He's also a member of the university's Intelligent Systems and Business Informatics research group and cofounder and CEO of ConfigWorks. He received his PhD in computer science from the University of Klagenfurt. His research interests include knowledge- based configuration, knowledge-based recommenders in e-commerce, psychological aspects of consumer buying behavior, model-based diagnosis with a special focus on knowledge acquisition, and approaches to test automation in knowledge-based-systems development. He's a member of the IEEE Computer Society. Contact him at Alpen-Adria Universität Klagenfurt, Universitätsstrasse 65, 9020 Klagenfurt, Austria; alexander.felfernig@uni-klu.ac.at.