Consumer complaint received 2024-10-31
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: ADP Inc. (CO)

I have a mywisely account. I first tried contacting them on XX/XX/XXXX after i was forcilby locked out of my shared apartment everything i owned was stolen and then sold by my aunt who is deep in the XXXX XXXX XXXX XXXXXXXX XXXX XXXX. I explained my situation and requested to cancel my card so I knew my miney was at least safe. I was told I needed to verify my identity first. I made it all the way through till the last question when I was unable to verify my card number on the card I was trying to report as stolen. The representative then told me she could no loner assist me and to call back when I had the card number. I had to get a new phone and get past XXXX verification before i was able to access my any of my accounts. When I was finally able to get back in I saw significant amount of transactions on my account mostly XXXX XXXX  transfers probably because my card was locked on wisely so they had to transfer to an a account they had a card would be my guess idk. A few small food purchases as well. I immediately tried calling wisely because their representative allowed this go happen by not immediately canceling my card now over {$1000.00} was fraudulently taken out of my account. I spent the entire day either getting hung up on, being told I would get a call back from a supervisor. I finally got a lady who kinda listened however she only reported half the charges on my account and didn't really listen to me when I was trying to tell her the situation. There was still miney in my account she refused me any access to funds locked and secured my account. Now they want me to prove my identity before sending me a new card however I sent in all requested documents to them and they kept asking for something else with each I submitted every though I would submit what they previously asked for. XXXX after I filed the fraudulent charges wisely emailed me saying they detected no fraud and my case was closed. When I emailed them asking why they XXXX haven't sent my card out yet especially since according to them there was no fraud I got nonresposne however now I am completely locked out of my account. No access to monitor what funds I do have left in my account. I told them I had police report, and text messages to prove that what I was saying was true they never let me submit nor did they ever ask for the documents I do have. So they came uo with their conclusion with no other opinion but their own. All the money I have left is in that account and they are denying me access to my money. I can't get food to eat or even a warm place to stay. I don't see how they can do this to a person. All my belongings got stolen. Documents and all that they kept requesting I had to borrow miney for to get just for them to totally lock me from any access to not only money but my account as a whole. 
The unauthorized charges are ad follows XX/XX/XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$50.00} XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$40.00} XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX {$15.00}. 
XXXX XXXX XXXX {$25.00} XXXX XXXX XXXX {$40.00}. 
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  {$8.00} XXXXXXXX XXXX XXXX {$7.00} XXXXXXXX XXXX XXXX {$6.00}. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX {$25.00}.