Consumer complaint received 2024-02-16
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANK OF NEW YORK MELLON CORPORATION, THE (NY)

Dear sirs I am a liquidator for a company registered in XXXX The company has a bank account with the Bank of New York Mellon headquartered in New York I have been trying in vain since XXXX XX/XX/XXXX to obtain XXXX basic information being the actual balance in the bank account and steps to be undertaken to close the account Constant follow up with the bank were met with standard holding replies that relevant parties are checking and will respond to me It has been more 3 months with no updates or any actionable process save for lip services that the bank will get back to my requests Please see below the sequence of events XXXX XX/XX/XXXX Liquidation of the XXXX commenced XXXX XX/XX/XXXX First email to BNYM informing the appointment of Liquidators and to enquiry the actual balance in the bank account and process to be undertaken to close the account The bank account number maintained by the Company with BNYM and Notice of Appointment and Situation of Office of Liquidators were provided in this email XXXX XX/XX/XXXX Second email to BNYM following up on our requests due to no response XXXX XX/XX/XXXX XXXX informed that their in region manager was looking into the matter and will respond shortly XXXX XX/XX/XXXX Our requests were forwarded to XXXX XXXX as she was identified as the service admin for the Company Liquidators noted that XXXX XXXX was copied in the email correspondence from this date XXXX XX/XX/XXXX Third email to BNYM following up on our requests due to no substantive response XXXX XX/XX/XXXX Our requests were forwarded to another group email address for the attention of XXXX XXXX to act on our requests XXXX XX/XX/XXXX XXXX XXXX informed that she was reviewing our requests and will advise XXXX XX/XX/XXXX Fourth email to BNYM following up on our requests due to no substantive response XXXX XX/XX/XXXX Fifth email to BNYM following up on our requests as they have been outstanding for more than XXXX weeks XXXX XX/XX/XXXX XXXX XXXX responded that she was still reviewing our requests and will advise XXXX XX/XX/XXXX Sixth email to BNYM following up on our requests due to no substantive response XXXX XX/XX/XXXX Made a phone call to XXXX XXXX to follow up on our requests. He responded with an email stating that BNYM will look into our requests XXXX XX/XX/XXXX Seventh email to BNYM following up on our requests due to no substantive response XXXX XX/XX/XXXX XXXX email to BNYM to follow up on our requests due to no substantive response Various BNYM management are copied in this email XXXX XX/XX/XXXX XXXX XXXX informed that compliance process is on going and will advise XXXX XX/XX/XXXX Ninth email to BNYM clarifying the compliance process Liquidators noted that no requests have been made by BNYM in respect of the Company since XXXX XX/XX/XXXX If no substantive response by XXXX XX/XX/XXXX Liquidators might seek assistance from the relevant authorities XXXX XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX responded that BNYM legal was reviewing the insolvency paperwork Case has been expedited and she will update again XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX responded again with contents similar to the above email XXXX XX/XX/XXXX Tenth email from the Liquidators to BNYM acknowledging the above and looking forward to a quick resolution XXXX XX/XX/XXXX XXXX XXXX informed that he is the relationship manager and the account is maintained with BNYM USA He asked us to put our requests in writing for his review XXXX XX/XX/XXXX Eleventh email to BNYM enclosing our first email dated XXXX XX/XX/XXXX XXXX XX/XX/XXXX Twelfth email to XXXX to follow up on our requests due to no substantive response XXXX XX/XX/XXXX XXXX XXXX informed that he was following up with internal teams to determine next steps and will advise