He received his Ph.D. from the College of Business at the University of Toledo. In 2008, he received the "Highly Commended Paper" award for his paper entitled "Perceived Service Quality: Analyzing Relationships among Employees, Customers, and Financial Performance", International Journal of Quality and Reliability Management. He participates on various community outreach committees and holds academic membership with the Decision Sciences Institute (DSI) and the Academy of Management (AOM).