Dr Glow's research is in the areas of audience engagement and arts and cultural policies. Her work has focused on the value of community engagement with arts programs, evaluation processes for arts organisations, the impact of arts programs on people's views of cultural diversity, barriers to arts attendance, and audience measures of artistic quality. From 2012-2014, Dr Glow was Director of the Arts Participation Incubator (API) which she started with seed funding from Deakin University. The API incubated projects exploring the fruitful ground between the arts sector, social innovation and scholarly research. Currently, Dr Glow and colleagues are conducting research with Creative Victoria evaluating the trail of 'Culture Counts' – an audience survey tool - with 20 Victorian arts organisations.