davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-08-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC. (TN)

I am listing accounts below that have been reported inaccurately on my credit report. In compliance with the Fair Credit Reporting Act and as a gesture of respect to the Federal Trade Commission Committee on accuracy and completeness of credit information I am formally writing in today to dispute negative information appearing on my credit. This incorrect information is greatly hindering me from getting the credit score I deserve and hopefully, this letter will resolve all the issues on my credit. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit.
Consumer complaint received 2023-08-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC. (NC)

I am a victim of identity theft. I am writing to request that you delete the following fraudulent inaccurate information from my credit report. Someone has used my personal information to obtain loans and credit cards. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Consumer complaint received 2023-08-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (SC)

XXXXCC1-308 ALL RIGHTS RESERVED NON-WAIVED EQUIFAX IS IN VIOLATION OF VIOLATING MY CONSUMER RIGHTS ONCE AGAIN. EQUIFAX WILL NOT REMOVE FRAUDULENT INFORMATION OFF OF MY CREDIT REPORT. EQUIFAX CONTINUES TO DISREGARD EVIDENCE THAT HAS BEEN MAILED IN AND DISPUTED ON THEIR WEBSITE, AND CONTINUES TO KEEP REPORTING THIS AS " VERIFIED ''. HOW ARE YOU VERIFYING INFORMATION THAT IS FRAUDULENT? EQUIFAX ALSO VIOLATED A CEASE AND DESIST IN FAIR CREDIT REPORTING THAT WAS MAILED AND ATTACHED TO DISPUTED ONLINE FOR THW SAME ACCOUNT THAT IS STILL ONMY CREDIT REPORT THAT IS FRAUDULENT. 

EQUIFAX IS IN VIOLATION ( S ) OF : 1.15 US Code 1681 c 2- BLOCK OF INFORMATION RESULTING IDENTITY THEFT 2. 15 US Code 1681e ( b ) - MAXIMUM ACCURACY 3. 15 US Code 1681 a 2 - DEFINITION, RULES OF CONSTRUCTION 4.15 US Code 1692 C - COMMUNICATION IN CONNECTION WITH DEBT COLLECTION 5. 15 US Code 1692 G - VIOLATION OF REPORTING A COLLECTION 6.15 US Code 1601- CONGRESSIONAL FINDINGS AND DECLARATION OF PURPOSE 7.15 US Code 1681 a ( 2 ) ( A ) ( i ) - LATE PAYMENTS 8. 18 USC 1028 A AGGRAVATED IDENTITY THEFT 9. 15 US Code 1681b ( a ) ( 1 ) ( 2 ) - PERMISSIBLE PURPOSE ( I DID NOT AUTHORIZE YOU OR ANY COMPANY PERMISSION TO REPORT ON ANY REPORT ) 10. 15 US Code 1681a ( 2 ) ( B ) - CHARGE OFF, REPO, FORECLOSURE 11. 15 USC 1601 CHP.41 - TRUTH AND LENDING ACT MORE VIOLATIONS THAT EQUIFAX CONTINUOUSLY VIOLATES AND I WILL NOT TOLERATE THIS ABUSIVE BEHAVIOR FROM A COMPANY, THAT DOES NOT HAVE A PERSON VERIFY INFORMATION BUT AN SYSTEM. I WILL BE SEEKING {$10000.00} PER VIOLATION AS I SEEK JUSTICE WITH THIS CONTINUOUS ERROR THAT EQUIFAX CONTINUES TO DEFAME MY CHARACTER BY THESE ERRORS. I WILL ALSO BE SEEKING PAIN AND SUFFERING AND OTHER DAMAGES. EQUIFAX CONTINUES TO REPORT FRAUDULENT ACCOUNTS ON MY CREDIT REPORT.
Consumer complaint received 2023-02-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (WA)

On XX/XX/XXXX, I received a text message stating that my mortgage payment for XXXX had been returned. I concurrently received a notification from my credit monitoring services that I was assessed a 30-day late mortgage payment. In response, I called and sent proof to XXXX XXXX  of that claims fallacy. I paid my XXXX mortgage on XX/XX/XXXX. At no point between XX/XX/XXXX and XX/XX/XXXX was my account insufficient for the debit of my mortgage. Additionally, there were no NSF fees or notice of a returned payment. Further, I called XXXX XXXX  on XX/XX/XXXX at XXXX Central to tell the customer service representative that my payment was made on XX/XX/XXXX, but it hadnt been withdrawn. I asked her if she saw anything in her system that indicated an error. She said no. It was an 18-minute call. Similarly, I called on XX/XX/XXXX after receiving a text message falsely stating my payment had been returned. The customer service representative told me she saw that it had been returned, but that there was no explanation as to why. She said that payments are returned for 2 reasons and insufficient funds is one of the reasons, but she didnt state the other reason. It was a 12 minute call. I called XXXX on XX/XX/XXXX and, upon their research, they confirmed that no such attempt at an ACH was initiated and no fees associated to the {$2800.00} payment was found. I want an instant removal of the 30-day late credit reporting and a reversal of any fees associated to the returned payment claim. Ive attached bank records showing daily balances between XX/XX/XXXX and XX/XX/XXXX, as well as proof that there were no NSF fees in XXXX, and that the 2 NSF fees ever assessed were in XXXX for non-XXXX XXXX transactions. 

I filed a complaint with the XXXX  and XXXX responded by further affirming that the payment had been returned. They did not attach proof of a returned payment and, instead, shared materials that they asserted they sent me to assist those who were having mortgage payment issues. I've sent the required information showing XXXXXXXX XXXX  error and want this resolved immediately.
Consumer complaint received 2023-02-18
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (PA)

Fraudulent account appearing on my credit report. 

XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX
Consumer complaint received 2023-08-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (SC)

UCC1-308 ALL RIGHTS RESERVED NON-WAIVED EQUIFAX IS IN VIOLATION OF VIOLATING MY CONSUMER RIGHTS ONCE AGAIN. EQUIFAX WILL NOT REMOVE FRAUDULENT INFORMATION OFF OF MY CREDIT REPORT. EQUIFAX CONTINUES TO DISREGARD EVIDENCE THAT HAS BEEN MAILED IN AND DISPUTED ON THEIR WEBSITE, AND CONTINUES TO KEEP REPORTING THIS AS " VERIFIED ''. HOW ARE YOU VERIFYING INFORMATION THAT IS FRAUDULENT? EQUIFAX ALSO VIOLATED A CEASE AND DESIST IN FAIR CREDIT REPORTING THAT WAS MAILED AND ATTACHED TO DISPUTED ONLINE FOR THW SAME ACCOUNT THAT IS STILL ONMY CREDIT REPORT THAT IS FRAUDULENT.

EQUIFAX IS IN VIOLATION ( S ) OF : 1.15 US Code 1681 c 2- BLOCK OF INFORMATION RESULTING IDENTITY THEFT 2. 15 US Code 1681e ( b ) - MAXIMUM ACCURACY 3. 15 US Code 1681 a 2 - DEFINITION, RULES OF CONSTRUCTION 4.15 US Code 1692 C - COMMUNICATION IN CONNECTION WITH DEBT COLLECTION 5. 15 US Code 1692 G - VIOLATION OF REPORTING A COLLECTION 6.15 US Code 1601- CONGRESSIONAL FINDINGS AND DECLARATION OF PURPOSE 7.15 US Code 1681 a ( 2 ) ( A ) ( i ) - LATE PAYMENTS 8. 18 USC 1028 A AGGRAVATED IDENTITY THEFT 9. 15 US Code 1681b ( a ) ( 1 ) ( 2 ) - PERMISSIBLE PURPOSE ( I DID NOT AUTHORIZE YOU OR ANY COMPANY PERMISSION TO REPORT ON ANY REPORT ) 10. 15 US Code 1681a ( 2 ) ( B ) - CHARGE OFF, REPO, FORECLOSURE 11. 15 USC 1601 CHP.41 - TRUTH AND LENDING ACT MORE VIOLATIONS THAT EQUIFAX CONTINUOUSLY VIOLATES AND I WILL NOT TOLERATE THIS ABUSIVE BEHAVIOR FROM A COMPANY, THAT DOES NOT HAVE A PERSON VERIFY INFORMATION BUT AN SYSTEM. I WILL BE SEEKING {$10000.00} PER VIOLATION AS I SEEK JUSTICE WITH THIS CONTINUOUS ERROR THAT EQUIFAX CONTINUES TO DEFAME MY CHARACTER BY THESE ERRORS. I WILL ALSO BE SEEKING PAIN AND SUFFERING AND OTHER DAMAGES. EQUIFAX CONTINUES TO REPORT FRAUDULENT ACCOUNTS ON MY CREDIT REPORT.
Consumer complaint received 2023-02-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MO)

I did a voluntary repo per an agreement signed XXXX that returning it my balance would be {$0.00}. My credit report on all 3 bureos still says something around {$18000.00}. The agreement signed on that date says the balance would be updated to XXXX. I have disputed with all three credit bureos and no changes have been made. Please force them to make these changes to the account balance to XXXX ad theyre required to pet the agreement I signed wi to XXXX XXXX XXXX XXXX and the FCRA XXXX
Consumer complaint received 2023-03-09
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

I am requesting again in regards to the inaccurate and unknown accounts on my credit report. There are multiple errors shown in my report. Please verify that all accounts is 100 percent true, accurate, and correct, and is not untimely, unverifiable, incomplete, or inaccurate. Please correct and update these accounts and fix negativity. Do so, to comply with FCRA section 611 which requires all reporting to be 100 % accurate. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-02-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (PA)

My name is XXXX XXXX XXXX XXXX this complaint is not made in error neither is it being made by a third party.I declare under penalty of perjury I am alleging that a person or company- without my authorization- from unauthorized use of my social security number and card used my personal identifying information to apply for goods, services, or money ; and, was successful in creating some accounts. I have no knowledge of this and All is being investigated by the FTC and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.
Consumer complaint received 2022-12-25
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc. (OH)

To whom it may concern : In accordance with the fair credit reporting act, the list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under U S.C 1681 these accounts ( 1 ) XXXX XXXX account # XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX have my violated my rights under 15USC 1681 section 602A. Which states ( I have a right to privacy ) 15USC 1681 section 604 A section 2 also states ( consumer Reporting agencies can not furnish an account without my written instructions. 15USC 1681 section A5 states ( No consumer reporting agency may make any consumer report containing any of the following items of information any Adverse item of information, other than records of conviction of crime, which antedates to report by more then 7 years 15USC 1681 section A1 states a person should not furnish any information relating to any consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inadequate.
Consumer complaint received 2017-06-08
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: CAVALRY INVESTMENTS, LLC (WI)

A third party debt collection agency,  Cavalry   XXXX   XXXX   XXXX   XXXX , NY, is suing me for {$6800.00} which they purchased from  XXXX . The last payment I made was over 6 years ago, past the statute of limitations. I am  XXXX  and my net worth is less than {$75000.00} and I understand that they can not collect from me according to Wisconsin law. I do n't think that this should even go to court and I do not deal well with this kind of hassle in my life.  <P/> Th e Law firm  they are using is :  XXXX   XXXX    XXXX   XXXX    XXXX   XXXX   XXXX   XXXX  #  XXXX ,  XXXX , WI  XXXX  Thank you.
Consumer complaint received 2023-06-15
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

This is my 10th endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services, or money that I have made or authorized. Assuming no one cares, either way, block the noteworthy of any information in my credit record that came about due to alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXXXXXX XXXX XXXX XXXX XXXXXXXX Balance : {$10000.00} XXXX XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXXBalance : {$3200.00} XXXX XXXX Balance : {$1500.00} XXXX XXXX Balance : {$1600.00} XXXX XXXXXXXX XXXX Balance : {$830.00} XXXXXXXX XXXX XXXXXXXX Balance : {$2100.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX Balance : {$10000.00} XXXXXXXX XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXX Balance : {$3200.00} XXXX XXXX Balance : {$1500.00} XXXX XXXX Balance : {$1600.00} XXXX XXXX XXXXXXXX Balance : {$830.00} XXXX XXXX XXXXXXXX Balance : {$2100.00}
Consumer complaint received 2024-06-08
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Mercedes Benz Financial Services (GA)

I am writing to address the serious violations of my rights regarding the handling and reporting of my account number XXXX. The following rights have been infringed upon due to incorrect reporting and mishandling of my account : Violation of IRS Regulations Right to Accurate Tax Treatment : According to IRS regulations, specifically IRS Publication XXXX, debts that have been charged off must be treated as income for tax purposes. These charged-off amounts should not be pursued as collectible debts, nor should they be reported to credit bureaus as active debt. The failure to comply with these regulations violates my right to proper tax treatment. 

Violation of Accurate Reporting Under FCRA Right to Accurate Credit Reporting : Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, creditors must ensure the accuracy of information reported to credit bureaus. Reporting these charged-off accounts inaccurately as active debts constitutes a violation of my rights under the FCRA.

Violation of Opt-Out Clauses Under UCC Right to Assert Defenses and Discharge Debts : UCC Article 3 , Section 3-305 : This section allows an obligor to assert defenses against the enforcement of negotiable instruments. Misclassification and inaccurate reporting of these charged-off accounts infringe upon my right to assert these defenses.

UCC Article 9, Section 9-617 : This section addresses the rights of transferees of collateral and the discharge of obligations. The failure to reclassify and discharge these debts violates my rights under this section. 

Reporting Obligations Please ensure that these amounts are not reported as debts to any credit reporting agencies, given their legal reclassification. I request prompt confirmation once these updates have been completed. Should you require any additional information or documentation to facilitate this process, please do not hesitate to contact me. 

Thank you for your immediate attention to this matter. 

Sincerely, XXXX XXXX
Consumer complaint received 2021-12-21
Product: Debt collection — Mortgage debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (SC)

I disputed the account and ask that they validate this account, and they fail to respond to the action. The law states they have 30 days to do so if not or over the 30 days this account must be removed from the credit file and in this case, they fail to respond to the matter. It has been over 30 days with no response, and I did not open or authorize this account, and I therefore request that it be closed immediately. By the federal law requirement this account must be removed because you do not have proof or any evidence to support this matter and failure to respond. I request that you take all appropriate steps to remove the information about this account from my credit files. My credit report showing the fraudulent items related to your company that are the result of identity theft.
Consumer complaint received 2023-08-13
Product: Checking or savings account — Savings account
Issue: Closing an account — Can't close your account
Company: CULLEN/FROST BANKERS, INC. (TX)

This is in regard to the funds held in the XXXX. XXXX XXXX XXXX account that Frost bank, located at XXXX XXXX XXXX, XXXX XXXX, Texas, XXXX, is currently withholding from the rightfully entitled family members. The bank phone number is XXXX. Since XXXX, XXXX, myself, and all directly involved family members, have attempted to obtain the funds held in the above listed account. Over a period of three years and eleven months, we have been unable to close the account and withdraw the funds. Myself and my sister, have visited, and contacted, the bank numerous times and the issue still remains unresolved. There are also two attorneys involved and they have also been unable to acquire our funds. 

My grandfather opened the Trust Fund account for my aunt decades ago. The account was established for his daughter, who had XXXX, and was unable to care for herself. My grandfather passed away on XX/XX/XXXX and the account was managed by my mother until her passing on XX/XX/XXXX. My aunt, for whom the account was established, passed away on XX/XX/XXXX. 

With the passing of my aunt in XXXX, there are a total of four of her relatives who are entitled to the funds in the XXXX. XXXX XXXX XXXX account that Frost bank has been withholding from us. 

After multiple attempts, we have been unable to receive any action, or resolution, in regard to releasing the funds in the account held by Frost bank in XXXX XXXX, Texas. These monies rightfully, and legally, belong to the above family members and after numerous attempts, over a period of three years and eleven months, Frost bank continues to withhold, and refuses to release, the funds held in the XXXX. XXXX XXXX to the rightfully entitled family members. The four of us involved need to know exactly what we need to do to have the funds in the account released to us.
Consumer complaint received 2017-03-28
Product: Debt collection — Credit card
Issue: Disclosure verification of debt — Not given enough info to verify debt
Company: Zakheim Law Group, P.A. (FL)

I contacted zakheim law group concerning a Judgement that was placed on my credit profile. Upon doing so, I requested the letter informing of a lawsuit, Service letter, Date of first delinquency, the debt collector l number and bond number. They have very limited information and XXXX who was the person assisting me was very limited on information and was not willing to disclosed certain information.
Consumer complaint received 2021-12-21
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Onity Group Inc. (TX)

I'm a first-time home buyer this year. I discovered PHH Mortgage used my escrow account to pay someone else 's property taxes for XXXX, instead of mine. I contacted PHH on XXXX. The customer service agent said she would submit an inquiry to their tax department. I never heard anything. I called back a week later on XX/XX/XXXX, and no one knew what I was talking about, it was as if I'd never called them. I asked to speak to an escalation manager named XXXX. She assured me she'd get the correction process in motion. Didn't hear anything back. I called her extension on XX/XX/XXXX and also XX/XX/XXXX, but her mail box was full. On XX/XX/XXXX I asked to speak to a different escalation manager named XXXX. I explained everything yet again, from the beginning. He promised I would hear from him on XX/XX/XXXX, which I never did. On XX/XX/XXXX, I called my contact at XXXX XXXX XXXX, I had given to PHH, to see had they heard from PHH? Nothing! The tax office had still never been contacted by PHH. This is gross financial negligence of my escrow account. They have given my money to someone else, a stranger, in error, and have no sense of urgency about correcting it. My taxes were due in XXXX, yet are left unpaid! PHH has known about this now for 13 business days and done nothing!
Consumer complaint received 2023-08-13
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: WELLS FARGO & COMPANY (FL)

Wells Fargo Credit Card XXXX Customer Service and Management ) has been very confusing in regards to the billing processes. 

I am continually getting harassing emails and phone calls as it relates to payments being late. Wells Fargo can not clearly explain, what is reported to the credit reporting agencies? Late by the due date OR late according to the Billing cycle. Customer service can not answer nor clarify this question. And for bookkepping purposes is making my autopayments difficult to make due to confusion that Wells Fargo has created.
Consumer complaint received 2022-12-12
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc. (TX)

I have been trying to get Experian to investigate the reporting of inaccurate information that's on my credit report and they continuously violate the FCRA by not conducting a proper investigation. I wrote them on XX/XX/XXXX and they failed to provide the results of their investigation. They are still reporting this inaccurate information even though they were notified it was wrong. I also reached out to the creditor who also failed to respond.