Consumer complaint received 2024-05-13
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: DISCOVER BANK (CA)

XXXX has been wrongfully charging my credit card after multiple attempts with emails to get them to stop. 
This has been going on for 4 - 6 months and continues every month even after repeatedly requesting they refund the amount and stop charging me and they have done neither. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Here are the bot emails I have received from billing but I am still getting charged. 
I have been charged again this month. 
Inbox XXXX  Support XXXX Thu, XXXX XXXX, XXXX to me Hi there, This is our friendly XXXX  confirming we received the following message via our Contact Form : XXXX XXXX XXXX XXXX XXXX, XXXX UTC  I keep being charged every month even after it's been canceled months ago. Can you please fix this. My email is XXXX XXXX XXXX XXXX current response time is around 24 hours, though we will get back to you faster when possible! 

In the meantime you might find what you're looking for in the XXXX XXXX XXXX. 

Have a great day! 

- Your friendly neighborhood XXXX! 

P.S. Normally we shy away from automated messaging like this because it feels impersonal. However, we've heard from many customers that they like confirmation that we received the request. Dont worry, a human will be in touch with you soon! 

[ XXXX ] XXXX  Support XXXX XXXX, XXXX XXXX, XXXX to me Hi XXXX, Thanks for reaching out. My name is XXXX XXXX XXXX XXXX XXXX. I understand that you were charged on your account despite canceling your paid plan. I'm here to help you out. 

Upon checking the XXXX account under your email address, I didn't find any recent charge on your billing page. 
Link XXXX XXXX XXXX XXXXXXXX ( view larger ) It could be possible that another XXXX account is currently on a paid subscription using your payment method, I can track down the email address on file by your card payment details. 

Please share the following details about the card you used to pay for Zapier : Last four digits of the long card number Expiry date on the card Full name on the card Date and amount of the last payment you made to us If you used your XXXX account, please provide the following : XXXX Invoice ID XXXX email address Date and amount of last Zapier charge To locate the Invoice ID in XXXX : Log into your XXXX account Click Activity ( near the top of the page to see your most recent account activities ) Search for the transaction Click the transaction to bring up payment details including the Invoice ID ( its a XXXX string made up of both letters and numbers ). If youre on the mobile app, it might be down at the very bottom of a transaction. 

I'll be looking forward to your reply. Please let me know if you have any other concerns. 

Kind regards, -- XXXX XXXX - XXXX XXXX Need help or inspiration? Check out our Help Center and XXXX XXXX! 

[ XXXX ] XXXX  Support XXXX XXXX, XXXX XXXX, XXXX to me Hi there XXXX, This is our friendly Zapbot again, checking-in on your latest support request : XXXX XXXX XXXX XXXX XXXX  XXXX XXXX UTC I keep being charged every month even after it's been canceled months ago. Can you please fix this. My email is XXXX XXXX XXXX It looks like XXXX sent a reply, and we wanted to check-in to see if you needed any extra support. 

If you do, please reply back here when you get chance. If we dont hear back from you in a few days, well mark your request as solved. 

Have a great day! 
- Your friendly neighborhood XXXX!