Since 2000, he has worked in utilization management and patient/customer satisfaction improvement and healthcare quality by applying methodologies for performance improvement. He has extensive experience with data analysis and statistical process control. He has directed teams to achieve accreditation for Joint Commission International (JCIA), Accreditation Canada International (ACI) and Central Board for Accreditation of Healthcare Institutions (CBAHI); he has participated in preparing CBAHI for ISQua accreditation. He currently works as Quality Consultant for the Ministry of Health, Sultanate of Oman.