Her areas of expertise include organizational change, performance measurement, quality and process improvement, and group facilitation. She completed her executive leadership training at Queen’s and finished the Champlain LHIN Senior Leadership Course. Linda is also a certified Patient Safety Officer, a Patient Safety Education Program facilitator and trainer. She recently held the position of Director of Quality and Patient Safety at The Ottawa Hospital, prior to that she worked at the Conference Board of Canada conducting research and at Accreditation Canada. Linda is a certified Green Belt in Lean and is currently finishing her PhD in Nursing Sciences at the University of Ottawa.Linda is passionate about quality and process improvement and patient safety. Linda thrives on helping staff and organizations reach their outcome goals.