He is also the Worldwide Lead for Application Compatibility, specializing in Windows, Internet Explorer, and Microsoft Office internals. Jackson is a widely recognized expert in the field of Application Compatibility, creating the technical documentation, training, and service offerings used inside and outside of Microsoft based on years of real-world experience with Enterprise customers and Independent Software Vendors. He is the author or co-author of numerous technical papers and articles on the subject of application compatibility, and a contributor to TechNet Magazine. He is a featured speaker at major industry conferences around the world, including Microsoft’s TechEd, IT Forum, TechReady, and MMS. Jackson also publishes a popular blog at http://www.appcompatguy.com. He joined Microsoft in 2004.