Consumer complaint received 2016-04-06
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: Onity Group Inc. (CA)

XXXX XXXX THIS WILL BE # XXXX FILED. TODAY XX/XX/XXXX I HAD A PRE SCHEDULED APPT WITH A CASE MNGR FROM OCWEN A PERSON BY NAME OF XXXX XXXX AT XXXX.. A CALL CAME IN AT XXXX SAYING XXXX XXXX IS BUSY ON ANOTHER CALL, I SAID I COULD WAIT ( XXXX ) IS WHERE CALL WAS COMING FROM. I WAS PUT ON HOLD AND THEN TOLD THEY COULD " NOT '' LOCATE HIM. I ASKED FOR SUPERVISOR SPOKE WITH A MINAXI WAS TOLD SHE COULD TRY TO HELP.. SHE COULD NOT GIVE ME ANY INFO ON MY MRTG ACCT ACCURATLY SHE KEPT PUTTING ME ON HOLD. FINALLY AFTER ALMOST 1 HOUR OF NOTHING RE ; INFO I TOLD HER TO HAVE MY CASE MNGR CALL ME SO I COULD GET ANSWERS TO MY MRTG ACCT.. THIS APPT HAD TO BE PRE SCEDULED MORE THEN A WEEK AGO AND STILL THEY DO NOT HAVE RIGHT PERSON WHO CAN ANSWER YOUR MRTG ACCOUNT QUESTIONS CALL AS THEY SAY AND MADE APPT WITH ... WHEN YOU CALL RE ; ANTHING ON YOUR MRTG ACCT SUCH AS " MISSING PYMTS : THEY ARE NOT POSTING AND CREDITS OWED NOT BEING APPLIED YOU ARE TOLD YOU HAVE TO MAKE AN APPT WITH A " CASE MNGR '' WAY IN ADVANCE.. AND YOU STILL DO NOT GET THEM TO CALL YOU ON THOSE APPTS ... THIS IS ILLEGAL ON SO MANY LEVELS ... I AM ASKING THE CFPB TO ESCALATE THIS COMPLAINT TO EVERYONE WHO SHOULD BE INVOLVED IN THIS ... .WE ARE GETTING READY TO GO PUBLIC WITH XXXX XXXX AND XXXX XXXX NEWS AND RUN AN AD IN XXXX XXXX AT ANY COST TO BRING THIS OUT INTO THE OPEN ... .PLEASE INFORM ANY OTHER BUREAUS THAT SHOULD KNOW ABOUT THESE COMPLAINTS ... ... ... ... .WE ARE AGAIN ASKING FOR SOMEONE NOT TO JUST SEND THIS TO THEM AS THAT DOES NOTHING, BUT TO ACTUALLY GET INVOLVED VIA PHONE HOWEVER YOU ARE ABLE TO ... THEY DO NOT SEEM TO CARE THAT I FILED A COMPLAINT WITH THE CSPB ALREADY.. YOU WOULD THINK THEY WOULD BE A LITTLE WORRIED AFTER THE LAWSUIT WITH CFPB BUT NOT IN THE LEAST WERE THEY ... ... .SOMEONE PLEASE LOOK AT THIS AND HELP AN AMERICAN OUT.. WE ARE TRYING TO GET ALL THE MISSSING PYMTS TO MY ACCT CREDITED AND ALL HOME IMPROVEMENTS SENT TO THEM BY CONTRACTS VIA OUR ESCROW AS WE HAVE A SHARED APPRECIATION MODIFY WITH THEM AND THEY 'RE NOT EVEN GETTING A LEGITIMATE PAYOFF QUOTE TO OUR ESCROW AND IT HAS BEEN WEEKS SINCE REQUESTED ... WE WILL LOSE THE SALE OF OUR HOUSE AND THE ONE WE ARE PURCHASING.. WE ARE MOVING SO MY HUSBAND CAN GET XXXX DUE TO AN ACCIDENT ... SO THIS WILL ALL BE GOING PUBLIC IF THE CFPB CAN NOT GET OCWEN TO LEGITIMIZE OUR ACCT AND GET CORRECT PAYOFF ... . I WILL ALSO BE CALLING XXXX AND XXXX AS I THINK SINCE THIS IS STILL GOING ON WITH OCWEN WITH NO " ACCOUNTABILITY '' AND SO RAMPANT THEY WOULD LOVE A STORY LIKE THIS.. GOING ONLINE DOES NOTHING COMPARED TO GOING PUBLIC ... SO AGAIN AS THE " COMMITTEE THAT IS SUPPOSED TO OVERSEE AND MAKE SURE OCWEN IS STILL CONTINUING THIS ILLEGAL BEHAVIOR, WE ARE ASKING YOU TO GET MORE INVOLVED THEN JUST SENDING THIS COMPLAINT TO THEM ... TIME IS RUNNING OUT AND WE NEED TO SELL OUR HOME AND MOVE FOR REASONS I HAVE SAID, BUT OCWEN IS FAILING TO APPLY OUR MRTG PYMTS BEING HELD IN A SUSPENSE ACCT SINCEXX/XX/XXXX, FAILING TO CREDIT THE MODIFY FORGIVENESS AMT AS PER MODIFY CONTRACT AND ADDING COSTS TO OUR LOAN ... ALL ILLEGAL .... IS THERE ANYONE AT THE CSPB WHO READS THESE OR ARE THEY JUST FORWARDED???????? PLEASE HELP US ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ....