Consumer complaint received 2019-02-21
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: WESTERN UNION COMPANY, THE (MA)

on XX/XX/XXXX. I have been supporting a young lady in the XXXX   since XX/XX/XXXX. I am putting her through XXXX  and she will XXXX  in XX/XX/XXXX eight years to become a XXXX.. I am a XXXX  and a XXXX  and this is a Philanthropic act and an obligation that I took upon myself to better an individuals life and to give mankind a XXXX. that will not only better her life, but everyone she helps to become well. I started this in XX/XX/XXXX and have been using W/U up until XX/XX/XXXX when they denied payout on a money in minutes transaction to this young ladies mother in a dire need moment. The young lady works as a XXXX at this time and contracted XXXX XXXX. She was unable to go to the W/U to pick up the funds needed for her antibiotics and XXXX. W/U took it upon themselves to act on my behalf to refuse payout to her mother because they believed that I was a victim of a fraud or scam and put my money in their holding account until I could speak to a representative. This took days. After finally talking to a rep. they still denied the payment after explaining what had been doing since XX/XX/XXXX and gave me control # 's to get my money back. I was unable to use any other wiring service and was denied, and still am, the right to use their services. I think I am on a list as no wiring services will assist in the wiring to this family now and I have to wire bank to bank. I have contacted numerous governmental offices about this with no assistance or retribution at all. they all tell me that I have become a victim of a scam. I have been at this since XX/XX/XXXX. I have spent untold thousands of dollars to put this young lady through XXXX. I have hundreds of photos and hours on XXXX conversing with this young lady and her family. Photos of her at her first 4 years of XXXX and her XXXX, working, with her classmates, work associates, etc. I tried to help a young lady in a dire situation and W/U denied me that right. Their services warn you before you sign the agreement of the possibilities of fraud and scam, and that there is a possibility that anyone sending money could become a victim and with that explanation you are given the ability to agree to the transaction or refuse it. This is their binding contract which your signature binds. I signed it and they refused the transaction. A transaction that could have cause this young lady her life. And a denial that is a defamation of her families name and character. 
It has also lead to my inability to use their services, XXXX, XXXX, and any other services in an attempt to support her as they have all given me the same reason W/U gave me. Trying again to make a transaction online through W/U I was denied it directly to her. Their excuse online was they are " updating their systems ''. I have a good communications with the W/U people at their office and they can't believe after all this time W/U would deny the transactions. They are shocked. They have all met this young lady on XXXX  right there at the counter. This is not a fraud or a scam. I feel the only one that has scammed this young lady and myself is the W/U ... They feel that way at the VA also ... Someone somewhere needs to care about this. When you contact them they'll tell you they have it taken care of ... Don't believe it. They want you to drop the case. they want you to believe that because they gave me my money back that everything will go away and that they are not guilty of their actions. This was their tactics with XXXX XXXX at Senator XXXX 's office, the XXXX XXXX XXXX, and the Attorney Generals office, they bought it and refused to investigate it further. I have all the documentation. If W/U believed this to be a scam, why didn't they stop it in XX/XX/XXXX?