She focuses on women's health, including maternity care and reproductive health. In addition to her work as a physician, Heather mentors residents and medical students as a preceptor in the office and hospital environments. She is a member of the board of directors of the New York State Academy of Family Physicians and chair of its Education Commission. She believes that the United States needs a health care system based on primary care, and that the public must learn more about family medicine to pave the way.