She is also the faculty director of the Bureau of Sociological Research, a survey data collection unit on campus, and coauthor with Don Dillman and Leah Christian of Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method (2014). Jolene’s research focuses on survey response and measurement. Her current projects explore survey design for mixed-mode and mixed-device surveys, questionnaire design in self- and interviewer-administered surveys, interviewer/respondent interactions in telephone surveys, visual design, and recruitment for self-administered surveys.