Consumer complaint received 2023-12-27
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO. (NJ)

The following matter has happened my re-closed Chase Credit Card recently. 

XXXX XXXX. 
XXXX XXXX XXXX. 
XXXX XXXX, CA XXXX Dear sir, I would like to inform the following incident, which happened today over one transaction with XXXX. On XX/XX/XXXX of 2023, I ordered the following items by using the payment system of your company, XXXX. I ordered them ( order # XXXX XXXX XXXX : -- 20pcs Antique Bronze Cameo base setting Hair Clip with Round Glue Pad Tray for Cabochon, Hairclip barrettes, Fitting 20 round glass ( transaction # XXXX ) Quantity 4, {$5.00} each -- Metal Hair pin, hair clips, 50 pcs Antique Bronze Bobby pins Round pad Cabochon base setting 50MM, Hairpin with 12 MM pad. ( transaction # XXXX ) Quantity 1, {$9.00} -- Blank Hairpin, 50 pc Metal Antique Bronzed Bobby Pin with 14 mm Round Bezel Setting, fit 14mm glass cabochon, Wholesale Jewelry Findings ( transaction # XXXX ) Quantity 1, {$6.00} Item XXXX Shop XXXX Subtotal {$39.00} Sales tax {$2.00} ORDER TOTAL = {$37.00} XXXX Invoice ID XXXX ( Please refer to the attached document ) Issue Content On XX/XX/XXXX of 2023, I tried to create the hair clips for mainly children and ladies by using the one of above-mentioned products, 20pcs Antique Bronze Cameo base setting Hair Clip with Round Glue Pad Tray for Cabochon, Hairclip barrettes, Fitting 20 round glass ( transaction # XXXX ). I used these products, rice paper, and cabochons, and XXXX glue. Later, I found out the color of paper inside of cabochons changed into blue and brown. In the end, almost all of them needed to redo because of too many changes of colors inside. Therefore, I soaked them inside of water and detached the cabochons, paper, and above-mentioned settings. I just wanted redo all of them suitable for my customers. Of course, I complained this issue to the seller for replacement. All of message communication record will be enclosed with this letter. I insist that I have soaked these products to re-do and create good enough for the customers by replacing the dirtily color-changed paper. I did not expect these products would be rusted by soaking. From the beginning, the products, which the human beings wear, should not be rusted because of the concern of allergic reaction toward certain metallic items. If the products rust so easily by soaking into water for a few hours, I believe this metal is not reliable, especially, the wearers are children, because this metal might cause and develop the metallic reactions which might cause the XXXX XXXX and XXXX in future. Anyway, I tried to examine whether other materials might work with these pins. I used the string and plastic sheets between cabochon and setting. Both times, the color seemed out. I just wanted this seller to give the advice what I should do to make tits products usable. Since this item came with other items, hair pins, I strongly feel I need to check them not to change color at all.

Because of the frustration caused by this seller, I tried to contact with XXXX ; however, I could not find out. And since the previous letters sent to XXXX headquarter did not arrive and return to me, I need to find it. So, I have decided to contact with your company, XXXX. At first, I tried to start the dispute through the merchants site. Unfortunately, I started to file all communications on this matter with XXXX and I changed the sites often from XXXX and XXXX. This might be XXXX of the reasons that I could not complete the complain to XXXX several times. The content disappeared. I enclosed the prints out, even though partially disappeared. I would like to enclose this conversation with this letter, even though some sentences are disappeared. So, I tried to contact with customer service, found out the chat, and started the chat communication. Before I tried to explain the situation, this XXXX assistant just deputed something ; therefore, I mentioned the entire situation at the end of the conversation as you can see another attached document. However, I found out this chat record is disappeared. So, this issue was escalated inside of XXXX dispute system. I wrote for escalation as follows : I have tried to solve this issue for more than half day. I will send the detail to your company, XXXX, Chase Credit Card, XXXX and XXXX. What I want to complain at this moment, the previous chat with your XXXX assistant has disappeared ; therefore, I have decided to escalate this issue. So, if you want to see the detail, please wait for some moment, most likely, the federal organization will contact you. And you will receive the written document, which will be sent to the headquarter. I advise you to have the function all chat conversation will be kept as data. And you will have the proper communication with the customers. 
Sincerely, As the end, I just want to comment, since these items I bought from this seller of XXXX is clearly suspicious, and I believe I need to discard ; otherwise, all coating are disappeared from the clips. And you need to remind the cost of mailing, since I will file your company, XXXX, Chase, and XXXX, after finding where is the headquarter of XXXX. I will try by searching globally. 

Sincerely,