Consumer complaint received 2016-11-01
Product: Bank account or service — Other bank product/service
Issue: Making/receiving payments, sending money — 
Company: PNC Bank N.A. (MD)

I am a customer of PNC Bank at XXXX XXXX , XXXX XXXX XXXX XX/XX/XXXX, on the phone I paid the XXXX bill by giving the routing and bank account numbers of my account XXXX XXXX bank, each time this numbers ( checking account and routing numbers ) were repeated by me and the employee Later PNC called to say those numbers were not correct, so I gave them the numbers a second time. They called again saying the check was reversed I asked why they repeated that the info was wrong I asked why is it wrong I gave you the right info so again I repeated the same info numbers for the third time. When the payment was successfully made they then closed my PNC Credit card account without telling me they would do that and without giving me a reason. As a result, my credit rating was damaged. 

I complained to the bank and PNC employee XXXX XXXX, & XXXX XXXX both said they would listen to the recordings of my 3 attempts to pay and get back to me but none have done that not done so yet when I CALL I GET AN ANSWEING MACHINE The miscommunication of the numbers of my account was due to an error of the bank employee 's, INCOMPETANT EMPLOYEES not me if it had been my error the last employee who was able to get the information correct did and I was charged and paid in full on closing the credit card your bank is RUINING my credit I never at any point refused to pay I have contacted your bank executive customer relations each time I do am told they are waiting for the recordings I have no reason to lie as to what transpired as far as am concerned the first time i gave my routing number and checking account number that bill was paid am not responsible for your untrained employees not XXXX but XXXX of them who talked to me eventually your Bank took the money then closed the account It was paid in full as soon as I saw this I contacted your executive branch I have spoken to XXXX XXXX, XXXX ( she supposedly still waiting for the recordings, XXXX XXXX XXXX ( she never answers her phone ) I also go an email from XXXX XXXX after I filed with the XXXX of XXXX advising me that she would be looking into the matter she never did she told me over the phone that she is listening to the recordings eventually I called her she told me that she was still waiting for recordings I asked if I could listen to those recording she told me only if I have a court order why is it two sided the say the calls are recorded all I want for PNC bank to do is to stop reporting on my credit report as Late and that I owe {$60.00} that was the alter fees they claimed I had each time I called those fees were removed since the employees said it was their mistake it is their employees fault and am paid in full I reported the matter to XXXX and here is what from PNC I received and very heard from XXXX XXXX again, I received a message from XXXX XXXX XXXX saying the case has been resolved NO it has not XXXX, XXXX XXXXXXXXXXXX XXXX XXXX ( 13 days ago ) to me XXXX XXXX Reference Number XXXX At PNC, we believe feedback from our customers helps us provide better service in the future. That 's why we want to thank you for taking the time on XXXX XXXX, 2016 to share your concerns with us. 

Your concern has been forwarded to my office for review, and I would appreciate the opportunity to discuss the matter further. I have not been able to reach you by phone at XXXX. 

Please contact me by phone at XXXX, extension XXXX, or reply to this message with the best times and phone number to contact you. Below is the payment in full Below is the payment in full XXXX/XXXX/2016 ACH Withdrawal PNC BANK PAYMENT XXXX, XXXX XXXX ... XXXX - {$350.00}