Consumer complaint received 2021-11-12
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Union Home Mortgage Corp (SC)

We have a mortgage with Union Home Mortgage. It was a 5 % down mortgage with a balance of $ XXXX at closing. We understood that until we got our principal balance down to 78 % of LTV that we would have to pay PMI. Our loan was originated in XXXX. On XX/XX/XXXXthey processed our first mortgage payment ( that was due on XX/XX/XXXX). Following that payment, we made payments of $ XXXX on XX/XX/XXXX, another $ XXXX payment on the XXXX of XXXX, $ XXXX on the XXXX of XXXX. We followed those payments with a $ XXXX payment on the XXXX of XXXX. By this time our loan balance was well below the 78 % LTV. Per their instructions I sent an email to their PMIloanadministration address on the XXXX of XXXX. We made another payment of $ XXXX on XX/XX/XXXX, and then on XX/XX/XXXX we made an additional payment to the principal balance of {$1600.00}. On the XXXX of XXXX we paid $ XXXX towards the principle and on the XXXX we paid $ XXXX. At this point I hadn't heard anything back from Union Home so I called. They told me they hadn't received any email. I waited a couple of days and called again. I was told by their representative that I would receive a refund of the PMI that they charged our account on the XXXX of XXXX. On the XXXX of XXXX they charged our account for {$68.00} for PMI. So, I sent another request to stop the PMI payments on my account. I sent another email stating the I was filing a complaint with the XXXX  Their reply was to send me yet another email stating I need to send an email to their PMILoanadministrators. I called today ( XX/XX/XXXX ) and their representative said they had received a request to review my case ( she assumed it was a response to one of my numerous emails but I'm pretty sure it is a notification from the XXXX  ). She stated it would take 30 days for them to review my case and it might require " additional '' information from me. I asked what additional information could they possibly want since they have our SSN 's, our credit scores, the address of the property, the payments we have made, the balance due, etc. In my opinion they are pocketing the PMI funds that they collect from consumers. Any help would be appreciated. 

Below is a LTV schedule to show when our loan balance became less than 78 % : Value {$400000.00} Original Loan Amount {$380000.00} Payment Balance LTV Starting 95.0 % XXXX bill {$1900.00} {$380000.00} 95.0 % Paid in XXXX ' XXXX {$100000.00} {$280000.00} 70.6 % XXXX {$100000.00} {$180000.00} 46.1 % XXXX {$100000.00} {$88000.00} 21.7 % XXXX {$50000.00} {$38000.00} 9.5 % XXXX {$11000.00} {$27000.00} 6.8 % XXXX {$1600.00} {$26000.00} 6.4 % XXXX {$2000.00} {$24000.00} 5.9 % XXXX {$6000.00} {$18000.00} 4.4 % XXXX {$5000.00} {$13000.00} 3.2 % XXXX bill {$1900.00} {$11000.00} 2.8 % Paid on XX/XX/XXXX XXXX {$3000.00} {$8400.00} 2.1 % XXXX {$410.00} {$8000.00} 2.0 % XXXX {$300.00} {$7700.00} 1.9 % XXXX Bill {$1900.00} {$6100.00} 1.5 % Paid on XX/XX/XXXX XXXX {$500.00} {$5600.00} 1.4 % XXXX {$690.00} {$4900.00} 1.2 % XXXX {$250.00} {$4600.00} 1.1 % XXXX {$660.00} {$4000.00} 1.0 % XXXX {$500.00} {$3500.00} 0.9 % XXXX {$500.00} {$3000.00} 0.7 % XXXX {$1000.00} {$2000.00} 0.5 % XXXX XXXX {$1900.00} {$380.00} 0.1 % Paid on XX/XX/XXXX NOTE : The amounts shown for monthly payments include escrow amount Balance as on XX/XX/XXXX is {$380.00}