OPINION OF ADVOCATE GENERAL

JÄÄSKINEN

delivered on 9 December 2010 ( )

Case C‑324/09

L’Oréal SA

Lancôme parfums et beauté & Cie

Laboratoire Garnier & Cie

L’Oréal (UK) Limited

v

eBay International AG

eBay Europe SARL

eBay (UK) Limited

(Reference for a preliminary ruling from the High Court of Justice of England and Wales, Chancery Division (United Kingdom))

(Information society – Search engine – Keyword advertising – Operator of electronic marketplace – Keywords corresponding to trade marks – Directive 89/104/EEC (‘Trade Mark directive’) – Articles 5 and 7 – Regulation (EC) No 40/94 (‘Community Trade mark regulation’) – Articles 9 and 13 – Liability of an operator of electronic marketplace for the information it hosts – Directive 2000/31/EC (‘Directive on electronic commerce’) – Article 14 – Member States’ duty to ensure that rightholders are in a position to apply for injunctions against intermediary providers of services used by third parties to infringe those rights – Directive 2004/48/EC (‘Directive on the enforcement of intellectual property rights’) – Article 11 – Freedom of expression – Freedom of Commerce – Directive 76/768 (‘Cosmetics directive’))

I – Introduction

1. The dispute in the main proceedings is between L’Oréal SA and its subsidiaries (‘L’Oréal’), on the one hand, and three subsidiaries of eBay Inc. (‘eBay’), together with certain natural persons, on the other. It relates to offers for sale of goods by these persons on eBay’s electronic marketplace. The offers for sale allegedly infringe L’Oréal’s intellectual property rights.

2. eBay, the defendant in the national proceedings, operates a popular and sophisticated electronic marketplace in the internet. It has built up a system which greatly facilitates the selling and buying over the internet by individuals, with a powerful search engine, a secure payment system and extensive geographical coverage. It has also designed compliance mechanisms to fight sales of counterfeit goods. To attract new customers to its web site, eBay has also bought keywords, such as well-known trade marks, from paid internet referencing services (such as Google’s AdWords). The use of a selected keyword in the search engine triggers the display of an advertisement and a sponsored link, which leads directly to eBay's electronic marketplace.

3. L’Oréal, the applicant in the national proceedings, is a global company with a very wide product range enjoying trade mark protection, including well-known marks with worldwide reputation. Its primary concern in this case is the trade of various counterfeit L’Oréal products on eBay’s electronic marketplace. For L’Oréal, the situation is aggravated by the fact that some of the products are not meant for sale in the European Economic Area (‘EEA’), but end up here through eBay sales. Some of the cosmetic products are sold without the original packaging. In L’Oréal’s view, by buying the keywords eBay attracts customers to its electronic marketplace to buy L’Oréal branded goods in infringement of its trade mark rights. To stop the individual sellers in an effective way, L’Oréal would like to obtain court orders against eBay so that its trade marks would be better protected.

4. For the Court, this preliminary reference touches on the topical legal question relating to the application of trade mark protection in the new environment of electronic commerce and information society services in the internet. The Court is called upon to draw the right balance between the protection of the legitimate interests of the trade mark proprietor, on the one hand, and those of businesses and private individuals using the new trading opportunities offered by internet and electronic commerce, on the other hand. Some of the questions can be answered on the basis of existing case-law whereas others require further interpretation of several European Union (EU) legislative acts.

5. The main challenge for the Court lies in the double-balancing act the Court is called to undertake. Not only is the Court requested by the national court to give an interpretation of the EU law provisions in this challenging setting, but it should at the same time ensure that the interpretation given of the instruments in question would remain applicable in settings with different parameters. The trade marks in question are well known and the products are luxury products but the applicable EU law provisions do apply to all trade marks and all kinds of goods. Electronic marketplace is global and it has many specific features. While the replies given should take into account the specificities of the case before the national court, they should, at the same time, be based on a global view on how this system should function in general. In my view, this case is more complicated than Google France and Google ( ) in many aspects.

6. In this case, the Court is called to give an interpretation among others concerning (i) the legal position under EU trade mark law pursuant to Directive 89/104 (‘Trade Mark Directive’) ( ) of an electronic marketplace operator who (a) purchases keywords identical to trade marks from a paid internet referencing service so that the search engine results will display a link that leads to marketplace operator's website, and (b) stores on its website on behalf of its clients offers for sale of counterfeit, unpackaged or non-EEA source branded products; (ii) the definition of the scope of the exemption of the information service providers’ liability, as contained in Article 14 of Directive 2000/31 (‘Directive on electronic commerce’); ( ) (iii) the definition of the scope of the right to obtain an injunction against an intermediary whose services are used by a third party referred to in Article 11 of Directive 2004/48 (‘Directive on the enforcement of intellectual property rights’) ( ) and (iv) concerning certain provisions of Directive 76/768 (‘the cosmetics directive’). ( )

II – Legal context

A – European Union law ( )





Directive 76/768

7. Article 6(1) of Directive 76/768 on cosmetic products requires the Member States to take all measures necessary to ensure that cosmetic products may be marketed only if the container and packaging bear the information specified in that provision in indelible, easily legible and visible lettering. That information includes, inter alia, (a) the name and the address or registered office of the manufacturer or the person responsible for marketing the cosmetic product who is established within the Community; (b) the nominal content at the time of packaging; (c) the date of minimum durability; (d) particular precautions to be observed in use; (e) the batch number of manufacture or the reference for identifying the goods; (f) the function of the product, unless it is clear from the presentation of the product; and (g) a list of ingredients.

Directive 89/104 ( )

8. Article 5 of Directive 89/104 on trade marks, entitled ‘Rights conferred by a trade mark’ is worded as follows:

‘1. The registered trade mark shall confer on the proprietor exclusive rights therein. The proprietor shall be entitled to prevent all third parties not having his consent from using in the course of trade:

(a) any sign which is identical with the trade mark in relation to goods or services which are identical with those for which the trade mark is registered;

…

3. The following, inter alia, may be prohibited under paragraphs l and 2:

…

(b) offering the goods, or putting them on the market or stocking them for these purposes under that sign, or offering or supplying services thereunder;

(c) importing or exporting the goods under the sign;

(d) using the sign on business papers and in advertising.

…’

9. Article 6(1) of Directive 89/104, entitled ‘Limitation of the effects of a trade mark’, read as follows:

‘1. The trade mark shall not entitle the proprietor to prohibit a third party from using, in the course of trade,

…

(b) indications concerning the kind, quality, intended purpose, value, geographical origin, the time of production of goods or of rendering of the service, or other characteristics of goods or services;

(c) the trade mark where it is necessary to indicate the intended purpose of a product or service, in particular as accessories or spare parts;

provided he uses them in accordance with honest practices in individual or commercial matters.’

10. Article 7 of Directive 89/104, entitled ‘Exhaustion of the rights conferred by a trade mark’ states:

‘1. The trade mark shall not entitle the proprietor to prohibit its use in relation to goods which have been put on the market in the [European Economic Area (EEA)] under that trade mark by the proprietor or with his consent.

2. Paragraph 1 shall not apply where there exist legitimate reasons for the proprietor to oppose further commercialisation of the goods, especially where the condition of the goods is changed or impaired after they have been put on the market.’

Directive 2000/31

11. Recital 9 in the preamble to Directive 2000/31 on electronic commerce is worded as follows:

‘The free movement of information society services can in many cases be a specific reflection in Community law of a more general principle, namely freedom of expression as enshrined in Article 10(1) of the Convention for the Protection of Human Rights and Fundamental Freedoms, which has been ratified by all the Member States; for this reason, directives covering the supply of information society services must ensure that this activity may be engaged in freely in the light of that article, subject only to the restrictions laid down in paragraph 2 of that article and in Article 46(1) of the Treaty; this directive is not intended to affect national fundamental rules and principles relating to freedom of expression.’

12. Recitals 42, 43 and 45 to 48 in the preamble to Directive 2000/31 state:

‘(42) The exemptions from liability established in this directive cover only cases where the activity of the information society service provider is limited to the technical process of operating and giving access to a communication network over which information made available by third parties is transmitted or temporarily stored, for the sole purpose of making the transmission more efficient; this activity is of a mere technical, automatic and passive nature, which implies that the information society service provider has neither knowledge of nor control over the information which is transmitted or stored.

(43) A service provider can benefit from the exemptions for “mere conduit” and for "caching" when he is in no way involved with the information transmitted; this requires among other things that he does not modify the information that he transmits; this requirement does not cover manipulations of a technical nature which take place in the course of the transmission as they do not alter the integrity of the information contained in the transmission.

…

(45) The limitations of the liability of intermediary service providers established in this directive do not affect the possibility of injunctions of different kinds; such injunctions can in particular consist of orders by courts or administrative authorities requiring the termination or prevention of any infringement, including the removal of illegal information or the disabling of access to it.

(46) In order to benefit from a limitation of liability, the provider of an information society service, consisting of the storage of information, upon obtaining actual knowledge or awareness of illegal activities has to act expeditiously to remove or to disable access to the information concerned; the removal or disabling of access has to be undertaken in the observance of the principle of freedom of expression and of procedures established for this purpose at national level; this Directive does not affect Member States’ possibility of establishing specific requirements which must be fulfilled expeditiously prior to the removal or disabling of information.

(47) Member States are prevented from imposing a monitoring obligation on service providers only with respect to obligations of a general nature; this does not concern monitoring obligations in a specific case and, in particular, does not affect orders by national authorities in accordance with national legislation.

(48) This directive does not affect the possibility for Member States of requiring service providers, who host information provided by recipients of their service, to apply duties of care, which can reasonably be expected from them and which are specified by national law, in order to detect and prevent certain types of illegal activities.’

13. Article 2(a) of Directive 2000/31 defines ‘information society services’ by reference to Article 1(2) of Directive 98/34/EC of the European Parliament and of the Council of 22 June 1998 laying down a procedure for the provision of information in the field of technical standards and regulations ( ) as ‘any service normally provided for remuneration, at a distance, by electronic means and at the individual request of a recipient of services’.

14. Chapter II of Directive 2000/31 includes a section 4, entitled ‘Liability of intermediary service providers’, which contains Articles 12 to 15. ( )

15. Article 14 of Directive 2000/31, entitled ‘Hosting’, provides:

‘1. Where an information society service is provided that consists of the storage of information provided by a recipient of the service, Member States shall ensure that the service provider is not liable for the information stored at the request of a recipient of the service, on condition that:

(a) the provider does not have actual knowledge of illegal activity or information and, as regards claims for damages, is not aware of facts or circumstances from which the illegal activity or information is apparent; or

(b) the provider, upon obtaining such knowledge or awareness, acts expeditiously to remove or to disable access to the information.

2. Paragraph 1 shall not apply when the recipient of the service is acting under the authority or the control of the provider.

3. This Article shall not affect the possibility for a court or administrative authority, in accordance with Member States’ legal systems, of requiring the service provider to terminate or prevent an infringement, nor does it affect the possibility for Member States of establishing procedures governing the removal or disabling of access to information.’

16. Article 15 of Directive 2000/31, entitled ‘No general obligation to monitor’, provides:

‘1. Member States shall not impose a general obligation on providers, when providing the services covered by Articles 12, 13 and 14, to monitor the information which they transmit or store, nor a general obligation actively to seek facts or circumstances indicating illegal activity.

2. Member States may establish obligations for information society service providers promptly to inform the competent public authorities of alleged illegal activities undertaken or information provided by recipients of their service or obligations to communicate to the competent authorities, at their request, information enabling the identification of recipients of their service with whom they have storage agreements.’

Directive 2004/48

17. Recital 23 in the preamble to Directive 2004/48 on enforcement of intellectual property rights states:

‘Without prejudice to any other measures, procedures and remedies available, rightholders should have the possibility of applying for an injunction against an intermediary whose services are being used by a third party to infringe the rightholder’s industrial property right. The conditions and procedures relating to such injunctions should be left to the national law of the Member States. As far as infringements of copyright and related rights are concerned, a comprehensive level of harmonisation is already provided for in Directive 2001/29/EC [of the European Parliament and of the Council of 22 May 2001 on the harmonisation of certain aspects of copyright and related rights in the information society (OJ 2001 L 167, p. 10)]. Article 8(3) of Directive 2001/29/EC should therefore not be affected by this Directive.’

18. Article 3 of Directive 2004/48, entitled ‘General obligation’, reads as follows:

‘1. Member States shall provide for the measures, procedures and remedies necessary to ensure the enforcement of the intellectual property rights covered by this Directive. Those measures, procedures and remedies shall be fair and equitable and shall not be unnecessarily complicated or costly, or entail unreasonable time-limits or unwarranted delays.

2. Those measures, procedures and remedies shall also be effective, proportionate and dissuasive and shall be applied in such a manner as to avoid the creation of barriers to legitimate trade and to provide for safeguards against their abuse.’

19. Chapter II of Directive 2004/48, entitled ‘Measures, procedures and remedies’, contains a section 4, entitled ‘Provisional and precautionary measures’, which consists of Article 9, entitled with the same wording. Furthermore, the same Chapter also contains a section 5, entitled ‘Measures resulting from a decision on the merits of the case’, which comprises Articles 10, 11 and 12, entitled respectively ‘Corrective measures’, ‘Injunctions’ and ‘Alternative measures’.

20. Article 11 of Directive 2004/48 states:

‘Member States shall ensure that, where a judicial decision is taken finding an infringement of an intellectual property right, the judicial authorities may issue against the infringer an injunction aimed at prohibiting the continuation of the infringement. Where provided for by national law, non-compliance with an injunction shall, where appropriate, be subject to a recurring penalty payment, with a view to ensuring compliance. Member States shall also ensure that rightholders are in a position to apply for an injunction against intermediaries whose services are used by a third party to infringe an intellectual property right, without prejudice to Article 8(3) of Directive 2001/29/EC.’ ( )

III – The dispute in the main proceedings and the questions referred for a preliminary ruling

L’Oréal

21. L’Oréal is a manufacturer and supplier of perfumes, cosmetics and hair care products. In the United Kingdom it is the proprietor of a number of national trade marks. It is also the proprietor of Community trade marks. One of those Community trade marks is a device mark that includes the words ‘Amor Amor’. The other trade marks in issue in the main proceedings are either word marks or barely stylised word marks. It is common ground that each of the trade marks at issue is very well known in the United Kingdom. ( )

22. L’Oréal operates a closed selective distribution network. Distribution is thus controlled by means of distribution contracts which restrain authorised distributors from supplying products to non-authorised distributors.

eBay

23. eBay operates an electronic marketplace on which are displayed listings of goods offered for sale by persons who have created a seller’s account at eBay. Buyers bid on the products listed by these persons. According to the information summarised in the order for reference, there are on average 16 million listings on the www.ebay.co.uk site.

24. Sellers and purchasers must register themselves as users by creating a User ID ( ) and accept eBay’s user agreement. It is a breach of the user agreement to sell any counterfeit items or infringe trade marks. The user agreement also requires compliance with eBay’s policies. All sellers from the United Kingdom are required to accept payment by PayPal, a secure payment mechanism operated by PayPal (Europe) Sarl&Cie, being currently a subsidiary of eBay Inc., which is a Luxembourg financial institution. eBay charges a percentage on the transactions executed on its electronic marketplace.

25. An item is offered on eBay for a specified period (generally 1, 3, 5, 7 or 10 days) during which time eBay users post bids on the listed item. Bids are accepted in increments and when the selling period expires the item is sold to the highest bidder. In addition, by a technique known as ‘proxy bidding’, prospective buyers can set the highest price which they are prepared to pay and then instruct the eBay site automatically to bid in increments up to that limit.

26. eBay also permits items to be sold without an auction and thus at a fixed price (the ‘buy it now’ system). Moreover, sellers can create ‘online shops’ on the site, which list all of the items the seller has for sale at any one time and thus operate as virtual shops on the eBay site. eBay grants their most successful sellers ‘Power Seller’ status if they achieve and maintain excellent sales performance records and comply with eBay rules and policies. There are five levels of PowerSeller, from Bronze to Titanium, depending on the seller’s sales volumes.

27. eBay provides detailed assistance to sellers in categorising and describing the items they offer for sale, in creating their own on-line shops and in promoting and increasing sales. eBay thus organises the sale, conducts the auction (including the making of proxy bids), provides a watching service to notify members of items in which they are interested and promotes and advertises goods through third party websites.

28. It is common ground between L’Oréal and eBay that the latter does not act as agent for the sellers of the goods and that it is not in any way in possession of the goods.

29. It is also common ground that eBay uses a large number of software filters to search listings for possible breaches of its policies. When a listing is flagged by one of the software filters as potentially contravening a policy, it is reviewed by an eBay customer services representative. Tens of thousands of listings are removed each month as a result of filtering or complaints.

30. eBay also operates a ‘VeRO’ (Verified Rights Owner) programme, which is a notice and take-down system intended to provide intellectual property owners with assistance in removing infringing listings from the site. In order to participate in the VeRO programme, rights owners must complete and submit a form in respect of listings which they consider infringe their rights. They must identify each listing complained of by item number and in each case identify the reason for objecting to the listing by means of a ‘reason code’. There are 16 reason codes identifying different types of infringement. When a listing is taken down, eBay reimburses any fees paid by the seller. According to the information set out in the order for reference, more than 18 000 right owners participate in the VeRO programme. L’Oréal has declined to participate in the programme as it contends that the programme is inadequate.

31. When a VeRO notice is received by eBay Europe it is reviewed by a customer services representative. If he finds that the listing complained of infringes the complainant’s rights, he will take down the listing without further investigation. If necessary, the representative will consult a specialist within his team. If the specialist thinks it necessary, an in-house lawyer will be consulted. In 2007 about 90 percent of listings reported through the VeRO programme were taken down within 6 to 12 hours and about 98 percent were taken down within 24 hours.

32. Before the national court eBay emphasised that it was difficult for it to adjudicate on allegations of infringement made by rights owners. It assumes that such allegations are well founded unless they appear obviously unfounded.

33. Furthermore, eBay applies a variety of sanctions to users who breach its policies, such as removal of the listing, temporary suspension of the seller and permanent suspension. Worldwide, eBay suspends about 2 million users annually, including about 50 000 under the VeRO programme. A higher level of scrutiny is applied to users selling more than 500 brands classified by eBay as ‘high risk brands’.

The dispute

34. On 22 May 2007 L’Oréal sent a letter notifying eBay of its concerns regarding the widespread sale of infringing goods on eBay’s European websites and requesting eBay to take steps to address these concerns. L’Oréal was not satisfied with eBay’s response and brought several actions, including the action before the High Court of Justice of England and Wales, Chancery Division (the ‘High Court’). The referring court states that the alleged infringements took place from November 2006 to April 2008 and that eBay’s activities have changed over the time with which this case in concerned.

35. In concrete terms, the purpose of L’Oréal’s action before the High Court is to obtain a ruling that certain individuals have infringed one or more of its trade marks as users of eBay internet marketplace by using signs identical to the trade marks in relation to goods identical to those for which the trade marks are registered.

36. In the action L’Oréal claims that eBay is jointly liable for these infringements. It also claims that eBay is primarily liable for the use, in relation to the infringing goods, of the Link Marks on its site and in sponsored links on third party search engines. ( ) That advertising link, accompanied by a short commercial message, constitute an advertisement (an ‘ad’). ( ) As regards those sponsored links, it is common ground that eBay has purchased keywords consisting of the Link Marks in order to trigger, on search engines such as Google, MSN and Yahoo, links to its own site.

37. Thus, on 27 March 2007, when an internet user entered the words ‘shu uemura’ as a search string in the Google search engine, the following eBay ad appeared as a sponsored link:

‘Shu Uemura

Great deals on Shu uemura

Shop on eBay and Save!

www.ebay.co.uk’

38. Clicking on this ad link led to a page on the eBay site showing a search for ‘shu uemura’ in ‘all categories’ with the result ‘96 items found for shu uemura’.

39. L’Oréal has alleged that most of these items were infringing goods, ( ) expressly stated to be ‘from Hong Kong’ or (in one case) ‘from USA’.

40. The essential complaint made against eBay is thus that by using L’Oréal’s trade marks, eBay directs its users to infringing goods. Furthermore, as a result of its close involvement in pre-sale activities, which lead to the listing and promotion of goods on its sites, and to sales and after sales processes, eBay is closely involved in the infringements committed by individual sellers.

41. Moreover, L’Oréal has argued that, even if eBay is not itself liable for trade mark infringement, an injunction should be issued against it pursuant to Article 11 of Directive 2004/48.

42. L’Oréal is currently no longer pursuing action against the individual sellers: the national dispute is now only between L’Oreál and eBay. ( )

43. By its judgment of 22 May 2009, the High Court has decided to stay the proceedings and to refer questions for a preliminary ruling to the Court of Justice (the ‘judgment of 22 May 2009’). The preliminary reference was adopted by the High Court on 16 July 2009 (the ‘order of 16 July 2009’).

44. According to the High Court, eBay could do more to minimise the sale of counterfeit products on its site. ( ) The High Court nevertheless emphasises that the fact that it would be possible for eBay to do more does not necessarily mean that it is legally obliged to do more.

The questions referred

45. The questions referred by the High Court in the order of 16 July 2009 are as follows:

‘(1) Where perfume and cosmetic testers (i.e. samples for use in demonstrating products to consumers in retail outlets) and dramming bottles (i.e. containers from which small aliquots can be taken for supply to consumers as free samples) which are not intended for sale to consumers (and are often marked “not for sale” or “not for individual sale”) are supplied without charge to the trade mark proprietor’s authorised distributors, are such goods “put on the market” within the meaning of Article 7(1) of [Directive 89/104] and Article 13(1) of [Regulation No 40/94]?

(2) Where the boxes (or other outer packaging) have been removed from perfumes and cosmetics without the consent of the trade mark proprietor, does this constitute a “legitimate reason” for the trade mark proprietor to oppose further commercialisation of the unboxed products within the meaning of Article 7(2) of [Directive 89/104] and Article 13(2) of [Regulation No 40/94]?

(3) Does it make a difference to the answer to question 2 above if:

(a) as a result of the removal of the boxes (or other outer packaging), the unboxed products do not bear the information required by Article 6(1) of [Directive 76/768], and in particular do not bear a list of ingredients or a “best before date”?

(b) as a result of the absence of such information, the offer for sale or sale of the unboxed products constitutes a criminal offence according to the law of the Member State of the Community in which they are offered for sale or sold by third parties?

(4) Does it make a difference to the answer to question 2 above if the further commercialisation damages, or is likely to damage, the image of the goods and hence the reputation of the trade mark? If so, is that effect to be presumed, or is it required to be proved by the trade mark proprietor?

(5) Where a trader which operates an online marketplace purchases the use of a sign which is identical to a registered trade mark as a keyword from a search engine operator so that the sign is displayed to a user by the search engine in a sponsored link to the website of the operator of the online marketplace, does the display of the sign in the sponsored link constitute “use” of the sign within the meaning of Article 5(1)(a) of [Directive 89/104] and Article 9(1)(a) of [Regulation No 40/94]?

(6) Where clicking on the sponsored link referred to in question 5 above leads the user directly to advertisements or offers for sale of goods identical to those for which the trade mark is registered under the sign placed on the website by other parties, some of which infringe the trade mark and some which do not infringe the trade mark by virtue of the differing statuses of the respective goods, does that constitute use of the sign by the operator of the online marketplace “in relation to” the infringing goods within the meaning of 5(1)(a) of [Directive 89/104] and Article 9(1)(a) of [Regulation No 40/94]?

(7) Where the goods advertised and offered for sale on the website referred to in question 6 above include goods which have not been put on the market within the EEA by or with the consent of the trade mark proprietor, is it sufficient for such use to fall within the scope of Article 5(1)(a) of [Directive 89/104] and Article 9(1)(a) of [Regulation No 40/94] and outside Article 7(1) of [Directive 89/104] and Article 13(1) of [Regulation No 40/94] that the advertisement or offer for sale is targeted at consumers in the territory covered by the trade mark or must the trade mark proprietor show that the advertisement or offer for sale necessarily entails putting the goods in question on the market within the territory covered by the trade mark?

(8) Does it make any difference to the answers to questions 5 to 7 above if the use complained of by the trade mark proprietor consists of the display of the sign on the web site of the operator of the online marketplace itself rather than in a sponsored link?

(9) If it is sufficient for such use to fall within the scope of Article 5(1)(a) of [Directive 89/104] and Article 9(1)(a) of [Regulation No 40/94] and outside Article 7(1) of [Directive 89/104] and Article 13(1) of [Regulation No 40/94] that the advertisement or offer for sale is targeted at consumers in the territory covered by the trade mark:

(a) does such use consist of or include “the storage of information provided by a recipient of the service” within the meaning of Article 14(1) of [Directive 2000/31]?

(b) if the use does not consist exclusively of activities falling within the scope of Article 14(1) of [Directive 2000/31], but includes such activities, is the operator of the online marketplace exempted from liability to the extent that the use consists of such activities and if so may damages or other financial remedies be granted in respect of such use to the extent that it is not exempted from liability?

(c) in circumstances where the operator of the online marketplace has knowledge that goods have been advertised, offered for sale and sold on its website in infringement of registered trade marks, and that infringements of such registered trade marks are likely to continue to occur through the advertisement, offer for sale and sale of the same or similar goods by the same or different users of the website, does this constitute “actual knowledge” or “awareness” within the meaning of Article 14(1) of [Directive 2000/31]?

(10) Where the services of an intermediary such as an operator of a website have been used by a third party to infringe a registered trade mark, does Article 11 of [Directive 2004/48] require Member States to ensure that the trade mark proprietor can obtain an injunction against the intermediary to prevent further infringements of the said trade mark, as opposed to continuation of that specific act of infringement, and if so what is the scope of the injunction that shall be made available?’

IV – Preliminary observations

A – Policy issues at stake

46. I recall that the Court’s recent case-law ( ) has enhanced the protection of trade marks, especially those with a reputation, and taken into account not only the essential function of the trade mark to indicate the commercial origin of goods and services, but also the other functions of trade marks such as quality, investment and advertising functions. ( ) These other functions are relevant in the contemporary business life where trade marks often acquire independent economic value as brands that are used to communicate wider messages than the simple origin of goods or services. In my opinion these developments have been taken into account in order to enable the EU trade mark law to serve a useful purpose.

47. However, it should not be forgotten that while a trade mark, unlike a copyright or a patent, ( ) offers only relative protection, that protection is offered for an unlimited period of time as long as the trade mark is used and its registration upheld. Trade mark protection applies only to the use of a sign as a trade mark in the course of trade and covers only uses that are relevant for the various functions of trade marks. In addition, the protection is usually limited to identical or similar goods unless the trade mark has a reputation. Moreover, the protection is subject to legal limitations, it is exhausted when the trade mark proprietor has realised the economic value inherent in the trade mark in relation to the goods, and it is territorially limited.

48. The abovementioned limitations and restrictions are necessary to uphold freedom of commerce and competition ( ) which requires that distinctive signs and linguistic expressions are available for businesses for labelling goods and services, that the trade mark proprietors cannot prevent legitimate commercial and non-commercial use of the protected signs and that freedom of expression is not unduly restricted. ( )

49. It should not be forgotten that the listings uploaded by users to eBay’s marketplace are communications protected by the fundamental rights of freedom of expression and information provided by Article 11 of Charter of Fundamental Rights of the EU and Article 10 of the European Convention on Human Rights. ( )

50. Electronic marketplaces like eBay have created unprecedented opportunities both for businesses and private persons to trade directly with each other with reduced risks relating to delivery and payment. The main proceedings as well as similar litigation in other Member States and third country jurisdictions show that these opportunities can be abused ( ) and result in copyright and trade mark infringements. ( ) Therefore it is legitimate to ensure that effective legal protection is available to holders of intellectual propertly rights also in these new environments. Nevertheless, such protection may not infringe the rights of the users and providers of these services.

51. In the context of trade mark protection it should be recalled that trade marks are not protected in the context of non-business transactions. Moreover, the trade mark proprietor may not oppose transactions and practices that do not have an adverse effect on the functions of trade marks such as purely descriptive use of a trade mark or its use in legitimate comparative advertising.

52. The same applies to activities in the context of legitimate use as defined in Article 6 of Directive 89/104 or relating to goods concerning which trade mark protection has been exhausted pursuant to Article 7 of that Directive. Such legitimate use may also concern luxury cosmetic products like L’Oréal’s. For example, it is conceivable that a husband wants to sell an unopened box of expensive make-up cream he has bought for his wife for Christmas after she has revealed that she is allergic to some of the ingredients. A trader may have bought a stock of trade mark protected perfumes from the bankrupt estate of a shopkeeper who had been a member of the selective distribution network of the trade mark proprietor, and wants to sell them using the services of an electronic marketplace. ( ) Hence, there may be legitimate second hand transactions and offers of cosmetic products even if they will be rarer than in the context of durable household goods, vehicles, boats or design items. In any case, the answers to be given to this preliminary reference have to be such as not to restrain legal uses of a sign relating to any categories of goods that a trade mark proprietor cannot legitimately oppose.

53. It is also important to note that the purpose of Directive 2000/31 is to promote the provision of information society services and electronic commerce, which is made clear in its preamble. The limitations of liability in Articles 12, 13 and 14 of that directive aim at enabling the provision of information society services without the risk of legal liability which the service provider cannot prevent beforehand without losing the economic and technical viability of the business model. Therefore, when balancing the rights of trade mark proprietors and the obligations of information society service providers such as eBay, it is necessary to define what the service provider can rightfully be expected to do in order to prevent infringements by third parties.

B – Primary and secondary liability as regards trade mark infringements

54. One of the issues in the present case is whether eBay can be held primarily liable for infringements of L’Oreal’s trade marks due to the fact that the infringing goods are sold through the electronic market place it hosts. Such primary liability can be eBay’s liability over its own infringements or coincide with the liability of the sellers as regards the infringements for which they are responsible. In the latter case the same factual situation may give rise to two interrelated but independent infractions. ( ) So the question is whether eBay has itself infringed L’Oréal’s trade marks. Such liability depends on the interpretation and application of the harmonised EU law provisions on trade marks, more precisely of Articles 5, 6 and 7 of Directive 89/104 and corresponding provisions of Regulation 40/94.

55. This case also concerns something which I will call ‘secondary liability’: it refers here to the possible liability of an information society service provider for infringements committed by users of the service. ( ) As the High Court rightly notes, this type of liability for trade mark infringements committed by others is not harmonised in EU trade mark legislation but is a matter of national law. There is no provision in EU law requiring businesses to prevent trade mark infringements by third parties or to refrain from acts or practices that might contribute to or facilitate such infringements. ( ) However, partial harmonisation of such liability, or more precisely, conditions of its absence, is provided by Articles 12, 13 and 14 of Directive 2000/31. In addition, EU law requires that injunctions are available against intermediaries whose services are used by a third party to infringe an intellectual property right.

56. It follows that issues such as contributory or vicarious infringements of trade marks discussed in the United States doctrine remain outside of the scope of these preliminary proceedings. The same applies to similar constructions of other legal systems such as joint tortfeasorship under common law or the so-called Störerhaftung in Germany. ( )

57. In the doctrine and case‑law of the United States the position of electronic marketplaces is often analysed by using an analogy to the principles governing flea markets or garage sales. ( ) Though such analogies may be illustrative, in the context of EU law the most fruitful method is the purposeful interpretation of the relevant legislative instruments and application of principles established in the case-law of the Court.

58. It is perhaps important to observe that in national court cases concerning the liability of eBay or similar electronic marketplaces there is to my knowledge not a single judgment where the marketplace operator would have been found to be a primary infringer of third party trade marks. According to some commentators, there seems to be case-law on secondary liability from some French and United States courts finding the electronic marketplace liable whereas other French and United States courts as well as Belgian and German courts have denied the existence of such liability. However, in German case-law electronic marketplaces have been made subject to injunctions concerning the prevention of further trade mark infringements by third parties on the basis of the so-called ‘Störerhaftung’ even if the Courts have declined to attribute civil liability to the marketplaces. ( )

C – The trade mark identity protection and keywords in an internet referencing service

59. The High Court summarises the issues underlying the preliminary questions into four groups: the issues relating to the nature of the goods sold by the defendants as infringing goods; the existence of joint ( ) or primary liability of eBay; the availability of a defence for eBay under Article 14 of Directive 2000/31; and the existence of a remedy for L’Oréal under Article 11 of Directive 2004/48. Infringing goods can be divided into four groups: counterfeits, non-EEA goods, tester and dramming products and unboxed products.

60. The preliminary reference is based on the assumption that the EU trade mark law provision applicable is Article 5(1)(a) of Directive 89/104. This provision regulates the so-called protection of identity or use of a sign which is identical with the trade mark in relation to goods or services which are identical with those for which the trade mark is registered. According to the case-law of the Court this requires absolute identity between the sign and the trade mark and is excluded even if there are minor or insignificant differences between them. ( )

61. A keyword of a search engine is a string of signs, in most instances letters. A keyword is often not case sensitive, but can be so specified. It appears from the preliminary reference that some of the trade marks involved in the case are barely stylised word marks and one is a device mark including the words AMOR AMOR in manuscript block capitals. ( )

62. The strict application of LTJ Diffusion would exclude the identity between the trade mark and the keyword and lead to the application of Article 5(1)(b) of Directive 89/104 concerning similar trade marks. This would entail the application of the ‘risk of confusion’ test provided in that article. As such, a risk of confusion is manifest between barely styled word marks or device marks where the word element is dominant on the one hand, and keywords on the other. Therefore I do not find it useful or necessary to widen the discussion outside the questions relating to identity protection.

63. There are six conditions which result from the text of Directive 89/104 and the relevant case-law. The proprietor of a registered trade mark can only succeed under Article 5(1)(a) of Directive 89/104 if the following conditions are satisfied: ( ) (1) there must be use of a sign by a third party; (2) the use must be in the course of trade; ( ) (3) the use must be without the consent of the trade mark proprietor; (4) it must be a sign which is identical to the trade mark; (5) it must be in relation to goods or services which are identical to those for which the trade mark is registered; and (6) it must affect or be liable to affect some of the functions of the trade mark. ( )

V – Testers and dramming bottles

64. I will now address the questions referred for preliminary ruling.

65. By its first question the referring court wishes to know whether perfume and cosmetic testers and dramming bottles, which are not intended for sale to consumers and are supplied without charge to the trade mark proprietor’s authorised distributors, are goods ‘put on the market’ within the meaning of Article 7(1) of Directive 89/104 and Article 13(1) of Regulation No 40/94.

66. The Court has recently analysed a similar question in case Coty Prestige Lancaster Group. ( ) The Court held that ‘where “perfume testers” are made available, without transfer of ownership and with a prohibition on sale, to intermediaries who are contractually bound to the trade mark proprietor for the purpose of allowing their customers to test the contents, where the trade mark proprietor may at any time recall those goods and where the presentation of the goods is clearly distinguishable from that of the bottles of perfume normally made available to the intermediaries by the trade mark proprietor, the fact that those testers are bottles of perfume which bear not only the word ‘Demonstration’ but also the statement ‘Not for Sale’ precludes, in the absence of any evidence to the contrary, which it is for the national court to assess, a finding that the trade mark proprietor impliedly consented to putting them on the market’. ( )

67. The High Court states in its first preliminary question that the testers and dramming bottles are not intended for sale and are often marked ‘not for sale’ or ‘not for individual sale’. They are supplied without charge to the trade mark proprietor’s authorised distributors. In my opinion the formulation of the question implies grosso modo the existence of those elements that the Court found decisive in Coty Prestige Lancaster Group as to exclude the trade mark proprietor’s implied consent to putting the testers and dramming bottles to the market. Therefore it can be stated that the goods are not put on the market in those circumstances.

VI – Effects of unboxing of trade marked cosmetic products

68. The issue of selling branded goods without their original package in the context of Article 7 of Directive 89/104 has not yet, to my knowledge, been directly addressed by the Court. Nevertheless I think that the answers to the second, third and fourth questions dealing with these issues can be derived from existing case-law.

69. In Boehringer Ingelheim the Court interpreted Article 7(2) of Directive 89/104 as meaning that the trade mark proprietor may legitimately oppose further commercialisation of a pharmaceutical product, when the parallel importer has either re-boxed the product and re-applied the trade mark or applied a label to the packaging containing the product, unless five conditions have been fulfilled, including the condition that the presentation of the repackaged product must not be such as to be liable to damage the reputation of the trade mark and of its proprietor. A repackaged pharmaceutical product could be presented inappropriately and, therefore, damage the trade mark’s reputation in particular where the carton or label, while not being defective, of poor quality or untidy, are such as to affect the trade mark’s value by detracting from the image of reliability and quality attaching to such a product and the confidence it is capable of inspiring in the public concerned. ( )

70. Where the condition of goods bearing the trade mark has been changed or impaired after having been put on the market, the trade mark proprietor has a legitimate reason to oppose further commercialisation of that good within the meaning of Article 7(2) of Directive 89/104. The assessment of whether the original condition of the product is adversely affected normally focuses on the condition of the product inside the packaging. ( )

71. However, to my mind it cannot be excluded that in the case of products such as luxury cosmetics the outer package of the product may sometimes be considered as a part of the condition of the product due to its specific design which includes the use of the trade mark. In such cases the trade mark proprietor is entitled to oppose further commercialisation of the unpackaged goods. ( )

72. I should add that I do not share the analysis of the Commission according to which the removal – without the consent of the trade mark proprietor – of the boxes or other external packaging from goods such as perfumes and cosmetics would always constitute a legitimate reason for the trade mark proprietor to oppose further commercialization of the goods within the meaning of Article 7(2) of Directive 89/104.

73. First it must be remembered that, pursuant to Article 7 of Directive 89/104, exhaustion is the main rule. Consequently the possibility for the trade mark proprietor to oppose further commercialisation of his goods after he has already realised the economical value inherent in the trade mark in relation to those goods must be interpreted narrowly.

74. Secondly, it cannot be excluded that the outer package even of cosmetic products is such that its removal neither impairs the functions of the trade mark of indicating the origin and quality of goods nor damages its reputation. This may be so for example with less-expensive cosmetic products.

75. Hence, the existence of legitimate reasons for the trade mark proprietor to oppose further removal has to be analysed case by case. In this respect the High Court has raised two scenarios, namely that of unboxed goods without the information required by Directive 76/768 on cosmetic products and the case where absence of such information would constitute a criminal offence in the Member State where they are offered for sale or sold. ( )

76. In my opinion the requirement of compliance with the cosmetics directive, or in fact any other EU measure relating to product safety or consumer protection is inherent in the protection of the reputation of a trade mark. Damage to the reputation of a cosmetic product could be caused for example by severe allergic reactions of a group of consumers where the list of ingredients is omitted. However, whether selling of unboxed cosmetics is or is not criminalised in national law is irrelevant in this respect. What may damage the reputation of the trade mark is the absence of pertinent consumer information required by the harmonised European rules, not the consequences national legislation of Member States entail in such cases for the traders.

77. Hence, even if trade mark law does not protect in itself the objectives of Directive 76/768 as such, further commercialisation of trade mark protected products not complying with that directive can, as such, as has rightly been pointed by Advocate General Stix-Hackl, ( ) seriously damage the reputation of the trade mark and thus form a valid reason for the proprietor to oppose.

78. Finally, in the context of the fourth question, the High Court asks whether the effect of further commercialisation of unboxed cosmetics which actually or potentially damage the image of the goods and hence the reputation of the trade mark can be presumed or whether it is required to be proved by the trade mark proprietor.

79. In order to answer this question I find it necessary to make a side-step. It is trite to say that as trade mark protection concerns only the use of signs in the course of trade, the acts of private persons selling or buying goods protected by a trade mark remain outside of the scope of application of trade mark law. ( )

80. The original package may be of crucial importance for protecting the functions of indicating the origin and quality of the trade mark covering cosmetic products. I recall that in the context of Article 5(1)(a) of Directive 89/104 we are speaking of identity protection or the proprietor’s ‘absolute’ protection against unauthorised use of the same sign for the same goods (without the need to establish the likelihood of confusion between the goods). ( ) Even if it normally is up to the trade mark proprietor to establish the existence of the elements purported to be an infringement of the trade mark by a third party, I think that in the case of the use of the same trade mark for the same goods without the consent of the trade mark proprietor it is the user who has to show the legality of his use of the sign, including the harmlessness of the use to the reputation of the trade mark.

81. Therefore I am of the opinion that the effect of further commercialisation can be presumed as actually or potentially damaging the image of the goods and hence the reputation of the trade mark in all cases where the offers for sale or the sales transactions concerning cosmetic products stripped of their original packages take place in the course of trade as defined by the case-law of the Court. It follows from this that the trade mark proprietor does not have to show it, but the burden of showing the opposite lies with the seller. ( )

82. For me it is difficult to conceive that the selling, on an electronic marketplace, of cosmetic products in numbers greater than one or two items would not take place with a view to economic advantage and in the context of commercial activity, albeit of a small scale.

VII – Paid internet referencing service and operator of an electronic marketplace

A – Introduction

83. In contrast to questions 1 to 4 which relate to ‘pure’ trade mark issues, questions 5 to 10 require the trade mark analysis to be extended to include various aspects of information society services.

84. It seems appropriate to address questions five, six and eight together. They all relate to the buying, by an operator of an electronic marketplace, of third-party trade marks as keywords from a paid internet referencing service provider, and whether this amounts to use of a sign.

85. In substance, the High Court is asking whether certain aspects of eBay’s business model include or imply that it could be held liable for a primary trade mark infringement in relation to goods traded in its system if the use of a third party trade mark in the context of these transactions would have required the consent of the trade mark proprietor.

86. In this context it is useful to recall the judgment in Google France and Google. There the Court held that an internet referencing service provider which stores, as a keyword, a sign identical with a trademark and organises the display of ads on the basis of that keyword does not use that sign within the meaning of Article 5(1) and (2) of Article of Directive 89/104. ( )

87. However, in Google France and Google the Court further held that Article 5(1) of Directive 89/104 must be interpreted as meaning that the proprietor of a trade mark is entitled to prohibit an ad, on the basis of a keyword identical with that trade mark which that advertiser has, without the consent of the proprietor, selected in connection with a paid internet referencing service, goods or services identical with those for which the mark is registered, in the case where that ad does not enable an average internet user, or enables that user only with difficulty, to ascertain whether the goods or services referred to therein originate from the proprietor of the trade mark or an undertaking economically connected to it or, on the contrary, originate from a third party. ( )

88. Like Google, eBay is an information society service provider. Unlike Google, it does not provide a paid internet referencing service but an electronic marketplace. The functioning of that marketplace is based on listings that users of the system have uploaded to the system with a view to selling goods to other users. eBay’s system also includes a search engine and the searches are directed to listings stored in its own system only. ( ) eBay is itself not a party to the transactions but does economically profit from them.

89. Like the other advertisers using keyword advertising systems provided by internet referencing service operators (such as Google’s AdWords) eBay selects keywords, which result in ads and sponsored links to its own system. These keywords may include signs identical with third-party trademarks. The purpose of these ads and sponsored links is obviously to advertise the services provided by eBay, more precisely its electronic marketplace, by creating an association in the minds of consumers that the branded goods in question can be acquired through that marketplace. However, unlike the advertisers referred to in Google France and Google, eBay is not offering itself the goods for sale.

90. In order to answer to the fifth, sixth and eighth questions submitted by the national court it is necessary to analyse the six conditions explained above in point 63.

B – The conditions for invoking rights conferred by a trademark in the case of a paid internet referencing service





The conditions contained in Article 5(1) of Directive 89/104

91. As to the first five of the six conditions mentioned in point 63, above, the situation is the following. As regards condition one, all parties apart from eBay seem to agree that the appearance in the sponsored links of the relevant signs purchased as keywords that are identical to trade marks amounts to use in the sense of Article 5(1)(a) of Directive 89/104. In view of the decision in Google France and Google I do not find any room for doubts that eBay is using signs identical to trademarks when it selects and purchases them as keywords from a paid internet referencing service provider with a view to them being displayed in the sponsored links if an internet user types the sign in the relevant place on the website of the search engine.

92. Regarding conditions two, three and four, ( ) it seems to me that they are uncontroversial in this preliminary reference.

93. Some further observations need to be made in relation to condition five, according to which the use must be in relation to goods or services which are identical to those for which the trade mark is registered.

94. First is has to be stated that eBay uses the keywords leading to its sponsored links in relation to its electronic marketplace. In other words, its objective is to advertise its own service. It is undeniable that that service is not identical with the goods covered by L’Oréal’s trade marks. Whether this is the only relevant aspect in relation to trade mark law, in which the signs selected as keywords are used, is subject to dispute.

95. According to L’Oréal, by the very selection of signs as keywords that are identical to trade marks, eBay is itself advertising the goods sold on its site. It follows from the fact that clicking on the sponsored link leads the user directly to advertisements or offers for sale which relate to goods that are identical to those for which the trade mark is registered, that the electronic marketplace operator is using the sign ‘in relation to’ goods. Broadly similar views are supported by the French, Polish and Portuguese Governments.

96. However, eBay submits that there is no reason for the protection afforded by Article 5 of Directive 89/104 to apply since there is exhaustion of the right within the meaning of Article 7 of Directive 89/104. In this connection, it observes that in both electronic and traditional commerce, intermediaries use trade marks in advertisements to inform the public that they are involved in the distribution of goods bearing that trade mark. There is no reason to prohibit that practice, especially as internet intermediaries have even fewer control mechanisms at their disposal than intermediaries in the world of non-electronic commerce. It would be impossible for them, from both a legal and a practical point of view, to set up control mechanisms to ensure that every item offered for sale is irreproachable.

97. The United Kingdom Government submits that the use of a sign which is identical to a registered trade mark as a keyword of a search engine operator is not necessarily ‘in relation to goods or services’. Indeed, if the sign is very remote from offers to provide actual goods, it is unlikely that the average consumer would make a connection between the marketplace operator’s use of the sign in a sponsored link and the subsequent offers to provide goods under that sign. In any event, the use will not fall under Article 5(1)(a) of Directive 89/104 where the average consumer perceives the use of the sign by the marketplace operator merely as a link to offers made by unrelated third parties to provide goods which do not originate from the marketplace operator.

98. The Commission also submits that there is no ‘use’ in relation to goods offered for sale by third parties on the website of the operator of the electronic marketplace referred to in Article 5(1)(a) of Directive 89/104 even if the marketplace operator ‘uses’ the sign in the meaning of that provision if he has purchased it as a keyword leading to his sponsored links.

99. To my mind the fifth condition refers to the use of a sign for the purpose of identification of goods or services or distinguishing ( ) between goods or services (originating from different commercial origins). As the High Court submits, use of a sign in relation to goods or services means use for the purpose of distinguishing the goods and services in question, that is to say, as a trade mark as such.

100. This means that a trade mark is used in relation to goods both when it is used by the trade mark proprietor for the purposes of distinguishing his goods from a third party’s goods and when it is used by a third party to distinguish his goods from the trade mark proprietor’s goods. Moreover, a third party can use the trade mark to distinguish between the goods of the trade mark proprietor and other goods that may or may not be his own goods. If this analysis is correct, a party who is in the position of an intermediary or a marketplace operator also uses a sign ‘in relation to goods’ if he uses a sign which is identical with a trademark for the purpose of distinguishing between goods that are available through the use of his services and those that are not.

101. I recall that the Court concluded in Google France and Google ( ) that in most cases an internet user entering the name of a trade mark as a search term is looking for information or offers on the goods or services covered by that trade mark. When advertising links to sites offering goods or services of competitors of the proprietor of that mark are displayed beside or above of the natural results of the search, the internet user may perceive those advertising links as offering an alternative to the goods or services of the trade mark proprietor. Such a situation constitutes a use of that sign in relation to the goods or services of that competitor.

102. In my opinion that analysis is applicable also in situations where the relevant advertising links are not those of direct competitors of the proprietor of the trade mark offering alternative goods but those of electronic marketplaces offering an alternative source of the same goods covered by the trade mark with respect to the distribution network of the trade mark proprietor.

103. Hence, though I share the view of the United Kingdom Government and the Commission in that respect that the use of a trade mark by a marketplace operator is inherently different than the use by a seller of goods, I cannot agree that the marketplace operator would not be using the trademark in relation to the goods traded on the marketplace if he uses a sign identical with a trademark in his own advertising.

104. This conclusion is not invalidated by the fact that there may be situations where there are no goods covered by the trade mark concretely available on the marketplace despite the marketplace operator having advertised using that trademark.

The conditions stemming from case-law: use liable to have an adverse effect on some of the functions of the trade mark

105. On the basis of the analysis presented above it becomes necessary to examine whether the use of signs identical with trade marks by eBay as keywords in a paid internet referencing service affects or is liable to affect some of the functions of those trade marks. This is the sixth condition mentioned in point 63 above.

106. In Google France and Google the Court reiterated that the essential function of a trade mark is to guarantee the identity of origin of the marked goods or service to the customer or end user by enabling him to distinguish the goods or services from others which have another origin. ( )

107. The Court further noted that the origin function is adversely affected when the third party’s ad displayed as a result of clicking a keyword that is identical with a trade mark does not enable ‘normally informed and reasonably attentive internet users’, or enables them only with difficulty, to ascertain whether the goods or services referred to by the ad originate from the proprietor of the trade mark or an undertaking economically connected to it or, on the contrary, originate from a third party. ( )

108. In my opinion ‘normally informed and reasonably attentive internet users’ are capable of understanding the difference between an electronic marketplace, a direct seller of goods or services and the commercial source from which the goods or services originate. And this because the existence of various intermediary economic activities such as distributors, brokers, auction houses, flea markets and real estate agents is known to every adult living in a market economy. Hence, a mistake concerning the origin of goods or services cannot be presumed only because a link leads to the ad of an electronic marketplace operator if the ad itself is not misleading as to the nature of the operator.

109. It is a question of fact to be assessed by the national court whether the nature of activities of some electronic marketplaces like eBay is generally so well known that impairment of the origin function is not likely even if the nature of the operator of the marketplace is not explained in the ad.

110. Furthermore, in the case of unpackaged or non-EEA goods the origin function cannot be affected. These are genuine L’Oréal goods irrespective of whether their offer for sale infringes L’Oréal’s trade mark or not. Regarding counterfeit goods the evaluation is the opposite.

111. An adverse effect to the origin function occurs in those cases where the goods traded in the marketplace are counterfeit products. That adverse effect is, however, not a result of the marketplace operator’s use of the sign as a keyword in the internet referencing service as such. An adverse effect would also occur in cases where the marketplace is displayed in the search engine’s natural listings only and not in the sponsored links as well, or where the marketplace operator would not use the trademark in its advertising. The cause of the adverse effect to the origin function is the listing displayed on the electronic marketplace operator’s webpage. As I will explain later, the use of signs identical with trade marks in those listings is not use by the electronic marketplace operator in relation to the goods in question but use by the users of the marketplace.

112. As to the question of an adverse effect on the advertising function I think, on the basis of similar argumentation which in the judgment Google France and Google excluded such an adverse effect in the context of sponsored links of internet referencing systems, ( ) that such an effect is excluded in the context of electronic marketplaces using keyword advertising.

113. As I have already mentioned, the trading of counterfeit goods under L’Oréal’s trade marks must have an adverse effect on the origin function. As to the quality and investment functions I find it obvious that individual listings of eBay users containing third party trade marks and displayed on eBay’s website may adversely affect these functions. Trade of counterfeit products damages, and trade of unpacked products may damage, the reputation of well known trade marks covering luxury cosmetics, and thereby the investments the trade mark proprietor has made in order to create the image of his brand. Consequently, also the implied guarantee of quality inherent in and communicated by the trade mark is impaired.

114. However, Articles 6 and 7 of Directive 89/104 allow a rather extensive use of trade marks without the proprietor’s consent, including mentioning it in advertising. This matter has recently been clarified in relation to the sales of second-hand goods in Portakabin. ( )

115. If it is permissible for a party to use a third party’s trade mark or to refer to it, it cannot be illicit for an operator who operates a marketplace for these users. ( ) In my opinion there is no doubt that for example a shopping centre may in its marketing use trade marks of goods or services offered by enterprises acting in its premises.

116. If such use would be seen as relevant with reference to some of the trade mark functions, it should in any case be seen as permitted as indicating kinds of goods in the sense of Article 6(1)(b) of Directive 89/104 or as necessary in the sense of Article 6(1)(c) for the running of an electronic marketplace service where such goods are traded without requiring the operator to examine for each and every item that the trade mark right has been exhausted on the basis of Article 7. Hence, such use may not be forbidden by the trade mark proprietor.

117. As a matter of principle I do not think that possible problems relating to the conduct of individual market participants could be imputed to the marketplace operator unless there are grounds for secondary liability pursuant to national law. A company operating a shopping centre cannot be responsible if a grocery in its premises sells rotten apples. Neither should that company be automatically held responsible for a trade mark infringement taking place in the shopping centre when, for example, a member of a selective distribution network continues to sell branded goods even after the trade mark proprietor has terminated the distribution agreement with immediate effect. A marketplace operator is entitled to presume that market participants using its services act legally and follow the agreed contractual terms and conditions relating to the use of the marketplace until it is concretely informed of the contrary.

118. Consequently, if the nature of an operator as a marketplace is sufficiently clearly communicated in the ad displayed with the search results of an internet search engine, the fact that some users of that marketplace may infringe a trade mark is as such not liable to have an adverse effect on the functions of quality, communication and investment of that trade mark.

C – The conditions for invoking rights conferred by a trademark on the electronic marketplace operator’s own website

119. However, for the sake of clarity I should add that if the use complained of by the trade mark proprietor consists of the display of the sign on the website of an operator of an electronic marketplace itself rather than a sponsored link of a search engine we are not speaking of use of the trademark in relation to goods by the marketplace operator, but by the users of the marketplace. The operator’s activity consists of storing and displaying listings that the users upload to its system and of running a system for facilitating the conclusions of deals. It is no more using trade marks than a newspaper publishing classified ads mentioning trademarks where the identity of the seller is not revealed in the ad but must be requested from the newspaper. Hence, even if the listing of trade mark protected goods by users of an electronic marketplace may have an adverse effect on the origin, quality or investment function of a trademark, those effects cannot be attributed to the marketplace operator unless national legal rules and the principle of secondary liability for trade mark infringements apply.

120. It should be further noted that the activity of eBay consisting of search and display functions applicable to the listing is technically similar to that of internet search engines like Google (without the ‘add-on’ of the paid referencing service) though the business model it different. In eBay’s servers the searches relate to the listings stored by the users of the marketplace, in the case of internet search engines to those internet pages they have stored in their servers. Therefore, as regards these functions, the use and display of third party trade marks is not use of a sign in the sense of Article 5(1) of Directive 89/104 for the reasons set out in the judgment in Google France and Google. The marketplace operator also allows its clients to use signs which are identical with trade marks without using those signs itself. ( )

VIII – The non-EEA goods

121. The seventh question relates to goods advertised and offered for sale on the website referred to in question 6, which have not been put on the market within the EEA by or with the consent of the trade mark proprietor. The referring court wishes to know whether the applicability of the relevant provisions is triggered by an advertisement or offer for sale which is targeted at consumers in the territory covered by the trade mark.

122. L’Oréal, the United Kingdom Government, the Polish and Portuguese Governments and the Commission all submit that where the goods offered for sale on the electronic marketplace have not yet been put on the market within the EEA by or with the consent of the trade mark proprietor, it is none the less sufficient for the exclusive right conferred by the national or Community trade mark to apply by showing that the advertisement is targeted at consumers within the territory covered by the trade mark.

123. According to eBay, there can be no use of a trade mark in the EU unless and until the goods in question are put on the market therein. Consequently, it is not sufficient that the advertisement or offer for sale is targeted at consumers in the territory covered by the trade mark.

124. I find that the reply proposed by the parties other than eBay appears correct.

125. First, in the light of the effects doctrine applied in particular in the field of EU competition law, ( ) it can be stated that behaviour outside the territory of the Union but directly producing legally relevant effects on the subject-matter of EU legislation cannot escape the application of EU rules merely because the acts causing such effects take place outside the Union territory.

126. In the context of internet service provision the effects doctrine has to be qualified. Otherwise, since communications on the internet are in principle accessible everywhere, electronic commerce and service provision would be subject to numerous legislations and intellectual property rights of variable territorial validity which would subject these activities to unmanageable legal risks and give conflicting intellectual property rights unreasonably wide protection.

127. On the other hand, if not only the objective effect but also the subjective intent of the persons concerned is to produce such effects in the EU, the evaluation has to be different. Otherwise activities targeting EU markets could escape the application of EU rules concerning, for example, consumer protection, protection of intellectual property rights, unfair competition and product safety by merely situating the activity or the site of the company responsible for the activity in a third country. Therefore, trade mark protection cannot be limited to cases where the goods in question are put on the market in the EU.

128. How do we know whether an electronic marketplace is ‘targeting’ buyers in a certain jurisdiction, in this case within the EU? This is a complicated question which the Court is currently assessing in two pending cases. ( )

129. In my opinion this is a question of fact to be decided by national courts. Guidance in this respect can be sought from WIPO Joint Recommendation of 2001 Concerning Provisions on the Protection of Marks, and other Industrial Property Rights in Signs on the Internet. ( ) According to Article 2 of the Joint Recommendation, use of a sign on the internet shall constitute use in a Member State for the purposes of these provisions, only if the use has commercial effect in that Member State as described in Article 3. According to the last mentioned article in determining whether the use of a sign on the internet has a commercial effect in a Member State, the competent authority shall take into account all relevant circumstances. These circumstances may include, but are not limited to, five main criteria divided into more specific elements speficied in the provision.

IX – Exemption for a hosting service provider

130. Question nine relates to the issue to what extent if any eBay could benefit from the limitation of liability laid down in Article 14 of Directive 2000/31 on electronic commerce as regards ‘hosting’. The question as such is new to this Court, but, as I have mentioned, the issues of secondary liability have been discussed and decided in courts of the Member States and other jurisdictions. ( ) It is necessary to recall certain general characteristics of Directive 2000/31 in order to place the interpretation of Article 14 in its proper context. ( )

131. According to its Article 1, Directive 2000/31 seeks to contribute to the proper functioning of the internal market by ensuring the free movement of information society services between the Member States by approximating, to the extent necessary for the achievement of the objective mentioned, certain national provisions on information society services relating to the internal market, the establishment of service providers, commercial communications, electronic contracts, the liability of intermediaries, codes of conduct, out-of-court dispute settlements, court actions and cooperation between Member States.

132. Directive 2000/31 has a wide scope of application. The rules laid down in the directive affect a multitude of areas of law, yet it only regulates certain specific questions in those areas: the harmonisation it foresees is at the same time horizontal and specific. ( )

Applicability of the exemption to an operator of an electronic marketplace

133. The first part of the ninth question relates to the applicability of the exemption to an operator of an electronic marketplace.

134. In the light of the definition set out in Article 2(a) of Directive 2000/31, read in conjunction with Article 1(2) of Directive 98/34 and with recital 18 of Directive 2000/31, services of an operator of an electronic marketplace aimed at facilitating contact between sellers and purchasers of any kinds of goods such as those provided by eBay can be regarded as information society services and therefore come under the scope of application of Directive 2000/31.

135. Provisions concerning the liability of intermediary service providers are laid down in Section 4 of Chapter II (‘Principles’) of the directive. The section consists of four articles: 12 (‘Mere conduit’), 13 (‘Caching’), 14 (‘Hosting’) and 15 (‘No general obligation to monitor’).

136. It could be argued that provisions concerning liability in Articles 12, 13 and 14 of Directive 2000/31 should be construed as exceptions to liability and thus be interpreted narrowly. In my opinion this is not necessarily the case, because in many Member States the liability of a service provider in the situations referred to in these articles would be excluded because of the lack of subjective fault. Thus these provisions are better qualified as restatements or clarifications of existing law than exceptions thereto. ( )

137. While the liability of a paid internet referencing service provider was addressed in Google France and Google, the case at hand involves the liability of an operator of an electronic marketplace.

138. In Google France and Google, the Court interpreted Article 14 of Directive 2000/31 in light of the preamble of the directive. According to the Court, it follows from recital 42 of the directive that the exemptions from liability established in that directive cover only cases in which the activity of the information society service provider is ‘of a mere technical, automatic and passive nature’, which implies that that service provider ‘has neither knowledge of nor control over the information which is transmitted or stored’. Therefore, in order to establish whether the liability of a paid internet referencing service provider may be limited under Article 14 of Directive 2000/31, it is necessary to examine whether the role played by that service provider is neutral in the sense that its conduct is merely technical, automatic and passive, pointing to a lack of knowledge or control of the data which it stores. ( )

139. I have some difficulties with this interpretation.

140. When anchoring the limitation of liability criteria of the hosting provider to ‘neutrality’, the Court has referred to recital 42 of Directive 2000/31. I share the doubts expressed by eBay as to whether this recital 42 at all concerns hosting referred to in Article 14.

141. Even if recital 42 of the directive speaks of ‘exemptions’ in plural, it would seem to refer to the exemptions discussed in the following recital 43. The exemptions mentioned there concern – expressly – ‘mere conduit’ and ‘caching’. When read this way, recital 42 becomes clearer: it speaks of the ‘technical process of operating and giving access to a communication network over which information made available by third parties is transmitted or temporarily stored, for the sole purpose of making the transmission more efficient’ (my emphasis). To my mind, this refers precisely to ‘mere conduit’ and ‘caching’, mentioned in Articles 12 and 13 of Directive 2000/31.

142. Rather, in my view, it is recital 46 which concerns hosting providers mentioned in Article 14 of Directive 2000/31, as that recital refers expressly to the storage of information. Hence, the limitation of liability of a hosting provider should not be conditioned and limited by attaching it to recital 42. It seems that if the conditions set out in Google France and Google for a hosting provider’s liability are confirmed in this case to apply also to electronic marketplaces, an essential element in the development of electronic commerce services of the information society, the objectives of the Directive 2000/31 would be seriously endangered and called into question.

143. As the Commission rightly points out regarding the use of a sign identical to a protected trade mark on the website of the operator of an electronic marketplace, that website features certain content, i.e. the text of the offers provided by the sellers who are recipients of the service and stored at their request. Provided that the listings are uploaded by the users without any prior inspection or control by the electronic marketplace operator involving interaction between natural persons representing the operator and the user, ( ) we are faced with the storage of information which is furnished by a recipient of the service. Under such circumstances, the electronic marketplace operator does not have actual knowledge of illegal activity or information. Nor would the operator be aware of facts or circumstances which would make the illegal activity or information apparent. Hence, the conditions of exemption from liability for hosting, as defined in Article 14 of Directive 2000/31, would be fulfilled.

144. However, as regards a paid internet referencing service and the use of a sign identical to a protected mark in sponsored links of an operator of an electronic marketplace, the information is not stored by this operator which acts then as an advertiser but rather by the operator running the search engine. Therefore the conditions of hosting, as defined in Article 14 of Directive 2000/31, are not met in relation to the electronic marketplace operator in this respect.

145. The judgment in Google France and Google seems to suggest that the hosting provider referred to in Article 14 of Directive 2000/31 should remain neutral in relation to the hosted data. It has been argued before this Court that eBay is not neutral because eBay instructs its clients in the drafting of the advertisements and monitors the contents of the listings.

146. As I have explained, ‘neutrality’ does not appear to be quite the right test under the directive for this question. Indeed, I would find it surreal that if eBay intervenes and guides the contents of listings in its system with various technical means, it would by that fact be deprived of the protection of Article 14 regarding storage of information uploaded by the users. ( )

147. Moreover, as a general remark on the three exceptions laid down in Articles 12, 13 and 14 of Directive 2000/31, I should say something which may seem obvious. The three articles intend to create exceptions to certain types of activity exercised by a service provider. To my understanding, it is inconceivable to think that they would purport to exempt a service provider type as such.

148. Indeed, it is difficult to see that Directive 2000/31 would impose three distinct types of activity which would only be exempted if each of them is exercised in a watertight compartment. If one company is caching and another one hosting, they surely are both exempted. Yet such separation may be extremely rare. In my view, if one company does both – which does not appear at all exceptional in the real world, the exemptions should apply to that one entity too. The same should apply if one or more of the exempted activities are combined with an internet content provider’s activities. ( ) It would be unworkable to reserve the exemptions to certain business types, especially in an area characterised by constant and almost unpredictable change. Already the Commission proposal for Directive 2000/31 started from this forward-looking perspective in an area which is in constant evolution.

149. I do not think that it is possible to sketch out parameters of a business model that would fit perfectly to the hosting exemption. And even if it were, a definition made today would probably not last for long. Instead, we should focus on a type of activity and clearly state that while certain activities by a service provider are exempt from liability, as deemed necessary to attain the objectives of the directive, all others are not and remain in the ‘normal’ liability regimes of the Member States, such as damages liability and criminal law liability.

150. Therefore, when it is accepted that certain activities by a service provider are exempted, that means conversely that activities not covered by an exemption may lead to liability under national law.

151. Thus, for eBay, the hosting of the information provided by a client may well benefit from an exemption if the conditions of Article 14 of Directive 2000/31 are satisfied. Yet the hosting exception does not exempt eBay from any potential liability it may incur in the context of its use of a paid internet referencing service.

Scope of the activities covered by the exception

152. In the second part of the ninth question, the referring court wishes to know whether in a situation where the activities of an operator of an electronic marketplace not only include activities mentioned in Article 14(1) of Directive 2000/31, but also activities which go beyond them, the operator remains exempted as regards the activities covered by that provision (while not exempted as regards the activities not covered) and what is the situation for the ‘activities beyond’ in particular as regards the grant of damages or other financial remedies for the activities not exempted.

153. It follows from the argumentation presented above that the operator remains exempted as regards the activities covered by Article 14(1) of Directive 2000/31. On the other hand, he is not exempted as regards the activities not covered. That situation must be evaluated on the basis of relevant national law provisions and principles, in particular as regards the grant of damages or other financial remedies for the activities not exempted.

Duties of the marketplace operator in relation to future infringements

154. The third part of the ninth question relates to the situation where some illegal activity has already taken place in the marketplace. The referring court asks what are the duties of the marketplace operator in relation to future infringements in such a situation.

155. It should be recalled that Article 14(1)(b) of Directive 2000/31 reflects the principle of ‘notice and take down’. Accordingly the hosting provider has to act expeditiously to remove or to disable access to the illegal information upon obtaining actual knowledge of the illegal activity or illegal information or awareness of facts or circumstances from which the illegal activity or information is apparent.

156. In the application of the principle of ‘notice and take down’ recital 46 of Directive 2000/31 must be taken into account. According to it, the removal or disabling of access has to be undertaken in the observance of the principle of freedom of expression and of procedures established for this purpose at national level. Moreover, the directive does not affect Member States’ possibility of establishing specific requirements which must be fulfilled expeditiously prior to the removal or disabling of information.

157. I recall that listings uploaded by users of an electronic marketplace are commercial communications and as such protected by the fundamental right of freedom of expression and information enshrined in Article 11(1) of the Charter of Fundamental Rights of the EU. This right shall include freedom to hold opinions and to receive and impart information and ideas without interference by public authority and regardless of frontiers.

158. Obviously freedom of expression and information does not permit the infringement of intellectual property rights. These latter rights are equally protected by the Charter, by its Article 17(2). Nevertheless, it entails that the protection of trade mark proprietor’s rights in the context of electronic commerce may not take forms that would infringe the rights of innocent users of an electronic marketplace or leave the alleged infringer without due possibilities of opposition and defence. ( ) In my opinion, recital 46 and Article 14(3) of Directive 2000/31 expressly refer to procedures at the national level and authorise the Member States to establish specific requirements which must be fulfilled expeditiously prior to the removal or disabling of information.

159. In Finland, for example, national legislation implementing Directive 2000/31 provides, for constitutional reasons, ( ) that a hosting service provider is required to remove information stored in his system only after having received a court order to that effect in the case of a trade mark infringement, or upon notice by the rightsholder in the case of an alleged infringement of copyright or a neighbouring right. In the latter case the user has a possibility to oppose the removal within 14 days. ( )

160. It is submitted that actual knowledge or awareness referred to in Article 14 of Directive 2000/31 is born upon service of a court order or a notice. ( )

161. As to the interpretation of Article 14(1)(a) of Directive 2000/31, for me the requirement of ‘actual knowledge’ consists of two aspects.

162. First it is evident that the service provider must have actual knowledge of, and not a mere suspicion or assumption regarding, the illegal activity or information. It also seems to me that legally ‘knowledge’ may refer only to past and/or present but not to the future. Hence, in the case of an alleged trade mark infringement on an electronic marketplace, the object of knowledge must be a concluded or ongoing activity or an existing fact or circumstance.

163. Secondly the requirement of actual knowledge seems to exclude construed knowledge. It is not enough that the service provider ought to have known or has good reasons to suspect illegal activity. This is also in line with Article 15(1) of Directive 2000/31 which forbids the Member States to impose on service providers general obligations to monitor the information they transmit or store or to actively seek facts or circumstances indicating illegal activity.

164. Consequently, actual knowledge means knowledge of past or present information, activity or facts that the service provider has on the basis of an external notification or its own voluntary research.

165. At the outset this seems to exclude the possibility that a service provider could have actual knowledge or awareness in relation to future infringements that are likely to occur. I am afraid that the situation is not so simple.

166. I take it for granted that there is no actual knowledge of B infringing trade mark X because A infringes or has infringed trade mark X. Neither can there be actual knowledge of A infringing trade mark Y because he has been found to infringe trade mark X even if the trade mark belonged to the same proprietor.

167. However, if A has been discovered infringing trade mark X by listing an offer on the electronic marketplace in September, I would not exclude that the marketplace operator could be considered having actual knowledge of information, activity, facts or circumstance if A uploads a new offer of the same or similar goods under trade mark X in October. In such circumstances it would be more natural to speak about the same continuous infringement than two separate infringements. ( ) I recall that Article 14(1)(a) mentions ‘activity’ as one object of actual knowledge. An ongoing activity covers past, present and future.

168. Hence, regarding the same user and the same trade mark an operator of an electronic marketplace has actual knowledge in a case where the same activity continues in the form of subsequent listings and can also be required to disable access to the information the user uploads in the future. In other words, exemption from liability does not apply in cases where the electronic marketplace operator has been notified of infringing use of a trade mark, and the same user continues or repeats the same infringement.

X – Injunctions against intermediaries

169. The tenth question relates to the possibility for the trade mark proprietor to obtain an injunction under Article 11 of Directive 2004/48 on the enforcement of intellectual property rights, not only against the third party infringing the trade mark, but also against an intermediary whose services have been used to infringe the registered trade mark. The referring court wishes to know in particular whether this article requires that an injunction is made available as a matter of EU law to prevent future infringements and if that is so, what is the scope of the injunction to be made available. ( ) This is the first time the Court is called to interpret Article 11 of Directive 2004/48.

170. All the parties agree that injunctions against intermediaries are foreseen by Directive 2004/48. However, while eBay submits that an injunction against a hosting provider may only relate to specific and clearly identifiable individual content, the other parties consider that injunctions may include measures to prevent further infringements.

171. The basic challenge in the interpretation of Directive 2004/48 relates to the balancing between too aggressive and too lax enforcement of intellectual property rights. This task has been compared to Odysseus’ journey between the two monsters of Scylla and Charybdis. ( ) While it is possible to construe the directive as aiming at executing a strong or a weak enforcement ideology, it would seem necessary to take due account of Article 3 of Directive 2004/48 in all interpretation of the directive. It follows from this article that Directive 2004/48 lays down a general obligation for the Member States to provide for measures, procedures and remedies necessary for the enforcement of intellectual property rights and take appropriate action against those responsible for counterfeiting and piracy. These measures, procedures and remedies should be sufficiently dissuasive, but avoid creating barriers to legitimate trade, and offer safeguards against their abuse.

172. The core provisions of Directive 2004/48 are laid down in its Chapter II (entitled ‘Measures, procedures and remedies’). Two sections of that Chapter seem noteworthy. While both section 4 (‘Provisional and precautionary measures’ – Article 9) and section 5 (‘Measures resulting from a decision on the merits of the case’) mention measures to be made available against the infringer and the intermediary, it is the latter section 5 which is of special interest here. It consists of Articles 10 (corrective measures), 11 (injunctions) and 12 (alternative measures).

173. The two first sentences of Article 11 relate to the injunctions to be made available against the infringer of an intellectual property right. The third sentence requires that injunctions should also be available against an intermediary, whose services are used by a third party to infringe an intellectual property right. The scope of injunctions against an intermediary is not defined, but as this aspect is added as a complementary element to the two first sentences, I think that these two sentences should be used in interpreting the third sentence.

174. It should be recalled that the first sentence of Article 11 of Directive 2004/48 requires that judicial authorities of the Member States, ‘where a judicial decision is taken finding an infringement of an intellectual property right’, may issue against the infringer ‘an injunction aimed at prohibiting the continuation of the infringement’. A literal reading of this text would suggest a concrete finding of an infringement and a stopping of that specific infringement by the infringer from continuing in the future.

175. As to the nature of the injunctions to be made available against the infringer, it appears that EU law requires that, by this injunction, a judicially established infringement can be brought to an end. Prevention of further infringements is also possible, even if the language of the directive becomes more cautious. Given the reference to the ‘continuation’ aspect of the infringement, the more cautious language relating to ‘further’ infringements and the proportio