Consumer complaint received 2024-10-04
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Late or other fees
Company: SOFI TECHNOLOGIES, INC. (CA)

XX/XX/year> Dear CFPB : I write today regarding ongoing and grossly unacceptable service form SoFi, as they continue to circumvent the fact that these arbitrary and extended holds are based upon the previous/ {$500.00} deposit limits, not the updated limits or the limits which I held prior to XXXXXXXX XXXX. In addition, I have requested on multiple logged occasions and logged calls that I expect my limits fully restored to the previous XXXX XXXXXXXX {$200000.00} daily limits, which SoFi Bank also continues to deflect. 

These arbitrary, length holds continue to be placed due to the limits not aligning with my previous limits prior to XXXXXXXX XXXX ( when check holds were XXXX business days maximum for the tenure of my account ), when this entire debacle bgan as noted. SoFi has, once again, effectively hijacked my bank account with arbitrary holds, unmerited limitations and mobile check deposit limits which effectively renders my banking ability severely limited at best -- lending to severe distress, and limitations on my activities of daily living -- a profoundly unacceptable action on behalf of the Bank. 

At this time and as advised, I have reached out to national media outlets ( in addition to said local media outlets in XXXX XXXX, California ) on this matter as noted -- with logs of each and every contact with SoFi, and reflecting the absolutely absurd hoops which I must go through on a weekly basis to simply utilize my SoFi bank account as I had done so prior to XXXX XXXX -- when I initially reached out to local media outlets to aid in this egregious matter 's full resolution. As a result, kindly provide direct SoFi Risk Management contacts so that I may resolve this matter immediately and directly with that department and at this level ; alternately, I can reach out directly to XXXX XXXX and XXXX XXXX via telephone to ensure that this matter is resolved once and for all, urgently and immediately today -- Friday, XX/XX/year>. 

As you SoFi ( and its Director of Consumer Advocacy, XXXX XXXX XXXX ) now continues to refuse to answer my calls and speak to me on this matter as a human being ( and not just as the number as which I have been treated by SoFi ongoing & herein ), I must request urgent and direct contact from SoFi 's Senior & Risk Management to ensure that this arduous & abhorrently unacceptable matter is resolved today -- Friday, XX/XX/year> -- with the full release of my funds going forward to reflect my previous account tenure and hold timeframes ( or at minimum, partial release ) which I am typically provided and full availability no later than Monday, XX/XX/year> ). The abhorrent maltreatment of me as a human being and a consumer has reached a level of being truly dire -- meriting emergent resolution at this stage. 

This matter remains grossly unacceptable and at this stage beyond profoundly distressing -- meriting emergent contact as requested herein, prior to commencing any and all aforementioned actions to ensure the usability of my SoFi bank account moving forward. 

Thank you for your immediate response and telephonic contact to resolve this matter. 

XXXX XXXX XXXXXXXX XXXX