Consumer complaint received 2024-01-06
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: JPMORGAN CHASE & CO. (NC)

XXXX, Thank you for your prompt and courteous response to the mistreatment I have been receiving for months at the hands of Chase Bank. Also, many thanks as well for your concern. 

I assure you and Southwest I shall continue to fly on your airline as I have done since my early business flights back in the XXXX. 

Over the last year Chase has canceled and reissued my credit card account number 6 times where I have retained and documented this activity on the part of Chase.

Chase advises this policy is initiated each time I fail to recognize a charge. I have opined numerous times to simply cancel the charge and partner with me in monitoring charges as I do on a weekly ( sometimes more frequently ) basis.

Each time Chase issues a new credit card number and card, I must spend hours on the phone calling my monthly bills ( creditors ) to report a new card. This activity must wait 5 to 7 business days until my new card arrives in the mail via of regular mail where it is ( as ) or more vulnerable to theft or being lost in the mail ; creating a greater credit threat than any single unrecognized charge. 

At last, check my credit score was near or just above XXXX. Today in the mail I received 4 cancelation notices as Chase did not process my automated premium payment for my homeowners, auto, umbrella, and scheduled items floater ; leaving me with 15 days to make a payment by alternative methods or face having no homeowners, auto, umbrella liability, and valuable articles coverage. 

I have copied my congressman on this email, and I am filing a complaint with the Consumer Financial Protection Bureau where I shall copy both your office and Congressman XXXX XXXX on this email and shall provide a copy of my complaint to Consumer Financial Protection Bureau to Chase, Southwest Airlines, and XXXX XXXX. 

I believe action to prevent the above practice should be taken immediately not only because of its negative impact on consumer credit, ability to pay monthly bills, possible negative impact on credit scores, but also because this policy is applied broadly by Chase and is only intended to protect their financial institution without regard or even the slightest care for the consumer, their customer. 

In addition, I am asking XXXX XXXX to consider legislation that would require all banks to initiate recovery actions against predators who make fraudulent postings. 

I have spent 45 years investigating insurance claims, fraud, money laundering, mail fraud, and I can tell you with all certainty ; Chases fraud department is a sham!

It is sad that such a fine airline as Southwest would expose their long standing and frequent flyers to such un-caring service that lacks the flexibility to place your good customers financial interest ahead of their recalcitrant corporate policy. 

Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, NC XXXX XXXX XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX Subject : Southwest Airlines Response to your Inquiry ( Case XXXX XXXXXXXX ) Dear XXXX, Thank you for taking the time to contact us. As a valued Rapid Rewards Member, I appreciate the opportunity to respond to your concerns. 

Im sorry to know that you remain disappointed with the Southwest Airlines Rapid Rewards Credit Card from Chase. Although Chase must address your concerns directly, that doesnt mean we arent saddened to learn about your continued frustration. We use feedback like yours to ensure that our Customers find value in the service that we provide, including our relationships with our Partners, and your feedback will be made available to our Senior Leadership.

It's our hope that you will continue flying Southwest Airlines as it would be our privilege to welcome you onboard for many years to come. 

Sincerely, XXXX XXXX Southwest Airlines XXXX | Flight | Hotel | Car | Rapid Rewards | Travel Tools This is a post-only mailing from Southwest Airlines. Please do not attempt to respond to this message. 
Southwest Airlines XXXX XXXX XXXX XXXX XXXX XXXX XXXX Copyright XXXX Southwest Airlines Co. All Rights Reserved. 
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