She has been at Tech for seven years, most recently serving as director of the Communication Center. Since 2006, she has been a visiting scholar at Technische Universität-Dortmund in Germany, where she serves as primary consultant for its academic center. Before coming to Tech, Head held a number of writing program administrative positions. She has published three books of poetry and has exhibited several acclaimed digital poetry projects. Her scholarly research focuses on communication theory and pedagogical practice, especially in the implementation and development of writing centers, writing program administration, and multidisciplinary communication.