His research interests are in the areas of innovation, design and the patient experience in health care, which explores the transformative potential of services. His research also explores the use of data analytics to uncover insights into innovative new business strategies. Gallan has published articles in the Journal of the Academy of Marketing Science, California Management Review, and other journals that center on services, marketing and the patient experience. He has over 20 years of industry experience in various sales, marketing and management positions.