She received a Ph.D and Msc. from Lancaster University, and a B.S. degree from University Pertanian Malaysia. Dr. Suhaiza’s primary research interests are in the areas of operations and production management, product and service quality management and productivity. She has published in International Journal of Benchmarking, International Journal of Operations and Production Management, OR Insight, International Journal of Information Management, Sasin Journal of Management, and Asian Academy of Management Journal. She is also co-author of the Spring Print Prentice Hall books, Operations and Production Management. Dr. Suhaiza is a member of OR Society in UK. She teaches management science, materials management, productivity and quality control courses at both the undergraduate and postgraduate level.