She holds a Ph.D. from the University of Wisconsin-Madison. Her articles have appeared in such publications as the Journal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Retailing, the Journal of Business and Industrial Marketing and several others. Her current research interests are in relationship marketing and international business. Recently, she received two national teaching awards: the Houghton-Mifflin Pride and Ferrell Teaching Innovations Award and the American Advertising Federation Educator of the Year award. She is on the Editorial Board of the Journal of the Academy of Marketing Science, Journal of Marketing Theory and Practice, and the Journal of Educational Leadership. Currently, she is Editor of the Journal of Business Cases and Applications and the special issue of Marketing Education Review on Teaching Innovation.