His research focuses on the economics of privacy and the impact of health information technology on patient outcomes and healthcare costs. His work has been published in Management Science, Information Systems Research, MIS Quarterly, American Psychologist, and other top journals. He received a Ph.D. in Information Systems from the Heinz College of Public Policy at Carnegie Mellon University, and both an M.B.A. and B.S. in Business information Technology from the Pamplin College of Business at Virginia Tech. Prior to pursuing his doctoral studies, he worked as a senior analyst at the Government Accountability Office in Washington D.C., with a focus on privacy, security, and data mining. He teaches courses on the strategic uses of information technology and network security and privacy.