Consumer complaint received 2024-05-31
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: SANTANDER HOLDINGS USA, INC. (GA)

I purchased a XXXX XXXXXXXX XXXX XXXX XXXX XXXX  vehicle back in XXXX from XXXX at {$15000.00} and throughout the loan some payments were put on the back of the load due to having unforeseen hardships. I did through the time of having the loan question the balances on the loan because it did not get lower as payments were being made. Back in XXXX of XXXX I requested a payment history and once I received it I called to inquire why the interest rates and daily principals were not accurate or the numbers didn't look correct. After having ongoing car troubles in XXXX of XXXX I took the car to XXXX XXXX in XXXXXXXX XXXX inquiring about trading the car in the salesman stated the car was not worth {$2000.00} and wouldn't be worth trading in and asked me how much did I still owe and at that time as you can see below in the documents I still owed {$13000.00} ( round about amount ) and he stated that couldn't be correct I showed him the payment history I received and he also stated that amount couldn't be correct given with back of the loans payments included. Also that same year Santander Consumer had a class action lawsuit filed against ( XXXX it it's known ) them and there was a huge settlement payout to the consumers that I was not apart of because I didn't get contacted by the State of Georgia which was part of that class action. And I know for sure I should have been a part of that class action settlement payout. XXXX XXXX XXXX the Attorney General of Georgia him nor staff didn't do a good job of contacting everyone that had Santander car loans at that time by doing their due diligence checking the accuracy of names provided to them from Santander. I did contact Santander to find out why I wasn't included and wasn't given an accurate explanation. I also contacted XXXX or the Consumer affairs office and was told at that time that only consumers with Santander were contacted with the names given to them from Santander. I explained that I should have been because deceptive practices the class action law suite was about pertains to me ( XX/XX/XXXXdropped by the Consumer Protection Agency of Georgia because All Consumers didn't get full protection from Santander ). In XX/XX/XXXX the car was repossessed and I paid to get it back that same year the vehicle broke down in XX/XX/XXXX so it was no longer and still is inoperative due to XXXX XXXX was going bad or dying at that time and engine possible going out -the XXXX  is completely gone part to replace is {$3500.00} including labor which is not even what the car is worth figures and estimate came fromXX/XX/XXXXrepair shop named XXXXXX/XX/XXXXhere in XXXXXX/XX/XXXX I did make them aware of the car being inoperative during that time in XXXX XXXX ) and I've been paying and disputing what I actually owe on the car every since. The car matured 7 yrs later in XXXX of XXXX and per my credit reports I still owed {$13000.00} ( round about figure but same amount from XXXX ). I definitely questioned this because there's no way that that amount was still owed and yes I was making payments and I didn't have any more options to put any payments on the back of the loan so why was the amount not decreasing? Ofcourse I wasn't getting accurate or a clear explanation as to why my car payments are still not lower at 7 yrs later? So since I didn't have {$13000.00} ( round about figure ) to pay off the car and the car is still inoperative I had to extend the load as you can see per the documents below. It's XXXX and now the car has gone down to {$9500.00} ( around about {$9000.00} ). And I still feel the car should definitely be paid off or much lower owed than {$9000.00} if that {$1000.00} load paid amount. Why did it take almost 8 yrs for the car to only or Now be at {$9000.00} I strongly feel it is not correct. I definitely feel there are some deceptive practices with my account with Santander not to mention outrageous loan interest rates on minorities. Please see all payment related documents below.