She conducts research on the social and policy implications of information and communication technologies (ICTs), with a particular focus on how ICTs exacerbate or alleviate social inequalities. She also has investigated the institutional contexts of ICT adoption and use in Latin America and the U.S. Other research interests include telecommunication and community media policy, technology and inequality, global communications, and social movements and new media technologies. She recently received a Faculty Research/Healey Endowment Grant in support of data collection and analysis concerning the role played by local broadband interventions in the ability of Western Massachusetts communities to expand universal service—findings that will inform state and federal programs charged with advancing broadband coverage.