Consumer complaint received 2024-06-03
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: JPMORGAN CHASE & CO. (FL)

On XX/XX/XXXX our company issued and mailed the check # XXXX in the amount of {$5600.00} to the United States Treasury ( IRS ). On XX/XX/year> the check was cleared on our business XXXX account. On XX/XX/XXXX ( one day after the check was cleared ) we've noticed that the check endorsement was fraudulent. The check was payable to the United States Treasury but instead it was endorsed by hand by " XXXX XXXX '' and deposited into a Florida based credit union named XXXX XXXX. We immediately called the IRS and spoke to XXXX XXXX ( ID # XXXX ). He reconfirmed that the IRS did not receive this check and they do have a business relationship with XXXX XXXX. 

Below is the interaction/timeline with Chase Bank : XX/XX/XXXX at XXXX Claim opened with Chase Bank Agent XXXX XXXX He stated that a claim had been opened and it would take between XXXX business days to close the investigation and funds would be credited back to the account. 

XX/XX/XXXX at XXXX Chase Bank Agent XXXX stated that they were still waiting on crediting us back the funds due to the high amount of the check. She asked us to follow up on the next day. 

XX/XX/XXXX at XXXX Chase Bank Agent XXXX stated that since check was not deposited via Chase XXXX they needed to contact the other bank XXXX XXXX and will need XXXX days to conclude the investigation. Chase mailed a Declaration Form to be signed by us and the payee in order to process the claim. Chase needs a carbon copy of the check. XXXX was going to escalate the claim. 

XX/XX/year> at XXXX Visited a Chase branch in person, signed the Declaration Form and provided additional documents such as complaint with XXXX XXXX XXXXXXXX XXXX XXXX XXXX and filled reports with the XXXX XXXX XXXX XXXX XXXX & USPS . XXXX faxed the documents to Chase Claim Department. 

Chase Bank located @ XXXX XXXX XXXX, XXXX, FL XXXX Assistant Vice President : XXXX XXXX ( XXXX ) XXXX // XXXX XX/XX/year> at XXXX Chase Bank Agent XXXX confirmed receiving the form/documents faxed by XXXX. XXXX asked me to write a cover letter with more evidence that the IRS did not receive the check. Email was sent to XXXX and she confirmed forwarding to the Claim Department. 

XXXX at XXXX Chase Bank XXXX XXXX confirmed receiving the documents faxed on XX/XX/year>. Chase is working on the dispute. Chase should have some type of update by the end of the day. XXXX suggested that we follow up in a couple of days. 

XX/XX/year> at XXXX Chase Bank Agent XXXX stated they need proof from the IRS that they did not cash the check. XXXX suggested a letter or invoice from the IRS requesting the payment. 

XX/XX/year> at XXXX We've sent an email to XXXX XXXX ( Chase Bank ) with the IRS notice stating that they had not received the payment of {$5600.00}. XXXX faxed the notice to Chase Claim Department. 

XX/XX/year> at XXXX Chase Bank Agent XXXX answered the call and transferred me to the " Check Claim Department ''. Call got disconnected. 

XX/XX/year> at XXXX Chase Bank Agent XXXX stated that Chase needs the Declaration of Unauthorized Endorsement or Altered Item form sent again with the Payee Information . They don't need the Payee Signature since the IRS is unable to sign the bank 's form. 
Fax was sent to Chase on the same day with the revised form and XXXX XXXX XXXX Department permanent report. 

XX/XX/year> at XXXX Chase Bank Agent XXXX stated that Chase has received all needed documents and have sent a dispute claim to Addition Financial on XX/XX/XXXX. The bank has 7 days to reply but Chase has not heard back. XXXX sent a message to the back office team so they can follow up with XXXX XXXX. She advised to follow up with Chase in a week. 

XX/XX/year> at XXXX Chase Bank XXXX XXXX stated that Chase is now requesting again the payee 's signature on Chase 's " Declaration of Unauthorized Endorsement or altered Item ''. We've asked to speak to a supervisor and the call was transferred to a supervisor named XXXX. He stated that Chase is unable to pay the claim without the United States Treasury signature. 

The claim process with Chase has been full of mismatch information, lack of progress and unreasonable requirements even after providing all requested documents.