Board-certified in clinical informatics, she serves as the Associate Chief Health Informatics Officer for Ambulatory Services at the San Francisco Health Network. Researching the electronic health record (EHR) revolution in safety net care, she is strategizing how innovations in EHR design, implementation, and policy can support compassionate, effective health care for diverse patients. Dr. Ratanawongsa is a mixed methods researcher, with expertise in implementation research, qualitative research, and conversational analysis. She has developed, implemented, and evaluated curricula at the undergraduate, graduate and continuing medical education levels. She has led national committees with the Society of General Internal Medicine (SGIM) and American Academy on Communication in Healthcare (AACH).