Influence of Monitoring Systems on The Performance of Non-Governmental Organization Projects: A Case Study of Plan International Health Projects, Kenya
Authors: Tracey CLEMENTINE KUCHIO
Year: 2023

: Monitoring and evaluation (M&E) systems play a pivotal role in ensuring the success of global projects undertaken by private and non-governmental organizations. The utilization of M&E systems is vital for project accomplishment and the adherence to predefined scopes. Nevertheless, organizations frequently encounter challenges in this regard, as exemplified by the case of Plan International Kenya. This organization faced issues related to stakeholder engagement and project implementation costs due to initial shortcomings in their M&E systems. This study aims to address the existing research gaps, particularly concerning key variables such as competency levels within M&E systems, stakeholder participation, and the costs associated with monitoring and evaluation. This research delves into the intricate relationships between monitoring resources, the competence levels associated with M&E systems, stakeholder involvement, and the overall performance of Plan International's health projects in Nairobi County. The theoretical underpinnings of this study draw upon the Theory of Change, the Resource-Based View Theory, and the Results Theory. The research methodology incorporated a purposive sampling approach, targeting a population of 45 staff members actively engaged in Plan International's health projects within Nairobi County. Data collection methods included both questionnaires and interviews, each subjected to rigorous reliability assessments. Quantitative data were analyzed using SPSS software version 24, with results being presented through descriptive statistical methods. Qualitative data was thematically analyzed, aligning with the study's defined objectives and thematic areas. The findings of this research reveal concerns regarding the adequacy of resources, with 57% of respondents perceiving available resources as insufficient, underscoring the need for optimization. Competency levels within monitoring and evaluation systems exhibit room for improvement, with 53% indicating they are well-trained, 27% maintaining a neutral stance, and 27% expressing disagreement. Stakeholder participation is widely regarded as highly important, with 62% in agreement, though there is consensus that active engagement of all stakeholders requires enhancement, as indicated by 40% agreement. The study further underscores the significant impact of stakeholder attitudes on project success, with 62% in agreement. The study yields valuable insights for organizational decision-making, emphasizing the imperative of resource optimization, enhanced training initiatives, and elevated stakeholder engagement to enhance project outcomes. It contributes to an enhanced understanding of the intricate relationship between M&E systems and project success, offering a valuable framework to optimize project management practices. In conclusion, this research significantly advances our comprehension of how M&E systems, competency levels, and stakeholder participation collectively influence project performance. It stands as a pivotal resource for organizations seeking to enhance project effectiveness not only within Nairobi County but also on a broader scale.