Consumer complaint received 2024-06-18
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: SOFI TECHNOLOGIES, INC. (CA)

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX SSN Last XXXX : XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Complaint Regarding the Closing and Inaccessible Account at SoFi Bank Dear Sir/Madam , I am writing to formally lodge a complaint against SoFi Bank concerning the unwarranted and prolonged freezing of my personal bank account, which has caused significant financial distress and inconvenience. Additionally, I received an email notification stating that my account was to be closed on XX/XX/XXXX. However, despite this notification, the account remains open, and I have no access to it through the SoFi XXXX, preventing me from monitoring or managing my funds. 

**Account Information : ** - Account Holder : XXXX XXXX - Account Number : Ending in XXXX - Date Account Was Frozen : XX/XX/XXXX - Date Account Was Supposed to Be Closed : XX/XX/XXXX **Details of the Complaint : ** On XX/XX/XXXX, my personal bank account with SoFi Bank was inexplicably frozen. Despite my repeated efforts to resolve the issue, I have received no satisfactory explanation or timeline for when my funds will be accessible again. I subsequently received an email stating that my account would be closed on XX/XX/XXXX. However, the account remains open, and I am unable to access it through the SoFi app, which prevents me from monitoring or managing my funds. 

This account contains my hard-earned money, which I rely on to pay my rent and other essential bills. The inability to access my funds has left me in a dire financial situation, jeopardizing my ability to meet my financial obligations. 

I chose to trust SoFi Bank, a smaller financial institution, with my finances, expecting a high level of customer service and reliability. Unfortunately, this experience has been profoundly disappointing. The lack of communication and transparency from SoFi Banks customer support has compounded my distress, as I have no clear understanding of the reasons behind the account freeze, the status of the supposed closure, or when the issue will be resolved. 

**Impact on My Financial Stability : ** Due to this situation, I am unable to pay my rent and bills on time, which could lead to late fees, damage to my credit score, and potential eviction. My rent is overdue, and I have explained my predicament to my landlord, but understandably, they require timely payment. This situation has created undue stress and hardship, undermining my trust in SoFi Bank as a financial institution. 

**Requested Resolution : ** I urgently request the following actions from the Consumer Financial Protection Bureau XXXX 1. Immediate investigation into the reasons for the freezing of my account at SoFi Bank. 
2. Prompt closure of my account and return of all funds to the original account from which they were received ( XXXX / XXXX XXXX ). 
3. Clear communication from SoFi Bank regarding the status of my account, the closure process, and the timeline for the return of my funds. 

Thank you for your prompt attention to this urgent matter. I hope that the CFPBs intervention will lead to a swift resolution of this issue. 

Sincerely, XXXX XXXX