His research examines how customers interact with service businesses, and how operational choices affect customer behaviors and firm performance. His work has been published in Management Science, Production and Operations Management and Harvard Business Review.Professor Buell received a DBA and MBA with High Distinction from Harvard Business School, as well as a BBA with High Distinction from the Ross School of Business at the University of Michigan. Prior to beginning his doctoral studies, he co-founded the Tour Now Network, an online real estate virtual tour service, which he managed for five years. He also worked in the McKinsey & Company High Technology Strategy Practice and in marketing, finance and operations at General Motors.