Consumer complaint received 2024-03-22
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: WELLS FARGO & COMPANY (AK)

I am writing today to convey my experience as a Wells Fargo Home Mortgage ( XXXX ) customer from XXXX XXXX and the devastating effects this experience has brought. The most recent includes the egregious foreclosure and auctioning of my home, which had been my home since XXXX. I have provided a summary of my experience ( see page XXXX page XXXX ) and I am available to provide additional details. 
While I am no longer a customer of XXXX my experience with XXXX and parties continues to negatively impact me today. ( Parties include Wells Fargo Home Mortgage ( XXXX ), XXXX XXXX XXXX XXXX ( XXXX ), and XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX ). 
I have spent a great deal of time and effort to provide information surrounding issues to the involved parties, especially XXXX, in attempts to work through the issues, but I never received a real opportunity to work with the parties. I believe that had I been, doing so would have made it possible to avoid the majority or all issues and limited the negative impact of my experience. 
I hope that your office will help me to navigate the remainder of this process to mitigate the loss and continuing negative impact of my experience and I thank you in advance for your time and efforts. 
At the time of the foreclosure prompted by Wells Fargo Home Mortgage ( XXXX ), I had an active/open application on file with XXXX XXXX XXXX XXXX XXXX XXXX ) with the understanding that as long as my application was active/open the lender would not begin the foreclosure process. Before this, my account was in a forbearance status under the XXXX XXXX XXXX. 
On XX/XX/XXXX, XXXX notified me via email that my application had been closed as of XX/XX/XXXX, without any further information or explanation. Before this, my phone calls/emails to XXXX went XXXX. My application was for participation in the Homeowners Assistance Fund ( HAF ) program provided under the XXXX XXXX XXXX XXXX XXXX, in response to the National XXXX Pandemic. 
Wells Fargo Home Mortgage ( XXXX ) foreclosed on my home while, without, and/or before the following : XXXX ) While receiving my letter, Notice of Errors, dated XX/XX/XXXX, and my subsequent reply, dated XX/XX/XXXX. 
XXXX ) Without satisfying the letter, Notice of Errors, dated XX/XX/XXXX, and subsequent reply, dated XX/XX/XXXX. 
XXXX ) Without providing timely account statements. 
a. WFHM stopped mailing paper statements without my request. 
b. WFHM interrupted online statement accessibility and did not provide online account statements for several months until a much later date, including the XX/XX/XXXX account statement which would have been the earliest written indicator that my account had been recommended for foreclosure. 
XXXX ) Before providing a realistic opportunity to directly resolve the account, including past due balances, with XXXX or through a representative ( XXXX ), ( e.g. attorney or collection agent on behalf of XXXX ). 
XXXX ) Before receiving the official notice of closed application from XXXX XXXX XXXX XXXX ( XXXX ) concerning my active/open application under the Homeowners ' Assistance Fund ( HAF ) program. 
XXXX ) While simultaneously attempting to collect on the account through XXXX XXXX, XXXX XXXX XXXX, without providing notice of the effective foreclosure, and while my application for assistance remained active/open under the Homeowners Assistance XXXX XXXX XXXX ) program through XXXX XXXX XXXX XXXX XXXX XXXX ). 
The roles of XXXX XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX only to cause additional confusion and perpetuate the negative impacts that I experienced and are summarized on pages XXXX and XXXX. 
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX behalf of XXXX : XXXX ) Before my letter, Notice of Errors, dated XX/XX/XXXX, was satisfied, XXXX XXXX began XXXX my home as a foreclosure to be sold at auction. 
XXXX ) Before receiving the official notice of closed application on XX/XX/XXXX, from the XXXX XXXX XXXX XXXX ( XXXX ) concerning my active/open application under the Homeowners ' Assistance Fund ( HAF ) program, XXXX XXXX began XXXX my home as a foreclosure to be sold at auction. 
XXXX ) Before allowing the collection process to conclude, XXXX XXXX began advertising my home as a foreclosure to be sold at auction. 
XXXX ) Did not provide the requested and necessary information during the collections process, ( e.g. current statement of account, clarification of balance attempting to collect, etc. ). 
XXXX ) Aggressively dominated public visibility which eliminated or significantly hindered my ability to feasibly sell my own home. This was achieved through the excessive and unrequired use of multiple public marketing websites as well as premature timing. 
XXXX ) Did not provide or timely update the status of the auction on the website thereby leaving me to not know whether the auction was actually to be held, held at all, or postponed. 
XXXX ) Did not timely provide/upload the auction sale on the XXXX of Alaska XXXX XXXX which created an overwhelming amount of confusion and hardship, this ultimately led to court action between myself and the auction buyer. 
a. The auction sale claimed to be completed on XX/XX/XXXX, per the XXXX Deed filed on XX/XX/XXXX, b. The Trustees Deed filed is marked as an eRecorded document, and includes a date of XX/XX/XXXX, XXXX However the Trustees Deed filed was not uploaded or made visible to the public until on or around XX/XX/XXXX, nearly 20 days after the auction sale supposedly took place. 
XXXX ) Did not provide adequate information after the auction sale to allow appropriate consideration to the subsequent financial release form ( XXXX ) that were mailed to me ; nor was the unrecorded XXXX Deed included as stated to be under item number XXXX ( XXXX ) of the letter mailed to me, dated XX/XX/XXXX. 
XXXX ) Auctioned my home for a selling price that was less than even my original purchase/loan amount in XXXX. 
XXXX ) XXXX egregiously auctioned my home for a selling price that was close to 50 % less than the actual market value in XXXX. A difference of {$200000.00} or more on the sale alone, is a tremendous and devastating financial loss to me and my family. 
XXXX XXXX XXXX XXXX ( XXXX ) : XXXX ) AHFC remained unresponsive to my phone calls and emails throughout the entire application period. 
XXXX ) AHFC ignored my requests for current and working methods of contact. 
XXXX ) AHFC did not provide me with clear, adequate, and timely information, if any, outlining the details of the assistance program, or options related specifically to my XXXX application. 
XXXX ) AHFC did not provide a reasonable or realistic opportunity for me to discuss options and/or address questions related specifically to my XXXX application. 
a. On XX/XX/XXXX, I received an email from XXXX XXXX, XXXX. Which I responded to the same day. 
b. On XX/XX/XXXX, I sent XXXX XXXX a follow-up email but did not receive a response. 
XXXX I later learned that XXXX XXXX was ( also ) a XXXX employee which XXXX not ordinarily be viewed by some as a potential conflict, but I consider that it was provided I had a pending notice of errors on file with WFHM. 
XXXX On XX/XX/XXXX, I received an email from XXXX advising me additional information was required asking me to provide verifying documentation that I would be able to pay the amount over the allowable amount provided by the XXXX program. There was no mention of a deadline to provide such verification information. 
XXXX On XX/XX/XXXX, less than XXXX hours later, I received the final email from XXXX that my HAF application was closed as of XX/XX/XXXX. 
XXXX ) AHFC did not provide any necessary reasoning or explanation as to why XXXX did not process and act upon my HAF application until after my outstanding balance exceeded the XXXX assistance limit and until after my loan was in default. When I initially applied my outstanding balance was below the threshold limit and my loan was not in default. 
XXXX ) AHFC did not provide any necessary reasoning or explanation as to why XXXX did not process and act upon my HAF application to discuss any other options for the use of the funding that could have been provided, ( e.g. repairs to facilitate the sale of the property ).