Consumer complaint received 2024-01-23
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: CLGF Holdco 1, LLC (OK)

I received a call from Concora Credit on the XXXX XXXX XXXX which turned out being a Collection call saying that I did not make a payment this month and that I owed {$60.00}. I told the girl that I made my payment and had the confirmation number and can show that I made the payment. I told her that I had to split the payment {$20.00} & {$20.00} from XXXX different accounts. But keep in mind that she told me that I did not make any payment at all on my credit card account. They pulled that on me before and I have the e-mail showing all of the supporting documentation as I do today. Below shows where the {$20.00} increment came out of my XXXX XXXX XXXX  Account and the other was on my XXXX XXXX XXXX XXXX  which was not taken out. The XXXX time they pulled this on me, they said that my account had been closed. I have a picture showing where I had made 6 credit card payments through my XXXX XXXX XXXX but they say it wouldnt go through which I can show what my balance was at the time. I was given 2 confirmation numbers by the Concora Rep that I made my Payments through. 
The Payment Confirmation Numbers are as follows ; XXXX XXXX XXXX XXXX XXXX  is the same except the last XXXX XXXX XXXX  This is a payment I made to my XXXX XXXX XXXX on the XXXX of XXXX below; Thanks for your payment of {$26.00}. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Here are the details of your posted payment : Payment amount : XXXX  Posted date : XX/XX/ Please visit your account to. 
So they can not say that my account is closed or not enough funds. 
This was my balance before I got my check on the XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX