Under Ms. Straughn’s direction, the mediation unit handles over 10,000 cases each year, and has a 60% success rate. She has been in this position for over 7 years. Prior to coming to the Consumer Protection Division in 2008, Ms. Straughn served 3 years as the Director of Consumer Complaints, Property & Casualty Unit, for the Maryland Insurance Administration, after working as a private attorney in the insurance defense field. She received her law degree in 1998 at the University of Baltimore Law School, and her undergraduate degree from Towson University.