Consumer complaint received 2016-01-20
Product: Mortgage — FHA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: NATIONSTAR MORTGAGE LLC (CT)

This all started in XXXX XXXX when I had to leave a part time job subsidizing my income to help pay my bills so that I could go to school to get a specific license. I started having issues with making my monthly mortgage payments in XXXX or XXXX of XXXX. 
I then was released from my full time job in XXXX XXXX due to insufficient work to keep me busy and I collected unemployment I went out to start my training XXXX in XXXX XXXX. During this time period I was given a trial period for a modification on my mortgage. I was mailing them in and then they were kicked back to me. It all started over a shortage in a payment of less then {$3.00}. They said they were n't getting them in a timely fashion and that it was short money. 
I started working with them on a modification and this is where things escalated. I filled out the forms and faxed them back to the company. I made XXXX mistake this I own up to I forgot to write in the name of the mortgage company. It was faxed back with this information filled in.I had the confirmation on this fax and the one prior to it. 
I called back a few weeks later and they informed me that the paystubs did n't have a year to date on them and they did. I do n't get a normal paystub they are emailed to me. all information was on these stubs and spoke representatives a few times. being told that it was n't a problem. I called back again and this time I was informed that they were no good that they did n't contain a year to date portion. I faxed them back and circled the information that it was. This still was n't good. 
I had to wait to get to a terminal where I could have them printed out differently. Faxed those back and called to see if they went thru. first time they did not. faxed them yet again on a later date. waited and called back. This time they had. 
XXXX its not easy to get a confirmation. There was also a time that during this time period the rep I was dealing with called me. I had asked her to call me back in 10 minutes, she did n't. 
I called again to see how things were going with the progress of the modification and was then informed that the paper work had expired. So I filled out the paperwork again and had it faxed back to them in 48 hours from my terminal in XXXX, Wisconsin in early XXXX. On XXXX XXXX my daughter called me and told me that I had been served papers about foreclosure. I called the company and was told to not worry about it, because I was still being reviewed for my modification. On XXXX XXXX the documents were filed by the attorney 's office while still going trough the modification review. On XXXX XXXX I was informed that I was being foreclosed on. 
They wanted me to sign papers still to this day have no idea what they are or were. They emailed them and I told them I have no way of printing them that they have to be mailed due to the nature of my job..Nothing came.I was never notified in writing of the foreclosure. 
Just a court appearance date. I called many times and always got a different answer depending on who I spoke to. I had wanted a break down never got it.I wanted phone calls never got them. I started getting recorded messages. but the very beginning is cut off and you have no idea what or who it is from. 
From what I understand while I was going trough the modification review and the attorney filed the claim it is illegal. This is something I just found out yesterday.