Consumer complaint received 2024-07-06
Product: Debt collection — Credit card debt
Issue: Threatened to contact someone or share information improperly — Contacted you after you asked them to stop
Company: Resurgent Capital Services L.P. (NJ)

In XX/XX/XXXX Ive began a dispute with all three credit agencies as to a company named LVNV appearing in my credit report in collections related to a credit card from XXXX XXXX XXXX, XXXX being the original creditor. I sent out a cease and desist letter with notification of my income being Federally protected against wage garnishment or bank levies as to social security income and police XXXX pension income as an XXXX  and other related information. This letter was sent out on XX/XX/XXXX and received XX/XX/XXXX @ XXXX XXXX  certified mail and on XX/XX/XXXX @ XXXX XXXX  delivery confirmation. On XX/XX/XXXX I began receiving SMS messages from an agent of LVNV, XXXX XXXX XXXX as to collection attempts for LNVN. I opted out of stopping any further SMS contact from XXXX XXXX XXXX ( see attached ). On XX/XX/XXXX I also sent both certified and delivery confirmation a cease and desist letter and related information to XXXX XXXX XXXX, warning them this issue being addressed with LVNV and also informed them in notation that a Cc was also sent to LVNV. XXXX XXXX responded back on XX/XX/XXXX through your agency, they would cease all communication and add my phone number on the do not call list and would notify there client, LVNV. I wrote back thank you for your understanding and corporation. A. Complaint was also filed against LVNV with the FTC, complaint # XXXX on XX/XX/XXXX. On XX/XX/XXXX I received another collection letter from an ANOTHER agent of LVNV, Resurgent Capital Services, informing me they are contacting me on behalf of there client, LVNV for collections of an account related to XXXX XXXX XXXX  XXXX for {$13000.00}. Another pending complaint with your agency filed on XX/XX/XXXX or XX/XX/XXXX against LVNV and Resurgent Capital Services was filed as to harassment and refusing to adhere to my request via certified mail to both LVNV, the original debtor and XXXX XXXX, an agent for LVNV to cease and desist communication with me. LVNV has refused to cease and desists their attempts to contact me after being notified by me to stop. In the cease and desist letter, in second paragraph, its explicitly states, you and agents of you as to cease and desist attempts to contact and harass me. Today, I received XXXX ( XXXX ) separate letters from Resurgent Capital services, dated XX/XX/XXXX and XX/XX/XXXX. Looking at bottom of both letters, you can see codes, XXXX for letter dated XX/XX/XXXX as XXXX then XXXX letter from Resurgent dated XX/XX/XXXX with code XXXX. This is just harassment, intimidation and is being done on purpose. This company, LVNV along with Resurgent Capital is deliberately sending the same collection letter, twice on XX/XX/XXXX and XX/XX/XXXX intentionally to continue to ignore my request and violate the FCRA as to collections tactics on contacting consumers after asking officially to cease and dicist Im asking for the department of consumer affairs to penalize and hold these companies, both LVNV and Resurgent Capital in violation of my rights under the FCRA strict compliance guidelines