Consumer complaint received 2024-03-05
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: HSBC NORTH AMERICA HOLDINGS INC. ()

Dear Customer Financial Protection Bureau ( CFPB ) Representative, My HSBC credit card was revoked because of a late payment for 74 days. The amount of the late payment is {$14.00} and XXXX XXXX XXXX XXXXXXXX for past three months due to family members loss. I completely forget to pay the XXXX bill of XXXX which was {$14.00} due on XXXX XX/XX/XXXX. I suffered great pain in the past three months so that I forget to pay it on time. I literately can not continue my normal life during that period. However, I was being a great customer in the past, and even when my bill goes up to {$3400.00}, I can still pay it on time. I did not hope more from the bank during my dark and sad time. But at least please do not revoke my credit card just because of {$14.00} especially at when I am in need of support of any kinds. This is the first time my credit card being delinquent for such long time, and I just can not believe my credit card can be revoked due to {$14.00} late payment. I talked to collection department and customer service, they both said they can not help me anything. Obviously, it is very unlikely for anyone to repudiate a debt of {$14.00}. I did not forget to pay it intentionally as I was just affected by the grief because of my family members loss. I know my payment was late for 74 days but I was truly undergoing the toughest time because one of my family member died. I hope I can get my credit card reactivated as this credit card is my major card for my daily life, it is gon na impact my life a lot without it. Please do not make my life even harder after all of this. If someone look up my credit card account, it will show I was paying on time the whole time except for this incident. With this late payment record on my credit report, it is gon na be very hard for me to apply a new card. So I sincerely hope HSBC can reconsider the decision to revoke my credit card. I just want to have a good life after all. I deserve the right to live a good life, however, revoking my credit card brings extra and additional damage to me both physically and mentally. Besides, I provide reasonable and veritable reason to prove that I did not forget to pay it intentionally. 

I trust that the CFPB, as the governing body overseeing fair and responsible banking practices, will thoroughly investigate this complaint and take appropriate action against HSBC bank if necessary. I would greatly appreciate your assistance in resolving this matter and ensuring that my rights as a consumer are protected. 

I understand it is the banks policy to revoke credit card that is delinquency for long time. However, since this is my first time and the due amount involved is small which is {$14.00}, I sincerely ask CFPB for help to re-activate my credit card based on humanitarian and sympathetic reasons. I really in need of this card to re-build my life and I would be hard to apply for another credit card if this card being revoked for real. I attach the death certificate of my family member, the chat history with HSBC customer service agent and my credit card statement. I already paid off credit card balance on XX/XX/XXXX, and I can accept all charges including late fees and interests during that period. All I want is asking HSBC to re-activate my credit card for one time exception. 

Thank you for your attention to this matter. I look forward to a prompt resolution and a favorable outcome. Please do not hesitate to contact me if you require any additional information or documentation.