Her research focuses on the organizational impacts of information technology, IT, and business agility, business value of IT, IT and business process outsourcing, and knowledge management. Her work has been widely presented in academic conferences and practitioner forums and has been sponsored by the Society for Information Management. She currently serves as associate editor of information systems research and is on the editorial board of The Journal of the Association for Information Systems (JAIS). She has served as the associate editor of MIS Quarterly. Prior to her doctoral studies, she worked as a consultant and trainer at a worldwide IT consulting firm.