Consumer complaint received 2024-03-29
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FinCo Services Inc DBA Current (NJ)

I Had to file a claim/claims as a result of hacking, bank fraud, unauthorized transactions, stolen ATM debit cards, withdrawals, illegal transfers and spoofing and phishing. I brought it up to them, submitted information regarding all the transactions that were made while I was tending to my fiance in the hospital or I was out of state in XXXX  and the transactions were being made in XXXX XXXX. I am not sure if it is as a result of continuing email hacking by the frausters that I kept getting nowhere with any updates regarding my claims or I was unable to access my own account via the current online app as a result of these fraudsters constantly changing my password to prevent me from getting any update or be able to speak to a representative, I tried calling and even emailig them but the calls kept getting dropped or emails would not get a response or I would receive late responses then I noticed that they even tried to cash my checks on my account without my authorization or knowledge until I received emails regarding this. It is very frustrating, I asked them to please reopen a new account with new checking and savings account numbers to prevent further fraud but I never received any assistance or help from them. I submitted police reports, proof of the unauthorized transactions and withdrawawals of money back to back on same day many times which should've been a red flag and I am not sure if they even look at the atm camera footage which would verify and vAlidate that it wasn't me the person doing all these unauthorized transactions and I believe over $ XXXX {$XXXX} was removed from my accounts without my authorization. They even transferred to my other accounts that I had already closed the apps and attempted to freeze to prevent further fraud since I had my accounts linked without any knowledge that they had stolen and had full access to my emails by then so it was super easy for them to change my passwords to my online bank apps and pretend or inpersonate me and even to myself, it has fooled me in the beginning. Believing it was a transaction I could've possibly made until I started looking into my finances because my money started to disappear and they took advantage of having full knowledge that I was under duress and extreme stress of having lost my son through custody procedures that my mind and personal issues took over my entire concentration on top of my fiance being in the hospital and my mother in law XXXX of XXXX. All these heavy personal issues were used against me to take advantage that I had FULL TRUST of my banks to PROTECT and ENSURE my money was XXXX and no one was making fictious charges, taking money out of my accounts by having full access to my phone notepad were I used to keep all of my private and sensitive information because as you XXXX know it is impossible to memorize each of your bank accounts, XXXX, XXXX, XXXX XXXX pins and passwords in your head. They took advantage of having access to EVERYTHING and obviously by knowing my address they even had the audacity to steal my mail so they can use valid cards even after I noticed of the fraud and requested new cards and since I was advised to stop using my XXXX and my old phone number XXXX. They took advantage and they started impersonating me which I had to file a block with the credit beaurus to prevent a further damage than already happening. If CURRENT actually had people answering their phone and doing the claims over the phone rather than everutbjng through the app or emails which makes it SUPER EASY for these SCAMMERS to impersonate you and STEAL AND STEAL and continue to steal your money.