He received his bachelor’s degree in psychology from the United States Air Force Academy and his Ph.D. in industrial/organizational psychology from Rice University. Eric Lai is the former Editorial Director at Avaya. He joined Avaya in Nov 2012 from SAP, where his enterprise mobility blog attracted more than 100,000 readers a month and was awarded Top Corporate Blog by BtoB Magazine. Prior to SAP, Eric was a technology editor and reporter for a decade and a half in Asia and the U.S. Follow him on Twitter @ericylai. more