Consumer complaint received 2024-01-16
Product: Prepaid card — General-purpose prepaid card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Neon Newco Corporation (VA)

Hello, I am contacting the CFPB to assist me with regaining my hard earned money back from a prepaid company that I use regularly in order to get my direct deposits early. This company has failed multiple times to give me money that was illegally stolen from my account. A family member who was recently living with me, now XXXX  gained access to my debit card and was able to make over {$18000.00} in illegal purchases. I contacted the card issuer and informed them about this situation and filed multiple disputes with the hopes of getting my money back and they declined to give it to each time. 

This family member got ahold of my card for the last time earlier last week and made over {$4000.00} worth of purchases. I have since called the local police and had him arrested for fraud. I'm afraid to contact the card issuer because they have failed me so many times before without providing me with the results of the investigation. I have also contacted the merchants, most of them being overseas companies. They told me to take it up with my bank and that the bank never contacted them regarding the fraud. 

So this company has been lying to me each time about the investigation and who knows how many other customers have experienced the same thing. This has caused a financial hardship on me and my family, which almost caused us to be homeless due to not getting the stolen funds back. Please help me with this issue : I have attached all of the charges below with the dates and amounts. Please let me know if any additional information is needed. 


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