Consumer complaint received 2024-04-26
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: U.S. BANCORP (IL)

I originally open a complaint that was responded to by the card issuer, Elan Financial and subsequently closed automatically following their response. The case number for the Original Complaint ( Original Complaint, OC ) is XXXX. 

This New Complaint ( New Complaint, NC ) is in response to the the card issuers responses dated XX/XX/XXXX ( signed by XXXX XXXX ) and XX/XX/XXXX from the Office of the President. These documents are attached to the Original Complaint ( XXXX ) noted above : Note that this New Complaint is in addition to, in support, and a perfect example of the incompetence and inaccuracies that I have had to navigate and deal with, as outlined in the Original Complaint, since Elan took XXXX the management of my credit line from another issuer. Their continued incompetence and inaccuracies have forced me to spend more than XXXX hours of time trying to rectify- of which i have received nothing for in return, and have suffered the negative financial and emotional impact from since XXXX of XXXX. 

New Complaint Details below : The card issuer ( Elan Financial Services ) responded to my Original Complaint ( XXXX ) on XX/XX/XXXX. 

In their response, they point to XXXX ( XXXX ) letters : XXXX dated XX/XX/XXXX ; and the other dated XX/XX/XXXX - The letter dated XX/XX/XXXX provided XXXX outlandishly generic, general, and inaccurate reasons for my account being closed, then signed by someone named " XXXX ''. 

I of course, sought additional information from Elan, which after many calls and in response to my multiple requests for escalation ( highlighted in the Original Compliant ) resulted in my writing to the XXXX XXXX XXXX XXXX requesting a review of the circumstances ( as directed by an Elan Representative ).. 

They provided a response which i did not receive until mid XXXX. In this response letter from the XXXX XXXX XXXX XXXX XXXX dated XX/XX/XXXX, Elan Financial points to specific sections of the Cardmember Agreement to support their decision - each and every section pointed to in the Cardmember Agreement is egregiously inaccurate and only serves as another example of the blatant incompetency I have been forced to deal with and experience. 

Below is the exact text from the letter, followed by the specific, egregious inaccuracies the 'Office of the XXXX ' provided in this letter : [ begin excerpt from XX/XX/XXXX letter ] " ... We are sorry to learn of your dissatisfaction with our decision to close the account due to excessive fraud claims. However, as supported by sections XXXX, titled Default, subsection ( f ), and XXXX, titled Cancellation of Your Account, of your enclosed Cardmember Agreement, our decision to terminate your credit card account remains unchanged. Our review of your account determined continuing your account relationship would be an unacceptable business risk. '' [ end of excerpt from XX/XX/XXXX Letter ] Egregious Inaccuracies : The letter states that their decision to close my account was supported by 'sections XXXX, titled Default, subsection ( f ), and XXXX, titled Cancellation of your Account ... ' Egregious Inaccuracy # XXXX : Section XXXX of the Cardmember Agreement is not titled XXXX ' as stated in their letter ; it has no relevance to, and in no way supports their supposed reasons for closing my account. 

Egregious Inaccuracy # XXXX : Section XXXX does not have a 'subsection ( f ) '. It is a single section with no subsections associated with it. 

Egregious Inaccuracy # XXXX : Section XXXX is not titled 'Cancellation of your Account ' ; it has no relevance to, and does not support their supposed reasons for closing my account. 

Again I want to note that Elan Financial provided copies of both of the documents referenced above, and the Cardmember Agreement in their response to the Original Complaint ( XXXX ). 

Due to the blatant inaccuracies highlighted both above, and in my Original Complaint ( XXXX ), you closed my account without providing me with accurate justification or information that supported the claims you made and the decision to close my account. 

Due to this breach, I demand my account be reopened and placed in good standing immediately. 

If this demand is not fulfilled promptly, I will pursue any and all means necessary to obtain relief due to your organization and staffs continued incompetence - which unlike the information you've provided thus far, will provide undeniable facts that support my claims, both listed above, and in the Original Complaint ( XXXX ), that directly outline your organizations incompetence with this matter over the last 6 months. 

I am including all documents referenced above, the response to my Original Complaint ( XXXX ) and pictures of the inaccurate/irrelevant sections ( XXXX, XXXX ) from the XXXX XXXX as proof of to support my claims above, and my demands below. 

I look forward to your organization making things right after such a poor experience for me, the customer - and such a horrible representation of your organization, staff and XXXX of the XXXX.