Consumer complaint received 2024-08-04
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Rescue 1 Financial, LLC (CA)

i got a letter from XXXX XXXX was with some company called rescue one financial. i thought the company was sending me some help, long story short she got me involved with freedom debt relief, and i specifically told her i didnt want to do business with them, she insisted that i wont be dealing with them i would be dealing with her only. she was very insistent that that was the case that i would just be dealing with her, assuring me 100 percent i remember asking her like ten times are you sure that i would be dealing with her and her only, she kept telling me yes, i was like okay if thats the case then i will be dealing with you because the people at XXXX  are not people i want to deal with as i already had them before as a debt consolidation company. so long story short she runs my credit along with all my loans, she says okay well we got this and yes everything looks great i think you would do good in the program i have my mother involved this and that. i just need you to sign these papers through docusign. so i did now the program has started i feel good that i will only be dealing with one person as she stated in the beginning. so a couple of weeks pass by after that i get no call from her or like nothing happened. i then ring her to see whats going on, no response from her no call back or nothing, so i then call up XXXX  to have some simple question asked. i forgot exactly what it was. but it wasnt all to crazy, i was just expecting to get a response from XXXX the girl who got me signed up no email, no response back or nothing. long story short fast forward a year till now when im in deep with all the legal madness and everything i just ask XXXX  who signed me up and what is her number this and that because there is a loan that wasnt on there and all of a sudden its there? i recognize the name of the loan. and i was like for that amount it wasnt on there? you had a whole year? mind you i was talking to the XXXX  people. i was like who signed me up and what is her name? she said the name, XXXX XXXX. and i said that sounds familiar, and i then ask, so whats the deal with her? why did she just stop talking to me? i ask the manager, she says well basically her role for us is to get clients for us and then she drops us, me the people that need help and now i have to deal with the hardheads at XXXX even tho i specifically asked XXXX XXXX a XXXX times over the phone if i have to deal with them then i wont be signing up and she assured me i wont, now i have to file for bankrupty because of XXXX lies, i lost close to XXXX, XXXX didnt do anything, she purpusely or really forgot to run a loan on XXXX of my loans for almost XXXX. and crazy how when i tell XXXX im working again, they all of a sudden know to put that loan on and make my payments to them for an extra XXXX dollars? to almost XXXX a month in cc and loan bills? she made me go crazy dealing with these people, meanwhile not even caring the least bit to call me and ask how i was doing till i had to hunt her down from the managers at XXXX and trying to see what exactly was her role in all of this. 

needless to say, i told her over and over again, that i dont want to be dealing with them, she basically lead me to them knowing full well ahead of time i would just be dealing with them, she acted very courteous in the beginning, but was very much so manipulating me to think that i would just be dealing with her, i felt as if we developed a rapport and having someone to help guide me through the process would be of a great deal, as i didnt want to be dealing with that company anymore, what she did was absolutely inhumane, as i had to put in countless hours arguing which im not at liberty of donating my time, especially when it comes to dealing with my money that i paid and trying to get back. i will attach said hours i put in trying to deal with freedom debt relief and not to mention she didnt even do a full credit check on all my loans. there was one loan missing, and she tells me she got everything, i had a lot of credit cards and loans on there. her excuse was she only checked 2 of the three credit card agencies, and that it was my fault for not double checking, while that could be the case, why would it be my fault if im doing your job for you? i was under the impression that you checked my social security which i did give to her, and i thought all my loans would show up, im not at liberty to be doing my job for you, i then track her down a year and half and ask her whats up why did she just leave me towards them, she then goes into her deceptive mode again acting like nothing ever happened and like it was yesterday, she then ask me how old are you? in a very condescending manner because i didnt double check the loans that she was supposed to check on my credit card, its like how was i supposed to know that you didnt check all the three credit agencies? if i gave you my ss then youre supposed to know my credit, i dont know how to do your job, i have a lot of stuff on there and i was in the middle of getting a job, im in the middle of another lawsuit etc etc