Consumer complaint received 2024-08-01
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Early Warning Services, LLC (CA)

IMMEDIATE ACTION DEMANDED : Formal Complaint Against Zelle and XXXX XXXX  for Facilitating Fraudulent Transactions I am writing to demand immediate action and redress regarding a series of fraudulent transactions facilitated by Zelle and XXXX XXXX, which have resulted in significant financial losses. Despite my prompt reporting of these fraudulent activities, XXXX XXXX  has dismissed my claims on the basis that the transactions were " authorized. '' This response is wholly inadequate and represents a failure to protect my consumer rights under federal law. 

Details of Fraudulent Transactions : XX/XX/XXXX : {$2500.00} XX/XX/XXXX : {$5000.00} XX/XX/XXXX : {$600.00} These transactions were executed via Zelle from my XXXX  business account. Despite my compliance with all necessary protocols to report these transactions as fraudulent, XXXX XXXX  has neglected its duty to protect my assets and uphold my rights as a consumer. 

Violation of Federal Laws : The actions of Zelle and XXXX XXXX  are in direct violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E, which mandate consumer protection against unauthorized and fraudulent electronic fund transfers. Specifically : EFTA  Section 907 ( a ) : Prohibits unauthorized electronic fund transfers. 
Regulation E, Section 1005.11 : Requires financial institutions to investigate and resolve errors, including unauthorized transactions, within specified timeframes. 

The blatant disregard for these legal protections by both Zelle and XXXX XXXX  necessitates immediate rectification and accountability. 

Demands for Resolution : Comprehensive Investigation : A thorough and immediate investigation into the fraudulent transactions and the practices of Zelle and XXXX XXXX  that facilitated this fraud. 
Reversal of Fraudulent Transactions : Immediate restitution of the {$8100.00} lost due to these fraudulent transactions. 

Enhanced Security Measures : Implementation of robust security protocols to prevent similar incidents in the future. 

Legal Accountability : Pursuit of punitive measures against Zelle and XXXX XXXX  for their failure to adhere to federal laws protecting consumers against fraud. 

Supporting Documentation : Enclosed are screenshots of communications and other relevant documentation evidencing the fraudulent nature of these transactions. 

Conclusion : The negligence demonstrated by Zelle and XXXX XXXX  in handling this matter is egregious and warrants immediate and decisive action. I expect the Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency to uphold their mandate to protect consumers by taking swift and effective action to address this issue. Additionally, I ask for provisional credit to be considered during the investigation period, as outlined under Regulation E, to ensure that I can meet my ongoing financial commitments. 

I am prepared to provide further documentation and testimony as necessary to ensure justice is served and my financial losses are fully recovered. 

Thank you for your prompt attention to this critical matter. 

Sincerely, XXXX XXXX XXXX [ This letter has been sent by certified mail. ]