Consumer complaint received 2017-05-02
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (MD)

I do n't expect you will be able to help me much with this issue, but I am filing this complaint moreso for continued evidentiary documentation of it, and to note that it is still ongoing and that I 've been in special circumstances. It has been very long, complicated and devastating, and I have a mountain of paperwork over the years. I have also been a   XXXX   XXXX   XXXX    residing here in the militar ry  XXXX   for over a year trying to get some long overdue care for my   XXXX   XXXX   including  XXXX   XXXX   XXXX  and   XXXX   XXXX   and I do have the   XXXX   XXXX   XXXX    assisting me at this time here at  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  at  XXXX , and this attorney has my case #  XXXX   XXXX  and  XXXX  for at least  XXXX  complaints I filed to the OCC years ago. There are actually  XXXX  separate but related issues, the first is my mortgage/loan modification and the second is an illegal {$100000.00} line of credit that Bank of America gave to my ex-husband against said property without my knowledge or signature back in approx.   XXXX   when I had a protective order against him. This nightmare has devastated me in a number of ways, including effecting my health and security, and professional livelihood and career advancement regarding my security clearances necessary for what I do. I am preparing for a   XXXX   XXXX   becoming a  XXXX  veteran, but also able to work, requiring updates to my security clearance. The most recent servicer I have now is  XXXX   XXXX , to whom I have notified my current military status here   XXXX   XXXX   XXXX  , with the intention of resolving this issue to keep my home with the assistance of the   XXXX   XXXX   XXXX  , who is in communication with the  OCC fo r history. And there are major corrections that need to be made! I am trying to gather some past files for the attorney for history and unable to upload for you at this time.   Also, both of the law offices I listed that I paid to resolve my home problems just lied to me taking my money and doing absolutely nothing for me.   Please note : Bank of America is who the problems originated with and then passed on to others.  XXXX  example being forcing me to submit countless loan mod packages and constantly " losing '' them. And finally when I once made it through my trial payments, they again dropped the ball on everything so it did not finalize.A most recent servicer,  XXXX   XXXX , has been reachable (  XXXX   XXXX   )  but I have n't been able to speak yet with another person there,  XXXX   XXXX , because I have been in military status and hospital. I sent this person an email without a reply in  XXXX  or  XXXX  I believe, so they are aware. My situation is such a mess, it is my understanding that all servicers since BOA are not interested in my whole history, which is necessary to rectify properly.   To add : the site wo n't allow me to add the attorney here on   XXXX   who is involved helping me,  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  MD  XXXX   XXXX