Consumer complaint received 2024-01-05
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO. (NV)

on XX/XX/2023 @ XXXX i deposited {$1000.00} into an atm machine at chase bank XXXX las XXXX XXXX . I have used ATM no issues but on this date I had alot of $ XXXX and {$5.00} along with a few XXXX  dollar bills. I deposited it in the ATM it was alot of bills when i placed them im atm it said in atm to straighten the bills i was scared to put my hand in there because its metal and once before it started closing before i was done depositing that being said i took my keys and tried to straighten the money as the bank wasnt open yet and didnt want my hand to get stuck and possibly hurt due to metal thing closing on me a previous time. So as i was straighting bills my hand was in there and atm made weird sound and started closing on my hand i quickly reacted pulling out some miney which at the time not sure what it was because it happened so fast it was {$280.00} bucks. I was so scared and a bank person was coming in bank and said she couldnt help me as the bank didnt open til XXXX saturday. I was there from XXXX prob till sbout XXXX pacing back and forth hoping the atm would open but there was an error message. at approx XXXX the worker at bank tried to reset the machine it didnt help she told me to call the number on the machine which was linked to chase claims which i did. I will provide a picture of the receipt that came out of the machine. I called the number and woman said there would be a temp credit in XXXX hours. I finally got the credit and was relieved. Fast forward to today ( XXXX ) and my account is negative {$990.00} dollars. I was at work when this happened and started to get upset. I called and they said they didnt find no money in the atm and that they took back the {$1000.00} bucks. This is 100 % incorrect. I asked them to check the cameras they said they did investagion already and its been closed. The thing is this happened to a person i know about XXXX weeeks ago and they did the same thing to him but his deposit was {$2100.00}. He was the one that told me to contact you guys to help me as you guys helped him and he eventually got his money back. He told me after he wrote you guys chase magically found his money. After stating to him before that he only deposited {$100.00} whwn in fact he deposited {$2100.00}. But back to my claim they did issue me a credit for {$1000.00}. I explained to the claims person i grabbed back what i could before it almost closed on my hand. So in fact i do owe {$280.00} to the bank not XXXX dollars. I have never had to contact you guys before. Can u help me please this is so stressing me out and there are camera on the atm. Why wouldnt they look at the cameras? I went to the branch today the same branch where this happened with atm and same branch i opened my account years ago. The branch manager said she couldnt help me and i had to call the claims number. This is untrue because my friend this happened to XXXX weeks ago told me branch manager helped him after he put in a complaint with u guys and somehow they found his money. This is affecting me alot and im super stressed as i dont owe {$1000.00} and now my account is negative. I do not want this to affect my credit as i havent been late or missed a credit card or any kind of payment in over 4 years. Please help me and guide me what to do. Someone tomd me to call the news channel or the police. Im scared. Also i told the manager of branch that money just doesnt go missing from a deposit especially when it was alot of bills. I explanied the situation to XXXX the branch manager and she said the money would go to a different slot when the machine malfunctions. I just need help.