Consumer complaint received 2024-03-05
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: PNC Bank N.A. (PA)

Today - ( XX/XX/XXXX ), I received an incoming phone call from XXXX XXXX, my designated caseworker at P.N.C. Bank, N.A. at approximately XXXX XXXX  and the phone conversation lasted for roughly 20 minutes regarding a prior complaint that is in relation to the generation and submission of this complaint. It is also important to know that I called PNC and voiced my concerns that led to an internal investigation on my existing savings account on XXXX, XXXX regarding information on the disbursement of a XXXX in my name that was released XXXX XXXX, XXXX, and a transfer of $ XXXX in my name on XX/XX/XXXX. XXXX. 

To begin, I paid a {$15000.00} check, dated for XXXX, XXXX, immediately after PNC 's release of a XXXX in my name ( without any legitimate releasor or information present ) to an attorney ( now deceased ) who represented my family and I when I was a XXXX. 
The last & final court order of XX/XX/XXXX ( attached ) clearly stated that my mother was the releasor of my XXXX  restricted account funds. My mother was not present or aware, had never seen any release of settlement papers when PNC released the XXXX to me. PNC released the funds to me in the presence of my former attorney. 
PNC Bank was to pay all legal fees to my attorney, in the amount of {$15000.00}. Not me. I also received an early withdrawal fee when my XXXX was released to me. 

Interesting enough, I felt valued as a PNC customer and was being treated as a valid customer of PNC Bank, before I submitted a complaint through the CFPB. 
After I submitted the complaint, I got a phone call from PNC and it was XXXX XXXX, who introduced herself as my caseworker and told me she would take over my previous caseworker 's investigation and asked if I preferred her contact information via email or if I wanted to write it down. 

I told XXXX to email it to me. Two days pass, and she still did not send me her contact information. I then call PNC and ask for my caseworker 's information. I was sent her contact information via e-mail by another PNC employee at the office. 
XXXX would not talk to me regarding my previous investigation and concerns that I was expecting a call back to hear from until she " had an answer ''. 

XXXX called me today and through discussion she told me I should consult my attorney mentioned in the complaint, that senior management does not have any record of my settlement and release papers due to the 7-year record retention policy, and that I will receive a letter in the mail sometime in XXXX stating this. 

I am beyond frustrated. XXXX really told me to consult my deceased attorney who I paid {$15000.00} to since PNC mishandled my funds and released funds to a minor without the releasor present. She did in no way, shape, or form address my concerns or hear me out even after I provided her documentation. 

No one with PNC will talk to me when I call with questions I had that were being internally investigated prior to submitting a complaint with the CFPB. I was patiently waiting to hear back. 

I would ask that this case is taken out of XXXX XXXX 's hands, and into a higher PNC associate that has no affiliation with her out of respect and good faith. I am afraid she has manipulated and/or deleted notes & evidence relative to my account and situation. Please thoroughly review all of the attached documentation and contact me with any questions, concerns, or thoughts. I need clarity as I am living this. 
Thank you & XXXX Bless. 

Best, XXXX