He is an engineer and an MBA with corporate experience in the banking and financial products industries. He received his Ph.D. in supply chain management from the University of Kentucky. Rao’s research focus is on logistics strategy, customer service and logistics issues in online retailing. He has published and continues to publish articles in academic and professional journals, including the Journal of Business Logistics, the International Journal of Logistics Management, the International Journal of Physical Distribution & Logistics Management and the Journal of Electronic Commerce Research.