(2)

the following characteristics shall be collected: (a) access to and use of ICT by individuals and/or in households (i) for all households: — access to the internet at home (by any device); (ii) for households with internet access: — internet connection: fixed broadband connection; — internet connection: mobile broadband connection (via mobile phone network of at least 3G); — (optional) internet connection: dial-up access over normal telephone line or ISDN; — (optional) internet connection: mobile narrowband connection (via mobile phone network below 3G); (b) use of the internet for different purposes by individuals and/or in households (i) for all individuals: — most recent internet use, at any location, with any enabling device: in the last three months, between three months and a year ago, more than one year ago, never used the internet; (ii) for individuals who have used the internet in the last three months: — average frequency of internet use in the last three months: every day or almost every day, at least once a week (but not every day), less than once a week; — internet use (including via apps) in the last three months for private purposes for sending, receiving e-mails; — internet use (including via apps) in the last three months for private purposes for making calls (including video calls) over the internet; — internet use (including via apps) in the last three months for private purposes for participating in social networks (creating user profile, posting messages or other contributions); — internet use (including via apps) in the last three months for private purposes for using instant messaging (exchanging messages); — internet use (including via apps) in the last three months for private purposes for finding information about goods or services; — internet use (including via apps) in the last three months for private purposes for reading online news sites, newspapers or news magazines; — internet use (including via apps) in the last three months for private purposes for sharing or publishing self-created videos, photos, music, text etc. on a website or via an app; — internet use (including via apps) in the last three months for private purposes for listening to music (such as web radio, music streaming) or downloading music; — internet use (including via apps) in the last three months for private purposes for watching internet streamed TV (live or catch-up) from TV broadcasters; — internet use (including via apps) in the last three months for private purposes for watching Video on Demand from commercial services; — internet use (including via apps) in the last three months for private purposes for watching video content from sharing services; — internet use (including via apps) in the last three months for private purposes for playing or downloading games; — internet use (including via apps) in the last three months for private purposes for seeking health-related information (about matters such as injuries, diseases, nutrition, improving health); — internet use (including via apps) in the last three months for private purposes for making an appointment with a practitioner via a website or app (such as of a hospital or a health care centre); — internet use (including via apps) in the last three months for private purposes for accessing personal health records online; — internet use (including via apps) in the last three months for private purposes for using other health services via a website or app instead of having to go to the hospital or visit a doctor (such as getting a prescription or consultation online) — internet use (including via apps) in the last three months for private purposes for selling goods or services via a website or app; — internet use (including via apps) in the last three months for private purposes for internet banking via a website or app; — use of internet storage space (cloud computing) in the last three months for private purposes for saving documents, pictures, music, video or other files; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, for doing an online course; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, for using online learning material other than a complete online course; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, for communicating with instructors or students using educational websites or portals; — (optional) internet use in the last three months for conducting other learning activities for educational, professional or private purposes; — use of internet-connected thermostat, utility meter, lights, plug-ins or other internet-connected solutions for energy management for the respondent’s home for private purposes; — use of internet-connected home alarm system, smoke detector, security cameras, door locks or other internet-connected security or safety solutions for the respondent’s home for private purposes; — use of internet-connected home appliances such as robot vacuums, fridges, ovens, coffee machines for private purposes; — use of a virtual assistant in the form of a smart speaker or of an app for private purposes; — internet-connected solutions for energy management, home security, safety solutions, home appliances or virtual assistants not used for private purposes; — internet use of an internet-connected TV in the respondent’s home for private purposes; — internet use of an internet-connected game console in the respondent’s home for private purposes; — internet use of an internet-connected home audio system or smart speakers in the respondent’s home for private purposes; — use of an internet-connected smart watch, fitness band, internet-connected goggles or headsets, safety-trackers, internet-connected accessories, internet-connected clothes or shoes for private purposes; — use of internet-connected devices for monitoring blood pressure, sugar level, body weight (such as smart scales) or other internet-connected devices for health and medical care for private purposes; — use of toys connected to the internet, such as robot toys (including educational) or dolls for private purposes; — use of a car with built-in wireless internet connection for private purposes; (iii) for individuals who have used the internet every day or almost every day in the last three months: — use of the internet several times during the day; (iv) for individuals who have used the internet in the last 12 months: — last purchase or order of goods or services over the internet (using websites or apps) for private use: in the last three months, between three months and a year ago, more than one year ago, never bought or ordered anything over the internet; (v) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last three months: — internet use for buying clothes (including sport clothing), shoes or accessories (such as bags, jewellery) from enterprises or private persons (including used goods) via a website or app for private use in the last three months; — internet use for buying sports goods (excluding sport clothing) from enterprises or private persons (including used goods) via a website or app for private use in the last three months; — internet use for buying children toys or childcare items (such as nappies, bottles, baby strollers) via a website or app from enterprises or private persons (including used goods) for private use in the last three months; — internet use for buying furniture, home accessories (such as carpets or curtains) or gardening products (such as tools, plants) from enterprises or private persons (including used goods) for private use in the last three months; — internet use for buying music as CDs, vinyls etc. for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying films or series as DVDs, Blu-ray etc. for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying printed books, magazines or newspapers for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying computers, tablets, mobile phones or accessories for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying consumer electronics (such as TV-sets, stereos, cameras) or household appliances (such as washing machines) for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying medicine or dietary supplements such as vitamins (excluding online renewal of prescriptions) for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying deliveries from restaurants, fast-food chains, catering services for private use from enterprises or private persons in the last three months; — internet use for buying food or beverages from stores or from meal-kits providers for private use from enterprises or private persons in the last three months; — internet use for buying cosmetics, beauty or wellness products for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying cleaning products or personal hygiene products (such as toothbrushes, handkerchiefs, washing detergents, cleaning cloths) for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying bicycles, mopeds, cars or other vehicles or their spare parts for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying other physical goods for private use from enterprises or private persons (including used goods) in the last three months; — internet use for buying or subscribing to music as a streaming service or downloads via a website or app for private use in the last three months; — internet use for buying or subscribing to films or series as a streaming service or downloads via a website or app for private use in the last three months; — internet use for buying or subscribing to e-books, online-magazines or online-newspapers via a website or app for private use in the last three months; — internet use for buying or subscribing to games online or as downloads for smartphones, tablets, computers or consoles via a website or app for private use in the last three months; — internet use for buying or subscribing to computer software or other software as downloads including upgrades via a website or app for private use in the last three months; — internet use for buying or subscribing to apps related to health or fitness (excluding free apps) via a website or app for private use in the last three months; — internet use for buying or subscribing to other apps (such as related to learning languages, travelling, weather; excluding free apps) via a website or app for private use in the last three months; — internet use for buying tickets for sports events via a website or app for private use in the last three months; — internet use for buying tickets to cultural or other events (such as cinema, concerts, fairs) via a website or app for private use in the last three months; — internet use for buying subscriptions to the internet or mobile phone connections via a website or app for private use in the last three months; — internet use for buying subscriptions to electricity, water or heating supply, waste disposal or similar services via a website or app for private use in the last three months; — internet use for buying household services (such as cleaning, babysitting, repair work, gardening; also when bought from private persons) via a website or app for private use in the last three months; — internet use for buying transport services from a transport enterprise such as local bus, flight or train ticket or taxi ride via a website or app for private use in the last three months; — internet use for buying a transport service from a private person via a website or app for private use in the last three months; — internet use for renting accommodation from enterprises such as hotels or travel agencies via a website or app for private use in the last three months; — internet use for renting accommodation from a private person via a website or app for private use in the last three months; — (optional) internet use for buying services or content other than those mentioned in indents (17-32) of Annex II, Module 2 (2) (b) (v) (excluding financial and insurance services) via a website or app for private use in the last three months; — the number of times goods or services were bought over the internet in the last three months for private use: number of times or in classes: between 1 and 2 times, between 3 and 5 times, between 6 and 10 times, more than 10 times; — the total value of goods or services (excluding shares or other financial services) bought over the internet in the last three months for private use: amount in euro or in classes: less than EUR 50, EUR 50 to less than EUR 100, EUR 100 to less than EUR 300, EUR 300 to less than EUR 500, EUR 500 to less than EUR 700, EUR 700 to less than EUR 1000, EUR 1000 or more, unknown; — internet use for buying insurance policies, including travel insurance, also as a package together with, for example, a plane ticket for private purposes in the last three months; — internet use for taking a loan or mortgage or arranging credit from banks or other financial providers for private purposes in the last three months; — internet use for buying or selling shares, bonds, units in funds or other financial assets for private purposes in the last three months; (vi) for individuals who have used the internet to buy or order goods via a website or app from enterprises or private persons, including used goods, in the last three months: — origin: national sellers, sellers from other EU countries, sellers from the rest of the world, country of origin of the sellers is unknown; — goods ordered from private persons via a website or app; (vii) for individuals who have used the internet to buy household services via a website or app in the last three months: — household services bought from private persons via a website or app. (c) ICT security and trust (i) for individuals who have used the internet in the last three months: — carrying out the following to manage access to own personal data (such as name, date of birth, identity card number, contact details, credit card number, photos, geographical location) on the internet in the last three months: read privacy policy statements before providing personal data; — carrying out the following to manage access to own personal data (such as name, date of birth, identity card number, contact details, credit card number, photos, geographical location) on the internet in the last three months: restricted or refused access to own geographical location; — carrying out the following to manage access to own personal data (such as name, date of birth, identity card number, contact details, credit card number, photos, geographical location) on the internet in the last three months: limited access to profile or content on social networking sites or shared online storage; — carrying out the following to manage access to own personal data (such as name, date of birth, identity card number, contact details, credit card number, photos, geographical location) on the internet in the last three months: refused allowing the use of personal data for advertising purposes; — carrying out the following to manage access to own personal data (such as name, date of birth, identity card number, contact details, credit card number, photos, geographical location) on the internet in the last three months: checked that the website where the respondent provided personal data was secure (such as https sites, safety logo or certificate); — (optional) carrying out the following to manage access to own personal data (such as name, date of birth, identity card number, contact details, credit card number, photos, geographical location) on the internet in the last three months: asked websites or search engines administrator or provider to access the data they hold about the respondent to update or delete it; — knowledge that cookies can be used to trace movements of people on the internet, to make a profile of each user and service them tailored ads; — changing settings in own internet browser to prevent or limit cookies on any of the respondent’s devices; — (optional) concerns that online activities are recorded to provide the respondent with tailored advertising: very concerned, somehow concerned, not concerned; — use of software that limits the ability to track the individual’s activities on the internet on any of the respondent’s devices; — use of simple login with username and password as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — use of social media login used for other services as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — use of a security token as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — use of an electronic identification certificate or card used for example with a card reader or with an app as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — use of a procedure involving own mobile phone (a code received via a message) as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — use of a single use pin code list (such as plastic card with codes, scratch codes) or random characters of a password as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — use of other electronic identification procedure as identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) for private purposes in the last three months; — (optional) no electronic identification procedure for accessing online services via websites or apps (such as email, social media account, internet banking, public services, ordering or buying goods or services online) used for private purposes in the last three months; — use of a smartphone for private purposes; (ii) for individuals who have used the internet in the last three months and a smartphone for private purposes: — use of any kind of security software or service (such as antivirus, antispam or firewall) on own smartphone: automatically installed or provided with the operating system on the smartphone used for private purposes; — use of any kind of security software or service (such as antivirus, antispam or firewall) on own smartphone: installed or subscribed to it by the respondent or by somebody else on the smartphone used for private purposes; — no security software or service (such as antivirus, antispam or firewall) installed on the smartphone for private purposes; — not known if any kind of security software or service (such as antivirus, antispam or firewall) installed on the smartphone for private purposes; — loss of information, documents, pictures or other kind of data on the respondent’s smartphone as a result of a virus or other hostile type of programs for private purposes; — no loss of information, documents, pictures or other kind of data on the respondent’s smartphone as a result of a virus or other hostile type of programs for private purposes; — loss of information, documents, pictures or other kind of data on the respondent’s smartphone as a result of a virus or other hostile type of programs for private purposes, not known; — restriction or refusal of access to the personal data (such as location, contact list) at least once when using or installing an app on the smartphone used for private purposes; — no restriction or refusal of access to the personal data (such as location, contact list) when using or installing an app on the smartphone used for private purposes; — no awareness of the possibility to restrict or refuse access to the personal data (such as location, contact list) when using or installing an app on the smartphone used for private purposes; — no use of applications on the smartphone used for private purposes; (iii) for individuals who have not submitted completed forms online to public authorities’ websites or apps for private purposes in the last 12 months although there was a need to submit official forms, reasons for not submitting: — concerns about protection and security of personal data in the last 12 months; — (optional) lack of electronic signature or electronic ID/certificate (required for using the services) or problems in using the electronic signature or electronic ID/certificate; (iv) for individuals who have used the internet in the last three months and who have not used internet-connected devices or systems for energy management, internet-connected home security or safety solutions, internet-connected home appliances or virtual assistants, reasons for not using: — concerns about the privacy and protection of data about respondent generated by those devices or systems; — concerns about security, for example that the device or system will be hacked. (d) barriers to the use of ICT and the internet (i) for individuals who have used the internet in the last three months and who have not used internet-connected devices or systems for energy management, internet-connected home security or safety solutions, internet-connected home appliances or virtual assistants, reasons for not using: — respondent did not know such device or systems exist; — respondent had no need to use those connected devices or systems; — costs too high; — lack of compatibility with other devices or systems; — lack of skills to use those devices or systems; — concerns about safety or health, for example that the use of the device or system could lead to an accident, injury or health problem; — other reasons. (e) use of ICT by individuals to exchange information and services with governments and public administrations (e-government) (i) for individuals who have used the internet in the last 12 months: — internet use in the last 12 months for private purposes, for obtaining information from the websites or apps of public authorities or public services (manually typed e-mails should be excluded); — internet use in the last 12 months for private purposes, for downloading/printing official forms from the websites of public authorities or public services (manually typed e-mails should be excluded); — internet use in the last 12 months for private purposes, for submitting completed forms online to public authorities or public services (manually typed e-mails should be excluded); (ii) for individuals who have not submitted completed forms online to public authorities’ websites or apps for private purposes in the last 12 months: — did not submit completed forms because there was no need to submit any official forms for private purposes in the last 12 months; (iii) for individuals who have not submitted completed forms online to public authorities’ websites or apps for private purposes in the last 12 months, although there was a need to submit official forms, reasons for not submitting: — no such online service was available; — lack of skills or knowledge (for example respondent did not know how to use the website or it was too complicated to use); — (optional) unwillingness to pay online (for example due to fear of credit card fraud) or inability to pay online (for example due to lack of access to any of the payment methods required); — another person submitted completed forms online on the respondent’s behalf (such as a consultant, a tax adviser, a relative or family member); — other reason for not submitting completed forms online to public authorities.