Her research focuses not only on the effects of bad behavior, but also how organizations can create a more positive environment where people can thrive; and how individuals and organizations benefit in terms of individual well-being and performance. In addition to her book, The Cost of Bad Behavior, her research has appeared in the Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Consumer Research, Journal of Applied Social Psychology, Harvard Business Review, and in several other journals and books. Her work related to incivility has been featured worldwide in over 500 television, radio and print outlets (including 20/20, Time, Wall Street Journal, Financial Times, L.A. Times, The Washington Post, NBC, CBS, ABC, FoxNews, CNN, BBC, NPR, and msnbc).