She has over 15 years of experience in teaching and doing research in technical communication. She teaches courses on user experience, document design, and user-centered design studies in the bachelor program of communication science and in the master specialisation program of technical communication. Her research interests include document design for user groups with special needs and cross-cultural technical communication. Joyce is a project partner of TecCOMFrame, a project funded by the European Union to develop an academic competence framework and a number of standard curricula in technical communication.