Her expertise is in Affective Computing. Since 2006, her research is on human factors and emotions in natural language interaction. She is a member of the COLLAB research group, whose research is in Software Engineering and Computer-Supported Cooperative Work, with focus on collaborative software development. She is the Principal Investigator of the project ‘EmoQuest: Investigating the Role of Emotions in Online Question & Answer Sites’, funded by the Italian Ministry of Education, Universities and Research under the program “SIR – Scientific Independence of young Researchers”.