davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-01-04
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (CA)

On XX/XX/XXXX, I submitted a request to block items on my consumer report as I am a victim of identity theft. This was not a dispute, however, the FCRA has chosen to forgo Federal regulation and apply their company policy to treat this as a dispute. In fact, when I called them, they stated that their policy supersedes Federal law ( which states ) ( a ) Block A consumer reporting agency should block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date receipt by such agency of- ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report, ( 3 ) the identification of such information by the consumer, and ( 4 ) a statement by the consumer that the information is not information relating to any transaction bynthe consumer. I submtted proof that my social security number, fingerprints, birthdate, addresses, and other identifying information was affected by the XXXX XXXX data breach as well as XXXX 's XXXX date breach. I submitted all the required documents per 15usc1681c and yet the CRA has failed to block this information and it has been over 4 days. Again, this is NOT A DISPUTE. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2024-03-22
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

The company violated my right to privacy. Also has not provided me with proof of the original agreement or contract and have negative items on my credit report. I gave no permission to or signed any contract.
Consumer complaint received 2020-06-15
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: Synovus Bank (AL)

I made a payment to my Synovus Bank Visa account on XX/XX/2020 using a check drawn on XXXX XXXX. The payment amount was for {$1500.00}. I have checked with XXXX XXXX  on the phone as well as on-line that the payment was debited from my checking account on XX/XX/2020. I have given this information to the bank. I have the receipt in hand from XX/XX/2020. They refuse to give me provisional credit for the {$1500.00} even though I have provided all the required information. I should not have to wait 48 hours for credit when I have provided the documentation. They have messed me up financially at this point until they decide that I did make the payment. Synovus has said nothing about back dating the payment and crediting me with the payment as well as interest paid on the {$1500.00} for a complete billing cycle. 
If you need account numbers, copies of the receipt, copy of my XXXX  statement let me know. I can't upload a copy of the receipt because I don't have the ability to scan at home.
Consumer complaint received 2020-04-13
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: CITIBANK, N.A. (CA)

I have a Citi premier credit card, suddenly i am not able to login to their online portal. since i don't receive any paper statements for my credit card transactions, it is really important to monitor my transactions online. I tried to reach customer service and called 3 times, each time i have to wait for an hour. 3rd time, after waiting for an hour, i am able to talk to customer service representative, but she directed my call to somebody, which i waited for another hour in the queue, nobody answered finally.
Consumer complaint received 2022-12-31
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc. (WA)

Refer back to claim XXXX After XXXX closed XXXX long standing account, they denied me another credit card based on lack of FICO score, I followed all the advise on getting a secure credit card from my bank, XXXX Preferred XXXX XXXX I had to loan myself {$10000.00} and open another credit card. They also said I should obtain XXXX credit cards, and use pay pal and other electronic paying methods to increase my FICO score. 
Why does FICO have all this power??? I'm XXXX XXXX XXXX, have always paid all my bills. I have money to buy whatever I want. Why do I have to juggle all this XXXX to increase a CREDIT SCORE. Why doesn't my hhistory of paying all bills in full for years count? And not owing money. WHY DOES THE US GOVERNMENT ALLOW THESE SHARKS TO CONTROL OUR CREDIT? Why doesn't my record, plus my income and investments count? I've worked hard to simplify my life. All income is automatically sent to my XXXX electronically, the XXXX is linked to my ONE investment company and all income and bills, including electronically/auto pay of my ONE credit card. ( was only XXXX, now XXXX ) and my bills are auto paid by my XXXX card. Which is electronically paid by my XXXX XXXX. My new credit card from XXXX is now limited to {$8000.00} which does hardly pays even XXXX cruise. My old account had a {$25000.00} limit. I'm fully retired can afford to travel, have assets in excess of a XXXX dollars yet I can not get credit. WHY IS FICO AND THE GOVERNMENT RUINING MY RETIREMENT TRAVEL PLANS??? Why has the government given them that power.? 
I'm also being bombarded by every credit agency, via emails and in my mail offering in increase my credit and " offering '' me special deals. This has turned loose an avalanch of sharks and I hate it.
Consumer complaint received 2022-11-05
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (IL)

Please remove all derogatory accounts XXXX stra Height financial XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2022-12-31
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MI)

In accordance with the Fair Credit Reporting act XXXX, TranUnion, XXXX has violated my federal protected consumer rights to privacy and confidentiality under 15 USC 1681.

According to the 15 U.S.C. 1681 section 602 A. States I have the right to privacy.

These addresses do not belong on my credit report. 

XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Michigan XXXX These addresses do not belong on my credit report.
Consumer complaint received 2020-04-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC. (PA)

This is now the 2nd time I have had to report inconsistencies from XXXX based on the actual balance of an account and my personal Credit Report. XXXX has yet to resolve the inaccuracy. Failing to correct this may result in a Civil Complaint being filed against XXXX for failing to provide accurate reporting to the Credit Bureaus. This is a serious concern when inaccurate information is either withheld, purposely falsified, or intentionally changed inaccurately or left unchanged inaccurately. 

As of XX/XX/2020, the Report is now 5 days inaccurate as a recent payment was established and resolved any delinquency on XX/XX/2020. Please make every coordinated effort to provide factual information to the Credit Bureaus, as this information is not correct, notwithstanding, this inappropriate series of inaccuracies justifies litigated action on my part, and XXXX risks that possibility.
Consumer complaint received 2020-04-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (MO)

I have accounts on my credit file inwhich i did not authorize nor do i have any knowledge of. I'm demanding that these unauthorized accounts be removed immediately. Please remove these misplaced accounts from my credit profile. 

# 1. XXXX XXXX XXXX XXXX XXXX {$4500.00} # 2. XXXXl XXXX XXXX  XXXX XXXX {$4600.00} # 3.. XXXX XXXX XXXX  # 4.. XXXX XXXX XXXX # 5.. XXXX XXXX XXXX Acct
Consumer complaint received 2023-03-07
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: WELLS FARGO & COMPANY (MN)

I just read this XXXX XXXX XXXXXXXX So do I qualify as someone who can get money because I was hurt by Wells Fargo in my negotiations with them and for them to put me through modification " XXXX '' along with SELLING MY HOME AT AUCTION without any legal rights to do so.
Consumer complaint received 2022-11-05
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MD)

XXXX XXXX XXXX XXXX Reporting late XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Transunion and XXXX XXXX late XX/XX/XXXX XXXX XXXX XXXX XXXX reporting late XX/XX/XXXX Transunion and XXXX In Accordance with the Fair Reporting Act these creditors has violated my rights under U.S.C 1581 section 602 states I have a right to privacy 15 USC 1681 Section A ( 2 ) consumer reporting agencies can not report an account without my written instructions 15 USC 1666 B a creditor may not treat a payment on a credit card account under an open consumer credit plan as late for any purpose. 
I have made at least 3 attempts to solve this issue before reporting to you XXXX and XX/XX/XXXX
Consumer complaint received 2020-04-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: CAPITAL ONE FINANCIAL CORPORATION (ID)

XX/XX/2019 divorce was final. 
The credit cards that are showing on my report are not mine. 
They were ex spouses accounts only. 
The judge ordered the ex spouse to contact Capital One and to make sure I was not listed on those accounts so they would not show on my report. 
I have court documents showing this order. 
These large accounts are showing on my credit report, however, since they are not my accounts, Capital One will not speak to me. 
They were never opened by me. I had my own cards in my own name.
Consumer complaint received 2023-06-26
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc. (OH)

I have sent several letters to the credit bureaus to updated my information and to remove incorrect information as well as inquires that were not authorized by me. 

The first attempt was on XX/XX/23 when I sent letters out to all bureaus with my drivers license showing my correct address which I have been at for several years and a copy of my utility bill with the same address. I received a letter stating that I would need to call in or dispute online and I was accused of using a third party. If I were to use a third party, that is my right but that was not the case in this situation. 

On XX/XX/23, I sent out another letter in response to the accusation of me using a third party and again asked for the incorrect information to be deleted. Once again my request was ignored and I received an email notification from Experian via email, again telling me to dispute online which will take away my consumer rights, and XXXX has also sent me a letter stating the same. Unfortunately, XXXX has not responded to any of my request to remove these incorrect items from my report. 

The only third party I used was an online mailing company for mailing out my letters.
Consumer complaint received 2023-09-23
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (CO)

Hello, I have used the personal budgeting/financing app called " XXXX '' by XXXX for years. XXXX includes a Credit Score which uses " XXXX XXXX ''. For over a year now ( I can not recall when this problem started ), this credit score has remained in the high XXXX, but the " breakdown '' section has an error I can not self-correct. I have reached out to XXXX support, who directed me to TransUnion for the error, and TransUnion doesn't see the error ( according to my full credit report ). So this complaint is my last resort. 

The breakdown of my credit score in Mint indicates that my " Credit Utilization '' is 0 % ( " XXXX Credit Score Credit Utilization '', attached ). I have a credit card balance of over {$4000.00} connected to XXXX as well, which refreshes regularly when I make purchases or payments ( " XXXX Credit Card Balance '', attached ). [ Note : these attachments are current as of my writing this. ] It's quite apparent that a $ XXXX balance on a credit card does not equal a credit utilization of 0 %. 

However, my full TransUnion credit report includes the same credit card account and balance ( " TransUnion Credit Report ( XXXX XXXX ) '', attached ). [ Note : this attachment is about a month old, so the exact numbers will not match the rest of this complaint. ] Somehow, both XXXX and TransUnion can see my credit card account and balance, but they're reporting my Credit Utilization as 0 % as it pertains to my credit score. 

As I said before, XXXX directed me to TransUnion support, and TransUnion support doesn't offer me any support options for this unique situation : they only offer me the option to dispute individual transactions on the report. 

The only other information I can offer that might be impacting this problem is that I had a legal name change in 2019. As far as I'm aware, I've updated all relevant agencies ( i.e. Social Security, IRS, etc. ), but I figured I would mention it in case my deadname might be causing any problems with this. 

Thank you for your time in helping me with this bizarre situation.
Consumer complaint received 2024-03-22
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (LA)

Please take a look at the attached letters and ID docs for verification that it is I XXXX XXXX filing this complaint. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.
Consumer complaint received 2020-06-15
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC. (PA)

XXXX- I have been a victim of identity theft and should be receiving free credit monitoring which experian has locked me out of my account, continues to solicit monthly payment of XXXX a month, reports inaccuracies on my credit report after several disputes and letters violating FCRA with no documentation of proof resulting from their investigations. I have tried calling numerous times resulting in no answer the numbers they have advertised. I have also used credit repair agencies and advice to follow from professionals and still have had no success. 

Equifax- Continues to report inaccurate information on my credit report after several attempts to dispute. My credit score has increased due to good payment history. Between XXXX XXXX in one day my report showed a report of good payment history with the removal of an inquiry, and payment decrease which showed a increase and decrease in the same day of 57 points. On my XXXX XXXX and XXXX  reports my scores are in the XXXX range. Equifax continues to report inaccurate credit scores and accurate information. I have used professional services, sent several dispute letters, and questioned their violations of FCRA. They have not mailed me proof of any disputes showing signature and documentation, and have allowed changes to my account with incorrect updates, information from creditors harming my credit file. I am requesting a full investigation to their practices and would like to seek damages as a result to their practices.
Consumer complaint received 2020-04-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (MO)

Im demanding for the following unauthorized fraudulent accounts be removed. These accounts are NOT mines and have caused me alot of pain, fighting to restore your identity is a cancer in itself. I've requested proof of these accounts via physical documentation never once did i receive any type of documentation. If these accounts can not be physical verified and delivered to me via certified mail then they shall be removed and blocked from my credit file. Please remove the following accounts. 

1. XXXX XXXX XXXX XXXX  2. XXXX XXXX 3. XXXX XXXX XXXX XXXX  4. XXXX XXXX XXXX 5. XXXX XXXX XXXX {$3200.00} 6. XXXX XXXX Cu 7. XXXX XXXX 8. XXXX XXXX Cu {$4200.00}
Consumer complaint received 2023-06-26
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CITIBANK, N.A. (FL)

On XX/XX/2023 I was on the XXXX XXXX website purchasing three airline tickets for {$1100.00}. When it was time to pay there was a credit card offer showing to apply for an XXXX XXXX XXXX card with Citibank. The offer stated I would receive a {$400.00} statement credit. I clicked the button and a new window popped up. I started to fill out the application and the website said it looks like you are already a Citi cardholder and to sign in to make the application faster. I did that completed the application and was approved. However, I was never given a button to click or anything to go back to the XXXX XXXX site to finish paying. I also never received a virtual card either. I did receive email stating I was approved. 

I had to pay for the tickets, or I would lose them. So, I decided to use my other Citicard so I could show Citicard I still used their company to pay for these tickets. I called XXXX XXXX to tell them what happened. The blamed Citibank and transferred me to them. After being on hold for 30 minutes, Citibank said they can not help me and blamed XXXX XXXX. 

About a week later I received my card. I called XXXX XXXX and explained what happened and asked them to put the airfare on the new card. They said they can not. I then called Citicard and they said I have NO statement credit offer at all and there is nothing they can do! 

I know the marketing department at Citibank knows what offer they were advertising and can easily find out if the {$400.00} statement credit was offered on the XXXX XXXX website on XX/XX/2023. Citibank can also look at my other Citicard ( Costco ) and see I paid for the airline tickets on XX/XX/2023. 

Bottomline, I would NEVER have applied for this card if they had not put this amazing offer in my face on their website stating that I would get a {$400.00} statement credit if approved. I was approved!
Consumer complaint received 2020-06-15
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Resurgent Capital Services L.P. (VA)

LVNV Funding LLC sent a collection letter dated XX/XX/2020, postmarked XX/XX/2020, which I received XX/XX/2020 informing me of the debt. They proceeded to report the collection to XXXX  on XX/XX/2020, to XXXX  on XX/XX/2020 and to XXXX  on XX/XX/2020, well before the 30 days violating my FDCPA right to dispute this debt ( which I have requested and have not received anything back ). I'm now sending a new letter requesting they delete this information as I have not received their investigations results and it will be 30 days this week. Additionally, I receive collection emails requests from XXXX XXXX via email for the same account, and letters from Resurgent Capital Services.
Consumer complaint received 2023-05-25
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (CA)

In accordance with the Fair Credit Reporting act. The list of accounts below have violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C 1681. ACCT Name : XXXX XXXX XXXX XXXX, XXXX XXXXXXXX and XXXX XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a accounts without my written instructions. 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of this items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2020-06-15
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Nelnet, Inc. (IL)

This company is saying that I owe them, but they have not sent me any proof like a contract that I signed showing proof that I have an account with them, or that I owe them any money. 

I have repeatedly asked for evidence to support this debt and false reporting, but yet again, ( XXXX XXXX XXXX ) has failed to provide me with a copy of any viable evidence substantiating their claim, that I owe a debt or have any kind of account with them. 

I sent dispute letters dated XX/XX/2020 and XX/XX/2020 to XXXX XXXX XXXX and still have not received any responses or feedback. I do not have a debt with XXXX XXXX XXXX. This is inaccurate reporting on their behalf and fraudulent information. 

.