Consumer complaint received 2024-06-18
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Fee problem
Company: JPMORGAN CHASE & CO. (WI)

Charged {$9.00} for a cash deposit. Absolutely ridiculous. This is a BANK and a business account. Being charged for making a deposit using us currency is insane after conducting a sale is crazy. ( This was refunded ) The reasoning was " to fight fraud ''. How does charging me for depositing cash at a bank stop fraud? How else am I able to conduct business? By paying outrageous Credit card fees? ( a whole other issue ) You can also add MULTIPLE Fees just for paying credit card bills out of the checking account as ACH fees. ( these were refunded ) Charged {$15.00} because there was 1 day the balance wasn't at XXXX where I had a XXXX average balance for the year. ( refunded ) While the multiple ACH fees were refunded along with the rest my time however isn't. There is ZERO punishment for screwing over customers here and wasting their time on the phone. There should be a limit on wait times on the phone. 

These clowns cancelled my account after I opened it and had to go again ( second time ) in person to reopen it. No good reason given. No compensation for my time or gas. Any checks or transactions would have bounced. 

Had a transaction declined and card frozen due to fraud using the Debit card. I contacted the bank and they flagged as fraud canceling the card because the agent who barely spoke English asked me to verify an address from 20 years ago. I assume they got this info from XXXX XXXX or another data broker. Why is a bank asking me to confirm my identity from using old home address that I lived at before I ever even opened the account? This problem has taken me HOURS of my personal time to fix with the vendor. 

Was asked about a family members ( at same home address ) DOB and name to get approved for a business credit card. ( not mothers maiden ). None of their business. 

This bank used my Drivers Lic number as a personal in house number to look up my account. This info should not be stored digitally nor be easily accessible by any bank staff. I paid the state for this ID not them. CHASE should use other info in house to look up customers accounts.

CHASE should NOT have access to nor store personal DOT bio metric information. XXXX XXXX XXXX Add I got two marketing calls in SAME DAY from two separate branches in the SAME hour by personal bankers because XXXX changed their TOS ( sent an email ) but have repeatedly told them in the past not to contact me. You have to log in then CALL A SEPARATE phone number ( have screen shots ) to update my " preferences ' of my time being wasted. ONCE should be enough for ANY company told not to cold call my cell phone. No reimbursement for wait time on phone for something that could EASILY be done by clicking a box ONCE in online account settings. This is deliberate to waste consumers time. 

Add " Alerts '' in portal every time I logged in that were just marketing messages and not urgent. ( deceptive practices ). 

Do something about this. A bank should not be able to operate like this. Repeated charges, long hold times, " fraud '' charges for just depositing cash and buying DOT information. 

Your system is telling me it is going to " time out '', contact me and can provide screenshots and more info if you are going to actually do something. But we know nothing will ever happen or change now will it... 
You people need to DO MORE and put an end to the corporate greed in this country.