Consumer complaint received 2024-01-26
Product: Debt collection — Medical debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Collection Management Holdings, LLC (TX)

XX/XX/XXXX XXXX Received a phone call from Credit Management but as a disguised caller ID XXXX. Representative told me about an alleged medical collection. I advised that this was the first time I heard about this account and that I havent even gone by the last name he kept referring to me as since XXXX. He asked if my address was XXXX XXXX XXXX XXXX  and I said no. So he asked for me to provide my address and I said I was not comfortable giving that information because I dont know who he is or if this is a scam. I also told him that any information they needed to give me they needed to send it by mail because I absolutely do not know what this call is regarding. The representative became very upset and said well how do you expect to send your document if you wont even give me your address! Dont worry documents will get there! Then the agent proceeded to hang up abruptly. 

XX/XX/XXXX XXXX Received a phone call from Credit management again from a different disguised number XXXX XXXX ( female ) asked for me by my maiden name. I confirmed that was my former name. She asked if I currently receive mail at XXXX XXXX XXXX XXXX and I said no but that I already asked the last representative to cease all communication unless its in writing via certified mail. The agent rudely said something that I couldnt quite make out and she then proceeded to hang up the call. 

XX/XX/XXXX XXXX I called Credit Management back XXXX and requested to speak with a supervisor. I gave the representative a brief description of what had taken place a minute prior and she then connected me with a supervisor named XXXX. 
XXXX came on the line XX/XX/XXXX @ XXXX He explained that this bill was for services received at an XXXX XXXX XXXX I am not disclosing this locations name as it would compromise my protected health information ) on XX/XX/XXXX and he also disclosed the total amount being {$1300.00}. 
I expressed to XXXX that Im unsure about any of this because Ive been fully insured for the last 5+ years. 
XXXX asked me if I currently receive mail at XXXX XXXX XXXX XXXX and I said yes. He said he would send me information regarding this alleged debt. I asked him why was a representative contacting me even after I asked to not be contacted via phone. He mentioned that in their system Im listed on the Do Not Call list so hes unsure why I received another phone call but that he would put a note in to ensure no one else calls me. 

Received another phone call from Credit Management Company XXXX XXXX XXXX from a disguised number XXXX Spoke with representative named XXXX. I asked what was the reason for her call and she said this was an attempt to collect a debt. I informed her that the phone call was now being recorded on my end and that her calling me is now considered harassment as I have stated multiple times to cease all phone communications. I advised her that since Credit Management has blatantly ignored my rights as a consumer I would be seeking legal action against them. I kindly asked that they do not contact me and that failure to follow through with my request would result in Credit Management being sued for {$1000.00} per phone call/text/email plus any legal fees. She said she understood.