Sentence:  Iudith Bardwick is an expert on employees like that, who feel “<WSD>entitled</WSD>” to their jobs but don't do very much to deserve them. She says entitlement behavior has little to do with intelligence or experience, and everything to do with motivation and fear. Leadership should not be delegated to “<WSD>entitled</WSD>” people. They don't make very good team members, either, although they may work acceptably in groups. And there is a difference between teams and groups. Deepdown, many people who feel <WSD>entitled</WSD> are very concerned about security and anxious about change. 
Meaning of the word marked with <WSD> tags:  Convinced of one's own righteousness (self-righteousness) or the justifiability of one's actions or status, especially wrongly so; demanding and pretentious.