At HBS, Professor Frei has developed a second-year elective on Managing Service Operations. Frei has also taught the Operations and Quantitative Methods course to first-year MBA students. She teaches in executive education programs at HBS as well as at several outside firms. Professor Frei has won faculty teaching awards at the Wharton School of Business, the University of Rochester, and at HBS, where she recently received the HBS MBA Class of 2002 Award for Teaching Excellence. Professor Frei received her Ph.D. in operations and information management