Consumer complaint received 2024-08-27
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BOK FINANCIAL CORP (OK)

On XX/XX/XXXX i contacted the bank of Oklahoma via phone to inquire about their policies on check endorsements and signing over of a check from a friend to myself. The bank told me yes they provide these services. I asked the bank what needed to deposit the check for {$XXXX}, i also informed the bank that the person who signed the check over to me had lost their i d but could provide ssn birth certificate or any other documents for proof of i. D if needed, the bank informed me that it would not be a problem as the i. D wasn't needed and that they'd accept and deposit the check, and to come on in the next day. So on XX/XX/XXXX we visited the bank on the agreement previously mentioned. Upon being helped by the bank employee, the bank proceeded to open me a new account to deposit the check. The banker accepted the check, left and got approval again returned and finished the process of the deposit. Everything went good, the bank did the transaction and i was informed that after a XXXX day hold of being a new account was up everything was great and id have access to the funds, and i exited the bank. I had not heard from the bank since so on the XXXX  day i checked the account only to find there was a hold on the account and I didnt understand why so i contacted the bank only to be told that all of the sudden they put a indefinite hold on my money because of the i.d that we already agreed and completed the process on supossedly. I was livid... We already agreed .. they took my money now wont give me access to it but they took some of the money that is supposed to be on hold!! That is illegal. They lied to entrap me to get my money and its against the law in every way. Ive asked lawyers friends even police who told me i could press charges.. i cant believe they lied to rob me i would have never dealt with them if they had been truthful. But lying to steal from me and hanging up on me and avoiding my calls and how rude they are.. they scammed and frauded me purposely etc. 
Desired Outcome/Settlement Desired Settlement : XXXX ( requires explanation ) They need to honor our agreement in full, they didnt need the i.d to steal my check and dont get it to release the hold and give me mines exactly how we originally agreed plus pain and suffering for being lied to and manipulated and hung up on and being untrustworthy and scheming customers and pay {XXXX XXXX} dollars for all the problems, setbacks and death of a family member i could have helped saved if they had kept to our agreement as well as my XXXX  XXXX XXXX XXXX she scheduled based on the word of the banks lies that threw my life abd those i love lives off, this is ridiculous and i hope nobody ever gets done like this again by these people..they hung up on me, avoided me, XXXX  and XXXX, i promised my uncle before he passed that he wouldn't because id be able to help complete fees for his XXXX  needs and i couldn't assist my XXXX  XXXX XXXX XXXX because of your lies and schemes! You shouldn't be in business and your heartless and cold and care nothing about others lives. You just lie to abuse and get what you want through schemes and your XXXX by far the most ive seen in a long time. Your supposed to be trustworthy... I can't bring my uncle back or help my mom. I know this amount means nothing to you and you still wont, cant and dont care to understand the trickle affect of detriment you've caused ... My bills, my children, my responsibilities, life decisions that resulted in XXXX we've never experienced and dont want anyone else to experience... But you took money out of a check thats supposed to be on hold which means you shouldn't have touched it either but you only processed it for you to turn around and change up on me to get my money and when you saw i was XXXX XXXX .. that money cant help the damage you've called you arrogant fraudsters.and i do have copies of everything..but the opening of the account is enough proof! You also lied when we spoke about voiding the check.. you told agreed then went and took the money from XXXX XXXX while i had the issuer and her attorney reach out to you to fix situation, so you blocked me stopping the check also.