Consumer complaint received 2024-02-10
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC. (NE)

Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against Equifax concerning their failure to adequately investigate and address hard inquiries on my credit report. As a consumer, I believe that my rights under the Fair Credit Reporting Act ( FCRA ) are being violated, and I am seeking your assistance in resolving this matter.

Details of the Complaint : Equifax Report Reference Number : Confirmation number : XXXX Submitted XX/XX/2024 Completed XX/XX/2024 Confirmation number : XXXX Submitted XX/XX/2024 Completed XX/XX/2024 Confirmation number : XXXX Submitted XX/XX/2024 Completed XX/XX/2024 Description of the Issue : I have noticed several hard inquiries on my Equifax credit report that I did not authorize or recognize. Despite my attempts to dispute these inquiries with Equifax, the company has failed to conduct a thorough investigation, and the unauthorized inquiries remain on my report. 
Steps Taken So Far : I have submitted disputes through Equifax 's online dispute resolution system. 
I have provided all necessary documentation supporting my claim that these hard inquiries are unauthorized. 
I have followed up with Equifax through various channels, including phone calls and written correspondence. 
Despite these efforts, the issue persists, and Equifax has not taken appropriate action to rectify the inaccuracies on my credit report. 

Requested Action : I kindly request that the Consumer Financial Protection Bureau conducts a thorough investigation into this matter. Specifically, I am seeking the following resolutions : A comprehensive review of the disputed hard inquiries on my Equifax credit report. 
Verification of the validity of these inquiries and confirmation of their authorization.

Removal of any unauthorized or inaccurately reported hard inquiries from my credit report.

Ensuring Equifax takes appropriate corrective action to prevent similar issues in the future.

I appreciate your attention to this matter and trust that the Consumer Financial Protection Bureau will take the necessary steps to ensure that Equifax adheres to the regulations outlined in the FCRA.

Thank you for your prompt assistance in resolving this issue. I look forward to a swift and satisfactory resolution. and one more thing according to 15 USC 1681s-2 Title 15 of the United States Code , Section 1681s-2, pertains to the responsibilities of furnishers of information to consumer reporting agencies under the Fair Credit Reporting Act ( FCRA ). This section outlines the obligations that entities, such as creditors and lenders, have when providing information to credit reporting agencies. The primary goal is to ensure the accuracy and integrity of consumer credit reports. Here is a general overview of 15 USC 1681s-2 : Section 1681s-2 ( a ) : Duty of Furnishers to Provide Accurate Information This subsection establishes the duty of furnishers to provide accurate and complete information to consumer reporting agencies.

Section 1681s-2 ( b ) : Guidelines and Regulations It empowers the Consumer Financial Protection Bureau ( CFPB ) to prescribe regulations and guidelines to implement the requirements of subsection ( a ). It also gives authority to the CFPB to examine and require reports from furnishers.

Section 1681s-2 ( c ) : Duty to Correct and Update Information Furnishers have an ongoing obligation to correct and update any information previously furnished to a consumer reporting agency that is later determined to be inaccurate.

Section 1681s-2 ( d ) : Limitation on Liability This subsection outlines certain limitations on the liability of furnishers for the reporting of inaccurate information. It specifies that a furnisher is not liable for the failure to report complete and accurate information if it has established and maintains reasonable policies and procedures to achieve accuracy.

Section 1681s-2 ( e ) : Enforcement by Federal Agencies This subsection grants authority to various federal agencies, including the Federal Trade Commission ( FTC ) and the CFPB, to enforce compliance with the provisions of this section.

Section 1681s-2 ( f ) : Furnisher 's Investigation of Disputed Information Furnishers are required to conduct a reasonable investigation when they receive a dispute from a consumer regarding the accuracy of information provided to a consumer reporting agency.

Section 1681s-2 ( g ) : Deletion of Disputed Information If the information is found to be inaccurate or incomplete, the furnisher is obligated to promptly notify all consumer reporting agencies to which it provided the inaccurate information and must correct the information.

This section of the FCRA is crucial in maintaining the accuracy of consumer credit reports and ensuring that furnishers fulfill their responsibilities in providing truthful and up-to-date information to credit reporting agencies.