She operates the tenant hotline, helping clients learn to help themselves, and identifying housing issues for further legal assistance. It is not unusual to see her leave the office abruptly to assist a tenant in the middle of an illegal ouster. HRO office staff frequently make a point to pass her door to listen in on her masterful communication style and to visit with her dog Jax. Diane enjoys time with her daughter, good friends, good reads, walking Jax and making (never ending) improvements to her old house.