Consumer complaint received 2016-10-16
Product: Student loan — Non-federal student loan
Issue: Can't repay my loan — Can't get flexible payment options
Company: National Enterprise Systems, Inc. (TX)

This is a complaint against XXXX XXXX XXXX XXXX and the collections agency National Enterprise Systems for unreasonable debt collection and inflicting an undue financial burden. I have reason to believe they have violated the Fair Debt Collection Practices Act. 

I attended college and graduate school from XXXX XXXX until XXXX XXXX. In order to pay for school I took out both federal and private student loans. Since graduating, it has been difficult to afford loan payments which resulted in ALL of my loans reaching default. I have had difficulty finding gainful employment and only recently have been earning a living wage. It is not that I am unwilling to pay, I want to pay, I am simply unable. Since XXXX, I have rehabilitated my federal loans and have brought all XXXX out of default. I now make on-time monthly payments with an income-based repayment plan. 

I have been unable to make the same progress with my private student loan. In XXXX XXXX, I sign a promissory note for a parent plus loan in the amount of {$24000.00} ; my mother cosigned. I firmly believe that this is a case of predatory lending. The full terms of repayment or consequences of default were not explained to us. Neither of my parents went to college. My father has been on XXXX since the XXXX and the amount of the loan was roughly equal to my mother 's annual salary. Bottom line -- the loan should have never been issued. Through my research, this is systematic among private loans services through the XXXX XXXX XXXX before XXXX. 

In XXXX XXXX, I entered into a monthly repayment agreement with XXXX XXXX, one of XXXX XXXX XXXX 's collections groups. I was making on-time monthly payments until XXXX XXXX when XXXX XXXX failed to notify me that I needed to renew my terms or risk the account being dropped. In XXXX XXXX, the account was discharged and given back to XXXX XXXX XXXX which in turn was given to National Enterprise Systems, another XXXX XXXX XXXX collections agency. 

In XXXX XXXX, National Enterprise Systems began making harassing phone calls, three or four times daily and often from different phone numbers. When I spoke with them on the phone, they were very hostile and demanded that I pay the amount owed in full immediately. They claim that in the four years I have been out of school my loan has grown from {$24000.00} to {$41000.00}. To be sure, not many people could pay either one of those amounts in full, especially the latter which is equal to my annual income. 

On XXXX XXXX, XXXX National Enterprise Systems sent a dunning letter for collection of {$41000.00}. Within thirty days of receiving notice I sent back a dispute letter requesting validation of the loan and the following : 1 ) An accurate accounting of the original debt owed and itemization of amount due ; 2 ) Verification that the depositor, servicer, or creditor is the holder in due course ; 3 ) Verification that the holder owns the loan and has the right to collect ; 4 ) Verification or copy of the original signed promissory note ; and 5 ) Verification that NES is licensed to collect debts in Texas. On XXXX XXXX, XXXX National Enterprise Systems sent a second dunning notice with a copy of the original signed promissory note. I am still awaiting the other documents requested and will send a second notice of request on Monday, XXXX XXXX, XXXX. 

I am not refusing to pay or admitting liability, I simply want a clarification of responsibility and the proper documentation requested. It is not clear how the debt nearly doubled in four years. My suspicion is that National Enterprise Systems is unable to satisfy my request and they or XXXX XXXX XXXX has violated the Fair Debt Collection Practices Act. XXXX XXXX XXXX should not have issued this loan in the first place and I am now unable to pay.