She holds a Ph.D. in Organization and Management with a specialization in Human Resources. Lori’s research included an inbound call center validity study where she leveraged the Predictive Index system to show that there were a specific set of behaviors that left the organization 93% of the time. She assisted the call center with realigning all phases of the employee life cycle to fit to the behavioral profile that was required to enable employee retention. Lori’s study helped the organization reduce their attrition in this position from 44% to less than 14% in the first year of the change.