davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2024-08-04
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: LEXISNEXIS (TX)

I initiated a dispute with XXXX which was resolved on XX/XX/XXXX under report number XXXX, in order to resolve a problem of homonymy and clarification of data, adding to it the relevant documents to my identity. 
However, when I look at my results, I realize that XXXX continues to confirm that I XXXX XXXX XXXX and my father XXXX XXXX XXXX, are the same person, something with which I am dissatisfied and I come at this moment to complain. 

I express, that I recognize as my data, the following XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Queries : Clarify. 
ID number : XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2024-05-22
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc. (CA)

In the quiet humdrum, of everyday life, a sudden jolt shattered the tranquility. I had become a victim of identity theft. Like a thief in the night. Unseen hands had stolen my personal information, plunging me into a bewildering maze of uncertainly. With each fraudulent transaction and unauthorized accounts. The breach of trust cut deep. Leaving me grappling with the unsettling reality of a violation identity. Yet, in the midst of chaos, a glimmer of resilience emerged, a resolve to reclaim what was rightfully mine and restore the harmony stolen by unseen adversaries these are the following accounts need to be removed.
Consumer complaint received 2023-12-06
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC. (FL)

XXXX XXXX XXXX XXXX is violating 15 USC 1666b. This company is inaccurately reporting late payments on my consumer report on the following dates ; XXXX XXXX XXXX
Consumer complaint received 2024-02-05
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC. (CA)

UNKNOWN INQUIRIES : XXXX XXXX DATE : XX/XX/XXXX CALLED COMPANY THEY SAID I HAVE TO CALL THE BUREUS TO DISPUTE. 

XXXXXXXX XXXX XXXXXXXX XXXX DATE : XX/XX/XXXX INQUIRY FOR CREDIT CARD CALLED COMPANY THEY SAID I HAVE TO CALL THE BUREUS TO DISPUTE. 

XXXX DATE : XX/XX/XXXX CALLED COMPANY THEY SAID I HAVE TO CALL THE BUREUS TO DISPUTE.
Consumer complaint received 2021-03-13
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (PA)

Bank of America sent a letter advising that an account was opened for me this was odd since I never opened an account nor have any accounts with Bank of America. Unable to reach Bank of America to both closed the account and to question how this account was opened without my authorization need letter verifying that the account was closed and issue an id theft report
Consumer complaint received 2023-06-14
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION (WV)

Truist client is incapacitated and has named our bank as Trustee. We spoke with local Truist rep XXXX XX/XX/XXXX to see what documents were required to allow XXXX  access to accounts. All requested paperwork was submitted on XX/XX/XXXX. We followed up the following week with no response. Finally tracked down branch personnel and were told they didn't have access to secure email so documents were hand delivered to the Truist XXXX XXXX, WV branch on XX/XX/XXXX. We were told via email they were forwarded to Truist legal team. We were told on XX/XX/XXXX that a legal opinion was required since Truist, " didn't have a trust certification on file. '' I requested to speak with Truist legal counsel to clarify what was needed but were told that was " impossible. '' The rep and branch manager only have an email address and clients can't speak directly with legal. We paid an attorney {$3200.00} to prepare the requested legal opinion and hand delivered all requested documents to the representative at Truist XXXX XXXX branch on XX/XX/XXXX. We followed up with the rep on XX/XX/XXXX and were told he would follow up. We have yet to receive a response from Truist. Truist clearly does not have processes in place.
Consumer complaint received 2023-08-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (KY)

I checked my credit report and found that some of the data were incorrect. The three credit bureaus are required by Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) to verify these items ( A ). It is not permitted to report these items as unverified information without giving any supporting documentation within the legally permitted time frame. My credit report lists the following issues as needing investigation and correction due to inaccurate reporting in my file. 
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Consumer complaint received 2023-05-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

Ive been trying to dispute this account on my report but my dispute has been ignored. I am requesting that you look into this matter as required to do so under the FCRA. If you do not comply with the terms of the FCRA I will have no choice but consider the possibility of litigation. 
XXXX XXXX XXXX Balance : {$3000.00}
Consumer complaint received 2024-03-15
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — You never received your bill or did not know a payment was due
Company: CAPITAL ONE FINANCIAL CORPORATION (FL)

I have been dealing with an identity fraud issue since XX/XX/2023 with CapitalOne, please see previous FCPB complaints. The fraud oerson was able to disconnect my auto pay I had setup for my cards ( Quicksilver and Platinum ). Prior to this both cards we setup on autopay since inception. I have NEVER missed a payment or been late on either card. For the month of XXXX the payment was missed because, I didn't realize the autopsy was no longer valid as the fraud person was able to impersonate me and disconnect it. I called to ask that the late fee be removed, make a payment, and setup automatic payments again. I had no issue with the Quicksilver. However, the Platinum card has what the associates called a " restriction " which only allows them to make payments and NOTHING else. This can't be possible because both cards are impacted by the same issue so why is one able to be processed for late fee reversal and automatic payments and the other ( Platinum ) isn't? It's not enough I'm being punished by the fraud person, CapitalOne is also penalizing me it seems as well. Please help me get this late fee reversed and automatic payments setup please.
Consumer complaint received 2023-10-19
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: EdFinancial Services (OK)

EdFinancial has reversed my student loan payment twice in the past two weeks. After the first time, I called them and they told me my bank had blocked the payment. I called my bank and they told me a transaction was never attempted and there was no evidence of anything related to EdFinancial on my bank statement.

I tried making the payment a second time, waited a week, and for two days it showed as " payment received '' on EdFinancial 's website. Then the next day, it shows as " reversed '' again. There is still no activity from EdFinancial on my bank account.

I'm currently on my third attempt at making my payment, which is now showing up as late, because EdFinancial keeps reversing the payment for no reason.

This seems like a huge scam to block my payment while interest is still accruing.
Consumer complaint received 2024-04-30
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NC)

Despite numerous attempts to address these inaccuracies with the reporting agencies, the negative items remain unchanged, affecting my ability to secure credit and loans. I believe these inaccuracies stem from erroneous reporting or misunderstanding of my financial history.
Consumer complaint received 2024-03-15
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: BARCLAYS BANK DELAWARE (NC)

When I made my payment on XX/XX/XXXX and when I called concerning the balance transfer on XX/XX/XXXX, both times I was told that I would also have XXXX XXXX on all my purchases as well until XXXX, XXXX. 

Now I am being told that the statements are not true after I have charged {$550.00} worth in purchases. 

I have requested that the XXXX XXXX XXXX XXXX XXXX review the XXXX calls. Yet no one will call me back. 

This is a continuous problem with XXXX XXXX XXXX XXXX. 
XXXX appears to tell me anything and usually the information is not valid. I am now tired of this. 

Being an excellent customer of XXXX XXXX has not been respected or honored. I know that the XXXX representatives stated to me. 

I do not know if this is deceptive trade practices to get me to pay interest or not as I have never paid interest on any accounts with XXXX during the XXXX years these accounts have been opened. 

However, I know that I am experiencing staff stating to me facts that are not true and XXXX XXXX XXXX refuses to listen to the calls. 

XXXX XXXX XXXX XXXX is actually Barclays Bank. 

I have had nothing but years and years of problems with untrained staff.
Consumer complaint received 2024-07-25
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (VA)

I recently reviewed a copy of my credit report and noticed I had a fraudulent account on my report. Please removed this account from my report, this is hurting my ability to obtain credit and also causing me to have very high interest rates.
Consumer complaint received 2024-04-30
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (GA)

According to the USC 1681 I DID NOT ALLOW OR AUTHORIZE THE REPORTING OFFICES INQUIRES : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2019-11-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION (IN)

On or about XX/XX/2019 I called to make a car payment with Capital One Auto Finance. I made my credit card payment online, but I have been told my auto loan account was set up differently and I can not pay online. No one seems to know how to fix that, so I have to pay over the phone, which is highly inconvenient. I called on XX/XX/XXXX to make my car payment. It was due XX/XX/XXXX and it was up-to-date. Their system was down. They told me to call back. I called back over the next several days and was placed on hold or hung up on repeatedly. I kept track and I literally spent 149 minutes over 3 days trying to make my payment again. I was traveling the next week and did not have the time to sit on the phone and wait, although I did try up to the XXXX to make the payment. The phone calls were disconnected repeatedly. They reported me late making that payment. I have spoken to no less than 10 people regarding this at Capital One. I spent 4 hours and 8 minutes, speaking to 7 people on one day with no resolution. One hand had no idea what the other was doing and I got different information. I am trying to buy a house and that late payment is the ONLY thing holding me up. I am very unhappy with Capital One Auto Finance. And this is not the only time this has happened. All I want is for them to waive the XX/XX/2019 late payment on my credit report. That is all I ask. And I think it is a small request for all of the inconvenience I have gone through.
Consumer complaint received 2024-08-02
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: ACIMA CREDIT, LLC (DC)

In XXXX I open an application with them for repairs at a car mechanic shop. I was told if I paid by 90 days I will not receive any interest or fees. I ended up losing my job and I had paused close to {$900.00} towards a balance of {$1200.00}. Because I misread the 90 day cut off. My balance went back to the original amount plus an additional {$400.00} dollars. The lease agreement they sent me just dont make sense. Where is my {$900.00} I sent them and who is my balance the original amount plus extra fees. They are charging customers to much.
Consumer complaint received 2024-07-20
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: CITIBANK, N.A. (OR)

I called to dispute a fraudulent charge after receiving an alert via email that my card was charged an amount that we did not remember making. The email stated that we " tipped '' a merchant named " across the map '' over {$200.00}! I told them the situation which was that my mom and I went to a festival in XXXX, we did purchase tickets to the place but we certainly DID NOT tip {$240.00} and we didn't use it later in XXXX. The Citi bank instead of sending me an alert via email ( which is in my settings ), sends me a letter, which I received XXXX months later stating that because my chip on the card was present at the time of of the purchase of {$240.00} I will be responsible for this charge! I still don't have an explanation as to why they denied the second claim. I called to ask them for documentation so that I can make a formal statement that I am not ok with this decision. After being transferred by very rude representatives multiple times to departments that don't work, they finally connected me to a supervisor who refused to do anything!
Consumer complaint received 2023-10-31
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (DC)

XXXX Credit Bureaus are reporting illegal unauthorized fraudulent transactions and charges from XXXX XXXXXXXX XXXX as evidence of XXXX police report XXXX and other evidence investigations from, XXXX XXXX XXXX and XXXX and XXXX XXXX investigations and XXXX reports Credit Bureaus ignoring all investigations and continue to report negative reporting on my credit reports from XXXX XXXXXXXX XXXX illegally repeatedly to clouding with XXXX XXXXXXXX XXXX in reporting negative on my credit reports.
Consumer complaint received 2023-03-25
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (NY)

This is my first complaint to you today to inform you I was the victim of identity theft. I researched how to remove the fraudulent items in my report and found that I need to visit FEDERAL TRADE COMMISSION or https : //www.ftc.gov to file a report Per FCRA section 605b Credit Reporting Agencies are required to remove/block any items listed on an id theft report. Please find the ATTACHED documents to assist in the blocking of the erroneous information which is being posted to my report. 
Here is the list of items that do not belong to me or were opened without my permission. 
XXXX XXXX XXXX XXXX, NY XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX FL XXXX XXXX XXXX XXXX XXXX : {$1000.00}, XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX Balance : {$3400.00}, XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX : {$4100.00}, XXXX XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX OF XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXXXX/XX/XXXX, XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XXXX XXXX  XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXXXX/XX/XXXX According to FCRA Section 605B ( a ) the CREDIT REPORTING AGENCIES shall block any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than 4 business days after the date of receipt.
Consumer complaint received 2024-07-13
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Paying off the loan
Company: Statebridge Company (PA)

In XXXX, I purchased my home and my mortgage was issued by XXXX for XXXX. a HELOC was issued with the purchase for XXXX. I refinanced my home in XXXX, to secure a lower rate on the my mortgage through a company called XXXX for XXXX. see attached. A titled search was not completed during this process and the HELOC was not included in the refinance. In XXXX, XXXX XXXX XXXX was assigned the lien and attempted to collect the Outstanding Principal of {$25000.00}. see attached. I did not have the immediate funds and was forced to file for bankruptcy in XXXX. The lien was again reassigned in XXXX, to XXXX XXXX XXXX XXXX ( XXXX ) which also issued a demand letter for the payment of {$25000.00}. And is currently serviced by Statebridge Company LLC. see attached and also PLEASE refer to CFBP complaint # XXXX and XXXX. In XXXX, I attempted to refinance my home for XXXX, at a rate of 3.75 % with XXXX XXXX to settle this matter and finally put this decade old matter to rest but Statebridge Company LLC would not provide a payoff amount requested by XXXX XXXX underwriting or Attorney XXXX XXXX to which then a refinance could not be completed. 

The reason for this complaint is that I was again forced into a bankruptcy this year due to a scheduled sheriff in XX/XX/XXXX, to stay the sale, On XX/XX/XXXX, I applied for a grant through the Pennsylvania Housing Assistance Fund ( PAHAF ) and was awarded {$31000.00}, which was distributed to Statebridge Company LLC, in XXXX. I have since received two statements from Statebridge company with confusing and inaccurate description of what is owed. My current statement shows that XXXX, is still owed on the principal amount which in my opinion can not be possible. PLEASE HELP ME PUT THIS DECADE OLD MATTER TO REST
Consumer complaint received 2024-01-25
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: EQUIFAX, INC. (NY)

I am writing to report fraudulent accounts on my credit report validated through XXXX. The banks, accountable for fixing this identity theft issue, must promptly rectify the inaccuracies on my credit report. The banks, acknowledging a system error, committed to removing these entries : XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2024-07-05
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: MOHELA (CA)

In XX/XX/year>, Mohela started withdrawing payments directly from my bank account for a Parent Plus loan that was paid off YEARS ago through XXXX XXXX student loan servicer. 

I did NOT authorize Mohela to withdraw money from my bank account.