She has taught usability and user experience research, evaluation of information services, library automation systems, digital information services and providers, and research methods and design. Her research areas range from usability testing and evaluation, user studies and needs assessment, mental models of online searching, bibliometrics and citation behavior research, to user community generated metadata and question-answering services. Rong is the Director of Simmons Usability Lab. She has received multiple research grants and awards. One of her papers has won the 2008 Wynar/ALISE research paper competition. She is a recipient of 2007 APA PsycINFO Needs Assessment Contract Award, 2007 Simmons College President’s Fund for Faculty Excellence, 2008 OCLC/ALISE Research Grant Award, and a 2010 contractual award from Harvard University Center for Biomedical Informatics.