His focus is on modernizing Identity and Access Management capabilities used by the firm, especially in the area of customer-facing applications. His areas of interest include approaches to fraud prevention in call center and digital contexts. Related to this, he is interested in the evolution of distributed session management – notably distributed session termination. He is a founding member of IDPro and represented his firm in the Identity Ecosystem Steering Group (IDESG). Prior to his current position, he directed the development of customer facing identity for web sites at two other insurers. He has led a local identity and access management user group since 2004. Prior to that he was the chairman of the Network Applications Consortium.