He received his Ph.D. in 2003 and MBA in 2000 from The University of Toledo, has worked as an industrial engineer and technical manager for the U.S. Postal Service, and has extensive consulting experience in the automotive industry. Dr. Franchetti is a Certified Six-Sigma Black Belt from the American Society of Quality (ASQ) and has consulting and research experience with over 25 companies across the country. He has published over 60 books, articles, and conference proceedings in the field of industrial engineering. Reviews