Consumer complaint received 2024-03-25
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO. (MO)

XX/XX/year> - I initiated a {$20000.00} ACH transfer from my trust account at XXXX XXXX to my newly opened personal checking account at JPMorgan " Chase '' Bank, N.A. 

XX/XX/year> - Chase closed my checking account and imposed a {$20000.00} XXXX Check Charge, seizing the entirety of my account balance. They did not give a reason or attempt to contact me. I was unaware that this had happened until XX/XX/year>. 

Approx XX/XX/year> I attempted to log into my Chase bank account online, but it was locked. I called Chase Bank and was told that I need to travel to a Chase branch and provide photo ID to regain access to my online portal. They did not mention that the account was closed and funds were withdrawn. 

XX/XX/year> I traveled XXXX miles one-way ( XXXX miles roundtrip ) to the nearest Chase in XXXX, CA ( XXXX XXXX XXXX, XXXX, CA XXXX ). It was at that point that I was informed that Chase closed my account and withdrew my funds. The Customer Service Representative could not give me a reason why but said that I was no longer allowed to bank with Chase. After providing Photo ID, I was told that I would receive a refund check for {$20000.00} in the mail in approximately XXXX weeks. The check never came. 

Approx XX/XX/year> The refund check never arrived so I called Chase to follow up. They informed me that they didnt send the refund because they flagged the original {$20000.00} ACH transfer as fraud and that I would need to prove that the deposit came from a valid source before they would release it. They refused to reverse the transaction and required me to visit a Chase branch again to prove the origin of funds via a bank statement from my XXXX XXXX account. I was told that they could not help me online or over the phone whatsoever. 

XX/XX/year> I traveled another XXXX miles one-way ( XXXX miles roundtrip ) to the Chase branch in XXXX in-person a second time. I provided the statement from XXXX XXXX showing the origin of funds. I was instructed by the Customer Service Representative to email the document to XXXX and she would forward it to the proper authority. I was told that I should hear from Chase within 48 hours, but I never received any communication from Chase. 

XX/XX/year> I called Chase again to follow up. They said that they never received the document and that I would have to travel to a Chase branch a third time. At this point, I had moved to another state. I now live XXXX miles ( a XXXX XXXX XXXX XXXX XXXX ) from the nearest Chase Branch . I was once again told that they couldnt help me over the phone or online whatsoever. After arguing for over an hour, I was finally given a fax number to send the document to. 

I faxed the XXXX XXXX XXXX to XXXX on XX/XX/year> @ XXXX ( XXXX ) as instructed by the Customer Service Representative. 

Once again, I never received my funds or a response from Chase. 



JPMorgan Chase Bank , N.A . has wrongfully seized my funds and has refused to return them for nearly 2 years now despite repeated attempts on my behalf to resolve the issue. I have spent countless hours on the phone, in branches and have traveled over XXXX miles to no avail. The only option Chase is giving me is to travel an additional XXXX miles to visit a branch a third time, but given my past experience, I have no reason to believe that the funds will be released. Chase has no authority to withhold my funds and should, at the very least, have reversed the transaction or called XXXX XXXX  directly to verify the legitimacy of the transaction. 

I have explained to them, multiple times, that XXXX XXXX, and traveling is a physical and financial hardship. Not only do I incur travel expenses, but I require a driver and personal assistant that I must pay hourly for each trip. I am unwilling to travel a third time. 

I have lost out on the opportunity to use the {$20000.00} for investments over the last 2 years and have not even earned interest on the funds.