(2)

The following characteristics shall be collected: (a) Access to and use of ICT by individuals and/or in households (i) for all households: — access to a computer (any type: desktop, laptop, netbook or tablet computer, excluding smartphone) at home; — access to the internet at home (by any enabling device: computers as well as smart phones, games consoles or e-book readers); (ii) for households with internet access: — internet connection: fixed broadband connection; — internet connection: mobile broadband connection (via mobile phone network of at least 3G); — (optional) internet connection: dial-up access over normal telephone line or ISDN; — (optional) internet connection: mobile narrowband connection (via mobile phone network below 3G); (iii) for all individuals: — most recent own use of a computer at any location (home, work or any other place): within the last three months, between three and 12 months ago, more than one year ago, never used a computer; (iv) for individuals who have used a computer at any location in the last three months: — average frequency of computer use: every day or almost every day, at least once a week (but not every day), less than once a week. (b) Use of the internet for different purposes by individuals and/or in households (i) for all individuals: — most recent internet use, at any location, with any enabling device: within the last three months, between three and 12 months ago, more than one year ago, never used the internet; (ii) for individuals who have used the internet: — frequency of buying or ordering goods or services over the internet (using websites or apps; excluding orders via manually typed e-mails, short message service or multimedia messaging services) for private use via any device: within the last three months, between three and 12 months ago, more than one year ago, never bought or ordered anything over the internet; (iii) for individuals who have used the internet in the last three months: — average frequency of internet use in the last three months: every day or almost every day, at least once a week (but not every day), less than once a week; — internet use in the last three months for private purposes for sending, receiving e-mails; — internet use in the last three months for private purposes for telephoning over the internet, video calls (via webcam) over the internet (using applications); — internet use in the last three months for private purposes for participating in social networks (creating a user profile, posting messages or other contributions); — internet use in the last three months for private purposes for uploading self-created content (such as text, photos, music, videos, software) to share it on a website; — internet use in the last three months for private purposes for reading online news sites, newspapers or news magazines; — internet use in the last three months for private purposes for seeking health-related information (about matters such as injuries, diseases, nutrition, improving health, etc.; — internet use in the last three months for private purposes for finding information on goods or services; — internet use in the last three months for private purposes for posting opinions on civic or political issues via websites (using blogs, social networks, etc.); — internet use in the last three months for private purposes, to take part in online consultations or vote on civic or political issues (about matters such as urban planning, signing a petition); — internet use in the last three months for private purposes for looking for a job or sending a job application; — internet use in the last three months for private purposes for participating in professional networks (creating a user profile, posting messages or other contributions); — internet use in the last three months for private purposes for using services related to travel or travel-related accommodation; — internet use in the last three months for private purposes for selling goods or services (for example via auctions); — internet use in the last three months for private purposes, for internet banking; — use of internet storage space in the last three months for private purposes for saving documents, pictures, music, video or other files; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, by doing an online course; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, by using online learning material other than a complete online course; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, by communicating with instructors or students using educational websites or portals; — (optional) internet use in the last three months for conducting other learning activities for educational, professional or private purposes; (iv) for individuals who have used the internet in the last 12 months: — use of any website or app in the last 12 months to arrange an accommodation (such as a room, apartment, house, holiday cottage, etc.) from another individual for private purposes: from dedicated websites or apps, from other websites or apps (including social networks), not used; — use of any website or app in the last 12 months to arrange a transport services (such as cars) from another individual for private purposes: from dedicated websites or apps, from other websites or apps (including social networks), not used; — internet use (excluding e-mails) in the last 12 months for buying or selling shares, bonds, funds or other investment services; — internet use (excluding e-mails) in the last 12 months for buying or renewing existing insurance policies, including those offered as a package together with another service; — internet use (excluding e-mails) in the last 12 months for taking a loan or mortgage or arranging credit from banks or other financial providers; (v) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last three months: — the number of times goods or services were bought or ordered over the internet in the last three months for private use: number of times or in classes: 1-2 times, between 3 and 5 times, between 6 and 10 times, > 10 times; — the total value of goods or services (excluding shares or other financial services) bought or ordered over the internet in the last three months for private use: amount in euros or in classes: less than EUR 50, EUR 50 to less than EUR 100, EUR 100 to less than EUR 500, EUR 500 to less than EUR 1000, EUR 1000 or more, unknown; (vi) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months: — internet use for buying or ordering food or groceries for private use in the last 12 months; — internet use for buying or ordering household goods (such as furniture, toys, etc., but excluding consumer electronics) for private use in the last 12 months; — internet use for buying or ordering medicine for private use in the last 12 months; — internet use for buying or ordering clothes or sports goods for private use in the last 12 months; — internet use for buying or ordering computer hardware for private use in the last 12 months; — internet use for buying or ordering electronic equipment (including cameras) for private use in the last 12 months; — internet use for buying or ordering telecommunication services (such as TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money on prepaid phone cards) for private use in the last 12 months; — internet use for buying or ordering holiday accommodation (such as hotels) for private use in the last 12 months; — internet use for buying or ordering other travel arrangements (such as transport tickets, car hire) for private use in the last 12 months; — internet use for buying or ordering tickets for events for private use in the last 12 months; — internet use for buying or ordering films or music for private use in the last 12 months; — internet use for buying or ordering books, magazines or newspapers for private use in the last 12 months; — internet use for buying or ordering e-learning material for private use in the last 12 months; — internet use for buying or ordering video games software, other computer software and software upgrades for private use in the last 12 months; — internet use to buy or order other goods or services for private use in the last 12 months; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: national sellers; — internet use for buying or ordering goods or services in the last 12 months for private use, by origin: sellers from other EU countries; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: sellers from the rest of the world; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: country of origin of the sellers is unknown; (vii) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months, for buying or ordering films, music, books, magazines, newspapers video games software, other computer software and software updates: — films or music downloaded or accessed from websites or apps in the last 12 months, for private use; — e-books downloaded or accessed from websites or apps in the last 12 months, for private use; — e-magazines or e-newspapers downloaded or accessed from websites or apps in the last 12 months, for private use; — computer software (including computer and video games and software upgrades) downloaded or accessed from websites or apps in the last 12 months, for private use; (viii) for individuals who have used the internet for internet commerce (buying or ordering goods or services) and who have bought or ordered from sellers from other EU countries or the rest of the world: — physical goods (such as electronics, clothes, toys, food, groceries, books, CDs/DVDs) bought or ordered for private use in the last 12 months; — products downloaded or accessed from websites or apps (such as films, music, e-books, e-newspapers, games, paid applications) for private use in the last 12 months; — travel, accommodation or holiday arrangements (such as tickets and documents by mail or printed by oneself) bought or ordered for private use in the last 12 months; — other services (such as tickets for events received via mail, telecom subscriptions) bought or ordered for private use in the last 12 months. (c) ICT security and trust (i) for households without internet access at home, specifying the reason for not having such access: — privacy or security concerns; (ii) for individuals who have not submitted completed forms to public authorities' websites for private purposes in the last 12 months although submission of official forms was necessary, reasons for not submitting: — concerns about protection and security of personal data. (d) ICT competence and skills (i) for individuals who have used the internet within the last 12 months, skills in: — transferring files between computers and other devices; — installing software or applications (‘apps’); — changing the settings of any software, including the operating system or security programs; — copying or moving files or folders; — using wordprocessing software; — creating presentations or documents integrating text, pictures, tables or charts; — using spreadsheet software; — software to edit photos, video or audio files; — writing code in a programming language; (ii) for individuals who have used the internet and spreadsheet software in the last 12 months, skills in: — using advanced functions of spreadsheet software designed to organise and analyse data, such as sorting, filtering, using formulas, creating charts; (iii) for individuals who have used the internet for internet commerce activities (buying or ordering goods or services) within the last 12 months, problems encountered with internet commerce: — in the form of problems with fraud encountered (for example no goods or services received at all, misuse of credit card details); (iv) for individuals who have used the internet, but not for internet commerce activities (buying or ordering goods or services), within the last 12 months, barriers to internet commerce: — payment security or privacy concerns (for example, giving credit card details or personal details over the internet). (e) Barriers to the use of ICT and the internet (i) for households without access to the internet at home, reason for not having access to the internet at home: — they have access to internet elsewhere; — they do not need internet, for example because it is not useful or not interesting; — the cost of the equipment is too high; — the cost of access is too high (for example, a telephone or DSL subscription); — lack of skills; — broadband internet is not available in the area; — other reason or reasons; (ii) for individuals who have used the internet for internet commerce (buying or ordering goods or services) within the last 12 months, problems encountered with internet commerce: — technical failure of website during ordering or payment; — difficulties in finding information on guarantees and other legal rights; — a slower speed of delivery than that indicated; — final costs higher than indicated (for example, higher delivery costs, unexpected transaction fees); — wrong or damaged goods delivered; — complaints and redress difficult, or no satisfactory response after complaint; — a foreign retailer who does not sell to the respondent's own country; — other problems encountered; — no problems encountered; (iii) for individuals who have used the internet, but not for internet commerce activities (buying or ordering goods or services), within the last 12 months, barriers to internet commerce: — a preference for shopping in person and/or for seeing a physical product, loyalty to shops, force of habit; — lack of skills or knowledge (no knowledge on how to use a website, use was too complicated, etc.); — problems with the delivery of goods ordered over the internet (it takes too long, it is logistically difficult, etc.); — concerns about receiving or returning goods, concerns about complaints or redress; — lack of a payment card that can be used to pay over the internet; — (optional) a foreign retailer who does not sell to the respondent's country; — other barriers to internet commerce. (f) Use of ICT by individuals to exchange information and services with governments and public administrations (e-government) (i) for individuals who have used the internet within the last 12 months: — internet use within the last 12 months for private purposes, for obtaining information from the websites or apps of public authorities or public services (manually typed e-mails should be excluded); — internet use within the last 12 months for private purposes, for downloading/printing official forms from the websites of public authorities or public services (manually typed e-mails should be excluded); — internet use within the last 12 months for private purposes, for submitting completed forms online to public authorities or public services (manually typed e-mails should be excluded); (ii) for individuals who have not submitted completed forms to public authorities' websites for private purposes within the last 12 months: — they did not submit completed forms because there was no need to submit any official forms; (iii) for individuals who have not submitted completed forms to public authorities' websites for private purposes within the last 12 months although there was a need to submit official forms, reasons for not submitting: — no such website service was available; — lack of skills or knowledge (for example, they did not know how to use the website, or it was too complicated to use); — (optional) lack of an electronic signature or electronic ID/certificate required for authentication or for using the service or problems with such a signature or ID/certificate; — another person submitted forms on the respondent's behalf (for example a consultant, a tax adviser, a relative or family member); — other reason or reasons for not submitting completed forms to public authorities online; (iv) specific characteristics on e-government services' transactions in the previous calendar year: — (optional) total number of individuals' tax declarations submitted, total number of individuals' tax declarations submitted electronically, total number of individuals' tax declarations submitted electronically via intermediaries; — (optional) total number of declarations of live births of children at a civil registration office, total number of electronic declarations of live births of children at a civil registration office, total number of live births of children submitted electronically via intermediaries at a civil registration office; — (optional) total number of declarations of deaths submitted at a civil registration office, total number of electronic declarations of deaths submitted at a civil registration office, total number of declarations of deaths submitted electronically via intermediaries at a civil registration office; — (optional) total number of birth certificates requested, total number of birth certificates requested electronically; — (optional) total number of death certificates requested, total number of death certificates requested electronically. (g) Access to and use of technologies enabling connection to the internet or other networks from anywhere at any time (ubiquitous connectivity) (i) for individuals who have used the internet within the last three months: — use of a mobile phone or smartphone to access the internet away from home or work within the last three months; — use of a portable computer (such as a laptop or tablet) to access the internet away from home or work within the last three months; — use of other mobile devices to access the internet away from home or work within the last three months; — no use of mobile devices to access the internet away from home or work within the last three months; (ii) for individuals who have used a mobile phone or smartphone to access the internet away from home or work within the last three months: — use of a mobile phone or smartphone via a mobile phone network to access the internet away from home or work within the last three months; — use of a mobile phone or smartphone via a wireless network to access the internet away from home or work within the last three months; (iii) for individuals who have used a portable computer to access the internet away from home or work within the last three months: — use of a portable computer via a mobile phone network, using a USB key or a (SIM) card or mobile phone or smartphone as modem to access the internet away from home or work within the last three months; — use of a portable computer via a wireless network to access the internet away from home or work within the last three months.