Consumer complaint received 2016-12-21
Product: Mortgage — VA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: JPMORGAN CHASE & CO. (CO)

On XXXX XXXX, XXXX I went to Chase Bank at XXXX XXXX XXXX XXXX XXXX, CO XXXX, to obtain a business card of the Mortgage Banker. 
It was about XXXX before XXXX XXXX., to start the process to use my XXXX Certificate again. 
The staff from XXXX walked me over to XXXX XXXX ( Mortgage Banker ) desk. The staff stated, she was in the office today. I was excited, all the times of being at the bank and never meeting the Mortgage Banker. 
XXXX looked at us and said she had a few more calls to make tonight ; she was unavailable to speak with me at that time. XXXX non-verbal communication was I am totally too busy to be interrupted. No greetings but short and please leave her desk. 
I informed XXXX, I did not have an appointment, but was seeking her business card to make an appointment. XXXX was not friendly towards me and made me feel like I did not matter. She passed a folder to the staff at the bank. 
My first impression of XXXX, she was lacking professionalism and customer service skills. 
I provided the staff from the bank my e-mail and my cell number. 
XXXX XXXX 's assistant XXXX XXXX sent me an e-mail, dated XXXX XXXX, XXXX at XXXX XXXX an appointment scheduled for XXXX XXXX, XXXX at XXXX XXXX at the same location listed above. 
XXXX provided a list of items, I needed for the appointment. I was up to XXXX XXXX running around town and searching for documentation at home. 
On XXXX XXXX, XXXX, around XXXX XXXX, I am headed out of the office for my scheduled appointment at Chase Bank, I looked at my cell phone and XXXX left a voice mail message on my telephone. 
XXXX stated she would not be available for this evening scheduled appointment at XXXX XXXX XXXX stated to contact her assistant XXXX to schedule an appointment for XXXX XXXX, XXXX in the morning. 
I called XXXX and informed her what XXXX had said. XXXX stated that XXXX was not available for XXXX XXXX, XXXX. 
I informed XXXX what XXXX had informed me on my voice mail. XXXX put me hold and had a conversation with XXXX. 
XXXX stated, the XXXX did not have any appointments on XXXX XXXX, XXXX. 
XXXX 's assistance XXXX was speaking with XXXX and me at the same time. XXXX put me on hold a few times, this went on for about 20 minutes. 
I said that does not make any sense, since she called me and left a voice-mail to contact you to arrange the interview on XXXX XXXX, XXXX. 
It was crystal clear, that I was not going to be able to process an application for a preapproval for a home loan at this location. 
XXXX made the suggestion from XXXX to first location a property then come into the office for a list application first. 
XXXX asked me if we had found a home yet or a listing? I informed XXXX with this aggressive market, it 's better to be preapproved before house searching. 
I was told to drive to the next location XXXX XXXX about XXXX miles away from my home, on XXXX at XXXX XXXX with XXXX Mortgage Banker. A snowstorm was expected and XXXX to XXXX inches was going to fall over night. 
On XXXX XXXX, XXXX, the Branch Manager called me from telephone number XXXX, and asked me what was going on. I informed him of the above incident at his branch. 
He informed me he was going to contact her manager and have him give me a telephone call. Her manager never called me about her unprofessional and unethical behavior. This type of unprofessional conduct was not acceptable anywhere establish in the public business establishment. 
Public Accommodation - Civil Rights violations Title II of the Civil Rights Act of XXXX and Title III of the Americans with XXXX XXXX of XXXX. 
Denied Access Denied Services Denied Privileges Denied Public Accommodation Treated Differently Feeling Less Then Feeling Powerlessness Veteran with Honorable Discharged