Consumer complaint received 2024-07-03
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO. (FL)

On XX/XX/XXXX, I received a phone call from Chase fraud bank department stating they need to verify suspicious activity. The person who called me ask for the last four of my social, birthday, and my debit card pin. I went out to eat that same night and my phone ended up being damaged to the point where the upper half of my screen is not responsive and has a digitizer issue. The money it cost to get it fixed is a lot so I waited until my next paycheck to get it fixed. Meanwhile, I have a secondary device I use, but its not in service however I use it for my XXXX XXXX  purchases. 
On XX/XX/XXXX, I had went to go get my device fixed. I noticed tons of transactions and I noticed my email was compromised. I quickly change my password to my email and I go over and call Chase bank to follow dispute. Unfortunately I was passed down More than four or five times because the individual customer service representative did not really comprehend XXXX and all four or five customer service representatives I was passed down to had very Difficult XXXXXXXX XXXX  to understand. While going over the transactions with the final Chase individual who can understand me and I can understand them to some degree. They went over some of the Fraudulent transactions And noticed the ATM transactions where done at chase bank and all other transactions happen in the state of Georgia. I have never lived or traveled to the state of Georgia before I was working down in Florida during this time. after I got done explaining the situation Multiple times due to a language barrier, I was able to get Dispute submitted however later that day, I checked my Chase account and noticed XXXX out of the XXXX claims were already closed. Which is quite confusing because he told me the bank can take up to 45 days to investigate this kind of matter. 
XX/XX/XXXX I called Chase Bank after Ive noticed I only received a provisional credit of XXXX which was kind of strange and wanted to know how long it would take for me to be credited for the rest of the money that is missing. When I called Chase I was told that Chase does not cover scams and my debit card Was used successfully with no failed pin attempts. And if I were going to go seek help, it would have to be outside of Chase Bank services. They can not help me. After hanging up and calling back and reaching another representative, who told me, I can submit documents and supporting evidence that these transactions were not authorized and or done by me, I requested Chase for the video cam footage of their branch In which the person who stole my money went to. I was told I would have to send a subpoena or a request and see if they still have the footage. 
Around XX/XX/XXXX, I reached out to visa and search of a way to see if I can get any help in this fraudulent case because my bank denied me my money. I was passed down from XXXX after they made a report back to Chase and was told by another chase representative they had reopened my claimand I should wait 10 business days to see another decision into my surprise. I was lied to this claim supervisor. 
As of XX/XX/XXXX Chase bank have taken in {$480.00} back out of the {$500.00} they gave me from previous provisional credit for the claim XXXX XXXX XXXX  XX/XX/year> In progress {$2.00} XXXX XXXXXXXX XXXX XXXX XX/XX/year> In progress {$15.00} XXXXXXXX XXXX  XXXX XX/XX/year> In progress {$3.00} XXXX XX/XX/year> In progress {$99.00} XXXX XXXX XXXX XXXX  XX/XX/year> In progress {$1.00} XXXX XXXX XXXX XX/XX/year> In progress {$16.00} XXXX XXXX  XX/XX/year> In progress {$21.00} XXXX XXXX XXXX  XX/XX/year> In progress {$370.00} XXXX XXXX  XX/XX/year> In progress {$16.00} XXXX XXXX XX/XX/year> {$1000.00} XXXX XXXX  XX/XX/year> {$800.00} XXXX XXXX XX/XX/year> {$1000.00} XXXXXXXX XXXX  XX/XX/year> {$19.00} XXXX XXXX XX/XX/year> {$5.00} XXXXXXXX XXXX XX/XX/year> {$25.00} XXXX XXXX XX/XX/year> {$12.00} XXXX # XXXX XXXX XX/XX/year> {$15.00} XXXX XXXX XXXX XXXX  XXXX XX/XX/year> {$500.00} XXXX XXXXL # XXXX XXXX XX/XX/year> {$400.00} XXXX XXXX XXXX XXXX  XXXX XX/XX/year> {$300.00} XXXX XXXX XXXX XXXX  XXXX XX/XX/year> {$500.00} XXXX XXXX  XXXX XX/XX/year> {$99.00} XXXX XXXX XXXX XX/XX/year> {$20.00} XXXX XXXX XXXX XX/XX/year> {$65.00} XXXX XXXX XXXX XX/XX/year> {$10.00} XXXX XXXX XXXX  XXXXXXXX XXXX XX/XX/year> {$40.00}