Consumer complaint received 2017-03-02
Product: Mortgage — Conventional fixed mortgage
Issue: Settlement process and costs — 
Company: CIT BANK, NATIONAL ASSOCIATION (MI)

To Whom It May Concern : I continue to have trouble getting my draws from CIT/One West Bankfor construction of a new home. I previously filed a complaint with my Attorney General that was subsequently sent to your department ( CFPB Case # XXXX XXXX. 
I have promptly paid the mortgage payment now for two years, on a home that I can not live in. I have put {$45000.00} of my own content money into the construction of the home. I have provided receipts, photos, summaries, and expenditures in hopes of getting my third draw - and yet I wait. 
The initial delay for my first draw caused my builder to quit in addition to the loss of all the trades. As CIT/One West Bankcontinues to drag their feet in authorizing money for this draw, I am facing yet again the same situation. 
The bottom line is that I need to be in the house in two months. Even the insurance company can no longer abide the delays. I made the request for the inspection on XXXX/XXXX/17 and we are now into XXXX and I am still waiting for my 3rd draw ... any portion of it. While CIT/One West Bankcontinues to collect my mortgage payment on a defunct unlivable house. 

XXXX/XXXX/17 - I spoke with XXXX XXXX to request an inspection. I explained again, that I was building a new house and was not at 90 % complete, and asked if I should file for an exception at this time, I had hoped to have the roof and siding complete but I have had so many weather delays. I was told to wait and see how the inspection and review went. 
XXXX/XXXX/17 - The inspector reviewed the house and took photos of the paid for supplies ( e.g. metal roof, siding, etc. ). 
XXXX/XXXX/17 - I followed up with XXXX XXXX XXXX of CIT/One West Bankvia email to get the status of the request. 
XXXX/XXXX/17 - I was told by XXXX XXXX to contact the Loss Department at XXXX. 
XXXX/XXXX/17 - I talked to XXXX XXXX and was told because the inspector report that the house was 65 % complete that I needed to file for an exception. She filed this request for me. XXXX XXXX told me it would be 3-5 days. 
I was told to go ahead and send all the receipts and signed waivers indicating how the 2nd draw was spent. 
XXXX/XXXX/17 - I provided a summary table of all expenses, copies of all receipts and waivers by fax and email. This was also sent to XXXX XXXX. 
XXXX/XXXX/17 - I talked to check the status of the exception. I talked with XXXX, who told me that my request was not even being reviewed because I had not asked for a specific dollar amount. I explained, yet again, that I am asking for my third draw, not a dollar amount. It was then that I learned ... because I was not 90 % done - even though it 's a new construction ( due to concerns about the structure of the home in the fire ), and can not follow the adjusters worksheet to meet 90 % complete. Even though I 've documented the money was spent on the materials that are on site waiting for weather ... that I needed to request a specific dollar amount. While I 've been waiting the specified 3-5 days, they had done nothing. That includes NOT calling me to tell me my request was not complete. 
At this time, I was asked to provide a verbal dollar amount, which was {$50000.00}. And was told 2-3 more days. 
XXXX/XXXX/17 - I provided documents in support of {$50000.00} request. In addition, I provided a photo of the now completed roof. 
XXXX/XXXX/17 - I called to check on the status of my request. XXXX explained there was no update and told me it would be another 3 days or so. 
XXXX/XXXX/17 - I called and talked to XXXX who was also not able to tell me the status of my request. 

I would like to know what recourse I have as a consumer, as they continue to cause hardship after hardship.