Consumer complaint received 2021-09-13
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Credence Resource Management, LLC (TX)

From XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX SUB : Fraudulent Billing for XXXX XXXX Services XXXX Account Number XXXX Reference Account Number : XXXX Dear Sir/Madam The disputed amount of {$230.00} has already been deemed to be a fraudulent charge by XXXX by XXXX XXXX Associates and multiple other collection agencies who have initially attempted to collect from me. This has already been submitted to all three credit bureaus who have since removed the derogatory comments from my credit report. 


In XX/XX/2019, XXXX stopped carrying the local XXXX channel because of an internal dispute with XXXX and XXXX. 

On various dates in XX/XX/2019, I placed multiple calls to XXXX Customer Service asking if they were going to provide a credit to my account for unavailability of the XXXX XXXX. Several Customer Reps that I spoke to, refused any credit. 


After some very frustrating conversations in XXXX, I called into XXXX again during the first week of XX/XX/2019 and requested that my account be terminated. Because of the arrogance of the rep I spoke to, I started raising my voice and was then told to be professional on the phone. During the same conversation, I requested immediate termination of my account. I was then offered to be transferred to Account Retention services. This, now appeared to be a little late in this entire saga of events. 


I was - also in the same phone call told to return my equipment via XXXX and that would effectively terminate my account. 


A copy of my equipment return slip and final payment for the XXXX bill is attached to this correspondence. 


XXXX XXXX XXXX makes it very attractive to sign up for their services but they make you jump through hoops to get your accounts terminated. Even those attempts are all futile as they never follow through on their phone conversations. 


XXXX XXXX XXXX is also a company that engages in deceptive advertising and predatory billing practices subscribers have been leaving the company in droves so much so that they have now had to shut down XXXX. Im quite sure that Im not the only one who is being billed for services after equipment has been returned.

After the equipment was returned, I made several attempts with XXXX Customer Service, to confirm that my service had been terminated. These attempts were made via social media accounts, phone calls and each time, it was the same frustrating experience with them offering a new termination date. 


I have not YET been successful in achieving this objective as each conversation started on the phone or online, treats my request as a new request for termination the latest of these XXXX conversations being on XX/XX/2019 where I was told that my account would be terminated on XXXX XXXX for equipment that was returned in XXXX because customer service, account management and accounting departments are a total mess and disorganized at XXXX I have provided the same documentation ( that is attached here ) to all three credit bureaus All of them have recognized the charges as spurious and bogus and have deleted the derogatory comments from my credit report. 


I will be filing a complaint with the States Attorney General with the same supporting documentation that I am providing you here ... .so that they are aware of XXXX XXXX deceptive billing practices. 


I would appreciate acknowledgement of this communication. 



Sincerely XXXX XXXX XXXX