Consumer complaint received 2024-03-01
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Credit limit changed — 
Company: Upgrade, Inc. (CA)

I am writing to file a formal complaint against Upgrade , Inc. regarding my Upgrade OneCard Personal Credit Line account ( Account Number # XXXX. This complaint outlines numerous unresolved ongoing issues since XX/XX/year> that warrant your immediate attention and potential investigation. Additionally, a notarized affidavit detailing my grievances and supporting evidence is attached to this complaint. 
Unresolved Disputes and Concerns : Unwarranted Credit Line Reductions : My credit line has been reduced multiple times despite a consistent history of on-time payments. This lack of justification and transparency may violate the Equal Credit Opportunity Act ( ECOA ) ( 15 U.S.C. 1691 et seq. ) by failing to provide specific reasons for adverse actions. 
Unanswered Questions Regarding Power of Attorney : I haven't received any documentation signed under the Power of Attorney associated with my account, raising concerns about potential unauthorized activity. Under the California Probate Code ( Sections 4000-4545 ), I am entitled to access these documents.The documents I have on hand are Incomplete, lacking signatures questioning their validity, and I hereby request all relevant documents, complete with signatures from all parties involved. This includes the original credit line application, all promissory notes, and any other agreements or disclosures related to my account. As well as the Application that was submitted on Upgrades online dashboard on XX/XX/year> for a personal loan that I DID NOT SUBMIT. Which further raises my concerns that my Identity and name is being used without my consent and that documents are being improperly executed in my name. 
True Nature of the Account : Ambiguity exists regarding whether my account is a true revolving line of credit or an installment loan. I request clarification on the true nature of the account and proper disclosures of the credit terms under the Truth in Lending Act ( TILA ) ( 15 U.S.C. 1601 et seq. ).

Dismissive Response and Inaccurate Reporting : Upgrade 's dismissive response to my previous disputes and potentially inaccurate reporting to credit bureaus may constitute a violation of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 et seq. ). 
Unclear Records and Transactions : The records and transaction history provided by Upgrade are confusing and contradictory. I request a detailed breakdown of all draws, payments, and reversals to resolve these discrepancies. 
Credit Reporting Concerns : Furthermore, concerns exist regarding the impact of the credit line reduction on my creditworthiness, potentially lowering my score due to a balance exceeding the new limit of {$1000.00}. This action is a punitive measure taken by Upgrade, particularly in response to exercising my rights to dispute errors and seek information, suggests potential violations of the FCRA and constitutes retaliatory action. Restricting my access to funds. 
Request for Review and Investigation : I request the CFPB to review this complaint and conduct a thorough investigation into Upgrade 's practices, particularly regarding the potential violations of : Equal Credit Opportunity Act ( ECOA ) Truth in Lending Act ( TILA ) Fair Credit Reporting Act ( FCRA ) Supporting Evidence : A notarized affidavit detailing my grievances is attached. 
The CFPB 's complaint database reveals over XXXX complaints against Upgrade, many alleging similar issues. This pattern of complaints suggests systemic issues within Upgrade 's practices that warrant further review for compliance with TILA, ECOA, and other consumer protection laws. Due to Upgrade 's persistent lack of transparency and ineffective communication, I have temporarily ceased further payments. I reserve the right to escalate this matter to regulatory agencies, including the Federal Trade Commission ( FTC ), for potential violations of the Equal Credit Opportunity Act ( ECOA ), the Truth in Lending Act ( TILA ), and the Fair Credit Reporting Act ( FCRA ).