Consumer complaint received 2024-02-25
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO. (CA)

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX  Date : XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX Subject : Formal Complaint Against J.P. Morgan Chase for Business Account Mismanagement and Neglect Introduction : I am reaching out to file a formal complaint against J.P. Morgan Chase related to severe mismanagement of my business credit card ( Account No. XXXX  ) and business checking account, compounded by the bank 's oversight that contravened our company bylaws. 

Narrative of Events : In XXXX, my professional and personal life w

as disrupted by an embezzlement incident, exacerbating existing mental health challenges. During this period, J.P. Morgan Chase allowed unauthorized access to my business checking account, enabling a contractor to divert funds without adherence to our clearly defined company bylaws. This incident, coupled with unresolved disputes over my business credit card, has caused significant financial and emotional distress. Mental Health Considerations : The ongoing disputes and J.P. Morgan Chase 's lack of accommodation for my communication preferences, given my XXXX XXXX XXXX, have significantly hindered my ability to effectively manage these issues, worsening my overall mental well-being. Requested Resolution : Immediate Investigation and Correction : I demand a thorough investigation into the unauthorized account access and transactions, with a detailed audit of my business credit card dispute s. J.P. Morgan Chase must rectify these breaches in accordance with our company bylaws and restore any lost funds. Monetary Compensation : For the financial losses and emotional distress caused by these incidents, I seek fair compensation beyond the restitution of diverted funds. Policy and Communication Reforms : I urge J.P. Morgan Chase to review its customer service and dispute resolution policies to ensure they are inclusive and considerate of clients with mental health challenges. Conclusion : This complaint highlights a pressing need for J.P. Morgan Chase to address its failures in managing my accounts and to implement measures preventing future occurrences. I trust the CFPB will facilitate a resolution that recognizes the depth of these issues. Specific Laws Violated : Fair Credit Reporting Act ( FCRA ) : Governs the accuracy, fairness, and privacy of information in consumer reporting agency files, emphasizing the right to dispute and correct inaccuracies in credit reports. Americans with Disabilities Act ( ADA ) : While primarily known for addressing physical accessibility, the ADA also covers accommodations for mental health, which can extend to ensuring accessible communication methods for individuals with mental health challenges. Electronic Fund Transfer Act ( EFTA ) : Offers protection against unauthorized electronic fund transfers, which could relate to the unauthorized movement of funds by the contractor. Uniform Commercial Code ( UCC ) - Article 4A : Governs the rights, liabilities, and responsibilities of banks and their customers regarding electronic fund transfers. It might apply to the breach of bylaws and unauthorized fund transfers in your business checking account. Bank Secrecy Act ( BSA ) : While focusing on anti-money laundering, the BSA requires banks to know their customers and could be relevant to the bank 's failure to adhere to company bylaws before allowing changes to account control. 

Sincerely, XXXX XXXX