(2)

The following characteristics shall be collected: (a) Access to and use of ICT by individuals and/or in households (i) for all households: — access to the internet at home (by any device); (ii) for households with internet access: — internet connection: fixed broadband connection; — internet connection: mobile broadband connection (via mobile phone network of at least 3G); — (optional) internet connection: dial-up access over normal telephone line or ISDN; — (optional) internet connection: mobile narrowband connection (via mobile phone network below 3G). (b) Use of the internet for different purposes by individuals and/or in households (i) for all individuals: — most recent internet use, at any location, with any enabling device: in the last three months, between three months and a year ago, more than one year ago, never used the internet; (ii) for individuals who have used the internet in the last three months: — average frequency of internet use in the last three months: every day or almost every day, at least once a week (but not every day), less than once a week; — internet use in the last three months for private purposes for sending, receiving e-mails; — internet use in the last three months for private purposes for making calls (including video calls) over the internet; — internet use in the last three months for private purposes for participating in social networks (creating user profile, posting messages or other contributions); — internet use in the last three months for private purposes for using instant messaging (exchanging messages); — internet use in the last three months for private purposes for reading online news sites, newspapers or news magazines; — internet use in the last three months for private purposes for seeking health-related information (about matters such as injuries, diseases, nutrition, improving health); — internet use in the last three months for private purposes for finding information about goods or services; — internet use in the last three months for private purposes for posting opinions on civic or political issues via websites (such as blogs, social networks); — internet use in the last three months for private purposes, for taking part in online consultations or vote on civic or political issues (about matters such as urban planning, signing a petition); — internet use in the last three months for private purposes for looking for a job or sending a job application; — internet use in the last three months for private purposes for uploading self-created content (such as text, photos, music, videos, software) to share it on a website; — (optional) internet use in the last three months for private purposes for listening to music (such as web radio, music streaming); — internet use in the last three months for private purposes for selling goods or services (for example via auctions); — internet use in the last three months for private purposes for internet banking; — (optional) interacting in the last three months via the internet with household equipment or appliances (such as thermostat, light bulb, robot vacuum or security system); — use of internet storage space (cloud computing) in the last three months for private purposes for saving documents, pictures, music, video or other files; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, by doing an online course; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, by using online learning material other than a complete online course; — internet use in the last three months for conducting learning activities for educational, professional or private purposes, by communicating with instructors or students using educational websites or portals; — (optional) internet use in the last three months for conducting other learning activities for educational, professional or private purposes; — use of any website or app in the last 12 months to arrange an accommodation (such as a room, apartment, house, holiday cottage) from another private individual: from dedicated intermediary websites or apps, from other websites or apps (including social networks), not used; — use of any website or app in the last 12 months to arrange a transport services (such as cars) from another private individual: from dedicated intermediary websites or apps, from other websites or apps (including social networks), not used; — use of intermediary website or apps dedicated to obtain paid work (excluding websites of employment agencies) in the last 12 months: as main source of income, as additional source of income, not used; — internet use (excluding e-mails) in the last three months for buying or renewing existing insurance policies, including those offered as a package together with another service for private purposes in the last 12 months; — internet use (excluding e-mails) in the last three months for taking a loan or mortgage or arranging credit from banks or other financial providers for private purposes in the last 12 months; — internet use (excluding e-mails) in the last three months for buying or selling shares, bonds, funds or other investment services for private purposes in the last 12 months; (iii) for individuals who have used the internet every day or almost every day in the last three months: — use of the internet several times during the day; (iv) for individuals who have used the internet in the last 12 months: — last purchase or order of goods or services over the internet (using websites or apps; excluding orders via manually typed e-mails, short message service or multimedia messaging services) for private use via any device: in the last three months, between three months and a year ago, more than one year ago, never bought or ordered anything over the internet; (v) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last three months: — the number of times goods or services were bought or ordered over the internet in the last three months for private use: number of times or in classes: 1 to 2 times, between 3 and 5 times, between 6 and 10 times, more than 10 times; — the total value of goods or services (excluding shares or other financial services) bought or ordered over the internet in the last three months for private use: amount in euro or in classes: less than EUR 50, EUR 50 to less than EUR 100, EUR 100 to less than EUR 500, EUR 500 to less than EUR 1 000, EUR 1 000 or more, unknown; (vi) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months: — internet use for buying or ordering food or groceries for private use in the last 12 months; — internet use for buying or ordering household goods (such as furniture, toys, but excluding consumer electronics) for private use in the last 12 months; — internet use for buying or ordering medicine for private use in the last 12 months; — internet use for buying or ordering clothes or sports goods for private use in the last 12 months; — internet use for buying or ordering computer hardware for private use in the last 12 months; — internet use for buying or ordering electronic equipment (including cameras) for private use in the last 12 months; — internet use for buying or ordering telecommunication services (such as TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money on prepaid phone cards) for private use in the last 12 months; — internet use for buying or ordering holiday accommodation (such as hotels) for private use in the last 12 months; — internet use for buying or ordering other travel arrangements (such as transport tickets, car hire) for private use in the last 12 months; — internet use for buying or ordering tickets for events for private use in the last 12 months; — internet use for buying or ordering films or music for private use in the last 12 months; — internet use for buying or ordering books, magazines or newspapers for private use in the last 12 months; — internet use for buying or ordering e-learning material for private use in the last 12 months; — internet use for buying or ordering video games software, other computer software and software upgrades for private use in the last 12 months; — internet use for buying or ordering other goods or services for private use in the last 12 months; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: national sellers; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: sellers from other Member States; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: sellers from the rest of the world; — internet use for buying or ordering goods or services for private use in the last 12 months, by origin: country of origin of the sellers is unknown; (vii) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months, for buying or ordering films, music, books, magazines, newspapers video games software, other computer software and software updates: — films or music downloaded or accessed from websites or apps in the last 12 months, for private use; — e-books downloaded or accessed from websites or apps in the last 12 months, for private use; — e-magazines or e-newspapers downloaded or accessed from websites or apps in the last 12 months, for private use; — computer software (including computer and video games and software upgrades) downloaded or accessed from websites or apps in the last 12 months, for private use; — (optional) films, music, e-books, e-magazines, e-newspapers or computer software not downloaded or accessed online in the last 12 months, for private use. (c) ICT security and trust (i) for households without access to the internet at home, reason for not having such access: — privacy or security concerns; (ii) for individuals who have used the internet in the last 12 months: — security related problems experienced through using the internet for private purposes in the last 12 months: fraudulent credit or debit card use; — security related problems experienced through using the internet for private purposes in the last 12 months: loss of documents, pictures or other data due to a virus or other infection (such as worm or Trojan horse); — security related problems experienced through using the internet for private purposes in the last 12 months: misuse of personal information available on the internet resulting in, for example, discrimination, harassment, bullying; — security related problems experienced through using the internet for private purposes in the last 12 months: own social network or email account being hacked and content being posted or sent without ones knowledge; — security related problems experienced through using the internet for private purposes in the last 12 months: online identity theft (somebody stealing respondent's personal data and impersonating him/her, such as shopping under respondent's name); — security related problems experienced through using the internet for private purposes in the last 12 months: receiving fraudulent messages (‘phishing’); — security related problems experienced through using the internet for private purposes in the last 12 months: getting redirected to fake websites asking for personal information (‘pharming’); — (optional) security related problems experienced through using the internet for private purposes in the last 12 months: children accessing inappropriate websites; — security concerns as a limitation or barrier to ordering or buying goods or services for private purposes via the internet in the last 12 months; — security concerns as a limitation or barrier to internet banking for private purposes via the internet in the last 12 months; — security concerns as a limitation or barrier to providing personal information to social or professional networking services for private purposes via the internet in the last 12 months; — security concerns as a limitation or barrier to communicating with public services or administrations for private purposes via the internet in the last 12 months; — security concerns as a limitation or barrier to downloading software or apps, music, video files, games or other data files for private purposes via the internet in the last 12 months; — security concerns as a limitation or barrier to using the internet via public WiFi for private purposes via the internet in the last 12 months; — (optional) security concerns as a limitation or barrier to other activities for private purposes via the internet in the last 12 months; — creation of backup copies of the own files (such as documents, pictures) on any external storage device or to internet storage space (cloud services) for private purposes: backup files created automatically or manually; backup files not created; respondent does not know; (iii) for individuals who have used the internet, but not for internet commerce activities (buying or ordering goods or services), in the last 12 months, barriers to internet commerce: — payment security or privacy concerns (such as giving credit card details or personal details over the internet); (iv) for individuals who have used the internet in the last 12 months and experienced online identity theft, receiving fraudulent messages or getting redirected to fake websites asking for personal information through using the internet for private purposes in the last 12 months: — financial loss experienced in the last 12 months resulting from identity theft, receiving fraudulent messages or being redirected to fake websites; (v) for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months although there was a need to submit official forms, reasons for not submitting: — concerns about protection and security of personal data in the last 12 months. (d) ICT competence and skills (i) for individuals who have used the internet in the last 12 months, skills in: — transferring files between computers and other devices; — installing software or applications (apps); — changing the settings of any software, including the operating system or security programs; — copying or moving files or folders; — using word processing software; — creating presentations or documents integrating text, pictures, tables or charts; — using spreadsheet software; — software to edit photos, video or audio files; — writing code in a programming language; (ii) for individuals who have used the internet and spreadsheet software in the last 12 months, skills in: — using advanced functions of spreadsheet software designed to organise and analyse data, such as sorting, filtering, using formulas, creating charts. (e) Barriers to the use of ICT and the internet (i) for households without access to the internet at home, reason for not having such access: — they have access to internet elsewhere; — they do not need internet, for example because it is not useful or not interesting; — the cost of the equipment is too high; — the cost of access is too high (for example a telephone or DSL subscription); — lack of skills; — broadband internet is not available in the area; — other reason or reasons; (ii) for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months, problems encountered with internet commerce: — technical failure of website during ordering or payment; — difficulties in finding information on guarantees and other legal rights; — a slower speed of delivery than that indicated; — final costs higher than indicated (such as higher delivery costs, unexpected transaction fees); — wrong or damaged goods delivered; — problems with fraud encountered (such as no goods or services received at all, misuse of credit card details); — complaints and redress difficult or no satisfactory response after complaint; — a foreign retailer who does not sell to the respondent's own country; — other problems encountered; — no problems encountered; (iii) for individuals who have used the internet, but not for internet commerce activities (buying or ordering goods or services for own private use), in the last 12 months, barriers to internet commerce: — a preference for shopping in person and/or for seeing a product, loyalty to shops, force of habit; — lack of skills or knowledge (such as no knowledge on how to use a website, use was too complicated); — problems with the delivery of goods ordered over the internet (for example it takes too long, it is logistically difficult); — concerns about receiving or returning goods, concerns about complaints or redress; — lack of a payment card that can be used to pay over the internet; — (optional) a foreign retailer who does not sell to the respondent's country; — (optional) someone else bought or ordered goods or services on the respondent's behalf; — other barriers to internet commerce. (f) Use of ICT by individuals to exchange information and services with governments and public administrations (e-government) (i) for individuals who have used the internet in the last 12 months: — internet use in the last 12 months for private purposes, for obtaining information from the websites or apps of public authorities or public services (manually typed e-mails should be excluded); — internet use in the last 12 months for private purposes, for downloading/printing official forms from the websites of public authorities or public services (manually typed e-mails should be excluded); — internet use in the last 12 months for private purposes, for submitting completed forms online to public authorities or public services (manually typed e-mails should be excluded); (ii) for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months: — did not submit completed forms because there was no need to submit any official forms for private purposes in the last 12 months; (iii) for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months, although there was a need to submit official forms, reasons for not submitting: — no such online service was available; — lack of skills or knowledge (for example they did not know how to use the website or it was too complicated to use); — another person submitted completed forms online on the respondent's behalf (such as a consultant, a tax adviser, a relative or family member); — other reason for not submitting completed forms online to public authorities. (g) Access to and use of technologies enabling connection to the internet or other networks from anywhere at any time (ubiquitous connectivity) (i) for individuals who have used the internet in the last three months: — use of a mobile phone or smartphone to access the internet away from home or work in the last three months; — use of a laptop to access the internet away from home or work in the last three months; — use of a tablet to access the internet away from home or work in the last three months; — use of other mobile devices (such as media or games player, e-book reader, smart watch) to access the internet away from home or work in the last three months; — no use of mobile devices to access the internet away from home or work in the last three months.