Consumer complaint received 2024-04-17
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Rubin & Rothman, LLC (NY)

Hello, I have some vital information to share regarding a recent incident. On XX/XX/XXXX, between XXXXXXXX XXXX  and XXXXXXXX XXXX my personal information was hacked by unknown individuals. Unfortunately, the hackers started using my personal information to open new credit card and checking accounts from XXXX XXXX. Specifically, they opened four new credit cards and one checking account. 
When I discovered this, I contacted XXXX XXXX 's customer service and closed all the accounts. Additionally, I took steps to protect my credit by calling and freezing XXXX, XXXX, and XXXX on XX/XX/XXXX. 
To address the issue further, I filed a police report on XX/XX/XXXX, attached for your reference. I also contacted XXXX XXXX, where I had an existing credit card, to inform them of the situation and close the account they had opened without my knowledge. 
However, during my conversation with XXXX XXXX, they accused me of being responsible for the new account and requested evidence to prove otherwise. I have some valid questions regarding their accusations, such as why I would take another credit card when I already had one with a good balance, how the new account was opened without proper verification, where the materials were sent to, and if it was an online order. 
I have never ordered anything online and used my old XXXX XXXX credit card for payments since XXXX. Despite my attempts to provide XXXX XXXX with evidence to support my case, they have not been cooperative and have requested that I send them a copy of my police report. I have sent them this report three times by fax ( copy attached ) and once by certified mail ( copy attached ), but they continue to claim they did not receive it. 
I hope to find an immediate solution to this matter and the need for cooperation from all parties involved. Thank you for your time and attention. 







XXXX XXXX Credit Card Date Time XX/XX/XXXX XXXXXXXX XXXX  Update Phone Number XX/XX/XXXX XXXX XXXX Recover my user ID XX/XX/XXXX XXXX XXXX Password Reset XX/XX/XXXXXXXX XXXX XXXX  New Device Registered XX/XX/XXXX XXXX XXXX Approved a XXXX XXXX XXXX Card Open New Card Ending XXXX XX/XX/XXXX XXXX XXXX Confirming paperless Ending XXXX ( That was only mine ) XX/XX/XXXX XXXXXXXX XXXX  Add XXXX XXXX XX/XX/XXXX XXXX XXXX Request for a new card XXXX credit card Ending XXXX XX/XX/XXXX XXXXXXXX XXXX Open XX/XX/XXXXXXXX XXXX XXXX  Link with my account Open a new checking account XXXX XX/XX/XXXX XXXX XXXX Open checking account XX/XX/XXXX XXXXXXXX XXXX Try to transfer XXXX from my checking account Open a new credit card Ending XXXX XX/XX/XXXX XXXXXXXX XXXX New card New credit card Ending XXXX XX/XX/XXXX Statement, When it opens, I dont know. 

From XXXX XXXX Date Amount Where XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Reversal From Date Amount XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX Sending date Subject Action XX/XX/XXXX ( HD ) Closed account. 
XX/XX/XXXX ( HD ) Investigate result I call them # XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX I spoke with XXXX XXXX XX/XX/XXXX ( HD ) Investigate result XXXX XX/XX/XXXX gave me a fax number, address, and my case ID, XXXX XX/XX/XXXX ( HD ) Bill XXXX + XXXX fees Spoke with + XXXX interest XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX Attorney Placement pending # XXXX, XX/XX/XXXX I spoke with XXXX XXXX XX/XX/XXXX ( HD ) Investigate result Date Sending from Fax number XX/XX/XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX  ( certify Mail ) XXXX XXXX XXXX. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX