Consumer complaint received 2016-02-10
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: JPMORGAN CHASE & CO. (CT)

" Systematic fraud on XXXX XXXX helped spark a financial crisis in XXXX that cost XXXX of Americans their jobs and their homes. But federal prosecutors did n't put a single XXXX XXXX executive in jail. Not one. Instead, spineless regulators told them to pay a fine and asked them nicely not to do it again. It turned into a " get out of jail free '' card for the big banks that break the law. 
You 'd think the big banks would be happy with an enforcement system that is so tepid that they could bake fines into the cost of doing business instead of going to jail. But nope, the banks are demanding even less oversight. It 's been more that seven years since the financial crisis. A lot of people in XXXX may want to forget, but the American people have long memories. 
We remember how corporate fraud caused XXXX of families to lose their homes, their jobs, and their pensions. We also remember who made out like bandits - and the American people did n't send us here to help the bandits ''. -- XXXX XXXX This is my story. Ripped off by JP Morgan Chase. They decided the mortgage was verbal, they decided when they would change their minds on accepting mortgage payments, and now they decide to punish with excessive penalties. They ran a dishonest corporation/business : creating in-house incentives for their minions to put you in the throes of XXXX by NEVER ever able to receive any documents in full : neither by XXXX, using their own banks, mail, email. It was all 'Missing a Page ' and of course you had to resubmit. Now they have the CFPB in their bottomless pit of 'we will get back to you after they conduct additional research ''. How many months can JP Morgan Chase continue to conduct research when they had nothing in the file. I was told the file had nothing in them..So what are they researching? Dishonest XXXX. Yes, I do get the standard call - " I am your new representative ( # XXXX since XXXX XXXX XXXX and will get back to you. They then contact the CFPB to let them know they are in touch with me. Spineless, dishonest, miserable, miscreants. I guess this will go on until the CEO does the 'perp walk '. Of course they are too big and powerful to fail or respond in a meaningful way. 
I want JP Morgan Chase to stop playing games with me and other oversight government watchdog, and do what is right. Chase messed up and now they refuse to acknowledge and correct their mistake. I was caught in their in-house sting of taking government bailout while selecting vulnerable consumers and robbing them of their possession in order to build up their real estate portfolio. 
They also need to stop sending me followups, that they are doing additional research. If you had nothing in the file, the only 'Research ' they could be doing is formulating the best lie that they can come up with. 
What happened? to remind the CFPB I was given a mortgage ( 'verbal ' so said Chase in writing ) paid the first month, went to pay the second and they decided that they were not accepting the payment. When I called to find out why, everyone was at a loss to tell me anything as they claim the file was empty..how did I know how much to pay? Who told me? We have nothing. Who told you your home was being foreclosed on? We have no record of this? and so on. But JP Morgan Chase never forgot to rack up the fees - over $ XXXX which they kept in a separate accounting and never included on mortgage statements. You would only find out if you decided to sell your home. 
Meanwhile, with government backing CEO lived high off the proverbial hog. Never a thought to the people they were scamming. After all we had it coming and need to support a lifestyle that majority of Americans could not even comprehend. Well, I took very careful notes, as I was the one locked in JPMorgan Chase 's XXXX and I have documentation to show that JP Morgan Chase is dishonest