Consumer complaint received 2024-08-08
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: CAPITAL ONE FINANCIAL CORPORATION (TX)

The bank is XXXX XXXX. 

XX/XX/XXXX -- Tuesday. Used funds from my account D ( for debit card ) to pay rent. 
XX/XX/XXXX -- Checked my XXXX XXXX website. It said balance owed was XXXX, but the funds for rent were still in account XXXX  XXXX -- XXXX is due. XXXX XXXX lists amount due as XXXX, funds are still in account DXXXX 
XXXX -- late Saturday. Received email that payment was rejected... XXXX account XXXX  ( for Payments ). There is an automated payment set up for outstanding funds due to my XXXX XXXX on the third of the month from account XXXX However, since nothing was due, my XXXX XXXX should not have tried that transaction and they stand firm they did not attempt it. The issue with the XXXX XXXX a separate ongoing issue. 

XXXX Monday. I first notice the email from the bank stating the transfer failed. However XXXX XXXX website still says amount is paid, guy in XXXX XXXX said nothing is due AND person on phone from XXXX customer service says no amount is due and the XXXX automated withdrawal attempt didn't happen, so I need to call my bank and see why they sent the email stating it was attempted. At this point. the funds are still in account XXXX Never in any temporary status, just sitting in my account with the rest of my funds. 

XXXX. XXXX Monday. Since it's now been XXXX full days since the rent was " paid '', the funds are still in account D and I don't want to accidentally draw against those funds when the bank comes looking for them, so I moved the rent funds into account P. Besides, that's where they think the funds came from anyway ( The account listed in the rejection email was account XXXX  not XXXX   ). XXXX XXXX web portal still shows XXXX amount is due. 

XXXX. Received email from XXXX XXXX rent check bounced. I called the XXXX XXXX customer service line and they only reaffirmed they wouldn't have tried to make any withdrawal XXXX as my account had no amount due and they suggested I call the bank to see what happened. They said they'd provide more information XXXX days later since I requested they review charging me any late fees since my rent was actually paid 4 days *early* and no one disputed that I had any issues to worry about prior. That's on their recordings and a few screenshots of mine. The XXXX XXXX phone agent also mentioned there was a {$75.00} returned check fee added to the rent by the bank which only the bank could remove. 

XXXX XXXX, I call the bank and they suggest I call the apartment complex to see what happened. The agent claimed the XXXX withdrawal was requested by the apartment complex and when I requested written data about the transaction to send to the XXXX XXXX, the bank agent claimed they have no email address to send or receive data, so I realized it'll be a " he said, she said '' with nobody willing to send me *their* data to combine with my own to find out what happened. 

-- -- - At current my XXXX XXXX is deciding whether I can be exempt from late fees, however, if they decide to charge me them anyway, they've technically been accruing since the first of the month and still are accruing while I sort all of this out. ( Texas generally uses XXXX leases which have a 'rent is due on the first, but not late until after the third, so on the fourth of the month, you're already 3 days late ' philosophy ) -- the XXXX XXXX XXXX be a separate complaint if they do charge me after all their reassurances. 

The bank has charged me a check return fee and wouldn't consider removing it. I'm filing the complaint to XXXX ) find out what happened XXXX ) Hopefully have the NSF fee removed as the bill was paid XXXX days early and the rejected withdrawal should have been for {$0.00}, from another account, or not at all. XXXX ) Whatever happened, my rent was paid, the person receiving the funds agreed funds were received, then *EIGHT* days later, suddenly the transfer was rejected. Despite the rest of the complications, if banks can legally do *that*, we're all hosed. 

Plus, I've also had issues with the same bank accepting my deposit checks and holding the funds for XXXX business days despite the funds leaving the other person 's account. So the funds left my customer 's account, everyone agreed they were there, then were held for security purposes at Capital One and I couldn't use them to pay bills for 7-10 business days. It sounds to me like they want it both ways and want to maximize their interest by holding deposits internally and holding withdrawals internally to maximize interest at the expense of customers.