davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2018-02-20
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: FRANKLIN AMERICAN MORTGAGE CO. (UT)

Every month I make payment beyond the minimum payment due for my mortgage. Every month Franklin American Mortgage Company credits extra payment as pre-payment for the next month rather than as extra principal on my account. I have called customer service and I have written customer service and I have been assured that the logic model for making payments to them has been changed, but each month I am treated the same. This approach benefits them as they charge more interest. This is a disservice to their customers and is, frankly, dishonest. Franklin American Mortgage Company could fix this, if they only were motivated to do so.
Consumer complaint received 2018-10-05
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Columbia Credits, Inc (ID)

We owned a house : XXXX XXXX XXXX XXXX XXXX Oregon. In XX/XX/XXXX my wife signed a landlord agreement stating that the electric services from XXXX County would return to our name at tenant move out. 

In XX/XX/XXXX I had a XXXX XXXX which bankrupted us, we file for bankruptcy XX/XX/XXXX and was finalized XX/XX/XXXX- The house in question was surrendered to the XXXX  XXXX XXXX on that date by court order. Evidently the bank had a tenant there and upon their moveout the electricity went into my wifes ( XXXX ) name- XXXX XXXX XXXX did not change the utilities evidently- So the bill kept growing to {$150.00}. before shut off in XX/XX/XXXX a full 1.5 year after we did not own the home. We recd no notification this service was in our name nor delinquent. In fact we called everyone involved with our ownership and cancelled our service XX/XX/XXXX. 
Then we find deleterious credit information was posted on my wife 's credit report by Columbia Credit XXXX XXXX XXXX XXXX. XXXX XXXX, Or for over {$270.00}! I called them and explained we did not own the house in XX/XX/XXXX nor the landlords by definition, as you have to own the property before you can be a landlord. In addition XXXX court and sheriff department knew our address as the house was handled through them so very little effort was made to inform us on any issue. 
the facts we did not own the home after XX/XX/XXXX, we were never contacted, before posting deleterious and untrue responsibility to my wife 's report- we did contact XXXX county by phone informing them we lost the house- All they had to do was contact their own county office for our information or google my name it pops up first page with our XXXX XXXX, OR address
Consumer complaint received 2022-12-27
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: PENNYMAC LOAN SERVICES, LLC. (IL)

On XX/XX/XXXX, my mortgage was supposed to automatically withdraw the monthly payment. On XX/XX/XXXX, I logged into my account and there was NO SIGN OF A PAYMENT BEING PROCESSED FOR THE MONTH OF XXXX EITHER IN THE PAST OR PENDING PAGMENTS. There was a box that indicated the next automatic payment would be processed on XX/XX/XXXX. I then made a payment on XX/XX/XXXX since one had not been made. On XX/XX/XXXX, I logged into my account once more to double check. I was then able to see that two payments had been made-one auto payment and the one-time payment. At this point I called PENNYMAC and was instructed to notify my bank and request a stop payment. The supervisor at PENNYMAC said they would also issue a refund for the other payment and that my account would then be current. They also stated that they were currently submitting a formal complaint and that the app developers would be made aware of the incorrect information regarding automatic payments on their app. On XX/XX/XXXX, I made a full XXXX payment once again and this was posted through my bank as I had noticed that both payments were reversed. On XX/XX/XXXX, I received a message from PENNYMAC that my payment was not processed due to my account being frozen. When I logged in to check, there was record of a payment posted on XX/XX/XXXX, however it was indicated that a payment was not made for the month of XXXX. When I called and spoke to another supervisor at PENNYMAC, I was told that they returned an extra payment and that my account was not current. The payment made on XX/XX/XXXX was supposedly applied to the XXXX payment. I was also told it was standard procedure for them to refund money they had not received. They also shared that the previous supervisor should not have advised me to initiate both returns and that they were mistaken for that. When this supervisor stated they would be submitting a complaint and that it would remain accessible to anyone who views my account, I asked if they could see the prior complaintthey could not. 

This is now the second time I am submitting this complaint. XXXX had attempted to contact me and upon attempting to reach back out to XXXX, I have never been able to get in touch with her. XXXX XXXX closed my prior complaint ( XXXX XXXX : XXXX ) claiming that pending payments were made available to me when they were not, as stated in my original complaint and now in all caps in this complaint.
Consumer complaint received 2024-03-04
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (PA)

XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, TX XXXX Dear Consumer Financial Protection Bureau, I am writing to address the severe distress caused by the findings of my recent investigation into my credit report. The discrepancies I uncovered have contributed significantly to my emotional distress and have highlighted the urgent need for accountability in the reporting practices of credit agencies. 

It has come to my attention that certain items on my credit report are unverifiable, invalidated, inaccurate, and highly questionable. Despite the mandates of the Fair Credit Reporting Act ( FCRA ), these discrepancies persist without proper resolution or rectification. 

Under 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i ( 5 ), it is unequivocally stipulated that all information reported on credit files must be 100 % accurate. The presence of these inaccuracies not only undermines the integrity of the credit reporting system but also directly impacts my financial well-being and peace of mind. 

It is imperative that the Consumer Financial Protection Bureau takes swift and decisive action to ensure that credit reporting agencies uphold their obligations to maintain accurate and verifiable information. By allowing such inaccuracies to persist unchecked, these agencies fail in their duty to consumers and perpetuate a system fraught with uncertainty and injustice. 

I implore the Consumer Financial Protection Bureau to investigate these matters thoroughly and to hold credit reporting agencies accountable for their failures to adhere to regulatory standards. Every consumer deserves the assurance that their credit report reflects an accurate and transparent representation of their financial history. 

Thank you for your attention to this urgent matter. I trust that the Consumer Financial Protection Bureau will take the necessary steps to address these concerns and restore confidence in the credit reporting process. 

Sincerely, XXXX XXXX
Consumer complaint received 2023-01-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

In accordance with the fair credit Reporting Act XXXX Account # XXXX, has violated my rights. 

15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Consumer complaint received 2018-02-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION (FL)

During the hurricane Irma. Capitalone put me on a hurricane disaster program until I caught up on my account. I advised them my job won't open until XX/XX/2018 due to damage. The rep stated it won't affect my credit. After looking at my credit and disputing thru capital one they denial my claim for hurricane issues.
Consumer complaint received 2018-03-11
Product: Debt collection — Payday loan debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Midwest Recovery Systems (IN)

On XX/XX/2017, Midwest Recovery Systems, LLC put a debt on all 3 of my credit reports for {$820.00}. The original creditor was XXXX XXXX XXXX. I have never received a loan from this company or any documentation that Midwest Recovery Systems, LLC has the right to collect the debt. About 4 or 5 years ago, my cell phone was stolen and personal bank account information was compromised.
Consumer complaint received 2022-12-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (FL)

I value your help to REMOVED a portion of the data in my credit file that came about because of FRAUD yet I have an Account passed on that should be taken out or blocked. Per FCRA segment 605 you are expected to eliminate any records recorded on an ID THEFT REPORT #. I've proactively remembered this report from a past letter and I am including it once more. I've educated my lawyer regarding my aims and they are eager to consider you responsible for your tenacious uncooperativeness. I'm including the items which still remain on my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Balance : {$0.00XXXX XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX Balance : {$330.00XXXX XXXX XXXX XXXX Balance : {$400.00} XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX Balance : {$0.00} XXXXXXXX XXXX  XXXX XXXX XXXX {$0.00} XXXX XXXX XXXX  XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX : {$0.00} XXXXXXXX XXXX XXXX XXXXXXXX XXXX Balance : {$0.00} XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXXXXXX XXXX Balance : {$0.00} XXXX XXXX XXXXXXXX Balance : {$0.00} ''
Consumer complaint received 2022-12-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (NY)

In accordance with the Fair Credit Reporting Act, this creditor ( XXXX XXXX ) has violated my rights. Under 15 USC 1681 Section 602 states I have the right to privacy. Under 15 USC 1681 Section 604 A Section 2, it also states that a consumer reporting agency can not not furnish any account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Consumer complaint received 2024-03-04
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (AZ)

I am writing to express my frustration and disappointment with the several unsuccessful attempts to remove fraudulent items from my account. Despite my repeated efforts to address this issue, I have encountered significant obstacles and delays in their removal, which is deeply concerning. 

I have identified multiple fraudulent items on my account, which I believe to be the result of unauthorized activity or identity theft. These fraudulent items not only compromise the security of my account but also undermine my confidence in your company 's ability to protect my financial interests. 

I have diligently followed your company 's procedures for reporting and disputing fraudulent activity, providing detailed information and supporting evidence for each instance. However, I am dismayed to note that these fraudulent items persist on my account, despite my persistent efforts to have them removed. 

I urge you to prioritize the immediate removal of these fraudulent items from my account and to conduct a thorough investigation into the source of these fraudulent activities. Additionally, I request regular updates on the status of my complaint and the actions being taken to address this issue. 

Failure to resolve this matter promptly will not only impact my financial security but also reflect poorly on your company 's reputation for customer service and reliability. I trust that you will take swift and decisive action to rectify this situation and restore the integrity of my account. With this, I am asking for your assisstance to remove these fraud items in my credit file : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2018-02-20
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: Santander Consumer USA Holdings Inc. (LA)

On or about XX/XX/XXXX my vehicle was repossessed. The vehicle information is as follows : XXXX XXXX XXXX XXXX : XXXX I was never notified of a notice of Repossession, nor was I notified of the plan to sell the property. I contacted Santander Consumer ( Finance Company ) on XX/XX/XXXX to get a copy this notice and it still has not been received. They stated it was sent to the following address on XX/XX/XXXX. The representative that I spoke to stated that the letter went out to the wrong address ( so it was never received ). I always wanted to know why the memo went out on the day the vehicle was received. The representative said she was unable to answer these questions and also stated the President of the company will notify me. I still have not received this phone call from the President nor mail correspondence. 

Additionally, I am currently and have been serving on XXXX XXXX ( XXXX XXXX ) for the past 15 years. I am protected under the Servicemembers Civil Relief Act ( SCRA ). The Servicemembers Civil Relief Act prevents car lenders from repossessing a vehicle without a court order while in military service. This act protects me until I depart and separate from military service ( I am still serving ). 

I am disputing this case because I was not given the owed timeframe to recover the vehicle, nor was the intent letter sent to me before the vehicle was repossessed. Now this balance is on my credit report and has affected my score immensely. Additionally, there was no notice or court order, the car was repossessed illegally, I am disputing the payoff balance of {$4100.00}. 

I hope I get the justice I receive. 

Thank you for taking the time to consider my case. 

I can be reached via email at XXXX or by email at XXXX. 

Very Respectfully, XXXX XXXX XXXX
Consumer complaint received 2018-03-11
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc. (FL)

I divorced my spouse over two years ago and want my name removed from the mortgage at Experian and XXXX XXXX credit agencies where I am listed as owning the mortgage. I filed a quit claim deed for the mortgage and an assumption agreement was filed by my wife as well. My dissolution of marriage judgement, marital settlement agreement, quit claim deed, and assumption agreement of my ex-spouse that XXXX XXXX XXXX bank is a party to, all of which clearly show that my wife has assumed the mortgage were sent to Experian andXXXX XXXX. Both have refused to remove the mortgage from my credit report. This has denied me the ability to purchase another home.
Consumer complaint received 2022-01-19
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Fraudulent loan
Company: CAPITAL ONE FINANCIAL CORPORATION (SC)

To whom it may concern, This letter is to put capital one auto on notice of federal law violations : In a consumer credit transaction with capital one for a credit extension I found a few issues in the practices of capital one. The capital one XXXX XXXX stated A down payment was required for the vehicle in the amount of {$4000.00}. However, the federal law states clearly the following : 1662. Advertising of downpayments and installments No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state ( XXXX ) that a specific periodic consumer credit amount or installment amount can be arranged, unless the creditor usually and customarily arranges credit payments or installments for that period and in that amount. 
( XXXX ) that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges downpayments in that amount. 

https : //uscode.house.gov/view.xhtml? req=granuleid : USC-prelim-title15-section1662 & num=0 & edition=prelim Furthermore XXXX I found an issue with the excessive charges in addition to the {$24000.00} finance charge of the credit transaction. The law clearly states : 12 CFR 1026.4 - Finance charge. 
The finance charge is the cost of consumer credit as a dollar amount. It includes any charge payable directly or indirectly by the consumer and imposed directly or indirectly by the creditor as an incident to or a condition of the extension of credit. It does not include any charge of a type payable in a comparable cash transaction. 

( b ) Examples of finance charges. The finance charge includes the following types of charges, except for charges specifically excluded by paragraphs ( c ) through ( XXXX ) of this section : ( XXXX ) Interest, time price differential, and any amount payable under an add-on or discount system of additional charges. 

https : //www.consumerfinance.gov/rules-policy/regulations/1026/4/ In addition to the finance charge Capital one has tacked on interest which is illegal by law. 

Capital One does not supersede federal law. Capital One knowingly produced a fraudulent loan that is completely in violation of the Truth in lending act. In addition, this loan has caused me to take a hit to my consumer report. This is a blatant violation of the truth in lending act and my consumer rights. In order to protect my consumer rights I have forwarded this complaint to XXXX XXXX the state Attorney general and my State attorney general XXXX XXXX for further investigation. I have also forwarded to the OCC. 

CC : XXXX XXXX XXXX : XXXX XXXX XXXX : OCC
Consumer complaint received 2022-08-06
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Exeter Finance, LLC. (NY)

I am XXXX XXXX military, within a provisional state however they are not willing to give me the SCRA benefits. Since I am eligiblefor SCRA. With my tax state being Ohio, I am a provisional state which I qualify for. Attached is my XXXX  that show Ohio as my tax state, XXXX Individuals Covered by the SCRA Members of the XXXX, on XXXX XXXX SCRA protections extend to servicemembers ' dependents, which generally include spouses, children, or any other individuals for whom the servicemember provided more than one-half of the individuals ' support for 180 days immediately preceding application for relief under the Act. ( including XXXX  ordered to XXXX XXXX ). Ohio extends SCRA benefits for debt incurred WHILE XXXX XXXX. This means that any debt incurred after enlistment is subject to the 6 % interest cap. Below is the reference : 7.1. Interest Rate Cap To help ease financial burdens created by active military service, Section 527 of the SCRA extends the 6 % interest cap on all debts, not just those incurred prior to XXXX XXXX. including debts, not just those incurred prior to XXXX XXXX. creditor must forgive - not defer - interest greater than six percent per year. See 50 U.S.C. {$3900.00} ( a ) ( 2 ). The creditor must forgive this interest retroactively. See id. at XXXX  ( a ) ( 1 ) & ( b ) ( 2 ). The creditor is also prohibited from accelerating the payment of principal in response to a properly made request for a six percent interest rate cap. Id. at {$3900.00} ( a ) ( 3 ). ''
Consumer complaint received 2020-06-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

Transunion always reports incorrect information. They need to be closed down. 
High descrepency between XXXX  and XXXX and Trans Union. Trans Union seems corrupt. We need to get rid of these practices in the USA
Consumer complaint received 2022-04-09
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

Keep sending mail but I am not getting any responses so I decided to file this complaint. My name is XXXX XXXX and I am the one filing this complaint not some company or not any other third party. My information was impacted by the XXXX data breach and many different fraudulent items that i don't recognize have shown up on my credit report. All is being investigated by the FTC.
Consumer complaint received 2024-03-04
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC. (FL)

I had vehicle insurance with them and out of nowhere they added 2 additional people to my account causing it to rise tremendously. I called and informed then that added people lived somewhere completely different from me. I asked them to adjust account and remove the 2 added unauthorized people to my policy. After several requests this still wasn't done. The other people do not Stay with me at all.
Consumer complaint received 2022-01-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc. (FL)

My XXXX XXXX  account has two months reporting as late payments which they are not, my accounts are on autopay so these late payments are incorrect and need to be updated in my credit reports. The account is XXXX the months reflecting on my report are XX/XX/2021 and XX/XX/2021.