Consumer complaint received 2024-06-03
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: CITIBANK, N.A. (CO)

Previous CFPB Complaint # : XXXX - I spoke with the agent on the telephone on XX/XX/XXXX when I was told I should have the {$300.00} cash bonus - Agent confirmed all requirements for the {$300.00} cash bonus for a new XXXX account with XXXX ACH deposits totaling {$1500.00} were completed successfully. 
- That same agent apologized for the delay, and promised and ensured me it would appear in the account on XX/XX/XXXX. The call was recorded and there is proof of the agent saying this multiple times. I repeated the question for confirmation and the agent confirmed the funds would be deposited to my aocunt on XX/XX/XXXX - Agent asked that if I don ; t see the funds I can call customer service and they will deposit them - She apologized over and over, again the call is recorded for proof - I just got off the phone with a customer service agent who had to escalate this case to their supervisor - Citi is trying to say there needs to be a {$1500.00} balance kept on the account in first 90 days. This is false, the terms clearly state that XXXX deposits totaling to {$1500.00} need to be made. No where on the offer does it mention anything about {$1500.00} in the account- Please see below response from Citi on my original complaint : XXXX " Pursuant to the attached terms and conditions of the offer in question, XXXX, to earn the {$300.00} cash bonus, the requirement was to open a consumer checking account between XX/XX/2024, and XX/XX/2024. Within 90 days of account opening, you would need to have completed XXXX qualifying Enhanced Direct Deposits totaling {$1500.00}. Qualifying Enhanced Direct Deposit is an electronic deposit through the XXXX XXXX XXXX XXXX XXXX XXXX XXXX of payroll, pension, social security, government benefits and other payments. 
Additionally, your checking account must remain open and in good standing from the time it is opened until the cash bonus is paid. Please be advised your account must keep a balance because an account that maintains a XXXX balance for XXXX calendar days are subject to closure at Citibanks sole discretion. After all the offer requirements are completed, the cash bonus will be credited to your account within XXXX calendar days. 
In our review, we determined the account was opened on XX/XX/2024, and there were XXXX XXXX credits totaling {$1500.00} posting on XX/XX/2024. The cash bonus was not received yet because there is a XXXX time period to complete the required ACH activity and maintain a balance. The promotional cash bonus payment will be paid within XXXX calendar days after that time period. '' - Again, no where does it mention a $ amount. It clearly states that the account must be in good standing and not with a XXXX balance - My account is in good standing and not with a XXXX balance - I am owed {$300.00} for this offer Additionally, multiple agents confirmed on a recorded line that I have satisfied all requirements. They also confirmed I needed to have an open account, not {$1500.00} Please give me the reward, thanks