Consumer complaint received 2024-03-08
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Paying off the loan
Company: LAKEVIEW LOAN SERVICING, LLC (OK)

I requested statements from XXXX XXXX XXXX bank ( XXXX XXXX ) upon receiving the information I looked through the statements and found numerous fees added to the account of the years. 
XXXX Date Description Fee XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX Total XXXX XXXX Date Description Fee XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Received XXXX XX/XX/XXXX Pay by Phone Fee XXXX XX/XX/XXXX Pay by Phone Fee Received XXXX Total XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX Total XXXX XXXX Date Description Fee XX/XX/XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX Total XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XXXX Attorney Fee XXXX Total XXXX XXXX Date Description Fee XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Valuation XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Valuation XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX Total XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee Refund XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX Total XXXX XX/XX/XXXX NFS Fee XXXX Total XXXX XXXX Date Description Fee XX/XX/XXXX Property Valuation XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Valuation XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX Total XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX XX/XX/XXXX Attorney Fee XXXX Total XXXX XXXX my chart would not transfer. 
Property inspection fees and Property Valuation : {$930.00} Attorney Fees : {$930.00} XXXX once again my chart would not transfer. 
Property insertion : {$180.00} Attorney Fees : {$2500.00} Federal XXXX Foreclosure Moratorium Ended on XX/XX/XXXX The federal XXXX  Aid, Relief, and Economic Security ( CARES ) Act initially imposed a foreclosure moratorium for federally backed mortgage loans starting XX/XX/XXXX. 
OUR FORBARANCE WAS XX/XX/XXXX - XX/XX/XXXX XXXX Date Item Fee XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX XXXX XXXX  XXXX TOTAL XXXX XX/XX/XXXX Foreclosure XXXX XXXX XX/XX/XXXX Foreclosure XXXX XXXX XX/XX/XXXX Foreclosure XXXX XXXX XX/XX/XXXX Foreclosure XXXX XXXX Total XXXX XXXX Date Item Fee XX/XX/XXXX Property Inspection Fee Received XXXX Total XXXX XX/XX/XXXX XXXX Fee XXXX XX/XX/XXXX Foreclosure XXXX XXXX XXXX XX/XX/XXXX XXXX Fee XXXX XX/XX/XXXX Foreclosure XXXX XXXX XXXX Total XXXX XXXX Date Item Fee XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX NSF check fee XXXX XX/XX/XXXX NSF refund XXXX XX/XX/XXXX Property Inspection refund XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX Total XXXX XX/XX/XXXX Foreclosure Att XXXX XXXX Total XXXX XXXX DATE ITEM FEE XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX XX/XX/XXXX Property Inspection XXXX TOTAL XXXX XXXX DATE ITEM FEE XX/XX/XXXX Property Inspection XXXX, Total XXXX What we like to do is for the fee to be taken off especially the ones during XXXX  and the Forbearance. 
XXXX XXXX XXXX tried to tell me they add the inspection fee to everyone that behind in payments, but this is ridicules. Property inspection fees through the years equal {$4700.00} Attorney fees we can understand why we were paying them but not during XXXX  and forbearance times. This equals XXXX. That is a total of {$8400.00} worth of fees that we should not have to pay. 

Also we go a letter from Lakeview Loan servicing dated : XXXX XXXX that stated that on XXXX XXXX to XXXX XXXX a data breech had happened, and it took until XXXX XXXX to find out that some of personal data was stolen. Why did it take so long to inform me of this? 

We would like further information at these items. 

XXXX and XXXX XXXX