Consumer complaint received 2024-04-25
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Foris DAX, Inc. (AZ)

My original Dispute was with XXXX. They are a shady company and instantly charged me twice over a year ago. I asked for a refund and canceled the order. They refunded my overcharge and I thought it was over. A year later I received a new charge on XX/XX/XXXX of this year for XXXX as this turned out to be a subscription fee. I immediately disputed this charge and it took over a month for them to refund. I was pleasantly surprised when the refund came and the very next day they charged another XXXX. In the mean time, I have had XXXX charge my card for XXXX on XX/XX/XXXX. I did not authorize this charge. On XX/XX/XXXX XXXX on XX/XX/XXXX for XXXX I did not authorize the purchase. On XX/XX/XXXX XXXX charged my card XXXX I did not authorize this transaction. On XX/XX/XXXX XXXX charged my card XXXX as an unauthorized purchase. On XX/XX/XXXX XXXX charged my card XXXX as an unauthorized purchase. In total I have XXXX of outstanding charges on my card that I have approved or ordered anything. There is no customer service at crypto.com on the credit card side. i love the app but this is unacceptable service. I have the card frozen but it is a different type of card that I fund with my own funds. So I have to use it or lose it. They have made no reccomendations to move my funds or transfer to a new card. Through frustration I am filing this complaint. 

Below is an email chaing of the poor service and responses. 

XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX and XXXX XXXX I am enclosing another dispute. XXXX XXXX  ( My previous dispute ) refunded the XXXX on XX/XX/XXXX and then immediately charged me the XXXX XXXX from Crypto.com XXXX XXXX, XXXX, XXXX to me Hello XXXX XXXX Thank you for contacting Crypto.com support. I am XXXX and I will be assisting you today. 

Please accept my apologies for the late reply. 

Can you please provide a screenshot of the unauthorized transactions? 

I remain available. 

Best Regards, The Crypto.com Team XXXX Crypto.com On Tue, XX/XX/year> at XXXX XXXX XXXX XXXX XXXX wrote : XXXX and XXXX, I am enclosing another dispute. XXXX XXXX  ( My previous dispute ) refunded the XXXX on XX/XX/XXXX and then immediately charged me the same amount. Is there anyway to block this company from charging me any further charges? After I have been refunded. Also, I have added two disputes from companies I have never purchased from. I could not find anything on XXXX on XX/XX/XXXX. XXXX does exist but I have not made any purchases from this company. I have attached the dispute form for all three transactions and included a picture of the aether refund and simultaneous charge. Please make this a top priority. I use my crypto card all the time and do not want to have to change or cancel. Can we block these companies? Please confirm receipt of this email. Your services on dispute matters have been much slower than expected and I have almost 600 dollars of my money floating out there in suspense. 

Sincerely, -- XXXX XXXX XXXX intercom XXXX XXXX XXXX XXXX, XXXX XXXX I have uploaded 4 screenshots. XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX XXXX XXXXXXXX XXXX XXXX to me Hi XXXX, Thank you for reaching out to the Crypto.com team. 

Apologies for the delayed response. We have been experiencing a high volume of inquiries and the team is working hard toward resolving all in a timely manner. 

Before we can share any account-specific information, we need to make sure that you are the actual account holder. To do this, choose one of the below options : - Login to the app and contact us through the in-app chat by tapping on the Menu icon -> Settings -> Support, and then on " Contact Support ''. 

OR - Send us the last 4 digits of your phone number and the last 4 characters of the identification document you used when you registered with us. 

Your account security comes first. Thank you for your cooperation. 

Best regards, The Crypto.com team XXXX Crypto.com On XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX wrote : I have uploaded 4 screenshots. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was a purchase I disputed and was refunded. They immediately charged my account like they did the first time I disputed over a year ago. The other four I did not purchase or authorize to hit my card. I believe it is the same company changing the name and recharging over and over again. I have had to freeze my card. Please do your research and refund my monies. I have had these disputes going on far too long. 

XXXX XXXX XXXX On XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX from Crypto.com XXXX wrote : Hello XXXX, Thank you for contacting Crypto.com support. I am XXXX and I will be assisting you today. 

Please accept my apologies for the late reply. 

Can you please provide a screenshot of the unauthorized transactions? 

I remain available. 

Best Regards, The Crypto.com Team XXXX Crypto.com On XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : XXXX and XXXX, I am enclosing another dispute. XXXX XXXX  ( My previous dispute ) refunded the XXXX on XX/XX/XXXX and then immediately charged me the same amount. Is there anyway to block this company from charging me any further charges? After I have been refunded. Also, I have added two disputes from companies I have never purchased from. I could not find anything on XXXX on XX/XX/XXXX. XXXX does exist but I have not made any purchases from this company. I have attached the dispute form for all three transactions and included a picture of the aether refund and simultaneous charge. Please make this a top priority. I use my crypto card all the time and do not want to have to change or cancel. Can we block these companies? Please confirm receipt of this email. Your services on dispute matters have been much slower than expected and I have almost XXXX dollars of my money floating out there in suspense. 

Sincerely, -- XXXX XXXX XXXX XXXX