EUROPEAN COMMISSION Brussels, 25.5.2016 COM(2016) 284 final REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL Assessing the effectiveness of Regulation (EC) N° 2006/2004 of the European Parliament and of the Council of 27 October 2004 on the cooperation between national authorities responsibles for the enforcement of consumer protection laws ( the Regulation on consumer protection cooperation)



Introduction: economic, political and legal context To sustain economic growth in the EU, the Commission has set down its ambitions to unleash the potential of cross-border consumer markets, both online and offline, in the Digital Single Market Strategy and the Single Market Strategy adopted in 2015. As first steps, the Commission proposed to complete the EU legislative framework by addressing remaining regulatory gaps regarding digital content contracts and the online sales of goods. It launched actions to assess the role of platforms, geographical sales restrictions and the impact of the collaborative economy. It also stressed the need to support legislation with effective and consistent enforcement, to ensure that internal market rules deliver the intended economic benefits for the EU economy. Evidence however shows that compliance with consumer rules is still an issue that impacts on consumers' and traders' trust in cross-border markets in the EU (see the box below). Key figures Consumer detriment in cross-border transactions: conservative estimates based on a representative sample of five online sectors (clothing, electronic goods, recreation, consumer credit and package travel), show that 37% of online traders in the EU do not respect consumer law. This results in a consumer detriment of about EUR 770 million per year in the surveyed sectors alone. It is estimated that strengthened enforcement cooperation could lead to a significant reduction of non-compliance: the coordinated screening and correction of websites (sweeps), carried out by national enforcement authorities in past years, have resulted in an improvement in compliance rates from 20%-40% (according to the sectors) in the initial investigation phase, to above 80% after a year. Consumer trust in cross-border transactions: According to a 2014 Eurostat survey, only 15% of consumers reported having bought online from other EU countries, while 44% did so domestically. According to the 2015 edition of the Consumer Scoreboard, while 61% of EU consumers feel confident about purchasing via the Internet from a retailer located in their own country, only 38% feel confident about doing so from a trader located in another EU country. Strengthened cross-border enforcement and reduced consumer detriment would reinforce consumer trust, thus boosting cross-border e-commerce transactions. Low propensity to sell cross-border online: Within retail trade, the e-commerce market share remains lower in Europe than in the USA: in 2014 it was 7.2% compared to 11.6% in the USA. In the same year, only 12% of EU retailers sold online to consumers in other EU countries, while three times as many (37%) did so domestically. Enforcement of consumer law is primarily the responsibility of Member States. However, especially in the digital environment where transactions know no borders, it is only through cooperation that national authorities can effectively address consumer law infringements taking place in a cross-border context. The Consumer Protection Cooperation Regulation (CPC Regulation) was adopted in 2004 to create a formal cooperation framework between national enforcement authorities, to address problematic practices with a cross-border dimension. In assessing the means of unleash growth, the Digital Single Market Strategy highlighted the "need for more rapid, agile and consistent enforcement of consumer rules for online and digital purchases to make them fully effective". And the Commission undertook to "clarify and develop the powers of enforcement authorities and improve the coordination of their market monitoring activities and alert mechanisms to detect infringements faster." Furthermore, the Single Market Strategy stressed the importance of enforcement cooperation to address unjustified commercial discrimination based on geographical criteria: "(those measures) must go hand in hand with strengthened enforcement in each Member State, which, as announced in the Digital Single Market Strategy, must be further enhanced through the reform of the Consumer Protection Cooperation Regulation". The above-mentioned Strategies took on board the assessments set out in Article 21a of the CPC Regulation that began in 2012 with a view to improving the functioning of this Regulation. Indeed, Article 21a of the CPC Regulation requires the Commission to assess in a report to the European Parliament and to the Council, 10 years after the adoption of the Regulation, its operational mechanisms, its Annex and its effectiveness. It invites the Commission to make a legislative proposal, if appropriate, to amend the Regulation. As required by this Article, the Commission carried out a thorough assessment of the functioning of the CPC Regulation, the outcomes of which are presented in this Report. The analytical steps of this assessment included an external evaluation (2012), a public consultation (2013-2014), a Consumer Summit dedicated to enforcement held in 2013, two biennial reports in 2009 and 2012, the 2014 Commission Report on the functioning of the CPC Regulation. Since the assessment pointed out the need to improve and modernise the CPC Regulation a detailed impact assessment of various possible options was performed in 2015 to assess the need for a legislative proposal to amend the CPC Regulation. 1.Assessment of the effectiveness of the CPC operational mechanisms The CPC Regulation currently covers 20 Directives and Regulations concerning the Union consumer and marketing law acquis. It aims to ensure compliance with these laws, protecting the collective economic interests of consumers, and defending legitimate businesses from rogue competitors. It ensures the smooth functioning of retail markets across the EU. It sets forth operational mechanisms for cooperation between national enforcers providing for mutual assistance requests (for information and for enforcement measures) and enabling competent authorities to coordinate their actions to tackle infringements of Union consumer laws made by businesses in a cross-border context. These mechanisms allow authorities to overcome the limitations of national jurisdictional boundaries so that they can address the problematic practices of traders established in their jurisdictions when these harm consumers in other EU countries. The evaluation addressed the question to what extent the implementation of the CPC Regulation led to the development of effective means to safeguard consumers' collective interests across the EU. The CPC Regulation set common minimum powers for national authorities and allowed them to stop infringements across borders. For example, since 2007, more than 4,500 e-commerce websites in various economic sectors have been screened for infringements of EU law resulting in an increased level of compliance.

In 2014, a further step in enforcement cooperation was made with the launch of coordinated actions requiring the concerned traders to cease unfair commercial practices in areas of common interest across the EU (for example, in the field of car rental or of online games offering "in-app" purchases). Despite the positive outcomes concerning the relevance of the objectives of the Regulation, the external evaluation and public consultation pointed identified following issues hindering the efficiency of the Regulation: Insufficient minimum powers of enforcers to cooperate efficiently and swiftly especially in the digital environment. The CPC Regulation provides competent authorities in the Member States with a list of minimum investigation and enforcement powers which are necessary to ensure cooperation and for the application of the Regulation . Such powers are indispensable for example to gather and exchange evidence in a legally sound manner between countries. In the assessment, a number of possible misconducts by traders were examined and it was concluded that they could not be efficiently tackled under the current CPC framework. In particular, the CPC authorities have limited powers to obtain information on the real identity of the trader behind a malpractice committed in the digital sphere and have limited powers to seek the help of other authorities (such as financial police) or third parties (such as domain registrars). Insufficient sharing of market intelligence. The development of e-commerce has allowed for wide-ranging marketing campaigns which can reach millions of consumers instantly. This requires authorities to set up of a much speedier intelligence-gathering system than was needed in the days of offline trade and that they are able to reorganize their priorities faster and be more agile. According to the external evaluation and the Commission's impact assessment, the detection of infringements comes late due to the malfunctioning of the current CPC alert mechanism and the lack of common prioritisation. For example, alert messages are sent indiscriminaely to all authorities connected to the CPC database, irrespective of relevance or priority. Limitation of the mechanism to address infringements concerning several countries. The current CPC mutual assistance mechanism (Articles 6-8) is principally geared at addressing infringements committed by a trader established in one country and targeting the consumers of another country. However, the development of the Internal Market has brought about an accelerated internationalisation of retail trade led by large companies whose local subsidiaries apply the same practices across the board. National authorities are therefore often faced with similar infringements taking place in their markets at the same time. The CPC Regulation contains provisions for tackling such infringements. It provides that national authorities coordinate their actions so as to consistently apply the same response against the same breach of EU legislation (Article 9 of the CPC Regulation ). However, the external evaluation points out that this does not permit economies of scales as each authority still has to act individually. This is a costly duplication of enforcement efforts: the impact assessment report estimates that per coordinated action, Member States' costs could be halved thanks to a streamlined EU coordination procedure. Highly coordinated approaches at the EU level are therefore needed and due to the Union dimension of such bad practices, the Commission could play an important coordination role to assist the national authorities concerned . As highlighted in the impact assessment report, the experience gained from the two coordinated actions regarding car rental and in-app purchases have also confirmed that the existing coordination framework under Article 9 is too vague, as well as lacking in particular a well-defined and transparent coordination procedure, clarity about actors' respective roles and responsibilities and about the consequences of inaction. 2.Assessment of the Annex of the CPC Regulation The CPC cooperation covers Directives, as transposed in the legal order of Member States, and Regulations which are listed in the Annex to the CPC Regulation. Since 2007, the scope of the Annex has been gradually extended, however, several pieces of Union legislation which lay down important consumer rights are currently outside its scope. The external evaluation concluded that a limited update could be necessary based on the following criteria: impact on the collective interests of consumers; cross-border relevance; public enforcement dimension; and consistency with the sectorial and horizontal legislation currently listed in the Annex. Based on this, the evaluation concluded that the Annex needs an update to reflect the entry into force of new Union legislation. Following the Impact Assessment, the following pieces of legislation were recommended for the inclusion in the CPC Regulation's Annex: the Mortgage Credit Directive , the Rail Passenger Rights Regulation , the Regulation on rights of disabled persons and persons with reduced mobility when travelling by air and pricing provisions of the Air Services Regulation , and the Payment Accounts Directive. In addition, the 2015 Single Market Strategy concluded that Article 20 of the Services Directive lacked an efficient cross-border cooperation mechanism and should therefore be included in the CPC Regulation's Annex 3. The way forward: smarter enforcement solutions – the modernisation of the CPC Regulation In view of the above, the Commission proposes to modernise the current CPC Regulation in order to improve the cross-border enforcement of EU consumer laws. Result of the impact assessment Main cost/benefit elements of the Commission's proposal Consumers will benefit from better-functioning markets with fewer disputes and a higher level of protection when purchasing cross-border, especially online. It was estimated for the subset of five online markets studied that a decrease of 10 points in the non-compliance rate of 37% could reduce the detriment from an estimated EUR 770 million per year to about EUR 539 million, i.e. by 30%. Any new single CPC action against a widespread practice could also reduce significantly the consumer detriment across the EU (e.g. by an estimated EUR 68 million in the case of the coordinated action against the misleading marketing of in-app offers in online games). The Commission will support the Member States in their enforcement efforts against infringements with an important EU-level dimension, thereby avoiding the duplication involved in carrying out parallel proceedings to address the same infringements. Costs for authorities will be saved thanks to the possibility to reuse evidence, avoid duplication and ensure maximum consistency of enforcement actions. Earlier detection of malpractices and an alignment of priorities will permit better targeted actions to address widespread infringements across the EU. This will result in CPC actions having a stronger deterrent effect. Some Member States may need to slightly adapt their national laws so that authorities benefit from the sharing of evidence and from the extended list of powers to cooperate in a cross-border context. The main cost for Member States will cover familiarisation and training due to new powers and procedures (ca. EUR 3,000 per authority). The cost of one coordinated enforcement action initiated through a mandatory coordination procedure was estimated to be ca. EUR 174,000 for all Member States. However, it should be stressed that Member States have in any case the obligation to tackle practices contrary to EU law and, the cost this cannot therefore be considered to be a supplementary cost that would otherwise not have been incurred. Overall in the medium term, savings are expected thanks to more coordinated Union-wide actions. The Commission's additional cost for its enhanced coordination role is expected to be below EUR 300,000 per year in staff costs and should be covered by a reallocation of its human resources. What is the impact on SMEs and on competitiveness? No additional legal obligations will be imposed on the business sector. Strengthened cross-border enforcement will improve the regulatory environment for retail markets. This will allow enterprises, including SMEs, to avoid legal expertise costs when marketing their products cross-border and to be more confident that the same EU consumer law is equally enforced in the other countries in which they want to operate. More consistent cross-border enforcement will boost the competitiveness of honest, law-abiding traders, increase competition, and level the playing field in the Internal Market. Will there be a significant impact on national budgets and administrations? The impact on national budgets will be rather moderate compared to the savings afforded by the pooling of resources to address widespread infringements: one coordinated action that replaces 28 national actions, could result in total net savings varying from ca. EUR 180,000 (in the case of coordinated action which succeed in negotiating a settlement with the trader) to ca. EUR 815,000 (where negotiations fail and national enforcement actions have to be launched against the trader). Proportionality Benefits in terms of reduction of consumer harm and transaction costs for all operators, efficiency of public intervention, and ultimately expected economic growth thanks to increased consumer demand, considerably outweigh a limited increase in costs for public authorities and the Commission and the proposal is therefore considered to offer a proportional answer to the current low level of compliance with consumer protection rules in cross-border markets. The proposed amendments to the CPC Regulation concern the following aspects: