Consumer complaint received 2017-03-23
Product: Consumer Loan — Installment loan
Issue: Problems when you are unable to pay — 
Company: JPMORGAN CHASE & CO. (NJ)

XXXX XX/XX/XXXX XXXX XXXX, New Jersey XXXX Chase Bank Executive Office XXXX XXXX, OH XXXX Via Priority Mail XXXX Re : Counter-offer to your approval to registration fees Account : XXXX Reference Number : XXXX Property Address : XXXX XXXX , New Jersey XXXX Dear Sir/Madam : I have reviewed your offer to repay the fees I paid for my vacant property registration only and will counter your offer with the following because your offer does not come close to the expenses I had to exhaust, time, effort, pain & suffering and exacerbation of my health ailments all because of your actions/inactions. 

For well over a decade, I have suffered because of the actions of Chase Bank, Chase Home Finance, their agents, employees, successors, assigns, insurers, partners, directors, shareholders, parent and/or subsidiary entities, affiliates, attorneys, officers, independent contractors, and representatives. I have submitted repeated request for loans modifications and short sales that were completely ignored or I was told that I failed to submit documents that were sent via facsimile and certified mail. In addition, I even have your representatives on tape recording making false statements in regards to my pleas for assistance, all to no avail. 

Despite my repeated pleas for assistance and to add insult to injury, I was ignored and although you knew you were responsible for the vacant property fees, you left me defenseless to handle this ordeal all by myself. I was forced to make numerous court appearances and well over a dozen trips to the City of XXXX in order to resolve this matter. I was forced to pay to have the property secured, debris and rubbish removed because of illegal dumping & squatters on the property, all with absolutely no assistance from Chase Bank. Needless to say that it was your responsibility to maintain the property. Chase Bank knew that their actions are illegal and made one payment of {$500.00} on or about XX/XX/XXXX to the City of XXXX ( see attached documents ). However, Chase Bank failed to abate or take action to correct the property, they just ignored my request and the property. 

Chase Bank listed the owner of the property as " XXXX '' ( See attached " vacant property registration form they filled out ) and the managing agent as, " XXXX. Once again, no one did anything to abate, correct, or maintain the property ; it was just ignored and left for squatters and illegal dumpers. 

I am a XXXX. 

Because of Chase Banks actions, I have lost the following : 1. My home 2. My excellent credit score. 
3. My life savings. 
4. XXXX. 
5. Pain and suffering. 
6. Cost and expenses. 
7. Exacerbation of my health ailments. 
8. Whatever else a Judge may deem fair and equitable because of Chase Banks actions. 

I will counter your offer and except a payment of XXXX dollars and XXXX XXXX ( {$780000.00} ) to settle this claim. I have enclosed and signed a " Release and Settlement Agreement '' stating the same. If you reject this offer then I have no choice, but to hire an attorney to file a lawsuit and pursue New Jersey Consumer Fraud Act claims against Chase Bank, XXXX and XXXX XXXX. 

Doctors to confirm my injuries and illnesses XXXX ( XXXX ) XXXX Montclair, NJ XXXX XXXX ( XXXX ) XXXX XXXX, NJ XXXX XXXX ( XXXX ) XXXX XXXX, NJ