Consumer complaint received 2022-11-28
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: William D. Meeker Enterprises, Inc. (TN)

YOUR COMPLAINT On XXXX XX/XX/XXXX - My daughter and I looked at a home built by XXXX XXXX in XXXX TN. XX/XX/2022 I looked at the house again XXXX XXXX stated they had to write up their contract and would not let my daughter or me as we are Realtors. XXXX XXXX XXXX also said it was mandatory to use their lender and that it was their preferred lender. I told him I use my banks, he stated it was NOT allowed. Being a realtor, I always give three names to banks. I did reach out to their bank " Accurate Mortgage Group '' I explained my income, bank statements, 1099 'S, rentals, Airbnb jobs, and cleaning jobs that I do part-time, I told them I did not want my credit run till they could tell me yes or no if they could finance me, I submitted everything in writing on XX/XX/2022 regarding all finances, bank statements, lease agreements, my loans, my home that I recently purchased with it being done and it was under an extensive restoration job. I also explained that my bank account held that money for that job. That they could see the money, but do not account for that on closing. That I had {$45000.00} to put down and that was it. I had contractors to pay. They said I was approved for a XXXX percent loan. That I only needed 3 percent down. I told them, I had {$45000.00} down I needed the payment to be at or under {$2000.00} because this home was my daughter 's primary residence since she had a divorce and needed my help. The next thing THEY SAID was ABSOLUTLEY, Then they ran my credit, and said it was good, and the next thing I get the disclosure stating it was {$24000.00} in closing cost with an XXXX interest. I argued with them. They changed it to a XXXX interest rate and said that was the best they can do. My bank i called and asked about their rates, I told the listing realtor I was using my bank, but he stated NO, I had to use their preferred lender. Not even five minutes later, XXXX called asking '' why am I calling my bank? ' I said, " I am going to use my bank '' He stated I am not allowed to use my lender ''. I do not see why any lender or home builder would be able to justify this. As a buyer, I have all rights to use who would fit me and my best interest. After this argument with their lender, they gave me a XXXX interest but never saw it on disclosures. The closing cost & appraisal cost of {$1600.00} was ridiculous. The disclosures I did not agree with the terms, so they are they will not approve my loan nor will they deny me. XXXX XXXX lied, they never had a XXXX interest rate, XXXX XXXX stated they will withdraw my contract, I stated they do not have my permission to withdraw it, that they are to approve it with agreeable terms that their lenders XXXX and XXXX stated. The next problem was the amount I had to bring to the table was {$77000.00} - I told them I did not have that kind of money for the down payment. XXXX called my daughter stating I have that money in my account. We did a third-way call, I was angry- he had no business telling my daughter what I had in my accounts without my permission. Then I reminded him of my contractor having to pay, I can not use all the funds that are in my account. Then he proceeded with 15 percent down plus closing costs. I can not do this I told him. Unless we use the commission from my side. The next thing I know, he was having me waive my commission, instead of taking it from the closing down payment. Waiving commission yet it is nowhere on disclosure. I asked the listing agent why would i waive my commission and the price doesn't go down, or they don't use it for anything? it didn't make sense. The agent stated he didn't know why they took off the commission. If it was going toward the down payment, I would have. One of the problems, Accurate mtg wanted me to lie on the primary residence, but I wouldn't. They wanted me to sign papers stating I will be living there. They asked me to text them this as well. I wouldn't. Every time I sent them a letter stating it was my daughter 's primary, they would resend me a letter in their words. I wouldn't sign it. They lost bank statements, I had to resend them, then again toward the end they wanted more statements that were already submitted. I explained to them they had them. I paid the contractor, they were angry over that, They demanded I go get the contractor 's money back and put it back in my account. I told them no way, I could go get the payment back from the contractor. I owed him and he was kind enough to wait an extra month. The realtor called and said I needed to get the money back after closing. This is absolutely absurd! Why would I do this? I am asking for a denial letter to get my EM back, this is not right. XXXX XXXX will not give back due to no denial letter. The Realtor of XXXX XXXX lied, and the lenders have lied. They need to be held accountable. One of the emails states XXXX XXXX XXXX  was the company they brokered it out, Yet, I get another email from CIC Credit / ANOTHER email stating - XXXX XXXX XXXX. At this time, I am not sure who the lender is, I know who I applied with which was XXXX XXXX