Consumer complaint received 2018-09-18
Product: Debt collection — Other debt
Issue: Communication tactics — Frequent or repeated calls
Company: Credence Resource Management, LLC (TX)

I received my first call from Credence Resource Management ( hereafter referred to as XXXX ) approximately XX/XX/XXXX, regarding an outstanding XXXX XXXX XXXX XXXX  balance owed for cable, internet, home telephone for a combined XXXX XXXX XXXX XXXX account. Before I began to make any payments, I asked to see a final bill as I never received one from XXXX XXXX XXXX. Please note, I would receive several calls from different on the same day. On more than one occasion, while on an active call with a XXXX Representative, I would receive another call on my open line. I would explain that I was on the line with one of their Representatives and that one call per person a day should be sufficient. However, my concerns were ignored. After many discussions with both XXXX XXXX XXXX and XXXX, this bill was paid in full on XX/XX/XXXX. 

On XX/XX/XXXX, I received another call about a XXXX XXXX   account in the amount of {$90.00}. After spending 2-hours on the telephone with XXXX explaining this was not my bill and being called a Liar, I immediately contacted XXXX XXXX XXXX. XXXX XXXX XXXX had no record of this charge. I then telephoned XXXX again to let them know what I had been told by an XXXX XXXX XXXX XXXX. I was told it was in my name and SSN # and was expected to pay. I was talked to as if I was a criminal. To be called a liar by someone who is only there to collect a debt is unfathomable. I continued to get telephone calls from XXXX, even after telling them to not contact me anymore about this bogus bill, they still continued to harass me until they received confirmation from XXXX XXXX XXXX that this was not my debt. Great, I thought no more calls from XXXX. I was wrong. 

XX/XX/XXXX, I called XXXX to find out why there have been XXXX {$50.00} charges taken from my checking account. These charges are dated : XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX : another for XX/XX/XXXX and XX/XX/XXXX. This is a total of {$300.00}. This does not include the three payments for the above mentioned combined XXXX XXXX XXXX XXXX bill - which is paid in full. In speaking with a Manager named, XXXX XXXX, he explained that he was not sure what the charges were for and that I should call my bank to stop the payments. This should be against the law. They should know why they are taking money out of someone's account. However, he did explain there were three accounts in my name : ( 1 ) The Direct XXXX XXXX XXXX combined account, which was closed - paid in full. ( 2 ) The XXXX XXXX account, which was confirmed by XXXX XXXX XXXX that it was not my debt. AND NOW ( 3 )  an outstanding XXXX XXXX XXXX mobility Acct for {$600.00} for a mobile number XXXX. I WAS LIVID! First, because I've never owned this mobile number. Second, because he tried to convince me that I've paid on this cell mobile phone before. I immediately called XXXX XXXX XXXX. Again, XXXX XXXX XXXX had no record of me ever owning this mobile number. It appears since Ive paid the account for which I did owe, XXXX is trying to apply charges to me that I DO NOT OWE. I called and spoke with Mr. XXXX once again. He was then able to give me the account number for this outstanding debt. Acct # XXXXXXXXXX- which he could not give me at first ( I'm sure because he did not like my attitude. Nor did I like his ). Now, it's mid-morning. I've had to step away from my office yet again, to spend time explaining another outstanding bogus bill in my name. I then asked why I'd not been contacted for both the XXXX XXXX   and mobile account prior to paying off the first account. Of course, he could not explain. I told him for the last time, DO NOT CONTACT ME ABOUT ANY BILLS REGARDING XXXX XXXX XXXX because they did not have any open accounts for me. Also, told him should XXXX have any outstanding bills with XXXX XXXX XXXX for me, they need to work with XXXX XXXX XXXX to reconcile their books to reflect what XXXX XXXX XXXX has. I later found out that Acct # XXXXXXXXXX is not for a mobile account. This was for an XXXX XXXX XXXX XXXX XXXX account that was paid and cleared with XXXX XXXX XXXX on XX/XX/XXXX. It's funny I've not heard one word about this account until XX/XX/XXXX. Im not sure what type of illegal business XXXX is operating, but this harassment needs to cease IMMEDIATELY. They can call and harass me about bogus charges but they still have not been able to tell me why 6 - {$50.00} charges have been deducted from my account. Please see all of the charges that XXXX has deducted from my account per the attached. They have taken another {$50.00} as of yesterday, XX/XX/XXXX. This is after I told them to STOP TAKING PAYMENTS FROM MY BANKING ACCOUNT for something they can't explain why. THIS IS THEFT!