Consumer complaint received 2024-09-09
Product: Checking or savings account — Savings account
Issue: Problem caused by your funds being low — Late or other fees
Company: JPMORGAN CHASE & CO. (VA)

I already did a complaint, case # XXXX. 
I opened checking and saving acounts with Chase Bank as part of a promotion offered by the bank, in which I receive a reward if I fulfill certain conditions. I fulfilled the conditions of the promotion, but after receiving the reward, I discovered that federal interest withheld had been withheld from me. I am a XXXX XXXX and am not subject to any withholdings. The bank had no grounds for this write-off. I contacted the bank employee who opened the accounts for me to resolve this issue. She said that the box indicating that I was a subject to federal withholding was checked by mistake. I drove to the bank branch, where the employee and I made necessary changes and she assured me that the amount that was mistakenly withheld would be returned to me and that these payments would not be withheld from me in the future. However, on XX/XX/XXXX, the money was withheld again. I again contacted the employee, who promised to resolve the situation, but I was unable to get any clear answer. In this appeal I ask you to oblige the bank to look into this situation and correct the error made, namely to indicate in my case that I am not a subject for federal withheld and return the erroneously withheld amounts to my account : XX/XX/XXXX XXXX $ XX/XX/XXXX XXXX $ XX/XX/XXXX XXXX $ XXXX : XXXX XXXX 
But I am absolutely not satisfied with the answer, received from the bank. When I filled out the application to open an account, I did it at a bank branch with a bank XXXX. This was my first experience in opening an account and I had absolutely no idea what this column in the application meant. The bank representative saw my documents and the fact that I am a XXXX XXXX, she also checked my application and entered my data into the system. She did not give me any explanation on this issue. That was entirely the error of the bank employee, who did not explain me anything about it, when she saw it. Moreover, I contacted this XXXX after the incident, came to the office and filled out a special form to make this change. And the employee promised me that the changes would be made, but this did not happen and now I am being asked to resolve the issue with the IRS. This answer is unacceptable and unprofessional. The bank must correct the error of its employee. The bank has no reason to consider me an object for this withholding. 
Moreover, I have not received any response from the bank itself. The bank has not provided me with a response personally, either in writing or by a call, which is absolutely unprofessional. In times when banks are fighting for clients, it seems very strange that Chase Bank is not at all interested in retaining its clients. I and my family, who are long-time clients of the bank, will have to refuse the bank 's services and close all existing accounts due to the current situation. We do not want to continue to deal with unprofessional staff and terrible customer service. So far I am very disappointed with Chase and customer service it provides. I can't understand why nobody contacted me with the answer, I can't understand why the XXXX who did the mistake and promised me that the issue will be fixed did not keep her promises, but simply lied and did not consider it necessary to deal with this problem. 
I still hope that the bank will find a way to correct the mistake and unprofessional work of its employees and show XXXX  in trying to retain its customers. I still hope for decency from the bank, which was not there before regarding my problem and still hoping that the issue will be fixed as early as possible.