Consumer complaint received 2015-11-17
Product: Mortgage — VA mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Selene Finance LP (AZ)

This is my statement of what happened concerning my loan for the property. It shows the timeline of events, the negligence XXXX XXXX and XXXX XXXX XXXX showed while servicing my loan. Selene Finance is my current servicer and will not help me. 

I refinanced my mortgage XX/XX/XXXX, XX/XX/XXXX, XXXX was raided by the FBI. I began getting notices from many companies claiming they now owned my loan. I got a call from XXXX stating that they had my loan, but it was my OLD loan. 

I explained to XXXX that I had refinanced and they had the information for a loan no longer existed. I started getting intent to foreclose notices from XXXX stating for the OLD loan. We faxed them information from our refinance. Our title co. also talked to a XXXX and also faxed proof to XXXX but the notices and threats kept coming and I did not know who owned for my new loan. Meanwhile, I began getting statements for my NEW loan from XXXX as if nothing was wrong and still owned my NEW loan. 

XX/XX/XXXX, I hired an attorney. We started to send correspondence to XXXX. XXXX continued to delay their actions to fix my double mortgage situation by sending canned letters to my lawyer saying they were trying to fix the situation. They were sending letters that contradicted each other. One would state they could not help us and another was asking for more time to research. 

XX/XX/XXXX, I received notice that XXXX was the servicer of my new loan. I received a letter from XXXX XXXX XXXX notifying me of being foreclosed due for my OLD loan. This information was made public on a website, & I began receiving letters from many companies who prey on homeowners who are going through foreclosure. We filed a lawsuit against XXXX for injunctive relief, wrongful foreclosure, breaking several Arizona Revised Statues, the Real Estate Settlement Procedures Act, Slander of Credit, Consumer Fraud, Quiet Title, Breach of Contract, Truth in Lending Act and the being the interpleader of funds. 

Since XXXX now also owned my NEW loan, XXXX and my attorneys started to discuss how much I owed XXXX to reinstate the new loan. We never got the correct amount we owed them to reinstate. XX/XX/XXXX, I did give XXXX {$18000.00} to show good faith of trying to resolve this issue. However, when I did get my next payment notice from XXXX for the NEW loan, it still stated I was delinquent on that loan. We finally found on out XX/XX/XXXX that my check was still on the XXXX lawyer 's desk. When they finally cashed my XX/XX/XXXX, they used the money towards my OLD loan. It took nearly six months for them to transfer my payment to the new loan. 


Also, the correspondence contradicted the mailed statements from XXXX. XXXX repeatedly pretended they were going to settle this situation, and we would vacate the court date hoping for a settlement, only to have XXXX XXXX XXXX ignore his correspondence for months. XXXX either denied any wrongdoing or had " no knowledge '' of the issues concerning my loan. XXXX repeatedly stated they were not responsible since my loan was only serviced through XXXX XXXX XXXX and because it was actually owned by the XXXX. When we finally had a settlement hearing XXXX would not agree to our settlement terms. 

XXXX final offer was {$40000.00}. This amount would have not even have paid my {$60000.00} of lawyer 's fees. XXXX showed complete incompetence and did not give the attention my situation needed in order to be resolved. Even if I won a judgment against XXXX, I did not believe that my problems with my loan would have been fixed. I decided, under counsel " walking away '' and allowing the foreclosure was a viable option. It would allow me to use my saved up mortgage payments to pay my lawyer, and I would not have to go through a costly trial. It also would allow me to permanently sever financial ties with