Consumer complaint received 2024-02-20
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: CAPITAL ONE FINANCIAL CORPORATION (NV)

I was a complaint pursuant to violations of the Equal Credit Opportunity Act, and false statements made by the company pursuant to XXXX XXXX. 

I am a customer with Capitol One. The company frequently has its lending serviced overseas. In recently applying for a credit line increase ( s ) I received the attached two form letters indicating that information was pulled from XXXX to make the decisions. I went to XXXX and reviewed my report. No soft or hard pull from Capitol One for more than 2 years per XXXX. 
( Based on the information provided by XXXX, it would appear that Capitol One has sent me a scripted form letter that is full of untruths. ) Because Capitol One has the Creditwise info as well as the XXXX info. I feel the company is engaging in a XXXX as the XXXX information is clearly not complete and up to date. 

I attempted to discuss this over the phone and the representatives had to transfer me from over seas to the US and I went from a person in XXXX  to a person in XXXX  and both were bereft of the ability to speak on these matters and or resolve them. 

Capitol One also sells me this product : Credit Wise. Which monitors my credit for me. ( I really don't need it as I am connected to all three bureaus directly. ) Antitrust issue as I was advised by the representative XXXX from XXXX  ID Number : XXXX on a recorded line that Capitol One only uses information from XXXX when making a decision on a Credit Line Increase. That would be corruption and or anticompetitive practices. The Credit Wise product feeds data from XXXX. And is used when making preapproval offers for new Capitol One products. 

I am requesting injunctive relief that the company cease and desist these unfair lending practices. 

I am requesting that the company issue an apology. 
I am requesting the company contact me to 'unlock ' my profile and or use the XXXX XXXX available to make a lending decision based on 'Credit Wise ' product. 

The company has denied my requests to increase my credit line by instead offered me a second card with an annual fee to attempt to make money off me that way in lieu of ethically just reviewing and granting a credit line increase like a normal lender. This is a new pattern in the industry. Deceptive lending practice. Forces people to open more credit lines than they need. 

I have spent multiple years working at a credit card company ( VISA ) and I had lending authority, the information as provided from the Capitol One Representative made the internal operations appear to be babyshambles. I was advised the Credit Line Review process is done in back office only and they can not even connect to a manager to discuss further. Per representative in XXXX  who was the 'highest " phone escalation they could offer. 

I am requesting Company to offer MCLM ( Multiple Credit Line Management ) which would allow consumers to merge multiple accounts into one account with the maximum credit line they qualify for. To help avoid unnecessary annual fees.