Sentence:  However, facials (makeovers), nails, toes, and hair was an excellent privilege and fixing customers up to look their best worked to a degree, yet, to an extent, improvements in the loss of weight would definitely help, except that wasn't happening the way it worked with our customers in the past, who became famous celebrities over a period of time. Some even came back to make speeches on how well our spa helped them physically, mentally and in personal matters. <WSD>Neverthemore</WSD>, in the meantime while we )the owners) put our heads together at a  meeting to see what could be done, "someone had the ball running, and that's what kept the spa opened in the first place." 
Meaning of the word marked with <WSD> tags:  Anyway; all the same.