She took her study in a dental school where she thought her a lot of the technical side of dentistry and nothing about the business side. She received no formal training in the mechanics of running a business / understanding customer needs. That had not been a problem to Dr. Beckett since as she started to do her profession and did not have the hard time to earn. So she did not mind it rather she just focus on resigning everything just to make her services differ from others even of there were a lot of instances.