Consumer complaint received 2024-10-03
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: JPMORGAN CHASE & CO. (CA)

On XX/XX/XXXX, I charged two {$50.00} XXXX program applications to my Chase XXXX Credit Card. As part of our Credit Card Agreement, I am entitled to a statement credit of up to {$100.00} every 4 years when you use your card for your TSA Precheck, Global Entry or XXXX application. Two XXXX  applications cost a total of {$100.00}, so I paid for the application fee for both myself and my brother. Chase then only provided me a Trusted Traveler Credit of {$50.00} to my account. I had asked why I was not given the full amount of {$100.00}. Three times Chase tried to close the case by then filing the transactions as fraudulent/duplicates, when I never said this was the case ( XX/XX/XXXX, XX/XX/XXXX, XXXX ). They either were not reading the details of my complaint or were intentionally trying to close the case on an unrelated issue without a resolution. And considering it happened three times I am leaning toward the latter. They closed the case when I wrote letters explaining that both transactions were legitimate and I was inquiring about the amount of the trusted traveler credit, forcing me to start the process all over again. Finally I got a response from Chase on XX/XX/XXXX stating " This account will receive one statement credit of up to {$100.00} every four years as reimbursement for the application fee charged to credit card for Global Entry, TSA Precheck, oXXXX XXXX Application. Statement credit is for TSA Precheck, GLobal Entry, or XXXX application fee, once every four years. You are not eligible for multiple fees to be credited. Statement credits post automatically for up to {$100.00} '' I then responded to Chase, telling them I agreed that the language in the credit card agreement limited the CREDITS to once every four years, and nowhere in the agreement or anywhere in the terms was that credit 's value limited to only one transaction. Both transactions occurred on the same day around the same time, well before any credits were issued, so they both should have been considered in the total credit 's value. I cited their entire terms and card agreement language on the issue, also stating that the points that they made, " You are not eligible for multiple fees to be credited. Statement credits post automatically for up to {$100.00} '' are nowhere in the language of the agreement or terms. I supported my agreement and stated my position using their terms and their agreement 's language in full. I then asked them to do the same to support their own position. 

They then responded on XX/XX/XXXX saying I would not receive the full {$100.00} credit unless I apply for Global EntryXXXX XXXX fees are less than {$100.00} therefore I rightly received a credit of {$50.00}. '' Again they cited none of their card agreement or terms in this letter. 
Again, none of this language is supported anywhere in these documents. 
They are sending the same denial over and over again with no explanation and no support, while I have cited their terms on the issue in full. And all they keep doing is closing the case and making me start the process all over again.