davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2024-03-26
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC. (FL)

In the quiet humdrum of everyday life, a sudden jolt shattered the tranquility : I had become a victim of identity theft. Like a thief in the night, unseen hands had stolen my personal information, plunging me into a bewildering maze of uncertainty. With each fraudulent transaction and unauthorized account, the breach of trust cut deep, leaving me grappling with the unsettling reality of a violated identity. Yet, in the midst of chaos, a glimmer of resilience emerged, a resolve to reclaim what was rightfully mine and restore the harmony stolen by unseen adversaries. These are the following accounts need to be removed : XXXX - XXXX XXXX - XXXX
Consumer complaint received 2024-03-26
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (TX)

I recently reviewed my credit report and noticed an account that was not reporting accurately, I had two missed payments on an account that i was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. this account has not been delinquent on payments i've attached a copy of my report to this complaint on the following dates XX/XX/XXXX and XX/XX/XXXX I'm now requesting you investigate and provide verifiable proof with records showing that I had late pavements. Please investigate the information and provide verifiable proof with records showing that my payments were late on. I demand that you remove this information from my credit report if it can not be verified without violating the following consumer rights : 15 U.S.Code 1666b, 15 U.S.Code 1681 section ( a ) & ( b ) - Permissible purposes of consumer reports, and 16 CFR Part 313 PRIVACY OF CONSUMER FINANCIAL INFORMATION.
Consumer complaint received 2022-12-23
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: EQUIFAX, INC. (AL)

I checked my credit score an my credit score drop XXXX points now I can't access no credit score due so false information on my credit report my credit score should be on good standard conditions I requested that my credit score should be updated an place back to good standard XXXX why did my credit score drop instead in proving
Consumer complaint received 2023-07-10
Product: Debt collection — Other debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: HW Holding, Inc (MT)

I have been consistently paying a minimum agreed upon amount since XXXX of 2022, recently myself and my brother ( who is also on the debt ) have been getting harassed by one particular agent ( I believe his name is XXXX ) even though the account is current. However, XXXX claims that no resolution has been made on this account and therefore he has the right to attempt to call us constantly to settle the debt. This includes frequent phone calls to both our personal phones and our PLACE OF WORK, being unprofessional and rude towards us, asking personal questions pertaining to our other finances not related to the debt owed ( such as why we cant pay more, what other payments do we make or why we cant afford to settle the debt ) as well as rudely hanging up when we asked to speak to a supervisor. 

Note : the account is under my maiden name-XXXX
Consumer complaint received 2022-10-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (NJ)

In accordance with the Fair Credit Reporting act XXXX XXXX XXXX Account # XXXX, and XXXX XXXX XXXX Account # XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Consumer complaint received 2022-10-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC. (PA)

I keep sending mail but I am not getting any responses so I decided to file this complaint. My name is XXXX XXXX XXXX and I am the one filing this complaint not some company or not any other third party. I declare under penalty of perjury I am alleging that a person or company- without my authorization- from unauthorized use of my social security number and card used my personal identifying information to apply for goods, services, or money ; and, was successful in creating some accounts. I have no knowledge of this and All is being investigated by the FTC and Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave any written consent to report anything on my consumer reports no consent is fraud.
Consumer complaint received 2022-10-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IN)

I am a victim of identity theft. I am writing to request that you block the following Incorrect information from my credit report. Someone has used my personal information to obtain loans and credit cards from.
Consumer complaint received 2023-08-27
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: BANCO POPULAR DE PUERTO RICO (WA)

I had a savings account with Popular Direct. 

https : //www.populardirect.com/ I had {$250000.00} total balance in the savings account accruing 5.35 % interest at the time Popular Direct closed my savings account. 

Popular Direct closed my account on XX/XX/XXXX, and sent my balance to my checking account at XXXX XXXX without paying me the 17 days of accrued interest, which would equate to {$630.00}. 

The transfer of {$250000.00} posted to my checking account on XX/XX/XXXX. 

I just noticed the transaction today, XX/XX/XXXX, and called Popular Direct to find out why they closed my account. They said because I didn't confirm I was the owner of my checking account at XXXX XXXX 

I asked why they didn't pay me the 17 days of accrued interest. She said because they closed my account before the XXXX XXXX of the month, when accrued interest is scheduled to be paid. 

They closed my account and kept my accrued interest. Doesn't seem right.
Consumer complaint received 2018-12-07
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc. (TX)

I was a tenant at XXXX XXXX XXXX in XXXX. I actually only was a tenant for a month. I moved with permission and I continued in good faith to pay the rent though I did not live in the apartment until a suitable tenant was found. XXXX XXXX XXXX XXXX and XXXX XXXX XXXX in XXXX suffered no loss from this and I paid thousands for a property I did not live in. The company sent a claim to collections out of the blue, in XX/XX/XXXX - more than one year later - and claimed that I owed them a penalty payment that was written into the contract for breaking the lease. Some kind of reletting fee that is extremely excessive and is very unfair to the tenant as the tenant has no choice but to sign and approve all of the terms presented though they are clearly taking advantage of people and their position as a landlord. Most of all, I was told by the property manager that I would not have to pay this obviously outrageous charge of almost {$1000.00} as a cancellation fee. XXXX XXXX XXXX XXXX parked this debt after verbally telling me that I would not have to pay for it and has taken advantage of their position and my health condition. I contacted the property and spoke with XXXX XXXX who said she could not help me. She referred me to XXXX XXXX and I contacted her on XX/XX/XXXX & XX/XX/XXXX with no response. I wrote a certified letter on XX/XX/XXXX. I was ignored. I sent an email to the company 's general counsel XX/XX/XXXX and he didn't bother to contact me. I spoke with Ms. XXXX briefly on XX/XX/XXXX and0 she assured me that she would look into it and has refused to call me back though I called her to follow up and request a letter of deletion on XX/XX/XXXX and XX/XX/XXXX. This has very negatively affected my credit, very negatively impacts my ability to rent an apartment in the future and it is grossly unfair for them to park the debt and just put it on my credit without recourse. I have worked very hard for the last 5 years to keep my credit score up despite many medical problems and bills etc. XXXX XXXX XXXX has carelessly damaged my credit, my ability to rent a property and they absolutely refuse to give me the courtesy of calling me back. They are unprofessional and predatory and they should be investigated for their taking advantage of tenants. 

I have had very severe physical illness for several years and despite my health and financial challenges, I did the right thing and paid this company
Consumer complaint received 2023-01-06
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened as result of identity theft or fraud
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (IL)

Incident Description I have been a victim of identity theft. My old apartment at XXXX XXXX XXXX XXXX. I believe the current residence was getting old mail and using my identity to apply for credit card loans utilities and apartments. I have been constantly getting items in my name without my permission. I am not aware of any of these items on my report.
Consumer complaint received 2023-09-05
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NY)

I am listing accounts below that have been reported inaccurately on my credit report. In compliance with the Fair Credit Reporting Act and as a gesture of respect to the Federal Trade Commission Committee on accuracy and completeness of credit information I am formally writing in today to dispute negative information appearing on my credit. This incorrect information is greatly hindering me from getting the credit score I deserve and hopefully, this letter will resolve all the issues on my credit. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit.
Consumer complaint received 2022-11-14
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: WAKEFIELD & ASSOCIATES, INC. (CA)

Received threatening phone call from a woman who would not give me her company name of the case number of the case she claimed she had against me. She supplied incorrect personal information regarding me and was trying to extort me for money.
Consumer complaint received 2022-10-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (TN)

late payments remove now!!! 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These late payments must be removed asap, i have reported fraudulent activity due to a security breach in a system that contained my personal information.

I have been disputing these items since the pandemic and have reported these errors to XXXX, XXXX, and Experian these companies have failed to investigate and have thrown out numerous complaints and have failed the american consumers by violating the 15 USC 1681 ( d ) disclosure of investigative reports, these companies have failed to report accurate information and thrown out letters instead of investigating the consumer letters and having the best interest of the consumers. They have continued to violate federal law 15 USC 1681 ( d ) even upon investigation from congress with Rep XXXX XXXX where congress findings have acknowledged that these credit bureau failed to investigate and has caused damages for consumers with errors on their consumer reporting. Remove these late payments now or i will exhaust my consumer rights and bring these erroneous errors and hold these companies accountable by going into litigation!. 
Thank you XXXX XXXX
Consumer complaint received 2023-03-11
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (TX)

In accordance with the Fair Credit Reporting act. The account list below violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX Account XXXX : XXXX has violated my rights. Or a list of Inquiries : 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information or Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2022-10-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC. (IL)

Again, I was a victim of identity theft and this is another request to remove the information from my credit file resulting from alleged identity theft. Per FCRA 605B ( 15 U.S.C. 1681c-2 ) you are required to remove any items not later than 4 business days after XXXX XXXX XXXX Ive already included this report in my previous letter & I am including it again. Also, the information you provided on some accounts is UNKNOWN to me and I have doubts about their accuracy. 
XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, IL XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX ; XXXX XXXX
Consumer complaint received 2023-07-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (FL)

Regardless of the multiple written requests, the ITEMS listed below are still reporting on my credit report which is a violation of FCRA. The EXPERIAN AND XXXX Bureaus failed to comply with Fair Credit Reporting Act, 15 USC sections 1681i within the time declared by law, they failed to properly investigate the matter by using a third party as their verification provider and have continued reporting the unconfirmed & unverified information. Given all my attempts to address it directly with 3 CREDIT BUREAUS, they are willfully negligent and non-complying with federal statutes & I need this matter handled immediately. Please remove the items below in my file : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-04-29
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc. (FL)

I have contacted Experian XXXX and XXXX multiple times letting them know the account in collections from XXXX XXXX XXXX Original creditor : XXXX needs to be removed. It was satisfied and they agreed to remove the debt once satisfied. Years after resolution the negative trade line has yet to be deleted.
Consumer complaint received 2022-10-20
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

I am notifying you about my identity theft in my letter of complaint since I was a victim of it. I've discovered that some of the accounts included on my credit report are either not mine or were opened without my knowledge. I need your help to remove these accounts from my report. Any accounts referenced in an identity theft report must be blocked by the credit bureau, according to FCRA section 605b. I've included a few documents to help in the effort to stop the submission of false information on my report. XXXX XXXX XXXX Balance Owed : {$5900.00} ; XXXX XXXX  XXXX Balance Owed : {$950.00} ; XXXX XXXX Balance Owed : {$0.00} ; XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX  XXXX Balance Owed : {$1300.00}
Consumer complaint received 2023-07-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (CA)

XXXX isnt license to collect on debts in the state of California. They are illegally trying to collect on a debt. I provided documentation to prove that. Remove account from experian, XXXX, and XXXX.
Consumer complaint received 2017-04-07
Product: Credit card — 
Issue: Unsolicited issuance of credit card — 
Company: WELLS FARGO & COMPANY (IN)

I opened an account in XX/XX/2016 with Wells Fargo and had been making regular payments on the account. 

Without notification, the balance on the account was transferred to a new account in XX/XX/2016 that I did not request to be opened. 

I have asked Wells Fargo for an explanation as to why was this account opened in my name and the balance transferred. I received a message that the inquiry was being sent to their Executive Offices, but I have not received a response. 

From my understanding, Wells Fargo was fined million for such fraudulent business practices, and there was a full-page ad in the XXXX this week apologizing for similar activity.
Consumer complaint received 2023-06-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (NY)

Seriously, it's been months since I investigated my credit report, and I realized that some of the information was still erroneous. The XXXX credit bureaus are required to authenticate these items under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting items as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), please investigate the unverifiable items and remove them immediately from my report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-08-26
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: CREDIT ACCEPTANCE CORPORATION (NY)

I called to voluntarily surrender the XXXX XXXX XXXX on Friday, XX/XX/XXXX. The woman I spoke with said it would take 72 hours for an XXXX XXXX military search. On Sunday ( XX/XX/XXXX ), XXXX XXXX  texted me from XXXX asking me if it was ready for them to pick up that night. They came and picked it up. I attached a video from my camera. I told her the keys were in the cupholder and she needed gas because the gas light was on. On XX/XX/XXXX, I received the attached letter from Credit Acceptance stating this was a repossession. It was not a involuntary repossession, I surrendered it. I sent the attached email to the compliance analyst XXXX XXXX stating I had voluntarily surrendered it. I sent it to her because she was the only email contact I had. Credit Acceptance took it upon themselves to mark my account " do not contact '' via email. I voluntarily surrendered the car. Credit acceptance has only credited my payments to their {$17000.00} finance charge. Only {$100.00} of the original loan balance has been paid off. From XX/XX/XXXX to XX/XX/XXXX, I paid {$520.00} a month. XX/XX/XXXX I paid {$500.00}. None of those payments went to the loan balance that shows on my credit. The credit bureaus all stated the information they receive from Credit Acceptance is what is reported on my credit report. Please see complaint XXXX for reference.
Consumer complaint received 2023-09-05
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Charged fees or interest you didn't expect — 
Company: TMX Finance LLC (SC)

This is the second time in two months that the TitleMax online payment portal has been down. They offer to take a payment over the phone, but that is not secure, they also say you can come to the store, but that would cost valuable time during the day and gas money. They explicitly offer this online portal and then do not maintain it properly. When unable to make a payment online, that increases the amount of interest that is building up on this loan. Meanwhile nobody is able to answer when the portal will be available and operating. As I stated earlier, this is not a one time occurrence.