His research interests include the application of productivity and quality management techniques, and developing a customer-focused culture in a Pakistani business environment. Jawaid Ghani is a Professor at the Lahore University of Management Sciences, where he teaches in the strategy area. He has published widely in the areas of information technology, psychology, economics, and management. His current research interests lie in the areas of international alliances and the development of competitive export-oriented industrial clusters. The authors wish to thank the editor and three anonymous reviewers for their comments and suggestions on an earlier draft.