davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2022-10-24
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: College Foundation, Inc. (NC)

College Foundation has been the serviced of my federal loans for over a decade. These loans have always been federal Stanford loans and yet they have required payment since XXXX and the pause. Never have I refinanced or moved the loans which would put the federal label in jeopardy. They also have knocked my credit report when they should not have in XXXX. 

XXXX also makes it harder to contact them and make inquiries.
Consumer complaint received 2020-06-10
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (NE)

The credit bureau Equifax is reporting a collection account with XXXX XXXX XXXX XXXX. This is inaccurate and is not my account. They are reporting 3 collection accounts in the amount of {$220.00}, {$41.00} and {$41.00} on my credit report. This debt was already removed from my XXXX credit report.
Consumer complaint received 2022-05-15
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc ()

I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online selling because I'm a freelancer since XXXXXXXX XXXX,2021. My paypal account : ( XXXX ) as of now has no stucked funds because I've already withdrew them before my account got limited but I am hoping for the restoration of my account. 
Thank you and Godbless.
Consumer complaint received 2022-08-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (NV)

Im submitting this complaint to inform you again that I am a victim of identity theft and I write to dispute certain items in my file resulting from the crime. The items I am disputing do not relate to any transactions obtaining any possession of goods, services or money that I have made or authorized. Please block the reporting of any information in my credit file that resulted from the alleged identity theft. 
These following items listed below are unknown to me. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/2022.
Consumer complaint received 2022-10-24
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with cash advances
Company: Paypal Holdings, Inc (MA)

I filed a complaint about this on XX/XX/2022. Complaint id is/was XXXX. The complaint was about Venmo and XXXX credit card. I contacted both companies on several occasions about being charged a cash advance fee and interest on Venmo charges. XXXX said it was Venmo, Venmo said it was XXXX. You only contacted XXXX about this. They responded that it was Venmo. So now I have to resubmit this thing so you'll go after Venmo. I have attached the response from XXXX. I am XXXX XXXX XXXX XXXX about this issue and ask that you please find out who's doing this.
Consumer complaint received 2020-06-10
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc (CT)

I contacted paypal on multiple occasions to file a claim against a seller who is registered with them to receive payments in exchange for services sold online. I placed an order with an authorized Paypal seller, XXXX on XX/XX/XXXX. The transaction payment was processed through Paypal on that date. On XX/XX/XXXX, Paypal sent me an email to notify me that the seller provided XXXX tracking details. When I viewed the XXXX tracking details they indicated that the package was delivered on XX/XX/XXXX. The XXXX tracking portal only confirms delivery to the city, state and zip code. XXXX does not provide complete delivery information such as address and recipient name via the online tracking number portal. I did not receive this package. After receiving no response from the seller XXXX, I contacted Paypal, as they provided the tracking details. I notified Paypal that I never received the package. Further I notified them that I had contacted XXXX to confirm that the recipient and sender details associated with the tracking number do not match my information ( as the receipient ) or the seller XXXX ( as the sender ). This information is available to XXXX employees, but not via the online tracking portal. I expressed my concerns that the seller provided a stolen tracking number with the intention to make it seem as though they sent a product to me that they did not ship. Paypal will not further investigate my claim on the basis that a tracking number was provided that confirms delivery to my city, state and zip code. I asked Paypal to verify with XXXX that the full recipient details do not match mine, so that they could recover the funds that they paid to this seller and they are refusing to do so. I am escalating this complaint to your agency because this is a growing scam that is affecting many Paypal customers and they are not willing to do more to investigate the claims of customers in order to resolve these instances of fraud. 

The transaction details are as follows ; Customer Transaction ID : XXXX Seller name : XXXX Seller Web address : XXXX XXXX Date : XX/XX/XXXX XXXX Tracking ID : XXXX
Consumer complaint received 2021-06-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (FL)

XXXX, XXXX, and Equifax have been reporting an XXXX XXXX account {$4600.00}, XXXX XXXX Account {$0.00}, XXXX  XXXX XXXX account {$3700.00}, and XXXX XXXX XXXX XXXX XXXX account {$0.00} Limit {$3000.00} that I did not give my written consent to them to report anything. As stated in 15 USC 1681 ( b ) ( 2 ) Permissible Purposes of Consumer Reports. " In accordance with the written instructions of the consumer to whom it relates. '' I have tried numerous of times to get these items removed and each time they respond with they verified these accounts which is false. According to 15 USC 1602 I am the original creditor, and only the original creditor can validate a debt, which I do not.
Consumer complaint received 2021-08-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (PA)

I recently checked my credit report and noticed fraudulent accounts on my credit report.I reached out to the creditor to request the accounts to be removed and they have not removed it. These are fraudulent accounts and need to be removed immediately.
Consumer complaint received 2018-08-27
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: BARCLAYS BANK DELAWARE (TX)

I had a credit card account with Baclays Bank for an XXXX card for the credit card line amount of {$3000.00}. As of XX/XX/2018 I decided to pay the entire balance in full. After making this payment in full prior to the billing cycle close and there was a XXXX  balance. I was charged {$63.00} interest on a XXXX  balance after the billing cycle closed. I called customer service to complain about the balance and have it removed due to it being an error. The customer service did not agree and would not remove the error. I demanded to speak with a manager. The manager had the {$63.00} balance credited. However, as retaliation she had my account sent to be reviewed for having a high balance on my credit card account. Mind you the balance was {$0.00} at this time. Nor had my account ever been triggered before this incident for a High credit balance. I called Monday XX/XX/2018 because I received a credit alert that my credit limit had been lowered to {$500.00}. I called to be given an explanation why. The manager XXXX informed me it was due to high credit card limit activity. Even though at this time the balance was {$0.00}. I informed XXXX I feel I  have been discriminated against in their banking practices. I asked XXXX what is their protocol if I wanted to file a formal discrimination complaint. XXXX stated there was only an internal investigation that will be held. At the conclusion of this investigation of what the findings were the customer would not be contacted. At this time I feel I was discriminated against and retaliated against due to me complaining that the Bank was attempting to charge me interest on a {$0.00} credit card balance.
Consumer complaint received 2018-08-27
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY (CA)

Looked for one ticket to purchase for the XXXX XXXX XXXX. Found a post on XXXX. Used text messaging to contact the person. He then proceeded to tell me he has two tickets. I happened to find two posts on XXXX with the same description inside of the post, yet different phone numbers to contact. Person told me that's his girlfriend 's post. 
He texted me a picture he took on his laptop with the g-mail email pulled up of the XXXX XXXX order ( order # XXXX XXXX ) .I asked for proof of drivers license or ID. He sent me a " selfie '' holding up his California DL with address blacked out. I did the same, sent him a DL selfie with my address blacked out as well. His DL name matched the name on the email he previously sent the picture of to me. 
He asked what bank I use, I told him Wells Fargo. He gave me the email to add him so I can transfer money through XXXX online on Wells Fargo. 
He asked for half money upfront. I agreed, sent {$250.00} first. 
About an hour later his girlfriend used his phone to text me a picture of the same email order showing the XXXX XXXX Tickets with just my name changed on top. I asked for another better picture showing the date/time on the laptop and they sent that image as well 10 mins later.

It didn't seem right but she said she doesn't want to get scammed and she will send me the confirmation email once I send the second half of the payment. I then proceeded to send another {$250.00}. I waited 30/40 mins and all he/she could text me was " Still waiting on the Wells Fargo email that you sent the money ''. 
I then told them I had to go to sleep I work very early in the morning and I trust that I'll wake up to the text and email confirmation that the ticket has been transferred. 
I woke up with no email or text from them. I then proceeded to do even more research about XXXX transferring XXXX XXXX tickets. I called Wells Fargo in the morning, they could not provide me any information about the person. I called XXXX and there's nothing they could do either. I reported this incident on IC3.gov as an internet crime. I reached out to XXXX and they don't take responsibility because I went through Wells Fargo. Wells Fargo blames XXXX and so the cycle continues with no resolution.
Consumer complaint received 2022-05-15
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (TX)

In accordance with the Fair Credit Reporting act XXXX  XXXX XXXX  Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Consumer complaint received 2018-08-27
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSWORLD SYSTEMS INC (PA)

Transworld Systens on behalf of XXXX XXXX XXXX XXXX listed an account that belongs to my father on my credit reports. Thecamount of the colkection listed on my credit reports is {$560.00}. I disputed this account to no avail with both the vollection agency as well as the credit bureaus. About a month ago the collection agency advised me to send in a copy of my drivers license as well as an explanation of the matter so tgat they vould rectify the matter, nothing has been done. I disputed tge account several times. The credit bureaus marked the account as closed and this has dropped my credit score 30 points.
Consumer complaint received 2022-08-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (PA)

In accordance with the Fair Credit Reporting Act XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has violated my rights. 


15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Consumer complaint received 2022-08-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MD)

I submitted a letter to the 3 Credit Bureaus XX/XX/2022 to update this suspicious information. I think you have not validated these accounts in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against them. This was already included in my prior COMPLAINT # XXXX, XXXX and I'm including it again.
Consumer complaint received 2021-08-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MI)

XXXX  XXXX - This is a complaint against the timeshare XXXX. The account mentioned, has appeared in my report multiple times but has already been deleted before but it re-appeared with the same account number, & is reporting negative. I spoke with their people ( I remember XXXX XXXX XXXX who were introduced as representatives of XXXX rather than a salesperson. I was told I am making good financial investment, because the resale value would go up & that I can actually make money from it by renting it out to people thus earning me rental income or once I finished paying them, I could resell it to a higher price. They also said it has some tax benefits. They offered me gifts like a certificate to use for 2 years instead of using credits, which I never got to used because I never got them as promised. I felt pressured and rushed when they told me it's my last chance at the lowest price. I felt I am being given a special opportunity to get this, saying they needed " corporate '' approval in order to grant me the price being offered. They opened a credit card for me, they are the ones who did the entire process, signing the application, they did everything for me without me realizing it. I never even received a copy of the application nor was I informed of the fees. They didn't even allow me to read and fully understand the contract and they never gave me an original copy of the contract or any deed from other contracts. Everything felt rushed, I was even threatened that I only had that day to decide. One more problem was that I wasn't made aware of the cancellation process, They didn't even proactively educated me as to how many days to cancel. XXXX XXXX told me to call her if I wanted to cancel, I've made phone calls to her requesting to cancel, I've left messages but I never got any replies. I was XXXX XXXX XXXX when I dealt with them, and now I am at XXXX, I already have some medical conditions, & having this timeshare just doesn't help someone as old as me, I have limited income because I'm retired, so I'm having financial difficulties meeting my bills, I even lose sleep over the stress caused by this timeshare. This timeshare has been very stressful for me and to make it worse, they're constantly calling me for payments everyday. I've had the worst experience with this timeshare, the pressure used by their representatives, the amount of time it takes, the false promises they told me but most of all the constant manipulation used to control you to force you to buy the timeshare. They won't listen or care about what one is saying to them, will make you feel guilty if you say no or don't sign. I was defrauded and lied to but surely I was taken advantage of due to my age.
Consumer complaint received 2018-08-27
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CL Holdings LLC (FL)

I was contacted in I believe XX/XX/XXXX from XXXX XXXX or I may have noticed it on my credit report, I promptly contacted XXXX and had to fill out a Fraud Packet and file a police report. This was removed from my credit. The account was opened in XXXX Florida and they would not even tell me the type of credit it was I assume cable or wireless due to it being XXXX. Fast forward to XX/XX/XXXX and I am then contacted by a credit agency and once again dispute the validity of the debt. It was once again removed from credit. I wake up this Sunday morning and once again it has been added to my credit from a new credit agency. Not only are they reporting this account but have the account as being opened in XX/XX/XXXX when in fact I called and spoke with a customer Service rep at XXXX XXXX they told me it was the same XX/XX/XXXX account. How many times can this be sold out of different companies to ruin my credit? I have credit protection and fraud alerts everywhere and it doesn't seem to matter. And this last agency never even contacted me prior to adding this to my report and specifically in the disclaimer told me they would sue me. How do I stop this nightmare?
Consumer complaint received 2018-08-27
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC. (NC)

Under FCRA & FDCPA all disputes must be deleted if creditor does not respond in the 30 days of receipt of the dispute. -- -- -- -- -- -- -- -- -- -- -- - Equifax , Inc. will not delete nor remove this item from my credit report even when I provided proof under FCRA. -- -- -- -- -- -- -- -- -- -- -- - On XX/XX/2018, XXXX XXXX received ( certified mail ) my debt validation request. I did not receive a response from XXXX XXXX until XX/XX/2018 Please note : Per the Fair Credit Reporting Act, Section 611 ( a ) ( 5 ), creditors have 30 days to investigate disputes. And if creditors could not verify the information within 30 days time period, they MUST delete and remove all of the disputed accounts from the consumers credit reports. Failure to do so can result in a {$1000.00} find per un-deleted item.
Consumer complaint received 2021-06-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem canceling credit monitoring or identify theft protection service
Company: CITIBANK, N.A. (OH)

I've had a Citi Bank Card for years and haven't had any problems, in the last two months I've had to Cancel my card twice.

I keep getting fraudulent charges on my card, it seems to go thru, I asked the Credit Card Company what I can do to prevent it and really didn't get my answer. I know it's hard to stop this stuff but twice in two months? And then I have to wait on another Card, I know it takes time to send them out.
Consumer complaint received 2022-10-24
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TD BANK US HOLDING COMPANY (NY)

I contacted XXXX 's because I saw that my bill had late fees. When I contacted them they told me that I didn't pay the bill for XXXX billing cycles. I then paid my regular payment amount and have been paying them since I called them to see what the issues were. I also explained to the card company/department store that I was not notified about not receiving payments for XXXX billing cycles, and that I really thought I had paid them. I asked that the interest be removed and told them to make sure they call promptly when a payment is not received. The company removed the interest and has been reporting me as delinquent since my call to them and they have also been having an automotive machine contact me weekly since I initiated the call to them about my billing. I really feel as if the company is not playing fair and that they should have attempted to call me when the bill was not being paid, and at that time I did not get any calls from them. Having been a XXXX customer for about XXXX years, I am angered about the treatment I am receiving from the company. It is very unfortunate that I can not make up the payments missed, but if the company would have reached out to me during the first month that the payment was missed I could have sent it in. I really see that this company does not have their customer 's best interest in mind, and just wants to attack my XXXX XXXX. And to just let you know I have never been late nor missed payments before, so this should have been more than a reason to give me a courtesy call or letter.
Consumer complaint received 2022-12-06
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: PNC Bank N.A. (TX)

PNC and XXXX XXXX has habitually failed to service mortgage accounts according to Federal Regulations. Myself and my family was impacted by XXXX and as a result I requested mortgage assistance. I was offered a forbearance. 

Upon completing the forbearance period I contacted the bank to make arrangements to bring my mortgage current. Instead of putting the delinquent payments onto the end of the loan as I had been told. They doubled my payments. And stated that was the only option available. I began making the payments but then was laid off. I called an inquired about the options available and was instructed to break the repayment plan to be reviewed for other options. 
I submitted a complete application and called to verify if anything was needed. I was told to allow my XXXX five days to review and respond. I never got a response from XXXX my point of contact she closed the application stating the documents were not received. I recent the documents as instructed by a PNC representative. When I check back over two weeks later I was told the documents were never uploaded to reopen my account. In the meanwhile I applied for State assistance. And was informed by the program that PNC has not responded to their request for over a month. 
Each time I call, I was told that someone will call me back. No one calls back. Neither supervisors or representatives. Ti date I still dont know the status of my TXHAF program or my Mortgage assistance application. PNC is the loan servicer and they have informed me previously that theyre servicing according to the investor XXXX XXXX guidelines. XXXX XXXX has a public reputation of disenfranchising minorities. 
During this period I have been ill and hospitalized and the stress is impeding my recovery.