She initially started off trying to help the bank's clients deal with the mortgages and accounts, but it quickly became obvious that her bank's manager, Rosella Wilbur, had clear biases regarding who should be given aid and who shouldn't, mostly on boundaries of income. The point came to a head when Emma found herself signing off on a foreclosure for a local freelance DJs house rather than trying to stretch things to help them out. She was certain that she would have been fired if she hadn't done that.