Consumer complaint received 2024-07-04
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO. (MI)

On XX/XX/24 at approx XXXX XXXX  I put {$1000.00} cash ( XXXX {$20.00} bills ) in the canister along with my DL & debit card at the Chase bank XXXX XXXX XXXX XXXX  XXXX There was no deposit slip but the teller assured me the deposit could be done without. I told her the account I wanted to put the money in was the XXXX tied to my debit card which I included. At XXXX the teller returned my ids along with a deposit slip for {$400.00} into the account belonging to my XXXX, which Im on as he is a XXXX, but not the one I requested or tied to my debit card.. I pushed the call button and informed her it was the wrong amount & account. They counted the drawer while I waited. At XXXX per my instruction they put {$400.00} in the correct account, but could not find my additional {$600.00} that I gave them. I called the XXXX number on the back of my debit card while waiting at the drive through who couldnt connect me to claims. 
I was given a XXXX number by the teller to file a claim. Asked if I was certain I put {$1000.00} in the canister. When I called the number, they instructed me to go into the lobby since the transaction was done through a person, through the branch. They in turn called the same number ( to my knowledge ) and were told I would have to wait until the {$400.00} cleared.Monday or Tuesday. I went home, called the XXXX Banking number & they said to go back to the branch and speak with the manager. I did, she wouldnt see me and I questioned the rep at the counter that said the Back Office has the video to review. And that the XXXX number always sends customers to the branch? I made an appt through my banking app for Monday XX/XX/XXXX with a rep at that branch but then they cancelled saying nothing could be done. A rep from the back office did call to hear my accounts of what happened Sat. Told them do not leave a message I wanted to speak to them with their findings but never heard back. The manager then called later that day saying the expedited a review and they needed the {$400.00} to post before proceeding. On XX/XX/XXXX I reached out again to the branch, the manager XXXX XXXX called and said everything thing on their end balance. She gave me a name and number for XXXX XXXX Marketing Director. The number never went through, busy. So I called the number I had spoken to XXXX on and mistakenly it was another branch. I spoke with XXXX XXXX & explained what had happened. He was going to inform XXXX that I called and could not reach XXXX. Day before the holiday, that was that. The questions, far too many to list, that each Chase employee asked at every level were insulting, demeaning and unprofessional. I have been a customer here for almost XXXX yrs but it was immediately assumed I made the mistake. I did not. This was a generous gift from a friend & his family for my upcoming birthday. My {$600.00} went somewhere after I sent it into the branch, but not into my account. All I want is what I gave to them, trusted them with, in my account. Please can someone help me get what belongs to me? I feel robbed, but worse its tainted a wonderful, thoughtful gift from friends.