Consumer complaint received 2024-04-16
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Credence Resource Management, LLC (CA)

Date : XX/XX/XXXX at XXXX XXXX  To : XXXX Cc : XXXX Subject : XXXX XXXX XXXX Reference # XXXX Credence Resource Management : Per my conversation this afternoon at XXXX with XXXX XXXX at XXXX XXXX XXXX from XXXX XXXX the XXXX line, I would like to formally dispute this debt or collection from XXXX XXXX XXXX  XXXX 

I was not aware of the updated amount of {$700.00} balance from XXXX as I had not received an updated invoice since the XX/XX/XXXX statement showing {$2400.00}. ( see attached ) During this time, I had been speaking with XXXX several times and per my last call XX/XX/XXXX. XXXX indicated that they were going correspond with XXXX directly on the last invoice that I received and will submit for additional payment and that I should get an updated invoice from XXXX directly afterwards. 

Until receipt of this XXXX XXXX today, I was under the impression that the XXXX invoice was settled in XX/XX/XXXX. 

If I would have received an updated XXXX invoice as noted above, I would have Disputed this charge due to the fact that I Did NOT Request this ambulance service and was told by the ambulance driver that I had get in since they were there. 

Please note that this Ambulance which I did not call or request took to XXXXXXXX XXXX XXXX. 

After explaining the situation with XXXXXXXX XXXX XXXX, the wrote off their entire invoice for my XXXX  Visit. 

The fact pattern of this incident is as follows : On XX/XX/XXXX evening, I was playing basketball at the XXXX XXXX XXXX XXXX XXXX ) and sprained my ankle. 
The initial shock was worse than the injury and since I have XXXX  my XXXX previously, I knew it was not very serious. 

I had called my brother, XXXX, who also attends XXXX to take me to XXXX XXXX  to get Walking Boot and Crutches as this has happened before. 

Unbeknownst to me, XXXX of the XXXX  at the XXXX  front desk called XXXX and requested an ambulance. 

Before, I had to chance to get to XXXX XXXX with my XXXX  who was on his way to pick up me up, without my knowledge or request for service, an Ambulance showed up. 
I told the ambulance driver that I was waiting for my brother to pick me up However the ambulance driver insisted that I had to go with him since he showed up. 

The Ambulance came and took me to XXXXXXXX XXXX  XXXX 

As a XXXX XXXX XXXX, I am not in financial position to pay this invoice and request that XXXX ( XXXX XXXX XXXX ) remove the balance of these charges since XXXX, our health insurance company, has already paid its portion with additional payments at a later date. 
I attend XXXX XXXX XXXX XXXX on full XXXX  Aid Package, Student Loans, and personal loans from my parents. 

As previously noted, XXXXXXXX XXXX XXXX has already done removed all charges and invoice when learning on the actual fact patterns. 

In conclusion, I did not request nor call for this Ambulance service. 

I did not want to go in the Ambulance but was told by XXXX driver that I had to. 
As person of authoritys instructions, I felt that I had no choice. 

Once XXXX made additional payments, I did not get an updated XXXX invoice to show remaining balance so did not have a chance to dispute this balance before it was sent to Credence XXXX, Our family takes our credit scores and history very seriously and this collection is in Dispute and we want to make sure it does not affect my credit score while we try to resolve this issue. 

Please review and advise XXXX XXXX