Consumer complaint received 2024-06-29
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: JPMORGAN CHASE & CO. (MD)

In XX/XX/XXXX I finalized the purchase of my {$69000.00} XXXX XXXX XXXX XXXX with Chase Auto ( aka XXXX XXXX ). I had a {$5000.00} non refundable deposit with XXXX XXXX on this vehicle since XXXX and production began in XX/XX/XXXX. My preference was to use a credit union and receive a more favorable interest rate ( 4-5 % ) but XXXX XXXX staff was incredibly hard to contact once they began the roll-out and delivery of the new vehicles. They were either understaff, improperly trained, or both. The easiest and fastest way to receive the car was to use XXXX XXXX  preferred auto finance vendor who was prominently displaced on the XXXX XXXX website. My credit was " very good '' but yet I qualified for 6.83 % auto loan. I needed this XXXX with my other cars being older and having small school aged children and the need for reliable transportation. My family and I were going to join the XXXX XXXX with the XXXX XXXX XXXX being our first ever XXXX. We had waited for well over XXXX years from the original {$250.00} reservation going back to XXXX. Prior to taking delivery the XXXX market slowed down and XXXX reduced the prices on the XXXX by the {$7500.00} tax rebate. XXXX quickly came up with a series of benefits to compensate existing XXXX XXXX XXXX owners so they would not cancel their orders before delivery. This included a free set of replacement XXXX tires, {$1000.00} chargepoint credit, free hotspot, an infotainment upgrade .... ( see attached document ). We have not seen any of these benefits to date. 
We took delivery of the XXXX a week before XXXX in XX/XX/XXXX. XXXX noted on their website the car was being delivered without all of the features such as " one pedal driving '', " adaptive cruise control '', and a series of other updates that would be promised via over the air updates ( XXXX ). Immediately we encountered numerous warning messages on the driver 's screen with the XXXX software system. " Regenerative brake '' warnings, " charge port door open '' warnings, and many more. It became evident the car needed the additional updates to operate in a " steady state ''. We were updated to XXXX in XXXX and it reduced some of the warning messages, but didn't deliver the " one pedal driving '' or " adaptive cruise control ''. As a matter of fact XXXX published a " XXXX XXXX XXXX XXXX XXXX and beyond '' in an investor presentation outlining the software upgrades ( XXXX, XXXX, and XXXX ) with an expected delivery date of XX/XX/XXXX to have all three upgrades. As of this moment I only have XXXX. 
XXXX has also voluntarily recalled the XXXX Oceans for both faulty door handles and a malfunction that may disable the car while it's in drive mode. I have sent multiple tickets to XXXX and www.fisker.com/support to report a constant regenerative braking issue on an incline by one of my child 's school that may endanger a crossing guard and school children. No one has replied to my multiple request since XX/XX/XXXX. I truly believe this car is a liability until all the software upgrades have been installed. 
XXXX filed for bankruptcy in the 3rd week of XX/XX/XXXX. It has been substantiated that XXXX was in financial distress dating back to XX/XX/XXXX. Chase Auto should have know XXXX did not have the resources to finish this vehicle but still collaborated with XXXX to finance these incomplete XXXX  that have left new owners with sub optimal XXXX or complete inoperable bricks.