Consumer complaint received 2024-07-25
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: Global Lending Services LLC (VA)

A XXXX XXXX XXXX was purchased by myself on XX/XX/XXXX, from XXXX, XXXX XXXX XXXX XXXX XXXX Virginia. While traveling for work in California and leaving car legally parked while on vacation, car was missing from lot upon my return on XX/XX/XXXX. I called the XXXX, CA, police station at XXXX when I arrived and informed them that the car had been stolen ; police notified me that my car was repossessed on XX/XX/XXXX, and they were unable to give me any additional information until I reached out to my lender. Because it was a weekend, I was unable to reach my lender, XXXX XXXX XXXX, until the following Monday, and was also unable to take any further action according to police, even though I had not missed any payments had no outstanding involvements with this vehicle. On Saturday night XXXX me and my husband, who was traveling with me, had to stay in a hotel. The next morning, we had to have an additional key made to our other vehicle, because the key to that vehicle was located in my XXXX that was repossessed and I was unable to know where or why at that point. We made multiple attempts to reach out to XXXX and police, and at a certain point we just waited. On Monday, XX/XX/XXXX, I called XXXX XXXX XXXX and was told that they did not repossess my vehicle ( that I bought from them ) and that I had no outstanding payments. I again called XXXX, CA, police station and with this new information, they told me that my car had been repossessed by Dedicated Recovery on request of XXXX XXXX XXXX, and that I would need to contact them to figure it out. Upon calling Dedicated Recovery, I was able to verify that they did in fact have my XXXX XXXX in the lot, repossessed on XX/XX/XXXX on request of Global Lending company, verified an exact VIN number match, but for a different name than my own. We discussed the situation and that I had many personal belongings in the vehicle, the key to my husband 's vehicle, and also that the registration located in the XXXX XXXX would have my full name on it ; I was told I could not get my personal belongings and would need to call Global Lending Company. After calling Global Lending Company and discussing my situation, it was verified that my name is in fact on the most current registration of this vehicle, but that I would not be able to get the vehicle or my belongings until some verifications had taken place. No timeline given. Monday evening XX/XX/XXXX I was able to retrieve my personal belongings, but unallowed to take my vehicle, that is registered in my name, that I make payments on and am caught up, from the lot from where it had been wrongfully repossessed at the word of Global Lending Company for someone by a different name. Both XXXX and Global Lending company verify that I do currently hold the most current registration to this vehicle. As of XXXX, XX/XX/XXXX, I am still unable to retrieve my vehicle from the repo company due to Global Lending Company and their delays. I have requested compensation for my consequential hotel stay and key remake from Global Lending Company, which has been denied. XXXX and XXXX XXXX XXXX report that this issue is not their problem, though I bought the car from them, and have not been able to help me in getting access to my vehicle. Global Lending company has yet to take responsibility for this event, and I still do not have my car.