davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2021-12-06
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: LoanCare, LLC (ID)

Under the Presidential Covid Relief Act, homeowners that needed to go on mortgage forbearance could do so with no negative impact to their credit. I was told that I was in good standing to go on the program and could still make whatever payments I could while on the program to help buffer the end cost. After trying to refinance I see that they reported me 30 days late for 15 consecutive months. I have filed disputes with the credit bureau three times and file a official complaint with LoanCare. Due to this huge negligent error I am unable to refinance as it trashed my credit, and now I am looking at my children and I losing our home because I ahve to refinacne and get my ex husband off my loan. Lastly he is also suing me for his credit being damaged due to this error. After numerous attempts to get this corrected nothing has been fixed.
Consumer complaint received 2018-08-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: AMERICAN HONDA FINANCE CORP (NY)

I went to XXXX XXXX XXXX when I realized someone leased a vehicle in my name. 

They signed my name, and a vehicle was delivered to this person. 

XXXX XXXX had me sign a letter stating that I became aware of the lease the day I went to the office. 

They stated it would be taken care of in house. Thy even offered a vehicle to me but I refused. 

I stopped receiving mail for a while. Recently Ive noticed it is on my credit report. 

The signatures are not my signature on the initial application, the application had a co signer initially on the first application, then they used me solely on the application. 

My job information is incorrect, my income is incorrect, and the contact information is incorrect. 

Nothing has been done from XXXX XXXX XXXX or Honda Fonancial Service. They allowed someone to fraudulently use my information without me being present. I helped them obtain the vehicle by locating it through parking tickets. They did not take any of this into consideration. 

They left me with a large bill. Lease number is XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2021-12-06
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (PA)

This is my 2nd complaint regarding these inaccurate accounts on my credit report. I wasn't notified if these accounts were verified or not. Please investigate this existing issue and remove these inaccurate accounts from my credit report.
Consumer complaint received 2018-04-13
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: First Credit Services Inc. (GA)

This company First Credit Services XXXX XXXX XXXX is on my credit report. I dont know anything about this debt from this company. Where did this come from? Who are these people?? The amount they say I owe is {$800.00}. I am a victim of Identity theft. I recently froze my account with all three of the credit agencies. My social security and Identification was stole a year ago.
Consumer complaint received 2018-08-01
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: The Outsource Group, Inc (FL)

In XX/XX/XXXX I reviewed my credit reports and found that there was an account reporting inaccurate information in my credit files. This account is reporting as a charged off account with a balance of {$500.00} reporting under the account number XXXX. On XX/XX/XXXX I wrote my first letter and mailed it certified delivery to XXXX XXXX and requested full validation  pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. My request for validation including competent evidence bearing my signature and instrument used to secure a contractual agreement where I am obligated to pay you. I made it clear in my letter that the negative marks found on my credit report from the ( 3 ) reporting bureaus from their company or any other company that they represent for this debt that I do not owe is a violation of the FCRA and FDCPA and I request that if this debt can not not be validated you must take steps to have all reporting bureaus delete this entry. 
I received no response so I wrote a second letter to XXXX XXXX and mailed it by certified delivery on XX/XX/XXXX ( see attached supporting documents ). 
It is now ( 8 ) months since my initial letter requesting validation and since it is over the 30 day time frame since the mailing of my request to XXXX XXXX this company is in violation, they are out of compliance. 
Under advise, I wish to informed XXXX XXXX that I am prepared to take steps and file a small claim in my county small claims court. I would like to make this one last good faith effort and ask for the assistance of the CFPB in obtaining one of two things : 1. that this company provide me with full debt validation as per FCRA & FDCPA 2. deletion of this invalidated account from my credit reports
Consumer complaint received 2018-10-12
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Getting the loan — 
Company: Upstart Holdings, Inc. (TX)

On the morning of XXXX, I applied for an online loan from upstart loans. I was told I had been approved for a loan in the amount of XXXX XXXX dollars, but I would have to buy a XXXX XXXX card to send them XXXX dollars for the first payment in XXXX, and my next payment would not be due until XXXX. I looked them up online, and they seemed to have good reviews, so i sent them XXXX dollars. I was told by the agent, XXXX XXXX ( XXXX ) that the company went through XXXX  XXXX XXXX and they would deposit the funds into my account in 15 minutes.I waited for about four hours, and called her back. she told me that XXXX  XXXX XXXX needed me to send them XXXX more dollars that would be refunded back to me once the loan went into my account. I explained that If I had XXXX XXXX more, I would not have applied for a loan in the first place, and since this was not explained to me, I would just like to cancel my loan request. She apologized for not explaining that part to me, and said my XXXX would be refunded to my account. This morning I called several times and finally was connected with a XXXX XXXX. He proceeded to tell me he apologized for me not being told about the XXXX dollars, but they needed me to send the XXXX XXXX and XXXX XXXX XXXX would tranfer the funds into my account. I explained that I did not have XXXX XXXX and I would appreciate if he would reimburse my XXXX dollars. He went on to say that upper management would not allow that because they had already contacted XXXX XXXX XXXX and the process was already in play. He went on to apologize for the lack of explaining that I would have to come up with more money to get their loan. He said that he had tried to pay XXXX  XXXX XXXX the XXXX XXXX, but that for security reasons, I had to come up with the money. we went back and forth on the issue of my refund they promised to put back into my account. I finally told him that I would look into this further and hung up. I then called XXXX XXXX XXXX. I talked to the fraud department who looked up XXXX XXXX and told me that they were competitors, and didn't work with this company. So I decided to write this letter.
Consumer complaint received 2021-12-06
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: SYNCHRONY FINANCIAL (TX)

I was notified that the promotional offer was about to expire on my Care Credit Synchrony Bank Account, so I increased payment from {$600.00} to {$900.00} in XXXX to cover the amount. The company then stated they charged interest on a second promotional offer on the same card that I was not aware of. The customer service representative stated that they had split the payment instead of applying it to the expiring offer. The supervisor then gave an entirely different explanation saying that there were 3 different offers and stated that there was a grace period, but it had also expired. I was not notified about this either and was charged over {$1000.00} in interest fees. What I have available on promotional offers is a screen that says " differed no interest if paid in full by XX/XX/2022 ''. This screen does not show any other offers. Charging interest is deceptive business practice. In addition, I was charged interest on the entire balance which isn't supposed to be due until XX/XX/2022. I have attached a screenshot to show the only promotional offer I can see on the promotional offer screen. 

If you have a DEFERRED INTEREST/NO INTEREST IF PAID IN FULL promotion : To avoid paying Deferred Interest Charges on these promotion ( s ), you must pay the entire applicable Promotional Balance by the Promotional Expiration Date. On a Fixed Payment ( Extended Payment Plan ) promotional purchase, the Interest Charge is billed monthly and included as part of the Minimum Payment due. 
DEFERRED/NO INT IF PD IN FULL {$7600.00} Balance XX/XX/2022 Expiration Date
Consumer complaint received 2022-06-10
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (TN)

In accordance with the Fair Credit Reporting act Bankruptcy XXXX # XXXX has violated my rights. 
15 U.SC. 1681 section 602 A. States I have the right to privacy.

15 U.sC. 1681 Section604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
Consumer complaint received 2021-12-06
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: JPMORGAN CHASE & CO. (MI)

I have recently closed on a mortgage and received a copy of my credit report. There is an unauthorized inquiry listed on XX/XX/2021 from JPMCB that I did not pursue. Please remove inquiry.
Consumer complaint received 2021-12-06
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

My credit report has derogatory trade lines that are over 10 years old not in compliance with the FDCPA & XXXX. Please make an inquiry as have my credit report corrected and updated with all credit bureaus. 

XXXX XXXX ( XXXX ) XXXX XXXX XXXX, XXXX, TX XXXX TX Drivers License # XXXX SSN : XXXX U.S.Passport # : XXXX
Consumer complaint received 2018-04-13
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC. (NJ)

I was told that I could not apply to have a private student discharged due to XXXX. I am a service connected XXXX  veteran. All of my student loans were discharged because of my XXXX  except the one " private '' loan.
Consumer complaint received 2018-03-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc. (IL)

On XX/XX/XXXX I sent a certified letter to Experian and XXXX  requesting that they verify the accuracy of the bankruptcy reported on my credit report and to also provide proof. I received a response from Experian on XX/XX/XXXX stating the company who reported the bankruptcy verified the information is accurate. On XX/XX/XXXX I received a response from XXXX saying the public record item was obtained by local, state and Federal courts third party vendor XXXX XXXX and they verified the item was accurate. I have included a letter from the bankruptcy courts stating they don't report anything to credit bureaus. I have also included proof of a security freeze placed on XX/XX/XXXX from XXXX XXXX. This is the same third party company who verified the bankruptcy to XXXX on XX/XX/XXXX dispute there being a freeze request.
Consumer complaint received 2018-10-12
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (GA)

XXXX XXXX XXXX has two collections on my file for the same item. I disputed it and not only is it still there..but they changed all the dates and balances. DOES ANYONE EVEN CHECK THESE DISPUTE RESULTS? XXXX XXXX account number XXXX was listed as a high credit of {$750.00} and a balance of {$750.00}. I disputed that this was the same account as their account number XXXX that showed a balance of {$5400.00}. 

The {$750.00} was the monthly rental on that property. Instead of removing the {$750.00}, they changed the balance to {$5400.00} so that NOW IT IS LISTED TWICE. So you have a high credit of {$750.00} and a balance of {$5400.00}????? And a high credit of {$5400.00} on the other with a balance of {$5400.00} ... .to add to this the open date is XX/XX/XXXX with the last activity date XX/XX/XXXX ( SEVEN MONTHS BEFORE IT WAS OPENED ) on one and last activity of XX/XX/2018 on the other. 

It is as if someone is just throwing numbers at the credit bureau and the bureau lists it no matter how ludicrous the numbers are.
Consumer complaint received 2021-12-06
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (CA)

I have the ongoing victim of identity theft. I monitor my credit bureau reports and have had credit accounts taken out under my name. Ive notified the creditor and credit bureaus as well. The actual creditor is not removing the fraudulent account from my credit report and the credit bureau is ignoring my federal rights under the FCRA section 605b asking that fraudulent information be blocked from reporting on my credit file but instead only resubmitted the information to the creditor who then re verified the information and leaves it in my credit profile as a derogatory account. 
I have enclosed my current copy of my valid police report to substantiate my identity theft case. I have also filed a Identity Theft report with the FTC. 
The account is through XXXX XXXX XXXXXXXX XXXX.
Consumer complaint received 2018-08-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NC)

Transunuon is showing a collection item on my credit report however I have never had a contract or agreement with the company listed XXXX XXXX XXXX XXXX Account # XXXX {$3200.00} Company has never contacted me in regards to any bill contract or agreement
Consumer complaint received 2024-02-06
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (TX)

This is in response to complaint XXXX. XXXX XXXX failed to provide documentation presenting any liability I have with them. The alleged debt with XXXX  XXXX is inaccurate. I have not held a balance of {$980.00} with the original creditor, nor do I owe a balance to XXXX XXXX. Furthermore, XXXX XXXX failed to provide their license to collect debt in the state of Texas. I was not presented with the forward flow agreement which I have this right as a consumer. When a debt is sold, the consumer is to receive correspondence via mail, which was never the case. I also wish to emphasize that, even if this were my account, I have never received any correspondence, such as a 1099-C, which would allow me to audit the reported information. As per the IRS guidelines, I have the option to file Form 3949a for illegal tax violations, and I sincerely hope it does not come to that. Any liability that was held with XXXX  XXXX has since been satisfied. I will be moving forward with legal action if this account is not removed from my Experian report within 7 business days.
Consumer complaint received 2022-12-29
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Sued you without properly notifying you of lawsuit
Company: Pressler & Pressler, LLP (PA)

Back in XXXX my XXXX  XXXX XXXX  was charged off on XX/XX/XXXX, I spoke to XXXX XXXX from XXXX  a Debt Collecter, and he closed the debt of {$1300.00} on XX/XX/XXXX. 
Since I have never been through this before, I figured when he closed the debt that meant I didn't have to worry about paying it. I had lost my job, and had no money coming in except Unemployment. Than back on XX/XX/XXXX I received a Civil Action Hearing Notice from XXXX XXXX, XXXX also known as Pressler, Felt & Warshaw LLP, XXXX XXXX XXXX, XXXX, NJ XXXX, their phone # XXXX. I have contacted them by phone and also with a written letter requesting information, I have never received a call back or the Verification claiming I am required to pay the full amount. 
I have Appealed the Civil Action Suit and the new date is XX/XX/XXXX, however they also decided to place a black mark on my Credit Report after they were served the Appeal paperwork. This took my credit which I have been working very hard to rebuild down to the 500 level. Please can you help me out, they have been adding charges after charges on the {$1300.00} i.e. charge for Civil Action Suit {$120.00}. Than one of the hearing dates I was not even notified of, XX/XX/XXXX. I have read the reviews on this company and all of them have stated that they are very dishonest and they are ambulance chasers. I can certainly believe that now after what they have put me through. Plus to sue me for {$1300.00} plus additional charges. 

Can you please help me, I would greatly appreicate it.
Consumer complaint received 2020-07-25
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC. (TN)

I was informed by my bank lender that I was not approved for a home equity loan because items on my credit. After I pulled my credit for myself, I notice unknown, suspicious accounts. Please remove these fraudulent accounts from my report as soon as possible. I have contacted the FTC and my local police and I am doing this on my own behalf. Please remove these from my report : XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX, XXXX, XXXX XXXX XXXX Company Inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX XXXX XXXX XXXX SER XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2024-02-06
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Identity theft protection or other monitoring services — Problem canceling credit monitoring or identify theft protection service
Company: Experian Information Solutions Inc. (OK)

I started a free trial with experian credit to see all 3 scores from their platform. Not only can you not see all three scores as advertised but they have no option online to cancel like you could sign up. When you call and say your trying to cancel there is no optional they only transfer you if the call is for " a certain reason ''. So they have taken XXXX from my checking account and have received no service they promised. I want this account canceled and my money back.
Consumer complaint received 2021-12-05
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (CO)

You stated that you did you investigation on XXXX XXXX XXXX as they are reporting negatively on my credit report but where is your proof of that verification? Pursuant to 15 usc 1681a ( e ) whom have you interviewed? I want for you to provide me the actual facts of whom you have interviewed regarding this alleged debt because the definition of an investigative consumer report says you shall obtained information through personal interviews However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency. I am requesting proof of this. If you can not provide proof of the interviews you conducted within your investigation you said you did on XXXX XXXX XXXX then you shall remove XXXX credit from my credit report immediately. According to 15 usc 1681i ( 5 ) ( A ) ( ii ) you shall promptly delete that item of information from the file of the consumer.
Consumer complaint received 2020-07-25
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (CA)

Bank of America allowed the Arizona Department of Economic Security to close and remove funds from that acc, no prior notice was given to me but a notice the day they closed account When I called Bank of America regarding this issue they referred me to call AZDES
Consumer complaint received 2023-07-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (AZ)

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account name : XXXX XXXX  Account numberXXXX has violated my rights. Or list of inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.