She conducts research on the effects of technology on groups. Much of her research has focused the dynamics of geographically distributed work teams, particularly those spanning national boundaries. Most recently, Pamela has been conducting research on professional service robots in the work environment, examining how people make sense of them and how they affect work practices. She serves on the editorial board of Organization Science and is co-editor with Sara Kiesler of the book Distributed Work (MIT Press). Her research has appeared in journals such as Organization Science, Research in Organizational Behavior, Human-Computer Interaction, Journal of Applied Psychology, Journal of Experimental Psychology: Applied, and Organizational Behavior and Human Decision Processes.