Notification of the imposition of a public service obligation on certain domestic routes pursuant to Article 4(1)(a) of Council Regulation (EEC) No 2408/92 of 23 July 1992 on access for Community air carriers to intra-Community air routes

(2002/C 106/03)

(Text with EEA relevance)

The Swedish Government has decided to impose a public service obligation in respect of scheduled air services with effect from 27 October 2002 on the following routes (outward and inward bound) pursuant to Article 4(1)(a) of Council Regulation (EEC) No 2408/92 of 23 July 1992 on access for Community air carriers to intra-Community air routes:

Arvidsjaur-Stockholm/Arlanda,

Gällivare-Stockholm/Arlanda,

Hagfors-Stockholm/Arlanda,

Hemavan-Stockholm/Arlanda,

Lycksele-Stockholm/Arlanda,

Storuman-Stockholm/Arlanda,

Sveg-Stockholm/Arlanda,

Torsby-Stockholm/Arlanda,

Vilhelmina-Stockholm/Arlanda and

Pajala-Luleå.

The public service obligation encompasses a number of criteria which airlines must meet in respect of number of flights, passenger capacity, timetables, maximum ticket prices, etc. These criteria are given for the individual routes in Annexes 1 to 10.

ANNEX 1

PUBLIC SERVICE OBLIGATION ON THE ROUTE ARVIDSJAUR-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 48 seats per outward and return journey and at least 43500 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.00 for an afternoon flight. Departure from Arlanda must be no later than 09.30 for a morning flight and no later than 19.00 for an afternoon flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Arvidsjaur-Stockholm/Arlanda may not exceed SEK 4610 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 2

PUBLIC SERVICE OBLIGATION ON THE ROUTE GÄLLIVARE-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 48 seats per outward and return journey and at least 76700 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.10 for an afternoon flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 20.00 for an afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Gällivare-Stockholm/Arlanda may not exceed SEK 5090 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 3

PUBLIC SERVICE OBLIGATION ON THE ROUTE HAGFORS-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 15 seats per outward and return journey and at least 7175 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.00 in the case of a morning flight and no later than 18.00 for an afternoon flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 19.20 for an afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Ticket prices

The price of a return trip Hagfors-Stockholm/Arlanda may not exceed SEK 3560 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 4

PUBLIC SERVICE OBLIGATION ON THE ROUTE HEMAVAN-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 48 seats per outward and return journey and at least 10700 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 14.00. Departure from Arlanda must be no later than 09.30. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Hemavan-Stockholm/Arlanda may not exceed SEK 4357 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 5

PUBLIC SERVICE OBLIGATION ON THE ROUTE SVEG-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 15 seats per outward and return journey and at least 11550 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.00 in the case of a morning flight and no later than 18.30 for an afternoon flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 19.05 for an afternoon flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Ticket prices

The price of a return trip Sveg-Stockholm/Arlanda may not exceed SEK 4010 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 6

PUBLIC SERVICE OBLIGATION ON THE ROUTE LYCKSELE-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 48 seats per outward and return journey and at least 39300 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.30 for an afternoon flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 20.00 for an afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Lycksele-Stockholm/Arlanda may not exceed SEK 4357 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 7

PUBLIC SERVICE OBLIGATION ON THE ROUTE STORUMAN-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 48 seats per outward and return journey and at least 21150 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.00 for an afternoon flight. Departure from Arlanda must be no later than 09.30 for a morning flight and no later than 19.00 for an afternoon flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Storuman-Stockholm/Arlanda may not exceed SEK 4357 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 8

PUBLIC SERVICE OBLIGATION ON THE ROUTE TORSBY-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 15 seats per outward and return journey and at least 5075 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.00 in the case of a morning flight and no later than 18.00 for an afternoon flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 19.20 for an afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Ticket prices

The price of a return trip Torsby-Stockholm/Arlanda may not exceed SEK 3560 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 9

PUBLIC SERVICE OBLIGATION ON THE ROUTE VILHELMINA-STOCKHOLM/ARLANDA

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

>TABLE>

Number of seats

There must be at least 48 seats per outward and return journey and at least 25500 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.30 for an afternoon flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 20.00 for an afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Vilhelmina-Stockholm/Arlanda may not exceed SEK 4357 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.

ANNEX 10

PUBLIC SERVICE OBLIGATION ON THE ROUTE PAJALA-LULEÅ

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same frequency will apply in the following year.

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Number of seats

There must be at least 15 seats per outward and return journey and at least 5250 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the next timetable period. The same restriction applies to the whole route.

Timetable

The timetable must be well adapted to the departure times and ensure good connections to the outward bound and return Luleå-Stockholm/Arlanda flights.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions must be at least 20 kg.

Ticket prices

The price of a return trip Pajala-Luleå may not exceed SEK 1400 including tax and VAT. Price adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems. Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

- embarkation and disembarkation can take place in comfort, safety and dignity,

- escorting and other assistance for changing plane/airline are provided during the journey,

- information is provided on travel routes and travel possibilities before the flight is undertaken,

- information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

- ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable society. The following general requirements apply:

- Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles and aircraft.

- All installed equipment which has an environmental impact must be in good working order and be used in accordance with the current instructions.

- The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar quarter on their compliance with the service obligation.