Consumer complaint received 2023-01-03
Product: Debt collection — Other debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Credence Resource Management, LLC (AZ)

On XX/XX/202XXXX XXXX XXXX XXXX released all telephone numbers associated with account number XXXX, authorizing XXXX XXXX to ported over my personal and business telephone numbers to XXXX XXXX the new service provider. 
Telephones numbers from prior providers have to be released in order to be ported to a new provider. On XX/XX/2022 a final payment for service was made tXXXX XXXX XXXX XXXX  in order for those numbers to be released as shown on my credit card statement XXXX via autopayment. ( Documentation of all payment made to XXXXXXXX XXXX  XXXX ). 
I continued to receive bills from XXXX XXXX XXXX for services that had been cancelled, transferred, and ported/moved. When contacting XXXX XXXX XXXX regarding the billing that showed no data, usage, or any of my numbers associated under their company as a service provider they continued to send fraudulent request for payment with blank statements attached. ( Enclosed ) The service was not only cancelled for all telephone lines, watches, and my alarm monitoring services, but final bills paid in order to activate service with new provider. All services with XXXXXXXX XXXX XXXX  were cancelled on XX/XX/2022 and when contacted to return devices I was told to keep the digital life system and discard it. 
I contacted XXXX XXXX XXXX  in early XXXX because I received a bill for {$180.00} for telephone service that were provided ; I requested an itemized list of charges because the individual that I spoke with was insistent that I had a balance when I contacted the company ; XXXX XXXX XXXX was unable to produce anything indicating that I had service with their company. I asked that XXXX XXXX XXXX  call my phone number which would indicate that they had release the number to XXXX XXXX my new service provider and that I had made all payment via XXXX and that the final bill was received including the telephone number by which I requested they attempt to call. 
On XX/XX/2022, Ive requested another itemized list of charges be sent to me when calling XXXX XXXX XXXX again or cease and desist sending out threaten letters to cancel service that had already been transferred, I received nothing nor were any additional automatic payment removed from my credit card account. 
XXXX XXXX XXXX received payment on XX/XX/2022 in the amount of {$180.00} payment on XX/XX/2022 in the amount of {$180.00} and final payment on XX/XX/2022 in the amount of {$220.00}. Service was transferred to XXXX XXXX when the final payment was made and all numbers associated with my account were ported over to XXXX XXXX. ( Set them Enclosed statements plus XXXX XXXX request for numbers to be the release and to port on XX/XX/2022 ). 
XXXX XXXX XXXX provided false billing statements to an third party collection agency who has spent the last 3 months calling my telephone numbers harassing me. XXXX XXXX XXXX sold my information to this Credence Resource Management company who sent false, inaccurate, and incomplete information to the major credit bureaus who documented it as accurate on my credit reports dropping my XXXX score down XXXX points. XXXX XXXX XXXX reported this factually inaccurate information to Credence Resource Management whom forwarded it to XXXX XXXX and XXXX provided nothing supporting their assertion and doing nothing to confirm the information accuracy. XXXX XXXX XXXX sold the false information is still seeks to collect monies not owed. 
XXXX XXXX XXXX XXXX failure to report information has caused me great harm and Credence Resource Management failure to remove the negative information and restore my credit has resulted in me pursuing legal action against. 
I am filed a formal complaint against XXXX XXXX XXXX for the false information provided to the third-party collection agency. A cease-and-desist order was sent to Credence Resource Management to stop reporting the false and derogatory information to the credit reporting agencies in addition to making the harassing telephone calls multiple times a day ; the actions of both entities have impacted my XXXX XXXX, ability to confidently navigate my day to day business practices based on the false statements, inaccurate, and unsubstantiated information.