Consumer complaint received 2024-08-01
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TOYOTA MOTOR CREDIT CORPORATION (TX)

Unauthorized Credit Inquiries and Misrepresentation by Toyota of XXXX I am filing this complaint against Toyota of XXXX, located at [ insert address ], and specifically their finance representative, XXXX XXXX I dont recall his last name ). 

On XX/XX/year> I visited Toyota of XXXX to shop for a vehicle. I informed the finance representative, XXXX, that I had a pre-approval from XXXX XXXXXXXX and explicitly stated that I did NOT want my credit run through any other banks. XXXX assured me that he would not run my credit via any other banks. 

XXXX stated that with my XXXX XXXX reference number, he could see the pre-approval and potentially use that information to do a soft inquiry to check if he could match or improve the offer with Toyota Financial. I agreed to this limited action involving a soft inquiry only! 

However, contrary to our agreement and without my authorization, XXXX proceeded to run hard credit inquiries with both Toyota Financial and XXXX XXXX Toyota of XXXX dealership. This action was taken despite my explicit instructions not to do so. 

I believe this conduct violates several laws and regulations : 1. Fair Credit Reporting Act ( FCRA ), Section 604, which requires a permissible purpose for accessing a consumer 's credit report. I did not provide permission for these hard inquiries. 

2. Consumer Financial Protection Act ( CFPA ), which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ). XXXX 's misrepresentation of his intended actions constitutes a deceptive practice. 

XXXX. Potential violation of the state of Texas consumer protection laws of deceptive trade practices as well. 

Furthermore, I am concerned about the potential for identity theft, as my personal information and Social Security number were used without my authorization for these transactions. 

Upon returning to the dealership to take posession of the vehicle that I signed the sales paperwork for, I noticed that the VIN number on the paperwork and the VIN number on the original paperwork were not the same. For this reason, I asked for a printed copy of the paperwork they wanted me to sign so that I could thorougly review it. The representative refused to print the financing agreement and sales paperwork or allow me to sign my documents with a wet ink signature instead of electronically which ultimately led me to refuse to take possession of the vehicle from thier dealership. I advised them multiple times before returning to the dealership that I wanted to take time to read the contracts which they were asking that I sign especially due to all of the missspellings on the original contracts that they provide. My daughter pointed out the more than 47 misspellings on the sales agreement to them at that time. This was done by another finance representative, not XXXX. 

I request that the CFPB investigate this matter thoroughly and assist in resolving these issues. I am prepared to provide any additional information or documentation necessary to support this complaint. 

I do not consent to further contact via phone from Toyota of XXXX or their Representatives. All further contact need be done via mail