davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-03-17
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc. (OH)

On or about XX/XX/XXXX I woke up normal time ( XXXX ) and looked outside. My XXXX XXXX was gone. I called the police and reported it stolen. This was during the time the XXXX Boys were all over the news for stealing the XXXX and XXXX cars. I filed the next day, a claim with my insurance XXXX and also email my lender, XXXX XXXX. At this time my attorney told me to not to pay on the car as it was stolen and that XXXX will be able to pay it off. I also had XXXX XXXX as well for coverage. By XXXX XXXX notified me that XXXX XXXX did not get back to them. I continued to email XXXX XXXX with no success. I also sent letters to XXXX XXXX asking them to please get ahold of XXXX. XXXX let me know the rental car I was using would expire by XX/XX/XXXX so I went to XXXX XXXX and purchased a new XXXX XXXX XXXX. My credit report was pulled and I was approved by XXXX for a new car loan. I drove the new car home on XX/XX/XXXX. Everything was great! Then on XX/XX/XXXX, on XXXX XXXX in XXXX, I was hit by a XXXX and the new car was destroyed. The insurance for the individual XXXX told me to go to XXXX for a rental car until the claim was paid for the car. I did. The rental car was good until XXXX as XXXX decided to only allow so many weeks. I went to borrow a car from a friend and used it until XX/XX/XXXX when it broke down. I was able to secure another car from a friend temporary. Why the delay? I have been dealing with health problems because of the accident. 
On XX/XX/XXXX I applied for a car/loan again with XXXX XXXX XXXX The sales person called me back and said Why is there a repo on your credit report? I told him no that car was stolen. He said the payoff looks like {$2500.00}. I said NO I had one year left and owed {$4800.00}. He said that is not what XXXX XXXX is showing. I email XXXX XXXX and AGAIN, they refuse to answer. 
I called my attorney and he said facts are simple : If they did repo the car, why did not my credit report show it back the end of XXXX? Second, I was NOT given the right to cure the alleged default. Third, I was not given the right to retrieve my personal belongings. If this is true, my rights were definitely violated. 
It is so hard now to get a loan. I hope no one else has to deal with this situation. 

XXXX XXXX
Consumer complaint received 2023-05-23
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (MO)

I am a first time credit user, I just started trying to get into it but my job recently said I had a credit score of XXXX. I never EVER did anything with my credit. I signed up for credit-builder through chime but I never did anything with it. I called to change and update my info through transUnion and the lady said she updated my info then lied. I tried logging into kreditKarma and still couldnt. I also asked her to help me file a dispute and she seemed pretty anointed she left me on the phone for like 7 minutes without saying anything to me then hung up. That made me so uncomfortable. So I tried to call again today and they told me there systems were down then hung up on me again. I dont like TransUnion and I need help fast. Im a XXXX XXXX XXXX single mom who is trying to get her credit together with no knowledge behind it. My social also was lost a few years ago and I feel like my credit being tampered with has a lot to do with that.
Consumer complaint received 2023-03-17
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc. (TX)

XX/XX/XXXX Experian XXXX XXXX XXXX whom it may concern, I am disputing the repossession being declared on my credit report and am asking it to be removed from my credit history because it's harming me and is completely incorrect. 

Please nd uploaded to your site a copy of the vehicle title signed to me proving the vehicle was my property and that XXXX had no lean or legal claim on this vehicle. Furthermore, the vehicle was in an accident back on XX/XX/XXXX. The insurance company ( XXXX XXXX ) already reimbursed me for the vehicle and at no time did XXXX allege ownership of the vehicle, because, of course, I was the XXXX XXXX  of the vehicle and presented both the registration and the title as evidence at that time. 

As I explained above, your actions are harming me and my entire credit history, and want this corrected as soon as possible. 

Sincerely yours, XXXX XXXX
Consumer complaint received 2023-03-17
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (NJ)

In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Consumer complaint received 2023-01-26
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (GA)

I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the 3 credit bureaus to validate these accounts ( A ). It is not permissible to fail to validate these reporting accounts as unverified information without providing proof within the time frame specified by law. My credit report includes the following erroneous information that needs to be investigated and corrected XXXX XXXX XXXX Balance Owed : {$410.00} XXXX XXXX  XXXX Balance Owed : {$500.00}
Consumer complaint received 2023-03-17
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: MOHELA (WA)

I have applied for PSLF through Mohela. The process has been totally awful and the service is completely unacceptable. I initially applied for forgiveness in XX/XX/2022. I was told it could take 90 days to approve the forms. I waited patiently for 90 days and heard nothing then decided to call them, only to find that they decided to CANCEL my application for NO REASON whatsoever. My form was marked 'duplicate ' and that apparently triggered somebody to cancel the entire application without any explanation or any notification to me. Nobody could provide any information about what happened or why. I had to have the application process started again. I have waited on the phone for hours and hours to speak with supervisors ( on average 1.5hrs wait time each time ). Nobody on the first line of customer service seems to have any information or any ability to fix things and reaching a supervisor involves dedicating hours to just stay on hold. Six months in now and they have only processed PART of my employment dates only, despite all of the info being submitted at exactly the same time. I was told today that it may be ANOTHER 90 days just to update the rest of the payment counts correctly, even though I'm told the forms themselves have been technically approved. This service is completely unacceptable. People 's financial lives depend a lot on these situations, from obtaining credit, obtaining home or car loans, being able to work in specific jobs, etc. etc., and the level of service being given to such a serious part of people 's lives is totally inappropriate. Today I would specifically point out an online customer service representative XXXX, who was especially unhelpful and would just say things like " Like I told you already, we're working on it ''. Thanks a lot XXXX. Thanks a lot Mohela.
Consumer complaint received 2023-09-02
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CAPITAL ONE FINANCIAL CORPORATION (WV)

I have been trying to catch up on payments since I retired on XX/XX/XXXX. I was XXXX XXXX XXXX prior to that date. I could not continue to work due to XXXX. Between late charges and interest fees I can not catch up. I applied for social security and received it in XXXX. I have applied for XXXX and am waiting for a response. I can not keep up with payments on our current credit cards and my credit score continues to decline. My husband is almost XXXX XXXX XXXX. We can not pay our daily living expenses. I am told I have to pay by today and by XX/XX/XXXX and we can't as I don't get a check until XX/XX/XXXX. I had to set a {$400.00} payment for that date so I can't pay my other bills. I am working to pay off all our other bills with XXXX XXXX XXXX but we are back in debt the same amount I am trying to pay off. We want to pay our bills, we just can't. I have worked since I was XXXX XXXX XXXX. I worked my way through high school and college. There is no way to get out of this whole it seems. We don't go out to eat, we don't go on vacations, and have a XXXX XXXX. We have an old refrigerator, a washing machine that is falling apart, and don't have central heat or air. We went on vacation once in the last three years for one week and I had to work most of that. Please help, I can provide more information upon request.
Consumer complaint received 2018-05-26
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (NY)

On XX/XX/XXXX my Bank of America credit card was charged without my authorization : XXXX*VACATION PKG XXXX CT XXXX XXXX XXXX * NY XXXX XXXX   XXXX * NY XXXX After contacting BoA about these fraudulent charges, my account was initially credited with the disputed amounts. On XX/XX/XXXX, I received a message from BoA asking me to call them within 5 business days. I spoke with a representative of BoA on XX/XX/XXXX to confirm that I had not authorized these charges. On XX/XX/XXXX, I received a letter that a credit was issued to my account and the dispute is considered resolved. On XX/XX/XXXX, my new credit card from BoA was charged again with the disputed amounts and I received a letter that I failed to contact BoA in time, hence I'm now responsible for the balance on my credit card account. I sent a letter to BoA on XX/XX/XXXX, stating that I did in fact contact them in time and I again disputed the charges. Today ( XX/XX/XXXX ), I received another letter from BoA, dated XX/XX/XXXX, stating that their research into the claim has been completed and their decision stands. So BoA expects me to pay for these fraudulent charges even though I never authorized them.
Consumer complaint received 2023-02-28
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (FL)

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2023-08-30
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Affirm Holdings, Inc (CA)

I purchased an item from XXXX I had to pay {$160.00} as a down payment so that I could go on a layaway plan through their sister company Affirm. However I never received the item in question even though XXXX said they delivered it, so I immediately disputed it with XXXX they reversed my payment back to my debit card and close the account. A f f i r m does not want to close the account as they said they are not responsible for closing the account and they have now put this on my credit and it is affecting me getting a house because they say that the amount owed is {$890.00}. I have explained to them several times on the phone that since I never received the item that I should not be responsible for payment I would have paid my monthly payments if I would have received the item, however since I never received the item I feel I should not have to pay for it because I do not have the item.
Consumer complaint received 2023-03-17
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (GA)

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account name : XXXX  Account number:XXXX  Account name : XXXX XXXX Account numberXXXX  Account name : XXXX XXXX Account number:XXXX has violated my rights. Or list of inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2018-03-13
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: TD BANK US HOLDING COMPANY (MD)

Bought the Car 3 weeks ago without issue and just received a letter that states that they are taking the loan back and it is not approved and I have 30 days to secure financing again after I signed a Contract and it was approved and I was even contacted and told that they were offering a Lower interest rate to me that would lower my payment like XXXX dollars a month or I could get the Gap Coverage and Now this I dont understand how they can do this after I signed a contract and have had the car for 3 weeks and now they just want to renig on the contract like I was never approved ... I find it funny their letter says that I was declined but I was not only approved but once they checked they stated that my credit was better and offered a lower interest rate and lower payment or GAP coverage at no additional charge because of the improved credit and now they don't want to honor the contract they entered into with me
Consumer complaint received 2023-03-17
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (GA)

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX Account Number : XXXX Account Name : XXXX Account Number : XXXX has violated my rights. Or the list of inquiries : 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information or Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2018-03-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA)

XXXX, Transunion and XXXX all have different totals for my credit report which is damaging my name and my possibilities on getting employment potential housing and car loans as well as just information that is completely unfounded, as well as posting medical debt and posting accounts that have been bought by companies that I've never done business with and calling it accurate. This is a pure case of Defamation of character and I'd like it to be resolved ... ..
Consumer complaint received 2024-03-26
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC. (NY)

XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-01-26
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

This is my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2017-05-07
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: MRS BPO, LLC (FL)

I have student loans through   XXXX   XXXX  . I pay a company called MRS BPO for these loans. They are paid on time each month for the last 4 years. Approximately 3-4 times per year, MRS-BPO does not provide my up to date payment information to   XXXX   XXXX  . Which then causes them to report a payment as late to the credit reporting agencies. This has now happened again for the month of  XXXX . My payment was made via automatic draft on 4/15 as it is every month. I was just notified of a negative report on my credit monitoring service stating that   XXXX   XXXX   is reporting the account as 60 days late yet again. I am in the process of repairing my credit report in order to buy a house. Their reporting of my account could greatly hinder my ability to get a mortgage in a timely fashion.
Consumer complaint received 2018-03-13
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: IMPAC MORTGAGE HOLDINGS, INC. (CA)

After four months of being lied to and thousands of dollars spent ( because that was the only way we were going to refinance through FHA ) XXXX XXXX dropped the ball. This has been a horrible experience. They asked us to give the a foundation certificate ( among other items we have provided ) that we gave to them months ago. Then at the very end of our loan ( 4 months ) said we needed to re-due the foundation with in a week or they cant help us per FHA. FHA does not require this. It comes down to the fact that we have a manufactured home ( in great shape ) and instead of telling us at the beginning of this four month process that they weren't going to refinance manufactured homes any more, they gave of a list of items that they were in hopes we could not provide. This last item would cost several thousand dollars, they new this. They have ruined our credit ( we had to max out all credit cards and spend all of our savings to replace roofs, windows, etc. I have emails and documentations to prove that they told me several things that were not at all true.
Consumer complaint received 2021-05-19
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Synovus Bank (SD)

I have a purchase from XXXX that the company still is not correcting and every time I try to talk to them they give me almost robotic automatic answers I want this charge reversed. The company the charge was with has already talk to me on the phone and agreed once this financial institution reaches out to them they will reverse the charge and agree to the dispute but my financial institution is not working with them and hasnt even contacted them this has been going on since XXXX. I have the XXXX XXXX card.
Consumer complaint received 2023-01-26
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc. (MS)

It's been XXXX days since I've sent in a letter to each credit bureau requesting that that they tell me how they verified some inaccuracies on my credit report. They sent me a vague response with no explanation and now I feel like I am being taken advantage of. My credit is a serious matter to me and I feel like they are not taking the issue at hand as important as they suppose to. I am prepared to file for litigation if necessary. I need assistance with this issue.
Consumer complaint received 2021-06-21
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC. (TX)

I have tried to send my disputes to the major credit bureaus but are having difficulties in submitting my disputes and getting the inaccurate information corrected on my credit report.