Consumer complaint received 2024-04-22
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Hillcrest Davidson & Associates (MT)

Good afternoon, Ive been having an ongoing issue with XXXX XXXX XXXX for several years now and not quite sure what to do. I see that theyve been under lawsuit for the exact issue that Im dealing with. In XXXX my wife and I bought our first home in XXXX and had a security system installed by, then company, XXXXXXXX XXXX XXXX  Our contract with this company was two years. Two years later we were notified that XXXX XXXX XXXX was purchasing this existing company and we were asked if we wanted to renew a contract. We were selling the house and moving to XXXX so we told them to close our account once the terms were up. Once we moved to XXXX we kept receiving bills from this XXXX XXXX XXXX company, which has continued up until about 1 month ago. Since we moved in XXXX we would call and try to figure out what the issue was and why our account was still open and being billed. We would be placed on hold for extended periods of time, or we would be transferred to someone who wouldnt answer and we would leave a message only to never get a call back. If we would ask for them to give us information on the transfer of our old account from XXXX XXXX to this new XXXX XXXX account they would literally hang up on us. This scenario has been played out month in and month out since XXXX. On one occasion I finally got through to someone that actually looked into our account and he stated he saw in our notes where it said we were moving and sold our home and that upon safe homes acquisition of this other company, that our account was supposed to be closed at our request. He said he would push this through to be taken care of and I was very thankful. Unfortunately I didnt get his name and the next month received another bill. Now we have been receiving phone calls and letter mail from Hillcrest Davidson and Associates saying that they purchased the debt from safe home and that we now owe them the money in the amount of over {$4000.00}. They are threatening to report this debt against my credit report if it is not paid. However, this security company nor the original company we started with doesnt even show on my credit report. I have a credit score of XXXXXXXX and have never missed payments, have never defaulted on anything or even had a late payment on anything in my name. I am curious as to if there is any help or advice I can seek out on how to resolve this so called debt that I do not believe I owe. We stated we wanted to close the account, havent lived in the house since XXXX, had one person confirm this in our notes, and now we are being pursued by a collection company threatening to report my debt as a default or delinquent. This is terrible that a company would do this to people and I hope someone can give me any information to put my wife and I at ease. Upon further research of XXXX XXXX XXXX XXXX the attorney general of XXXX filed a lawsuit against them in XXXX for blocking customers from terminating contracts and that is the exact issue I am dealing with. 

Much thanks and with respect,