He received a Ph.D. in Organizational Behavior from Harvard Business School and B.S. from The Wharton School. His research focuses on a variety of types of work communication including managerial communication, employee voice (idea raising), and virtual communication. His current projects on managerial communication involve examining the most effective ways to frame incentives and work tasks to increase employee productivity and satisfaction. He is also studying the factors that drive employees to challenge the status quo in their organizations, and how they can best communicate their ideas persuasively to resistant superiors. Lastly, he is exploring how communication technologies are changing the nature of work-based interactions, and how resulting technology-based communication obstacles can be overcome.