Consumer complaint received 2024-04-22
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: PNC Bank N.A. (NJ)

XXXX had a business account with PNC since XXXX XXXX we filed a complaint against this company for discrimination 3 months ago and to this date they have yet to respond in regards to our complaint. That complaint included another discrimination matter in which upon even opening an account with PNC we werent even given knowledge consideration for a business line of credit which we know we shouldve qualified for..We know for certain that our business has been racially profile. However the latest complaint draws today with our inability to gain access to our online business banking account which primarily is attached to our merchant services account and recurring clients billing accounts as well as our vendors etc..We can not access our online account to monitor activities or to verify payments to our clients or vendors etc. We called today to regain that access but the customer service rep. After verifying our credentials name address phone number and tax id number then proceeded to try and unlock our account. A code was sent to our phone for verification but we didnt receive it at the time it was sent out from the website. we advised the rep that no code was sent.. After numerous attempts the rep couldnt get us back into our account so we requested a supervisor. The rep told us we couldnt speak to a supervisor and we thought what is going on? All we are trying to do is regain access to our account.. Words between myself in regards to our frustration with this representatives inability to assist us and being told we couldnt speak to a supervisor for more than XXXX hours was not going to suffice for us. We desperately wanted assistance but this XXXX would not allow us that service. We hung up thinking we would just call back and speak to a supervisor thru a different rep in which we were able to but not before learning that the previous rep purposely submitted what seems to be an irreversible password or code that takes XXXX business days to receive in the mail further blinding us to any access on our business account! This was done maliciously and we dont know where else to turn but as it stands we can not see anything in our account to verify any of our clients payments and or activity as it pertains to our account.. We also learned that this is not a computer generated action taken but by the hands of a representative who only has the authority to make such a devious act. We are a small based business living in a minority community and these actions are very hurtful and beyonddddd repair. This is not our first incident with PNC and as stated above we are still waiting 3 months later for them to respond to our first matter in which we know and they know the grounds for our assertion are warranted at the least disciplinary actions as we are a legal business registered with the state of NJ. PLEASE HELP XXXX!! PNC DISCRIMINATES AGAINST SMALL XXXX OWNED BUSINESSES IN MINORITY SPACES BECAUSE THEY KNOW WE DONT HAVE THE MONEY TO FIGHT THEM FOR PRACTICES LIKE THESE..