Consumer complaint received 2018-01-19
Product: Payday loan, title loan, or personal loan — Title loan
Issue: Vehicle was repossessed or sold the vehicle — 
Company: TMX Finance LLC (FL)

XXXX have me a car title loan and had me sign a contract agreeing on monthly payments. When it came close to making my 1st payment I pulled out my paperwork and the paper I signed regarding the payment plan was n't there, instead there was a paper saying I owed the entire loan amount exactly 30 days after I received the loan. The contract also states they would be charging me 42.55 % APR when the maximum allowed in Florida is 30 %. When I called to inquire the woman who answered was very rude and said I had to pay the whole thing and they would n't accept payments. I told her I had to wait on my financial aid disbursement from school to pay it all and it would be a couple of months and to please make a note on my account. On XX/XX/XXXX ( 3 weeks before my school reimbursement came in ) at XXXX at night a tow company showed up and repossessed my car ( Florida state law says they have to notify me of intent to repo ). Along with these violations here are other laws that were broken : * 655.005 - They have no surety bond. Each lender that works there must have sent Office of Financial Regulation an application, investigation fee, application fee. 10 % owner, director General partner and executive officer has to be licensed, submit finger print card & submit biographical summary. Owner must have " Class of Securites '' required to file reports.

* 537.006- Did not notify me of intent to repo. Charged 42.55 % APR. Forced me to purchase insurance through them ( I already had insurance ). The distance away the car was towed and stored. Lying to me about ability to make payments. 

*537.007- ANY title loan made by a lender without a license is VOID. Which means they ca n't collect money, have to return my car, return my title, are entitled to receive reasonable attorney 's fees & costs in any action brought by the borrower.

XXXX 533.008- Title Loan Agreement is missing : My physical description, My social security number, My driver 's license number, & my license plate number, signature of loan lender or lender 's agent. Name, address, & phone number of Department of Financial Services for consumers to address complaints. 
- Florida Law says APR ca n't exceed 30 % and if it does the agreement becomes VOIDABLE. Even if by accident. 

*537.013- Selling or charging for insurance. Refusing to accept partial payments toward satisfying any obligation owed which is what was agreed upon between XXXX XXXX & I. 

*537.009- After repossession loan property being returned to loan lender shall be stored & maintained at the title loan office. 

*537.012- Was n't sent a notice about intent to repossess or given proper time to remove property. Had n't received anything in the mail from XXXX in 2 months. 

*537.015- Title loan lender who acts as a lender without 1st securing a license prescribed by this act commits a 3rd degree felony. 775.082- {$5000.00} fine for 3rd degree felony. 775.084- Investigation & subject to imprisonment by court for a term not exceeding 10 years. 

According to the Florida office of Financial Regulations : XXXX XXXX XXXX XX/XX/XXXXXXXX Only had a consumer finance license & NO BONDS. They do n't have a license to deal car title loans AT ALL. 

-Employee & manager XXXX XXXX & XXXX XXXX do NOT have a license to deal car title loans and the possess NO Bonds. XXXX XXXX the CEO also does NOT have a license to do car title loans in Florida and had NO Bonds. 

I did my homework. Studied all the state laws front and back. I want my car back and if it 's sold I want to sue. Please help me bring justice to TMX Finance & XX/XX/XXXX. I know I 'm not the only victim because there are class action lawsuits all over the country. Attorney General is aware of the violations and will also be pursuing this.