Consumer complaint received 2020-11-22
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: JOHN GIBSON AUTO SALES, INC. (AR)

I purchased a XXXX XXXX XXXX from John Gibson Auto Sales, a buy-here-pay-here dealership located in XXXX XXXX, XX/XX/XXXX in XX/XX/XXXX. This vehicle was financed by XXXX XXXX, which is the finance company that owns this dealership. The total cost of the vehicle was {$27000.00}. The terms included a down payment of {$2700.00} and remaining balance of {$24000.00} was financed over 60 months. Approximately 2.5 years into this contract, I received a call from XXXX XXXX asking for proof of insurance. I was at work and I advised them that I did not have this information available. I had not had to provide this information previously, because this finance company had always verified insurance information directly from the insurance company. I added my wife 's name to the insurance policy and was unable to drive the vehicle personally due to medical reasons. My wife drove the vehicle periodically and I continued to make every payment on time. 

In XXXX, XXXX, without notice, my vehicle was repossessed by John Gibson Auto Sales, even though the payments were up to date. I contacted the finance company the next day. I found out that the vehicle was repossessed because of their inability to verify the insurance. I informed them that the proof of insurance ( a copy of the policy ) was in the glove compartment of the car. Even though the payments were up to date, the finance company advised me that I would have to do a new credit application in order to get the car back. I went to the dealership on a Saturday and was told that they were too busy to do " any kind of renewal application over the weekend '' and I needed to come back during the week. I was allowed to submit my application online, the next step was for them to verify the credit application before releasing the car back to me. I called the dealership back a few days later to check status on the credit application and was advised that the vehicle had been sold at auction. Approximately one month later, I received a letter from the dealership requesting payment arrangements from me for a final balance on the contract. 

The following is a copy of the correspondence to John Gibson Auto Sales : _____________________________________________________________________ XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX,XX/XX/XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX RE : NOTICE REGARDING ACCOUNT NO XXXX Dear Collections Department : On XX/XX/XXXX, I received a letter from you indicating that a complaint has been prepared against me in an effort to resolve final payments for a vehicle that I purchased from you. This vehicle, a red XXXX XXXX XXXX XXXX XXXX : XXXX ) was seized from my residence, XXXX XXXX XXXX XXXX, XXXX XXXX, XX/XX/XXXX, in early XX/XX/XXXX. At the time of the seizure, monthly payments were current on the vehicle and the automobile was insured by XXXX XXXX ( documented ). 
As a condition of return, you requested a copy of my bi-weekly paystubs, a copy of my residential lease and new loan application. These items were forwarded to you on XX/XX/XXXX at XXXX XXXX ( documented ). 
Prior to this most recent correspondence from you, I received a letter from you indicating the remaining balance on the vehicle to be less that {$1800.00} and according to your letter dated XX/XX/XXXX, I am given fifteen ( 15 ) days from that date to contact you to establish a payment arrangement for this remaining balance. I look forward to hearing from. 
Thank you, XXXX XXXX XXXX Currently, this item is listed on my consumer credit report and has impacted my ability to receive credit..