Consumer complaint received 2023-12-20
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: I.C. System, Inc. (MA)

I am writing to file a formal complaint against XXXX regarding highly unjust billing practices and mishandling of my account, which has resulted in unwarranted charges and involvement with a debt collection agency, I.C. System. 

On XX/XX/XXXX, I engaged XXXX 's online sales services to explore the possibility of switching from my current wireless provider, XXXX XXXX XXXX , to XXXX, seeking to retain our phone numbers and utilize our existing devices. Despite expressing interest in the XXXX family plan, I refrained from confirming a start date as I needed to confirm details with XXXX XXXX XXXX regarding our ongoing contract and the unlocking of our devices. 

Upon contacting XXXX XXXX XXXX the next day, I discovered that our devices would remain locked for an additional two months until our contract concluded. Immediately, I informed XXXX XXXX customer service of this situation, explaining the necessity to postpone the transfer of numbers and activation of services for this duration. Unfortunately, XXXX XXXX response lacked understanding or accommodation, leading to an erroneous shipment of two phones and two XXXX cards on XX/XX/XXXX, followed by an email on XX/XX/XXXX confirming account activationdespite my explicit communication of the delay. 

Despite receiving the phones, I did not open or activate any of the devices or XXXX cards. However, two months later, I received a billing statement from XXXX charging me nearly {$1000.00} for services that were never activated or utilizedan unjustifiable and erroneous charge. 

In an attempt to rectify this issue, I promptly contacted XXXX 's customer service, reiterating the unlocked status of my phones by XXXX XXXX XXXX and my willingness to transfer the numbers if billing discrepancies were resolved. However, XXXX insisted I pay the outstanding balance for services never utilizedan unreasonable demand that disregarded the facts and fair consumer treatment. 

I called XXXX customer again and was provided the instruction how and where to return the deviced back to XXXXXXXX. Ironically, ddespite returning all unopened devices as instructed, I continue to receive letters from I.C. System indicating an outstanding balance of {$1000.00} as of XX/XX/XXXX. 

I have made repeated attempts to resolve this matter directly with XXXX but there has been no satisfactory resolution. The recurrence of unwarranted charges and the involvement of a debt collection agency have caused immense frustration and concern. 

I am reaching out to the Consumer Financial Protection Bureau in the hope of seeking intervention and resolution in this matter. I request an investigation into XXXX 's billing practices and mishandling of my account, with a specific emphasis on the unjust charges and the involvement of I.C. System. 

I kindly urge you to take prompt action to address these issues and rectify the inaccuracies in XXXX 's billing system. Additionally, I request the cessation of any further contact from I.C. Systems regarding this unjust debt. 

I appreciate your attention to this matter and hope for a swift and fair resolution to prevent any further distress or inconvenience.