She is an experienced educator and marketer teaching strategic marketing, marketing planning, brand management, consumer behaviour and research methods on both MBA, MSc and Executive Education programmes. For several years she was part of the Henley MBA management team and as such gained valuable experience in post-graduate education. Susan is now the Deputy Head of the School of Marketing and Reputation as well as an active researcher in the Henley Centre for Customer Management and the John Madejski Centre for Reputation. Susan is a certified business coach working with managers to support their personal and career development. By Area: Branding, Reputation, Marketing, Stratgegic Marketing, Marketing Planning, Consumer Behaviour, Customer Management, Customer Experience, Online Customer Experience, Online Shopping, Internet Marketing, Information Search, Online Customer Behaviour, Business Coaching