Warm for Winter 2: Safety and Improved Shelter-Conditions for Vulnerable Refugee and Jordanian Households Through this project, Caritas Switzerland (CACH) and Caritas Jordan (CAJO) will assist 360 households (HH) in Eastern Amman, Irbid, Mafraq and Zarqa to improve their physical living conditions, pertaining to safety and protection from the elements. The targeted HH (70% Syrian and 30% Jordanian) 1) live in sub-standard shelters, 2) present high debt and monthly expenditure per capita, and 3) have family members facing specific protection risks, such as single women, people with disabilities (PWD) or elderly people. In each location, Caritas has established centres with previous experience in shelter maintenance and protection (namely, referrals and case management). The caseload is distributed across these centres to ensure needs-based and timely implementation. 

Currently, Caritas (CACH and CAJO) is implementing an OCHA-funded project (JOR-18/DDA-3560/SA2/Sh./INGO/10660) on shelter winterization for vulnerable refugees and host communities in the same target areas as this proposed project. The proposed project will act as a continuation with an additional focus on protection mainstreaming, women at-risk, elderly people and PWD. The project will upgrade sub-standard shelters through replacement, repair or maintenance work and prepare the beneficiaries for the coming winter season 2019/2020, with some of the shelter works including moulding repair, roofing insulation and painting better carried out in dry weather conditions. 


The selection of HH starts by analysing vulnerability assessment framework (VAF) data captured through Caritas centres’ outreach work in the 4 targeted governorates to identify HH that fit the selection criteria. Referrals from the Working Groups or the Ministry of Social Development can be included if they fit the proposed action’s criteria. A gender-balanced team of 1 caseworker and 1 field monitor per centre/governorate will conduct home visits to confirm eligibility and shelter upgrade needs. Once the beneficiaries are identified, caseworkers will hold awareness raising induction sessions on beneficiaries’ entitlements, Caritas’ and contracted parties’ Code of Conduct, and feedback mechanisms. During shelter assessments, technical staff (1 engineer, 2 technical assistants) confirm the HH selection and signs off on the works to be carried out. 

Based on previous experience, Caritas will conduct one bidding processes per governorate to identify one suitable contractor per governorate (4 in total). In each bidding process, contractors will be invited to submit offers based on tender documents and bills of quantities and are selected based on a minimum of 3 offers from 3 different contractors. 

For each shelter, technical staff agrees in writing with tenants, owners and contractors on the prospective maintenance works. A full-time legal advisor will support negotiations with property owners to secure tenure for all shelters for at least 1 year and reducing the monthly rent by 10% in line with the shelter sector guidelines, if applicable. During and after the upgrades, caseworkers and monitors will conduct spot checks and avail themselves for questions, complaints and other feedback. Technical staff will conduct technical acceptance checks in the presence of all stakeholders, following to which invoices can be submitted by the contractor. Lastly, a survey to understand satisfaction rates, protection concerns, and unintended negative effects will be conducted and disaggregated by age, gender and diversity factors (nationality, disability, gender of head of household). 

Identified HH with additional specific needs that fall outside the scope of the proposed action will benefit from internal and external referrals to appropriate services.