Consumer complaint received 2024-04-27
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION (VA)

This complaint is the follow-up of the complaint ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

I opened up this new complaint because Capital One failed to answer my question specifically. 

Here is the origin of why I complained at first place : So, in this complaint, I request employees of Capital One 360 to answer me specifically : 1> what exactly did the internal panel of Capital One 360 said during their review? I deserve the right to know. 2> Why the employees of Capital One 360 are very stupid, XXXX, outdated, and not up to the latest banking technology? and they work in the bank industry? Here is the original complaint : I also have a Capital One credit card, and I used some of my credit card to buy things for a person I know named XXXX XXXX who lives in XXXX XXXX XXXXXXXX XXXX uses XXXX XXXXXXXX XXXX and has multiple investments with XXXX XXXX who is also a subdivision of XXXX XXXX XXXX If someone is an investor, he/she would know that you have an account manager. XXXX XXXX used some of his money in XXXX of his investment accounts and authorized his account manager who is XXXX XXXX to send me a check to pay me. However, we are in the year of XXXX, and with the latest technology these days now, bank users can also issue an email check through XXXX XXXX XXXX and send an email-check out, the recipient then can print a check and deposit it like a printed check. XXXX XXXX sent me a email-check on XX/XX/XXXX. I successfully deposited it the next day, but Capital One 360 pended the check until Thursday, XX/XX/XXXX. XXXX XXXX realized that there was a mistake that the check came from the wrong account so he requested a charge back on the check immediately and that caused the check to reverse and bounced. XXXX XXXX immediately left me a message about this but I did not check and received his message until later at night. On XXXX XXXXXX/XX/XXXX, I received an email saying that there was an unsual activity on my account and all of my accounts are restricted. I immediately called Capital One 360 and talked to a manager but he is both STUPID AND IGNORANCE. I told him the truth that my person who I knew for years sent me a check, but he authorized his account manager at XXXX XXXX to send a check on his behalf through one of his investments account at XXXX XXXX. XXXX XXXX is also XXXX XXXX XXXX. However, the account manager XXXX XXXXXXXX XXXX XXXX XXXX XXXX to send me an email-check instead of paper check for faster service so I do not have to wait to get it in the mail. Capital One employee did not believe me and told me that all email checks are scammed and that I created a high risk and Capital One 360 closed all of my accounts. I did not get the message of XXXX XXXX until late at night so I did not tell Capital One that XXXX XXXX did leave me a message that he requested to charge back the check. We are in the year XXXX. Capital One employees need to get updated. With the new technology, email-checks work just like paper checks because the mailer do not have to print the check out, waste money to mail it and the recipient ( in this case is me ) do not have to wait for it in the mail because it is a waste of time and deposit it. Also, XXXX XXXX realized that the check came from the wrong account so he immediately requested to charge back the check. I did not create a high risk with Capital One. It is totally not fair for me that Capital One 360 closed all of my accounts because its employees are not updated with the latest technology of banking. 

Capital One still did not answer my question. In his letter, XXXX wrote " That day, our Fraud Prevention Team reviewed your account activity and placed a restriction on your accounts until we could verify the activity. When you called, our Customer Protection Team reviewed your banking activity and the decision was made to end the banking relationship with you. We have confirmed that this decision was correct. ".