Use of Internet for different purposes by individuals and/or in households Characteristics to be collected for all individuals: — most recent Internet use (within the last three months; between three months and a year ago; more than one year ago; never used the Internet). Characteristics to be collected for individuals having already used the Internet: — most recent Internet commerce activity for private use (within the last three months; between three months and a year ago; more than one year ago; never bought or ordered). Characteristics to be collected for individuals having used the Internet in the last three months: — frequency of Internet use in the last three months (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month) — location of Internet use in the last three months: at home — location of Internet use in the last three months: at place of work (other than home) — location of Internet use in the last three months: at place of education — location of Internet use in the last three months: at another person’s home — location of Internet use in the last three months: elsewhere (optional: report separately for public library; post office; public office, town hall or government agency; community or voluntary organisation; Internet café) — use of mobile devices to access the Internet: mobile phone via WAP or GPRS — use of mobile devices to access the Internet: mobile phone via UMTS — use of mobile devices to access the Internet: handheld computer — substitution of private traditional postal mail by Internet or e-mail messages (no substitution; minor substitution; significant substitution; mostly or entirely substituted; not applicable) — use of a personal (private or office) e-mail address — Internet usage in the last three months for private purposes for sending and/or receiving e-mail — Internet usage in the last three months for private purposes for telephoning over the Internet — Internet usage in the last three months for private purposes for other communication activities — Internet usage in the last three months for private purposes for finding information about goods and services — Internet usage in the last three months for private purposes for using services related to travel and accommodation — Internet usage in the last three months for private purposes for listening to web radio or watching web television — Internet usage in the last three months for private purposes for playing or downloading games, images or music — Internet usage in the last three months for private purposes for downloading software — Internet usage in the last three months for private purposes for reading or downloading online newspapers and news magazines — Internet usage in the last three months for private purposes for looking for a job or sending a job application — Internet usage in the last three months for private purposes for seeking health-related information — Internet usage in the last three months for private purposes for other information search or on-line service — Internet usage in the last three months for private purposes for Internet banking — Internet usage in the last three months for private purposes for selling goods or services — Internet usage in the last three months for private purposes for formalised educational activities — Internet usage in the last three months for private purposes for post-educational courses — Internet usage in the last three months for private purposes for other educational activities related specifically to employment opportunities — Internet usage in the last three months for private purposes for obtaining information from public authorities’ websites — Internet usage in the last three months for private purposes for downloading official forms from public authorities websites — Internet usage in the last three months for private purposes for sending filled in forms to public authorities — Internet usage for contacts with the public administration (usage; interest in usage; not interested). Characteristics to be collected for individuals having used the Internet in the last three months and showing interest in e-government: — e-government for income taxes (usage; intention to use; not interested) — e-government for job search by labour offices (usage; intention to use; not interested) — e-government for social security benefits (usage; intention to use; not interested) — e-government for personal documents (usage; intention to use; not interested) — e-government for car registration (usage; intention to use; not interested) — e-government for application for building permission (usage; intention to use; not interested) — e-government for declaration to the police (usage; intention to use; not interested) — e-government for public libraries (usage; intention to use; not interested) — e-government for requesting and issuing certificates (usage; intention to use; not interested) — e-government for enrolment in higher education or university (usage; intention to use; not interested) — e-government for announcement of moving (usage; intention to use; not interested) — e-government for health-related services (usage; intention to use; not interested). Characteristics to be collected for individuals having used the Internet for Internet commerce activities in the last 12 months: — Internet usage for ordering food or groceries — Internet usage for ordering household goods — Internet usage for ordering films or music (to be reported separately: whether delivered on-line) — Internet usage for ordering books, magazines, newspapers or e-learning material (to be reported separately: whether delivered on-line) — Internet usage for ordering clothes or sports goods — Internet usage for ordering computer software and upgrades (to be reported separately: whether delivered on-line) — Internet usage for ordering computer hardware — Internet usage for ordering electronic equipment — Internet usage for ordering share purchases, financial services or insurance — Internet usage for ordering travel or holiday accommodation — Internet usage for ordering tickets for events — Internet usage for ordering lotteries or betting — Internet usage for ordering other goods or services — Internet usage for ordering from retailers known from outside the Internet — Internet usage for ordering from retailers known from the Internet or found on the Internet — problems encountered with Internet commerce regardless of type of problem. Characteristics to be collected for individuals having used the Internet for Internet commerce activities in the last 12 months and having encountered any problem with Internet commerce: — problems encountered with Internet commerce: difficulties in finding information concerning guarantees — problems encountered with Internet commerce: speed of delivery slower than indicated — problems encountered with Internet commerce: final costs higher than indicated — problems encountered with Internet commerce: wrong or damaged goods delivered or no goods received at all — problems encountered with Internet commerce: lack of security of payments — problems encountered with Internet commerce: complaints and redress difficult or no satisfactory response after complaint — problems encountered with Internet commerce: other.