Consumer complaint received 2024-05-17
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Jim Bottin Enterprises, Inc (AZ)

My husband and I signed up ourselves and our son for a gym membership back on XX/XX/XXXX. After multiple billing issues where funds were being incorrectly debited from our accounts and multiple trips into the physical location to try and correct the problem, we finally decided to cancelled our three memberships in person and in writing in XX/XX/XXXX. We were told our membership had been successfully cancelled by two front desk employees and management but continued to be charged each month. We had to call and physically go into the gym to re-cancel all three memberships and repeatedly dispute the transactions with our bank. On XX/XX/XXXX of XXXX after another unauthorized fraudulent charge was made to our accounts I once again spoke to a manager who confirmed and apologized, via email, for their failure to properly cancel our three accounts back in XXXX as repeated requested by my husband and myself in person and in writing. I have attached a copy of this email. On XX/XX/XXXX, after yet another unauthorized charge to our account I reached out to customer service in writing via email and informed them of the situation, once again clarifying that all three accounts have been requested to be canceled. On XX/XX/XXXX I received an email from the company which I have attached to this complaint which in summary stated that we allegedly owed {$110.00} for XXXX, XXXX and XX/XX/XXXX and that we needed to make this payment to finalize our cancellation request. Though this allegation is false because we had already put in our cancellation in XXXX the company once again took the funds from our account without authorization. I have attached a copy of this payment to this complaint. Even though the payment of {$110.00} was stolen from our account and on XX/XX/XXXX the company reached out to me via email and stated that my membership had been cancelled. And that, there are no further payments due. ( I have attached this email to this complaint ) The company once again without authorization fraudulently withdrew funds from our account claiming that we still owe them funds and apologize for the confusion and stated that our accounts hadnt yet been canceled and was pending because no request was sent in prior to an email sent in XX/XX/XXXX. The rep continue to ignore the proof sentence, including screenshots of bank statement, showing the payments and email communications from the management and customer service then threatened to have my account sent to collections if we did not pay them. ( I have attached this email communication to this complaint as well ) I have repeatedly asked not to be contacted further and stated that I would not be paying and that I wanted a refund for unauthorized funds pulled from my account fraudulently repeatedly ignores my request to cancel and withdraw funds from my account that are not authorized. In the emails, you can see the customer service rep acknowledges the three accounts and even list them in the subject lines which shows that they are aware of our request that all three accounts be canceled. This company has stolen funds from us and refuses to cancel our accounts even after acknowledging our request in writing back in XXXX by their own management and acknowledging our request via email.