Consumer complaint received 2022-11-01
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: CAINE & WEINER COMPANY, INC. (CA)

XX/XX/XXXX Consumer Financial Protection Bureau Response to XXXX XXXX XXXX letter dated XXXX XXXX Dear XXXX XXXX In response to your letter dated XX/XX/XXXX, my response is as follows : During the seven years since your solar system was installed, XXXX has made zero effort to address any of my concerns. 

One of them was XXXX XXXX with my home filled with family and no power. 
Not one service call from XXXX in 7 years. ZERO! 

I asked several times and never received the name of the installer or his contractors license number to file a complaint with the XXXX  XXXX XXXX XXXX XXXX. 
This is a formal request for that information. 
Please provide the name, address, phone number and license numbers for any salespeople, contractor or sub contractors that were involved with the sale and installation of my solar system. 

After the damage that was caused by your company to my home no one from your company will be allowed to make repairs. I will hire only qualified licensed contractors. 

Pursuant to the agreement : Section 13 ( a ) The only offer made by your company ( {$1000.00} ) is unacceptable considering how much time effort and money has been spent to resolve issues caused by XXXX workmanship. 
Section ( d ) Again, XXXX offer to resolve a much more expensive fix does not merit fulfilling contractual obligations. 

XXXX should have resolved my issues when they occurred instead of making excuses and blaming others why they werent done. 

According to your representative XXXX XXXX, your solar system has been turned off on my property since XX/XX/XXXX. I dont want or need your solar system. I want it removed. 
XXXX sent me a termination of the security agreement, not a continuation as you claim this was. 

I recorded the UCC1 of this termination and release from XXXX XXXX with the XXXX XXXX XXXX Recorder on XX/XX/XXXX. This terminates any security interest XXXX has for this equipment. 

Your contract dated XX/XX/XXXX Page one describes my contract price as follows. 
Year 1 XXXXXXXX XXXX XXXX XXXX XXXX. Annual increase 0.0 % Same contract dated XX/XX/XXXX, page 14. XXXX XXXX XXXX raises the price of the produced power every year for 20 years. I never agreed to raise my XXXX rate yearly in writing. Ever. This was added after the fact. This is deceptive and illegal. 

XXXX received 6+ years of payments and my state and federal tax credits. Your office shows the payoff is {$24000.00}? I have since received various payoff amounts as high as {$29000.00}. 
Your contract calculates payoff of {$14000.00} on year 6. 

What exactly is your payoff XXXX? 

After XXXX inferior solar system is removed, here is my out of pocket expenses. 
{$2200.00} Remove solar panels {$1000.00} and {$750.00} Roof Repair ( XXXX separate repairs ) {$2600.00} Electrical Panel service {$6400.00} I am in the process of pulling a permit for a licensed electrical contractor to remove and replace my 200 amp main electrical panel at my own expense. The same panel your unlicensed installer installed. The panel has shorted and blown multiple breakers including XXXX day. This is a fire and safety hazard. 
{$32000.00} new solar system. 
{$45000.00} total I never signed all pages of your agreement. 
Page : XXXX XXXX  rate was never agreed to. I have never seen this page or agreed to it. No initials or signature. You added this page after the fact. 
This is unfair and deceptive. 

Update : XX/XX/XXXX and XXXX, XXXX I have documented documented many harassing phone calls from XXXX on these two days attempting to offer me {$1000.00} for my out of pocket expenses above. This is your escalation and resolution department attempting to put a bandaid on a much more severe problem. At least you admitted you were wrong. This is an insulting offer and harassment. 

A copy of this complaint, contract and agreement along with the Terminated UCC1 has been sent to the XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And The Consumer Financial Protection Bureau. 

I am a senior. This is Elder abuse. 



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