Consumer complaint received 2021-01-14
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO. (IL)

On XX/XX/2020 I purchased concert tickets for my daughter for a show that was to happen in XXXX of that year in XXXX. The tickets we're for {$600.00}. ( A ) The event was XXXXXXXX XXXX. 

On XX/XX/XXXX the concert was postponed due to Covid until XXXX of the following year. My daughter was not yet XXXX and I could accompany her to XXXX but the XXXX dates did not work for us. 

I called the company to get a refund but they said it was past the allotted time for a refund. ( 7 days ) They claimed they sent me an e-mail but the e-mail address they allegedly sent it to was not one I had, or ever had. 

I disputed the charge with my credit card company, Chase, stating I did not receive the service I paid for. XXXX XXXX, the concert name, sent information showing that I had the tickets so I actually DID receive what I paid for. Their PROOF was a receipt for a different dollar amount and for a person that wasn't even me! ( B ) It was for a person named XXXX who lived in New York. ( If you look at ( B ) you will see neither the dollar amounts, name, or dates match! ) Chase unfortunately STILL took their side because I had stated that " I didn't receive the service '' Basically, that I filed the complaint wrong. They said I could re-submit and open the file back up. I did, and they came back that I was too late. 

Now in XXXX they postponed the event again and again gave a 7 day window for a refund. I carefully submitted my refund request. I photographed the screen after I submitted it. ( D ) After receiving no response from them I actually contacted the ticket vendor for the show, Front Gate Tickets, and explained the entire situation. They sent me an e-mail, ( E ), showing that I had already received a refund. If you look at the form, none of the days or dollar amounts match. ( The final refund they are claiming I received happened before I even bought the original ticket! ) It was clearly not my account and I asked several items to show my name on these " refunds '' and they simply stopped responding to me. 

I called Chase to again re-open my claim. By this point I had clearly been flagged as a complainer as they were short with me, rude to me, and I was even hung up on twice. I re-submitted my claim, and they denied me again. When I called to ask why, AGAIN, I was told the case was too old. I asked to speak with a Supervisor, was placed on hold for quite some time, then she explained to me that since the original claim was filed incorrectly they would not help me. 

I am beyond frustrated and disappointed in Chase for not only NOT having a customers back but for making me feel like I had done something wrong and I was bothering them! 
I would appreciate any help you can provide. 

I'd also like to note that 3 other girls were to go to this show with my daughter. They all asked for refunds and were ALL denied. Their credit card companies just had their backs!