Consumer complaint received 2024-05-02
Product: Debt collection — Credit card debt
Issue: Electronic communications — You told them to stop contacting you, but they keep trying
Company: Resurgent Capital Services L.P. (FL)

The week of XX/XX/XXXX, my mother contacted me saying that Resurgent was calling her about a debt that I owed. Weird because I have never given anyone my mother 's contact information. On Friday XXXX of XXXX, I called Resurgent and spoke XXXX about two of the three accounts I have with them. 

I told XXXX that the company is NOT to be contacting my mother or any family member about my debt and confirmed that he had my personal phone number, email, and mailing address. I then set up payment arrangement for two of the accounts with XXXX and repeated the fact that they are not to contact my family and even explained that my father just died so they don't need that type of stress. 

It's now XX/XX/2024 and my mother received an email with my private information including account number balance etc. She calls me furious asking why they're still contacting her. 

I call Resurgent at XXXX EST the lady who answers tells me that it's impossible for them to have sent my mother an email because her email isn't on file. I tell her I have a screenshot and the email in my mother 's inbox. She gives me attitude, and basically tells me I must be wrong. Annoyed I hang up figuring I'd call again after lunch and talk to someone else. 

In the meantime my mother calls around XXXX EST and speaks to someone in XXXX and she just reads the email and the agent started to provide MY personal information to my mother before asking the security questions. This agent confirmed that it was my mother 's phone number on the account and her email address when the agent I spoke to stated no that it was my information. The Spanish speaking agent even went so far as to tell her that the only way they could have my mother 's information is if I provided it which is a lie. She even went so far as to say that my credit and my mother 's credit are tied together. Another lie! 

My mother calls me FURIOUS, threatening to kick me out. I make a three way call at XXXX EST with my mother and speak with XXXX  ( I may have missed spelled that ) and I explained what was going on. She finds that XXXX made a mistake and when setting up the payment arrangement he failed to delete the emails that I requested TWICE on the same call to remove. She made the correction and checked all my accounts to make sure it was correct. 

When asked HOW the company got my mother 's contact information she gives a similiar response as the XXXX  agent, but adds on that any public information tied to my information like family members or roommates can be contacted and I expressed my concerns that the previous agents breeched my privacy by sending XXXX information to a third party email and they gave my mom information without verify the account after I specificially told them not to and they have no idea who it was sent to or if it was really my mother on the line. 

Again though she made it sound like my mother 's credit is tied to mine. 

I had to contact a financial attorney to have clear up the issue how if her credit and mine are tied into each other ( not they are NOT ). 

Resurgent lack of training has put my private information at risk and because of failure on their part to do their job correctly has caused me stress, XXXX  and family trouble which is unacceptable.