davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-12-07
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WESTERN UNION COMPANY, THE (CA)

I submitted a money transfer request of {$5000.00} to Western Union on XX/XX/23. 
I wished to purchase a car in another state and wished to send the seller the purchase price. 
On the evening of XX/XX/23 Western Union withdrew {$5000.00} from my bank account. 
On the following day, XX/XX/23, Western Union informed me that the transaction was " Refunded '' as they believed the transaction to be a scam. ( The transaction was not a scam as I sent the seller the money by other means and I am now in possession of the car. ) As of today, XX/XX/23, Western Union has NOT refunded my money and Western Union is still in possession of my {$5000.00}. 
The attached bank summary shows that Western Union took {$5000.00} from my bank account on XX/XX/23 and has not made any refund to date. The second attachment shows that the transaction was " Refunded '' by Western Union on XX/XX/23, however no refund has been made. 
Please help me recover my {$5000.00} with interest and punitive damages.
Consumer complaint received 2022-02-23
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Credit Karma (VA)

There are two records on my credit report for Credit Karma XX/XX/XXXX. I dont know why there are distinct records. This is the way the information presents : 1. Credit Karma Date of request ( s ) : XX/XX/XXXX I did not make this request. 

2. Credit Karma Date of request ( s ) : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. 

Requests unauthorized. I do not have an active account with Credit Karma. The account was breached or a new account with Credit Karma was created with my personal information. I am unable to recover the account. 

I do not comprehend why a credit monitoring service does not have a monitoring mechanism for report abuse. If someone is abusing and attempting to obfuscate the misuse of information, the best way to validate is through credit information. How was this not flagged? Can information be purged to avoid audit trail? Why are there two separate records for the XX/XX/XXXX date and the second record has multiple dates? 

It is physically not possible that I executed these requests. I did not have any computer or internet access on XX/XX/XXXX. I did not make any of the requests. This is identify theft. I can not stop people from abusing my SSN. I should not be forever doomed to have my data breached because anyone with my SSN birth date and address can force their way into my accounts or create accounts using my information.
Consumer complaint received 2023-09-14
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NC)

Investigation Request to Delete reported data NOT certifiably COMPLIANT and PROVEN VALID and/or not documented as fully true and PHYSICALLY VERIFIED!

Id like to ensure that you have and ONLY RETAIN current, TRUE, CORRECT, COMPLETE, and MANDATED REPORTED information per FCRA regulations. I DEMAND, as it is my lawful RIGHT ( s ) to do so, that you DELETE all information that is deficient of any condition.

I listed below all the information that I found to be untrue, incorrect, incomplete, untimely, and not verifiable, and unsubstantiated. I have yet to be provided physical verifiable proof that the claims of negativity within my report is true. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( ALL BUREAUS ) XXXX | XX/XX/XXXX ( ALL BUREAUS ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TRANSUNION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2024-02-02
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Nelnet, Inc. (IL)

I have applied for the SAVE plan and after finally having it processed after almost 5 months, I was ready to start making payments again. My first payment was supposed to be in XXXX. However, Nelnet put an administrative forbearance for another 2 months as the email stated they were still processing the SAVE plan when it was clearly already processed. Now I have to pay another 2 months of additional interest and not able to pay on my student loans because of Nelnet 's mistake on placing an administrative forbearance stating that they were processing SAVE plan when it was already processed. I called Nelnet for the administrative forbearance to be removed immediately and restart payments in XXXX or XXXX when able in which they stated it will take 2 weeks to process which it already has been. If Nelnet responds that it will just take more time, that is NOT an acceptable answer as the whole process has taken almost 6 months to go to SAVE plan and is grossly negligent on Nelnet 's part.
Consumer complaint received 2023-09-13
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc. (SC)

I paid my loan off in XXXX.The Company sent me my title and reported my account closed and delinquent. I've spoke to a agent with XXXX XXXX.He stated it would be corrected but it hasn't yet.
Consumer complaint received 2018-05-21
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: PORTFOLIO RECOVERY ASSOCIATES INC (FL)

I have been going back and forth with Portfolio Recovery Associates about them trying to collect a debt against me, not owed, and failing to validate a debt. On XX/XX/XXXX, they sent a fraudulent document claiming the document came from the alleged creditor. This letter was never sent to me by alleged creditor because there was no account with them, so it could not have been sent. Additionally, PRA has been requested on 4 different occasions, to provide anything with my signatures, any transactions history, and any contracts I have ever had with your client. I also advised them that PRA LLC is a 3rd party, so you have no rights to collect anything from the alleged debtor since your company is not on any contracts ( The contracts in which you have failed to provide, in the first place ). I have no contract with you or with this alleged creditor. According to 73 Am Jur, 2d, Section 90-93, YOU HAVE NO RIGHT TO SUBROGATE YOUR COMPANY INTO ANY CONTRACT, WHETHER IT IS BY PURCHASE, ASSIGNMENT, TRANSFER OR TRADE. IF YOU BOUGHT THIS ALLEGED DEBT ( THAT YOU CLEARLY CAN NOT VALIDATE BELONGS TO ME ), THEN YOU DID SO ON YOUR OWN BEHALF, NOT AT THE REQUEST OF ANY ALLEGED DEBTOR, AND THEREFORE ARE A STRANGER TO THE TRANSACTION. Your company can not act as a substitute for the original alleged creditor.
Consumer complaint received 2017-12-18
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (GA)

1 ) My XXXX XXXX Credit Card is not reporting on all 3 bureaus and it should be. 

2 ) I have tried repeated times to get inquiries off of my report that I am not aware of. To make it worse some of those inquires show up multiple times on my credit reports on all 3 bureaus.

3 ) My XXXX XXXX Credit Card does not show up on my Equifax report but shows on XXXX & XXXX.
Consumer complaint received 2023-05-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NY)

I ordered a copy of my report and I found out that credit reporting agencies still indicate my dispute of items in my credit report. As of todays date, the Credit Bureaus have not responded to my dispute. According to the Fair Credit Reporting Act, the Credit Bureau must complete their investigation within 30 days. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2018-05-21
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Experian Information Solutions Inc. (FL)

I have been victim of three thefts of my identity, with XX/XX/2018 being the most recent when someone opened a XXXX XXXX credit card in my name and ordered merchandise which I was charged. 

I have asked all three bureaus to add a fraud alert to my credit reports but even with the fraud alerts the credit bureaus DO NOT VERIFY nor call me when attempts are made to open credit in my name. 

What good are these private credit bureaus for profit if they do not even protect consumers. Maybe its time to federalize these industries. 

I want the bureaus to add fraud alerts to my file and ENFORCE THEM WHEN CREDIT IS APPLIED FOR!!! 

RIGHT NOW THE CREDIT BUREAUS ONLY QUESTION ME ABOUT WHO I AM AND NEVER THIRD PARTIES WHO CALL!
Consumer complaint received 2024-04-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (FL)

I am writing to express my deep dissatisfaction with the continued presence of fraudulent items on my account despite previous attempts to address and rectify this issue. 

Despite assurances and promises of resolution, I regret to inform you that the fraudulent items persist on my account, causing not only financial strain but also significant distress and inconvenience. This failure to rectify the situation in a timely manner reflects poorly on your organization 's commitment to customer satisfaction and undermines the trust I have placed in your services. 

It is imperative that immediate action is taken to investigate and remove these fraudulent items from my account. I expect a comprehensive response outlining the steps that will be taken to address this matter promptly and effectively. Furthermore, I request assurance that measures will be implemented to prevent similar occurrences in the future. With this, I am asking for your assistance to remove these fraud items in my credit file : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX XXXX  ( Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Balance : {$490.00} XXXX XXXX ( Original Creditor : XXXX XXXX  ) XXXX XXXX : {$1300.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-05-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (NC)

This is my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following items : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-11-17
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC. (AR)

Company has stated that I re opened a loan in XXXX when I did not. Also they keep reporting different amounts and payment dates over time for the last 5 years. I have requested documentation and proof and then they re-hit my credit with more negative notes and different payment information. I show several different balances since XXXX when I originally began to try to fix my credit. I offered to see what repayment options I had to help pay the debt originally though the loan was a third party or straw purchase loan for someone else. The loans were for an ex I had for several years but she had limited income and could not get approved. I attempted to call and was always threatened with being sued, once I lost my job and we separated I wrote the loan off as something I would attempt to resolve should they ever allow me to and provide an accurate amount owed. The biggest issue is that the company never provided accurate information and the time lapse for the loan to fall off of my reports has passed. But instead of taking it off my reports they continue to change, alter, miss represent, fictitiously claim I made payments, and other malicious acts to continue to keep the infractions on my reports so they can continue to harm my credit. It is not ethically right and should be or possibly even could be illegal. Please help me resolve this issue so I can continue on with my life, they have written the loan off for a profit loss years ago and it does not harm them at all any longer, has not in over 8 years. Attached I have added several random different credit reports I can pull from different apps and statement stuff I have available from XXXX to XXXX, you can see major reporting differences and even were one shows a high balance of {$3300.00} and others show {$4400.00} and one recent XXXX XX/XX/XXXX late payments while others show some and others show lots? From my understanding the credit agencies all should benefit in my favor over this with the proof that I am sending. This account should be deleted in full and taken off of my reports. It is not fair at all that I continue to suffer and have major issues because this false reporting and lying that has been done.
Consumer complaint received 2024-04-09
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

The absence of valid evidence corroborating its accuracy and its reporting without substantiated proof contravene the 15 USC 1681i ( 7 ). I urge for the swift removal of this account unless sufficient evidence affirming its validity is furnished.
Consumer complaint received 2024-02-02
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: Upgrade, Inc. (PA)

I simply want to change my primary phone number on my account so I can log in to my account to pay my bills. They will not update my primary number even when I called from a verified number on my account, verified my last 4 of my social, address info and email address. I am also entering my account password. How much security verification do I need to simply get into my account? 

They want me to send a picture of holding up my license to my face and another with a statement of my account information. I can not get my statement because I can't log in to print it. They are causing me unnecessary additional fees because I would like to try to schedule payments but they are refusing to simply change a cell phone number.
Consumer complaint received 2024-02-02
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: JPMORGAN CHASE & CO. (FL)

XXXX XXXXXXXX XXXX XXXXXXXX submitted an outgoing wire transfer to me ( XXXX XXXX ) for the sale of my house, using XXXX XXXX. XXXX XXXX  initiated the wire to my bank which is XXXX. The amount wired was XXXX on XX/XX/2024 at XXXX XXXX. Chase Bank received the incoming wire, same day around XXXX XXXX  XXXX XXXX time. Chase bank flagged the incoming wire as Fraud and withheld the funds from me. Chase banks customer service said they sent an inquiry to XXXX XXXX  for more information. XXXX XXXX  has said multiple times that's they have not received such inquiry. Chase Bank is illegally withholding funds that are rightfully mine. Upon further investigation online, this seems to be a reoccurring problem with multiple Chase Bank customers. Chase bank will not give me any information nor a timeframe on when my wire will be released to my account.
Consumer complaint received 2024-02-02
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: U.S. BANCORP (FL)

After review of my XXXX XXXX XXXX report I found there was a derogatory account that is the result of identity. I contacted both US BANK and XXXX XXXX XXXX via certified mail and issued them Cease and Desist orders for identity theft and furnishing derogatory information on my good name, both companies used no proper procedures to ensure that all the information was 100 % accurate. In fact, I requested a copy of the original documents and that request has been ignored and disregarded. This has brought great distressed on my family.
Consumer complaint received 2023-11-17
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: GOLDMAN SACHS BANK USA (CA)

I initiated a wire transfer as part of a home buying process for $ XXXX on XX/XX/XXXX, there were no questions asking about what type of account it was. I was informed on XX/XX/XXXX that Marcus by Goldman Sachs did not transfer out to Trust accounts- this makes no sense as they do wire to external escrow/title companies on a case by case basis. This initially delayed the process. I was then forced to change the type of account at my receiving bank. 

I initiated another wire transfer on Tuesday XX/XX/XXXX at XXXX XXXX. This was after the wire cut off time and was informed that the wire would be processed next day but may take 1-3 business days. I asked that the wire be expedited and was told that it could not be. I noted that this was very time sensitive and we needed the funds transferred over to meet the close date for our mortgage closing process for a new home. I followed up the next day after the transfer did not complete and asked what could be done, and the representative escalated to a manager to expedite, I was told it was through the first verification and would be ready. I called to check in this morning at XXXX EST to check and re-iterated that in order to meet close, I needed them to verify the wire transfer this morning ( Thursday ) - they said it had not in fact been verified. They had no way of contacting the department in charge of verification and no updates beyond that the wire was in queue. I was told to call in in an hour to check. I called multiple times today and there was no change and no insight into what stage of the process it was in. The wire has still not transferred. In fact the bank 's notes incorrectly said that I told them that I needed funds by Friday - I told them no fewer than 6 times in the last 3 days that I HAD to have the funds by Thursday AM. Understood that they say 1-3 business days, but the communication has been poor and there is no accountability about how to manage the wire process and intercept and escalate if there are issues. We are now going into the third business day, which essentially means the expediting was meaningless. We have now missed the deadline for our close of escrow. Everyone felt bad for me but they were powerless to do anything. 

Generally speaking as a commercial bank Marcus by Goldman has failed in my eyes. My money is held hostage as it clears wire transfer timing, the rules behind where you can/ca n't wire to are not clearly articulated- especially at time of wire which I did OVER THE PHONE, and we missed close and there was no accountability.
Consumer complaint received 2024-02-02
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: DISCOVER BANK (CA)

DISCOVER received my notice to claim all rights, titles, interest, and guaranteed equity due to the Principal. They ignored instructions to transfer all bonds, coupons, certificates of indebtedness, and marketable securities bearing the Principal to the XXXX account of the Principal. Failure to complete requested transaction is a breach of your fiduciary duty as withholding access to securities of entitled persons is securities fraud. Please have a company agent contact me for confirmation of Principal 's XXXX information if unable to locate.