She has worked clinically with patients and whānau in oncology, bariatric and general surgery settings. More recently she worked as a clinical strategist, researching and designing eHealth interventions for people with long-term conditions, and mapping the experience of patients and carers within the health system. She is passionate about understanding patient perceptions, beliefs and experiences and how these ultimately influence healthcare outcomes. Olivia now works as an improvement advisor for strategic projects at Ko Awatea, focusing on World Health CLIMB – Ko Awatea’s latest innovation accelerating leadership in health and care. Olivia holds a master’s degree in health psychology and is currently working towards a Master of Health Leadership at the University of Auckland.