Consumer complaint received 2024-01-28
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Affirm Holdings, Inc (MO)

In Re : Complaint Against : Affirm XXXX XXXX XXXX XXXX XXXX XXXX United States Account XXXX XXXX XXXX XXXX XXXX ( EXP : XX/XX/XXXX ) Complainant XXXX XXXX XXXX Subject : Formal Complaint Abrupt cessation of credit flow Dear Sir/Madam : I am writing to express my profound concern and disappointment about the recent halt in credit flow to my account, which has caused me significant inconvenience. As a loyal customer of Affirm for three years, I have always appreciated the services and benefits offered. This complaint letter confirms my identity and connection to the account above. 
The abrupt cessation of credit availability has placed me in a precarious financial predicament for a multitude of reasons. 
The abrupt termination of credit availability without prior notice or rationale left me unprepared to handle my finances effectively. As a responsible cardholder, I depend on a consistent credit flow to cover essential expenses and manage unforeseen emergencies. 
Discontinuing credit abruptly can have a detrimental effect on my credit utilization ratio, which is a key element in calculating my credit score. This unexpected development may potentially damage my creditworthiness and financial reputation over time. 
Many people, including myself, rely on credit facilities to meet immediate financial needs and purchase necessary items. Yet, when credit is suddenly unavailable, it hampers my capacity to manage daily expenses and fulfill financial obligations in a timely manner. 
Lack of Alternatives : As a valued customer, I expected Affirm to provide alternative solutions or options before discontinuing credit flow on my account. Unfortunately, I was not given the opportunity to explore alternative arrangements or discuss potential solutions to mitigate this inconvenience. What's up?? 
Recently, Affirm requested that I identify myself for which I did so on or about XX/XX/XXXX. This authentication was performed via uploading a copy of my U.S passport and an selfie photo. I understand that credit policies may change over time due to various factors, but I urge Affirm to justify its decision to literally stopped the flow of credit on a pristine account history. As a responsible cardholder, I am committed to fulfilling my financial obligations and maintaining a positive relationship with Affirm. 
Please justify any late payments or infractions on the account. Kindly ensure that Affirm provides this information. Moreover, Affirm provides a detailed record of all account activities since its inception, including any unusual occurrences. 
I would like to request that the CFPB carries out a comprehensive examination of the aforementioned account and furnishes me with a thorough explanation for the interruption of credit flow. Furthermore, I would be grateful for your help in locating a suitable solution to this issue as soon as possible. 
Thank you for your attention to this issue. I trust that will address my concerns promptly and take the necessary steps to restore the flow of credit on my account.