Consumer complaint received 2024-02-07
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TrueAccord Corp. (FL)

Debt is a deposit on a XXXX cellspot router. XXXX refused it at a retail store and informed me I had to return it by mail. Back and forth between corporate and myself ensued, finally got an exception to return it to the corporate store in the XXXX XXXX in XXXX. 

On XX/XX/XXXX at XXXXXXXX XXXX EST I recieved an email from XXXX with the following pertinent information. Personally Identifiable Information is redacted in [ brackets ] : XXXXbegin email copy- Hello, [ my legal name ]. We're TrueAccord Corp, a debt collector. We are trying to collect a debt that you owe to XXXX. We will use any information you give us to help collect the debt. 

Our information shows : You have an account with XXXX with an account number ending in [ XXXX ]. The address on file for you is [ Residential Address in XXXX Florida ]. 

As of XX/XX/XXXX you owed {$100.00} Between XX/XX/XXXX and today You were charged this amount of interest + {$0.00} You were charged this amount in fees + {$0.00} You paid or were credited this amount toward the debt - {$0.00} Total amount of the debt now {$100.00} How can you dispute this debt? 

Call or write to us by XX/XX/XXXX, to dispute all or part of this debt. If you do not, we will assume that our information is correct.If you write to us by XX/XX/XXXX, we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may reply to this email or use the links below. You may also include supporting documents. We accept disputes through our website, by phone, by email, or mail ( see these contact options below ). 
DISPUTE THIS DEBT What else can you do? 

Ask for the name and address of the original creditor, if different then the current creditor. If you write byXXXX XXXX, XXXX, we must stop collection until we send you that information. 

-end email copy- The date listed of XX/XX/XXXX has no relevance as far as I am aware of, the equipment was returned well before that when I closed my account with the carrier. I replied to the email to explain the situation and request a verification of the debt. I then recieved an email from XXXX with the display name XXXX XXXX as follows : -start email copy- Hello [ email address initially contacted by XXXX XXXX ] We received your notice of a dispute and paused all collection activity. We informed the account owner, XXXX. The investigation is ongoing. 


We will not resume collection activity until you have been provided with validation documentation. 

We would like to provide this documentation to you by email to your email address ( used above ). This will allow you to receive this documentation as quickly as possible. 


Please review our E-Sign Terms and then reply to this email if you consent to receiving your account validation documentation via email. If we do not receive your consent, we will mail the documentation to the mailing address we have on file for your account. Please let us know if you have any questions during this process. 



Sincerely, XXXX Please read below for important disclosures. 

-end email copy- Within the body of that email was a hyperlink attached to the words E-sign as written above. When selected, a web form titled TrueAccord Corp . 
Payment Plan Terms and Conditions Was loaded. I emailed back stating that I assumed I was sent the wrong form, and requested they provide an explanation as to why this form was sent by accident to discount the possibility that it was linked for the purposes of coercion in a disingenuous manner. I received no reply, emailed again and offered to loop in XXXX, again no reply. At this point you have the facts, its up to you to draw conclusions. Im not sure why a company would purchase an alleged debt that old, and certainly not without verifying its validity. I hope this can be resolved in an amicable way between TrueAccord, XXXX XXXX and myself from this point forward. Once the debt fails verification, I would request a swift delete as this should not be a hassle for me or one that my credit report should display. 

I have attached the dubious form below.