Consumer complaint received 2024-02-21
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: Southwest Stage Funding (TX)

I am writing to your office today to file a formal complaint against XXXX XXXX XXXX # XXXX Regional Manager at your XXXX, TX location. 

Interaction with XXXX XXXX isn't acceptable, and he violated my rights. 
as a consumer and XXXX veteran. I applied for a VA Home Loan through XXXX XXXX ( XXXX XXXX - our Rep ) and we were approved for $ XXXX by Cascade in XXXX TX. We found land and picked. 
out a beautiful modular home. Our loan had to be sent to the Veterans. 
Administration because it's a VA Home Loan and they only do site. 
builts and modulars. Our builder XXXX XXXX sent to XXXX XXXX all the documents to order an appraisal ( ie : Area Comps, Survey, Floor Plan/blueprint of Home with pics, Bids for construction costs of Septic, Water, Electric ) I paid for the water feasibility fee fo {$100.00} which should be reimbursed. 

XXXX XXXX took it upon himself to sit on this Appraisal request 4 weeks and kept telling XXXX XXXX and myself that it's in the appraiser 's hands. After numerous emails and phone calls XXXX XXXX went above XXXX XXXX head to his Boss and then all of a sudden, we received the appraisal back and it was $ XXXX lower than expected. 
because the appraiser didn't receive all the documents that were originally sent. XXXX XXXX has all the email correspondence with XXXX XXXX to prove what was sent and what XXXX XXXX sent to the appraiser and it was only a portion of what he received. 

Then we filed a Reconsideration of Value ( ROV ) on XX/XX/2024, 2 weeks went by and we didn't hear anything at this point it's 8 weeks.

of wasted time. I called the VA and spoke to XXXX, she said that they never received documents for the Reconsideration of Value and that the last information they had was a request for an Appraisal on XX/XX/2024, and they never received the results of that. I called. 
XXXX XXXX and let them know what I found out from the VA, they in turn ( XXXX XXXX ) contacted XXXX XXXX and he said that he thought. 
the deal was " Dead '' and didn't send any of our paperwork for the ROV request to the appraiser and he lost a $ XXXX loan for Cascade so I guess he doesn't have to follow the Mortgage laws and meet timelines. 
and deadlines. 

I sent a email notice to XXXX XXXX yesterday and told him that I wanted this transfer of Lenders effective immediately and I will be finishing this loan with your competitor that I am done dealing with him and his lies, that my rights were violated as a consumer and I was not impressed with how he handled this and I don't want this to happen to any other Veteran, I will also be reporting this to the VA Board because this is unethical, and bias and he didn't due diligence to secure this loan and didn't do right by me the customer nor did he assist in any way. I never received a response to my email that I sent to XXXX XXXX and the Realtors involved couldn't believe this either they have never run into this, now I am out another appraisal fee and longer wait times to get this loan to closing. 

This should not be overlooked and should be investigated. I can be reached at XXXX and my XXXX representative can also be contacted at XXXX for further information.