Consumer complaint received 2024-04-10
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC. (MI)

It started with a deposited check in the early evening of XX/XX/2024 for {$9400.00}. It was a check from my credit card XXXX which offered a promotional check from funds over a specific time frame. I received an email stating that about half would be available the next business day and the rest would be available a couple of days later. Normal bank protocol with any sizeable check. I was contacted at about XXXX XXXX the following day stating that they would not accept the check because it was a " credit card '' check. Firstly, I had already transferred {$3000.00} worth of MY money to another account after receiving notice that the check had been accepted 24 hours previously. The money that I sent in two separate transactions- {$1000.00} and {$2000.00} - was not from the {$5000.00} promised the next day but from money that I had in my account independent of the check deposit. Other funds were also headed towards this account over the next few days. It was absurd for them to state that this deposit was unacceptable 24 hours later when they could have said it at the beginning of the next business day. Plus, they have historically accepted " credit card checks '' from me previously. The most recent one was on XX/XX/2024 for {$11000.00}. I have never deposited one single check to their bank that was not legitimate and funded. So, I called up their customer service. I was told by their customer service agent that the reason the check was not accepted was because it was not dated. Incredulously, I had not dated the check. He stated that I should date the check and resubmit it. I told him that that made sense but why would SoFi send me an email stating that they were not accepting the check because it was a credit card check? He dismissed this as the reason and we moved forward. I resubmitted the dated check while he was on the line. The check was dated XX/XX/2024. Honestly, regardless of the reason that it was a credit card check or the check was undated, it was completely inappropriate for the bank to hold onto the check for a full 24 hours without contacting me. I was again informed that the check funds would be half-provided in one day. However, as I watched, nothing was provided. I became concerned because I had a mortgage payment and thinking that this was all going to be okay as it had been historically with a credit card check, I became concerned that my account was not receiving the half payment by the XXXX of XXXX and my scheduled mortgage payment would not be honor. Therefore, I did a transfer of the {$3000.00} that I had initially transferred out of my SoFi account. I did that in two transfers : first {$2500.00} and then {$500.00}. They then restricted the account. They continue to send me emails stating that I must call them. I have called numerous times and all their customer service people can say is that it is restricted. They do not explain. No questions. No time when a resolution is perhaps available. This entire scenario was created by how poorly this bank provides customer service. I want access to my money so that I can pay bills and close this account because it is obvious that they do not care at all about their customers. Their XXXX review is about XXXX. I was completely unaware of how poorly they treat their customers until this week.