davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2022-06-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

Hi I am submitting this XXXX XXXX this isn't any influence and this is not a third party. TransUnion has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 719transunion has me at a score around 590. That is a huge difference. transunion paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop XXXX i made this clear for 60 days straight with transunion i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with Transunion. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact Transunion more than 21 times. transunion is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me severe XXXX and stopping me from getting this job offer XXXX now XXXX XXXX XXXX cant provide to my XXXXXXXX XXXX XXXX  daughter PLEASE HELP ME PLEASE XXXX XXXX  now.with no help.
Consumer complaint received 2023-09-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (IL)

I have had ongoing issues with incorrect credit card balance reporting by XXXX XXXX on my credit reports prepared by the three major credit reporting agencies ( Equifax, XXXX, XXXX ). This inaccurate reporting violates the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 ( b ), which requires furnishers like XXXX XXXX. to properly investigate and correct inaccurate information after receiving notice of a consumer dispute from a CRA. 

Specifically, XXXX XXXX XXXX account ending in XXXX currently has a {$0.00} balance and an XX/XX/2023 statement balance of {$190.00}. However, the CRAs are reporting a balance of {$10000.00} as of XX/XX/2023, which does not match any of my account statements. XXXX XXXX XXXX account ending in XXXX has a current balance of {$2200.00} and an XX/XX/2023 statement balance of {$2400.00}, yet the CRAs are reporting a {$3200.00} balance as of XX/XX/2023, again unmatched to any statement. 

These inaccurate higher balances negatively impact my credit score and exaggerate my debt obligations. I have disputed the incorrect reporting multiple times, but the CRAs often just verify the inaccurate information as reported by XXXX XXXX. This violates 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), which requires the CRAs to conduct a reasonable investigation when a consumer disputes the completeness or accuracy of information in their credit file. 

Despite my providing their own account statements showing the correct lower balances, XXXX XXXX has failed to correct the information they furnish to the CRAs, in violation of their obligations under 15 U.S.C. 1681s-2 ( b ). XXXX XXXX and the CRAs have continued to shift responsibility back and forth, leaving these inaccuracies unresolved. 

Therefore, I request that the CFPB investigate which party is responsible for the ongoing incorrect credit card balance reporting and ensure the information is fixed to comply with the FCRA requirements for accuracy and dispute investigation. The current reporting damages my credit standing and I seek your assistance in resolving this issue.
Consumer complaint received 2023-08-07
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (NY)

Equifax is reporting inaccurate information or changing my account mid way. My accou t with XXXX ( XXXX ) on XX/XX/XXXX reported to all buearus the new amount balance of {$2000.00}. 

All three buearus have it correct except Equifax because on XX/XX/XXXX they report the old amount due from XX/XX/XXXX report of {$4900.00}. I called the lender three times, on XXXX, XXXX and XXXX and they confirmed they do not report more than once and do not know why they changed for XXXX, XXXX balance for XXXX. I called Equifax and as usual they are clueless and said the lender reported it but if i spoke to them it has to be there enturnal problem and system. 
This is a violation of the XXXX, where information on my report should be accurate about the consumer. This is hurting my credit score as well as reporting false information about myself. please update this immediately. 
Thank you in advance for your help and cooperation.
Consumer complaint received 2023-09-09
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: CARRINGTON MORTGAGE SERVICES, LLC (UT)

In XXXX 2023, I received written notice that Carrington Mortgage had assumed my VA mortgage. The company did have my account on file during the first week of XXXX. Customer Service advised I need to wait until on or after XX/XX/XXXX. By XX/XX/XXXX, the company had withdrawn my full payment for the month but failed to record it appropriately. By XX/XX/XXXX, they had received that full payment as well. By XX/XX/XXXX, the company has withdrawn half of the XXXX payment. The total amount taken by the company at this point exceeds the minimum amounts due, but the company continues to show me in default status threatening collection. These practices seem unfair, misleading and deceptive.
Consumer complaint received 2023-09-09
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Sent card you never applied for
Company: Neon Newco Corporation (FL)

I was sent an unsolicited XXXX debt card, associated with an account at XXXX XXXX, from Netspend ( XXXX ). 
I did not apply for a debt card. I did not open an account at XXXX XXXX. 
This type of marketing needs to be investigated!
Consumer complaint received 2023-08-16
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (SC)

Im submitting this correspondence due to the fact that the three reporting agencies have been reporting accounts on my credit report with out having written consent. Per 15 usc 1681 ( b ). This is also identity theft bc written consent was never given and also violates due process under the 14 th amendment
Consumer complaint received 2023-09-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (NV)

To whom it may concern, i am writting to dispute fraudlent information on my credit report pursuant to 15 U.s.c 1681c-2 i have enclosed a copy of my police report / ftc idenitity theft report to support my idenity theft claim .These are multiple unquires all withn one day of each other on my credit report but i authorized one of them.please remove all of these unauthorized inquries immediately. 
U.s. code 15 u.s.c {$1600.00} et seq.section 604 of fair credit report act. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-09-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (IL)

I understand that accurate and complete credit information is crucial, and I believe there are closed accounts on my credit report that should no longer be affecting my consumer credit score. According to the FCRA ( Fair Credit Reporting Act ), it is the responsibility of credit reporting agencies to provide fair and accurate credit reports to consumers. Section 15 U.S.C. 1681 ( A ) emphasizes the necessity of accurate information and states that consumers have the right to dispute any inaccuracies or fraudulent information they find in their consumer credit reports. 

I have reviewed my credit report and identified the following closed accounts that I believe should be removed : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-06-16
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (MD)

I have told Experian, XXXX, and XXXX to reinvestigate these accounts. The XXXX XXXX XXXX # XXXX XXXX # XXXX however they stated everything was complete and accurate. But how is that possible if the open date, date of last activity and much more is incorrect. According to 15 U.S.C 1681 i ( 5 ) they are suppose to modify accounts that isnt reporting correctly.

15 U.S.C 1681 section 602 A. state I have the right to privacy 15 U.S.C 1681 section 604 A. Section 2 it also states a consumer reporting agency can not furnish a account without my written instruction
Consumer complaint received 2023-09-09
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: AMERICAN EXPRESS COMPANY (CA)

Background context : American Express has been advertising 0 % introductory APR periods on their XXXX XXXX products for years now, and I have opened several of them over the years for my sole proprietorship to use the 0 % interest period. American Express also utilizes a pop-up upon applying for cards that you've previously held, which states that you will not be eligible for Welcome Bonuses ( i.e. receive XX, XXX Membership Rewards points after spending $ XXXX XXXX in the first XXXX  months ). 

On XX/XX/XXXX, I applied for a XXXX XXXX XXXX card through American Express. Upon applying, I received the pop-up saying that I was ineligible for the Welcome Bonus to earn a sign-up bonus of cash back. I agreed to the pop-up, because I was not interested in the sign-up bonus but was instead applying for the 0 % intro APR. I was approved for the card, and received the 0 % intro APR period as advertised. 

On XX/XX/XXXX, I applied for a XXXX XXXX XXXX card through American Express. I received the same pop-up as my previous application, stating that I was ineligible for the sign-up bonus. I agreed to the pop-up as before and was approved for the card. 

Finally, on XX/XX/XXXX, I applied for an additional XXXX XXXX XXXX card through American Express. I received the same pop-up as my previous application, stating that I was ineligible for the sign-up bonus. I agreed to the pop-up as before and was approved for the card. 

However, for both of the last two cards ( opened on XX/XX/XXXX and XX/XX/XXXX ), American Express did not apply the advertised 0 % intro APR period. I have reached out to them, and they are claiming that the 0 % intro APR period is a part of the Welcome Bonus offer that I agreed to be ineligible for through the pop-up. However, this is quite obviously not the case, since I experienced the exact same advertising, pop-up, and terms as the card that I opened on XX/XX/XXXX and that card received the 0 % intro APR period exactly as advertised. 

Both cards are still advertising that 0 % interest period, and nothing about the application workflow has changed to indicate that they will not honor that 0 % as advertised if you choose to be ineligible for the Welcome Bonus.
Consumer complaint received 2023-08-30
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Overdraft, savings, or rewards features — 
Company: Paypal Holdings, Inc (TX)

On XX/XX/XXXX I made a money transfer of {$75.00} to a friend via Venmo through my bank. On XX/XX/XXXX I got an email telling me there was an error and that my bank didn't process it. I checked my bank statement and contacted my bank and it shows- {$60.00} was taken out to process the payment via Venmo. I should only owe {$15.00} on my Venmo balance.
Consumer complaint received 2024-04-01
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA)

Recently I looked at a copy of my credit report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. Its my understanding that XXXX will investigate this account for me to ensure accuracy. Here is the account I am asking you to verify as accurate : XXXX XXXX. Account Number : XXXX
Consumer complaint received 2018-12-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (AZ)

I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transactions that I have made. It is the result of identity theft. I have never encountered such creditors in the past, never did business with them..Please remove the accounts asap XXXX XXXX, XXXX XXXX, XXXX XXXX   XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ( Original Creditor : XXXX  ) XXXX , XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX
Consumer complaint received 2021-05-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (FL)

Im submitting this complaint against XXXX, Equifax, and XXXX  due to their total disregard for my consumer rights under the FCRA/FCBA/FDCPA. For several months now, I've been disputing inaccurate and unverifiable information showing up on my credit report by this company. I have requested intimate information about the alleged accounts, including a copy of an agreement with my signature on it, but I have yet to receive anything. These companies continue to electronically verify these " ghost '' accounts without providing any legally binding evidence, such as a signed contract and complete accounting of the record, as required by law. They're clearly lying and thus the reason Im asking for proof. However, these companies refuse to provide it, which is not right and is not compliant with the FCRA/FDCPA. Im absolutely fed up. My life has been in complete ruin as a result of this. It's causing enormous mental and financial distress, preventing me from getting approved from credit that I am rightfully entitled to, and not to mention the ample amount of time that I must take out to try and resolve this matter myself. This has brought a great deal of harm to my family as a whole as well. Ive just had enough! Please help! I hope to hear from you soon.
Consumer complaint received 2023-09-09
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc (FL)

On XX/XX/XXXX, I was charged for a subscription related to an app called " XXXX XXXX '' on XXXX. Regrettably, I forgot to cancel this subscription in time. Upon noticing the charge, I initially attempted to request a refund through XXXX, but XXXX informed me that it was not eligible for a refund. 

Subsequently, I left a review on the app, and the app developer reached out to me, offering guidance on how to secure a refund by following specific steps, including providing visual instructions. However, I couldn't proceed with these steps as I had already initiated the refund request through XXXX. I attempted to follow their instructions again, but my refund request was still denied. 

Frustrated by the situation and given the app developer 's assurance that they would process the refund through XXXX, I contacted XXXX 's support agent to dispute the charge. Unfortunately, the agent informed me that a dispute was not possible I then decided to contact chime to dispute the transaction. 

The agent was rude, please, be on an unnecessary hold us in the first two minutes of being on the phone with me didnt understand what I was saying, kept repeating himself, even though I was asking a different question, and was generally very condescending. He ended up hanging up in my face. In an effort to understand Chimes terms and conditions regarding refunds or their dispute processes, I requested clarification or documentation outlining these procedures. The agent abruptly ended the call, which left me frustrated and feeling that my concerns were not properly addressed. I have attached a screenshot of the phone call for reference, which took up approximately 20 minutes of my time. The number I called from was XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2018-04-30
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Action Revenue Recovery, LLC (TX)

On XX/XX/XXXX I received a notification from XXXX XXXX that a collection had been placed on my credit report by XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, LA. This amount was paid by XXXX  XXXX XXXX. I spoke to XXXX from XXXX on XX/XX/XXXX. He asked that I email him proof that the bill had been paid by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, Tx. I emailed it to XXXX on XX/XX/XXXX. On XX/XX/XXXX, I also spoke to XXXX from XXXX XXXX about the bill. She said she would notify XXXX that this amount should be removed from my credit report. Today, XX/XX/XXXX, I find out that the notification has not been removed from my credit report. I spoke to XXXX from XXXX and XXXX from XXXX XXXX XXXX about this matter. XXXX stated he had not received thee email XXXX from XXXX said it would take 4-6 weeks to notify XXXX XXXX. XXXX from XXXX said he could not do anything because XXXX XXXX has not notified them. I have already waited 4 weeks to get this matter resolved.
Consumer complaint received 2023-09-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (MN)

in accordance with the Fair Credit Reporting act XXXX Account number : XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Consumer complaint received 2024-03-12
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (FL)

This is one of my numerous complaints that I am a victim of identity theft and I write to dispute certain accounts/inquiries in my file resulting from the crime. The account I am disputing does not relate to any transactions obtaining any possession of goods, services or money that I have made or authorized. These accounts/inquiries are unknown to me. Also, the information you provided on some accounts/inquiries are DELETED from other bureaus and I have doubts in their accuracy and the reported payment history on some accounts/inquiries are a mystery to me. Please block the reporting of any information in my credit file that resulted from an alleged identity theft. 
Inaccurate Names : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXnaccurate Addresses : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ; ACCOUNT : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; Inaccurate Addresses : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; Accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ; INQUIRIES : XXXX XXXX XXXX Inquiry Date XX/XX/XXXXXXXX XXXX Inquiry Date XX/XX/XXXXXXXX XXXX XXXX Inquiry Date XX/XX/XXXX, XXXX XXXX XXXX Date XX/XX/XXXXXXXX XXXX XXXX XXXX Inquiry Date XX/XX/XXXXXXXX XXXX Inquiry Date XX/XX/XXXX XXXX XXXX XXXX Inquiry Date XX/XX/XXXX, XXXX XXXX Inquiry Date XX/XX/XXXX, CCR Inquiry Date XX/XX/XXXX XXXX XXXX Inquiry Date XX/XX/XXXX, XXXX XXXX XXXX Inquiry Date XX/XX/XXXX XXXX XXXX XXXX Inquiry Date XX/XX/XXXX, CERTIFIED CREDIT REPOR Inquiry Date XX/XX/XXXX.
Consumer complaint received 2023-09-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: General Motors Financial Company, Inc. (IL)

I recently pulled my credit report and saw an unauthorized inquiry on my report. These unauthorized inquiries are in violation of the Fair Credit Reporting Act 15 U.S.C 1681. 15 U.S.C 1681b states A person shall not use or obtain a consumer report for any purpose unless 1. ) the consumer report is obtained for a purpose for which the consumer report is authorized to be furnished under this section ; and 2. ) The purpose is certified in accordance with section 1681e of this title by a prospective user of the report through a general or specific certification. 15 U.S.C. 1681b ( f ). I have never authorized any transactions with the following company XXXX XXXX XXXX XXXX XXXX ) As well as I do not have an account as defined under 15 U.S.C 1693 ( a ) 2 with ( XXXX XXXX XXXX XXXX ) of any sort. 

In regards to The company XXXX XXXX XXXX XXXX XXXX ) has misused the private/personal information associated with my personal consumer report by using my information for personal financial gain for the betterment of their company. They ignored my communications & refused to cease and desist obtaining my personal/private information from any credit reporting agency. The company refused to remedy the matter professionally without any trusted third parties having to intervene into the matter. In addition to the rampant fraud & identity theft the company XXXX XXXX XXXX XXXX XXXX ) keeps taking part in they refused to pay me the consumer/beneficiary the entitled payment that was compensation for the violation ( XXXX ) that kept recurring. I also gave them written notice that if such attempts kept being made against me the consumer/beneficiary that there would be legal actions taken. And it should be taken very seriously as this matter is represented in a trust matter.