Consumer complaint received 2024-06-14
Product: Checking or savings account — Savings account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO. (MI)

XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX Account # XXXX XX/XX/year> Attention : Chase Bank Subject : Notice of Legal Action for Violations and Errors Regarding Child Dedicated Account CASE ID # XXXX To whom : I am writing to express my utmost concern and frustration regarding the handling of my child 's dedicated account at Chase Bank XXXX As a responsible parent, I entrusted the bank with managing this account to ensure the financial well-being of my child, only to encounter a series of errors and violations that have resulted in significant financial distress for my family. 
On XX/XX/year>, I discovered that Chase Bank had placed a decedent hold on my child 's dedicated account, due to a banker error resulting in the submission of incorrect documents during the account opening process. 
Therefore ; preventing me from accessing the necessary funds for his medical needs appointment scheduled for XX/XX/year>. 
This unauthorized hold not only impeded my ability to provide timely medical care for my XXXX child but also caused considerable stress and anxiety for our family during this critical time. 
Despite the hold being placed on the account, I also was not promptly notified by Chase Bank of this action. This lack of communication further exacerbated the situation, leaving me unaware of the issue and unable to take immediate corrective measures. 
As a result, my child 's medical needs appointment had to be postponed, causing further medical delays and a serious financial burden on our part. 

Furthermore, despite acknowledging the error on their part ( see attached accountability ), Chase Bank has failed to rectify the situation, release the hold on the account, or provide any form of compensation for the financial distress and inconvenience caused. 
This negligence and disregard for customer care are unacceptable and have prompted me to pursue legal action against the bank for their numerous violations and errors. 
I hereby demand that Chase Bank take immediate responsibility for their actions by correcting the error, releasing the hold on my child 's dedicated account, and providing appropriate compensation ( {$2300.00} ) for the financial losses and emotional distress incurred as a result of their misconduct. 
If the matter is not resolved satisfactorily within a reasonable timeframe, ( end of business day on XX/XX/year> ), I will have no choice but to seek legal remedy through appropriate channels to ensure that justice is served and my child 's rights are upheld. 

Please note that I have already filed grievances and complaints with the OCC, FDIC, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, and CFPB, I have contacted the local news and My son 's XXXX XXXX lawyer Per his XXXX rates and possible discrimination. 
A few noted violations that have occurred are : the disregard of our civil rights, failure to comply with the availability of funds agreement, breach of contract, and particularly in the context of bank negligence. 
Hence ; the bank 's failure to ensure the availability of funds in a timely legal manner, per our contract, has resulted in a clear breach of our agreement. 
This negligence has led to significant inconvenience and financial loss on our part, as we rely on the bank 's services to access our funds promptly. The bank 's misconduct in this matter warrants legal action to address the breach of contract and seek appropriate recourse for the damages incurred. 
It has been advised, you treat this matter with the urgency and seriousness it deserves. 

I look forward to your prompt response and a swift resolution to this distressing situation. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX