Consumer complaint received 2024-04-06
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO. (NY)

On XX/XX/XXXX, I attempted to purchase 2 money orders, one for {$1000.00} and another for {$100.00} at a United States Post Office at XXXX XXXX XXXX, XXXX, NY. There was a fee of {$5.00} for money orders for a total of {$1100.00}. The total amount was put in for payment by the clerk for both money orders and the fees. I put in my Chase debit card and added my pin. An " Exceed Limit '' error occurred and No money orders were given. I contacted Chase customer service to investigate source of error being there were sufficient funds in my account. I was informed that the charge of {$1100.00} had been charged and was pending. I informed her at that time that no money order was given. She indicated, if nothing was given, it will not go through. After a couple days, the {$1100.00} was indicated as paid to the Post Office on my bank statement. Called Chase again, spoke to Claims department, they indicated, it was paid and I had to go back to Post Office to get money order ( Chase closed complaint ). At Post Office, I spoke with XXXX XXXX at XXXX, she checked the transactions for ( XXXX, the clerk ), XX/XX/XXXX for the clerk I went to. She indicated there were no transactions for that amount on their system for that day. I again, notified Chase, they indicated the money was paid and to go back to the Post Office to reconcile ( yet another compliant was closed at Chase, yet again ). The Post Office escalated my complaint to the USPS Consumer and Industry Contact Office, Bhanu Chemmangaattuma ( XXXX ) confirmed an error prevented money orders from being dispensed andthat no transaction in the amount of {$1100.00} was received by the post office. I contacted the Corporate office of Chase and provided proof from Post Office no money order was disbursed and no money was received. They indicated they would investigate and get back to me ( Chase gave another complaint number ). When they failed to get back to me, I contacted them. Chase Corporate indicated that their records reflect the payment was made on XX/XX/XXXX, which is shown on my banking statement. At that time, they indicated, I would have to address my concerns with the Post Office ( Again complaint was closed by Chase ). On Sunday, XX/XX/XXXX, we went to the city of XXXX police department and made a complaint with XXXX XXXX, XXXXe # XXXX. A report was made ( 24-7239 ) where they indicated, it appeared the problem was within Chase and a possible glitch in the system. I attempted to contact Chase again, they would not help me. I tried to get legal services to assist, but they were several XXXX dollars. As it stands now, after 3 complaints with Post Office, 4 dispute claims with Chase, proof provided to both parties, I was not given a money order from the Post Office, they denied receiving any money. Chase took the money out of my account indicating it was paid to Post Office. Hence, I have no money order and {$1100.00} was taken from me. It has been over a month, with several attempts to resolve the issue, with no resolution and I am seeking justice.