Incident Response Plan Template: during

# Incident Response Plan for {{COMPANY_NAME}}

Author: {{AUTHOR_NAME}}, {{AUTHOR_EMAIL}}

Revision {{REVISION_NUMBER}}, Released {{RELEASE_DATE}}

This incident response plan is based on the concise, directive, specific, flexible, and free plan available on Counteractive Security's [Github](https://github.com/counteractive/incident-response-plan-template) and discussed at [www.counteractive.net](https://www.counteractive.net/posts/an-ir-plan-you-will-use/)

It was last reviewed on {{REVIEW_DATE}}. It was last tested on {{TEST_DATE}}.

`TODO: Customize this plan template for your organization using instructions at https://github.com/counteractive/incident-response-plan-template.  For incident response services, or help customizing, implementing, or testing your plan, contact us at contact@counteractive.net or at[PII_REDACTED].`

# Assess

1. **Stay calm and professional.**
1. Gather pertinent information, _e.g._, alarms, events, data, assumptions, intuitions (**observe**).
1. Consider impact categories, below (**orient**), and determine if there is a possible incident (**decide**):
1. Initiate a response if there is an incident (**act**).  If in doubt, initiate a response. The incident commander and response team can adjust upon investigation and review.

## Assess Functional Impact

What is the direct or likely impact on your mission? (_e.g._, business operations, employees, customers, users)

* Mission/business degradation or failure: **incident!**
* None: assess information impact.

## Assess Information Impact

What is the direct or likely impact on your information/data, particularly anything sensitive? (_e.g._, PII, proprietary, financial, or healthcare data)

* Information accessed, taken, changed, or deleted: **incident!**
* None: handle via non-incident channels (_e.g._, support ticket).

**Every team member is empowered to start this process.**  If you see something, say something.

`TODO: Customize categories/severities as necessary.  This simple example (incident vs. no incident) is based on impact categories in NIST SP 800-61r2.`

# Initiate Response

## Name the Incident

Create an [simple two-word phrase](http://creativityforyou.com/combomaker.html) to refer to the incident---a codename---to use for the incident file and channel(s). `TODO: Customize incident naming procedure.`

## Assemble the Response Team

1. Page the on-duty/on-call Incident Commander. `TODO: Add Incident Commander call list or procedure`
1. **Do not** discuss the incident outside the response team unless cleared by the Incident Commander
1. Launch and/or join the response chat at {{RESPONSE_CHAT}}.  `TODO: Add response chat launch procedure.`
1. Launch and/or join the response call at {{RESPONSE_PHONE}} and/or {{RESPONSE_VTC}}.  `TODO: Add response call launch procedure.`
1. Prefer voice call, chat, and secure file exchange over any other methods.
1. **Do not** use primary email if possible.  If email is necessary, use sparingly or use {{ALTERNATE_EMAIL}}.  Encrypt emails when any participant is outside the {{ORGANIZATION_DOMAIN}} domain.  `TODO: Add alternative email details and procedure, e.g., on-demand Office 365 or GSuite`
1. **Do not** use SMS/text to communicate about the incident, unless to tell someone to move to a more secure channel.
1. Invite on-duty/on-call responders to the response call and response chat.
    * Invite the security team.  `TODO: Add security team contact list or procedure.`
    * Invite a SME for affected teams and systems.  `TODO: Add team SME contact list or procedure.`
    * Invite executive stakeholders and legal counsel at earliest opportunity, but prioritize operational responders.  `TODO: Add executive stakeholder contact list or procedure.`
1. _OPTIONAL:_ Establish an in-person collaboration room ("war room") for complex or severe incidents. `TODO: Add collaboration room procedure.`

### Reference: Response Team Structure

* Command Team
  * [Incident Commander](#role-incident-commander-ic)
  * [Deputy Incident Commander](#role-deputy-incident-commander-deputy)
  * [Scribe](#role-scribe)
* Liaison Team
  * Internal [Liaison](#role-liaison)
  * External Liaison
* Operations Team
  * [Subject Matter Experts](#role-subject-matter-expert-sme) (SMEs) for Systems
  * SMEs for Teams/Business Units
  * SMEs for Executive Functions (_e.g._, Legal, HR, Finance)

`TODO: Modify role structure as necessary.`

### Reference: Response Team Contact Information

Response Team Role           | Contact Information
---------------------------- | ---------------------------
Incident Commander pager     | {{INCIDENT_COMMANDER_PAGER_NUMBER}}
Incident Commander pager url | {{INCIDENT_COMMANDER_PAGER_URL}}
Incident Commander roster    | {{INCIDENT_COMMANDER_ROSTER}}
Security team roster         | {{SECURITY_TEAM_ROSTER}}
Team SME roster              | {{TEAM_SME_ROSTER}}
Executive roster             | {{EXECUTIVE_ROSTER}}

`TODO: Customize response team contact information.  Include contact procedures in rosters, which can be static or dynamic.`

## Establish Battle Rhythm

### Conduct Initial Response Call

1. Conduct initial call using the [initial response call structure](#reference-initial-response-call-structure)
1. Follow instructions from the Incident Commander.  If the on-duty/on-call Incident Commander does not join the call **within {{INCIDENT_COMMANDER_RESPONSE_SLA}}** and you are a trained incident commander, take command of the call.
1. Follow the [instructions for your role](#roles).
1. Follow the call and chat, and comment as appropriate.  If you are not a SME, filter input through the SME for your team if possible.
1. **Keep the call and chat active throughout the incident for event-driven communication.**
1. Schedule updates **every {{UPDATE_FREQUENCY}}** on the active bridge.

#### Reference: Initial Response Call Structure

* INCIDENT COMMANDER (IC): My name is [NAME], I am the Incident Commander.  I have designated [NAME] as Deputy, and [NAME] as Scribe. Who is on the call?
* SCRIBE: [Takes attendance]
* IC: [If missing key personnel] Deputy, please page [MISSING PERSONNEL].
* IC: [Asks questions to understand situation, symptoms, scope, vector, impact, and timeline from the incident reporter, applicable SMEs for systems and business units]
* SMEs: [Brief answers to IC's questions]
* IC:[If this is an incident]:
  * At this time, the incident summary is as follows: [reiterates summary].  The Investigation team will be led by [NAME], the Remediation team will be led by [NAME], and the Communication team will be led by [NAME].  They will coordinate team membership and report to me.  SMEs, please report to your appropriate team leader.
  * What investigation, remediation, or communication steps have already been taken? [this should be a short list, but needs to come out now]
  * This call and chat will remain up and available until incident closure, please use it for all incident related communications.  Provide real-time status updates in the chat, if