She studies enterprise social media (ESM) and online communities for collaboration, knowledge sharing, boundary-spanning, and innovation with a focus on the design of generative systems and communities, both inside and outside organizations. Her work on ESM has been funded by the National Science Foundation (http://esm.mi.msu.edu) and published in premier information systems and communication journals, including Journal of Information Technology, Information and Management, Computers in Human Behavior, and Communications Monographs.