davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-07-19
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Sued you without properly notifying you of lawsuit
Company: Johnson Mark LLC (AZ)

I have a judgement against me that was opened while I was in a different state because my daughter was in ICU for several weeks ; Thereafter, was admitted in a inpatient program for a week. When I returned back to Arizona, the paperwork was sitting at my door. Which lead me to contact the collector ( XXXX  ) to settle on all accounts and was told I can not because the debt was sent to there lawyer. I settled what was opened and thereafter contacted the lawyer to settle the account, i was told I had to pay the account in full which was {$1400.00}. I said i can pay half as a settlement and agree to delete from credit report. there response was no, we need the entire amount. A little after that, I was goin over my paystub and I was being garnished 10 % of my pay, with no notice. Afte reaching out to the courts, I was told by a clerk, the judgement is non-existent. Please help either settle or delete due to false and different amounts requested.. See attachments for receipts and court documents left at my door.
Consumer complaint received 2016-05-27
Product: Consumer Loan — Installment loan
Issue: Problems when you are unable to pay — 
Company: SYNCHRONY FINANCIAL (FL)

I received notice that I was required to vacate my house from my landlord in XXXX. My one year lease expired in XXXX and we did not request a new XXXX. The house was purchased for his daughter and had verbally agreed to a 3 year rental. His daughter returned from school early and he needed to move her in. This is the situation that caused me to become late on my Care Credit with Synchrony Bank. In XXXX of 2015 my total balance was {$310.00}. I made a payment of {$84.00}, my minimum payment was {$45.00}. I paid extra due to my earlier delinquency. Payment shows posted on XXXX/XXXX/2015 on Synchrony statements and the total balance due is now {$270.00} I have made XXXX payments of {$50.00} since XXXX for a total of {$250.00} which should leave my account balance at a credit of + {$21.00}. I had switched to electronic statements and made all my payments out of my XXXX check on or around the XXXX of each month. I noticed my balance was increasing rather than decreasing and logged into my account on my phone, saw I had accrued late fees. this is not possible since my due date is the end of the month and I pay at the beginning. Called customer service and they kindly agreed to refund the {$25.00} which they did. The agent said it would be better to make my payments after the XXXX of the month, not earlier and then there would be no confusion. I do not agree to making my payment later, I have cognitive difficulties due to my XXXX and could easily forget. Today I finally was able to go to an actual computer and pulled up my account they say I owe {$130.00} in interest and late fees! I have been on the phone for well over an hour and spoken with a total of XXXX different agents. My very first statement was I do not want to have to repeat myself, may I please have the XXXX person who has the authorization to fix my problem. XXXX Agents later and I still have no resolution. The agents barely spoke XXXX and kept interrupting my train of thought. I even authorized my son-in-law to speak on my behalf because they kept confusing me talking about XXXX, the XXXX fee they did refund. I asked them repeatedly to start in XXXX when it all started and had no success. So now I 'm filing a complaint which I should have done in the first place rather than try to get Synchrony 's XXXX agents to understand me.
Consumer complaint received 2023-07-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: BARCLAYS BANK DELAWARE (CO)

im a victim of identity theft and ive been unable to resolve all this with the companies under my credit report theyve refused to remove this off my social security number i know my ssn is out right now being freely used and all i want is a new XXXX. i dont have a bad ccredit score this isnt an attempt to escape my debt, in fact i dont have any debt i just have a lot of fraudulent accounts i never opened under my credit report. my name is XXXX XXXX XXXX my dob is XXXX
Consumer complaint received 2024-03-12
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis (GA)

Ive never applied to live at XXXX XXXX apartment. Ive attempted on numerous occasions to relay this to them but I keep being told my the office manager they she can not locate my file and to contact the collection agency XXXX. Ive submitted a request to XXXX telling them that this account isnt mine but they dont listen and keep asking me when Im going to pay!
Consumer complaint received 2017-04-26
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc. (RI)

I signed up with student loan relief to reduce my student loan payment and I have been paying {$46.00} a month for a very long time. I was told that {$10.00} a month would be going towards my principal and the rest was the fee to pay the company for the service. I believe that they altered my information with the federal loan servicing. I was not aware that nothing was being paid and now my loan is in collections. I was never contacted because my personal information was changed somehow. I had no idea my loan was in default. Every month, the money was taken from my account. I was a victim to their scam. I want others to be aware that student loan relief is not legit. I have tried to call this company several times, with no response. I am always told, no one is available.
Consumer complaint received 2022-01-07
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

I am filing a complaint again with the CFPB against the XXXX credit bureaus for this accounXXXX XXXX XXXX XXXX {$18000.00} Account number XXXX. I have been trying since XX/XX/2021 to resolve this issue and have not received answers in the form of FACTS. All I received is " Factual or updated ''. I have asked for full validation of this account under FCRA and fair credit and billing act. I want to know who they have spoken with and if the company has a right to collect. First off the account was reported in collection and now its not and moved to somewhere else without any explanation from all XXXX credit bureaus. By law I deserved some answers. I know the credit bureaus do not conduct any type of investigation Instead they go to 3rd party vendors to purchase the information. I want to know who they have purchased this from? If they are not willing to conduct proper investigation, please remove. I have never been late and my child is an adult now. The XXXX bureaus have reported incorrectly which prevented me to purchase a home. This is not right.
Consumer complaint received 2021-10-08
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (SC)

I have reported and disputed this information several times and Experian continues to allow inaccurate information on my credit report. 

XXXX is reporting on my report in duplicate. This error has remained on my report. 
Error 1 : Duplicate account showing Error 2 : Information is incorrect and shows errors Error 3 : Experian has not investigated this as indicated by the amount of errors on this duplicate error account.
Consumer complaint received 2022-03-07
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit repair services
Issue: Excessive fees — 
Company: Consumer Financial Services Solutions, Inc. (TN)

I set up an account with Beyond Finance looking to pay off debt after Coronavirus. I spoke with a representative. In which I was explained a program. At the time I was not advised of the fees and I was under the impression that I would only be paying a program fee. After having the account for a month. I noticed excessive fees. Settlement fee for XXXX $ fees several XXXX deemed for possible legal service. Only XXXX $ was placed toward my debt. When I requested to cancel my account, I received no contact. I contacted a gain to cancel my account and finally got an email that my account would be cancelled and funds in my dedicated account would be returned. XXXX $ should have been left. When I contacted I was told they had to collect their settlement fees which are 25 %. Id spoken with a representative that told me there were only 4 fees of XXXX. I asked if that was all, they said yes. I was then told if I read the contract it said it there. Even though I asked, I was not told. It is In the contract. Why when I specified asked was I not told this? I would not have proceeded if this information was provided from the beginning when I signed up! The relief on clause in the contract that they know would not be read instead of being forthcoming. I deserve my money back. I was on hold for 2 hours to speak with a manager. I was hung up on while on hold. No one would communicate with me regarding this issue. The ledger the provide just says withdrawal it does not tell you why money is being removed from your account. You have to call and wait to get an explanation. This is a deceptive business practice, why have a ledger if it doesnt explain where the money is going. In addition why are fees not explained in the the initial debt that was supposed to be pa was a target account for XXXX to be reduced to XXXX XXXX Instead they jumped over that and settled a larger account for XXXX make it it have and getting a larger fee. Of XXXX $ instead of the XXXX $ For the smaller account which I would have immediately notice the cost vs settlement ratio was ridiculous. Instead if helping people they are preying of individuals who are trying to pay debts and get their life back. Now I am out half of what it would cost me to file Bankruptcy and I am still in debt. 

After reviewing the agreement it says nothing about any fee other the ridiculous debt settlement fee.
Consumer complaint received 2023-07-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: One Source Technology (MD)

I GOT DENIED A JOB BECAUSE OF A PENDING CHARGE ON MY DRIVING RECORD FROM THE COMPANY ASURINT WHO PROVIDED THIS INFORMATION TO THE EMPLOYER. 

I HAVE PENDING CHARGES IN PA THAT WILL BE DROPPED AND DISMISSED ITS HURTING ME FROM GETTING ANY JOB BECAUSE THEY ARE REPORTING IT AND WHEN JOBS DO A BACKGROUND CHECK I GET DENIED BECAUSE OF IT.
Consumer complaint received 2022-08-09
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

ok so my social is XXXX my name is XXXX XXXX XXXX XXXX i was born in XXXX fl. my mothers maiden name is XXXX. I look XXXX. and i have XXXX hair. some information on my XXXX and other credit reporting agency profiles are incorrect. and could possibly be someone else 's. So alright I mean some verification questions for employment and loans are just bizarre. I have like add. but I'm not incompetent. And I certainly know what is going on is bizarre. its hard to remember what information was not mine. The XXXX XXXX address is not mine. and whatever after 2012 isn't mine. I have a XXXX credit card. I financed with XXXX. bought a red XXXX. had a red XXXXXXXX XXXX. had a XXXX XXXX. and whatever financing company was involved with those is what is correct. I just don't remember what they were. never applied for any loans other than for those cars. I applied for a large loan one time and got approved for XXXX dollars. my brother has or had a XXXX. a XXXX. my dad has had a XXXX truck for long time. and my mom has a XXXX XXXX and a XXXX XXXX. so my email is XXXX. please help me and this precarious situation. you can contact my parents as well. my fathers name is XXXX XXXX and his phone number is XXXX my mothers number is XXXX. My phone number always changes. Thank you.
Consumer complaint received 2023-02-21
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (MS)

The following companies have violated my rights : Account Name : XXXX XXXX XXXX XX/XX/XXXX {$980.00} Account Name : XXXX XXXX XXXX XX/XX/XXXX {$29000.00} Account Name : XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$1400.00} Account Name : XXXX XXXX XXXX XXXX XX/XX/XXXX {$2200.00} Account Name : XXXX XXXX XXXX XXXXXX/XX/XXXX {$10000.00} Account Name : XXXX XXXX XXXX/XXXX {$550.00} Account Name : XXXX XXXX XXXX XX/XX/XXXX {$1600.00} Account Name : XXXX XXXX XX/XX/XXXX {$1300.00} 15 U.S.C. 1681 Section 602 A States I have a right to privacy.

15 U.S.C 1681 Section 604 A Section 2 also states a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C. 1681c ( a ) ( 5 ) Section states no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2022-01-16
Product: Mortgage — Other type of mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC (TN)

In XX/XX/XXXX I went into a mortgage forbearance with Rushmore Mortgage due to work loss as aXX/XX/XXXXduring the XXXX XXXX Pandemic. Off and on at work I was made to stay home for for 10 day periods when exposed to XX/XX/XXXX or XX/XX/XXXX I was not in arrears when the covid forbearance started, I had no late payments.. At the end of the forbearance, after the loan modification and loan transfer to another company, I noticed one month of the actual forbearance was marked as late. On the same credit report the 3 months when I was making 3 test payments ( required, before they would to the loan modification ) were also marked late. On another credit report XXXX days was late also, one month of the 6 month forbearance and the 3 months of test payments. There was even a place that said 180 days late. No where in the original forbearance did it say I would be reported as late while following the rules for the forbearance. The test payments required were never mentioned as part of the forbearance but I was not given an option. The test payments were interestingly just slightly higher than the mortgage payment in the loan modification - but they were held not applied as a payment but those months listed as late pays. 
The late payments of course, affected negatively on my otherwise " no late payment '' credit report. I was just closing on a refi, after being out of the forbearance longer 3 months, when the new mortgage company saw the negatives on the last pulled credit report. The new mortgage company tried to help resolve it with Rushmore, since they saw I followed the rules to the T and had good credit in the past. Rushmore has yet to respond to the last dispute I sent XX/XX/XXXX. The new Mortgage company XXXXXX/XX/XXXXXXXX were quite shocked with the lack of customer care. Phone calls, and I made dozens never resolve or answer these isuues. I also lost XXXX appraisal fee thanks to this negative report. 
XXXX XXXX has been difficult for everyone, and in healthcare, besides the obvious risks, it often caused staff to lose work until they tested negative a few times after exposure, causing work loss. I felt like the covid forbearance would give me the time to get XX/XX/XXXXand catch up /keep up on my mortgage without negatives. Sad to see a company seemingly finding a way to punish someone who trusted them to do what the CARES act was trying to do, help people get on their feet again.
Consumer complaint received 2021-06-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (VA)

I did not consent to, authorize nor benefit from any of the following inquiries or accounts. Block and remove them. I am a man of XXXX and I feel like these credit reporting agencies are taking advantage of me because of my race. I sent them a official statement on XX/XX/2021 notifying them that these accounts were Fraudulent, so they were supposed to remove them after 4 days of receipt of my letter, but they did not. it is now XX/XX/2021 and these accounts are still reporting to my credit report. they are only treating me like this because they feel like I don't have consumer rights because of my race.l they are discriminating against me and my consumer rights. 
I Am a PROTECTED CONSUMER. I know my rights. I certify that this request to block was made NOT in error, and My request to block information was NOT based on a material misrepresentation, and I DID NOT knowingly obtain or should have known that I obtained possession of goods, services, or moneys as a result of one or more of the transactions that I am seeking to block. Under 15 U.S. Code 1681c2 you must block all fraudulent accounts. Since I attached my form of ID, PROOF OF ADDRESS, & SOCIAL SECURITY CARD, This complaint lists someone that your company should recognize as their customer or their customers authorized representative.
Consumer complaint received 2022-01-16
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (GA)

This is a unfair system to be ignored and taken advantage of while plenty of laws are broken due to malpractice and the severity of not taking my situation seriously. Has caused XXXX injury and defamation of character along with 30 plus days of no response.
Consumer complaint received 2022-01-16
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: AMERICAN HONDA FINANCE CORP (MO)

American honda financial is illegally reaging my credit report in an attempt to keep negative information on my credit report. They are reporting my payment status as 60 days late when this account has been paid in full for over 3.5 years i've sent several request to ask that they refrain from this activity yet they're still reporting this misinformation in violation of the FCRA.
Consumer complaint received 2024-02-18
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (OH)

My credit report dated XX/XX/XXXX, at Equifax contains Inquiries that I never authorized, nor did I do business with these companies. The following inquiry was not authorized by me : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. Also, account # XXXX with XXXX XXXX XXXX XXXX is reporting as " CHARGE OFF/ WRITTEN OFF '' for the total amount stated yet I have received no tax forms from the IRS nor XXXX  XXXX XXXX XXXX so that I can file my taxes accordingly. This XXXX account is reporting inaccurate adverse information. Also, US DEPT OF EDXXXX has taken over ownership of account # XXXX, # XXXX, # XXXX, # XXXX, and # XXXX from XXXX XXXX, the original creditor, as a third party on the face of the transaction without notifying the principle. The US DEPT OF ED/XXXX  is reporting information that does not coincide with the original contract. Account # XXXX is a duplicate account.
Consumer complaint received 2024-03-12
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Bread Financial Holdings, Inc. (OH)

According to the fair credit reporting act 15 usc 1681 section 602 states there is a need to insure that consumers reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. XXXX and XXXX are consumer reporting agencies and I am the consumer. I have the right to make sure my private information is not shared. 15 USC 6801 states it is the policy of the congress that each financial had an affair and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. 15 USC 1681 section 604 a section 2 says in general subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. ( Furnisher of information to credit agencies ) the financial institution and the consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information neither do they have my written consent. Any and All consent to XXXX, XXXX, ( furnish of information to credit agencies ) verbal, nonverbal, written, implied or otherwise revoked. 15 USC 6802 ( b ) ( c ) A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer if given an explanation of how the consumer can exercise that non disclosure option. ( Furnisher of information to credit agencies ) never informed me of my rights to exercise my nondisclosures option. 15 USC 1681C ( a ) ( 5 ) except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. This account is an adverse item they are reporting again without my permission which is against the law. 15 USC 1681e every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. I am opting out of your reporting services backed by 12 CFR 1016.7 A consumer may exercise the right to opt out at any time.
Consumer complaint received 2022-01-16
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (SC)

This Credit Reporting Agency is furnishing information to my consumer report withiut written consent from the consumer. This CRA has willfully violated the FCRA a multitude of times. Pursuant to 15 USC 1681B ( 2 ) These are my written instructions. I need the Two Collections from XXXX XXXX XXXX XXXX XXXX XXXX deleted NOW.