Consumer complaint received 2021-01-06
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — 
Company: LD Holdings Group, LLC (GA)

I applied for a refinance with Loan Depot XX/XX/XXXX. The 4 month loan process for a XXXX XXXX  was a nightmare but the interest rate and credits couldn't be matched by other companies at the time. After repeated calls and following up, we finally closed on XX/XX/XXXX with funding on XX/XX/XXXX. 

The Final CD shows prepaid interest at 23 days for {$15.00} is {$360.00} XXXX XXXX ). The lender also paid the {$25.00} for the CPL and {$490.00} for the Settlement/Closing Fee. There is {$250.00} due to the borrower on the Final LCD. The ALTA we received the same say as closing has {$350.00} due to the borrower ( it has a {$100.00} VA credit that is not disclosed on the CD ). 

The loan funded and our mortgage has been paid off. I waited the 10 business days for the small cash back on the IRRRL. When I hadn't received it, as instructed I contacted Loan Depot. I could not get a response. I logged into their origination dashboard and requested a call back with no response. I emailed the processor with no response. I called and left a message with no response. I finally pulled out the ALTA and CD on XX/XX/XXXX and emailed XXXX XXXX ( XXXX ) and XXXX. We received a revised ALTA with changes in the fees. To date, we have not received a revised CD with a valid change in circumstance ( I have requested one but still waiting ). 

The revised ALTA emailed on XX/XX/XXXX has the following changes with no explanation : The prepaid interest at XXXX for 23 days was {$360.00} at closing. Why did it increase to {$380.00} on this ALTA? Its still labeled with the same dates from XX/XX/XXXX to XX/XX/XXXX? It appears an additional dat at {$15.00} was added without explanation. 

The Final CD has Lender paid Settlement Charges and CPL : {$490.00} for Settlement and {$25.00} for the CPL. There are no fees for Settlement charges/CPL on the Final Alta ( the line for these items shows no charges ) and the CD shows the Lender Paid the items. The new ALTA received XX/XX/XXXX now shows a charge for the items under Borrower/Buyer Debits and removed the credit. The New Service Link Credit on the New ALTA now says {$2.00} and is listed under Miscellaneous. Why did this change? 

We were offered a lower rate of 2.5 % by XXXX XXXX ( customer service issue and to beat XXXX 's rate ) .We locked in XXXX when I applied on the XXXX but it was never done ( see the XXXX that says rate locked then a Rate Lock Agreement received XX/XX/XXXX saying " float. " ). I didn't realize the rate was not locked and the loan was not being processed until I called on XX/XX/XXXX for status of the XX/XX/XXXX application. XXXX said there was a system glitch and fixed it. There was to be no charge. I wanted to cancel and go with XXXX XXXX for a quicker turn around and faster service. XXXX convinced me to stay with a lower interest rate. Why are there points of {$990.00}? This was supposed to be at no cost for service issues and to stay in the loan process after 4 months on an IRRRL. 

I have attached the following : 1 ) Final CD with Loan Depot Dated XX/XX/XXXX XXXX ) Final ALTA dated XX/XX/XXXX XXXX ) Revised ALTA received after contacting Service Link dated XX/XX/XXXX 4 ) My numerous attempts in the Loan Depot System to get service issues resolved 5 ) XXXX showing rate was locked XX/XX/XXXX XXXX ) Rate Lock agreement received XX/XX/XXXX " saying Float '' in error that was to be corrected by the Loan Officer. Loan was just sitting there not being processed or reviewed. 
7 ) The CD from XXXX that XXXX offered to beat if we remained with Loan Depot after 4 months in process.