Consumer complaint received 2019-07-11
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Credence Resource Management, LLC (FL)

I attempted to cancel my XXXX service at the end of XX/XX/XXXX due to service not working for nearly a month ( part XXXX-XXXX ). We ignored it initially because we used XXXX to stream most of what we consumed. Not wanting to pay for something we werent using, I called to cancel our service. They asked if Id consider allowing them to fix it at no cost. ( Actually charging us but giving a credit to my account to cover the charge ). The technician came out to my home a total of three time in XX/XX/XXXX. After the service failed again, I called to cancel the service in mid XXXX. At that time, we were told that wed receive a box to send back our equipment. The box never arrived. I called back Again in XXXX. I began to try to make records of my conversations at that point because I received different information each time I called. It also appeared they were trying not to cancel my service as was being requested. This was more evident by the bill I received showing my service was not cancelled. They charge me for XXXX and XXXX. Here are a few records of my interactions over the next several months. I didnt get information for all of my interactions with them but here are a few : XXXX cancellation XXXX XX/XX/XXXX XXXX Cancellation number:XXXX Credit will be back to original cancellation date. 


XXXX XXXX XXXX Cancellation number : Disconnection SR # : XXXX An escalation will be put in and someone will contact me about the fixing the matter of the additional charges. 

XX/XX/XXXX XXXX XXXX XXXX est said they could not talk about this charge and refused to escalate the matter. She also stated XXXX XXXX XXXX could no longer discuss the charges with me. I could only speak to the collection agency theyd sent me to. 


I was finally able to learn that I could take the equipment to a XXXX store and return it and I did that. 

One fact to prove I cancelled the service in XXXX was that I signed up for XXXX now streaming service since we were already streaming other services like XXXX. I still currently have XXXX XXXX. We plan to cancel because of this issue but will keep It until we hear back for the FTC. Its further evidence that we cancelled the regular XXXX service. ( As no one would keep a regular and streaming services of XXXX. ). 

The original outstanding charge was for roughly {$120.00}. Its not inflated to {$190.00} with their penalties and interest. I do not owe XXXX XXXX XXXX anything. In truth, I should have been compensated for no/intermittent service part of XX/XX/XXXX, XX/XX/XXXX and part of XX/XX/XXXX up to my cancellation date. Not only was I not compensated but a collection agency is contacting two of my uncles, my wife and brother in law asking for personal information about me. I do not feel I should be taken to collections over a debt I do not owe. I want this constant harassment to stop and Id like to file a formal complaint against XXXX XXXX XXXX for the way they've tried extort money from a consumer by not canceling my service as requested. If they record the calls as they say, all my assertions are easily verifiable. Your agency is the only protection regular Americans have against these large companies ability to attack and harm our credit. I thank you in advance for your attention and help. Im also willing to appear in court or before Congress if necessary. I just dont want these people to do this kind of stuff and get away with it. 


XXXX XXXX XXXX