In 2016, she completed a Ph.D. in information systems at the University of Texas at Austin. She seeks to build a program of research around analytics, networks, and the science of improvement. Shannon has worked as a visiting researcher at the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and as a member of the Institute for Healthcare Improvement faculty. She recently joined the Carnegie Foundation as a fellow supporting the Network Initiation and Development team.