Consumer complaint received 2015-05-12
Product: Consumer Loan — Vehicle loan
Issue: Shopping for a loan or lease — 
Company: JPMORGAN CHASE & CO. (DC)

I purchased a XXXX XXXX on XX/XX/XXXX from XXXX XXXX XXXX of XXXX ( at the address : XXXX XXXX XXXX, XXXX, VA XXXX ). After trying a few different ways to deceive me, the dealership finally managed to charge me {$500.00} more than the price we had agreed, through a well-played bait and switch strategy. They first gave me a higher price than what they 'd quoted on the phone. Once we settled on the price, they gave me a financing offer that was XXXX of what I was getting from a direct dealer ( with my XXXX FICO score ). They kept me and my then XXXX old baby waiting around for XXXX hours ( kept saying " they were taking care of us '' ) as we were negotiating on the price/financing and waiting for the car. When we finally reached an agreement and all papers were ready, it was late in the evening. I had my XXXX old infant with me, who was exhausted, sleepy and screaming and hence did not examine the final documents as well as I should have - which is how they got me. They showed me {$30000.00} as the out-the-door ( all in ) price written on a piece of paper ( which they then carefully collected ). I agreed to that price and made a down payment of {$2000.00} via check, which meant my loan amount should have been {$28000.00}. In a few weeks I got my financing papers in the mail and saw the loan was in the amount of {$28000.00}, {$500.00} more that what I was promised. 

After several email and in-person conversations, the dealership accepted this was a mistake and that they would make it right. I stopped by the dealership on XX/XX/XXXX, as per their request. The finance manager XXXX XXXX apologized, and made me sign a paper that said I was due a refund of {$500.00}, which I should expect in XXXX weeks. They did not give me a copy of this paper. It has been XXXX months since then. I have not received a refund, nor was I proactively contacted by anybody. 

On XX/XX/XXXX, I contacted the sales associate, XXXX XXXX XXXX and received this note : '' Dear XXXX, I completely understand why you would be outraged by now. The inexcusable failure to refund your {$500.00} with interest is just XXXX of several similar incidents of customer abuse that have prompted me to terminate my relationship with a disreputable dealership and move on. My suggestion at this point would be that you contact XXXX XXXX XXXX XXXX XXXX directly, if you have not already done so. Your situation is totally inconsistent with XXXX standards of conduct and it will not be tolerated. I 'm so sorry that you were a victim of unscrupulous business practices by XXXX XXXX, and I hope you obtain redress. XXXX, XXXX XXXX ''. 

I contacted XXXX management later and received below response on XX/XX/XXXX that this is related to the dealership and they will not take any action. In the meantime the sales associate ( XXXX XXXX ), the finance manager ( XXXX XXXX ) and the general manager ( XXXX ) that had worked on my loan all left the dealership and now there is nobody there with a memory of the deception I 'd been subject to and the intention to make it right. I also have zero confidence that they will take any positive action in the matter.