Sentence:  Rather than observing how others handled this issue, she decided it was easier to make a blanket policy of simply referring to all her colleagues by their surnames; this proved to be a <WSD>stilted</WSD> solution, however, as the majority of personnel commonly referred to one another by their first names. 
Meaning of the word marked with <WSD> tags:  Unnatural, contrived, depending on unnecessary, redundant elements.