His responsibilities include supporting customers and the CDW presales team in the area of unified communications and collaboration, focusing on telephony, video, contact center, along with desktop and mobile collaboration – delivered via the cloud or on-premises. Ed’s career includes more than 20 years of experience in customer-focused, multi-vendor voice and data design, implementation and training. Ed is a U.S. Army veteran and holds degrees from Southern New Hampshire University and the University of Phoenix. Solution Architect Stop, Collaborate and Listen: Cisco’s Back With a Brand New Invention