She conducts applied health services research that seeks to enhance provider-patient communication; facilitate shared decision-making by patients and providers; support providers to understand and respond to the needs and preferences of patients; and strengthen the patient voice in the design and evaluation of health services, clinical trials, and health care guidelines and policies. She has broader research interests in implementation science, particularly in research that seeks to increase understanding of barriers and enablers to the successful adoption of evidence-based innovations, and to successful disinvestment in futile or harmful interventions in health care.