Consumer complaint received 2017-02-21
Product: Mortgage — Conventional fixed mortgage
Issue: Credit decision / Underwriting — 
Company: Onity Group Inc. (CA)

The following is an appeal letter to Ocwen Loan Servicing regarding denial of a loan modification they offered to me. The appeal reviews the issues culminating in my complaint, though I can provide more specific documentation on request : This appeal is in regard to a requested loan modification offered to me by Ocwen Loan Servicing, who currently services a mortgage of mine, and which I initiated on XX/XX/XXXX, and faxed Ocwen all of the requested paperwork and verification on XX/XX/XXXX. After many delays and miscommunication on the part of Ocwen, which resulted in their requests for updated information that I had already provided, I was informed on XX/XX/XXXX, by XXXX in a telephone conversation appointment, that I was denied for the loan modification, though he could not tell me why. 

XXXX told me a denial letter explaining the details had been sent to me on XX/XX/XXXX, with the details of the decision, however, I had not yet received it. I was XXXX that I had not been informed of this decision earlier if the decision had been made over 7 days previously, however, it is typical to receive notices from Ocwen at least 8 days after the date of the notice. XXXX said he was not allowed to call me earlier about the decision without a prior appointment being set up. That is a totally unacceptable policy for a financial institution dealing with critical financial matters such as this. 

Since XXXX could not answer why I was denied, because he was not provided with the documentation that related to this decision, I asked to speak to a supervisor. Eventually the supervisor, XXXX # XXXX, came on the line and said she could access the documentation. She stated that my gross income did not meet the minimum income requirements to qualify. I asked her why, and she stated that {$3100.00} was not enough. I went through the application that I sent her, and directed her to the gross monthly income report as {$8600.00} ( see page XXXX, Section XXXX, Monthly income form ). XXXX looked through my docs and verified the figure, but could not give a reason of how the underwriters arrived at the bogus, lower figure. She promised to find out the mistake, and get back to me within two days. I have not heard from her or the underwriters as promised. 

I have no idea how this bogus fiqure was derived, because the documentation I sent Ocwen clearly indicates that my gross income is actually {$8600.00}. This figure is supported by the bank account statements which I provided that indicate my monthly pension income as {$3600.00}, and deposits of rental and other income totaling {$5300.00}. You have all of this information. You need to look at it and do the math correctly. 

It appears to me that Ocwen is deliberately stalling and finding means of denying a loan modification to place me in a precarious financial position that will ultimately benefit XXXX by shoving me into foreclosure, a short sale, or a refinanced loan with additional refinance charges. It also appears that Ocwen is still using the tactics that had them reprimanded and fined by the XXXX Consumer Oversight Commission. I already have a documented series of events in a letter of complaint to them. 

Please quit stalling and correct your figures immediately, not in 30 or 60 days, so that I can qualify as I should for a real loan modification. If I had been able to pay my previous mortgage on time and in full up to this time on my current gross income, then it is foolish for Ocwen to determine that I could not pay a lesser monthly mortgage than the current amount required. - ergo, Ocwen 's perceived plot to put me into a delinquency situation with the current monthly charge. I expect to hear from you immediately regarding an explanation and correction. 

Regards,