Consumer complaint received 2024-07-19
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: RentDebt Automated Collections, LLC (WA)

Unfair Debt Collection Practices and inaccurate information - XXXX XXXX XXXXXXXX XXXX Dear CFPB, I am writing to file a complaint regarding inaccurate debt collection practices by Rent Debt Automated Collections on behalf of XXXX XXXX XXXXXXXX XXXX apartment complex. XXXX XXXX XXXX XXXX, XXXX, WA XXXX Background : I vacated my apartment at XXXX at XXXX XXXX on XX/XX/year>, after paying my rent and fees in full on XX/XX/year> {$2000.00} ( $ XXXX {$260.00} ) The apartment complex did not acknowledge my move-out until XX/XX/year>. During this XXXX period ( XX/XX/XXXX to XXXX ), the online portal displayed inaccurate charges and balance fluctuations. 

Inaccurate Charges and Unclear Communication : On XX/XX/year>, the online portal reflected an additional {$2000.00} charge after I had already paid the full balance on XX/XX/XXXX. 

This unexpected charge far exceeded the prorated rent for the XXXX days I remained in the apartment ( estimated at {$250.00} ). 

The apartment complex subsequently issued a credit of {$1700.00}, but this amount did not fully address the discrepancy and left me with an unclear final balance. 

The original {$2000.00} charge disappeared from the portal entirely. 

Confusing Bill and Debt Collection : I received a computer-generated bill in the mail with numerous errors and inconsistencies. 

It included duplicate charges for utilities, processing fees, and cleaning services. 

It listed a rent charge of {$260.00} This could be the prorated 4 days but without proper explanation or date. 

It included utility charges from previous months ( XXXX ) despite my XXXX move-out date. 

XXXX PDF document says that I paid {$250.00} deposit, the most recent one says that I didn't pay XXXX. 

This confusing bill, without any attempt at clarification or communication from the apartment complex, was sent to a debt collection agency ( " Rent Debt Automated Collections '' ) for an amount of {$830.00}. 

I disputed the entire debt with the debt collector on XX/XX/year>, with the exception of the XXXX prorated days, but I still don't know how much I owe for that. 

I did this via email, and included the apartment complex XXXX and final billing department in the correspondence. 

Further Confusion and Lack of Transparency : In response to my dispute, the apartment complex texted me a PDF document containing all transactions from XXXX to XXXX. 

This PDF replicated the errors present in the original bill, including : Unclear justifications for carpet cleaning and apartment cleaning charges ( which did not incur ). 
Multiple utility charges from previous months. 
This document lacked a clear breakdown of the alleged debt and relied solely on the previously disputed and inaccurate charges. 

Request for Investigation : I believe the apartment complex 's billing practices are misleading and unfair. The confusing documents and lack of communication before sending the debt to collections caused significant distress. 

Additional Information : I have attached copies of the following documents for your reference : Original payment confirmation ( XX/XX/year> ) Screenshots of online portal discrepancies Confusing computer-generated bill Debt collector notice Confusing PDF document from the apartment complex Screenshots of attempted contact email with apartment management to resolve Thank you for your time and attention to this matter. 

Sincerely, XXXX XXXX