She obtained her Master of Science degree in Computer Science from University of Southern California, USA. She has nine years' experience in software development and testing, including Electronic Data Interchange (EDI) application implementation for banking, Web application development for e-Learning, product development for IBM WebSphere Host Access Transformation Services (HATS), Function/Globalization Verification Test for Tivoli, DB2, WECM, and ECM products. Joyce is an IBM Certified Solutions Expert for DB2 UDB V5 Database Administration, Sun Certified Java Programmer (SCJP) for Java 2, and Sun Certified Web Component Developer (SCWCD) for J2EE. Wendy Wang, Software Engineer, Globalization Shared Services, IBM