Consumer complaint received 2024-03-25
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: APPLE RECOVERY SERVICES CORP (CA)

On XXXX at XXXX, I returned his phone call ( XXXX x XXXX ) and also emailed them the attached email. During the phone call he ( XXXX XXXX, a supervisor XXXX said he was under no obligation to provide me written information regarding this alleged debt. He said that they sent me correspondence three separate times via snail mail, which I have denied. He suggested that I simply ignored their continual notices and didn't address the situation. This is untrue, as they contacted me via cell phone and I called him back immediately. 

The name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed. 
XXXX alleged that the original creditor was XXXX XXXX XXXX XXXX Bank, account XXXX  ( redacted ) ( a Visa credit card ) and I originally owed {$2200.00}, but with interest and penalties, now show {$7200.00} owing, all which I deny. 

If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other name by which I might know them, if that is different from the official name. In addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from. 

Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay? 
He would not provide this information to be, citing that he was not under any obligation to provide this to me, as he has allegedly sent this information to me three other times via snail mail. he then recited my correct mailing address... 

If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay. 

XXXX would not supply any of the following : The amount and age of the debt, including : A copy of the last billing statement sent to me by the original creditor. 

State the amount of the debt when you obtained it, and when that was. 

If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law. 

If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them. 

If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated. In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law. 

Tell me when the creditor claims this debt became due and when it became delinquent. ( XX/XX/year> ) Identify the date of the last payment made on this account. ( XX/XX/year> ) Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that. 

Details about your authority to collect this debt. 

I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license. 

If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license. 


I have asked for this information because I have some questions. I need to hear from you within five days in writing to make an informed decision about your claim that I owe this money. I am open to communicating with you for this purpose. In order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us. 

He became threatening to me and told me again he was under no obligation to provide me this information and that he would pursue other avenues to collect the debt.