Her research and consulting focuses on conflict and conflict resolution at the interpersonal, group and inter-group levels. Her current research focus is the nature, effects and amelioration of uncivil and bullying behaviors in the workplace with a particular interest in the role of organizational structure and culture in the facilitation or prevention and management of these behaviors. She has a particular interest in developing bystander efficacy to address negative work relationships. She has also focused her recent attention on the academic environment and works with universities on these issues. Her work has appeared in several top-tier academic journals. She has been a consultant to organizations and an expert witness on cases of workplace bullying and hostility.