She received her PhD from Stanford University in 2001, and then spent 4 years in the Industrial and Systems Engineering Department at Georgia Tech before coming to USC. She is an associate editor for Operations Research, Manufacturing & Service Operations Management, and Operations Research Letters. She is the vice-chair of the Applied Probability Society of INFORMS, and will become chair in 2016. Her research focuses on the approximation and control of stochastic systems, with applications to the manufacturing and service industries.