davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2018-01-02
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Coinbase, Inc. (NJ)

Hi, I have a transfer that was created XXXX XXXX and should have arrived XXXX XXXX the latest. The wire was for {$10000.00} and I was charged with a {$25.00} fee which I agreed to. I 've contacted the company and emailed them they let me know it would arrive today and it has not. I was promised 1 business day transfers. 

XXXX XXXX 2017 XXXX XXXX XXXX XXXX XXXX {$9900.00} USD COMPLETED REFRENCE : XXXX account is under my email XXXXXXXXXXXX Please look into this issue.
Consumer complaint received 2021-09-09
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: Chime Financial Inc (CA)

On XXXX XXXXXX/XX/XXXX I was sending money to XXXX XXXX. I typed her name in and sent {$320.00}. The name immediately changed after the money was sent to XXXX XXXX whom I do not know and was not sending money to. This was a system error on their behalfs the names did not match. This transaction was unauthorized and chime bank is refusing to reverse the transaction.
Consumer complaint received 2017-09-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Experian Information Solutions Inc. (IL)

On XXXX XXXX, 2017 I tried to freeze my credit with Experian. They make this exceedingly difficult and frustrating to do so. Their first form required collecting my credit card and SSN before finally notifying me that for some reason I could n't use this page and would have to either mail many sensitive documents or upload them. When attempting to upload the documents, the require extremely small file sizes, making it an extra hassle to get the documents together. Even though I had documents of the correct size and file type according to their specifications, I received an error that my documents were too large. After lowering the image resolution further to try to comply with their requests. I get a message along the lines of I had " exceeded the maximum number of attempts. '' Look. They 're obviously trying to make this difficult to do so that we 'll buy their monitoring products out of fear of someone stealing our identity or not be discouraged from taking out credit products due to the freeze. This is highly unethical and overly burdensome to consumers. Freezing credit should be easy, if not a right. The fact that they try to make this almost impossible to do is ridiculous. 

As of now, I am still unable to freeze my credit with Experian.
Consumer complaint received 2017-07-12
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC. (PA)

Hello.
I applied for a refi with XXXX XXXX, who sent me factors on my credit report.
<P/>
They were : 38. You have a serious delinquency and public record or collection filed and on your credit report.
I filed bankruptcy 5 years ago ; in XXXX 2019 it will be dropped. THIS IS TRUE.
<P/>
18. Too many delinquent accounts. I HAVE NO DELINQUENT ACCOUNTS. My credit score is XXXX ( rated Good ) and show NO delinquient accounts. THEY WILL NOT FIX THIS.
<P/>
14. Length of account history is too short. MY ACCOUNT HISTORY IS FIVE YEARS OLD! THAT IS NOT SHORT. THEY WILL NOT FIX THIS.
<P/>
10. Balances are too high on your banking revolving or all credit history accounts. I HAVE ONLY TWO  CREDIT ACCOUNTS WITH VERY LOW BA : LANCES, IF NOT XXXX. THEY WILL NOT FIX THIS.
Consumer complaint received 2018-01-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (GA)

Ive repeatedly disputed the validity of debts from XXXX for {$59.00} and XXXX XXXX for ~ {$9000.00} with all three major credit reporting agencies with only temporary success because while neither company has adequately verified the validity of the debts within the allotted 30 days, neither debt has been removed from my reports. In fact, XXXX keeps reselling the debt even though their own records show that they continued to bill me after they verified that they could not provide services to my location. XXXX XXXX debt was usury in nature. The originator refused payment of the original debt from the US Dept of Vet Affairs which intervened to prevent eviction within a month after an unplanned job loss. The originator of the debt then tripled the fees and sent the item to collection. Ive repeatedly disputed these items since XXXX 2017 but they keep reappearing after brief removal.
Consumer complaint received 2018-01-02
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Coinbase, Inc. (FL)

My name is XXXX XXXX. I made a same day {$9000.00} wire deposit transfer from my regions account with address as follows : XXXX XXXX XXXX XXXX, XXXX, FL XXXX ; to my coinbase account who as a company uses XXXX XXXX XXXX. The recipients address is as follows : XXXX XXXX XXXX, XXXX  XXXX, XXXX XXXX, CA XXXX. 
The recipient bank address is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX The company is not responding to queries and the recipient bank is not being helpful. 

This money has yet to appear and it is Tuesday the XX/XX/XXXX.
Consumer complaint received 2021-06-27
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MI)

I the consumer a natural person demand XXXX XXXX Transunion remove all accounts from their credit report on me as the consumer immediately As the consumer I never authorize XXXX XXXX  Transunion to furnish a report on the consumer take everything off the consumer profile and report. XXXX XXXX  Transunion own the consumer {$60000.00} dollars for violating my consumer as natural person pursuant to 15 U.S. Code 1681b - Permissible purposes of consumer reports a ) In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Send me the consumer the contract that your company 's allege say that the consumer sign threw through CFPB and the consumer will file a complaint with FTC. No consent is identity theft violation under federal law. Send me check for violating my consumer rights as federal protected consumer.
Consumer complaint received 2017-12-30
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY (TX)

My husband and I are having trouble understanding why did our mortgage company decided to extend our terms of our loan without our authorization. We did not know this until we realized that our payoff amount was too much! Wells Fargo Home Mortgage used a routine but, little notice form to sneak through mortgage modifications on unsuspecting homeowners. Our original loan was XXXX dollars and now its XXXX dollars plus escrow is XXXX as well as almost another XXXX to pay off our loan. That 's double the amount of the original loan. They modified the loan years ago and they did it to benefit from adding more years to the payoff time to get extra interest income generated by longer home loans. They asked us to pay three payments for a permanent loan modification, but that did n't happen.They foreclosed on our home and had a sale date. We had to file a chapter XXXX to save the home because our lender would not give us any options because they, said we owed too much on the loan. They are the reason why we owe this much! the HAMP program is being used by this company and others to collect cash from the government and to eventually foreclose on peoples houses, and make it harder to recover. I need them to explain the hidden fees, and I believe that they have set us up to fail, and that we are worse off than before. I want them to try to find a workout plan for us, who have fallen onto hardships and had a XXXX in the family, as well as loss of income do to XXXX. They are not helping people, but making money from the hardships of homeowners. They make {$1500.00} per modified mortgages that eventually ends up in bankruptcy. We are in bankruptcy now, but the payoff is not correct. They are not using the HAMP money in the right way.. Wells Fargo Home Mortgage is ripping home owners off, and the people who regulate them are not doing a good job of protecting the homeowners. We bailed the big banks out, but who is bailing us out! They are getting rich off the backs of poor and middle class people. Why do we have to fill out stacks of paper exposing our privacy, but the banks hold back everything that they do n't want the public to know. If we just ask the government to help us to help ourselves, its a handout! That was our tax dollars that we work for. When will we get our American dream? Suing these companies is n't enough, because the lawyers are going to get all of the money. We need to stop giving them money to do their jobs. They should not be paid to do the right thing. Why is the government paying them to help struggling homeowners to keep their homes.If we stay on this path, the country will stop believing in the American dream.Banks used to be the very thing that we could count on, and now they are the only ones getting bail out! Thank you,
Consumer complaint received 2017-07-12
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with convenience check
Company: HUNTINGTON NATIONAL BANK, THE (MI)

This is to add to me previous complaint case # XXXX : in that complaint the primary issue was refusal to honor a Balance transfer/convenience check. <P/>Since, Huntington bank has again refused to honor a balance transfer/convenience check. This time it was to payback a loan I had to borrow to cover the previous balance transfer check Huntington wrongfully dishonored. Further, the check was written to a Business who 's account is with Huntington bank and they have been with Huntington for decades with millions yearly. TO add to this reckless and deliberate violation of our contract agreement. The owner deposited the check at the branch and informed the teller he personally knows me. Regardless, Huntington Bank did not honor the check and it has caused irreparable damages to myself and my daughter. My daughter does business with the owners of XXXX XXXX, however as a result of Huntington Banks wrongful dishonor of the check written to XXXX XXXX, XXXX XXXX contacted my daughter angrily, saying he did n't need to deal with these issue that compromises reputation and cancelled and further business relationships. My daughter is absolutely crushed. her company, XXXX XXXX XXXX generated XXXX XXXX- {$40.00} XXXX a year from the owner including one of the biggest events she manages for XXXX XXXX `` XXXX XXXX XXXX '' which she has already been working and organizing for months, all has been lost. Additionally, I have discussed possible action with my attorney ( have yet to hire him for this case ) he did some research into Huntington Bank 's contract and consumer statement. As a result I can know definitely say Huntington has violated the contract with me in numerous ways. For example, nowhere and I mean without doubt, there is nothing in the contract which states I must have a verbal conversation with anyone form Huntington. I have provided Huntington numerous ways to contact me, email, USPS, fed ex, or Huntington 's own secure messaging platform. Huntington is attempting to dictate they must have a verbal conversation with me over the phone. However, her is the true  problem Hunting now has. I am XXXX XXXX with a XXXX XXXX and I can provide medical records to ascertain that fact. Growing up in XXXX as a child I came down with an XXXX XXXX that was never treated properly, as a result I have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I used a XXXX XXXX years ago, but these XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Therefore I stop using it. I manage with the XXXX XXXX I have left in face to face conversations, but rarely have telephone conversations. I mainly use texting and email. I believe thats all I need to say for now, just want a record of this because my daighte3r is researching a possible Class Action. Apparently this is not an isolated issue with Huntington and from my conversation with her, ( by text ) if she can make her case for a class action her lawyer will take it on.
Consumer complaint received 2017-11-16
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO. (TX)

My taxes were filed with my tax preparer and were planning to be directly deposited into my checking account. once the day came the money was supposed to be deposited and it was not, my tax preparer and myself realized the wrong account number was put on my tax paperwork knowing this we called Chase and  also called XXXX XXXX XXXX, my tax preparer bank, and had every one on a conference call to let every one know that my income tax check has been deposited into the wrong account and it needed to be fixed and doing so Chase requested that XXXX XXXX XXXX send them a recall for the money. XXXX XXXX XXXX did so XX/XX/XXXX and multiple times afterwards also sent a recall for the funds on XX/XX/XXXX and a few other times afterwards. Chase refused to acknowledge the recalls for the funds and whoever 's account the money was in has spent my money even though Chase had everything they needed to recall the money and send it back. also I am a little confused on why Chase allowed my income tax check with mine and my husband 's name on it to be deposited into an account that had a completely different name birthday social security number and everything I have spoke with a lot of different departments at Chase and they all tell me the same thing there is nothing they can do the money has been spent but I honestly feel like they should pay that money back or the person who spent it should be notified it was not their money. Because XXXX they stole my money. Many their account should be closed or have to pay my money back. when I get to the higher up department at Chase they are very very rude and act like they are annoyed with me. very unprofessional so my money has been missing since XX/XX/XXXXand Chase has done nothing to help me get my money back it was over {$6000.00}. They had what they needed intone to refund my money. They did n't do what they were supposed to do.
Consumer complaint received 2018-01-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (GA)

I submitted a letter to Experian asking them to describe the steps they took to verify the public records on my account. The only response I received is that XXXX XXXX verified it, but XXXX XXXX says that my account is suppressed so there is no way they could have verified. The courts have explained that they do not " verify '' these accounts to credit agencies.
Consumer complaint received 2018-01-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (GA)

Ive repeatedly disputed the validity of debts from XXXX for {$59.00} and XXXX XXXX for XXXX {$9000.00} with all three major credit reporting agencies with only temporary success because while neither company has adequately verified the validity of the debts within the allotted 30 days, neither debt has been removed from my reports. In fact, XXXX keeps reselling the debt even though their own records show that they continued to bill me after they verified that they could not provide services to my location. XXXX XXXX debt was usury in nature. The originator refused payment of the original debt from the US Dept of Vet Affairs which intervened to prevent eviction within a month after an unplanned job loss. The originator of the debt then tripled the fees and sent the item to collection. Ive repeatedly disputed these items since XXXX 2017 but they keep reappearing after brief removal.
Consumer complaint received 2017-07-12
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc. (GA)

I have contacted both XXXX, Experian and XXXX about the reporting of ( 2 ) fraudulent Chapter XXXX Bankruptcies that are showing on my credit files. When I contacted XXXX they refused to do a proper investigation of the matter and only submitted a request to verify my correct personal information with XXXX, and this does not constitute a proper fraud investigation when I have informed both XXXX, Experian and XXXX that my information was compromised as a result of identity theft. These bankruptcies also show that they were filed in the state of S.C., however I have never resided in the state of S.C., so it is impossible that I could have ever filed a bankruptcy in S.C. as that would be prohibited. I have never in my life filed any bankruptcy but I have always lived in the State of Georgia so there as many reasons why these bankruptcy records are fraudulent. I have sent both XXXX, Experian and XXXX my personal statement of these facts, a copy of my police report to prove this was fraud and both of them continue to report information that they know is fraudulent. It is also impossible to file ( 2 ) bankruptcies in a one year period yet both of these agencies claim that I did, but his is 100 % false. These are not my bankruptcies and neither agency are doing proper fraud investigations they are only verifying my name and social security number, and that is improper when I have told both companies I was the victim of identity theft where my information was compromised and uses. <P/>The bankruptcy numbers are as follows : Case XXXX filed XX/XX/XXXX Case XXXX filed XX/XX/XXXX
Consumer complaint received 2018-01-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (ME)

After numourous attempts of dispuit negative information on my credit reports. They have failed to provide me, proof of contracts and proof of my consent of inquiries and negative credit reporting on my report under Fair credit Reporting and Fair Credit Act laws. EXPERIAN has also went as far as, telling me, I can not dispute negative items cause they were already disputed, yet, they have provided me with no proof of permission I have given for inquries, and, proof that, I have contracts with, and, have given these companies permission to report on my credit report, under Fair Credit Reporting and Fair Credit Act laws.
Consumer complaint received 2018-01-02
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: WELLS FARGO & COMPANY (NV)

On XXXX/XXXX/XXXX, I arranged my payment due to Wells Fargo Dealer services in the amount of {$930.00} to be drafted out of my account today, XXXX/XXXX/XXXX. This payment is in reference to transaction number XXXX. I received a missed call and voicemail today, XXXX/XXXX/XXXX from XXXX at XXXX PST from a woman named XXXX with Wells Fargo Dealer Services saying that she was calling to collect a debt in reference to my car payment. This is a formal complaint against Wells Fargo Dealer services for calling me when I already had a payment scheduled three days ago. 

Also, I returned XXXX 's call immediately and while I was on the phone verifying my information, I discovered that Wells Fargo Dealer services had the WRONG ADDRESS and WRONG PHONE NUMBER associated with my account. They had my address listed as XXXX XXXX XXXX XXXX, which is not my address, and the phone number XXXX as my phone number on file which has never been my phone number.
Consumer complaint received 2017-12-30
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (VA)

Bank of America promised to reward XXXX dollars to customer who spend XXXX dollars within 3 months after opening their credit card. I have not received this such reward, and the bank representative denied the existence of this offer.
Consumer complaint received 2017-07-12
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: EQUIFAX, INC. (TN)

I continue to have problems with the credit reporting companies retaining a BK and Charge off of an XXXX XXXX that was decided by the court to be erroneous. I have enclosed the documents showing the final judgment in our favor AND the judge ordering the return of the house to us. This has caused distress to me and my wife as we are trying to secure funds for a newer home. Please see attached court documents. The matter was settled, the property was released and the summery judgement was denied and closed with prejudice against the Bank. ( XXXX )