He focuses on designing novel clinical and technology systems that aim to better understand patients and their clinical course while engaging communities and patients in the healthcare process. He is currently conducting an NIMH-funded pilot to test out an automated telephone interaction system that he developed for patients with severe mental illness to better connect them with their clinicians and forecast their clinical course. In addition, he has recently developed a web application called Chorus. This application empowers patients, community groups, and researchers to design and deploy their own automated SMS-based interactions without the need for servers or working with programmers.