Consumer complaint received 2024-02-16
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with rewards from credit card
Company: BARCLAYS BANK DELAWARE (TX)

The issue : From XXXX of XXXX to XXXX of XXXX, Barclays Bank Delaware did not credit me with the correct number of XXXX XXXX ( XXXX  ) Loyalty Points in my XXXX  account. 

The issue of incorrect Loyalty Point earning arose after a purchase and subsequent refund of an XXXX XXXX flight. On XX/XX/XXXX two XXXX  flight tickets were purchased in the amount of {$4700.00} each or {$9400.00} in total. Due to changes in plans the flights were canceled on XX/XX/XXXX. The two tickets initially earned XXXX XXXX  Loyalty Points and XXXX XXXX Award miles, which were credited to my XXXX  advantage account on XX/XX/XXXX. Due to the subsequent refund, I did not receive any Loyalty Points or Award miles from activity on my AAdvantage Aviator Silver card ending in XXXX for statement ending XX/XX/XXXX to XX/XX/XXXX. The simplest way I can explain it is during the statement ending XX/XX/XXXX to XX/XX/XXXX, I made net purchases after refunds of {$14000.00} and I should have earned XXXX Loyalty Points and XXXX Award miles based on the terms outlined below. From XX/XX/XXXX to XX/XX/XXXX, I messaged, emailed and called Barclays and XXXX XXXX customer service multiple times to try to resolve the issue but neither were not willing to help out. Each company has told me that the other company is the one that needs to be contacted to resolve the issue. 

To put it another way for statement ending XX/XX/XXXX to XX/XX/XXXX I put {$27000.00} of net purchases ( net of refunds ) on my XXXX XXXX XXXX. {$1.00} of purchases ( net of refunds ) on the XXXX credit card equals 1 Loyalty Point. I should have been credited with XXXX Loyalty Points but I was only credited for XXXX Loyalty Points, a XXXX Loyalty Point difference. The reason my XXXX  account isn't showing the correct Loyalty Point balance has to do with the fact that in XXXX there was a refund on XXXX XXXX  flights that were originally purchased in XXXX. The AA purchase category in XXXX resulted in XXXX bonus miles ( XXXX bonus miles but no additional Loyalty Points ) which were credited to my account on XX/XX/XXXX. After the refund was issued in XXXX, I did not accrue any Award miles or Loyalty Points until XXXX due to the negative mileage balance. I agree that no Award Miles should have been earned during that time, but I should have earned Loyalty Points starting with my statement ending on XX/XX/XXXX. 

Based on the terms of Barclays credit card AAdvantage Aviator Silver XXXX XXXX XXXX a cardholder earns Loyalty Points toward AAdvantage status : As an AAdvantage member, you'll earn 1 AAdvantage Loyalty Point toward status for every {$1.00} spent on your Advantage Aviator Silver XXXX XXXX XXXX. 
Based on the terms of Barclays credit card AAdvantage Aviator Silver XXXX XXXX XXXX a cardholder earns AAdvantage miles : Watch the miles add up faster! Earn 3X AAdvantage miles on qualifying XXXX XXXX purchases. Your XXXX XXXX purchases will help you earn more AAdvantage miles faster! 
Watch the miles add up faster! Earn 2X AAdvantage miles on qualifying hotel and car rental purchases. 
Earn 1X AAdvantage miles on all other purchases made at any of the millions of merchant locations where Mastercard is accepted.