Consumer complaint received 2019-04-25
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Credence Resource Management, LLC (MI)

XXXX XXXX XXXX To who ever cares I entered a contract with your agent at the XXXX store for XXXX XXXX Unlike my wife { she passed XX/XX/XXXX } who used to call XXXX XXXX XXXX and argued with someone from XXXX XXXX or XXXX. I will not.. 
I was ready to leave XXXX XXXX XXXX XX/XX/XXXX Your agent { XXXX } at the XXXX store talked me into staying and said she would save me money by switching to XXXX and that I could switch back.XXXX XXXX was not working correctly so I made the mistake of calling the phone number to XXXX to switch back. 
XXXX XXXX came back out and they put in the basic tv package. When I asked for the package I had. Tried to add XXXX XXXX to watch XXXX XXXX NO I again talked with your retail sales consultant { XXXX } person to person and had agreed To a price of around {$270.00} a month total bundle I asked her how do I know they just wont jack up the price later? like they did before. 
She took a photo of my bill off the computer with my camera so that I have proof She argued with someone on the phone that day about said plan And { XXXX } told the person on the phone that I was a customer for years and I was going to leave if I didnt get my price..she said it was settled same price every month for a year. I signed a tablet. 
Now here you guys go again telling me it was an Introductory price and we want more money. I will only pay for what I agreed tonot some changes that someone altered. 
I Paid XXXX XXXX XXXX XX/XX/XXXX.. {$270.00} XX/XX/XXXX.. {$270.00} start of overcharging XX/XX/XXXXI paid { {$260.00} .XX/XX/XXXX {$270.00} } I went over to XXXX XX/XX/XXXX They installed it on the XX/XX/XXXX I went to the XXXX store and they handed me the phone to talk to XXXX XXXX XXXX. [ XX/XX/XXXX ] and I had to give her my info and pin number and she asked me to stay. I said NO You were not satisfied with {$270.00} a month and Ive been a loyal customer no longer Your people overcharged me {$50.00} for XX/XX/XXXX and XX/XX/XXXX I went to the XXXX XXXX XXXX store and they couldnt help me+ gave me a card I called the number XXXX XXXX from XXXX couldnt find my account On XX/XX/XXXX I called XXXX XXXX couldnt help told me to call XXXX { a dead number } Dead numbers and rabbit holes ..can I talk with an XXXX? ..no Ill help youall they are allowed to do is read you you the incorrect bill over the phone. I tried I made calls [ 35 } [ 7 ] re
corded conversations with XXXX XXXX XXXX   personel giving their permission.your  turn. 
All my calls are documented the recordings reflect a desire to send me down a bunch of rabbit holes hoping Ill just give up? 
Maybe you wanted paperless too? nice try Are you at this date aware that I went somewhere else last year. Your billing is also proof positive of your failure This is not about my ability to pay its about you XXXX XXXX XXXX The left hand has no idea what the right hands is doing. 
I have always paid my way and you are not going to bully me for money I dont owe. XXXX XXXX XXXX voided the contract not me. Your billing statements are faulty and now you think you can send me a bill for mobile when I was in a package deal no way See ya in court I was truthful with { XXXX } and she was truthful with me. I told her face to face that I would bail out if they started this again and here we are. Too many people in the cookie jar Account # A letter was certified mailed to you about my desire to fix this and other things that are proof of this rabbit hole