With the new teleportation systems and regenerative medicine advances, even the most damaged heroes seldom need a full-fledged doctor, a trained PA can handle most of their needs. One of Hugo's duties is to monitor emergency calls and prepare the teleportation systems, and this gives him valuable insight into the various criminal deeds going on into the city. Whenever he can, he likes to help heroes out, pointing them in the direction of crises and potential points of interest.