He is also the Director of The Disparities Solutions Center and the Program Director of Multicultural Education at Massachusetts General Hospital. At the Morgan Institute for Health Policy, Dr. Betancourt serves as a Senior Scientist. He is also the Co-founder of Quality Interactions, Inc., which is a company that specializes in cross-cultural care and communication. Dr. Betancourt is an authority on how to improve the quality of care and to get rid of imbalances and he has spoken on this topic to many different groups including the federal government, private industry, and trade organizations.