Consumer complaint received 2024-02-22
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO. (TX)

I am a consumer who purchased concert tickets through XXXX  using my Chase credit card. 

I believe XXXX, the owner of XXXX ( and other sites ) has discovered a new way to defaud the consumer that circumvents the protections put in place under the XXXX  XXXX  and the XXXX XXXX case against XXXX. 

I filed a complaint with the FTC, Report Number XXXX. 

I filed a dispute with Chase, citing ticketliquidator deceptive practices, and was denied because the merchant terms of sale are " all sales are final ''. Chase refused to even open a dispute case. 

As my next recourse, I am filing this complaint with the CFPB as I believe Chase is leaning too heavily on the merchant 's terms of " all sales are final '' even when sales are deceptive practices. It follows that a merchant could perform any range of unfair or deceptive practices that could be facilitated by a payment processor, so long as the merchant states that buyer beware and all sales are final. This circumvents the established protection usually afforded in the card payment network. 

More details below : Specifically, ticketnetwork appears to be controlling both the buy and sell side of the secondary ticket market through sites under their own corporate control. XXXX does not disclose anywhere the same ownership of these sites, but they have the same phone number, domain registrars, and other similarities. ( I have not done a full investigation ) In this case, I bought tickets from ticketliquidator.com on XX/XX/XXXX for a concert on XX/XX/XXXX. The tickets were disclosed as " all sales final '' and " 100 % money back guarantee ''. 

I then needed to change my dates, and called ticketliquidator to cancel. I was told that all sales were final, but that I could sell my tickets to recover my money. They suggested that I can use their partner site, ticketstocash.com. 

This is when I learned in my receipt that my tickets would not be available until XXXX days before the concert, on XX/XX/XXXX. As a consumer to recover my cost, I am incentivized to increase my sale price to recover my purchase cost plus fees. 

When reviewing my receipt for details, I learned that ticketliquidator.com states the seller of my tickets is mytickettracker.com. Visiting mytickettracker.com redirects to tickettransaction.com. 

All XXXX sites are owned and operated by ticketnetwork, without any clear disclosure of that fact. 
tickettransaction.com ticketliquidator.com ticketstocash.com mytickettracker.com This is clear through a cursory review that reveals similar phone numbers, XXXX registries, addresses, and website features. 

In summary, the specific deceptive practice to defraud the consumer is : - ticketliquidator.com lists a ticket for sale by mytickettracker.com - If mytickettracker.com does not have the ticket in-hand, they are in violation of the XXXX XXXX settlement. 
- Assuming ticketnetwork is NOT in violation of the XXXX XXXX settlement, that means they do in fact have the tickets to sell. This also means that mytickettracker.com has the tickets to sell, but is intentionally holding those tickets back from delivery until several days before the event. 
- By ticketnetwork withholding tickets, it creates an artificial scarcity of demand of the tickets, causing resale tickets to increase in price. 
- In addition, by ticketnetwork redirecting consumers to their own resale site ticketstocash.com, a site that will allow users to list tickets they do not yet hold, they are controlling the sell-side of the ticket ecosystem, keeping all resale fees within their network. 

To recap, the XXXX process is : XXXX. Buy ticket on mytickettracker.com but withhold from delivery to ticketliquidator.com XXXX. Sell the ticket on ticketliquidator.com to consumer but state it can't be delivered to the consumer until XXXX days before the event because the ticket is not available from XXXX XXXX. Offer the consumer to resell their ticketliquidator.com ticket on ticketstocash.com XXXX. List the consumer 's ticket on ticketstocash.com to sell the ticket already bought by ticketnetwork on mytickettracker.com It should be noted that failure to deliver the tickets is a clear violation of ticketnetwork 's own stated policies, here : ( emphasis added ) https : //www.ticketliquidator.com/policies Delayed Shipment Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most tickets are shipped the same business day in which the order is received or, if an order placed after business hours, tickets may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following : all off-season orders for professional sporting leagues, concerts, and XXXX XXXX and other XXXX events XXXX delivery may also be delayed due to the actions of the performer, venue or team. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date.