B 1199
L.N. 214 of 2022
UNITED NATIONS CONVENTIO N ON THE RIGHTS OF 
PERSONS WITH DISABILITIES ACT
(CAP. 627.)
Accessibility Measures (European Accessibility Act) Regulations, 
2022
IN EXERCISE of the powers confer red by article 8 of the United
Nations Convention on the Rights of Persons with Disabilities A ct, and
further to the requirement to enact appropriate measures contai ned in
article 9 of the Second Schedule thereof, the Minister responsi ble for
disability and the development of  this sector has made the following
regulations:-
PART I – GENERAL PROVISIONS
Citation, scope 
and commencement.1. (1) The title of these regul ations is the Accessibility
Measures (European Accessi bility Act) Regulations , 2022.
(2) The scope of these regulations  is to transpose Directive (EU )
2019/882 of the European Parliame nt and of the Council of 17 Ap ril
2019 on the accessibility requireme nts for products and service s.
(3) These regulations shall come into force on 28 June 2025:
Provided, however, that the obligations set out in regulation
4(8) shall come into force on 28 June 2027:
Provided further that, without  prejudice to regulation 2 of
these regulations:
(i) up until 28 June 2030, service providers may
continue to provide their ser vices using products which were
lawfully used by them to provide  similar services before that
date;
(ii) service contracts agreed before 28 June 2025 may
continue without alter ation until they expire, but no longer th an
five (5) years from that date:
Provided also that self-ser vice terminals lawfully
used by service providers for t he provision of services before 28
June 2025 may continue to be used in the provision of similar
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services until the end of their  economically useful life, but n o
longer than twenty (20) years after their entry into use.
Interpretation.
Cap. 627.2. For the purposes of t hese regulations:–
"Act" means the United Nations Convention on the Rights of
Persons with Disabilities Act;
"air passenger transport services " means commercial passenger
air services, as defined in point (l) of article 2 of Regulatio n (EC) No
1107/2006 of the European Parliament and of the Council of 5 Ju ly
2006 concerning the rights of dis abled persons and persons with
reduced mobility when travelling by air, on departure from, on transit
through, or on arrival at an airport, when the airport is situa ted in the
territory of a Member State, inc luding flights departing from an airport
situated in a third country to an airport situated in the terri tory of a
Member State where the servi ces are operated by Union air carri ers;
"assistive technology " means any item, piece of equipment,
service or product system includi ng software, that is used to i ncrease,
maintain, substitute or improve functional capabilities of pers ons with
disabilities or for alleviation and compensation of impairments ,
activity limitations or participation restrictions;
Cap. 350. "audiovisual media services " means any audiovisual media
service as defined in article 16G of the Broadcasting Act;
"authorised representative " means any natural or legal person
established within the Union who has received a written mandate from
a manufacturer to act on its behal f in relation to specified ta sks;
"bus passenger tr ansport services " means services covered by
articles 2(1) and (2) of Regul ation (EU) No 181/2011 of the Eur opean
Parliament and of the Council of 16 February 2011 concerning th e
rights of passengers in bus and  coach transport and amending
Regulation (EC) No 2006/2004;
"CE marking " shall have the same meaning assigned to it in point
20 of article 2 of Regulation (EC) No 765/2008 of the European
Parliament and of the Council of 9 July 2008 setting out therequirements for accreditation a nd repealing Regulation (EEC) N o
339/93;
"Commission" means the European Commission;
"competent national authority"  means a market surveillance
authority that is not the market surveillance authority as defi ned in this
regulation, unless the contex t indicates otherwise;
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"consumer " means any natural person who purchases the relevant
product or is a recipient of the relevant service for purposes which are
outside his trade, business, craft or profession;
"consumer banking services " means the provision to consumers of
the following banking and financial services:
S.L. 378.10.
S.L. 378.12. (a) credit agreements covered by the Credit Agreements
for Consumers Relating to Residential Immovable Property
Regulations or the Consumer Credit Regulations;
Cap. 345.(b) services as defined in points 1, 2, 4 and 5 in Section A
and points 1, 2, 4 and 5 in Section B of Annex I to MiFID, asdefined in article 2 of the Financial Markets Act;
Cap. 371. (c) payment services as defined in article 2 of the
Banking Act;
S.L. 371.18.(d) services linked to the p ayment account as defined in
regulation 2 of the Credit Instit utions and Financial Institutions
(Payment Accounts) Regulations; and
Cap. 376.(e) electronic money as defined in article 2 of the
Financial Institutions Act;
"consumer general purpose computer hardware system " means
the combination of hardware which forms a complete computer,characterised by its multi-purpose nature, its ability to perfo rm, with
the appropriate software, most common computing tasks requested  by
consumers and intended to be op erated by consumers, including
personal computers, in particul ar desktops, notebooks, smartphones
and tablets;
"consumer terminal equipment with interactive computing
capability, used for accessing audiovisual media services " means any
equipment the main purpose of which is to provide access to
audiovisual media services;
"Directive" means Directive  (EU) 2019/882 of the European
Parliament and of the Council  of 17 April 2019 on the accessibi lity
requirements for products and services ("European Accessibility
Act");
"distributor " means any natural or legal person in the supply
chain, other than the manufacturer or the importer, who makes aproduct available on the market;
"e-book and dedicated software " means a service, consisting of
the provision of digital files th at convey an electronic version of a
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book, that can be accessed, navigated, read and used and the so ftware
including mobile device-based services including mobile applications
dedicated to the accessing, navigation, reading and use of thos e digital
files, and it excludes software covered under the definition of "e-
reader ";
"e-commerce services " means services provided at a distance,
through websites and mobile devic e-based services by electronic
means and at the individual reque st of a consumer with a view t o
concluding a consumer contract;
"e-reader " means dedicated equipment, including both hardware
and software, used to access, na vigate, read and use e-book fil es;
"economic operator " means the manufacturer, the authorised
representative, the importer, the distributor or the service pr ovider;
Cap. 399."electronic communications service " shall have the same meaning
assigned to it in article 2 of the Electronic Communications (R egulation)
Act;
"electronic tic keting services " means any system in which
passenger transport tickets are purchased, including online, us ing a
device with interactive computing capability, and delivered to the
purchaser in electronic form, to enable them to be printed in p aper
form or displayed using a mobile device with interactive comput ing
capability when travelling.
"electronic tickets " means any system in which an entitlement to
travel, in the form of single or  multiple travel tickets, trave l
subscriptions or travel credit, is stored electronically on a p hysical
transport pass or other device, i nstead of being printed on a p aper
ticket;
Cap. 399."emergency communication " shall have the same meaning
assigned to it in article 2 of the Electronic Communications (R egulation)
Act;
Cap. 399."emergency service " shall have the same meaning assigned to it in
article 2 of the Electronic Communications (Regulation) Act;
"EU declaration of conformity" means a declaration of
conformity as defined in artic le 5 of Decision No 768/2008/EC o f the
European Parliament and of the Council of 9 July 2008 on a common
framework for the marketing of products, and repealing Council
Decision 93/465/EEC;
"harmonised standard " shall have the same meaning assigned to
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it in point 1(c) of article 2 of Regulation (EU) No 1025/2012 o f the
European Parliament and of the Council of 25 October 2012 on
European standardisation, amending Council Directives 89/686/EE C
and 93/15/EEC and Directives 94/9/EC, 94/25/EC, 95/16/EC, 97/23 /
EC, 98/34/EC, 2004/22/EC, 2007/23/EC, 2009/23/EC and 2009/105/EC of the European Parliament a nd of the Council and repealing
Council Decision 87/95/EEC a nd Decision No 1673/2006/EC of the
European Parliament and of the Council;
"importer " means any natural or legal  person established within
the Union who places a product from a third country on the Unio n
market;
"interactive computing capability " means functionality
supporting human-device interacti on allowing for processing and
transmission of data, voice or video or any combination thereof ;
"making available on the market " means any supply of a product
for distribution, consumption or  use on the Union market in the  course
of a commercial activity, whether in return for payment or free  o f
charge;
"manufacturer " means any natural or legal person who
manufactures a product or has a p roduct designed or manufactured,
and markets that product unde r its name or trademark;
Cap. 413."market surveillance authority" means the Commission for the
Rights of Persons with Disabilit y, in its role as market survei llance
authority in respect of the Di rective, as designated by article  22(1)(v) of
the Equal Opportunities (Persons with Disability) Act;
Cap. 460."Member State" or "Member States" mean a member state or
member states of the European Uni on as defined in article 2 of the
European Union Act;
"microenterprise " means an enterprise wh ich employs fewer than
ten (10) persons and which has  an annual turnover not exceeding  EUR
2 million or an annual balance sheet total not exceeding EUR 2million;
"Minister " means the Minister a s defined in the Act;
S.L. 399.48."most appropriate PSAP " shall have the same meaning assigned
to it in regulation 2 of the Ele ctronic Communications Networks  and
Services (General) Regulations;
"operating system " means software, which, inter alia, handles the
interface to peripheral hardware, schedules tasks, allocates st orage,
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and presents a default interface  to the user when no applicatio n
program is running including a gr aphical user interface, regardless of
whether such software is an inte gral part of consumer general purpose
computer hardware, or constitutes free-standing software intend ed to
be run on consumer general purpose computer hardware, but exclu ding
an operating system loader, bas ic input/output system, or other
firmware required at boot time or when installing the operating
system;
Cap. 376."payment terminal " means a device the main purpose of which is
to allow payments to be made by using payment instruments as defined
in article 2 of the Financial Institutions Act at a physical po int of sale but
not in a virtual environment;
"persons with disabilities " means persons having a disability as
defined in article 2 of the Act;
"placing on the market " means the first making available of a
product on the Union market;
"product " means a substance, preparation, or good produced
through a manufacturing process, other than food, feed, living plants
and animals, products of human ori gin and products of plants an d
animals relating directly to their future reproduction;
Cap. 399."public safety answering point " or "PSAP " shall have the same
meaning assigned to it in artic le 2 of the Electronic Communications
(Regulation) Act;
"rail passenger transport services " means all rail passenger
services as referred to in article 2(1) of Regulation (EC) No 1 371/2007
of the European Parliament and of the Council of 23 October 200 7 on
rail passengers’ rights and oblig ations, with the exception of services
referred to in artic le 2(2) thereof;
"real time text " means a form of text conversation in point to
point situations or in multipoint conferencing where the text b eing
entered is sent in such a way that the communication is perceiv ed by
the user as being continuous on a character-by-character basis;
"regional transport services " shall have the same meaning
assigned to it in point 7 of article 3 of Directive 2012/34/EU of the
European Parliament and of the Council of 21 November 2012
establishing a single European r ailway area (recast), but for t he
purposes of these regulations, it includes only the following modes of
transport: rail, bus and coach, metro, tram and trolley bus;
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Cap. 500."service " shall have the same meaning assigned to it in article 2 of
the Services (Internal Market) Act;
"service provider " means any natural or legal person who
provides a service on the Union market or makes offers to provide
such a service to consumers in the Union;
Cap. 350."services providing access to audiovisual media services " means
services transmitted by electr onic communications networks which are
used to identify, select, receive information on, and view audi ovisual
media services and any provided features, such as subtitles for the deaf
and hard of hearing, audio description, spoken subtitles and si gn
language interpretation, which res ult from the implementation o f
measures to make ser vices accessible as ref erred to in article 16JB of
the Broadcasting Act and include s electronic programme guides
(EPGs);
"small and medium-sized enterprises " or "SMEs " means
enterprises which employ fewer than two hundred and fifty (250)
persons and which have an annual turnover not exceeding EUR 50million, or an annual balance sh eet total not exceeding EUR 43
million, but excludes microenterprises;
"technical specification " shall have the same meaning assigned to
it in point 4 of article 2 of R egulation (EU) No 1025/2012 of t he
European Parliament and of the Council of 25 October 2012 onEuropean standardisation, amending Council Directives 89/686/EE C
and 93/15/EEC and Directives 94/9/EC, 94/25/EC, 95/16/EC, 97/23 /
EC, 98/34/EC, 2004/22/EC, 2007/23/EC, 2009/23/EC and 2009/105/EC of the European Parliament a nd of the Council and repealing
Council Decision 87/95/EEC a nd Decision No 1673/2006/EC of the
European Parliament and of the  Council that provides a means to
comply with the accessibility requirements applicable to a prod uct or
service;
S.L. 399.48."total conversation service " shall have the same meaning assigned
to it in regulation 2 of the Electronic Communications Networks  a n d
Services (General) Regulations;
Cap. 460."Union " means the European Union as defined in article 2 of the
European Union Act;
"urban and suburban transport services " shall have the same
meaning assigned to it in point  6 of article 3 of Directive 201 2/34/EU
of the European Parliament and of the Council of 21 November 20 12
establishing a single European r ailway area (recast), but for t he
purposes of these regulations, it includes only the following m odes of
transport: rail, bus and coac h, metro, tram and trolley bus;
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"waterborne passenger transport services " shall have the same
meaning assigned to it by Articl e 2(1) of Regulation (EU) No 11 77/
2010 of the European Parliament and of the Council of 24 Novemb er
2010 concerning the rights of pas sengers when travelling by sea  and
inland waterway and amending Regulation (EC) No 2006/2004, with
the exception of services refer red to in Article 2(2) of that Regulation;
"withdrawal " means any measure aimed at preventing a product
in the supply chain from being made available on the market. 
Applicability. 3. (1) These regulations apply to the following products placed
on the market after 28 June 2025:
(a) consumer general purpose computer hardware
systems and operating systems for those hardware systems;
(b) the following self-service terminals:
(i) payment terminals;
(ii) the following self-service terminals dedicated
to the provision of services covered by these regulations:
- automated teller machines;- ticketing machines;
- check-in machines;
- interactive self-service terminals providing
information, excluding terminals installed as
integrated parts of vehicles, aircrafts, ships or rolling
stock;
(c) consumer terminal equipment with interactive
computing capability, used f or electronic communications
services;
(d) consumer terminal equipment with interactive
computing capability, used for accessing audiovisual media
services; and
(e) e-readers.
(2)   Without prejudice to regulation 1(3), these regulations a pply
to the following services provided to consumers after 28 June 2 025:
(a) electronic communicat ions services with the
exception of transmission servi ces used for the provision of
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machine-to-machine services;
(b) services providing acc ess to audiovisual media
services;
(c) the following elements of air, bus, rail and
waterborne passenger transport services, except for urban,
suburban and regional transport services for which only the
elements under sub-paragraph (v) apply:
(i) websites;
(ii) mobile device-based services including mobile
applications;
(iii) electronic tickets and electronic ticketing
services;
(iv) delivery of transport service information,
including real-time travel i nformation; this shall, with
regard to information screen s, be limited to interactive
screens located within the territory of the Union; and
(v) interactive self-service terminals located within
the territory of the Union, except those installed as
integrated parts of vehicles, aircrafts, ships and rolling
stock used in the provision of any part of such passengertransport services;
(d) consumer banking services;
(e) e-books and dedicated software; and(f) e-commerce services.
(3) These regulations appl y to answering emergency
communications to the single European emergency number 
"112 ".
(4) These regulations do not apply to the following content of
websites and mobile applications:
(a) pre-recorded time-based media published before 28
June 2025;
(b) office file formats published before 28 June 2025;(c) online maps and mapping services, if essential
information is provided in an ac cessible digital manner for map s
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intended for navigational use;
(d) third-party content that is neither funded, developed
by, or under the control of, the economic operator concerned;
(e) content of websites and mobile applications
qualifying as archives, meaning that they only contain content
that is not updated or edited after 28 June 2025.
S.L. 460.36.(5)   These regulations shall be without prejudice to the Permi tted
Use of Certain Works and Other Subject Matter Protected by
Copyright and Related Rights for the Benefit of Persons who are
Blind, Visually Impaired or Other wise Print-Disabled Order and
Regulation (EU) 2017/1563.
PART II – ACCESSIBILITY R EQUIREMENTS AND FREE 
MOVEMENT
Accessibility 
Requirements.4. (1) In accordance with sub-regulations (2), (3) and (5) of
this regulation and subject to regulation 14, economic operators shall
only place on the market products and only provide services tha t
comply with the accessibility re quirements set out in Annex I t o these
regulations.
(2) All products:
(a) shall comply with the accessibility requirements set
out in Section I of Annex I to these regulations;
(b) except for self-service terminals, shall comply with
the accessibility requirements se t out in Section II of Annex I  to
these regulations.
(3) Without prejudice to sub-regulation (5), a ll services: 
(a) except for urban and suburban transport services and
regional transport services, shal l comply with the accessibilit y
requirements set out in Sec tion III of Annex I to these
regulations;
(b) shall comply with the ac cessibility requirements set
out in Section IV of Annex I  to these regulations.
(4) The built environment used by clients of services covered
by these regulations s hall comply with the accessibility requir ements
set out in Annex III to these re gulations, in order to maximise  their use
by persons with disabilities:
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Provided that such obligation shall be without prejudice to
similar obligations contained in any other legislation.
(5) Microenterprises providing services shall be exempt from
complying with the accessibility  requirements referred to in su b-
regulation (3) and any obligations  relating to the compliance with
those requirements.
(6) Guidelines and tools to microenterprises to facilitate the
application of these Regulations shall be developed by the mark et
surveillance authority, in consultation with relevant stakeholders.
(7) The market surveillance authority may inform economic
operators of the indicative exam ples, contained in Annex II to these
regulations, of possible solutions that contribute to meeting the
accessibility requirements i n Annex I to these regulations.
(8) The answering of emergency communications to the single
European emergency number "112" by the most appropriate PSAP, s hall
comply with the specific accessibility requirements set out in Section V
of Annex I to these regulations in the manner best suited to th e national
organisation of emergency systems.
Existing Union 
law in the field 
of passenger transport.5. Services complying with the r equirements on the provision
of accessible information and of  information on accessibility l aid
down in Regulations (EC) No 261/2004, (EC) No 1107/2006, (EC) N o
1371/2007, (EU) No 1177/2010, and (EU) No 181/2011 and relevant
acts adopted on the basis of Directive 2008/57/EC shall be deem ed to
comply with the corresponding requirements of these regulations .
Where these regulations provide f or requirements additional to those
provided in those Regulations a nd those acts, the additional
requirements shall apply in full:
Provided that such obligation shall be without prejudice to
similar obligations contained in any other legislation.
Free movement. 6. The making available on the market of products or the
provision of services that comply with these regulations shall not be
impeded for reasons related to accessibility requirements.
PART III – OBLIGATIONS OF ECONOMIC OPERATORS 
DEALING WITH PRODUCTS
Obligations of 
manufacturers.7. (1) When placing their products on the market,
manufacturers shall ens ure that the products have been designed  and
manufactured in accordance wi th the applicable accessibility
requirements of the se regulations.
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(2) Manufacturers shall: 
(a) draw up the technical documentation in accordance
with Annex IV to these regulatio ns and carry out the conformity
assessment procedure set out in th at Annex or have it carried o ut;
(b) where compliance of a product with the applicable
accessibility requirements has been demonstrated by that
procedure, draw up an EU declar ation of conformity and affix
the CE marking.
(3) Manufacturers shall keep t he technical documentation and
the EU declaration of conformity for five (5) years after the producthas been placed on the market.
(4) Manufacturers shall ensure t hat procedures are in place for
series production to remain in conformity with these regulation s.
Changes in product design or cha racteristics and changes in the
harmonised standards, or in technical specifications, by refere nce to
which conformity of a product is  declared shall be adequately t aken
into account.
(5) Manufacturers shall ensure t hat their products bear a type,
batch or serial number or other e lement allowing their identification,
or, where the size or nature of the product does not allow it, that the
required information is provided on the packaging or in a docum ent
accompanying the product.
(6) Manufacturers shall indicate their name, registered trade
name or registered trade mark and the address at which they can  be
contacted on the product or, where that is not possible, on itspackaging or in a document acc ompanying the product. The addres s
must indicate a single point at which the manufacturer can be
contacted. The contact details shall be in a language easily un derstood
by end-users and competent nationa l authorities in different Me mber
States.
(7) Manufacturers shall ensure that the product is accompanied
by instructions and safety infor mation in a language which can be
easily understood by consumers and other end-users, as determin ed by
the market surveillance authority from time to time. Such instr uctions
and information, as well as any labelling, shall be clear,
understandable and intelligible.
(8) Manufacturers who consider o r have reason to believe that
a product which they have placed on the market is not in confor mity
with these regulations shall imme diately take the corrective me asures
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necessary to bring that product into conformity, or, if appropr iate, to
withdraw it. Furthermore, where the product does not comply wit h the
accessibility requirements of these regulations, manufacturers shall
immediately inform the competent  national authorities of the Me mber
States in which they made the product available to that effect,  giving
details, in particular, of the non-compliance and of any correctivemeasures taken. In such cases, m anufacturers shall keep a regis ter of
products which do not comply with applicable  accessibility
requirements and of the related complaints.
(9) Manufacturers shall, further to a reasoned request from a
competent national authority, provide it with all the informati on and
documentation necessary to demons trate the conformity of the
product, in a language which can be easily understood by thatauthority. They shall cooperate w ith that authority, at its req uest, on
any action taken to eliminate the  non-compliance with the applicable
accessibility requirements of p roducts which they have placed o n the
market, in particular bringing the products into compliance wit h the
applicable accessibility requirements.
Authorised 
representatives.8. (1) A manufacturer may, by a written mandate, appoint
an authorised representative:
Provided that the obligations laid down in regulation 7(1)
and the drawing up of technical documentation shall not form pa rt of
the authorised representative’s mandate.
(2) An authorised representative shall perform the tasks
specified in the mandate received from the manufacturer. The ma ndate
shall allow the authorised representative to do at least the fo llowing:
(a) keep the EU declaration of conformity and the
technical documentation at the disposal of the market
surveillance authority and other competent national authorities
for five (5) years;
(b) further to a reasoned request from a competent
national authority, provide that  authority with all the informa tion
and documentation necessary to demonstrate the conformity of a
product;
(c) cooperate with the competent national authorities, at
their request, on any action taken to eliminate the non-compliance with the applicable  accessibility requirements of
products covered by their mandate.
Obligations of 
importers.9. (1) Importers shall place onl y compliant products on the
market.
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(2) Before placing a product on the market, importers shall
ensure that the conformity asse ssment procedure set out in Anne x IV
to these regulations has been carried out by the manufacturer. They
shall ensure that the manufacturer has drawn up the technical
documentation required by that Annex, that the product bears th e CE
marking and is accompanied by th e required documents and that the
manufacturer has complied with the requirements set out in regu lations
7(5) and (6).
(3) Where an importer considers or has reason to b elieve that a
product is not in conformity with the applicable accessibility
requirements of these regulations, the importer shall not place  t h e
product on the market until it ha s been brought into conformity .
Furthermore, where the product does not comply with the applica ble
accessibility requirements, the i mporter shall inform the manuf acturer
and the market surveillance authority to that effect.
(4) Importers shall indicate thei r name, registered trade name
or registered trademar k and the addr ess at which t hey can be contacted
on the product or, where that is not possible, on its packaging or in a
document accompanying the product. The contact details shall be  in a
language easily understood by end-users and competent national
authorities.
(5) Importers shall ensure that  the product is accompanied by
instructions and safety information in a language which can be easily
understood by consumers and other end-users, as determined by t he
market surveillance authority from time to time.
(6) Importers shall ensure that , while a product is under their
responsibility, storage or tran sport conditions do not jeopardi se its
compliance with the applicable accessibility requirements.
(7) Importers shall, for a period of five (5) years keep a copy of
the EU declaration of conformity at the disposal of the market
surveillance authority and other competent national authorities  a n d
shall ensure that the technical documentation can be made available to
those authorities upon request.
(8) Importers who consider or have reason to believe that a
product which they have placed on the market is not in conformi ty
with these regulations shall imme diately take the corrective me asures
necessary to bring that product into conformity, or, if appropr iate, to
withdraw it. Furthermore, where the product does not comply with the
applicable accessibility requirements, importers shall immediat ely
inform the competent national au thorities of the Member States in
which they made the product available to that effect, giving de tails, in
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particular, of the non-compliance and of any corrective measure s
taken. In such cases, importers shall keep a register of products which
do not comply with applicable ac cessibility requirements, and o f the
related complaints.
(9) Importers shall, further to a reasoned request from a
competent national authority, provide it with all the informati on and
documentation necessary to demons trate the conformity of a prod uct
in a language which can be easily understood by that authority.  They
shall cooperate with that author ity, at its request, on any act ion taken to
eliminate the non-compliance with the applicable accessibilityrequirements of products whic h they have placed on the market.
Obligations of 
distributors.10. (1) When making a product available on the market,
distributors shall act with due care in relation to the require ments of
these regulations.
(2) Before making a product available on the market
distributors shall verify that the product bears the CE marking, that it
is accompanied by the required documents and by instructions an d
safety information in a language which can be easily understood  b y
consumers and other end-users in  t h e  M e m b e r  S t a t e  i n  w h i c h  t h e
product is to be made available on the market and that themanufacturer and the importer have  complied with the requiremen ts
set out in regulations 7(5) and (6) and regulation 9(4) respect ively.
(3) Where a distributor considers or has reason to believe that  a
product is not in conformity wit h the applicable accessibility
requirements of these regulations, the distributor shall not ma ke the
product available on the market until it has been brought intoconformity. Furthermore, where  the product does not comply with  the
applicable accessibility requirements, the distributor shall in form the
manufacturer or the importer a nd the market surveillance author ity to
that effect.
(4) Distributors shall ensure that, while a product is under their
responsibility, storag e or transport conditions do not jeopardise its
compliance with the applicable accessibility requirements.
(5) Distributors who consider o r have reason to believe that a
product which they have made available on the market is not in
conformity with these regulations  shall make sure that the corr ective
measures necessary to bring that product into conformity, or, i f
appropriate, to withdraw it, are t aken. Furthermore, where the product
does not comply with the applicab le accessibility requirements,
distributors shall immediately inform the competent national
authorities of the Member States  in which they made the product
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available to that effect, giving details, in particular, of the non-
compliance and of any corrective measures taken.
(6) Distributors shall, further to a reasoned request from a
competent national authority, pr ovide it with all the informati on and
documentation necessary to demonstrate the conformity of a prod uct.
They shall cooperate with that authority, at its request, on an y action
taken to eliminate the non-compliance with the applicable acces sibility
requirements of products which they have made available on the
market.
Cases in which 
obligations of 
manufacturers apply to 
importers and 
distributors.11. An importer or distributor shall be considered a
manufacturer for the purposes of these regulatio ns and shall be subject
to the obligations of the manufacturer under regulation 7, wher e it
places a product on the market under its name or trademark or
modifies a product already placed  on the market in such a way t hat
compliance with the requirements of these regulations may be
affected.
Identification of 
economic 
operators 
dealing with products.12. (1) Economic operators referred to in regulations 7 to 10
shall, upon request, identify to  the market surveillance author ity or to
competent national authorities, the following:
(a) any other economic operator who has supplied them
with a product;
(b) any other economic operator to whom they have
supplied a product.
(2) Economic operators referred to in regulations 7 to 10 shall  be
able to present the information referred to in sub-regulation ( 1) for a
period of five (5) years after they have been supplied with the  product
and for a period of five (5) year s after they have supplied the  product.
PART IV – OBLIGATIONS OF SERVICE PROVIDERS
Obligations of service 
providers.13. (1) Service providers shall ensure that they design and
provide services in accordance w ith the accessibility requirements of
these regulations.
(2) Service providers shall prepa r e  t h e  n e c e s s a r y  i n f o r m a t i o n
in accordance with Annex V to these regulations and shall expla in how
the services meet the applicable accessibility requirements. Th e
information shall be made availa ble to the public in a written and oral
format, including a manner which is accessible to persons with
disabilities. Service providers shall keep that information for as long as
the service is in operation.
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(3) Without prejudice to regula tion 1(3), service providers
shall ensure that procedures are in place so that the provision  o f
services remains in conformity with the applicable accessibilit y
requirements. Changes in the characteristics of the provision o f the
service, changes in applicable accessibility requirements and c hanges
in the harmonised standards or i n technical specifications by r eference
to which a service is declared t o meet the accessibility requir ements
shall be adequately taken into account by the service providers .
(4) In the case of non-conformity, service providers shall take
the corrective measures necessary to bring the service into conformity
with the applicable accessibilit y requirements. Furthermore, wh ere the
service is not compliant with applicable accessibility requirem ents,
service providers shall immediately inform the competent nation al
authorities of the Member States  in which the service is provid ed, to
that effect, giving details, in particular, of the non-complian ce and of
any corrective measures taken.
(5) Service providers shall, further to a reasoned request from a
competent national authority, pr ovide it with all information necessary
to demonstrate the conformity of the service with the applicabl e
accessibility requirements. They shall cooperate with that auth ority, at
the request of that authority, on any action taken to bring the  service
into compliance with those requirements.
PART V – FUNDAMENTAL AL TERATION OF PRODUCTS OR 
SERVICES AND DISPROPORTIONATE BURDEN TO 
ECONOMIC OPERATORS
Fundamental 
alteration and 
disproportionate 
burden.14. (1) The accessibility requirements referred to in
regulation 4 shall apply only to the extent that compliance:
(a) does not require a significant change in a product or
service that results in the fundamental alteration of its basic
nature; and
(b) does not result in the imposition of a disproportionate
burden on the economic operators concerned.
(2) Economic operators shall  carry out an assessment of
whether compliance with the ac cessibility requirements referred  to in
regulation 4 would introduce a fundamental alteration or, based  on the
relevant criteria set out in Anne x VI to these regulations, imp ose a
disproportionate burden, as provided for in sub-regulation (1).
(3) Economic operators shall doc ument the assessment referred
to in sub-regulation (2). Economic operators shall keep all rel evant
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results for a period of five (5) years to be calculated from th e last
making available of a product on the market or after a service was last
provided, as applicable. Upon a request from the market surveillance
authority or from competent nati onal authorities responsible fo r
checking compliance of services, as applicable, the economic
operators shall provide the aut horities with a copy of the asse ssment
referred to in sub-regulation (2).
(4) By way of derogation from sub-regulation (3),
microenterprises dealing with pr oducts shall be exempted from the
requirement to document their assessment. However, if the marke t
surveillance authority or a compe tent national authority so req uests,
microenterprises dealing with p roducts and which have chosen to  rely
on sub-regulation (1) shall provide the authority with the fact s relevant
to the assessment referred to in sub-regulation (2).
(5) Service providers relying on paragraph (b) of sub-
regulation (1) shall, with regard  to each category or type of s ervice,
renew their assessment of whether the burden is disproportionat e:
(a) when the service offered is altered; or
(b) when requested to do so by the authorities responsible
for checking compliance of services; and
(c) in any event, at least every five (5) years.
(6) Where economic operators receive funding from other
sources than the economic operator’s own resources, whether pub lic or
private, that is provided for the purpose of improving accessib ility,
they shall not be entitled to rely on paragraph (b) of sub-regu lation (1).
(7) Where economic operators rely on sub-regulation (1) for a
specific product or service they shall send information to that  effect to
the market surveillance authority, or relevant competent author ities
responsible for checking the compliance of services of the Memb er
State where the specific product is placed on the market or the  specific
service is provided:
Provided that sub-regulation (1) shall not apply to
microenterprises.
PART VI – HARMONISED STANDARDS AND TECHNICAL 
SPECIFICATIONS OF PRODUCTS AND SERVICES
Presumption of 
conformity.15. (1) Products and services which are in conformity with
harmonised standards or parts the reof the references of which have
been published in the Official Journal of the European Union, s hall be
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presumed to be in conformity with the accessibility requirement s of
these regulations in so far as those standards or parts thereof  c o v e r
those requirements.
(2) Products and services which are in conformity with the
technical specifications or parts thereof shall be presumed to be in
conformity with the accessibility  requirements of these regulat ions in so
far as those technical specifica tions or parts thereof cover those
requirements.
PART VII - CONFORMITY OF PRODUCTS AND CE MARKING
EU declaration 
of conformity of products.16. (1) The EU declaration of conf ormity shall state that the
fulfilment of the applicable accessibility requirements has bee n
demonstrated. Where as an exception, regulation 14 has been used, the
EU declaration of conformity shall state which accessibility
requirements are subject to that exception.
(2) The EU declaration of conformity shall have the model
structure set out in Annex III to Decision No 768/2008/EC of th e
European Parliament and of th e Council of 9 July 2008 on a comm on
framework for the marketing of products, and repealing Council
Decision 93/465/EEC. It shall contain the elements specified in Annex
IV to these regulations and shall be continuously updated. Therequirements concerning the technical documentation shall avoidimposing any undue burden on microe nterprises and SMEs. It shal l be
translated into the language or la nguages required by the Membe r
State in which the product is placed or made available on the m arket.
(3) Where a product is subject to more than one legislative
instrument requiring an EU declaration of conformity, a single EU
declaration of conformity shall be drawn up in respect of all s uch
legislative instruments. That declaration shall contain the
identification of the acts concerned including the publicationreferences.
(4) By drawing up the EU declaration of conformity, the
manufacturer shall assume responsibility for the compliance of the
product with the requirements of these regulations.
General 
principles of the 
CE marking of products.17. The CE marking shall be subject to the general principles
set out in Article 30 of Regulation (EC) No 765/2008 of the Eur opean
Parliament and of the Council of 9 July 2008 setting out the
requirements for accreditation and repealing Regulation (EEC) N o
339/93.
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Rules and 
conditions for 
affixing the CE marking.18. (1) The CE marking shall be a ffixed visibly, legibly and
indelibly to the product or to its data plate. Where that is no t possible,
or not warranted, on account of the nature of the product, it s hall be
affixed to the packaging and to the accompanying documents.
(2) The CE marking shall be affixed before the product is
placed on the market.
S.L. 427.73.(3) In respect of this regulatio n, the relevant provisions of
Regulation (EC) No 765/2008 and of the Market Surveillance and CE
Marking Regulations shall be observed and adhered to, to ensure  the
correct application of the regime governing the CE marking, and  that
appropriate action is taken in the event of improper use of tha t
marking.
PART VIII – MARKET SURVEI LLANCE OF PRODUCTS AND 
UNION SAFEGUARD PROCEDURE
Market surveillance of 
products.19. (1) Article 15(3), articles 16 to 19, article 21, articles 23
to 28 and article 29(2) and (3) of Regulation (EC) No 765/2008 shall
apply to products.
(2) When carrying out market surveillance of products, the
market surveillance authority shall, when the economic operator  h as
relied on regulation 14 of these regulations:
(a) check that the assessment referred to in regulation 14
has been conducted by the economic operator;
(b) review that assessment and its results, including the
correct use of the criteria s et out in Annex VI to these
regulations; and
(c) check compliance with t he applicable accessibility
requirements.
(3) Information held by the ma rket surveillance authority
concerning the compliance of ec onomic operators with the applic able
accessibility requirements of these regulations and the assessm ent
provided for in regulation 14, shall be made available to consu mers
upon request by said market surv eillance authority, and in an
accessible format, except where that information cannot be prov ided
for reasons of confidentiality as provided for in article 19(5)  o f
Regulation (EC) No 765/2008.
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Procedure at 
national level 
for dealing with products not 
complying with 
the applicable accessibility 
requirements.20. (1) Where the market surveillance authority has
sufficient reason to believe t hat a product covered by these re gulations
does not comply with the applicable accessibility requirements:  
(a) it shall carry out an evaluation in relation to the
product concerned covering all requirements laid down in these
regulations. The relevant economic operators shall fully
cooperate with the market surveillance authority for that
purpose;
(b) where, in the course of the evaluation referred to in
paragraph (a), the market survei llance authority finds that the
product does not comply with the  requirements laid down in
these regulations, it shall without delay require the relevant
economic operator to take all appropriate corre ctive action to
bring the product into compliance with those requirements
within a reasonable period, commensurate with the nature of the
non-compliance, as it may prescribe;
(c) the market surveillance authority shall require the
relevant economic operator to withdraw the product from themarket, within an additional reasonable period, only if the
relevant economic operator has fa iled to take adequate corrective
action within the period ref erred to in paragraph (b):
Provided that article 21 of Regulation (EC) No 765/
2008 shall apply to the measure s referred to in paragraphs (b)
and (c).
(2) Where the market surveillance authority considers that
non-compliance is not restricted to its national territory, it shall inform
the Commission and the other Memb er States of the results of th e
evaluation and of the actions which it would have required the
economic operator to take.
(3) The economic operator shall ensure that all appropriate
corrective action is taken in respect of all the products concerned thatit has made available on the mar ket throughout the whole Union.
(4) Where the relevant economic operator does not take
adequate corrective action within  the period referred to in par agraph
(c) of sub-regulation (1), the market surveillance authority sh all take
all appropriate provisional measures to pr ohibit or restrict th e products
being made available on its national market or to withdraw the product
from the market. The market surv eillance authority shall inform  t h e
Commission and the other Member States, without delay, of thosemeasures.
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(5) The information communicated to the Commission and to
the other Member States referred to in sub-regulation (4) shall  include
all available details, in partic u l a r  t h e  d a t a  n e c e s s a r y  f o r  t h e
identification of the non-complia nt product, the origin of the product,
the nature of the non-compliance alleged and the accessibility
requirements with which the product does not comply, the nature  and
duration of the national measures taken and the arguments put f orward
by the relevant economic operator. In particular, the marketsurveillance authority shall i ndicate whether the non-complianc e is
due to either:
(a) the failure of the produc t to meet the applicable
accessibility requirements; or
(b) the shortcomings in the harmonised standards or in
the technical specifications r eferred to in regulation 15
conferring a presumption of conformity.
(6) Should the procedure initia ted under this regulation have
been initiated by the competent national authorities of another  Member
State, the market surveillance authority shall without delay in form the
Commission and the other Member States of any measures adoptedand of any additional information at its disposal relating to t he non-
compliance of the product concerned, and, in the event of
disagreement with the notified national measure, of its objecti ons.
(7) Where, within three (3)  months of receipt of the
information referred to in sub-regulation (4), no objection has  been
raised by either a Member State or the Commission in respect of  a
provisional measure taken by the market surveillance authority,  t h a t
measure shall be deemed justified.
(8) The market surveillance authority shall ensure that
appropriate restrictive measures, such as withdrawal of the pro duct
from the market, are taken in respect of the pr oduct concerned without
delay.
Union safeguard 
procedure.21. Where, on completion of the procedure set out in regulation
20(3) and (4), objections are rai sed against a measure taken by  a
Member State and, having reasonable evidence to suggest that a
national measure is contrary to Union law, the Commission enters into
consultation with the Member St ates and the relevant economic
operator, to evaluate the nationa l measure, and decides whether  said
national measure is justified o r not, after the Commission woul d have
communicated its decision to all Member States and to the relev ant
economic operator:
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(i) where the national measur e is considered justified,
the market surveillance authority shall take the measures
necessary to ensure that the non-compliant product is withdrawnfrom the market, and shall inform the Commission accordingly; 
(ii) where the national measure is considered unjustified,
the market surveillance authority shall withdraw  the measure;
(iii) where the national measure is considered justified
and the non-compliance of the  product is attributed to
shortcomings in the harmonised standards referred to in
paragraph (b) of regulation 20( 5), the Commission shall apply
the procedure provided for in article 11 of Regulation (EU) No
1025/2012 of the European Parliament and of the Council of 25
October 2012 on European standardisation, amending Council
Directives 89/686/EEC and 93/15/EEC and Directives 94/9/EC,94/25/EC, 95/16/EC, 97/23/ EC, 98/34/EC, 2004/22/EC, 2007/
23/EC, 2009/23/EC and 2009/ 105/EC of the European
Parliament and of the Council and repealing Council Decision87/95/EEC and Decision No 1673/2006/EC of the European
Parliament and of the Council;
(iv) where the national measur e is considered justified and
the non-compliance of the product is attributed to shortcomings  in
the technical specifications referred to in paragraph (b) of
regulation 20(5), the Commission shall, without delay, adoptimplementing acts amending or  repealing the technical
specification concerned. Thos e implementing acts shall be
adopted in accordance with the e xamination procedure referred t o
in Article 27(2) of the Directive.
Formal non-
compliance.22. (1) Without prejudice to regulation 20, where the market
surveillance authority makes one  of the following findings, it shall
require the relevant economic operator to put an end to the non -
compliance concerned:
(a) the CE marking has been affixed in violation of
article 30 of Regulation (EC) No 765/2008 or of regulation 18 o f
these regulations;
(b) the CE marking has not been affixed;
(c) the EU declaration of conformity has not been drawn
up;
(d) the EU declaration of conformity has not been drawn
up correctly;
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(e) the technical documentation is either not available or
not complete;
(f) the information referred to in regulation 7(6) or
regulation 9(4) is absent, false or incomplete;
(g) any other administrative requirement provided for in
regulation 7 or regulation 9 is not fulfilled.
(2) Where the non-compliance referred to in sub-regulation (1)
persists, the market surveillance authority shall take all appr opriate
measures to restrict or prohibi t the product being made availab le on
the market or to ensure that it is withdrawn from the market.
PART IX - COMPLIANCE OF SERVICES
Compliance of 
services.23. (1) The market surveillance authority shall establish,
implement and periodically update adequate procedures in order to:
(a) check the compliance of services with the
requirements of these regulations, including the assessment
referred to in regulation 14 to which regulation 19(2) shall ap ply
mutatis mutandis ;
(b) follow up complaints or re ports on issues relating to
non-compliance of services with the accessibility requirements
of these regulations;
(c) verify that the economic operator has taken the
necessary corrective action.
(2) The market surveillance autho rity shall also ensure that the
public is informed of the existence, responsibilities, identity , work and
decisions of the market surveillance authority as the authorityresponsible for the implementati on of the procedures referred t o in
sub-regulation (1) with respect to the compliance of services. Such
information shall be made available in accessible formats upon
request.
PART X - ACCESSIBILITY R EQUIREMENTS IN OTHER 
LEGISLATION
Accessibility 
under other legislation.
S.L. 601.03.
S.L. 601.05.
S.L. 601.08.
S.L. 601.09.24. (1) As regards the products and services referred to in
regulation 3 of these regulations, the accessibility requiremen ts set out
in Annex I to these regulations shall constitute mandatory acce ssibility
requirements within the meaning of the Public Procurement
Regulations, the Public Procurement of Entities operating in th e Water,
Energy, Transport and Postal Services Sectors Regulations, the
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Emergency Procurement Regulations and the Concession Contract
Regulations.
(2) Any product or service, the features, elements or functions of
which comply with the accessibil ity requirements set out in Ann ex I to
these regulations in accordance w ith Section VI thereof shall b e
presumed to fulfil the relevant obligations set out in legislat ion other
than these regulations, as regar ds accessibility, for those fea tures,
elements or functions, unless otherwise provided in those other  acts.
Harmonised 
standards and technical 
specifications 
for other legislation.25. Conformity with harmonised standards and technical
specifications or parts thereof which are adopted in accordance  with
regulation 15, shall create a pr esumption of compliance with
regulation 24 in so far as those standards and technical specifications
or parts thereof meet the acce ssibility requirements of these
regulations.
PART XI – ENFORCEMENT AND PENALTIES
Enforcement.
Cap. 413.26. (1) The market surveillance authority shall undertake
efforts in terms of article 32A of the Equal Opportunities (Per sons with
Disability) Act to ensure adequate and effective compliance wit h these
regulations.
(2) Consumers, as well as public  bodies or private associations ,
organisations or other legal enti ties which have a legitimate i nterest,
and are acting on behalf of said consumers, may take or support
appropriate action to ensure that the rights of the consumers i n terms
of these regulations a re complied with, in terms of article 3 o f the Act,
and through any other means of redress available in terms ofapplicable legislation from time to time.
S.L. 601.03.
S.L. 601.05.
S.L. 601.08.
S.L. 601.09.(3) This regulation shall not apply in respect of procurement
procedures which are subject to the Public Procurement Regulati ons, the
Public Procurement of Entities operating in the Water, Energy,
Transport and Postal Services Se ctors Regulations, the Emergenc y
Procurement Regulations or the Concession Contract Regulations,  in
which respect other applicable legislation as in force from tim e to time
shall apply.
Penalties.
Cap. 413.27. (1)  Penalties applicable to infringements of provisions of
these regulations, to be enforced  by the market surveillance au thority,
and taking into account the extent of the non-compliance, inclu ding its
seriousness, and the number of units of non-complying products or
services concerned, as well as t he number of persons affected, shall be
prescribed, and necessary measures to ensure their implementati on shall
be undertaken by said market surveillance authority, in terms o f article
32 of the Equal Opportunities (Persons with Disability) Act.
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Cap. 413.(2) The penalties referred to in sub-regulation (1) shall also b e
accompanied by effective remedial  action in case of non-complia nce of
the economic operator, prescribed in terms of the Equal Opportu nities
(Persons with Disability) Act.
S.L. 601.03.
S.L. 601.05.
S.L. 601.08.
S.L. 601.09. (3) This regulation sh all not apply in res pect of procurement
procedures which are subject to the Public Procurement Regulati ons, the
Public Procurement of Entities  operating in the Water, Energy,
Transport and Postal Services Sectors Regulations, the Emergency
Procurement Regulations or the C oncession Contract Regulations,  i n
which respect other applicable legislation as in force from tim e to time
shall apply.
ANNEX I
ACCESSIBILITY REQUIREME NTS FOR PRODUCTS AND 
SERVICES
Section I
General accessibility requireme nts related to all products covered 
by these regulations in accordance with regulation 3(1)
Products must be designed and produced in such a way as to
maximise their foreseeable use by persons with disabilities and  shall
be accompanied where possible in or on the product by accessibl e
information on their functioning and on their accessibility features.
1. Requirements on the provision of information
(a) the information on the us e of the product provided on
the product itself (labelling, i nstructions and warning) shall be:
(i) made available via more than one sensory
channel;
(ii) presented in a n understandable way;
(iii) presented to users i n ways they can perceive;
(iv) presented in fonts of adequate size and suitable
shape, taking into account foreseeable conditions of use, andusing sufficient contrast, as well as adjustable spacingbetween letters, lines and paragraphs;
(b) the instructions for use of a product, where not
provided on the product itself but  made available through the u se
of the product or through other means such as a website,
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including the accessibility functions of the product, how to
activate them and their interoperability with assistive solutio ns
shall be publicly available when the product is placed on the
market and shall:
(i) be made available via more than one sensory
channel;
(ii) be presented in an understandable way;
(iii) be presented to users  in ways they can perceive;
(iv) be presented in fonts of adequate size and
suitable shape, taking into account foreseeab le conditions of
use and using sufficient cont rast, as well as adjustable
spacing between letters, lines and paragraphs;
(v) with regard to content, be made available in text
formats that can be used for generating alternative assistive
formats to be presented in di fferent ways and via more than
one sensory channel;
(vi) be accompanied by an alt ernative presentation of
any non-textual content;
(vii)  include a description of the user interface of the
product (handling, control a nd feedback, input and output)
which is provided in accordance with point 2; the description
shall indicate for each of the points in point 2 whether theproduct provides those features;
(viii)  include a description of the functionality of the
product which is provided by functions aiming to address theneeds of persons with disabilities in accordance with point 2;
the description shall indicate fo r each of the poi nts in point 2
whether the product provides those features;
(ix) include a description of the software and
hardware interfacing of the p roduct with assistive devices;
the description shall include a list of those assistive deviceswhich have been tested together with the product.
2. User interface and functionality design:
The product, including its user interface, shall contain featur es,
elements and functions, that allow  persons with disabilities to  access,
perceive, operate, understand and control the product by ensuri ng that:
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(a) when the product provides for communication,
including interpersonal communication, operation, information,
control and orientation, it shall do so via more than one senso ry
channel; this shall include pr oviding alternatives to vision,
auditory, speech and tactile elements;
(b) when the product uses speech it shall provide
alternatives to speech and vocal input for communication,
operation control and orientation;
(c) when the product uses vis ual elements it shall provide
for flexible magnification, brightness and contrast for
communication, information and operation, as well as ensureinteroperability with programmes and assistive devices to navig ate
the interface;
(d) when the product uses colour to convey information,
indicate an action, require a res ponse or identify elements, it  shall
provide an alternative to colour;
(e) when the product uses audible signals to convey
information, indicate an action, require a response or identify
elements, it shall provide an alternative to audible signals;
(f) when the product uses visual elements it shall provide
for flexible ways of improving vision clarity;
(g) when the product uses audio it shall provide for user
control of volume and speed, and enhanced audio features
including the reduction of int erfering audio signals from
surrounding products and audio clarity;
(h) when the product requires manual operation and
control, it shall provide for sequential control and alternativ es to
fine motor control, avoiding the need for simultaneous controls  for
manipulation, and shall use ta ctile discernible parts;
(i) the product shall avoid modes of operation requiring
extensive reach and great strength;
(j) the product shall avoid triggering photosensitive
seizures;
(k) the product shall protect the user’s privacy when he
uses the accessibility features;
(l) the product shall provide a n alternative to biometrics
identification and control;
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(m) the product shall ensure the consistency of the
functionality and shall provide enough, and flexible amounts of,
time for interaction;
(n) the product shall provide software and hardware for
interfacing with the ass istive technologies;
(o) the product shall comply with the following sector-
specific requirements:
(i)  self-service terminals:
— shall provide for te xt-to-speech technology;
— shall allow for the use of personal headsets;
— where a timed response is required, shall alert
the user via more than one sensory channel;
— shall give the possibility to extend the time
given;
— shall have an adequate  contrast and tactilely
discernible keys and controls when keys and controls
are available;
— shall not require an ac cessibility feature to be
activated in order to enable a user who needs thefeature to turn it on;
— when the product uses audio or audible
signals, it shall be compati ble with assistive devices
and technologies available at Union level, includinghearing technologies such as hearing aids, telecoils,
cochlear implants and assistive listening devices;
(ii) e-readers shall pr ovide for text-to-speech
technology;
(iii) consumer terminal equipment with interactive
computing capability, used for  the provision of electronic
communications services:
— shall, when such products have text capability
in addition to voice, provide for the handling of real
time text and support high fidelity audio;
— shall, when they have video capabilities in
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addition to or in combination with text and voice,
provide for the handling of total conversation
including synchronised voice, real time text, and video
with a resolution enabling sign language
communication;
— shall ensure effective wireless coupling to
hearing technologies;
— shall avoid interferences with assistive
devices;
(iv) consumer terminal e quipment with interactive
computing capability, used for accessing audio visual media
services shall make available to persons with disabilities the
accessibility components provid ed by the audiovisual media
service provider, for user ac cess, selection, control, and
personalisation and for transmission to assistive devices.
3. Support services:
Where available, support servic es (help desks, call centres,
technical support, relay services and training services) shall provide
information on the accessibility of the product and its compati bility
with assistive technologies, in a ccessible modes of communication.
Section II
Accessibility requirements rela ted to products in regulation 3( 1), 
except for the self-service term inals referred to in regulation  3(1)(b)
In addition to the requirements of Section I, the packaging and
instructions of products covered by this Section shall be made
accessible, in order to maximise their foreseeable use by perso ns with
disabilities. This means that:
(a) the packaging of the produc t, including the information
provided in it (e.g. about opening, closing, use, disposal),including, when provided, information about the accessibility
characteristics of the product,  shall be made accessible; and, when
feasible, that accessible information shall be provided on the
package;
(b) the instructions for the installation and maintenance,
storage and disposal of the product not provided on the productitself but made available through other means, such as a websit e,
shall be publicly available when the product is placed on the
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market and shall comply with the following requirements:
(i) be available via more than one sensory channel;
(ii) be presented in an understandable way;(iii) be presented to users i n ways they can perceive;
(iv) be presented in fonts of adequate size and
suitable shape, taking into account foreseeab le conditions of
use, and using sufficient contrast, as well as adjustable
spacing between letters, lines and paragraphs;
(v) content of instructions  shall be made available in
text formats that can be used  for generating alternative
assistive formats to be presented in different ways and viamore than one sensory channel; and
(vi) instructions containing any non-textual content
shall be accompanied by an alternative presentation of thatcontent.
Section III
General accessibility requirement s related to all services cove red by 
these regulations in accordance with regulation 3(2)
The provision of services in ord er to maximise their foreseeable
use by persons with disabilities, shall be achieved by:
(a) ensuring the accessibility of the products used in the
provision of the service, in acc ordance with Section I of this
Annex and, where applicable, Section II thereof;
(b) providing information about the functioning of the
service, and where products are used in the provision of theservice, its link to these products as well as information about theiraccessibility characteristics a nd interoperability with assisti ve
devices and facilities:
(i)  making the information available via more than
one sensory channel;
(ii) presenting the information in an understandable
way;
(iii)  presenting the information to users in ways
they can perceive;
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(iv) making the information content available in text
formats that can be used to ge nerate alternative assistive
formats to be presented in different ways by the users and via
more than one sensory channel;
(v) presenting in fonts of a dequate size and suitable
shape, taking into account for eseeable conditions of use and
using sufficient contrast, as well as adjustable spacing
between letters, lines and paragraphs;
(vi) supplementing any non-textual content with an
alternative presentation of that content; and
(vii) providing electronic information needed in the
provision of the service in a consistent and adequate way bymaking it perceivable, opera ble, understandable and robust;
(c) making websites, including the related online
applications, and mobile device- based services, including mobil e
applications, accessible in a c onsistent and adequate way by
making them perceivable, opera ble, understandable and robust;
(d) where available, support services (help desks, call
centres, technical support, relay services and training service s)
providing information on the accessibility of the service and i ts
compatibility with assistive te chnologies, in accessible modes of
communication.
Section IV
Additional accessibility requireme nts related to specific servi ces
The provision of services in orde r to maximise their foreseeabl e
use by persons with disabilities, shall be achieved by includin g
functions, practices, policies an d procedures and alterations i n the
operation of the service targeted to address the needs of perso ns with
disabilities and ensure interoperability with assistive technologies:
S.L. 399.47.(a) Electronic communicat ions services, including
emergency communications ref erred to in the Emergency
Communications, the Single Eur opean Emergency Call Service
("112" Number) and the European Harmonised Services of Social
Value ("116" Numbering Range) Regulations:
(i) providing real time text in addition to voice
communication;
(ii) providing total conversation where video is
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provided in addition to v oice communication;
(iii)  ensuring that emergency communications using
voice, text (including real time text) is synchronised and
where video is provided is also synchronised as a total
conversation and is transmitted by the electronic
communications service provide rs to the most appropriate
PSAP.
(b)  Services providing access to audiovisual media
services:
(i) providing electronic programme guides (EPGs)
which are perceivable, opera ble, understandable and robust
and provide information a bout the availability of
accessibility;
(ii) ensuring that the accessibility components
(access services) of the audiovi sual media services such as
subtitles for the deaf and hard o f hearing, audio descriptions,
spoken subtitles and sign langua ge interpretation are fully
transmitted with adequate quali ty for accurate display, and
synchronised with sound and video, while allowing for user
control of their display and use.
(c) Air, bus, rail and waterborne passenger transport
services except for urban and suburban transport services and
regional transport services:
(i) ensuring the provision of information on the
accessibility of vehicles, th e surrounding infrastructure and
the built environment and on assistance for persons withdisabilities;
(ii) ensuring the provision of information about
smart ticketing (electronic reservation, booking of tickets,
etc.), real-time travel information (timetables, information
about traffic disruptions, connecting services, onwards travel
with other transport modes, e tc.), and additional service
information (e.g. staffing of stations, lifts that are out of
order or services that are  temporarily unavailable).
(d) Urban and suburban transport services and regional
transport services: ensuring th e accessibility of self-service
terminals used in the provision of the service in accordance wi th
Section I of this Annex.
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(e) Consumer banking services:
(i) providing identification methods, electronic
signatures, security, and payment services which are
perceivable, operable, understandable and robust;
(ii) ensuring that the information is understandable,
without exceeding a level of com plexity superior to level B2
(upper intermediate) of the Council of Europe’s Common
European Framework of Reference for Languages.
(f) E-books:
(i) ensuring that, when an e-book contains audio in
addition to text, it then provi des synchronised text and audio;
(ii) ensuring that e-book di gital files do not prevent
assistive technology from operating properly;
(iii) ensuring access to the content, the navigation of
the file content and layout including dynamic layout, the
provision of the structure, flexibility and choice in the
presentation of the content;
(iv) allowing alternative re nditions of the content and
its interoperability w ith a variety of assi stive technologies, in
such a way that it is perceivable, understandable, operableand robust;
(v) making them discoverable by providing
information through metadata  about their accessibility
features;
(vi) ensuring that digital rights management
measures do not block accessibility features.
(g) E-Commerce services:
(i) providing the information concerning
accessibility of the products and services being sold when
this information is provided by the responsible economic
operator;
(ii) ensuring the accessibil ity of the functionality for
identification, security and payment when delivered as partof a service instead of a product by making it perceivable,
operable, understandable and robust;
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(iii) providing identification methods, electronic
signatures, and payment services which are perceivable,
operable, understandable and robust.
Section V
Specific accessibility requireme nts related to the answering of  
emergency communications to the  single European emergency 
number "112" by the mos t appropriate PSAP
In order to maximise their foreseeable use by persons with
disabilities, the answ ering of emergency communications to the single
European emergency number "112" by the most appropriate PSAP,
shall be achieved by including functions, practices, policies and
procedures and alterations targeted to address the needs of per sons
with disabilities.
Emergency communications to th e single European emergency
number "112" shall be appropriately answered, in the manner bes t
suited to the national organisation of emergency systems, by th e most
appropriate PSAP using the same  communication means as received ,
namely by using synchronised voice and text (including real tim e text),
or, where video is provided, voi ce, text (including real time text) and
video synchronised as total conversation.
Section VI
Accessibility requirements for fe atures, elements or functions of 
products and services in accordance with regulation 24(2)
The presumption to fulfil the re levant obligations set out in o ther
legislation concerning features, elements or functions of produ cts and
services requires the following:
1. Products:
(a) the accessibility of the information concerning
the functioning and accessibility features related to productscomplies with the corresponding elements set out in point 1
of Section I of this Annex, namely information on the use of
the product provided on the product itself and the
instructions for use of a product, not provided in the productitself but made available through the use of the product or
other means such as a website;
(b) the accessibility of features, elements and
functions of the user interface and the functionality design of
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products complies with the  corresponding accessibility
requirements of such user inter face or functionality design
set out in point 2 of Sec tion I of this Annex;
(c) the accessibility of the packaging, including the
information provided in it and in structions for the installation
and maintenance, storage and disposal of the product not
provided in the product itself but made available through
other means such as a website, except for self-service
terminals, complies with the  corresponding accessibility
requirements set out in Section II of this Annex.
2. Services: 
the accessibility of the features, elements and functions of
services complies with the corresponding accessibility requirem ents
for those features, elements and functions set out in the servi ces-
related Sections  of this Annex.
Section VII
Functional performance criteria
I n  o r d e r  t o  m a x i m i s e  t h e  f o r eseeable use by persons with
disabilities, when the accessibili ty requirements, set out in S ections I
to VI of this Annex, do not address one or more functions of th e design
and production of products or the provision of services, those
functions or means shall be accessible by complying with the re lated
functional performance criteria.
Those functional performance cr iteria may only be used as an
alternative to one or more speci fic technical requirements, whe n these
are referred to in the accessibility requirements, if and only if the
application of the relevant func tional performance criteria com plies
with the accessibility requirements and it determines that the design
and production of products and the provision of services result s in
equivalent or increased accessibility for the foreseeable use b y persons
with disabilities.
(a) Usage without vision
Where the product or service provides visual modes of operation ,
it shall provide at least one mode of operation that does not r equire
vision.
(b) Usage with limited vision
Where the product or service provides visual modes of operation ,
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it shall provide at least one m ode of operation that enables us ers to
operate the product with limited vision.
(c) Usage without perception of colour
Where the product or service pr ovides visual modes of operation ,
it shall provide at least one mode of operation that does not r equire
user perception of colour.
(d) Usage without hearing
Where the product or service provides auditory modes of
operation, it shall provide at least one mode of operation that  does not
require hearing.
(e) Usage with limited hearing
Where the product or service provides auditory modes of
operation, it shall provide at least one mode of operation with
enhanced audio features that enab les users with limited hearing  t o
operate the product.
(f)  Usage without vocal capability
Where the product or service requires vocal input from users, i t
shall provide at least one mode of operation that does not requ ire vocal
input. V ocal input includes any orally-generated sounds like sp eech,
whistles or clicks.
(g) Usage with limited m anipulation or strength
Where the product or service requires manual actions, it shall
provide at least one mode of operation that enables users to ma ke use
of the product through alternativ e actions not requiring fine motor
control and manipulation, hand st rength or operation of more th an one
control at the same time.
(h)  Usage with limited reach
The operational elements of products shall be within reach of a ll
users. Where the product or ser vice provides a manual mode of
operation, it shall provide at least one mode of operation that  i s
operable with limited rea ch and limited strength.
(i) Minimising the risk of tri ggering photosensitive seizures
Where the product provides visual modes of operation, it shall
avoid modes of operation that trigger photosensitive seizures.
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(j) Usage with limited cognition
The product or service shall provide at least one mode of
operation incorporating features that make it simpler and easie r to use.
(k) PrivacyWhere the product or service incorporates features that are
provided for accessibility, it shall provide at least one mode of
operation that maintains privacy w hen using those features that  a r e
provided for accessibility.
ANNEX II
INDICATIVE NON-BINDING  EXAMPLES OF POSSIBLE 
SOLUTIONS THAT CONTRIBUTE TO MEETING THE 
ACCESSIBILITY REQUIRE MENTS IN ANNEX I
SECTION I:
EXAMPLES RELATED TO GENERAL  ACCESSIBILITY REQUIRE-
MENTS FOR ALL PRODUCTS COVERED BY THESE REGULA-
TIONS IN ACCORDANCE WITH REGULATION 3(1)
REQUIREMENTS IN SECTION I 
OF ANNEX IEXAMPLES
1. The provision of information
(a)
(i) Providing visual and tactile
information or visual and auditory
information indicating the place
where to introduce a card in a self-
service terminal so that blindpersons and deaf persons can use
the terminal.
(ii) Using the same words in a
consistent manner , or in a clear and
logical structure, so that persons
with intellectual disabilities can
better understand it.
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(iii) Providing a tactile relief
format or sound in addition to a
text warning so that blind persons
can perceive it.
(iv) Allowing that text can be read
by persons who are visually
impaired.
(b)
(i) Providing electronic files
which can be read by a computer
using screen readers so that blind
persons can use the information.
(ii) Using the same words in a
consistent manner, or in a clear and
logical structure, so that personswith intellectual disabilities can
better understand them.
(iii) Providing subtitles when
video instructions are provided.
(iv) Allowing that the text can be
read by persons who are visuallyimpaired.
(v) Printing in Braille, so that a
blind person can use them.
(vi) Accompanying a diagram
with a text description identifyingthe main elements or describing
key actions.
(vii) No example provided.
(viii) No example provided.(ix) Including a socket and
software in automated teller
machines which will allow the
plugging of a headphone which
will receive the text on the screenin the form of sound.
2. User interface and functionality design
(a) Providing instructions in the
form of voice and text, or by
incorporating tactile signs in a
keypad, so that persons who are
blind or hard of hearing can
interact with the product.
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(b) Offering in a self-service
terminal in addition to the spoken
instructions, for example,
instructions in the form of text or
images so that deaf persons canalso perform the action required.
(c) Allowing users to enlarge a
text, to zoom in on a particular
pictogram or to increase the
contrast, so that persons who are
visually impaired can perceive the
information.
(d) In addition of giving a choice
to press the green or the red buttonfor selecting an option, providing
in writing on the buttons what the
options are, in order to allowperson who are colour blind to
make the choice.
(e) When a computer gives an
error signal, providing a written
text or an image indicating theerror, so as to allow deaf persons to
apprehend that an error is
occurring.
(f) Allowing for additional
contrast in foreground images sothat persons who have low vision
can see them.
(g) Allowing the user of a
telephone to select the volume of
the sound and reduce theinterference with hearing aids so
that persons who are hard of
hearing can use the telephone.
(h) Making touch screen buttons
bigger and well separated so thatpersons with tremor can press
them.
(i) Ensuring that buttons to be
pressed do not require much force
so that persons who have motorimpairments can use them.
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(j) Avoiding flickering images
so that persons who get seizures are
not at risk.
(k) Allowing the use of
headphones when spoken
information is provided by
automated teller machines.
(l) As an alternative to
fingerprint recognition, allowing
users who cannot us e their hands to
select a password for locking and
unlocking a phone.
(m) Ensuring that the software
reacts in a predictable way when a
particular action is performed and
providing enough time to enter apassword so that is easy to use for
persons with intellectual
disabilities.
(n) Offering a connection with a
refreshable Braille display so thatblind persons can use the
computer.
(o) Examples of sector-specific
requirements
(i) No example provided.
(ii) No example provided.(iii) First indent Providing that a mobile
phone should be able to handle real
time text conversations so that
persons who are hard of hearing
can exchange information in aninteractive way.
(iii) Fourth indent Allowing the simultaneous
use of video to display sign
language and text to write a
message, so that two deaf personscan communicate with each other
or with a hearing person.
(iv) Ensuring that subtitles are
transmitted through the set top box
for their use by deaf persons.
3. Support services: No example provided
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SECTION II:
EXAMPLES RELATED TO ACCE SSIBILITY REQUIREMENTS 
FOR PRODUCTS IN REGULATION 3(1), EXCEPT FOR THE SELF-
SERVICE TERMINALS REFERRED TO IN REGULATION 3(1)(b)
REQUIREMENTS IN SECTION 
II OF ANNEX IEXAMPLES
Packaging and instructions of products
(a) Indicating in the packaging
that the phone contains
accessibility features for personswith disabilities.
(b)
(i) Providing electronic files
which can be read by a computer
using screen readers so that blind
persons can use the information.
(ii) Using the same words in a
consistent manner , or in a clear and
logical structure, so that persons
with intellectual disabilities can
better understand it.
(iii) Providing tactile relief format
or sound when a text warning ispresent so that blind persons
receive the warning.
(iv) Providing that the text can be
read by persons who are visually
impaired.
(v) Printing in Braille, so that a
blind person can read it.
(vi) Supplementing a diagram
with a text description identifyingthe main elements or describing
key actions.
SECTION III:
EXAMPLES RELATED TO GEN ERAL ACCESSIBILITY 
REQUIREMENTS FOR ALL SERV ICES COVERED BY THESE 
REGULATIONS IN ACCORDAN CE WITH REGULATION 3(2)
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REQUIREMENTS IN SECTION 
III OF ANNEX IEXAMPLES
The provision of services
(a) No examples provided.
(b)(i) Providing electronic files
which can be read by a computer
using screen readers so that blind
persons can use the information.
(ii) Using the same words in a
consistent manner or in a clear andlogical structure so that persons
with intellectual disabilities can
better understand it.
(iii) Including subtitles when a
video with instructions is provided.
(iv) Providing that a blind person
can use a file by printing it in
Braille.
(v) Providing that the text can be
read by persons who are visually
impaired.
(vi) Supplementing a diagram
with a text description identifying
the main elements or describingkey actions.
(vii) When a service provider
offers a USB-key containing
information about the service,
providing that information isaccessible.
(c) Providing text description of
pictures, making all functionality
available from a keyboard, giving
users enough time to read, makingcontent appear and operate in a
predictable way, and providing
compatibility with assistivetechnologies, so that persons with
diverse disabilities can read and
interact with a website.
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(d) No example provided.
SECTION IV:
EXAMPLES RELATED TO ADDITIONAL ACCESSIBILITY 
REQUIREMENTS FOR SPECIFIC SERVICES
REQUIREMENTS IN SECTION 
IV OF ANNEX IEXAMPLES
Specific services
(a)(i) Providing that persons who
are hard of hearing could write and
receive text in an interactivemanner and in real time.
(ii) Providing that deaf persons
can use sign language to
communicate among themselves.
(iii) Providing that a person who
has speech and hearing
impairments and chooses to use acombination of text, voice and
video, knows that the
communication is transmittedthrough the network to an
emergency service.
(b)
(i) Providing that a blind person
can select programmes on the
television.
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(ii) Supporting the possibility to
select, personalise and display
"access services" such as subtitles
for deaf persons or persons who are
hard of hearing, a udio descriptions,
spoken subtitles and sign language
interpretation, by providing means
for effective wireless coupling tohearing technologies or by
providing user controls to activate
"access services" for audiovisual
media services at the same level of
prominence as the primary mediacontrols.
(c)
(i) No example provided.
(ii) No example provided.
(d) No example provided.
(e)(i) Making the identification
dialogues on a screen readable by
screen readers so that blind persons
can use them.
(ii) No example provided.
(f)
(i) Providing that a person with
dyslexia can read a nd hear the text
at the same time.
(ii) Enabling synchronized text
and audio output or by enabling a
refreshable Braille transcript.
(iii) Providing that a blind person
can access the index or change
chapters.
(iv) No example provided.
(v) Ensuring that information on
their accessibility features is
available in the electronic file sothat persons with disabilities can be
informed.
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ANNEX III
ACCESSIBILITY REQUIREMENT S FOR THE PURPOSE OF 
REGULATION 4(4) CONCERNING THE BUILT 
ENVIRONMENT WHERE THE SERVICES UNDER THE 
SCOPE OF THESE REGUL ATIONS ARE PROVIDED
In order to maximise the foreseeable use in an independent
manner by persons with disabilities of the built environment in  which a
service is provided and which is under the responsibility of the service
provider, as referred to in regulation 4(4), the accessibility of areas
intended for public access shall include the following aspects:
(a) use of related outdoor areas and facilities;
(b) approaches to buildings;(c) use of entrances;
(d) use of paths in horizontal circulations;
(e) use of paths in vertical circulation;(f) use of rooms by the public;(vi) Ensuring that there is no
blocking, for example that
technical protection measures,rights management information or
interoperability issues do not
prevent the text from being readaloud by the assistive devices, so
that blind users can read the book.
(g)
(i) Ensuring that available
information on the accessibility
features of a product is not deleted.
(ii) Making the payment service
user interface available by voice sothat blind persons can make online
purchases independently.
(iii) Making the identification
dialogues on a screen readable by
screen readers so that blind personscan use them.
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(g) use of equipment and f acilities used in the provision of
the service;
(h) use of toilets and sanitary facilities;
(i) use of exits, evacuation routes and concepts for
emergency planning;
(j) communication and orie ntation via more than one
sensory channel;
(k) use of facilities and buildings for their foreseeable
purpose;
(l) protection from hazards in the environment indoors
and outdoors.
ANNEX IV
CONFORMITY ASSESSMENT PROCEDURE – PRODUCTS
1. Internal production control
Internal production control is the conformity assessment
procedure whereby the manufacturer fulfils the obligations laid  down
in points 2, 3 and 4 of this Anne x, and ensures and declares on  its sole
responsibility that the products c oncerned satisfy the appropri ate
requirements of the se regulations.
2. Technical documentationThe manufacturer shall establish the technical documentation.
The technical documentation shal l make it possible to assess th e
conformity of the product to the  relevant accessibility require ments
referred to in regulation 4 and, in case the manufacturer relie d on the
exemption found in regulation 14, to demonstrate that relevant
accessibility requirements would introduce a funda mental alteration or
impose a disproportionate burden. The technical documentation s hall
specify only the applic able requirements and cover, as far as r elevant
for the assessment, the design, manufacture and operation of th e
product.
The technical documentation shal l, wherever app licable, contain
at least the following elements:
(a) a general descri ption of the product;
(b) a list of the harmonised standards and technical
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specifications the references of  which have been published in
theOfficial Journal of the European Union , applied in full or in
part, and descriptions of the solutions adopted to meet the relevant
accessibility requirements referr ed to in regulation 4 where th ose
harmonised standards or technical  specifications have not been
applied; 
In the event of partly applied harmonised standards or technica l
specifications, the te chnical documentation shall specify the p arts which
have been applied.
3. Manufacturing
The manufacturer shall take all measures necessary so that the
manufacturing process and its monitoring ensure compliance of the
products with the tec hnical documentation re ferred to in point 2 of this
Annex and with the accessibility requirements of these regulations
4. CE marking and EU declaration of conformity
4.1 The manufacturer shall affix the CE marking referred to in
these regulations to each indivi dual product that satisfies the  applicable
requirements of the se regulations.
4.2 The manufacturer shall draw up a written EU declaration of
conformity for a product model. T he EU declaration of conformit y
shall identify the product for which it has been drawn up.
A copy of the EU declaration of conformity shall be made
available to the relevan t authorities upon request.
5. Authorised representativeThe manufacturer’s obligations s et out in point 4 may be fulfil led
by its authorised representative, on its behalf and under its
responsibility, provided that they are specified in the mandate .
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ANNEX V
INFORMATION ON SERVICES MEETING ACCESSIBILITY 
REQUIREMENTS
S.L. 378.17. 1. The service provider shall include the information
assessing how the service meets the accessibility requirements referred
to in regulation 4 in the general terms and conditions, or equivalent
document. The information shall describe the applicable require ments
and cover, as far as relevant for the assessment the design and  t h e
operation of the service. In addition to the consumer informati on
requirements of the Consumer Ri ghts Regulations, the informatio n
shall at least, where applicable, contain the following element s:
(a) a general description of the service in accessible
formats;
(b) descriptions and explan a t i o n s  n e c e s s a r y  f o r  t h e
understanding of the operation of the service;
(c) a description of how the relevant accessibility
requirements set out in Anne x I are met by the service.
2. To comply with point 1 of this Annex the service provider
may apply in full or in part the  harmonised standards and techn ical
specifications, for which refere nces have been published in the Official
Journal of the European Union .
3. The service provider shall provide information
demonstrating that the service de livery process and its monitoring
ensure compliance of the service with point 1 of this Annex and  with the
applicable requirements  of these regulations.
ANNEX VI
CRITERIA FOR ASSESSMENT OF DISPROPORTIONATE 
BURDEN
Criteria to carry out and document the assessment:
1. Ratio of the net costs of compliance with accessibility
requirements to the overall cost s (operating and capital expend itures) of
manufacturing, distributing or i mporting the product or providi ng the
service for the economic operators.
Elements to use to assess the net costs of compliance with
accessibility requirements:
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(a) criteria related to one-off organisational costs to take
into account in the assessment:
(i) costs related to additional human resources with
accessibility expertise;
(ii) costs related to training human resources and
acquiring compete nces on accessibility;
(iii) costs of development of a new process for
including accessibility in the p roduct development or service
provision;
(iv) costs related to development of guidance
material on accessibility;
(v) one-off costs of understanding the legislation on
accessibility;
(b) criteria related to on-going production and
development costs to take in to account in the assessment:
(i) costs related to the design of the accessibility
features of the product or service;
(ii) costs incurred in the manufacturing processes;
(iii) costs related to testing the product or service for
accessibility;
(iv) costs related to est ablishing documentation.
2. The estimated costs and benefits for the economic
operators, including production processes and investments, in r elation
t o  t h e  e s t i m a t e d  b e n e f i t  f o r  p e r sons with disabilities, taking into
account the amount and frequency of use of the specific product  o r
service.
3. Ratio of the net costs of compliance with accessibility
requirements to the net turn over of the economic operator.
Elements to use to assess the net costs of compliance with
accessibility requirements:
(a) criteria related to one-off organisational costs to take
into account in the assessment:
(i) costs related to additional human resources with
VERŻJONI ELETTRONIKA
B 1249
accessibility expertise;
(ii) costs related to trai ning human resources and
acquiring competences  on accessibility;
(iii) costs of development of a new process for
including accessibility in the product developm ent or service
provision;
(iv) costs related to development of guidance
material on accessibility;
(v) one off costs of understanding the legislation on
accessibility;
(b) criteria related to on-going production and
development costs to take into account in the assessment:
(i) costs related to the design of the accessibility
features of the pr oduct or service;
(ii) costs incurred in the manufacturing processes;
(iii) costs related to testing the product or service for
accessibility;
(iv) costs related to e stablishing documentation.
VERŻJONI ELETTRONIKA
B 1146
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Ippubblikat mid-Dipartiment tal-Informazzjoni (doi.gov.mt) — Valletta — Published by the Department of Information (doi.gov.mt) — Valletta
Mitbugħ fl-Istamperija tal-Gvern fuq karta FSC — Printed at the Government Printing Press on FSC certified paper
Prezz /Price
€4.77
VERŻJONI ELETTRONIKA