Innovative repair/assembly centre for return and overstock (consumer-household) goods Applicant is Tronex B.V., established in Oldenzaal, the Netherlands and in Bad Bentheim, Germany. Tronex B.V. is a trading company in return and overstock electronic consumer goods. In addition, it repairs (refurbishes) electronic goods that have either been damaged in transport (also if only the packaging has been damaged) or have defaults by fabrication or operation. The goods are not second hand. Partner is Tehno Mag d.o.o, established in Orasje, Bosnia and Herzegovina. Tehno Mag imports and sells electronic goods (white and brown goods) to retailers in Bosnia and Herzegovina.Over a year ago, the idea emerged to start a repair centre for return and overstock goods in Bosnia and Herzegovina. End products are to be sold in Bosnia and Herzegovina, Croatia and Serbia, as partners perceive local market potential. This potential is to be realised within the framework of a new joint venture which will be located in Orasje, Bosnia and Herzegovina, close to the boarders with Croatia and Serbia.Goods will be supplied through Tronex in the Netherlands, and repaired in Bosnia and Herzegovina. The new joint venture will make use of existing sales channels of the partners in the Balkans and is also looking to expand this customer base. Offices, reparation facility and distribution centre for the new activity are expected to take up about 1,300 m2. This space is already owned by the local partner.Corporate Social Responsibility (CSR)Of goods that cannot be repaired, all potentially useful spare parts will be stripped and stored. About 5 to 10% of all inputs is estimated to be irreparable. Irreparable parts are to be collected by certified companies with which the new joint venture wants to enter into a contract. The new joint venture will adhere to ROHS standards (Restriction of Hazardous Materials), as all products sold to the joint venture originate through Tronex which is ROHS certified.Impact•	Employment and Working conditionsThe number of jobs created when the project is completed is 22, of which 6 basic- and 16 medium-/high-level employees. Two years after completion of the project, the total number amounts to 29, of which 9 basic- and 20 medium-/high-level employees.Salaries paid will at least be a substantial percentage above minimum wages in Bosnia and Herzegovina. Pensions and medical insurance will be provided for all staff. Employees will be provided with company clothing and receive a company meal per day.•	Innovation/Transfer of knowledgeThe knowledge transfer that focuses on repair is not entirely new to Bosnia and Herzegovina, as repair centres do already exist. However, the knowledge transfer will be of a sophisticated kind, and requires a higher level of analysis. Repair staff will be highly skilled. The transfer of knowledge on this level is likely to be unique in Bosnia and Herzegovina.•	Chain effectsPrincipal suppliers of inputs will be Tronex as well as another business partner in the Netherlands. The number of structural suppliers in Bosnia and Herzegovina or in the neighbouring countries will most likely consist of 4 companies, representing a transport company, a producer of boxes, a recycling company and a cleaning company.•	Position of womenThe manager of the new joint venture will be a 29 years old female who was a past intern at Tronex. Since then, she has been working for Tronex on a freelance basis as a sales agent in the Balkans.In addition, the workforce is to exist of 3 women that are all medium-level employees. To establish a repair centre for return and overstock goods in Orasje, Bosnia and Herzegovina.