Consumer complaint received 2024-01-29
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BARCLAYS BANK DELAWARE (CT)

On XX/XX/XXXX I purchased an XXXX rental for {$1100.00} On XX/XX/XXXX I enrolled in an XXXX XXXX program where I agreed to pay {$1100.00} instead of {$1100.00} over XXXX XXXX for {$100.00} per month with a total interest of {$57.00}. 

I was than credited. - {$1100.00} and charged {$1100.00} on the same day. And my statement balance remained. the same which was {$5800.00}. 

On XX/XX/XXXX I paid the full amount XXXX XXXX I was charged {$7.00} in interest I know the amount is not a lot, but I feel they will keep charging me for that interest for 12 months. I have used this same type of program for XXXX and have never had this issue. They usually credit you the full amount and then charge you monthly, so for example in this case I should be receiving a {$100.00} monthly charge for 12 months.XXXXCONVERSATION WITH AGENT Hello, I wanted to know why I was charged XXXX in interest when my statement balance was paid in full. 
Barclays XXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX Hi Thank you for contacting us about the interest on your XXXX XXXX XXXX. We can certainly provide further direction. 

Our records indicate you are enrolled in our XXXX XXXX option. As a reminder, XXXX XXXX gives you the option to enroll eligible transactions and choose a fixed payment with an Interest Rate lower than your XXXX XXXX XXXX. The interest in the amount of {$7.00} is from your XXXX XXXX XXXX at an XXXX XXXX promotional APR. You'll also find this information on your statement in the Interest Charge Calculation section. 

We apologize for any confusion and hope we have been able to clarify this situation. You can view and print statements on our website by selecting the Activity & Statements drop down menu from your homepage, then selecting Statements. From the Statements page, choose the statement you wish to view from the drop down list of available dates and click the Download option. 

All of us here would like to thank you for letting us serve your credit card needs. If you have any other questions or concerns, please reply to this message. 

Sincerely, XXXX XXXX ME XX/XX/XXXX, XXXX XXXX I paid the full amount off there is no reason for there to be a charge. 
XXXX XXXXXX/XX/XXXX, XXXXXXXX XXXX I see various people complain about the XXXX XXXX XXXX as it does not work. Which is clearly the case here. I was credited the amount for the charge i enrolled in. You would than expect a charge every monthly of the agreed term but instead you are recharged the whole amount which is than reflected in the statement balance meaning you have to pay it in full for that month to avoid the interest. 
Barclays customer service XX/XX/XXXX, XXXX AM Hi Thank you for contacting us about your XXXX XXXX XXXX. We understand your concerns and apologize if you've received anything less than superior service from us. We strive for excellence and appreciate the time you have taken to give us your feedback. 

We certainly can address this inquiry. Based on a review of your account, we can confirm the purchase to XXXX was enrolled in XXXX XXXX. XXXX XXXX promotional financing allows you chose a fixed payment, over a set duration, with an XXXX XXXX lower than the XXXX XXXX XXXX. 

Once enrolled in XXXX XXXX, the original transaction will be credited and then amount debited back to your account placing the charge into the XXXX XXXX promotion bucket. That is the process you are referencing on XX/XX/XXXX. Although the current balance does not change, the minimum payment due will increase as it will now consist of the fixed XXXX XXXX installments, fees, interest and charges based on your purchases balance. 

Information about your XXXX XXXX transaction will appear under the XXXX XXXX XXXX ' box, as well as the 'Interest Charge Calculations ' section on your XXXX  statement. We apologize for any confusion, and trust we were able to clarify this inquiry. 

We offer several account alerts, through email or text messaging, which will help keep you informed about your account. To set up or change your account alert settings, select Alerts under the XXXX heading. 

We hope you find this information helpful, and we thank you for your continued business. If you have any other questions or concerns, please reply to this message. 

Sincerely, Customer Care Me XX/XX/XXXX, XXXXXXXX XXXX  Is there still an amount due on my XXXX XXXX than though, if my balance was taken care of, because when you go to XXXX XXXX the full amount is still due. 
Barclays customer service XX/XX/XXXX, XXXXXXXX XXXX  Hi Thank you for contacting us about your XXXX XXXX XXXX. 

Upon review of your account, we show the current XXXX XXXX balance is {$1100.00}. Information about your XXXX XXXX transaction will appear under the XXXX XXXX XXXX ' box, as well as the 'Interest Charge Calculations ' section on your monthly statement. 

You may download statements on our website by selecting the Activity & Statements menu, then select Statements, then Download. 

If you have any other questions or concerns, please reply to this message. We hope you find this information helpful, and we thank you for your continued business. 

Sincerely, XXXX XXXX