devinitorg/iati-policy-markers huggingface dataset:
WWX WOP Myanmar Phase 2 Due to current developments, the WaterWorX project with MCDC has been put on hold since February 1, 2021. We hope to be able to restart our activities in Myanmar in the near future. For 2023 a small budget is allocated to continue small community water projects and explore options for future projects in various situations.

Mandalay WaterWorX (MDY WWX) is the only WaterWorX project in Myanmar and the only project VEI is carrying out in Myanmar. MDY WWX works together with the Water and Sanitation department of MDDC on improving water services in the city of Mandalay. This is done by capacity building on different topics: 

Financially Sustainable operations 
By creating insights through management data, proposals for clearer job descriptions, HR practices and Prioritization of projects, and by setting up Standard operation procedures for maintenance activities we provided the basics for sustainable operations.

New connections
Access to water (2300 HH, basic service), was planned through the pro-poor project. Though preparation has almost finished it is unsure if realization will be finalized within Phase1.

“Indirect connections” 
This topic addresses either facilitation of other projects realizing connections or activities that enable better or more water (and thus connections). MDY WWX contributed largely in “Indirect connections” through:

    A successful Drive Project application for realization of 20.000 house connections and water-intake, treatment and distribution with a capacity for 32.000 connections (safely managed).
    Water Quality: Laboratory training and hardware enabling both microbiological and chemical analysis, contributing to an unknown number of safely managed connections and better operation of the chlorination systems.
    Water Quantity: Tube well regenerations resulting in an increase in production capacity. Standard operating procedures for maintenance activities enable the continuity in water supply and training in hydrological analysis and sustainable water resources management.
WOP Mekong Delta Water Operator Partnership Improved performance of the water utility Local Water Utility
WOP Palestinian Territories-World Waternet Support the Palestinian Water Authority (PWA) with the water sector reform of Palestine from 300 to 10 service providers.
WWX WOP Bangladesh Phase 2 Water Operator Partnership for Scaling of NRW Management and Pro-poor Water Supply within Dhaka and to other Cities in Bangladesh.

This WOP aims to improve the capacity and performance of Dhaka Water and Sewerage Authority (DWASA) in NRW management and water services delivery to its 14 million customers with a special focus on service delivery improvement in Low Income Areas. The WOP will also support DWASA in becoming a mentor to other water service providers in the region. More specifically the WOP aims to realize the following outcomes:

    DWASA's capacity developed for upscaling the 'DMA caretaker approach' and DMA benchmarking for Non-  Revenue Water (NRW) management to 6 of the 7 remaining MOD zones.
     
    Improved water services for 1,722 low income households (7,400 beneficiaries) in Dhaka

    By request of DWASA's CPCR unit, Eau et Vie will - with co-funding support of VEI and technical assistance through this WOP - provide access to safe drinking water for 1,722  Low Income Area households/7,400 people (520 connections will be funded under this EU-WOP, for the additional 1,202 Eau et Vie will leverage investment funding) through its local social enterprise based on a delegated management contract with DWASA.
     
    Strengthened capacity of DWASA's Community Planning and Customer Relations (CPCR) unit

    The CPCR unit is responsible for water and sanitation service improvement to 4 million low income dwellers in Dhaka. A recent study issued by VEI and DWASA recommended the following activities to strengthen DWASA's Low Income Consumers (LIC) approach: 

    Develop a central knowledge base on LIC WASH services provision.
    Develop a multi-stakeholder plan for WASH in LIAs under the leadership of DWASAs.
    Further anchoring of multiple water service models in contention which may be suitable in different LIC contexts
    Introduce measures to empower and hold CBOs accountable .
    Integrate regular planning events into the operations of the CPCR Unit .
    Expedite implementation of a progressive tariff scheme.

    Developed capacity at DWASA to be a mentor to other water service providers (in Bangladesh and South East Asia) in the field of (improved) operational, financial and social-responsive water utility operations.
WWX WOP Ethiopia Phase 2 Sustainable Drinking Water Supply and Sanitation Services for the people in Ambo, Dukem and Modjo Towns

Project area
The project is focused on the Oromia regional state. This is located centrally in Ethiopia and home to the largest ethnic group in Ethiopia, the Oromos. The partner utilities under the WWX Oromia WOP are the states capital Adama, as well as Ambo, Nekemte, Modjo and Dukem. These cities have large populations and are growing at a very fast pace due to the strong urbanization dynamics in Ethiopia.

This WWX –project will address the problems related to water supply and sanitation with in the utilities of Adama, Bishoftu, Ambo, Dukem, Mojo and Nekemte. The main problem of the utilities is lack of capacity both financially and technically to operate, maintain and invest in water infrastructure. During the observation interviews with the managers most of the utilities raised scarcity of water supply and shortage of budget.

Over the last four years, the WWX Oromia have achieved a number of key objectives in four TWSSSEs such as: 

    Improved management capacity and performances of the utilities (TWSSSEs) through capacity building and exchange of best practices.  
    Increased access to water supply for (pro-poor) people by developing and implementing the pro-poor investment Strategy. 
    Improved the financial position of the TWSSSEs by improving customer service, Reading, billing, collection and finance. 
    Strengthened the enabling environment of TWSSSEs in terms of  policies, laws & regulations and financing 
     

The main objectives of the WWX Oromia at the end of 2026 is to enable the utilities to:

    Extend the network and improve service levels to at least basic, and to some extent, safely managed services
    Make step-change improvements in maturity level and pro-poor focus of their working processes, and resulting KPIs
    Have started implementing (climate) resilient investment projects that cumulatively provide either first-time access or improve service levels (safely managed) for an additional 63,900 people.
WOP Mwanza Water Operator Partnership 1. Capacity development 2. New connections 3. Reducing NRW 4. Robust environment Local Water Utility
WWX WOP Indonesia (Oasen) Oasen shares its knowledge with water company Sragen in Indonesia. In addition to increasing knowledge about, among other things, reducing leakage loss and about the construction methods for new water pipes, we have also been thinking along with sustainable improvement in business organizational matters over the past four years. For example, we helped with customer focus, management systems and human resources. Over the past two years, we have contributed to the construction of drinking water pipes to areas that do not yet have access to the public drinking water supply. After the Indonesian water company installed the main pipes in Jenar in early November 2020, 800 homes have now been connected.
 Global knowledge exchange
Phase 2 (2022-2026) builds on the partnerships, lessons learned and results of phase 1 and aims to further strengthen the performance of the partner companies with the aim of reaching an additional 3.5 million people. Moreover, local water companies are now able to share their knowledge and experience with fellow water companies in their country and region. With WaterWorX, the Dutch drinking water companies not only want to make a significant contribution to the sustainable development goal of 'access to sustainable management of water and sanitation for everyone', but we also want to initiate a worldwide movement of knowledge exchange between water companies.
Read more about Oasen and WaterWorX
WOP Philippines Water Operator Partnership Improve the performance of the participating Water Districts in the Philippines by means of benchmarking and collective learning in order to create an enabling environment in terms of policies, laws and regulations and financing and for giving access to water for the poor Local Water Utility
WWX WOP Kenya (WWN) Background

Due to rapid population growth, climate change, irrigation, groundwater abstraction and deforestation, the water supply Nairobi is facing major pressure. During droughts, the city cannot be constantly supplied with proper drinking water. Nairobi Water is facing challenges in service delivery in water and sanitation for population of Nairobi. World Waternet and Nairobi Water have entered into a Water Operators' Partnership (WOP), in which World Waternet will support Nairobi Water combat these challenges. This project is part of the WaterWorX programme.
Our impact

The project contributes to improved access to clean drinking water and improved sanitation for the inhabitants of Nairobi.
Activities

    Expansion of drinking water connections (60.000-80.000).
    Knowledge exchange and training (also for other Kenyan water authorities).
    Optimisation of processes (water treatment, water and energy conservation and water resource management).
    Improvement of water quality and quantity.
    Use of best practices through benchmark.
WOP Laos - World Waternet Water Operator Partnership Increase drinking water supply coverage in urban and rural areas; investigate possibilities of improving sanitations & implementing sewerage systems in urban areas; general improve management level & bankability; reduce non-revenue water; improve customer satisfaction; formulate and deploy asset management; deploy and improve IT-systems and define climate mitigation and adaptation plans. Local Water Utility
WWX WOP Ghana Phase 2 WaterWorX Ghana

Ghana Water Company Limited (GWCL) is a fully state-owned utility company responsible for potable water supply to all urban communities in Ghana. This includes industries, commercial, government and domestic customers. GWCL’s yearly production exceeds 310 million a year and employs just over 5,000 staff. The GWCL has initiated various operational improvement in its performance, often based essentially on internally driven reforms.

Unfortunately, access to safe and potable water in urban Ghana is a far cry from the desired situation in which there is water access for all. Currently, water supply coverage in the urban areas of the country around 75%. This means that 25% or about five (5) million people in the urban communities have no access to safe drinking water. In bridging this service gap, GWCL welcomes the WaterWorX peer-to-peer support.

Championed by the Low Income Customer Support Unit, now a full blown department who advocates towards an inclusive water service delivery in which special attention is paid to serving the urban poor and vulnerable, WaterWorX is supporting various water access and operational improvement initiatives.

Since 2019 WaterWorX already funded 3,600 connections in low income communities alongside 34km network extensions. In the next 18 months 2,100 additional subsidized connection will be funded by WaterWorX. These interventions are expected to benefit over 75,000 people directly.

GWCL’s improvement activities which WaterWorX is supporting include among others:

    The establishment of District Metered Areas in various GWCL districts (Adenta, Amasaman and Santeo).
    The improvement of GWCL preventative maintenance practices at our headworks through knowledge sharing and the provision of affordable diagnostic tools such as thermal cameras,  vibration meters, digital clamp meters and insulation resistance testers.
    The utilization of drones to detect water losses, monitor water bodies, produce detailed orthomosaic and elevation maps and inspect our valuable assets.
    ​The creation of a mobile app to digitally capture new service connections in GWCL’s ArcGIS platform with support from WaterWorX partner Tensing, a leading consultancy company in geospatial technologies.
    The development of various documentaries for Operations, the Low Income Support Department and Health and Safety Unit.
    The capacity building of GWCL staff through courses and trainings (such as Excel, data analysis, proposal writing, and hydraulic modelling) and championing the establishment of the Ghana Water Training Institute.
    The identification of new water expansion projects and funding opportunities.

Additionally, with the support of VEI and the European Union, GWCL is now sharing their knowledge on serving low income communities to Guma Valley Water Company, the national water utility responsible for water supply in Freetown, Sierra Leone.
WWX WOP Laos (WWN) Background

Each of the 17 provinces in Lao PDR has a provincial public water utility (PNP) that is responsible for supplying treated water to the customers in urban area. Since 2017, World Waternet and PNP Luang Namtha collaborate in a Water Operators’ Partnership under the WaterWorX programme, financed by the Dutch Ministry of Foreign Affairs.
Our objectives

Our partnership aims to contribute to improved access to drinking water for 85,000 people in Luang Namhta and 1 million people in Laos.

    Improved access to safely managed sanitation services
    Integrated water resources management through cooperation with stakeholders in the field of drinking water supply, wastewater treatment and (groundwater and surface) water quality
    Improved efficiency of water use
    In regards to climate change, we focus on integrated mitigation, adaptation, impact reduction and early warning into planning and operations
    With support of Invest International and in collaboration with Royal Haskoning DHV, a Feasibility Study is under development to support eight PNPs in improving and developing water supply systems in their service area.
WOP Sragen - Oasen Water Operator Partnership Reduce NRW, maintain water delivery due to growing population. Local Water Utility
WOP NWSC Water Operator Partnership Strengthen the operational performance of NWSC servicing the urban and peri urban population of Uganda Local Water Utility
IWRM 4 WASH A Market-based Approach Integrated Water Resources Management for Water Sanitation and Hygiene is a Market-based approach
WOP Mali - World Waternet Water Operator Partnership Improving water quality, reducing NRW, billing & collection optimization, human resource management planning. Local Water Utility
WOP Morogoro - World Waternet Water Operator Partnership Reducing NRW, new connections and maintenance, increase staff capacity and set up climate resilience plan Local Water Utility
WOP Lilongwe Water Operator Partnership The main objective is to improve service delivery by enhancing operational performance and organisational culture change. Local Water Utility
WWX WOP Zimbabwe Phase 2 The project’s main objective of the Zimbabwe WOP is to enable the three largest urban water utilities IN Zimbabwe namely Harare, Bulawayo and Mutare to sustainably provide water and sanitation services to all of their customers at an improved level of service’. This will be achieved by improving the quality of leadership, human resources productivity, stakeholder relations, strategic business planning, harnessing of investment funding, inclusion of disadvantaged groups in key processes, influencing the enabling environment, protection of water sources, reduction of revenue water loses, enhanced asset management and climate resilience planning.

The project main objective is to ensure institutional turnaround and improvement of utility working processes for the partners so that they improve maturity levels as outlined in the utilities of the future framework. The project will also ensure that strategic operational investments and LIAs are done in the three utilities. The WOP has been structured to achieve stakeholder driven institutional turnaround and achieve water and sanitation SDG contribution of 0.4 Million towards the 10 million SDG target for VEI. To achieve this the sub-processes to be pursued will fall under three work streams namely utility process improvement, enabling environment and investment mobilization.

The expected outcomes are; 

    Utilities improve service levels to at least basic, and to some extent, safely managed services.  
    Utilities that have made step-change improvements in maturity level to at least good and pro-poor focus of work processes, and resulting coverage, hours of supply, NRW and Water Quality. 
    Utilities have started implementing climate resilient investment projects that cumulatively provide either first-time access or improve service levels for an additional 0.4 million people.
WOP Oromia Water Operator Partnership The objectives of the WaterWorx project is to increase sustainable access to water and/or sanitation facilities in Oromia region(Ambo, Nekemte, Dukem and Modjo Towns), Ethiopia Local Water Utility
WOP Semarang Water Operator Partnership Ensuring resilient public water supply in Kota Semarang Local Water Utility
WWX WOP Malawi SRWB Phase 2 WaterWorX project: WOP Southern Region Water Board
Improved Water Supply Services for Southern Region Water Board Customers 

WaterWorX phase 1 (2017-2021)
The overall project objective during phase 1 has been to improve water supply services in all cities and towns under Southern Region Water Board through improved water supply, reduced NRW levels, improved sales (revenue) through reduced commercial losses (meter inaccuracies, meter reading/data transfer errors and water theft) and consumer debt - through human (organizational/staff) capacity development. 

The key areas worked on to reach these objectives have been development and implementation of pro-poor projects, development and implementation of DMAs in Zomba scheme, water balance done for Zomba scheme, debt collection actions, capacity building through trainings on the job, GIS development, discussions on the importance of catchment area management and training on data analysis. 

The major achievements for the WOP with SRWB in WWX phase 1 have been: 

    The initiation of drafting a co-management agreement between SRWB and the Ministry of Forestry of 1,145ha of land of Mulunguzi dam catchment area which is surrounding the water source of Zomba scheme (the largest scheme of SRWB). During WWX phase II a plan shall be developed for reforestation, security and management of this area and the setup of a Catchment Management Committee. 
    Development and implementation of 2 pro-poor projects of which one in Zomba scheme and one in Mangochi scheme, reaching in total an estimated 12,800 people. 
    Purchasing of hardware and capturing of data to develop a Geographical Information System (GIS). Focus has been Zomba scheme and to a lesser extent Mangochi and Liwonde schemes. 
    Development of DMAs within Zomba scheme and physical implementation of the same. The start of NRW reduction through water balances and analysis of billing data.

WaterWorX phase 2 (2022-2026)
The overall objective is to improve water supply services to customers within the SRWB’s mandated (supply) areas through investment projects and improvement of sustainable operations and finances.

There are 2 main areas to focus on for SRWB on the road to sustainable operations: 

    Increase of revenues from water sales; 
    Water source protection management; 

Both of these issues can only be tackled through a mix of capacity building in the form of peer to peer learning within SRWB and setting up an enabling environment around SRWB to receive support in and possibly advice on the activities needed to raise in overall maturity.
WOP SEOH - PWN Water Operator Partnership In line with the WWX-programme proposal the expected impact of the project is to “Ensure availability and sustainable management of water for all by 2030” for the population within the current service area of SEOH (in Région de Saint Louis and Région de Fatick). Long term objective of the project intervention is defined as creating Sustainable management of the drinking water supply Local Water Utility
WWX WOP Zambia Phase 2 WaterWorX project WOP Zambia

VEI has been present in Zambia for more than 10 years and represents our ongoing commitment to the Zambian water sector. Our latest project is part of the WaterWorX programme and will run from January 2022 until December 2026. Our current project involves collaboration with 4 utility partners, the regulator (NWASCO) and the responsible Ministry.
The project is organized around 3 ‘Workstreams’.

Workstream 1 is called ‘Utility working processes’ and under this workstream VEI works together with the 4 partner utilities on improving their technical and commercial operations. Our plan is to develop information systems (dashboards) for the commercial operations, work orders and cash-flow management. These information systems need to be embedded in the utility its operations and require technical (IT) and staff changes (skills and behaviour). Developing and implementing these changes should improve the utility its (financial) results, staff performance and customer satisfaction.

Workstream 2 is called ‘Enabling environment’ and under this workstream we focus on knowledge sharing and skills development. The participation of the regulator and ministry in the project is critical for this. Utility improvements developed in workstream 1 can be offered to all 11 Zambian water utilities, together with skills and leadership training. This allows us to increase the impact of the WaterWorX project beyond the 4 utility partners. International collaboration is facilitated through the WaterWorX program. The collaboration with the ministry and regulator enables the project to influence policy and the regulatory framework.

Mobilizing capital investments is the topic of workstream 3. Many people in Zambia still lack an adequate water supply and sanitation. Improvements in the performance of the utilities and the policy/regulatory framework need to be accompanied with capital investments to make a real impact. Investment needs are huge and widely diverse: service improvement and service expansion for water and sanitation are necessary.  In the project we develop and implement Water for Life projects and source additional capital funds from the WaterWorX program as well as other (inter)national donors. VEI supports the utilities in improving their management of capital projects to make them less dependent on external support. At the same time VEI collaborates with the Zambian government in making Zambia a premier investment destination.

Collaboration is essential for VEI to make a project a success. Collaboration involves bringing Netherlands and international experts to Zambia and bringing Zambian experts to the Netherlands (and neighbouring countries) to share and learn. We collaborate within a tight framework for the project management to monitor performance and ensure accountability. To enhance on our impact we collaborate with other NGOs and sponsor Zambian staff positions in the Zambian water utilities.

Collaboration is our Zambian DNA.
For more information about the Zambian water sector: http://www.nwasco.org.zm/
WOP Nakuru Water Operator Partnership Securing safe and affordable water supply and sanitation services (SDG 6) for the population of Nakuru County, through: 1) Promoting benchmark activities, which will lead to: o Increased water & sanitation coverage o Increased water supply o Improved distribution management (NRW) 2) Leadership & organisation programme 3) Increased sanitation services; 4) Increased water services; Local Water Utility