Consumer complaint received 2024-02-07
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Capio Partners, LLC (IL)

XXXX XXXX, XXXX : I was working as a XXXX XXXX XXXX in the XXXX XXXX XXXX of a XXXXXXXX XXXXXXXX in XXXX ( XXXX XXXX XXXX XXXX ) during the COVID-19 pandemic. In the process of providing XXXX XXXX XXXX XXXX XXXX I experienced a XXXX XXXX XXXX. Per protocol by the hospital and XXXX  XXXX XXXX, I presented as a XXXX  to our hospital 's XXXX XXXX to have my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  to ensure I had not contracted these XXXX XXXX ( or spread them to the patient ). Per my discussions with the XXXX XXXX doctors and staff, this was to be billed as worker 's compensation and I would not be charged for the services. 

-Later that year, XXXX XXXX , the private equity firm that owned XXXX XXXX XXXX XXXX at the time of the above work-related event ( and at the time of the event, my employer ) sent me a bill for {$520.00} for medical services performed on XX/XX/XXXX. I sent this bill to my supervisor and they forwarded it to the billing and human resources department in the hospital to have the charges removed. I thought, at that time, that the situation was rectified and I owed nothing. 

XXXX XXXX, XXXX : I received a letter in the mail from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX  ( " XXXX XXXX '' ). This letter detailed that I had an outstanding debt of {$520.00} to XXXX XXXX, and this had been sent to collections with XXXX XXXX  ( reference # XXXX, date of service XX/XX/XXXX ). 

-Over the coming months, I reached out to the above supervisors to attempt to reopen communication with XXXX leadership to remove the debt, as XXXX  XXXX still owned XXXX XXXX XXXX XXXX at that time, and I still worked at that XXXX ( although no longer directly employed by XXXX  XXXX XXXX. 

-XXXX  XXXX, XXXX : I received another letter in the mail that the XXXX XXXX account was acquired by a company, XXXX  XXXX XXXX XXXX XXXX XXXX was " authorized to extend [ to me ] a special offer to resolve this account for payment in the amount of {$360.00}. This offer will save you 30 %. '' I did not pay the debt at that time. I found this communication confusing and was not sure if I could trust it. 

-XXXX  XXXX, XXXX : I received written notice from a new debt collector, Capio Partners XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX ), regarding the same debt owed to XXXX  XXXX XXXX ( reference # XXXX, date of service XX/XX/XXXX ). It was initially not clear to me that these things were all related. 

-I called Capio Partners on XX/XX/XXXX and submitted a dispute, specifically to move the charges to worker 's compensation, and was told by phone that the case was awaiting " insurance department review. '' -After not hearing updates, I called Capio Partners again on XX/XX/XXXX and was told the case was " still in insurance review '' and that I could call every 1-2 months to check the status of the case but they " can not contact me until the case is out of insurance review ''. 

-As of my XX/XX/XXXX telephone outreach to Capio Partners , the case was " still in the insurance phase '', and I was told there was " nothing else to do besides wait ''. 
-As of XX/XX/XXXX telephone outreach to Capio Partners , the case was " still in insurance review ''. 

-At some point in the process, XXXX XXXX filed for bankruptcy and I received mailings on the legal proceedings of their bankruptcy case, but it was unclear if the outstanding debt remained.