Drew started with Red Hat in 2009 as a front-line phone support technician, worked his way up through Red Hat's Global Support Services organization, and recently joined Red Hat's supportability team as a software engineer. Drew specializes in High Availability clustering, storage, filesystems, and the device mapper. Drew has given presentations on storage topics at the Red Hat Summit in Boston and in Red Hat's Technical Account Management webinar series and is the author of over 150 Red Hat knowledge-base articles and technical briefs. Drew lives with his wife, dog, and three cats in Raleigh.