Consumer complaint received 2024-07-13
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Affirm Holdings, Inc (NC)

To whom it may concern I had saved up for XXXX  years to go on a trip to XXXX XXXX I booked the trip through XXXX and I had thought I would use affirm so that I could build my credit the affirm loan was for {$2300.00} ( please see attachments for affirms Truth in Lending statement. 
That is the total amount I was borrowing the total amount I asked for in the total amount allowed. Your balance your statements are all not correct and they have not been correct since day one. 
Before my trip I had gotten sick my doctor recommended not going at all I called XXXX and they explain to me that if I changed it a little bit and rebooked almost the same trip they would take that first trips money and apply it to the second one they never did that please see attachments for XXXX 's double booking of my trip. 
For the second booking I paid out of my pocket a total of {$5300.00} see all of the attachments. 
XXXX did not do what they told me they would do they did not take that first trip and credit it towards the second. 
And last but not least I'm a XXXX single XXXX woman XXXX knowing that I was traveling alone booked me on a trip to XXXX XXXX that was a nightmare I was there one night my bag got stolen I had no money someone used my debit card I ended up having XXXX XXXX back to the airport the next day cuz I was scared for my life and I paid an additional {$750.00} to get on a plane to come home for additional airfare that I had to purchase XXXX days after arriving. 
Please see the photo link that I had to add this email because the files were way too large to be able to just send a regular email. 
I talked to the XXXX XXXX XXXX  in XXXX XXXX and they said they do not even send the XXXX XXXX XXXXXXXX people anywhere near that area that XXXX sent me to. The number one reason being thefts and number XXXX reason is deaths. XXXX new 100 % that I was a XXXX XXXX woman who was traveling solely alone. I ended up spending over {$13000.00} plus my items that were stolen from my XXXX  a car and I paid {$2000.00} additional for the XXXX insurance and I filed a claim and received XXXX in compensation so this trip has been and ultimate money breaking on my back for a long time now. for a trip of a nightmare XXXX days that I wake up every morning and cry my eyes about because I saved for XXXX years for. 
Not only am I traumatized from the nightmare trip I am traumatized from you guys sending me to a collection agency for something that I did not even use I did not use any of your money at all. Right now I'm in the process of trying to find a home I am going to be XXXX in XXXX weeks instead of looking for a home I have to deal with this again and this has been going on since XXXX I need you to fix this problem immediately. 
I have tried everything to clear the situation with no luck at all. 
And now it has become a issue on my XXXX  because this is making me literally sick. 
I have made a complaint to the consumer financial protection bureau and you gave them the wrong information please review all supporting documents and call me do not send me email My phone number is XXXX I ALSO HAVE ABOUT XXXX OTHER PAGES OF DOCUMENTS THAT WILL SUPPORT THIS CLAIM 100 %. PLEASE FEEL FREE TO ASK ME FOR ALL OF THEM IF YOU WOULD LIKE THEM I will also be resubmitted this to the consumer financial protection bureau to make sure this gets taken care of now it has been since XXXX of XXXX I look forward to receiving a call from you as you review all these supporting documents. 
Sincerely XXXX XXXX once again call me phone number XXXX PHOTO LINK BELOW XXXX XXXX XXXXXXXX