Consumer complaint received 2024-04-28
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc. (GA)

Square is holding {$290.00} of my funds for transfer to my bank. They placed a temporary hold on my funds w/out any reason given, just that my account is under review for the protection of my account. Customer svc is unable to site specific reason why, just a bunch of rehearsed speech stating as soon as the review is finished, my funds will be transferred to my bank. Hundreds of complaints on XXXX state the exact same thing, only others have thousands of dollars being held, some over 180 days w/no explanation as to why. I'm new on there & w/my second sale processed ( under {$100.00} ), I was placed under review, asked to provide a copy of my DL, which I did & they released my funds for bank transfer w/in a few hrs. I had a few more sales all under {$160.00} each & transferred to my bank w/no issues. I submitted a charge sale of {$290.00} & was immediately placed under review again, I provided the indepth info they were asking about ( how often would this customer be purchasing, various questions about my natural, plant based product sales, etc ). I answered immediately & am still being asked questions w/no resolution to when these funds will be transferred. As a new seller, I've only processed less than {$500.00} in sales since starting w/Square. I requested a card reader, but it hasn't been received so I've been manually entering each sale, then transferring to my bank. My first four sales were paid by those one-time use cards, all processed fine & no issues w/the customers. The {$290.00} sale was my customer 's actual credit card but manually entered due to not having a card reader. Again ... my total sales so far thru Square are under {$500.00} & absolutely no problems from my customers or w/my acct. Upon Learning my transfer funds were placed on hold, I contacted cust svc trying to find out what was going on... I was told by a very poor English speaking Square customer svc rep that I was being " investigated '' and to let the review run it's course. I asked him what in the world I'm being investigated for & he said this is normal... I've never been told anything else. I called back & got a lady & she said he gave wrong info, I'm not being " investigated '' but rather under review. After doing extensive research on the complaints against Square for this very practice, I called back & had the customer svc rep to deactivate my acct & she stated my funds would be transferred to my bank. Still haven't received my funds from the {$290.00} sale. I don't know what to do, I just want to be paid, but not wait 180 days for review since I deactivated my account. I'm definitely filing complaints w/CFPB & XXXX XXXX This is absurd! Hundreds of complaints about same practice from Square on XXXX ... take a look! My amount of funds is very small compared to others that this is happening to. I truly need my funds, no chance of this customer cancelling the sale so no risk at all to Square! Since I had the customer svc lady deactivate my acct, I can't call them, or email them ... no way to communicate w/them, they blocked me & are holding my funds of {$290.00}. The cust svc lady stated if she deactivated my account, funds would be transferred to my bank. I haven't rcvd them & can't contact them since they blocked my account. Please help me! No one should ever use Square!!!