He has developed and enhanced network management software for nearly 14 years. Before joining Cisco, he held positions in customer support and software testing. With six networking patents, John has been involved in the development of new Cisco IOS features such as data-link switching, syslog, configuration rollback and archiving, IOS Tcl interpreter, digitally signed Tcl scripts, and Multiprotocol Label Switching (MPLS) ping and trace. Mr. Lautmann holds a Bachelor of Science degree in computer science and master’s degrees in both business and engineering.