Consumer complaint received 2019-07-28
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Credence Resource Management, LLC (TN)

In XX/XX/XXXX our family moved to our new home.. we needed to move our XXXX XXXX   service.. we had already been a long time customer for far beyond 2 years.. meaning our contract was now void and we were no longer under any obligation to stay with XXXX XXXX if we so wished to go elsewhere.. when scheduling the appointment time for installation, I had requested the tech call before coming to make sure I was home since my husband had recently had XXXX and was taking strong pain medication that would NOT allow him to make any kind of legally binding commitments or decisions ... the tech did not call first and just showed up at my house.. I was at work!! They asked my husband if he'd like to upgrade our current equipment, he told them to call me for that permission.. I then received a call and had declined the upgrade of our current equipment because I didn't want to lose all of our recordings we hadn't seen yet and I DID NOT WANT TO BE LOCKED INTO ANOTHER 2 YEAR CONTRACT!!!! Once I got home from work we had a new system and the tech was gone.. I asked my husband what had happened to our other equipment at which time he stated that the tech had told him that I accepted his offer.. 
HE LIED!!! Once I realized what had happened, I called XXXX XXXX at which time I was offered a special deal to keep our business and was assured that the contract would be exponged given the circumstances surrounding it's existence.. got our first bill to realize that they had NOT followed through with their offer, so I called to get things corrected since our bill was ALOT higher than it was suppose to be.. I was then told that they could not and would not be applying these credits because the representative I had spoken with did not properly notate our account!!! So i then let them know that we wanted to CANCEL service, at which time I was notified that we were under a 2 year contract due to our upgrade and there would be penalties for doing so.. 
I AGAIN told them that my husband was not legally allowed to make any kind of decisions on his own at that time due to his medications and he was under doctors care so even if he did agree to upgrade ( WHICH HE DID NOT ) He could not have legally made that choice or been held to that contract BY LAW, but that the tech had lied to him tellimg him that I agreed to this upgrade ( I MOST CERTAINLY DID NOT AGREE!!! ) So we disconnected our services, sent our equipment back to XXXX XXXX, and now we've been sent to collections over a {$530.00} balance because of cancelling our service due to this New " 2 year contract ''!!! 
WE NEED THIS DEBT REMOVED FROM OUR CREDIT BUREAU 'S AND CREDITED OUR ACCOUNT THE AMOUNT REPORTED DUE TO " EARLY CANCELLATION FEES '' FROM A CONTRACT THAT I NEVER AGREED TO AND MY HUSBAND WAS NOT LEGALLY IN HIS RITE STATE OF MIND TO SIGN OR NEGOTIATE!! 
I would also like to mention that we were NOT contacted by anyone any further after returning equipment until XX/XX/XXXX, when we learned that this debt had been turned over to collections!!!