(b)

The following characteristics are to be collected: Access to and use of ICT by individuals and/or in households Characteristics to be collected for all households: — access to a computer at home, — access to the internet at home (by any device). Characteristics to be collected for households with internet access: — type of broadband connection used to access the internet at home: fixed broadband connection, e.g. DSL, ADSL, VDSL, cable, optical fibre cable, satellite, public WiFi connections, — type of broadband connection used to access the internet at home: mobile broadband connection (via mobile phone network of at least 3G, e.g. UMTS, using (SIM) card or USB key, mobile phone or smartphone as modem), — (optional) type of connection used to access the internet at home: dial-up access over normal telephone line or ISDN, — (optional) type of connection used to access the internet at home: mobile narrowband connection (via mobile phone network below 3G, e.g. 2G+/GPRS, using (SIM) card or USB key, mobile phone or smart phone as modem). Characteristic to be collected for all individuals: — most recent computer use at home, at work or any other place (within the last three months; between three months and a year ago; more than one year ago; never used a computer). Characteristic to be collected for individuals having used a computer in the last three months: — average frequency of computer use (every day or almost every day; at least once a week (but not every day); less than once a week). Use of the internet for different purposes by individuals and/or in households Characteristic to be collected for all individuals: — most recent internet use (within the last three months; between three months and a year ago; more than one year ago; never used the internet). Characteristic to be collected for individuals having used the internet: — most recent internet commerce activity for private use (within the last three months; between three months and a year ago; more than one year ago; never bought or ordered over the internet). Characteristics to be collected for individuals having used the internet in the last three months: — average frequency of internet use in the last three months (every day or almost every day; at least once a week (but not every day); less than once a week), — internet usage in the last three months for sending, receiving e-mails, — internet usage in the last three months for private purposes for telephoning over the internet, video calls (via webcam) over the internet (using applications, e.g. Skype, Facetime), — internet usage in the last three months for private purposes for participating in social networks (creating user profile, posting messages or other contributions), — internet usage in the last three months for private purposes for uploading self-created content (text, photos, videos, music, software, etc.) to any website to be shared, — internet usage in the last three months for private purposes for reading online news, newspapers or news magazines, — internet usage in the last three months for private purposes for seeking health-related information (e.g. on injury, disease, nutrition, improving health), — internet usage in the last three months for private purposes for looking for information about education, training or course offers, — internet usage in the last three months for private purposes for consulting wikis to obtain knowledge on any subject, — internet usage in the last three months for private purposes for finding information on goods or services, — internet usage in the last three months for private purposes for downloading software (other than games software), — internet usage in the last three months for private purposes for posting opinions on civic or political issues via websites (e.g. blogs, social networks), — internet usage in the last three months for private purposes for taking part in online consultations or voting to define civic or political issues (e.g. urban planning, signing a petition), — internet usage in the last three months for private purposes for looking for a job or sending a job application, — internet usage in the last three months for participating in professional networks (creating user profile, posting messages or other contributions to e.g. LinkedIn, Xing), — internet usage in the last three months for private purposes for using services related to travel or travel-related accommodation, — internet usage in the last three months for private purposes for selling goods or services, e.g. via online auctions, — internet usage in the last three months for private purposes for internet banking, — use of internet storage space in the last three months for private purposes for saving documents, pictures, music, video or other files (e.g. Google Drive, Dropbox, Windows OneDrive (formerly Skydrive), iCloud, Amazon Cloud Drive), — internet usage in the last three months for conducting learning activities for educational, professional or private purposes: doing an online course, — internet usage in the last three months for conducting learning activities for educational, professional or private purposes: using online material other than a complete course (e.g. audiovisual materials, online learning software, electronic textbooks), — internet usage in the last three months for conducting learning activities for educational, professional or private purposes: communicating with instructors or students using educational websites/portals, — internet usage in the last three months for conducting learning activities for educational, professional or private purposes: other. Characteristic to be collected for individuals having used the internet to participate in social networks in the last three months for private purposes: — average frequency of internet use for participating in social networks in the last three months (every day or almost every day; at least once a week (but not every day); less than once a week). Characteristics to be collected for individuals having used the internet for internet commerce activities for private use in the last 12 months: — internet usage for ordering food or groceries in the last 12 months, — internet usage for ordering household goods in the last 12 months, — internet usage for ordering medicine in the last 12 months, — internet usage for ordering clothes or sports goods in the last 12 months, — internet usage for ordering computer hardware in the last 12 months, — internet usage for ordering electronic equipment (incl. cameras) in the last 12 months, — internet usage for ordering telecommunication services (e.g. TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money for prepaid phone cards) in the last 12 months, — internet usage for purchasing shares, insurance policies and other financial services in the last 12 months, — internet usage for ordering holiday accommodation (hotels, etc.) in the last 12 months, — internet usage for ordering other travel arrangements (transport tickets, car hire, etc.) in the last 12 months, — internet usage for ordering tickets for events in the last 12 months, — internet usage for ordering films or music in the last 12 months, — internet usage for ordering books, magazines or newspapers (including e-books) in the last 12 months, — internet usage for ordering e-learning material in the last 12 months, — internet usage for ordering video games software, other computer software and software upgrades in the last 12 months, — internet usage for ordering other goods or services in the last 12 months, — goods or services bought or ordered in the last 12 months from national sellers, — goods or services bought or ordered in the last 12 months from sellers from other EU countries, — goods or services bought or ordered in the last 12 months from sellers from the rest of the world, — goods or services bought or ordered in the last 12 months: country of origin of sellers unknown, — number of orders or goods or services bought over the internet in the last three months (number of orders/purchases or in classes: 1-2 orders/purchases; between > 2 and 5 orders/purchases; between > 5 and 10 orders/purchases, > 10 orders/purchases), — total value of goods or services (excluding shares or other financial services) bought over the internet in the last three months (amount in euro or in classes: less than EUR 50, EUR 50 to less than EUR 100, EUR 100 to less than EUR 500, EUR 500 to less than EUR 1 000, EUR 1 000 or more; unknown), — problems encountered with internet commerce: technical failure of website during ordering or payment, — problems encountered with internet commerce: difficulties in finding information concerning guarantees and other legal rights, — problems encountered with internet commerce: speed of delivery slower than indicated, — problems encountered with internet commerce: final costs higher than indicated (e.g. higher delivery costs, unexpected transaction fee), — problems encountered with internet commerce: wrong or damaged goods delivered, — problems encountered with internet commerce: problems with fraud encountered (e.g. no goods/services received at all, misuse of credit card details), — problems encountered with internet commerce: complaints and redress difficult or no satisfactory response after complaint, — problems encountered with internet commerce: foreign retailer not selling to one's country, — problems encountered with internet commerce: other, — problems encountered with internet commerce: none. ICT competence and skills Characteristics to be collected for individuals having used the internet in the last 12 months: — skills in transferring files between computer and other devices, — skills in installing software or applications (apps), — skills in changing the settings of any software, including operating system or security programs, — skills in copying or moving files or folders, — skills in using word processing software, — skills in creating presentations or documents integrating text, pictures, tables or charts, — skills in using spreadsheet software, — skills in editing photos, video or audio files, — skills in writing code in a programming language. Characteristics to be collected for individuals having used spreadsheet software in the last 12 months: — skills in using advanced functions of spreadsheet software to organise and analyse data, such as sorting, filtering, using formulas, creating charts. Barriers to the use of ICT and the internet Characteristics to be collected for households without access to the internet at home: — reason for not having access to the internet at home: have access to internet elsewhere, — reason for not having access to the internet at home: do not need internet (because not useful, not interesting, etc.), — reason for not having access to the internet at home: equipment costs too high, — reason for not having access to the internet at home: access costs too high (telephone, DSL subscription etc.), — reason for not having access to the internet at home: lack of skills, — reason for not having access to the internet at home: privacy or security concerns, — reason for not having access to the internet at home: broadband internet not available in our area, — reason for not having access to the internet at home: other. Characteristics to be collected for individuals having used the internet but not for internet commerce activities in the last 12 months: — barriers to internet commerce: prefer to shop in person, like to see product, loyalty to shops, force of habit, — barriers to internet commerce: lack of skills or knowledge (e.g. did not know how to use website or use was too complicated), — barriers to internet commerce: delivery of goods ordered over the internet is a problem (e.g. takes too long or is logistically difficult), — barriers to internet commerce: payment security or privacy concerns (e.g. giving credit card or personal details over the internet), — barriers to internet commerce: concerns about receiving or returning goods, concerns about complaints or redress, — barriers to internet commerce: not having any payment card with which to pay over the internet, — (optional) barriers to internet commerce: foreign retailer not selling to one's country, — barriers to internet commerce: other. Use of ICT by individuals to exchange information and services with governments and public administrations (e-government) Characteristics to be collected for individuals having used the internet in the last 12 months: — internet usage in the last 12 months for private purposes for obtaining information from websites of public authorities or public services, — internet usage in the last 12 months for private purposes for downloading official forms from websites of public authorities or public services, — internet usage in the last 12 months for private purposes for submitting completed web forms to public authorities or public services. Characteristic to be collected for individuals who did not submit completed forms to public authorities' websites for private purposes in the last 12 months: — reason for not submitting completed forms to public authorities' websites: submission of official forms unnecessary. Characteristics to be collected for individuals who did not submit completed forms to public authorities' websites for private purposes in the last 12 months and who did not give as the reason that that submission of official forms was unnecessary: — reason for not submitting completed forms to public authorities over the internet: no such website service available, — reason for not submitting completed forms to public authorities over the internet: lack of skills or knowledge (e.g. did not know how to use website or use was too complicated), — reason for not submitting completed forms to public authorities over the internet: concerns about protection and security of personal data, — (optional) reason for not submitting completed forms to public authorities over the internet: lack of or problems with electronic signature or electronic ID/certificate (required for authentication/using the service), — reason for not submitting completed forms to public authorities over the internet: another person did it on my behalf (e.g. consultant, tax adviser, relative or family member), — reason for not submitting completed forms to public authorities over the internet: other. ICT security and trust Characteristics to be collected for individuals having used the internet in the last 12 months: — incidents experienced through using the internet for private purposes in the last 12 months: catching a virus or other computer infection (e.g. worm, Trojan horse) resulting in loss of information or time, — incidents experienced through using the internet for private purposes in the last 12 months: abuse of personal information sent on the internet or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites), — incidents experienced through using the internet for private purposes in the last 12 months: financial loss as a result of receiving fraudulent messages (‘phishing’) or getting redirected to fake websites asking for personal information (‘pharming’), — incidents experienced through using the internet for private purposes in the last 12 months: financial loss due to fraudulent payment (credit or debit) card use, — incidents experienced through using the internet for private purposes in the last 12 months: children accessing inappropriate websites. — security concerns as a limitation or barrier to ordering or buying goods or services for private use via the internet in the last 12 months, — security concerns as a limitation or barrier to carrying out banking activities such as account management for private purposes via the internet in the last 12 months, — security concerns as a limitation or barrier to providing personal information to online communities for social and professional networking in the last 12 months, — security concerns as a limitation or barrier to communicating with public services or administrations for private purposes via the internet in the last 12 months, — security concerns as a limitation or barrier to downloading software, music, video files, games or other data files for private purposes via the internet in the last 12 months, — security concerns as a limitation or barrier to using the internet with a mobile device (e.g. laptop) via wireless connection from places other than home in the last 12 months, — creation of backup files (documents, pictures, etc.) from one's computer on any external storage device (e.g. CD, DVD, external hard disk, USB storage device), or to internet storage space (yes (automatically or manually); no), — awareness that cookies can be used to trace movements of people on the internet, to make a profile of each user and service tailored ads to users, — having ever changed internet browser settings to prevent or limit the amount of cookies put on one's computer. Access to and use of technologies enabling connection to the internet or other networks from anywhere at any time (ubiquitous connectivity) Characteristics to be collected for individuals having used the internet in the last three months: — use of mobile phone (or smartphone) to access the internet away from home or work, — use of mobile phone (or smartphone) via mobile phone network to access the internet away from home or work, — use of mobile phone (or smartphone) via wireless network (e.g. WiFi) to access the internet away from home or work, — use of portable computer (e.g. laptop, tablet) to access the internet away from home or work, — use of portable computer (e.g. laptop, tablet) via mobile phone network, using USB key or (SIM) card or mobile phone or smartphone as modem, to access the internet away from home or work, — use of portable computer (e.g. laptop, tablet) via wireless network (e.g. WiFi) to access the internet away from home or work, — use of other devices to access the internet away from home or work, — no use of mobile devices to access the internet away from home or work.