Consumer complaint received 2024-02-08
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO. (MI)

CHASE TIMELINE SUMMARY XXXX RECEIVED MAIL SOLICITATION ( SEE ATTACHED ) XXXX OPENED CHECKING AND SAVINGS ACCT ONLINE XXXX INITIATED ACH TRANSFER FROM XXXX XXXX  TO CHASE {$7000.00} for SAVINGS, PLUS {$10.00} FOR CHECKING. 


XXXX FUNDS RECEIVED BY CHASE XXXX FOUND OUT CHASE ACCTS LOCKED OUT - CAN NOT ACCESS CHASE REFUSED TO INFORM ME OR TELL ME REASON WENT TO XXXX XXXX XXXX MET WITH MGR SAID CAN NOT DO ANYTHING XXXX RETURN TO LOCAL BRANCH - MET WITH XXXX XXXX SAID CAN NOT DO ANYTHING BUT CHASE WOULD SEND ME A CHECK FOR MY DEPOSITS XXXX XXXX RECEIVED CALL FROM XXXX - FRAUD DEPT. 
REFUSED TO TELL ME WHY ACCT CLOSED - TOLD ME TO CALL XXXX XXXX XXXXXXXX - SECURITY TEAM CASE # XXXX XXXX XXXX SPOKE WITH XXXX - LOSS PREVENTION - TRANSFERRED ME TO XXXX - XXXXXXXX XXXX AT XXXX SPOKE TO XXXX, WAS PUT ON HOLD AND THEN THE CALL WAS DISCONNECTED AT XXXX XXXX CALLED BACK - SPOKE WITH XXXX XXXX SAID I HAD TO STEP INTO BRANCH, PRESENT 2 FORMS OF ID AND HAVE BANKER CALL TO GET FUNDS RELEASED. I ASKED FOR SUPERVISOR AND WAS TRANSFERRED TO XXXX-ACCOUNT SUPERVISOR FRAUD DEPT. AT XXXX. I SPECIFICALLY AND EXPLICITLY ASKED HIM IF THE FUNDS WOULD BE RELEASED TO ME IN A CASHIERS CHECK WHEN I WENT INTO THE LOCAL BRANCH WITH ID. HE CONFIRMED THAT WAS CORRECT. 

XXXX XXXX XXXX WITH XXXX AT LOCAL BRANCH ( XXXX ). SHE CALLED XXXX AS INSTRUCTED TO BY XXXX. GOT XXXX - ACCT SUPERVISOR IN FRAUD ESCALATION DEPT. XXXX SAID XXXX WAS WRONG AND THAT THEY WOULD NOT ISSUE A CHECK FOR 4 TO 5 BUSINESS DAYS FROM TODAY AND THAT IT WOULD BE OVERNIGHTED IF THE AMOUNT WAS MORE THAN {$5000.00}, WHICH IT IS. SHE WAS XXXX AND UNPLEASANT ON THE PHONE. 
XXXX SAID SHE WAS SUBMITTING A REQUEST FOR THE COMPLAINT DEPARTMENT TO CONTACT ME. I TOLD HER I WILL BELIEVE THAT WHEN IT HAPPENS. 

XXXX HAVE NOT HEARD FROM COMPLAINT DEPT. 

As of the date of this filing, CHASE has refused to return my funds which they have wrongfully converted and retained. They have refused to pay me interest on my funds which they have wrongfully converted and retained. They have refused to honor the mail solicitation for a bonus of {$900.00}, the terms for which I satisfied but they did not. They have wrongfully and without notice or explanation closed both the savings and checking accounts which I properly opened. They have wrongfully accused me of fraudulent activity in opening and/or funding the savings and checking accounts relevant hereto. 

Respectfully submitted, XXXX XXXX : XXXX XXXX Received call from XXXX XXXX ( Escalation Department ). XXXX x XXXX. Said that cashiers check was sent ouot to me on XXXX. I told him that I was not notified and this was the first I had heard of that. I also told me that I had spoken last with XXXX from the Fraud department and she was very rude and evasive and contradictory. He said he would find out the mount and get back to me. 

XXXX XXXX XXXX called me back. Said the a chashiers check had NOT been sent but should be in one week. I told him that every time I talk to someone at Chase they tell me that my money would be sent in one week. 

XXXX XXXX Received phone call ( voicemail ) from XXXX XXXX, Chase Bank Executive Office re : complaint I filed with Office of Comptroller of the Currency. His direct XXXX XXXX. Said they will investigate and get back to me and OCC. 

XXXX XXXX Left V/M for XXXX. No response XXXX XXXX Left V/M for XXXX. No response. Spoke with XXXX at XXXX. She said she would send message to XXXX to call me. No response. 

XXXX Received check dated XX/XX/2024 for {$7000.00}. Also received check dated XX/XX/2024 for {$10.00}. Both checks were mailed. 

XXXX Received correspondence dated XXXX and XXXX informing me that accounts were restricted then closed. No specifics provided. Also informed me that they would not honor promotional bonus.