She is often in court or getting documents ready for her clients. She has an assistant who takes the calls when she is in on Monday Wed and Friday. Penny call forwards her line to be answered when her assistant is not in the office as well as after hours. This way, her callers are greeted by a live person whenever they call. As many of her clients are stressed by their situations, a warm human response is what Penny wants her clients to receive. Penny requests that her client leave a message for her or her assistant to follow up personally.