She teaches aspects of information organisation and retrieval on undergraduate and postgraduate level. Her research interests include information seeking behaviour, current awareness services, instructional design, indexing, abstracting, distance and telematic teaching. She is a member of CILIP, UKOLUG, ASIS & T, and a number of local associations. She is a member of the Editorial Advisory Board of Online Information Review, regular book reviewer for Online Information Review and The Electronic Library, and occasionally for other journals. She is also a reviewer for the South African National Research Foundation.