davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2018-06-18
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: Eaton Group Attorneys LLC (LA)

in XX/XX/XXXX my daughter purchase a XXXX XXXX from XXXX XXXX in XXXX XXXX.She asked me if i could co sign for her and since she was my daughter i agreed to help her.The financing was too high for her she realized after she had the car for a couple of months. The rate was too high and she could not get the vehicle refinanced out of my name at an interest rate she could afford and after a few months of struggling to meet the note she returned the vehicle in XXXX XXXX.She had put down {$1400.00} on the purchase and lost that money as well. She not I ever received any kind of paperwork and were never notified that anything else was owed on the vehicle. We were never served any kind of paperwork nor were we given a chance to appear before a judge to dispute the judgment which is now on my name. Until i went to purchase a home 4 years later did I even know there was a judgment against me. The judgment is for over {$14000.00} and I was never served or given notice that this was being filed.I called the attorneys on several occasions the week of XXXX XXXX thru XX/XX/XXXX to find out how that was large amount was still owed after the car was sold. I have never received any paperwork regarding the selling of the car and was willing to make payments on the balance remaining as i suspected it could not be more than {$4000.00} since {$1400.00} was put down and payments had also been received. The car when returned was only 6 months old with minimal miles on it and i did not possibly see how i could owe over {$14000.00} on the car. That meant they would have had to sell a {$22000.00} car for only {$7000.00} which would have been ridiculous for a new car.I never received a return phone call from the EATON GROUP ATTORNEYS LLC OR XXXX the attorney handling this. I would like to see what the car sold for minus the monthly payments made by my daughter plus the {$1400.00} she pd down on the vehicle as i suspect i owed nothing after the car sold or I would have gotten some kind of notice after 4 years stating i still owed something on my daughter 's behalf.I DO NOT SEE HOW ANY JUDGMENT CAN BE FILED AGAINST A PERSON WITHOUT SENDING THEM A NOTICE THAT MUST BE ACKNOWLEDGED THEY RECEIVED.HOW DO COLLECTION ATTORNEYS GET AWAY WITH THIS? 
THANK YOU
Consumer complaint received 2016-02-18
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account status
Company: Experian Information Solutions Inc. (NV)

There are several accounts that have been re aged on my credit file. My issues were a long time ago and past 7 years and still listed. Is n't this against the law? I have disputed several times and I do not get a response back. Please assist me in this. 
XXXX # XXXX, XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX # XXXX. XXXX XXXX # XXXX, XXXX # XXXX
Consumer complaint received 2023-06-30
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (OH)

Again, I was a victim of identity theft and this is another request to remove the information from my credit file resulting from alleged identity theft. Per FCRA 605B ( 15 U.S.C. 1681c-2 ) 3 CREDIT BUREAUS are required to remove any items not later than 4 business days after the receipt. Also, the information provided on some items are UNKNOWN to me and REMOVED from other bureaus and I have doubts about their accuracy. 

XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, FL XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX OH XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX AL XXXX ; XXXX XXXX XXXX XXXX XXXX, AL XXXX ; XXXX XXXX XXXX, OH XXXX ; XXXX XXXX  XXXX XXXX : {$0.00} ; XXXX XXXX Balance : {$0.00} ; XXXX XXXXXXXX XXXX Balance : {$0.00} ; XXXX ( XXXX : XXXX XXXX XXXX XXXX  ) XXXX Balance : {$4200.00} ; XXXX XXXX ( XXXX : XXXX XXXX XXXX ) XXXX Balance : {$800.00} ; XXXX XXXX XXXXXXXX Balance : {$980.00} NCB XXXX Balance : {$4200.00} ; XXXX XXXXXX/XX/XXXX.
Consumer complaint received 2018-06-18
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (NY)

On XX/XX/XXXX, Bank of America issue a temporary debit card from my account to a person that I have never met. At the same time, the bank allowed this person to chose his own PIN and increased ATM withdraw limit. Immediately this person withdrew {$2400.00} from my account {$800.00} at a time, from ATM # XXXX, # XXXX and # XXXX. 

I received a text message stating my withdraw limit was increase and I immediately called Bank of America to report the fraud. The fraud was reported on XX/XX/XXXX. As of today XX/XX/XXXX, the fraud case is still in research and no provisional credit was received. I have called multiple times to inquire the process, the associate always state that they will escalate. However, nothing happens after that. 

I am shocked that a person I have never met in my life was able to convince Bank of America to issue him or her a debit card from my account. I placed my trust with Bank of America for years and it is disappointing the way they handle my fraud case.
Consumer complaint received 2024-02-10
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (MI)

Recently, I did an investigation on my credit report which caused severe XXXX upon me and found unverifiable, invalidated, inaccurate, and questionable items that your agency didn't make sure it was reporting 100 % correct. 

In accordance with the Fair Credit Reporting Act, everything has to be 100 % accurate on my credit report and Under 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i ( 5 ) these accounts are in violation of not reporting 100 % accurate.
Consumer complaint received 2020-12-18
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CAPITAL ONE FINANCIAL CORPORATION (AZ)

Account number ending inXXXX XXXX XXXX XXXX I opened my account in XX/XX/2020. I was promised before opening my account that if I spent {$500.00} or more in purchases within the time given by Capital One I would receive my {$150.00} bonus. I met these requirements but Capital One has refused to give me my bonus. 

This is the email I received from Capital One. 

To earn this bonus, you needed to spend {$500.00} on purchases within the first 3 months of account opening. As of the date of this letter, you have not made at least {$500.00} in purchases, however, per your request, we have extended the time period for you to make purchases to qualify for the rewards bonus toXX/XX/2020 as a one-time courtesy. 

By XX/XX/2020 I had spent a total of {$530.00}. Therefore, Capital One owes me my {$150.00} for the new customer bonus cash and needs to be credited to my account ASAP.
Consumer complaint received 2020-09-24
Product: Credit card or prepaid card — Government benefit card
Issue: Trouble using the card — Problem using the card to withdraw money from an ATM
Company: U.S. BANCORP (TX)

My Texas Workforce Commission unemployment benefits are dispersed using a US Bank ReliaCard. They are a fraudulent and dishonest financial institution. They have locked my account under the guise of a possible fraudulent transaction. The fraudulent transaction was me trying to transfer money from my card to my bank account. I.e. There is no fraud. Now they have had my account locked for 10 days, and will not acknowledge that the documents that they they requested, were received. Four different times. Apparently this is a huge issue with thousands of unemployment recipients. They are denying us access to our money, and will not contact us to let us know when we will be able to use the card. Honestly, it seems illegal. What are our options to bring this issue to light with the US government? Why would the government do business with such a shady and dishonest institution? 
Please help, as these unemployment benefits are my life line.
Consumer complaint received 2024-02-10
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (CA)

I appreciate your taking the time to CORRECT some of the information in my credit file ; however, there is still another account that needs to be UPDATED. The XXXX credit bureaus must verify this account under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). I'm hoping that this disputed account gets corrected. 

XXXX XXXX XXXX XXXX : {$11000.00}.
Consumer complaint received 2022-09-01
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: NAVY FEDERAL CREDIT UNION (IL)

Navy federal credit card charge me for fraudulent activity that was made on my account without my authorizations. I reported these fraudulent charges and they are still charging me for things that I did not do I never use my Navy Federal credit card I apply for it I got approved for it and never used it I lost my card and someone used all my funds on my navy federal credit card now They are charging me for the fraudulent activities
Consumer complaint received 2023-10-18
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: DISCOVER BANK (CA)

Advertising and marketing, including promotional offers ( I do NOT want any communication from Discover. I called multiple times and asked them to cease ALL communication with me the beginning of XXXX. It is now the XXXX of XXXX, and I am still receiving mail from them which is harassment. Each time I call in, they inform me that the communication will cease but to " forgive them '' if I were to receive any recent communication as it may have already been processed. I don't want to contact opt-out services LLC because I do want promotions from other companies, just NOT Discover as it's my right to not receive communication from them specifically. Discover is the ONLY credit card company that has ever canceled with me and they did this around the start of the pandemic. Their decision and unprofessionalism when calling in trying to resolve it, had a negative impact on me and my credit scrore alike. Though I am not legally obligated to provide a reason for my request to have no communication with them, I decided to. )
Consumer complaint received 2024-02-10
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (CA)

I sent a letter onto remove items that is UNKNOWN to me. I came across this law today and according to the Per FCRA 605B ( 15 U.S.C. 1681c-2 ) you are required to remove/block any items or information not later than XXXX business days. Ive already included this in my previous Complaint & I am including it again., XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-01-09
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (NJ)

Equifax XXXX XXXX XXXX have not efficiently complied with the regulations/laws of the Fair Credit Reporting Act in completing their investigation. The CRA are reporting inaccurate information for the following accounts. I contacted the data furnisher and CRA requesting a complete payment history with this account for me to review. I wanted to see the exact date on which the charge-off posted. Unfortunately, there has been no successful resolution provided nor feedback heard from any of the 4 parties. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Please remove this account for not complying with FCRA reporting. 

XXXX XXXX XXXX, XXXX XXXX, NJ, XXXX, XXXX XXXX XXXX, XXXX, NJ, XXXX, XXXX DEPARTMENT OF EDU XXXX Open Date XX/XX/2012 Balance : $ XXXX
Consumer complaint received 2018-11-15
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CAPITAL ONE FINANCIAL CORPORATION (NJ)

i dont want to make a complaint. i dont want any scripts. I am questioning the dispute process with capital one and also want to ensure that unlike in the past this time its handled properly On my card ending XXXX i am disputing the car rental chrges from XXXX due to problems. XXXX XXXX XXXX no one wants to refund me after i was deceived and lied to about deposits and after they tried to scam me with saying i did not fill car up with gas when i did. I got that back but went through a lot so i want to know why i dont have a PERMANENT credit by now its been 6 weeks credit of XXXX dollars PERMANENT XXXX would have answered by now. Also i want to make sure that its CLEAR i did get the service so if they produce receipt that should NOT be the end of it. I got the service but had many problems. BAd car, over charged lied to about deposit for car. XXXX XXXX XXXX XXXX and XXXX enjoy HORRIBLE reviews and reviews of scamming history. please credit me permanently asap and take it from them IT has been long enough. Most banks would have credited it by now. I cant use the cards until this is done. please no scripts or telling me i have called CS or telling me it has not been long enough it has. please credit me for all i have endured PERMANENTLY from XXXX. who told me to call XXXX XXXX XXXX  for refund and vice versa someone care about my time and well being.
Consumer complaint received 2023-04-07
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (PA)

In accordance with the Fair Credit Reporting Act. The List of Accounts in my letter has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

15 U.S.C 1681 Section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item or information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any cosumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccuarate.
Consumer complaint received 2024-02-10
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. ()

It appears that my credit file has been compromised. Again, I was going through my records & noticed many items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any items which is found to be fraud due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records. Please block/remove these items. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-01-09
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CITIZENS FINANCIAL GROUP, INC. (PA)

Please read attached document. I've endured adverse action and was discriminated against pursuant to Equal Credit Opportunity Act by this financial institution. This financial institution also committed unauthorized use of my credit card ( SSN ) pursuant to Truth-in-Lending Act.
Consumer complaint received 2023-05-09
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: CITIZENS FINANCIAL GROUP, INC. (NY)

On XX/XX/XXXX there were multiple charges from XXXX {$570.00}, {$570.00}, {$69.00}, {$69.00}, and {$30.00} which led to 3 overdraft fees in the amount of {$170.00} for my account going into negative balance. On XX/XX/XXXX I made claim number XXXX which I received a letter a week later saying, " no fraud committed ''. I have not received a reason for this or a call back. I went to the branch, in person on XX/XX/XXXX and made another claim ( which they said would be expedited and I would get a call back within 48 hours from claims department. Today, XX/XX/XXXX, I still have not been refunded my money and in addition, my cancelled debit card was charged yesterday {$30.00} from XXXX ( and bank is telling me that if charges were approved on XX/XX/XXXX then XXXX can continue to make charges despite my debit card being closed ). I have gone over 3 weeks without over {$2000.00} in charges and fees which is causing extreme financial distress and as of today, bank is just saying they will " refile the claim again ''. This will be the 3rd time and I really need assistance.
Consumer complaint received 2023-11-03
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Freedom Mortgage Company (VA)

My Mortgage company has been Freedom Mortgage for a few years, ive had so many issues with my Escrow payments and adjustments. I have to call in daily just to check and make sure the balances are correct. This year Of XXXX XXXX XXXX XXXX I sent extra every month to my Escrow to make sure i had enough to pay taxes. 
I sent between XXXX XXXX XXXX  extra. With the {$120.00} from mortgage Escrow The total came out to be {$1900.00}. Freedom Mortgage kept {$900.00} of it and sent back {$1000.00}, Freedom sent me a paper in the mail XX/XX/XXXX that stated my mortgage went up from {$730.00} to {$740.00} to current statement amount of {$770.00}. The reason it went up Freedom Mortgage said i didn't have enough in my Escrow. XXXX Chief Deputy Commissioner of the Revenue said she sent Freedom Mortgage the tax paper XX/XX/XXXX for this year of XXXX stating i was exempt i qualify for XXXX based on city ordinance XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I then refaxed my taxes papers on XXXX through XXXX, Freedom mortgage kept giving me the run around said i had to wait 1-3 days until they received and they never contacted me. I later called back up to Freedom Mortgage talked to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Every time i call back they give me anew person and when i present the recent ID number they say that person doesn't exists. They owe me {$400.00} and have not resolved the issue no matter how many times i call up there, they are rude Freedom mortgage gives me the run around all the time and i just want them to make my balance right and i feel that im being scammed out money from catching them this time my payments are wrong, there sending me my Escrow back and then trying to raise my mortgage when they had the money. XXXX from Freedom Mortgage told me if i send them more money they would just send it back to me and persisted on arguing with me. Im a XXXX XXXX XXXX women and im tired of them scamming me, they have been doing this for awhile and this time around im keeping my receipts and staying on top of them because i sent extra in my escrow because i want to keep my taxes down they have not been doing right by me.
Consumer complaint received 2022-04-05
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc. (SC)

PLEASE REFER TO COMPLAINT # XXXX ABOUT US : Were the Consumer Financial Protection Bureau XXXX CFPB ), a U.S. government agency that MAKES SURE BANKS, LENDERS, AND OTHER FINANCIAL COMPANIES TREAT YOU FAIRLY ..... 

This is the response from Mr. Cooper dated XX/XX/XXXX : Dear XXXX XXXX : Thank you for reaching out to us on XX/XX/XXXX. We appreciate the opportunity to make things right. We have forwarded you concerns to our tax vendor regarding your property taxes being waived in South Carolina. Once we have received all information you will receive a response under separate cover. We apologize for any inconvenience this may have caused and appreciate your patience. Expect to hear from us by XX/XX/XXXX. 

" ... .concerns to your tax vendor regarding your property taxes being waived in South Carolina XXXX. ''??? 

THIS IS NOT THE ISSUE!!! THIS ISSUE WAS RESOLVED TWO YEARS AGO!!! 

THIS IS TYPICAL OF MR. COOPER 'S LIES, STALL TACTICS, " SMOKE SCREEN '', AVERTING THE ISSUE AT HAND AND CAUSING MENTAL ANGUISH. 

SOMEBODY NEEDS TO STOP THESE PEOPLE!!! They are lying, cheating, causing me to have XXXX and having had to be hospitalized in " Psych '' twice because of " suicidal ideations '' Nationstar Bank has " engaged in unfair and deceptive acts and practices in violation of the Consumer Financial Protection Act of 2010. '' They have already been " proven guilty of this and had to " pay out '' 91M. How is that they continue to engage in these unfair and deceptive acts ( lies ) and causing harmful mental anguish leading to suicidal ideations? 

How is it then that they are getting away with what they have already been proven to be doing of lying and causing harm and breaking the law? 

Why is it that the CFPB that " makes sure banks, lenders, and other financial companies treat you fairly '' is NOT doing something about this?
Consumer complaint received 2023-05-09
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (OK)

My name is XXXX XXXX XXXX this complaint is not made in error neither is it being made by a third party.I declare under penalty of perjury I am alleging that a person or company- without my authorization- from unauthorized use of my social security number and card used my personal identifying information to apply for goods, services, or money ; and, was successful in creating some accounts. I have no knowledge of this and All is being investigated by the FTC and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.