Consumer complaint received 2024-05-02
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Client Services, Inc. (CT)

see Complaint # XXXX previously filed with CFPB. 
_____________________________________________________________________ Company responded with notification they will cease all communication with me. Today, XX/XX/year> I received another letter from the company as outlined below. This correspondence was yet another large stack of credit card statements. this AGAIN does not fulfill the requirements asked for in the initial letter send on XX/XX/year>. 
They are continually noncompliant with my request for debt validation, and further, in their response dated XX/XX/year> indicates they will cease and desist from any further communication. Please see below documentation : ____________________________________________________________________ CFPB Response Closed With Explanation XXXX XXXX ( Case # XXXX ) XX/XX/year> Client Services, Inc. ( CSI ) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence. CSI appreciates that XXXX XXXX has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of XXXX XXXX claims. We received XXXX XXXX account on XX/XX/year> from our client, the original and current creditor. On XX/XX/year>, XXXX XXXX received XXXX XXXX request for validation of debt. Statements were sent to XXXX XXXX on XX/XX/year>. Per XXXX XXXX 's request, validation of debt has been requested again and the account has been placed in a cease and desist status. XXXX XXXX will not receive any more communication for Client Services , IncXXXX XXXX XXXX XXXX would like to discuss this matter, CSI can be reached at XXXX. XXXX XXXX can also reach out to XXXX at XXXX. Thank you for giving XXXX the opportunity to investigate this issue. Sincerely, XXXX XXXX Senior Risk XXXX Client Services , Inc . 

Original complaint : Received communication on XX/XX/year> from XXXX XXXX XXXX stating a debt was owed to them. I sent a letter to them on XX/XX/year>, via certified mail, requesting the debt validation under the FDCPA as is my right. the company signed for the letter on XX/XX/year> and returned to me a letter dated XX/XX/year> including only a years worth of credit card statements for the account they are claiming ownership of. This information would be easy to obtain from any debt collector, and does not provide substantial, verifiable validation of the debt they claim to owe. My letter was not a request for verification as indicated, but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. This company failed to comply with my request and is therefore in violation of the rights afforded to me as a consumer. I will continue to file a complaint against them with all possible agencies and have notified them in writing as well. I will email the enclosed documents that I have received from this company upon request. 
_____________________________________________________________________ This company has violated the FDCPA twice with their correspondence and failure to comply.