Consumer complaint received 2024-01-23
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO. (NY)

I am writing to urgently bring to your attention a grievous and distressing matter that has adversely affected my small business, XXXX XXXX, a modest, home-based business based out of XXXX, NY with XXXX employees. 

OVERVIEW/TIMELINE : On XX/XX/2023, an account was illicitly set up with XXXX, XXXX payroll company in New York , using my personal credentials, including my bank routing and account numbers, tax identification number, social security number, and date of birth. I wish to categorically state that I have never authorized the creation of this account, nor have I had any prior association with XXXX. I never received any correspondence from XXXX such as email or phone notification regarding the establishment of this account. 

Two unauthorized ACH withdrawals were made from my Chase business checking account on XX/XX/XXXX and XX/XX/XXXX, amounting to {$37000.00} and {$45000.00} respectively. 

I first reported the unauthorized ACH withdrawals to my bank Chase and filed a claim with their fraud department. While Chase temporarily reinstated the amounts pending an investigation, I later received a communication indicating that the first transaction was deemed authorized, the money taken out of my account, and the second one was rescinded, and funds from the second ACH transaction was returned to my account. 

I have exhausted all channels with Chase and the last correspondence from them was that it is incumbent upon me to try to recover funds from XXXX. 




I have taken the following steps with Chase to date : XX/XX/2023 Called Chase XXXX Department and filed claim for both transactions XX/XX/2023 Received letter from Chase and they claimed that the first ACH withdrawal was legitimate according to their findings. 
XX/XX/2023 I went to my local branch to file a complaint and dispute the findings. 
XX/XX/2023 Received notification from Chase claiming the second ACH withdrawal was unauthorized. Monies for this was put back into my bank account. 
XX/XX/2023 I escalated claim with Chase and was put in touch with their XXXX office and assigned a case worker/ researcher. Was assigned a case # XXXX XXXX and caseworker XXXX XXXX Phone number is XXXX extension XXXX. 
XX/XX/2023 XXXX informed me they completed their research and not able to put my stolen monies back into my bank account. They said I have to resolve issue with XXXX. 

To this date I have filed the following reports, which are attached. 

Filed a Police Report with XXXX XXXX XXXX, XXXX, NY. ( XXXX ) Filed a claim with the Federal Trade Commission ( FTC ) through identitytheft.gov. 
Submitted a claim with the FBI 's Internet Crime Complaint Center ( ic3.gov ). 
Sent a letter to NY Attorney General I am in the process of engaging Justworks who retained an attorney, XXXX XXXX. I have given them a date of XX/XX/XXXX to respond to a series of letters that I provided them with hopes of resolution. 

In terms of Chase, my bank for over 25 years, I am extremely disappointed in their actions and guidance during this incredibly difficult time. They have not been very cooperative and certainly have not been an advocate ( their client ) on my behalf. They have passed me on from department to department to no avail. They have not provided me with any meaningful explanation nor paperwork detailing the XXXX withdrawals. And both XXXX withdrawals were completely inconsistent with our typical payroll ACH withdrawals which is approximately {$6000.00} twice a month. I have XXXX employees and are a home-based business. From a suspicious activity point of view, how come I was never notified of such large transactions? I strongly feel that I should have been notified and alerted at the onset of this timeline. And they want me to resolve this on my own with XXXX. 

To this date I still do not know who set up the account with XXXX, who was the account representative at XXXX who established this account using my credentials. Who called in the supposed payroll and where did the funds go. This seems like basic information that I should have from the onset. Chase did not perform proper due diligence in their research and have not provided me with any reasonable explanation or basic information that they based their decision on. 

I am hoping that The XXXX XXXX XXXX XXXX can advocate on my behalf or provide me further guidance and action steps that I can take to try to recover the funds. 

Regards, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Attached : Police Report, XXXX report and FTC report