AAP capacity assessment tool#, to conduct standardized AAP assessments on each IP(Implementing partner), based upon UNICEF#s Operational Guidance and Oxfam#s own best practices. The results will be utilized to develop partner-specific action plans, which will inform the capacity building and system strengthening component of the project as well as baseline values against which progress will be measured.
Capacity Building Materials will tailor its existing AAP materials in-line with UNICEF#s Operational Guidance and to the specific needs of each IP, and will cover AAP (including core humanitarian standards, PSEA, fraud and responsible data management).
PSEA, Oxfam OPTI is already participating in the inter-agency PSEA task force. Oxfamconsiders PSEA a priority and understands the imperative of consulting with communities on safe and accessible complaints mechanisms for SEAand having these mechanisms in place.