Consumer complaint received 2024-07-05
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TrueAccord Corp. (TX)

On Fri, XX/XX/year> at XXXXXXXX XXXX, XXXX at TrueAccord emailed me the following collections message : ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ TrueAccord TrueAccord logo We wanted to explain how your balance got to TrueAccord. 

This debt came from a Washington XXXXXXXX XXXX, XXXX was the lender used for financing. 

Washington XXXXXXXX XXXX, XXXX is the original creditor and sold the debt. 

XXXX XXXX XXXX purchased the account and has asked us to help you resolve this balance and that's how we got involved. 

View your options for resolving your balance of {$6200.00} by visiting our website below.

View my options This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Nothing in this email changes your rights as described in our initial communication. 

Please read below for important disclosures. 

Your TrueAccord account number is : XXXX Unsubscribe Privacy Policy Dispute this debt Need help? Call us at ( XXXX ) XXXX ( TTY XXXX ) between Monday - Friday, XXXX XXXX - XXXX XXXX  ET Copyright 2024 TrueAccord Corp . 
XXXX XXXX XXXX, XXXX XXXX, XXXX, KS XXXX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Thinking this was related to a rental car vehicle accident that happened in Washington in XXXX, I replied : " Hello, This debt is being worked out by our credit card company. Once it's resolved how much we will owe personally, we will be sure to pay it. '' On XX/XX/year>, XXXX CST, I received an update : Your request ( XXXX ) has been updated. To add additional comments, reply to this email. 
XXXX XXXX ( TrueAccord ) XX/XX/year>, XXXX CST Hi XXXX XXXX Thank you for reaching out about this balance. Im happy to help with your request. 

Personalized Payment Plans ( Click to choose your plan ) : XXXX : XXXX? XXXX If you cant pay today, click Change Start Date below your plan options to select a date that works for you. 

Please dont hesitate to contact us if theres anything else we can do for you. Ill reach out to help if I see your plan isnt set up yet. 

Sincerely, XXXX Please read below for important disclosures. 

TrueAccord is a debt collection agency and this is an attempt to collect debt. Any information obtained will be used for that purpose. We are required under state and/or federal law ( s ) to notify consumers of certain rights. This does not include a complete list of rights you may have under state or federal laws or regulations. Federal Law or other state laws may also provide you with similar or even greater rights.

Nothing on this page changes any of the rights we have previously explained to you.

CALIFORNIA TrueAccord is licensed by the Department of Financial Protection and Innovation, license number XXXX. 
COLORADO Our Colorado office is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Colorado XXXX Phone : ( XXXX ) XXXX or ( XXXX ) XXXX ( TTY XXXX ). 
XXXX XXXX  XXXX This collection agency is licensed by the New York City Department of Consumer Affairs, license number : XXXX. 
NORTH CAROLINA TrueAccord Corp is licensed to operate under permit number XXXX. 
TENNESSEE TrueAccord Corp is licensed by the Collection Service Board of the Tennessee Department of Commerce and Insurance. 

Email : XXXX or call us toll free at XXXX ( TTY XXXX ) Office Hours : M-F, XXXX XXXX XXXX XXXX XXXX  ET TrueAccord XXXX XXXX XXXX XXXX XXXX XXXX, KS XXXX XXXX If you would like to unsubscribe, please respond to this e-mail with " Unsubscribe. '' ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Thinking this was odd, I checked in with our rental company regarding our damaged vehicle claim, and discovered that it was already paid by our credit card company, and there was no collection happening regarding it. 

I then contacted the TrueAccord company again stating that this debt collection was not legitimate and/or was not meant for me. The time and date of this last communication I no longer have record of. 

I received no more communication from the company regarding this collection.