Gallen, Switzerland. Previously, she was an Assistant Professor in the area of Information Systems Design at the Delft University of Technology, The Netherlands. She holds Master and PhD degrees in Computer Science. Antonia Albani is a cofounder of the research network Cooperation & Interoperability – Architecture & Ontology (CIAO!) (http://www.ciaonetwork.org) and member of the CIAO! executive board. She worked in IT consulting and was CEO and cofounder of an Internet start-up in the area of business process outsourcing. Her main research interests are in Enterprise Engineering with special focus on service innovation and service engineering.