Consumer complaint received 2024-05-22
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO. (CA)

To whom it may concern, I would be grateful for your assistance in recuperating funds that have been withheld without clear cause or justification. 
I work as a XXXX  and closed a deal on a property on XX/XX/XXXX. 
XXXX XXXX XXXX company were due to pay my commission of {$7600.00} but mistakenly duplicated the XXXX XXXX resulting in net transaction of {$15000.00} to my checking account on XX/XX/XXXX. The end value in the checking account : {$15000.00}. 
Chase bank was then notified of the error by the title company. 
Due to initial concerns from XXXX that there was fraudulent activity afoot, my XXXX account was frozen. Prior to the account being frozen the checking account went down to {$4700.00} ( by XX/XX/XXXX ) most from my own expenditure. 
I was appropriately asked to pay XXXX XXXX XXXX back the duplicated amount of {$7600.00}, however this required to be transferred from my savings, rather than the checking account, as the latter remained frozen. ( XX/XX/XXXX ) On XX/XX/XXXX the amount of {$2600.00} was taken from my frozen checking account without my authorization and I was later informed by a Chase representative that it was by Chase. They claim this was for XXXX but were unable to elaborate and stated that it was sent to XXXX XXXX XXXX company. 
I spoke with XXXX XXXX XXXX company who confirmed that Chase had indeed tried to send them {$2600.00}, however since they had already received full payment from me, this was returned. 
I was left with {$4700.00} in my frozen checking account. Through multiple phone conversations with Chase representatives, they gained clarity of the situation and understood that no fraudulent activity had occurred but were unable to assist further. I went to a Chase branch and spoke with a representative in person ( XXXX XXXX ) who tried to assist me in recovering funds ( XX/XX/XXXX ). Chase then sent me a cashier check ( XX/XX/XXXX ) in the mail for only {$4700.00} which was the remaining balance in the checking account and subsequently closed the account without cause. 
The {$2600.00}, that was rejected but XXXX XXXX XXXX, remains unaccounted for by Chase and after 6 months of back and forth with Chase and being passed from representatives of XXXX department to another, I am no closer to understanding XXXX. Where the {$2600.00} has ended up XXXX. Why this continues to be withheld from me XXXX. Why my account was closed without due cause. 

This is a most frustrating situation in which I have played no role in propagating and I feel discriminated against and drained from the continued stress of pursuit and sting of injustice. I have used the usual methods, followed all existing rules and regulations and I continue to be penalized for the errors made between Chase and XXXX XXXX XXXX. Yet a XXXX XXXX exists, and the financial forensics seem to be obvious and clear-cut. This will be escalated until the matter is appropriately resolved and I would be grateful for your assistance in ensuring a fair outcome.