She teaches courses on research methods, health sciences librarianship, and reference. Her research area is in the broad category of information needs and information-seeking behavior, with an emphasis on health-related issues. She has published articles on physician-patient communication, readability of consumer health material, and the information needs of people with multiple sclerosis. She has also co-written a book for librarians entitled Consumer Health Information for Public Librarians. More recently, her research focus has changed to address the health-related information needs of female, street-level sex workers.