Consumer complaint received 2015-11-16
Product: Bank account or service — Checking account
Issue: Making/receiving payments, sending money — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (GA)

XX/XX/XXXXTo Whom It May Concern : This is a follow-up complaint against Bank of America ( BOA ) to case numbers below : CFPB Case Number : XXXXBank of America Case : XXXXBank of America A/C No. : XXXXAfter the initial complaint against the Bank of America ( BOA ) filed with the Consumer Financial Protection Bureau ( CFPB ) dated XX/XX/XXXX, I received a telephone call from XXXX XXXX XXXX ( Bank of America Enterprise Customer Care Resolution ) dated XX/XX/XXXX, requesting supporting documents against deposited amounts into my account. 

I have mentioned that deposits that are made into my account were from sales of my personal assets overseas and sales receipts can be provided. 

I then received a letter from XXXX XXXX XXXX ( Bank of America Enterprise Customer Care Resolution ) dated XX/XX/XXXX ( please see attached Exhibit # XXXX BOA Letter ). 

I have replied back to XXXX XXXX XXXX dated XX/XX/XXXX with supporting documents of sales receipts of my assets. Please see followings : Exhibit # XXXX BOA Respond ( Respond back to XXXX XXXX XXXX ) Exhibit # XXXX USPS Delivery Receipt ( USPS Delivery Tracking ) Exhibit # XXXX Household Items ( Sales of household items ) Exhibit # XXXX Car Sale XXXX XXXX ( Sale of Car A ) Exhibit # XXXX Car Sale XXXX XXXX ( Sale of Car B ) Exhibit # XXXX Call Log to Bank of AmericaMy respond to XXXX XXXX XXXX ( Bank of America Enterprise Customer Care Resolution ) dated XX/XX/XXXX along with all supporting documents received by XXXX in XXXX, NC XXXX @ XXXX XXXX on XX/XX/XXXX ( please see attached Exhibit # XXXX USPS Delivery Receipt ). 

During the first telephone conversation I had with XXXX XXXX XXXX, I explained to her that I am a XXXX since the XX/XX/XXXX. My mother was XXXX and XXXX when I moved here in XXXX. She was in a XXXX hospital ( XXXX ) since the day I set foot into XXXX. Had my mother was not in that XXXX, I would 've taken a longer time to move into XXXX after selling my personal properties. 

My mother passed away in XX/XX/XXXX. I went back home in XX/XX/XXXX to close my chapter and sell XXXX cars and personal household items ( furniture & fixtures ). The money that got deposited into the account was proceeding of sales of XXXX cars and household items. 

I have tried calling XXXX XXXX XXXX at her office number XXXX XXXX Ext : XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I left voice mails on her number each time with my name, call back number and reference of the call. Please see the call log ( Exhibit # XXXX Call Log ). 

I have been an honorable man with a respectable credit history all my life. These are all my hard earned money which I need to survive here with my family in my new country. I am now facing financial hardships due to lack of useable funds. I urgently need my money back for my college bound son to admit in our college of choice. I am deeply puzzled with my current financial situation with BOA and need CFPB 's help to resolve this. 

I believe that I have been treated very poorly thus far and I am very disappointed with Bank of America. I have attached all the relevant documents for further review and hope to hear from CFPB and BOA as soon as possible to close this chapter. 

With sincere thanks in advance and looking forward for your response. 

XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, XXXX XXXX : XXXX : XXXXXXXXXXXX