Consumer complaint received 2024-06-21
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION (FL)

In XX/XX/XXXX, I contacted Capital One to arrange a payment agreement to pay off the full balance of the business joint credit card account that was reporting on my consumer profile. At that time, the total balance owed was {$1500.00}. To resolve the outstanding balance, I entered into a payment agreement with Capital One to pay the balance in full by making a total of 10 automatic payments between XX/XX/XXXX XX/XX/XXXX of {$150.00} monthly, with the XXXX and final payment being {$150.00}, which would pay the account in full and bring the balance to XXXX. All automatic payments were completed, and the balance was paid off in full as arranged in XX/XX/XXXX. 
Over the past three years, Capital One has failed to comply with FCRA by continuing to furnish and verify, unverified, incomplete and inaccurate information to the CRAs XXXX and XXXX. Since XX/XX/XXXX, Capital One has continued to omit materially positive payment and balance information while continuing to selectively furnish unverified, incomplete, inaccurate information to the CRAs that has harmed my ability to obtain new credit. Over the same period, XXXX and XXXX has remained complacent and abdicated its duties required by the FCRA to ensure the complete and accurate reporting of each consumer profile. 
In an attempt to resolve the incomplete and inaccurate reporting in accordance with the FCRA laws regarding the dispute process, a total of more than 25 disputes were filed with Capital One directly and with the CRAs XXXX  and XXXX to resolve a series of habitual reporting errors that remain unresolved including the unlawful re-aging of the account, continuing to report unverified high balances that were never reached ( {$1700.00} ), and the material omission of more than XXXX years of positive payment history and low balances, including the final 10 months of automatic payments made to Capital One to pay the account in full. After Capital One admitted it did not have evidence to support the high balance reporting of {$1700.00} on the XXXX and XXXX reports, Capital One still provided dispute result letters stating the information had been verified and was correct although it remains that it was unable to produce any documents to support this information. A report highlighting the latest series of errors reporting on my XXXX and XXXX consumer reports as of XX/XX/XXXX is enclosed herein as an attachment to this complaint. 

Capital One, XXXX and XXXX willfully failed to comply with its duties and obligations under FCRA by inadequately handling and prematurely closing the numerous disputes filed to address the incomplete and inaccurate reporting. After failing to adequately process multiple disputes to resolve the inaccurate and incomplete reporting, Capital One, XXXX and XXXX further failed to fulfil its obligations under FCRA by failing to furnish information requested by the consumer, as documented in the dispute letters to Capital One, XXXX and XXXX dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. These dispute letters are enclosed herein as attachments to this complaint. 
While XXXX and XXXX  inaccurate and incomplete reporting of this account remained unresolved, Capital One, XXXX and XXXX continued to verify the account information stating, in part, that it completed an investigation and determined that the account was reporting correctly although neither report matched the account statements provided by Capital One detailing payment and balance history. Copies of the latest dispute results furnished by Capital One, XXXX and XXXX is enclosed herein as attachments to this complaint. 
It is unlawful for Capital One, XXXX, and XXXX to continue to report information that can not be verified, information proven to be either materially incomplete or inaccurate. Pursuant 15 U.S. Code 1681i ( 5 ) ( A ) Procedure in case of disputed accuracy, Treatment of inaccurate or unverifiable information. If, after any reinvestigation under paragraph ( XXXX ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. 
Through the process of filing the XXXX formal disputes with Capital One, XXXX and XXXX XXXX it is evident that the dispute process was wholly ineffective in addressing material reporting errors and deficiencies. I would like to understand how and why this occurred. For this reason, I sent requests for information to Capital One, XXXX and XXXX -- The letters requested that each party furnish a complete record of all correspondence and documentation shared between parties during the process and completion of each dispute. 
The purpose of this complaint is to : XXXX ) Cure the Capital One account reporting errors and deficiencies. Due to the length of time these issues have persisted, and in accordance with FCRA law procedures, I am now requesting solely for the account to be deleted from my consumer credit profile. XXXX ) Understand why Capital One, XXXX and XXXX continued to report unverified, incomplete and inaccurate information after these issues were brought to each partys attention and multiple disputes were filed. Because my requests for information sent to Capital One, XXXX, and XXXX were never produced, I would like Capital One, XXXX and XXXX to fulfil my request for information sent to Capital One on XX/XX/XXXX and to XXXX and XXXX on XX/XX/XXXX. The request was to please provide all information detailing the dates, correspondence and any information or documents furnished between the data furnisher ( Capital One ) and the CRA ( XXXX and XXXX ) during each dispute filed.