Case C‑642/23
Flightright GmbH
v
Etihad Airways P.J.S.C.
(Request for a preliminary ruling from the Landgericht Düsseldorf)
Judgment of the Court (Seventh Chamber) of 16 January 2025
( Reference for a preliminary ruling – Air transport – Regulation (EC) No 261/2004 – Article 8(1)(a) – Right to reimbursement of the cost of the airline ticket in the event of cancellation of a flight – Choice between reimbursement in money or in travel vouchers – Article 7(3) – Concept of the ‘signed agreement of the passenger’ – Loyalty account set up by the passenger on the air carrier’s website )
Transport – Air transport – Regulation No 261/2004 – Compensation and assistance to passengers – Cancellation of a flight – Right to reimbursement of the cost of the ticket – Reimbursement in travel vouchers and/or other services – Signed agreement of the passenger – Concept – Loyalty account set up by the passenger on the air carrier’s website – Not included – No agreement by the passenger in the form of an express, definitive and unequivocal acceptance of that method of reimbursement
(European Parliament and Council Regulation No 261/2004, Arts 7(3) and 8(1)(a))
(see paragraphs 21-25, 27, 28, operative part)
See the text of the decision.