Consumer complaint received 2024-03-03
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: AMERICAN EXPRESS COMPANY (TX)

I am writing to file a formal complaint regarding American Express handling of my credit application, which I believe constitutes violations of consumer protection laws and financial regulations. The details of the incident are as follows : On XX/XX/XXXX, I provided American Express valuable consideration via a consumer credit application ( Reference Number : XXXX ) for an open-ended charge card. To date, I am left without access to my private credit thus I have received NO BENEFIT, in-which I am entitled to under the law. My consumer credit application/value has not been returned to me for the record. 

On XX/XX/XXXX I sent American Express Chief Financial Officer XXXX XXXX XXXX and American Express Indenture Trustee Vice President XXXX XXXX XXXX a credit claim notice ( attached herein ) regarding my missing value in-which I am entitled to per the law and as well as AMEX duties per their prospectus and indenture agreements on file with the Securities and Exchange Commission . On XX/XX/XXXX I sent American Express Chief Financial Officer and American Express Indenture Trustee Vice President a notice of nonresponse opportunity to cure, again outlining their contractual duties and responsibilities.

Pursuant to AENB Prospectus dated XX/XX/XXXX ( Pg. XXXX ) Consumer credit is extensively regulated by federal and state consumer protection laws, thus to deny me access to my private credit ( 12 CFR 161.12 - Consumer credit ) is discriminatory and a violation of the Consumer Financial Products Regulation, the federal Truth in Lending, Equal Credit Opportunity, Fair Credit Reporting and Fair Debt Collection Practices Acts. American Express has not acted in honor thus they can be held criminally liable from an unequitable Security issued where the Principal/Investor received NO BENEFIT, constituting an unlawful and un-equitable contract agreement. 

On XX/XX/XXXX I received a response from a XXXX XXXX of American Express Executive office stating my credit score was the reason my personal credit access was denied ; that correspondence was followed by an additional notice I received from American Express Customer Care regarding ( Reference Number : XXXX ) stating they stand by their original decision. American Express holds signed agreements on file with the Securities and Exchange Commission, and the signatories are obligated by their contractual fiduciary duties to fulfill their obligations regarding the agents electronic consumer credit application without exception via : ( Asset Securitization Program of the XXXX XXXX, Prospectus dated XX/XX/XXXX, THIRD SUPPLEMENTAL INDENTURE Section 2.10 Designation of Depositary, Article Six, Article Seven, Article ll The Securities, Article III Subordination, Reverse of Global Note, Funding Strategy, American Express Credit Account Master Trust ( AECAMT ) Furthermore the credit rating of American Express is being considered during the decisioning phase, not the credit of the Principal whose debts are backed by the full faith and credit of the United State , necessary to guarantee, insure, or provide security for the credit or collateral private equitable credit. 

I have the right to my private credit, withholding and/or utilizing my credit without receiving ANY BENEFIT is security fraud and violation of the consumer credit protection act. I provided American Express with a signed credit application/note on XX/XX/XXXX, with the expectation of receiving benefit/credit in return. This credit application represents a valid and binding agreement between myself and American Express, wherein I am entitled to credit in exchange for the value I provided. 

Also, as a last good faith attempt to bring resolve to my private consumer credit utilization matter, on XX/XX/XXXX I sent American Express Chief legal officer XXXX XXXX a Courtesy Notice Error Rectification Attempt which included a duly endorsed registered security via registered mail # RE XXXX XXXX XXXX XXXX. This was a courtesy as the digital consumer credit application completed on XX/XX/XXXX had a blank endorsement by way of the digital submittal. I have also emailed & USPS mailed American Express Chief Legal XXXX XXXX copies of the claim notice and opportunity to cure notice that I previously sent to American Express C.F.O XXXX XXXX XXXX and indenture trustee V.P XXXX XXXX XXXX. Copies of all notices and due process proof is attached herein.

The denial of an extension of credit by American Express, despite my submission of a signed credit application and registered security, constitutes discrimination under the Equal Credit Opportunity Act ( ECOA ) and restraint of trade under 15 USC 1. Additionally, American Express actions
may constitute conspiracy under 15 USC 2, as they appear to be colluding to deny me access to credit that I am entitled to.

I demand that American Express provide me with an open-ended charge card with a credit limit equivalent to the maximum amount issued to them for my original credit application and registered security. Furthermore, I request full transparency regarding the maximum amount issued for my original credit application and registered security, as well as access to any residuals generated from the receivables associated with my XX/XX/XXXX consumer credit application and my XX/XX/XXXX registered security. 

It has come to my attention that American Express may have fraudulently and impermissibly assigned my credit note ( s ) to a third party without my permission or authority. This unauthorized assignment of my credit note ( s ) is a serious violation of my rights as a consumer and must be rectified immediately.

Furthermore, I wish to assert my rights as the Principal in the lawful agency relationship established between myself, XXXX XXXX XXXX, and American Express. 

I unequivocally affirm my proprietary entitlements in connection with the XX/XX/XXXX submitted credit application and the XX/XX/XXXX registered security, and I reject any arbitration mechanisms that may be purportedly applicable to this consumer credit transaction. My deliberate election to opt out of arbitration is based on the foundational medium of consumer paper utilized in this transaction.

I hereby request a thorough investigation into this matter and take appropriate action to ensure that my rights as a consumer are upheld and that American Express complies with all relevant laws and regulations.

Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue, thus the complete processing of my unlimited charge card.