Her business acumen and entrepreneurial common sense area her trademark. She prides herself in offering her clients solutions rather than legal roadblocks or legal jargon - how refreshing for anybody who has suffered from legal gobbledygook. She has a no nonsense approach to resolution and has scored some notable victories in the field of minimum wages and protection of freelancers. Business planning is an art requiring foresight and experience, experience that Susan Nattrass gained first hand when she was launching spa violet (spaviolet) - building service and value. She loves a challenge, providing solutions are her reward.