She joined the FDIC in 1990 as a member of the Conflicts Resolution Unit, which was responsible for the development of the ADR Program at the FDIC and RTC. In 1992, Ms. Kaplow became one of the two ADR Coordinators responsible for developing, implementing and coordinating all ADR matters for the FDIC. In that capacity, she designed and implemented the Claims Pilot project which the FDIC ran in the Northeast. Ms. Kaplow also helped design and teach both the Basic ADR Course and the Advanced Negotiation Course at the FDIC. Ms. Kaplow is one of two FDIC staff who, with the RTC ADR Unit, were responsible for the development of the FDIC/RTC Roster of Neutrals.