Consumer complaint received 2024-04-22
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: AMERICAN EXPRESS COMPANY (NJ)

Dear American Express, I am responding to your recent message CFPB Ref No : XXXX Ref : XXXX about my request for a credit limit increase. While I appreciate your commitment to compliance with laws and regulations, I must let you know my concerns about handling my account. 

Firstly, I provided my assets/income information under duress and coercion. I was unwilling to violate my employer 's privacy by disclosing sensitive information, including the medical and regulated nature of my assets/income. Also, one of your employees tried to promote her financial endeavors by interfering with my finances, which is unacceptable. 

Also, despite my reservations, I reluctantly shared my assets/income information with your representatives. However, this information should not have been requested in the first place, especially considering the circumstances. 

I understand the importance of credit limit increases and the need for financial institutions to comply with regulations. However, I would like you to reconsider your approach to evaluating creditworthiness and ensure that customers are not subjected to undue pressure or privacy violations. 

In conclusion, I ask that my concerns be addressed promptly and appropriate measures be taken to prevent similar incidents. Thank you for your attention to this matter. 

Sincerely, XXXX ( XXXX ) XXXX XXXX P.S. Previous notes to American Express after I provided my financial assets/income, such as from XXXX : American Express 's underwriting team hoodwinked me and other consumers into sharing their private banking information and statements to attempt to steal identity and intrude on consumers ' privacy. XXXX XXXX : XXXX American Express in XXXX is being utilized as an errand boy by promoting illicit compliance processes in the credit underwriting team in a particular country or jurisdiction, an unqualified workforce that takes advantage of consumers, makes discriminatory, snide remarks such as XXXX, employee ID who stated her employee ID is XXXX making disparaging remarks about my benefits, interests rates which are outside of her job as she is not privy to my information in my bank accounts breaching bank secrecy act. Such illicit actions by the underwriting team are violating antitrust laws by giving them an unfair advantage. This is also a discrimination concern because creditors are being discriminated against and violating FCRA and FTC privacy and security, bringing up concerns of identity theft and other laws, rules, and regulations. XXXX XXXX is the underwriter coordinator/liaison. The unknown underwriting team and illicit underwriting team members such as XXXX XXXX make XXXX XXXX do the dirty work do dirty work of the illegal process. This violates labor laws, so consumers can't find a source to discuss their dire issues or find accountability. XXXX XXXX is the errand boy for the illicit underwriting team without accountability. The underwriting team spreads misinformation and disinformation to consumers to earn their business, compromise their privacy, steal consumers ' identities, and discriminate against consumers based on their protected classes. The underwriting team hides American Express, tarnishing its reputation while employed illicitly. This is a dire concern to consumers who will ; the associate, XXXX XXXX, mentioned that consumers do not have the right to know who is looking at their financial statements/identity/privacy. XXXX XXXX could not provide proof of such policy stating that unknown or existing underwriting exists within American Express without discriminating against consumers or adhering to FCRA, FCPB, and FTC laws, rules, and regulations. Furthermore, employees such as XXXX are in different countries or jurisdictions and must be aware of FCRA and FTC. The consumers have the right to know how their accounts are being handled. XXXX XXXX said he passed on the feedback without any urgency or acknowledgment of the gravity of this situation regarding the high-risk and illicit process of Americans in the underwriting team. However, there are no results when consumers are being defrauded and their rights violated. It was an aggressive, illicit way they acquired more of my banking statements by asking for more statements by false disposition and misrepresentation. The consumers have yet to learn who these people are, and numerous by my banks show that the underwriting team needs proper credentials to make decisions on consumers ' accounts. " XXXX, '' I don't know her last name or her employee ID, left me a voicemail. She must coach her team to follow the laws, rules, and regulations of the country or jurisdiction. She is in the XXXX, but I'm waiting for a call to get feedback on her due diligence. Who is XXXX 's supervisor? There are misrepresentations and spreading of misinformation used to hoodwink consumers within American Express who misrepresent themselves in the background to earn consumers ' business, just like how XXXX XXXX opened fake consumer accounts. The consumers have yet to learn who these people are without proper credentials ; they are soliciting their fake/false underwriting credentials without proof. One of the bank 's personnel coordinators said XXXX needs the credentials to review and decide on underwriting.