Consumer complaint received 2020-05-22
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA (NY)

on XX/XX/XXXX i purchased basketball tickets on a website, {$200.00} paid in advance for i believe 4 tickets then i was send 4 wrong tickets for the wrong game, wrong dates and wrong state. 
i immediately contacted the website via email asking for the correct tickets OR a refund for my money, they did acknowledge the problem and offered 2 solutions, first is 75 % cash refund which i of course refused, second was a {$200.00} credit to any other game, at this point i was just visiting Ohio with friends and have no intentions attending any other games so i also declined the offer and asked for a full cash refund but the merchant refused. 
I then called Goldman Sachs to file a dispute, forward emails from merchant in regards to all communications that happened between me and merchant and explained that yes even though the website reads no refunds but i was sent the wrong product and should be protected. 
on XX/XX/XXXX i received an email from Goldman Sachs informing me that the dispute was resolved in my favor and that the temp credit is now permanent which was my expected outcome. 
a week later i received another email from Goldman Sachs informing me that the dispute ended in merchant favor and that i am entitled to any documentations and explanations on why it was not in my favor. 
i immediately call them back and that's when the disaster started, first i was denied help because i requested to speak to a supervisor, then after hours of trying i finally got to a supervisor that informed me that they will send me all evidence via email within a few days but only to receive the same email i was sent early XXXX informing me that the dispute ended in merchant favor so again i call and ask about evidence to find myself being made fun of, disrespected and thrown on hold for hours at the time looking for the right person to speak to, then finally to a supervisor that promised a call back asap with resolution. 
this morning i received a call from a manager called XXXX   informing me that because the website reads no refunds then i will not get credit and that the case is closed, i asked him repeatedly to do 2 things for me one is to send me the disclosure " my right under regulation DD '' of how disputes are handled and my rights vs merchant rights but he LAUGHED at me in a very inappropriate way telling me that he will not do that, i explained to him repeatedly that as a consumer i have the right to have disclosures-REG DD but again he refused! my second ask was why they sent me an email on XX/XX/XXXX informing me the dispute was in my favor but his answer was i have no idea why we sent this email " all reps and supervisors spoke to me failed to explain why this email was sent to me '' so again i asked to see the discloses on what they " as my bank '' can and can not do but again a laugh and a denial! 
i am being treated unfairly, i was refused to be given disclosures, i was refused protection service because even though the website reads no refunds i was sent the wrong product and all credit card policies protects from scams like this " or even errors if it was simply one '' and was not given or shown anything that shows that the website does not grant refunds for their own mistakes. 
i tried to send an email to the corporate but of course all resources online shows only the same number i have been calling to complain. 
please assist!