He is an accomplished presenter and has more than 15 years of practical experience in this subject. He is a Fellow of the Institute of Service Management and also sits on the Management Board of the itSMF UK Chapter. Steve has worked both for private and public sector organisations and ran a successful consultancy business in the mid 90s. He has worked throughout Europe, as well as New York and the Caribbean. He brings a pragmatic approach to achieving what sometimes seems the hard and difficult. He is presenting today with an industry colleague, Vawns Guest.