Consumer complaint received 2022-01-21
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: LD Holdings Group, LLC (MS)

My name is XXXX XXXX. I currently have a mortgage with Loan Depot through FHA. My loan number is XXXX. The reason for my complaint is suspicion of misappropriation of my escrow funds. 

In XX/XX/XXXX, I was contacted by Loan Depot stating that my loan/escrow account would increase to {$930.00}, the most Ive ever paid to any mortgage company since Ive been in my house for 22 1/2 years. I thought this had to be a mistake because my mortgage has never been late and it is automatically drafted from my checking account. In XX/XX/XXXX, I was contacted by XXXX XXXX and was asked why I hadnt submitted my insurance payment. I told them that my insurance was escrowed in with my mortgage. The male held the phone and then asked, So youre telling me that your insurance is escrowed in your mortgage? I replied, Yes, thats the way it has always been. He told me he was going to contact Loan Depot and would call me back if he got the payment. He then called me back and apologized and told me I needed to check with Loan Depot to find out what was happening with my loan. 


After I saw that the mortgage amount was debited from my checking account for {$930.00}, I started calling Loan Depot to find out why my mortgage was so high. I was told by XXXX XXXX, Resolution Specialist for the New Jersey office that they had paid my insurance twice which was not true and that I needed to send them the check from XXXX or I would have to pay the amount of {$930.00} XXXX months to build my escrow back up. I didnt believe this so I kept calling back to find out what was happening with my loan. Every person that I talked to would transfer me to the New Jersey office because they did not know what was happening with my loan. When XXXX payment of {$930.00} was drafted from my checking account, I started calling Loan Depot again. I spoke with XXXX from the Texas office, XXXX from the New Jersey Office, XXXX from the New Jersey office, and so many others because I demanded to know why my mortgage was so high. Everyone that I talked to transferred me to the New Jersey office to talk to XXXX XXXX, and after having heated arguments with him, he told me to prove it. As I stated before I am totally XXXX and I have a XXXX XXXX among other illnesses. I ended up being so XXXX about getting behind in my bills and fear of losing my home, I ended up having a XXXX XXXX and I ended up having a XXXX XXXX  done. I had XXXX XXXX and XXXX XXXX constantly because from XXXX to XXXX I was paying {$930.00} per month getting behind on my other bills. I could barely pay any bills and my lights even got cut off because I was falling behind in my bills. 

After calling nearly everyday and talking to different CSRs, I finally came in contact with XXXX, and she gave me the following breakdown : XX/XX/XXXX. Payment to XXXX XXXX XXXX, Check # XXXX in the amount of {$3200.00}. I called them and they are an annuity company and I did not authorize anyone to take funds from my escrow account. This is why my escrow account had a shortage and they made me pay it back like it was my fault. 
Check # XXXX wired to XXXX XXXX because they had not been paying my mortgage insurance. This payment was wired on XX/XX/XXXX. 
XX/XX/XXXX, check # XXXX issued to XXXX XXXX, the insurance company I transferred to from XXXX XXXX. 

Breakdown of what my escrow account should be : XXXX {$46.00} XXXX XXXX {$190.00} Mortgage Payment {$310.00} When I called again and talked to XXXX XXXX, he told me to prove the information I had and when I told him I was about to bring him up on charges, he immediately told me, I didnt steal your money. I told him all the changes I had gone through with XXXX, having a XXXX XXXX  done, not being able to sleep, not being able to pay my bills and having my utilities cut off. I told him I was going to get an attorney and every phone call that I made from my home or cell phone I knew was recorded, I wanted turned over to be investigated. 

I am filing this complaint because when I asked for the escrow analysis, they only came down {$100.00} to {$800.00} per month so someone is still misusing my escrow funds. 

I would like to hold XXXX XXXX, Resolution Specialist, phone number ( XXXX ) XXXX accountable for all the money Ive lost to be returned and I would like to see XXXX XXXX prosecuted for stealing, lying to customers and continuing taking money from my account.