Consumer complaint received 2024-08-27
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: CITIBANK, N.A. (WA)

I am writing to file a formal complaint against Citibank , N.A . ( " Citi '' ) for their failure to properly investigate a legitimate dispute on my credit card account and their broader non-compliance with consumer protection laws. Citibank 's actions in this matter have caused significant inconvenience and financial harm, and I believe it is imperative that the Consumer Financial Protection Bureau ( CFPB ) take immediate action to address these issues. 

Background of the Dispute : Disputed Transaction : Date : XX/XX/year> Merchant : XXXX XXXX XXXX XXXX XXXX XXXX Amount Charged : {$800.00} Correct Transaction : Receipt Issued By : XXXX XXXX XXXX XXXX Amount on Receipt : XXXX XXXX  Receipt Date : XX/XX/year> Details of the Complaint : On XX/XX/year>, I disputed a charge on my Citibank credit card, providing clear evidence that I had been overcharged. The receipt from XXXX XXXX XXXX XXXX which is a subsidiary of XXXX XXXXthe same parent company that owns XXXX XXXX XXXX XXXXshowed that the correct charge should have been XXXX XXXXXXXX. Despite this, Citi denied my dispute, claiming that the receipt was issued by XXXX, not XXXX XXXX XXXX XXXX, and therefore could not be matched to the transaction. This rationale is both unjust and indicative of Citi 's failure to conduct a proper investigation. 

Citi 's refusal to acknowledge the corporate relationship between XXXX and XXXX XXXX XXXX XXXX, and their reliance on a superficial discrepancy in merchant names, highlights a deeper problem within their dispute resolution process. Instead of protecting consumers, Citi is using technicalities to deny legitimate claims, thereby failing to comply with their obligations under consumer protection laws. 

Importance of CFPB Involvement : The Consumer Financial Protection Bureau plays a critical role in ensuring that financial institutions like Citibank adhere to fair and lawful practices in their dealings with consumers. Citi 's actions in my case, and likely in numerous others, demonstrate a clear disregard for consumer rights and a failure to comply with the Electronic Fund Transfer Act ( EFTA ) and other relevant regulations. 

Given Citi 's ongoing non-compliance and their refusal to resolve this dispute fairly, it is crucial that the CFPB intervenes to : XXXX. Investigate Citi 's dispute resolution practices, particularly their failure to recognize valid corporate affiliations and their use of superficial discrepancies to deny legitimate claims. 
XXXX. Ensure that Citi adheres to consumer protection laws, including the EFTA, by properly investigating disputes and providing fair resolutions based on the evidence provided. 
XXXX. Hold Citi accountable for any patterns of non-compliance that emerge from a broader investigation, and impose appropriate penalties and corrective measures to prevent further harm to consumers. 

Citi 's actions have caused undue stress and financial burden, and their refusal to resolve this matter appropriately reflects a broader failure to protect consumers. I urge the CFPB to take this complaint seriously and to conduct a thorough investigation into Citi 's practices.