Consumer complaint received 2024-01-30
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION ()

I had a checking account with Bank of America, and since I am out of the country and the account being inactive, I received a notice regarding this in the month of XX/XX/XXXX. I contacted the bank officials several times asking assistance to close the account and transfer the money, but failed and hence contacted CFPB seeking help to solve the issue. I filed an original complaint ( # XXXX ) dated XX/XX/XXXX. One representative named XXXX XXXX XXXX XXXX, Resolution Specialist, Regulatory Complaints contacted me over my phone. She suggested me to write a letter for communication stating to close my account upon my request and send me a Banker 's Cheque, to my address after verifying my identity and my concerns are being genuine. She gave me the address to communicate also. Later she sent me a packet via XXXX XXXX which included all these information. She also told the Banker 's Cheque validity would be 90 days and once not cleared within 90 days, I should get back to her so that she would issue a new one. I received an email from Bank of America two days after stating that my account has been closed. But after that there were no information or correspondence. After waiting for almost two months, I filed another complaint with CFPB during the month of XXXX. Complaint # XXXX dated XX/XX/XXXX. As a response to this another representative named XXXX XXXX XXXX, Executive Escalations, Resolution Complaint Operations, Bank of America contacted me over my phone like XXXX XXXX XXXX did. According to him, a Banker 's Cheque was issued for me but dispatched to a wrong address. He also emailed my in my personal email address detailing all what have happened and a new cheque would be issued with a stop payment notification issued on the previous one. The response email I received from him on XX/XX/XXXX and he mentioned that the cheque would be sent to my address on the same day. Despite waiting 18 days, I am yet to receive any information regarding the status of the same to this moment. He also mention that he would contact XXXX XXXX XXXX for any tracking information and later replied that there were none. Copies of all communications are attached herewith. 
As a response to the complaint filed on XX/XX/XXXX, XXXX XXXX responded over email and he would be the concerned person to handle the case until it is resolved completely. He also send me a secured email stating that check number XXXX was mailed out to XXXX XXXX XXXX on XX/XX/XXXX, but since I am informing that I am yet to receive it, he made special accommodations to send a replacement check number XXXX via XXXX  XXXX with the tracking number XXXX.The check was supposed to be picked up on XX/XX/XXXX, the date he responded for delivery, and according to the XXXX website , it should take approximately XXXX business days to arrive. Every time when I check for the tracking information on the XXXX website, it is only a tracking information shown and no further updates. Today before making this complaint, when inquired with XXXX customer care, I was shocked to hear that it was just a tracking information XXXX XXXX share, but the packed it yet to reach their office. 
Honestly, I don't understand why the Resolution Specialists, with Regulatory Complaints are making false resolution and closing the complaint while proper resolution is being kept pending. It is something making fool of others and a total insult not just to the one who files the complaint but to the CFPB itself.