Consumer complaint received 2024-03-22
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SYNCHRONY FINANCIAL (TX)

Federal Trade Commission XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX RE : Complaint Regarding Credit Line Reduction Based on possible XXXX XXXX Dear Federal Trade Commission, /CFPB I am writing to file a complaint against Synchrony Bank XXXX a recent reduction in my credit line on my account ending in XXXX. On XX/XX/XXXX, I was informed that my credit limit was lowered from {$XXXX} to {$XXXX} credit limit ]. 
I have been a customer of Synchrony Bank for XXXX XXXX and have consistently maintained a good standing on this account. I have never missed a payment, always paying my balance in full or within the grace period, since the account was opened on XX/XX/XXXX. Additionally, I have used the card responsibly and have not exceeded the credit limit or engaged in cash advances. 
According to the explanation provided by Synchrony Bank, the reason for the credit line reduction is the lack of a secured mortgage loan on my record, Delinquent or derogatory accounts, Balances on Bankcards too high compared with credit limits, and too many inquiries, which Synchrony Bank contributed to by them making multiple unauthorized inquiries on my credit file, and then turned around and listed unauthorized inquiries as a reason to reduce my line of credit. The XXXX derogatory accts. In my credit file out of XXXX open accts. in excellent status are from XXXX, and XXXX XXXX ( a debt collector ), and both of these old accounts have been disputed by me so many times with the XXXX credit Bureaus, as they happened more than XXXX ago ; far beyond the statute of limitation by law, but instead, they continue to change the dates to look more recent on these XXXX accounts to keep them current which is against the law, and this I have brought to the attention of all the 3 bureaus as a scam by both of these collectors. I believe these reasons to be potentially discriminatory, as it suggests that home ownership in particular defines creditworthiness, and not putting into account my excellent payment history on all my accounts as well as my income. 
I am concerned that this practice may disproportionately impact certain XXXX demographics who may have faced historical or ongoing barriers to home ownership. 
Therefore, I request the FTC to investigate the following : Whether Synchrony Bank is using the absence of a secured mortgage loan as a basis for reducing credit lines in a discriminatory manner, despite my excellent payments history with Synchrony Bank on all my accounts with them including card ending in XXXX, and other XXXX open, and active accounts in good standing .I live in a house with my family, with both my wife and I sharing mortgage payment .I, m not destitute. I am gainfully employed and has no issues paying my bills. 
Whether the Fair Credit Reporting Act ( FCRA ) or the Equal Credit Opportunity Act ( ECOA ) have been violated by [ Credit Card Company Name ]. 
I have attached copies of my recent credit card statements demonstrating my history of on-time payments for your reference. 
I urge the FTC to look into this matter and take appropriate action if necessary. 
Thank you for your time and attention to this complaint. 
Sincerely, XXXX XXXX. XXXX XXXX XXXX Plus member since XXXX ) Note : Enclosures : [ List of documents enclosed, XXXX Credit Card XXXX, and Payment history as proof of creditworthiness ]