Consumer complaint received 2017-03-23
Product: Debt collection — Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt — Not given enough info to verify debt
Company: HW Holding, Inc (MT)

Approximately 3 months ago, a letter was received by mail from Hunter Warfield collection agency. I contacted them, inquiring what the bill was for, they advised me that they are attempting to collect a debt for XXXX. During the call, I said the charges do n't sound right and why after 7 months am I just hearing about this from a collection agency. I gathered the information about who and why the debt was being collected so I stated I will seek advice from and possibly hire an attorney. 

I did seek legal advice and was advised to request a physical breakdown of the bill sent by mail, as it is my right to have that information, advised to give no further information or answer any questions, and also request a freeze put on my account so no further interest would be accrued. I then contacted Hunter Warfield a few hours later. Hunter Warfield rudely declined to send me the bill and also declined to put a hold on accrued interest while I wait for the physical documentation. She said that she ca n't help me because I said the trigger word, " attorney '', in my first call and I refused to say if I had representation or not. 

Everyday for a few days I would call and was declined to have my bill sent to me, due to my account now being " marked '' for saying " attorney ''. For the next month, a couple days a week I would call and ask for a copy of the supposed charges be sent to my address and kept getting declined, hung up on, and some of my calls where ignored. I know the calls where ignored because instead of ringing for a full 30 seconds or being put on hold it would instantly go to voice mail, this would be right after I had talked to them on the phone and refusing my requests for information still. I also did leave voice mails requesting the information be mailed to me. Finally, after about 5 weeks, I contacted Hunter Warfield and was told they will procure a copy of the bill from XXXX and mail me the information. About 4 weeks later I received a " Notice of Additional Time Needed to Provide Verification of Debt ''. In this new letter they have finally suspended collection activity and credit reporting. This letter is dated XX/XX/XXXX. 

I was illegally evicted and left around XX/XX/XXXX. For around 7 months I never heard anything from XXXX. I thought it was over, they kept my security deposit, and they moved on with their lives. I could have opened a case about being illegally evicted, but I 'm just want to live my life like everybody else. Looking back, I wish I had kept the eviction notice, kept a log of all times and dates, and made a record of all evidence. I digress, mainly because its good to get a better idea of the whole situation. 

So, this is where the situation currently resides. A few months ago when they refused to send me a copy of my bill I was going to submit a complaint because this whole situation is ridiculous. I am opening a case now to start a record and also hopefully be able to add to it as it progresses. I will also be contacting the credit bureaus and talking with them about the matter. 

I also recorded some of the calls as evidence but need to figure out how to get them off of my phone and submit them as part of the report.