In 2012, he received the Ph.D. degree in Information Systems from the University of Münster for his work on the management of networked service business processes. His main research interests include business process management, business process analytics, and service management. In these areas, he concluded and currently manages a number of research projects funded by the European Union, the German Federal Government and industry. His work has been published in peer-reviewed academic journals, among others in MIS Quarterly and IEEE Transactions on Engineering Management, and presented at major international conferences.