Consumer complaint received 2020-12-09
Product: Debt collection — Federal student loan debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: SinglePoint GI (FL)

On XX/XX/2020 at approximately XXXXXX/XX/XXXX. I spoke with multiple agents within the General Revenue Corporation. I first spoke with an agent who went by the name XXXX. I called GRC in an attempt to close the account I had with their company and was informed that the account could be settled for 50 % of the amount allegedly owed. The settlement amount was supposed to be {$880.00}. I was unsure whether the offer was valid and was transferred to a supervisor who went by the name XXXX. The supervisor assured me that the offer was valid and if paid the account would be closed and have a {$0.00} balance due. I questioned the supervisor about receiving confirmation of the accounts closure via email and the supervisor informed me that the company was in the process of changing " systems '' and that she was unable to send an email at the time. XXXX stated that the transfer of their systems would take a few days and that if I called back at a later day that she would be able to email a confirmation of the payment made and also confirmation that the account had a {$0.00} balance due. I assumed that the company and its representatives were acting in good faith and that the information I was being given was true and factual. I submitted the payment on XX/XX/2020 in the amount of {$880.00}. XXXX also stated that GRC reports all of their accounts to the credit bureaus on the first of each month. On XX/XX/2020 I called GRC  in an attempt to follow up with someone regarding the statements that XXXX had made and to receive confirmation that the account did indeed have a {$0.00} balance due and to inquire whether the same information was being reported to the credit bureaus. On XX/XX/2020 I spoke with another supervisor who went by the name XXXX. I spoke with XXXX at approximately XXXX XX/XX/XXXXand XXXX offered completely different information than what XXXX had previously offered. During the conversation XXXX stated " you do not know what you're talking about '', " it doesn't matter what XXXX said they will not send any sort of email '', " I am absolutely sure that no one ever told you anything like that ''. Every call placed with GRC is allegedly recorded and can be monitored. XXXX stated to me that it was impossible for me to speak with anyone in their compliance department and I could not speak to anyone other than her. I have attempted to deal with this account several times in the past and have not been successful in any attempt to close this account. GRC has been responsible for sending letters that were misleading in the amount owed and have been misleading with providing information on how and when this account would be closed even after it has been paid. I feel as though I have been lied to by an agent of this company and when the misleading information has been brought to their attention they have done nothing to rectify their misleadings and have been disrespectful as well. XXXX words were verbatim, " it doesn't matter what she told you, we don't do that period. '' The tactics this company has used have been misleading from the beginning of their attempt to collect this debt and now they have become disrespectful verbally and have used abusive language when discussing their misleading tactics.