Consumer complaint received 2020-09-14
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc. (MI)

Edit this section What happened? 

XXXX sold my loan. First I have to pay them to make a payment according their documents I didn't agree with each time I pay {$15.00} or {$16.00} and when I'm paid ( funds that were used to verify loan ). Then second, the loan was recorded by this company who removed my name ( Only left in my husbands name ). They said it's still there, did you sign a quit claim deed? No I'm a XXXX XXXX XXXX, next I'm filing law suit for return of the entire mortgage due to constant harassment. This has never been so ridiculous that this company is left to falter. Their reviews are 1 star for XXXX sakes not just one why are you not shutting this dead beat company down. Now they are getting agents to send unsuspecting clients there. NEVER will I ever mention them other than stay away. This should be done or why are we paying an agency to protect us? I'm writing President Trump about this. I'm not expecting miracles, but this has happened now twice. They also lost a payment when I made it then reported and damaged my credit. I had in the account they drew from {$15000.00}. They never recorded the payment the person ( older lady in their account office ), gave me a fake number for tracing the payment 1 digit shy. I asked for a new number and she won't provide it. Then the website was flashing and acting as though it wasn't working correctly stating " DO YOU NEED COVID HELP ''? Third, They removed my name and left my husbands on it. No resolution.

I want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience.

The CFPB will take steps to remove my personal information from this description but someone may still be able to identify me. Learn how it works. I consent to publishing this description after the CFPB has taken these steps.

Edit this section What would be a fair resolution to this issue?

Add my name to the county and township record as originally  recorded. Fix and repair my credit it was XXXX prior to moving to Mr. Cooper. Its only them damaging my credit. Thirdly remove charges to make a payment. I walked to my bank previously and this company of all they could have chosen is a nightmare. My balance is XXXX my home is. They never returned my XXXX which went over to XXXX XXXX never came back to my bank account. RETURN MY MONEY. The legal advisors will be notified after this one.

Step 4 Edit this section What company is this complaint about? 

COMPANY INFORMATION XXXX/ Owner ( XXXX  ) In good standing for 6 years ACCOUNT NUMBER XXXX OTHER INFORMATION ABOUT THIS COMPANY Nationstar ( Mr Cooper XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Texas XXXX XXXX XXXX Spoke to XXXX first who said went to check on something with a superior and hung up. Verified me and hung up. Then no one called back to verify that my name is on the deed. They recorded the loan wrong and took me off the property. I'm wanting it fixed immediately. I also want the money back from before. This company should not ever be handling property. They need to be shut down immediately or someone will unnecessarily loose their hard work and home. They are just here to get money and go. There is no due diligence or care. They keep reminding me they aren't a lender that they are a servicer. Well maybe with all the new TRID someone should actually use it.