Consumer complaint received 2024-01-09
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO. (CA)

I have been in XXXX  since XX/XX/XXXX I was released XX/XX/XXXX of XXXX. During my time in XXXX an unauthorized user used my atm card for multiple purchases these purchases I had no idea about until I called to cancel some reoccurring charges from XXXX, XXXX. XXXX, and XXXX during that time I notice my account had little to nothing in it. When I get paid XXXX + a month and Im in XXXX  nothing should have been taken out other than a XXXX transfer I approved before my XXXX When I tried to put in a dispute they were being very difficult not believing that I did not authorize these transactions when it is impossible for me to use my card while in XXXX. And I also stated that my debt card was left at my house and that my house was cleared out my the landlord due to me being in XXXX  and not being able to pay rent. I am sure someone found it in my house and used it. They then told me they are not liable for anything after 60 days which I understand if I was not in XXXX  but the fact that I was in XXXX  I had no way of knowing and if I did not call that day more would of been lost. They then asked me to provide proof I was XXXX  during those months which I did provide upon release on the XXXX I went into a local branch and had then fax the documents to the claims department for further review. At that time they closed the claim even after I told them I would not be out till XXXX so they said they would give me up to 120 days to provide the documents which I did with in 45 days upon receiving the documents they then still denied the claim. Claiming that the transactions were authorized which again is impossible due to me being in XXXX  and have no one or no reason for money to be spent. I get paid a little over XXXX dollars a month from XXXX to XXXX I should of had at least XXXX dollars in my account and if you subtract the XXXX transfer that I did authorize it should of been at minimum XXXX dollars including some small reoccurring transactions upon release my account had about XXXX dollars in it I was missing almost XXXX yet the amount I was told was being disputed was XXXX dollars which is wrong! I received a letter on my online banking XX/XX/XXXX stating that my claim was denied due to transactions being authorized which is false 100000 % I would like my money returned I do not make a lot of money and I have a son I need to provide for as well as finding a place to live this has put me in an extremely difficult situation to where now I have no money. I have lost also XXXX and they are doing nothing about it. Trying to tell me that I authorized those transactions when I did not. I will file a lawsuit if need be but was told to take this route first. Please help me get my money back. I will attach the document I received in XXXX  to provide proof I was XXXX  during that time frame on the document it states I was booked into XXXX  XX/XX/XXXX I received the document while still in XXXX on XX/XX/XXXX so on it it says that I am still in XXXX which is correct at the time I was released XX/XX/XXXX. Please assist me in anyway possible I will greatly appreciate it. The document proving that I was XXXX is in my truck and my truck is at the shop. But the claims department at chase bank has that document please have them provide it