(2)

The following characteristics shall be collected: (a) Access to and use of ICT by individuals and/or in households (i) for all households: — access to the internet at home (by any enabling device: computers as well as smart phones, games consoles or e-book readers); (ii) for households with internet access: — internet connection: fixed broadband connection; — internet connection: mobile broadband connection (via mobile phone network of at least 3G); — (optional) internet connection: dial-up access over normal telephone line or ISDN; — (optional) internet connection: mobile narrowband connection (via mobile phone network below 3G); (iii) for individuals who are employees or self-employed, including family workers, and who have used the internet in the last 12 months: — use of computers, laptops, smartphones, tablets or other portables devices, in the main paid job; — use of other computerised equipment or machinery such as those used in production lines, transportation or other services, including handheld devices such as those used for stock control, in the main paid job; (iv) for individuals who are employees or self-employed, including family workers, who are using computers, laptops, smartphones, tablets or other portable devices in the main paid job and have used the internet in the last 12 months: — exchange of emails or enter data into databases, in the main paid job, at least once per week; — create or edit electronic documents, in the main paid job, at least once per week; — use social media for work, in the main paid job, at least once per week; — use of applications to receive tasks or instructions, excluding e-mails, in the main paid job, at least once per week; — use of occupational specific software (such as for design, data analysis, processing), in the main paid job, at least once per week; — develop or maintain IT systems or software, in the main paid job, at least once per week; — did not carry out any of the listed activities in the main paid job, at least once per week; (v) for individuals who are employees or self-employed, including family workers, who are using computers, laptops, smartphones, tablets, other portable devices or other computerised equipment or machinery (such as those used in production lines, transportation or other services), in the main paid job, and have used the internet in the last 12 months: — change of tasks in the main paid job as a result of the introduction of new software or computerised equipment, in the last 12 months; — (optional) involvement in choosing, modifying or testing the software or computerised equipment used at work, in the main paid job, in the last 12 months; — (optional) changes in the time spent on repetitive tasks, in the main paid job, in the last 12 months: increase, decrease, no relevant change; — (optional) changes in the independence in organising own tasks, in the main paid job, in the last 12 months: increase, decrease, no relevant change; — (optional) changes in the monitoring of own performance, in the main paid job, in the last 12 months: increase, decrease, no relevant change; — (optional) changes in the time spent on acquiring new skills needed for work, in the main paid job, in the last 12 months: increase, decrease, no relevant change; — (optional) changes in the ease of collaboration with colleagues or business partners, in the main paid job, in the last 12 months: increase, decrease, no relevant change; — (optional) changes in the amount of irregular working hours (night, weekend, shift work), in the main paid job, in the last 12 months: increase, decrease, no relevant change; — average frequency of working from home in the last 12 months: every day or almost every day, at least once a week (but not every day), less than once a week, never. (b) Use of the internet for different purposes by individuals and/or in households (i) for all individuals: — most recent internet use, at any location, with any enabling device: in the last three months, between three months and a year ago, more than one year ago, never used the internet; (ii) for individuals who have used the internet in the last three months: — average frequency of internet use in the last three months: every day or almost every day, at least once a week (but not every day), less than once a week; — use of desktop computer to access the internet in the last three months; — use of laptop to access the internet in the last three months; — use of tablet to access the internet in the last three months; — use of mobile phone or smart phone to access the internet in the last three months; — use of other mobile devices (such as media or games player, e-book reader, smart watch) to access the internet in the last three months; — internet use in the last three months for private purposes for sending, receiving emails; — internet use in the last three months for private purposes for telephoning over the internet, video calls (via webcam) over the internet (using applications); — internet use in the last three months for private purposes for participating in social networks (creating a user profile, posting messages or other contributions); — internet use in the last three months for private purposes for finding information about goods or services; — internet use in the last three months for private purposes for listening to music (such as web radio, music streaming); — internet use in the last three months for private purposes for watching internet streamed TV (live or catch-up) from TV broadcasters; — internet use in the last three months for private purposes for watching Video on Demand from commercial services; — internet use in the last three months for private purposes for watching video content from sharing services; — internet use in the last three months for private purposes for playing or downloading games; — internet use in the last three months for private purposes for seeking health-related information (about matters such as injuries, diseases, nutrition, improving health, etc.); — internet use in the last three months for private purposes for making an appointment with a practitioner via a website or apps (such as a hospital or a health care centre); — internet use in the last three months for private purposes for selling goods or services (for example via auctions); — internet use in the last three months for private purposes for internet banking; — use of internet storage space (cloud computing) in the last three months for private purposes for saving documents, pictures, music, video or other files; — internet use (excluding emails) in the last three months for buying or selling shares, bonds, funds or other investment services for private purposes in the last 12 months; — internet use (excluding emails) in the last three months for buying or renewing existing insurance policies, including those offered as a package together with another service for private purposes in the last 12 months; — internet use (excluding emails) in the last three months for taking a loan or mortgage or arranging credit from banks or other financial providers for private purposes in the last 12 months; (iii) for individuals who have used the internet every day or almost every day in the last three months: — use of the internet several times during the day, in the last three months; (iv) for individuals who have used the internet in the last 12 months: — use of any website or app in the last 12 months to arrange an accommodation (such as a room, apartment, house, holiday cottage, etc.) from another private individual for private purposes: intermediary websites or apps dedicated to arranging accommodation, other websites or apps (including social networks), not used; — use of any website or app in the last 12 months to arrange a transport service (such as by car) from another private individual for private purposes: intermediary websites or apps dedicated to arranging transport services, other websites or apps (including social networks), not used; — use of intermediary website or apps to obtain paid work in the last 12 months: as main source of income, as an additional source of income, not used; — last purchase or order of goods or services over the internet (using websites or apps; excluding orders via manually typed emails, short message service or multimedia messaging services) for private use via any device: in the last three months, between three months and a year ago, more than one year ago, never bought or ordered anything over the internet; — use of a smartphone for private purposes; (v) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last three months: — the number of times goods or services were bought or ordered over the internet in the last three months for private use: number of times or in classes: 1 to 2 times, between 3 and 5 times, between 6 and 10 times, > 10 times; — the total value of goods or services (excluding shares or other financial services) bought or ordered over the internet in the last three months for private use: amount in euro or in classes: less than EUR 50, EUR 50 to less than EUR 100, EUR 100 to less than EUR 500, EUR 500 to less than EUR 1 000, EUR 1 000 or more, unknown; (vi) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months: — internet use for buying or ordering food or groceries for private use in the last 12 months; — internet use for buying or ordering household goods (such as furniture, toys, etc., but excluding consumer electronics) for private use in the last 12 months; — internet use for buying or ordering medicine for private use in the last 12 months; — internet use for buying or ordering clothes or sports goods for private use in the last 12 months; — internet use for buying or ordering computer hardware for private use in the last 12 months; — internet use for buying or ordering electronic equipment (including cameras) for private use in the last 12 months; — internet use for buying or ordering telecommunication services (such as TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money on prepaid phone cards) for private use in the last 12 months; — internet use for buying or ordering holiday accommodation (such as hotels) for private use in the last 12 months; — internet use for buying or ordering other travel arrangements (such as transport tickets, car hire) for private use in the last 12 months; — internet use for buying or ordering tickets for events for private use in the last 12 months; — internet use for buying or ordering films or music for private use in the last 12 months; — internet use for buying or ordering books, magazines or newspapers for private use in the last 12 months; — internet use for buying or ordering e-learning material for private use in the last 12 months; — internet use for buying or ordering video games software, other computer software and software upgrades for private use in the last 12 months; — internet use for buying or ordering other goods or services for private use in the last 12 months; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: national sellers; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: sellers from other EU countries; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: sellers from the rest of the world; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: country of origin of the sellers is unknown; (vii) for individuals who are employees or self-employed, including family workers, who are using computers, laptops, smartphones, tablets, other portable devices or other computerised equipment or machinery (such as those used in production lines, transportation or other services), in the main paid job, have used the internet and worked from home in the last 12 months: — use of the internet for the main paid job, in the last 12 months. (c) ICT security and trust (i) for individuals who have used the internet in the last 12 months: — use of simple login with username and password as identification procedure for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; — use of social media login used for other services as identification procedure for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; — use of a security token as identification procedure for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; — use of an electronic identification certificate or card used with a card reader as identification procedure for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; — use of a procedure involving the own mobile phone (such as a code received via a message) as identification procedure for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; — use of a single pin code list (such as a plastic card with codes, scratch codes, etc.) or random characters of a password as identification procedure for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; — use of other electronic identification procedures for online services (such as online banking, public services ordering or buying goods or services online,) for private purposes in the last 12 months; — (optional) no electronic identification procedure used for online services (such as online banking, public services, ordering or buying goods or services online) for private purposes in the last 12 months; (ii) for individuals who have used the internet in the last 12 months and a smartphone for private purposes: — use of any kind of security software or service (such as antivirus, antispam or firewall) automatically installed or provided with the operating system on the smartphone used for private purposes; — use of any kind of security software or service (such as antivirus, antispam or firewall) installed by the individual, subscribed to it or by somebody else, on the smartphone used for private purposes; — no security software or service (such as antivirus, antispam or firewall) installed on the smartphone used for private purposes; — not known if any kind of security software or service (such as antivirus, antispam or firewall) is installed on the smartphone used for private purposes; — loss of information, documents, pictures or other kind of data as a result of a virus or other hostile type of programs, on the smartphone used for private purposes; — no loss of information, documents, pictures or other kind of data as a result of a virus or other hostile type of programs, on the smartphone used for private purposes; — loss of information, documents, pictures or other kind of data as a result of a virus or other hostile type of programs, on the smartphone used for private purposes, not known; — restriction or refusal of access to the personal data (such as location, contact list) at least once when using or installing an application on the smartphone used for private purposes; — no restriction or refusal of access to the personal data (such as location, contact list) when using or installing an application on the smartphone used for private purposes; — no awareness of the possibility of restriction or refusal of access to the personal data (such as location, contact list) when using or installing an application on the smartphone used for private purposes; — no use of applications on the smartphone used for private purposes; (iii) for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months although there was a need to submit official forms, reasons for not submitting: — concerns about protection and security of personal data in the last 12 months. (d) ICT competence and skills (i) for individuals who are employees or self-employed, including family workers, who are using computers, laptops, smartphones, tablets, other portable devices or other computerised equipment or machinery (such as those used in production lines, transportation or other services), in the main paid job, and have used the internet in the last 12 months: — learnt to use new software or computerised equipment for the main paid job, in the last 12 months; — perception of skills relating to the use of computers, software and applications, in the main paid job: further training needed to cope well with own duties, skills correspond well with own duties, skills to cope with more demanding duties; (ii) for individuals who have used the internet in the last 12 months, learning activities carried out to improve skills related to the use of computers, software or applications: — free online training or self-study, in the last 12 months; — training paid by oneself, in the last 12 months; — free training provided by public programs or organisations other than the own employer, in the last 12 months; — training paid or provided by the own employer, in the last 12 months; — on-the-job training (such as co-workers, supervisors), in the last 12 months; (iii) for individuals who have used the internet and carried out learning activities to improve skills related to the use of computers, software or applications in the last 12 months, field in which the training was carried out: — (optional) online marketing or e-Commerce, in the last 12 months; — (optional) social media, in the last 12 months; — (optional) programming languages, including design or management of websites, in the last 12 months; — (optional) data analysis or management of databases, in the last 12 months; — (optional) maintenance of computer networks, servers, etc., in the last 12 months; — (optional) IT-security or privacy management, in the last 12 months; — (optional) specific software applications for work, in the last 12 months; — (optional) other fields of training related to the use of computers, software or applications, in the last 12 months. (e) Use of ICT by individuals to exchange information and services with governments and public administrations (e-government) (i) for individuals who have used the internet in the last 12 months: — internet use in the last 12 months for private purposes, for obtaining information from the websites or apps of public authorities or public services (manually typed emails should be excluded); — internet use in the last 12 months for private purposes, for downloading/printing official forms from the websites of public authorities or public services (manually typed emails should be excluded); — internet use in the last 12 months for private purposes, for submitting completed forms online to public authorities or public services (manually typed emails should be excluded); (ii) for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months: — did not submit completed forms because there was no need to submit any official forms for private purposes in the last 12 months; (iii) for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months, although there was a need to submit official forms, reasons for not submitting: — no such online service was available; — lack of skills or knowledge (for example, they did not know how to use the website or it was too complicated to use); — another person submitted completed forms online on the respondent's behalf (for example a consultant, a tax adviser, a relative or family member); — other reason for not submitting completed forms online to public authorities. (f) Access to and use of technologies enabling connection to the internet or other networks from anywhere at any time (ubiquitous connectivity) (i) for individuals who have used the internet in the last three months: — use of a mobile phone or smartphone to access the internet away from home or work in the last three months; — use of a laptop to access the internet away from home or work in the last three months; — use of a tablet to access the internet away from home or work in the last three months; — use of other mobile devices (such as media or games player, e-book reader, smart watch) to access the internet away from home or work in the last three months; — no use of mobile devices to access the internet away from home or work in the last three months; (ii) for individuals who are employees or self-employed, including family workers, who are using computers, laptops, smartphones, tablets, other portable devices or other computerised equipment or machinery (such as those used in production lines, transportation or other services), in the main paid job, and have used the internet in the last 12 months: — (optional) frequency of working at an external site (such as a construction site, agricultural field or other public/private spaces) or on the move (such as in a vehicle), in the last 12 months: every day or almost every day, at least once a week (but not every day), less than once a week, never; (iii) for individuals who are employees or self-employed, including family workers, who are using computers, laptops, smartphones, tablets, other portable devices or other computerised equipment or machinery (such as those used in production lines, transportation or other services) in the main paid job, worked at an external site (such as a construction site, agricultural field or other public/private spaces) or on the move (such as in a vehicle), and have used the internet in the last 12 months: — (optional) use of laptops, smartphones, tablets or other portable devices for own job when working at an external site (such as a construction site, agricultural field or other public/private spaces) or on the move (such as in a vehicle) in the last 12 months.