He holds a joint Ph.D. in Industrial Engineering and Psychology, specializing in human factors engineering/psychology. Dr. Holden’s research concerns the impact of sociotechnical change on clinical cognition, work process, and healthcare quality and safety. He has investigated transformative sociotechnical changes such as new technology implementation and organization-wide quality improvement programs. Dr. Holden has particular interests in health IT, provider workload, problem solving and adaptation, social and cognitive processes, lean thinking, change management, and human factors methods and theories. He is dedicated to improving outcomes for both patients and healthcare professionals. Education & Training