He has published extensively in research areas relating to modelling, analysis and management of service systems. His research has been published in both science and social science journals such as International Journal Services Technology and Management, Journal of Information Systems, Knowledge Management Research & Practice, Expert Systems with Applications, International Journal of Information Management, International Journal of Data Warehousing and Mining and Journal of Visual Languages and Computing. His most recent research interests focus on the design of service-based information systems, the temporal and spatial aspects of information, the analysis of information using data and text mining techniques, the visualization of information, and service information management issues within organizations such an information retention, audit and ownership.