Consumer complaint received 2024-04-04
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Credence Resource Management, LLC (AL)

XX/XX/XXXXXXXX  I have just received a call from a Credence Resource Management ( collection agency, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX, Acct. # XXXX ), attempting to collect on an account for XXXX ( Ref. # XXXX ) that was settled in XX/XX/XXXX, which was previously reported to the FCC. The alleged debt is in the amount of {$650.00}. At that time, I received a call from a representative in the president 's office of XXXX who, evidently mislead me to believe that the issue had been resolved. Today 's call from Credence Resource Management was the first contact with that agency in an attempt to collect a debt that was resolved and in that case is a fraudulent act to collect on a debt that does not exist, or I have been mislead to be have been resolved. I would like the account closed, as I was mislead to believe, and the fraudulent debt removed from my credit report retroactive to XX/XX/XXXX as paid in full as I was originally mislead to believe. I have attached my original complaint. 

XX/XX/XXXX XXXX AND XXXX XXXX double billed my account for a replacement phone in error. This was found by XXXX who informed me of the error. Devices were returned as instructed but charges not removed. I filed a claim with XXXX to replace a damaged phone and received it the next day. The replacement proved to be defective. I was told to return the defective phone and it would be replaced.

At that time the error was made and I was, unknowingly, billed for the second phone which was the replacement for the device in my original claim. A different, more expensive, phone was sent to replace the defective phone, again without my knowledge. When the second replacement arrived I contacted XXXX XXXX and w

as told that there were no more of the type of my original phone and the second replacement was sent in its stead. It was on that call that the representative discovered the double billing and mentioned it saying that the mistake would be corrected and the charges would be removed. That has not occurred. DEVICES HAVE BEEN RETURNED EXCEPT FOR THE CURRENT REPLACEMENT WHICH SHOULD HAVE BEEN COVERED UNDER WARRANTY AS IN THE
ORIGINAL CLAIM. I I have spent XXXX hours on the phone with XXXX and XXXX hours on with XXXX. At XXXX point last night ( XXXX my bill increase by {$270.00} with no explanation while I was talking with XXXX Customer Service . Also on one occasion a XXXX manager called me and deceptively and misleadingly misrepresented to remove the overcharge which I discovered had not been done or noted on my account when I reviewed my bill. A REPRESENTATIVE ADMITTED THAT THE MANAGER HAD MISLED ME. I also was told by a representative that the second replacement device should not have been sent because it was not the same as my original phone which I filed the warranty claim on. The current amount due was increased from {$150.00} TO {$1500.00} AND INCREASE OF OVER 1000 %. I WAS TOLD THAT A NON-RETURN FEE OF {$1300.00} IS DUE FOR DEVICES NOT RETURNED. All devices were returned as instructed. I have been transferred between XXXX and XXXX as many times as I have called because each claims that responsibility to correct the error lies with the other. XXXX disconnected from a call twice. XXXX did likewise. At one point an XXXX representative told me that I did not owe them anything and transferred me to XXXX. XXXX then informed me that XXXX had billed me {$140.00} which XXXX denied and the representative told me that she could not access my account because the billing information lies with XXXX XXXX denied and transferred me back to XXXX at which point XXXX disconnected the call. I am at my wits end with no other alternative to clear and correct my XXXX account but to file this complaint.