davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-07-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

Hello I've been contacting credit bureaus XXXX and TransUnion to get this XXXX XXXX XXXX record off of my credit report the balance is paid off and the company stated they will inform the credit bureaus to remove it but the only one that has removed it is XXXX. TransUnion and XXXX stated they would remove it but has not done so yet and it's been over a month now I spoke with them in XXXX.
Consumer complaint received 2024-10-19
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A. (PA)

I had closed my checking account at Citi bank. However, I forgot to update my direct deposit from my employer and {$750.00} was deposited to Citi. This money, though, was never kicked back to my employer. Instead, Citi and held onto the money and is not willing to work with me on getting the money back to me. The closest branch is 3 hours away.
Consumer complaint received 2024-08-27
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc. (GA)

I am a victim of identity theft, resulting in unauthorized XXXX accounts and XXXX inquiries on my credit report. These were added without my knowledge or consent. 

ACCOUNTS - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX  XX/XX/XXXX - XXXX XXXX XXXX XX/XX/XXXX - XXXX XXXX XXXX XX/XX/XXXX - XXXX  XX/XX/XXXX - XXXX XXXX XXXX XXXX  XX/XX/XXXX - XXXX  XXXX XXXX XXXX XX/XX/XXXX - XXXX XXXX XXXX XX/XX/XXXX - XXXX  XXXX XXXX XXXX XX/XX/XXXX I have reported this identity theft to the FTC. I insist on the immediate removal of these fraudulent accounts and inquiries to restore the accuracy of my credit report.
Consumer complaint received 2024-08-27
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Experian Information Solutions Inc. (AE)

I want to stress that I did not give written permission for these specific transactions to be included in my consumer report. At no point did I authorize these entries, and their presence on my report is unwarranted. Consequently, I am formally requesting that these accounts be blocked and removed from my report immediately. 

It is important to clarify that this request is not due to any error or negligence on my part. There has been no oversight or misunderstanding on my end. Instead, this issue arises solely from the fact that I did not explicitly authorize the inclusion of these transactions in my report. I am diligent about maintaining the accuracy and privacy of my financial records, and these unauthorized entries compromise that integrity. 

I trust that you will handle this matter with the urgency and seriousness it deserves. Please confirm the removal of these transactions from my report as soon as possible. Thank you for your prompt attention to this issue.
Consumer complaint received 2024-08-27
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc. (AL)

I am writing to dispute the bankruptcy listed on my credit report. I have a letter from the court confirming that this bankruptcy should not be reported. Additionally, an unauthorized third party is involved, making this situation even more problematic.
Consumer complaint received 2024-10-09
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CREDIT ACCEPTANCE CORPORATION (NY)

In XXXX, I purchased a vehicle from XXXX XXXX. It was financed by /Credit Acceptance Corporation . I Surrendered that vehicle in XX/XX/XXXX. It was always in the shop. Credit Acceptance and I reached a Settlement Agreement XXXX XXXX. According to our agreement payments will be processed the day received. However, Credit Acceptance Corporation have been reporting my payments late to the Credit Bureau. 
This is having a negative effect on my credit report. Credit Acceptance Corporation does not have a judgement against me it is an agreement which I have paid on time. 

According to the State Laws on time payments must be reoprted on time and it is also stated in our agreement. The agreement was to pay {$2300.00}. In XXXX I paid {$1200.00} and began paying the balance in XX/XX/XXXX and from then to XX/XX/XXXX payments have been paid on time. Please see the attached douments.
Consumer complaint received 2023-04-18
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: U.S. BANCORP (CA)

On XX/XX/XXXX of XXXX  I went to a US BANK branch to open a brand new checking account. As it's very usual between banks, I found out on their website that there was a first account bonus of {$500.00} that was being offered from US BANK at that time so when I was opening the account at the branch, I told the US BANK branch manager that I would like that bonus applied to my account, so he looked up on his US BANK system and made sure the bonus would get applied, no problems at all. After meeting the requirements to receive the bonus, which at that time was receiving {$6000.00} or more from direct deposits, I called US BANK customer service wondering when I was going to receive the bonus, and that's when things started to get bad. The customer support representative told me that the bonus code applied to my account was from an older promotion that was already expired and that I should contact the branch that opened the account for me, and that's what I did. When contacting the branch, I explained to them the situation and showed them that the bonus code that was applied to my account was already expired at that time ( XX/XX/XXXX ) and that the correct one was another code ( the XXXX available from their website at that time ). This was basically a mistake from the US BANK manager when opening my account. The response I got from them was that they had contacted the department responsible for promotions and basically the promotion that I had found on the US BANK website, open for everyone to see, was a promotion made for specific people only and that if I don't provide proof that I was meant to receive the promotion, I wouldn't be getting the bonus. 

After getting that response I could not feel more deceived. First, I found the bonus on their website open for everyone to see. Second, the manager does not tell me anything about it and says that the bonus would be applied. Third, out of nothing they tell me I wasn't meant to be receiving this bonus. The funniest part is that I told XXXX friends about the US BANK first account bonus and all of them went on XXXX to open their account and guess what? ALL OF THEM received a first account bonus on their account. I don't know what is up with US BANK first account bonus, sometimes they decide it's for everyone and sometimes they decide that it's just for a specific group of people. 

I can't express how disappointed I am, if someone had explicitly told me that bonus wasn't meant for me, I would just have gone to another bank. I was a victim of a false advertising. I was misled into believing that I would get a bonus from opening an account.
Consumer complaint received 2024-07-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (TX)

THIS CFPB COMPLAINT HAS BEEN FILED PURSUANT TO FCRA 605 B OR 15 USC SUBSECTION 1681 ( C ) ( 2 ) THAT YOU, EQUIFAX, BLOCK INFORMATION APPEARING ON MY CONSUMER CREDIT REPORT THAT IS A RESULT OF IDENTITY THEFT AND FRAUD WITHIN 4 BUSINESS DAYS OF YOU RECEIVING THIS COMPLAINT.THIS FRAUDULENT AND INACCURATE INFORMATION CONSIST OF THE FUSE AT PARK ROW APARTMENTS # XXXX. THIS ACCOUNT HAS RESULTED IN A COLLECTION APPEARING ON MY CONSUMER XXXX CREDIT REPORT. I DO NOT RECOGNIZE THE AFOREMENTIONED ACCOUNT AS REPORTED BY YOU, WAS NOT OPENED, MADE OR INITIATED BY ME. THE ACCOUNT WERE INITIATED BY FRAUD. I HAVE ATTATCHED A COPY OF MY FTC IDENTITY THEFT CRIMINAL COMPLAINT # XXXX AS PROOF FROM THE U.S. FEDERAL TRADECOMMISSION. THE AFOREMENTIONED CONSUMER CREDIT ACCOUNT IS A RESULT OF IDENTITY THEFT AND FRAUD.
Consumer complaint received 2024-07-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC. (TX)

This is my follolw up request for the immediate removal of fraudulent items from my credit report. Despite my previous XXXX attempts to resolve this issue, these items continue to appear on my credit report, causing significant distress and damage to my creditworthiness. This persistent issue has negatively impacted my credit score and financial stability. I kindly request that you could help me conduct a thorough investigation into my claim and permanently remove the fraudulent items from my credit report. I expect prompt action and resolution within the XXXX period mandated by the Fair Credit Reporting Act ( FCRA ). Kindly help me remove the following items immediately : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2024-07-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC. (DE)

My account with XXXX was never late! I have had exceptional payment history witH XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment.

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 

XXXX never sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 

Delete the late payments from my consumer reports
Consumer complaint received 2024-07-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (TX)

I am writing to formally lodge a follow up complaint regarding a persistent issue with my credit report. Despite multiple attempts, I have been unable to correct a late open account that has been inaccurately reported. Despite my numerous efforts to resolve this issue, the incorrect information remains on my credit report. This error has significantly impacted my credit score and my ability to secure financial products. Enclosed with this letter are copies of the relevant documents that support my claim, including any previous correspondence, statements, and proof of timely payments. Please help me investigate the inaccuracy thoroughly and correct the late open account information on my credit report. I am aware of my rights under the Fair Credit Reporting Act ( FCRA ) and expect your prompt action within the 30-day period mandated by law. This account is as follow : XXXX XXXX XXXX Balance : {$260.00}.
Consumer complaint received 2024-10-15
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: STATE EMPLOYEES CREDIT UNION (NC)

This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. More so they didn't follow the proper XXXX step validation procedure which make this unfair practices. According to the FDCPA Im entitled to 1,000 dollars per violation and clearly they violated my rights.
Consumer complaint received 2024-07-23
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: NAVY FEDERAL CREDIT UNION (AR)

Navy Federal CU {$75000.00} This company has willingly and knowingly violated my rights as a consumer. This company is in violation of the Fair Credit Reporting Act and the Gramm-Leach- Bliley Act. Violations of the Gramm-Leach-Bliley Act for non-compliance can result in fines up to {$100000.00} per each violation for financial institutions.With that being said this company along with XXXX, XXXX, and XXXX have been notified of the violations by me and no action has been taking. I am depending on the CFPB to make sure action is taking and to show these companies, organizations and institutions that they are not above the law. 

Under the Gramm-Leach-Bliley Act 15 U.SC. 6801 et seq. also known as the Financial Services Modernization Act of 1999, I the consumer should be giving the option to opt out of my nonpublic personal information being reported to or with non-affiliated third parties. The opt-out notice must be must be explained clearly by financial institutions and provided in writing at the time of an in-person transaction and electronically for a online transaction. 

This option was NEVER provided to me! I request that this account be deleted and no longer be reported on my credit report.
Consumer complaint received 2024-07-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (TX)

I checked my credit report and found that some of the data were incorrect. The XXXX credit bureaus are required by Sections XXXX ( a ) ( XXXX ) ( A ) and XXXX ( a ) ( XXXX ) to verify these accounts ( A ). It is not permitted to report these accounts as unverified information without giving any supporting documentation within the legally permitted time frame. My credit report lists the following issues as needing investigation and correction due to inaccurate reporting in my file. 

XXXXXXXX XXXX XXXXXXXX
Consumer complaint received 2024-10-23
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: PLANET HOME LENDING, LLC (VA)

I was previously struggling to make my mortgage payment in XXXX. During this time, I reached out to my loan servicer to obtain a loan modification to help catch my mortgage payments up. My loan servicer set me up with the modification plan that caused me to incur multiple late fees and multiple late reportings on my credit report. In XX/XX/year> I called planet home lending and requested that I be able to pay the entire amount that was due in order to bring mortgage payment current and remove me from the modification plan that I was taking part in. I made a payment of {$4200.00} which I was told was going to be used to fully catch my payment up, then proceeded to make my normal monthly mortgage payment A few days later, so that I could be ahead on my mortgage payment and have time in the future in case any financial struggles were to happen. The representative I spoke to over the phone told me that I could request to have the late payments deleted off of my credit report and that I could request the waiver of the late fees that were charged which totaled over {$500.00}. The representative failed to mention that the payment that was made a few days after fully catching everything up, was actually being used towards my XXXX payment, which was late at the time and shouldve been included in that total amount. Ive made my monthly payment on or around the XXXX of every month as I am a retired veteran on fixed-income. It has come to my attention now that what I assumed I was paying in advance around the XXXX of every month, per the conversation I had with the representative around XX/XX/XXXX of 2024, was actually paying for the month that it was in. In XX/XX/year> I requested documentation for the modification plan that I was previously taking part in and after two months, Ive still received no documentation aside from a transaction summary from the last 12 months. I asked them to physically provide me with a signed copy of the loan modification documents, and they have yet to do so. If it is an electronically signed document, I would also like to request a copy of my E consent for electronic signature.
Consumer complaint received 2023-04-05
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened as result of identity theft or fraud
Company: CLGF Holdco 1, LLC (MS)

No result. They told me this was done online and there was no way to track the people who made these inquiries. I explained that did not authorize anyone to apply for anything under my social security number. I wasnt could press charges due to not having proof of the person who did this.
Consumer complaint received 2024-10-10
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: National Credit Systems,Inc. (SC)

XXXX has my NATIONAL CREDIT SYSTEM ( Original Creditor : LIONS GATE APTS account listed as ( Not Satisfying F20_Trading ) which is a Charge-Off. Thats a certificates of indebtedness which is income and it needs to be removed off of my credit report. Also Law office of XXXX XXXX is 3rd party agency now has access to my report V in which I did not consent nor give permission for me them to have access. Thats a violation of my privacy rights under the Privacy Act of XXXX. 

Date : XX/XX/XXXX Amount : {$530.00}
Consumer complaint received 2024-10-05
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Setting up an escrow account for taxes and insurance
Company: LAKEVIEW LENDING LLC (CA)

on XX/XX/year> I opened refinancing with Loan Officer XXXXXXXX XXXX XXXX XXXX things was going well until XXXX XXXX of Lakeview Lending called me out of the blue saying he would beat Loan officer XXXX quote of XXXX XXXX He sent me a quote 6.62 % single family XXXX XXXX XXXX, XXXXXXXX XXXX and 6.62 % commerical XXXX XXXX XXXX XXXX, XXXX, I went with him and it was the biggest mistake. Before closing he asked me to pay the taxes for the XXXX properties about {$12000.00} that it is XXXX XXXX policy otherwise he can not close escrow and at closing the money would be refunded to me. He asked the insurance broker to make a new policy and send the bill to escrow she did saying it will be paid at closing, he asked me to pay the appraisal fee and i would be funded at closing, he lied to be about the interest by quoting me 6.62 % even when he was going through the closing document He showed me 6.62 % for commercial. He showed me a different document but at closing he produces a different document after i have trusted him and the document shows 7.72 %. Had lakeview lending showed me 7.72 % when he was going through the documents with me before signing i would have cancelled the transaction. Interest rate was going down i was not in hurry. He is a crook.
Consumer complaint received 2024-07-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (CA)

My credit reports are inaccurate. These inaccuracies are causing creditors to deny me credit. You have the duty to report accurate information about consumers. Please investigate these accounts and inquires and update these accounts accordingly to avoid future litigation.