Consumer complaint received 2024-04-30
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: Chime Financial Inc (CA)

I am filing this formal complaint against Chime Financial Inc. due to their repeated negligence and mismanagement, which has severely impacted my financial stability and business operations. This ongoing issue stems from a series of unresolved problems including unauthorized transactions, ineffective customer communication, and failure to manage my account properly.Account Mismanagement and Unauthorized Transactions : Starting in XX/XX/year>, I discovered unauthorized changes and transactions in my account. Despite multiple immediate notifications to Chime, these issues were met with generic responses and a lack of meaningful action. The failure to swiftly and accurately address these unauthorized transactions allowed further vulnerabilities in my account, which led to substantial financial losses.Ineffective Communication and Customer Support : Throughout my ordeal, Chime has consistently used canned responses that fail to address specific issues I raised, notably during critical times when immediate action was needed. For example, in XX/XX/year>, after I reported suspicious activity, the response I received failed to acknowledge the severity of the situation, further delaying resolution and exacerbating the financial impact.Unresolved Disputes and Delay Tactics : Significant financial disputes arose following the initial unauthorized transactions. My repeated attempts to resolve these disputes were met with continued delays. It appears that Chimes strategy includes stalling the resolution process, possibly to let the statute of limitations expire, thereby avoiding accountability. This delay has prevented the resolution of critical financial disputes and the return of stolen funds.Impact on Business Operations : The direct consequences of Chime 's actions on my business have been severe. Due to the unresolved account status and inaccessible funds, I have been unable to fulfill several business obligations, resulting in operational disruptions and financial losses. This situation was particularly detrimental in XX/XX/year>, when I failed to complete a significant business transaction due to the inaccessibility of my funds.Reprinting of Expired Checks and Mishandling of Funds : A critical issue arose with the mishandling of a {$10000.00} check, which needed reprinting after expiring due to Chime 's delayed responses. Furthermore, I am awaiting a closure check for my credit builder account, which has also not been issued. This delay and negligence further underscores the financial mismanagement by Chime.Arrest of Identity Thief and Ongoing Security Issues : The identity theft issue culminated in the arrest of the perpetrator in Texas, who had cashed a fraudulently obtained check. Despite this arrest, Chime 's response lacked the necessary urgency and failed to prevent further implications, such as the wrongful closure of my XXXX account due to associated disputes initiated by the thief.Summary of Key Events : XX/XX/year> : Discovery of unauthorized transactions and account changes.XXXX XXXX : Received ineffective canned responses from Chime.XXXX XXXX  : Business transaction failed due to blocked funds.XXXX : Repeated requests for action on unresolved disputes and reprinting of checks met with delays.The repeated failures by Chime to address these issues adequately demonstrate a pattern of negligence and poor customer service that has significantly harmed my financial health and business operations. The need for regulatory intervention is urgent to address these severe mismanagements by Chime Financial Inc.