Consumer complaint received 2024-02-09
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC. (MA)

XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX Navient Corporation Customer Service Department XXXX XXXX  XXXX XXXX XXXX PA XXXX XXXX : Demand for Refund Dear Sir/Madam, I hope this letter finds you well. I am writing to formally demand a refund pertaining to in my name with Navient. I have carefully reviewed the loan agreement and believe that I am entitled to a refund based on the following grounds : 1098-E : According to my records which I have reviewed all my tax documents which have been completed by a licensed accountant per IRS standards with over 30 years of experience. I obtained copies of tax returns submitted to the IRS along my originals to ensure any discrepancies that may have been submitted on my end which no discrepancies found. However multiple discrepancies that were found on Navient 's part. I requested copies of all 1098-E forms from Navient which I received XX/XX/XXXX. I was not provided copies of the 1098-Es. The amounts on the document from Navient pertaining to the loan in question are inaccurate which is of concern and validates my payments were processed to a loan that is not mine. 

I spoke with XXXX XXXX XXXX who works in your consumer advocate department in reference to all the aboveXXXX XXXX also provided me an EIN that does not reflect the 1098-Es that I have and are not listed on the documents I obtained from the IRS. The EIN numbers on the 1098-Es all pertain to Federal Student loans. This is very concerning which validates that Navient listed this private loan under my federal loan account number and attached another account number to represent a private loan which would be beneficial for Navient upon tax filing.

Misrepresentation : I requested copies of all loan documents. I was provided documents that are concerning. I was provided two disclosures with different dates which I have questioned multiple times and not been provided an answer as to why the dates are different, a loan application that has a signature that is not mine along with no date. I was provided loan information that validates Navient consolidated a private and federal loan under the account number XXXX although uses XXXX and continued to accept payment. Interchanging loan numbers/account numbers/grouping has been an issue for many with Navient as mentioned in XXXX of the lawsuits. I expect Navient to rectify this by refunding the full loan amount, payments and interest. 
Transaction history varies from paper work I was provided in XX/XX/XXXX from the Navient website. Upon reviewing the Navient transaction list on the website a payment of {$1.00} is noted. A payment made that month was allocated to XXXX XXXX for {$100.00}. Navient transferred loans to XXXX that also do not reflect correct amount. 

Navient has had multiple lawsuits pertaining to unfair, deceptive practice and violating consumer protection laws. 
XXXX of the lawsuits was filed by The Massachusetts Attorney General along with other state XXXX XXXX. The lawsuits filed was pertaining to Navient violated consumer protection laws by engaging in unfair and deceptive servicing and collection practices and, as XXXX XXXX, originating predatory subprime private student loans. 
Another lawsuit filed by the CFPB because Navient XXXX XXXX at Every Stage of Repayment. Navient, Formerly Part of XXXX XXXX, Illegally Cheated Borrowers Out of Repayment Rights Through Shortcuts and Deception The settlement included conduct reforms, including prohibitions on unfair and deceptive conduct and terms designed to ensure that Navient improves its servicing and debt collection operations which Navient has not done. 


I have attached copies of relevant documents, including payment records and correspondence with Navient, to support my claim. I have also made attempts to resolve this matter through your customer service department, but have not received a satisfactory response. 

I demand that Navient rectify this situation within 30 days. Rectification is to include a full refund with in the 30 days from the date on this letter in the form of a check and remove this trade line from my credit report. Navient is to inform XXXX, XXXX, XXXX and XXXX along XXXX any other CRA that Navient reports XXXX. 

Failure to address this matter satisfactorily I will take further legal. I trust that Navient will handle this matter with the utmost urgency and professionalism. 

Thank you for your immediate attention to this matter. I look forward to a prompt resolution. 

Sincerely, XXXX XXXX