Consumer complaint received 2024-02-26
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis (FL)

This is a complaint against Genesis debt collections as a repeat offender of consumer protection laws. 

I find it imperative to share my experience and concerns about XXXX  XXXXXXXX XXXX XXXXXXXX and XXXX as the company that uses Genesis and supports their operational methods. Genesis first called me on XXXX XXXX XXXX, a full year and two months since I had moved out from my prior apartment lease at XXXX XXXXXXXX XXXX XXXX ( operated by XXXX ) XX/XX/XXXX. The caller from an unknown number with area code ( XXXX ) XXXX asked if I was me and to confirm to them my identity with full name and confirm the last four numbers of my social security number to them. This person would not discuss the nature of the call until I would. With the bare confirmation of my name, I repeatedly asked to know the purpose of the call as all I knew it could be a scammer and the demeanor was not professional or ethical. The caller reluctantly explained it was an attempt to collect debt owed to XXXX XXXXXXXX. They couldnt even pronounce the name correctly! They asked if I could pay it now on the phone. I requested they follow proper protocols and mail me the evidence, documentation and verification to the work address of record on my lease agreement. If indeed that was a legitimate action, I would act accordingly if the information was accurate. To this the caller replied that was impossible until I could confirm my identity fully. They never e-mailed or sent any paperwork as required by law. Various sketchy texts followed and even mis-spelled the name of the rental complex being represented. The following months different people from Genesis left voicemails and texts again stating they were Genesis debt collectors demanding I contact them, or I would be reported to the credit agencies. The last call and text as recent as XX/XX/XXXX and they are not supplying the required documentation of following due process as required by law. 

For your awareness, I did approach XXXX XXXX XXXX XXXX XXXXXXXX XXXX and asked to speak to their Property Manager, XXXX XXXX during the week after my departure. She never returned my calls or set up an appointment to see me. 
Last e-mails from her I received were dated XX/XX/XXXX, asking the residents prudence during hurricane Ian and rescheduling the balcony painting schedules due to the hazardous weather. XXXX XXXX XXXX XXXXXXXX ( XXXX operated property in the state of Florida ) administratively closed my accounts on XXXX XXXX, XXXX, and these were reported to the credit agencies as all in good standing with payments made 100 % on time. XXXX XXXX XXXX XXXX leasing office Assistant Manager sent the last FAS to XXXX in XX/XX/XXXX ( six months after I vacated the apartment ) when the Florida Statutes establish the notification to be issued in 7 days to 30 days after vacating an apartment and furnish a copy to the addresses of record on the lease agreement. Such documentation was never furnished to me or provided in the manner required by Florida Statutes No. 83 and Fair Debt Collection Practices Act ( FDCPA ) 805 and ( FDCPA ) 806.