He received his Ph.D from Carnegie Mellon University in 1991. Research interests include the business value of IT and reengineering, team-based organizations, and electronic commerce. Over 25 of his papers have appeared (or scheduled) in journals and refereed conference proceedings including the Communications of the ACM, IEEE Transactions on Systems, Man and Cybernetics, Information Systems Research, Journal of MIS, MIS Quarterly, and Organization Science.