He states that as an arbitrator, he has never had any concern or reliance on repeat business and feels most arbitrators are fair and reasonable. Mr. Epstein goes on “The big issue is the elimination of class actions suits because the employee as an individual Plaintiff on a class action claim is bound by the employment contract. How to get around the class action waiver is a much larger concern.” In addition, Mr. Epstein adds there are “many benefits to the arbitration process. The key is finding a way to be more transparent, while maintaining confidentiality, in the process.”