Consumer complaint received 2024-05-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EGL US, LLC (IL)

Please note, in addition to this complaint against BMG Money, I will also be submitting a complaint against the three credit bureaus for failure to thoroughly investigate prior disputes related to this matter. 

I am submitting this complaint against BMG Money for negligent inaccurate account reporting to XXXX, XXXX and XXXX XXXX reporting agencies for BMG Money account # XXXX. Due to BMGs failure to accurately report and correct erroneous information in response to prior dispute investigations, I am demanding that BMG delete this account from XXXX, XXXX and XXXX credit reports. 

Despite their own accounting records ( copy attached ) reflecting the correct balance, payment history and payment dates, BMG money has failed to accurately report the information to the CRAs in accordance with the FCRA since the inception of this loan and continues to verify incorrect information as accurate when informed of the errors. In addition, BMG has been randomly reporting an increase in the balance amount owed on my credit reports, for unknown reasons and without explanation. ( Please note that this account is paid directly to BMG from my military retiree pay account by allotment, which is paid every month, on time ). 

On XXXX XX/XX/XXXX, I requested my annual credit reports from XXXX, XXXX and XXXX at the annualcreditreport.com website. At this time, I noted errors on each credit report for the BMG account relating to the balance and payment dates. I also reviewed prior credit reports, which reflected incorrect balances for the prior months. 

On XXXX XXXX, the INCORRECT information reflected on my credit reports was as detailed below. Please also note the inconsistency in reporting this account across each CRA. 

XXXX ( Report File : # XXXX, XXXX XX/XX/XXXX ) Balance : {$1400.00} Last Payment Date : XXXX XX/XX/XXXX Last Activity Date : XXXX XX/XX/XXXX XXXX ( Report File : # XXXX, XXXX XX/XX/XXXX ) Balance : {$1500.00} Last Payment Date : XXXX XX/XX/XXXX Last Activity Date : XXXX XX/XX/XXXX XXXX : ( Report File : # XXXX, XXXX XX/XX/XXXX ) Balance : {$1400.00} Last Payment Date : XXXX XX/XX/XXXX Balance Updated : XXXX XX/XX/XXXX Per my payment history in my account summary with BMG at this time, the CORRECT balance and dates for this account on XXXX XX/XX/XXXX was as follows, Account # : XXXX Balance : {$1100.00} Last Payment Date : XXXX XX/XX/XXXX Transaction Post Date : XXXX XX/XX/XXXX NOTE : As for today, the correct balance is {$1000.00}, which reflects my last payment of {$160.00}, made on XXXX XX/XX/XXXX. ) On XXXX XX/XX/XXXX. I submitted a dispute to all three CRAs requesting that the balance and payment dates be corrected. The response to disputes ( attached ) from XXXX dated XXXX XX/XX/XXXX, XXXX dated XXXX XX/XX/XXXX and XXXX dated XXXX XX/XX/XXXX, was that BMG certified/verified that the information being reported was accurate and the disputes were closed. As such, the information on the account remained incorrect with the CRAs. 

On XXXX XX/XX/XXXX, I accessed my BMG account online and also contacted BMG directly to confirm my account balance and payment dates. In reviewing my payment history at the BMG website ( attached ), I noted that the last payment date was listed as XXXX XX/XX/XXXX and the account balance was listed as {$1000.00}. I then chatted with the BMG representative XXXX, who also confirmed this information. I then informed XXXX of the incorrect balance and payment dates being reported with the three CRAs and inquired into why the information being reported did not match the information as shown in my account history with BMG. I also informed XXXX that I disputed the inaccuracies, which resulted in the CRAs investigation stating that BMG certified/verified the incorrect information as accurate. XXXX was not able to verify whether BMG had received the disputes that I submitted via the CRAs, so I provided a copy of the dispute results and current credit report that I received from XXXX on XXXX XX/XX/XXXX. XXXX confirmed that the information being reported was not accurate. XXXX explained that he would escalate the matter to the BMG office that handles credit reporting to begin another investigation. At this time, I did not address the inaccuracies on the XXXX and XXXX reports with the XXXX, because I figured that once BMG noted their error, they would submit corrections to all CRAs. However, this was not the case. 

On XXXX XX/XX/XXXX, I received an email from BMG ( attached ), stating that the second dispute investigation initiated by XXXX again concluded that the account information being reported to XXXX is accurate. As it stands today, XXXX XX/XX/XXXX, the account balance and last payment dates are still reporting inaccurately with all three CRAs. The reference number for my most recently viewed credit reports, all dated XXXX XX/XX/XXXX, are as follows, XXXX Ref # XXXX, dated XXXX XX/XX/XXXX XXXX Ref # XXXX, dated XXXX XX/XX/XXXX XXXX XXXX # XXXX, dated XXXX XX/XX/XXXX While there is no negative information ( late payments, etc. ) associated with this account, the inaccurate reporting of this account information is negatively impacting my credit standing as it relates to the amount of debt that I have and my credit utilization. This incorrect reporting gives potential lenders the false impression that I have more debt and a higher credit utilization than is accurate. As such, this inaccuracy in reporting has contributed to my being denied credit by lenders in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. 

BMGs willful negligence in continuing to report this account inaccurately and failure to correct known errors when notified, is a violation of the FCRA and my credit and consumer rights. As such, I request that this account be deleted from my XXXX, XXXX and XXXX reports. If not resolved as requested, my next step will to be seek legal counsel to exercise my rights against these flagrant FCRA violations. 

ATTACHMENTS BMG Payment History, XXXX XX/XX/XXXX BMG XXXX Dispute Email ( XXXX Dispute ), XXXX XX/XX/XXXX BMG Customer Service Chat Transcipt, XXXX XX/XX/XXXX XXXX Dispute Results & Credit Report ( 1st Dispute ), XXXX XX/XX/XXXX XXXX Dispute Results & Credit Report, XXXX XX/XX/XXXX XXXX Dispute Results & Credit Report, XXXX XX/XX/XXXXXXXX XXXX XXXX