Consumer complaint received 2024-10-08
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: ROBINHOOD MARKETS INC. (TX)

Between XX/XX/XXXX and XX/XX/XXXX a total of twenty-two ( XXXX ) transactions were made on my Robinhood credit card. Two for {$49.00}, XXXX for {$99.00} and four for {$240.00}. 

Robinhood was notified as soon as I reviewed my statement, on XX/XX/XXXX that fraudulent transactions were made on my Creditcard as a merchant " XXXX ''. 

I informed Robinhood 's Credit Team that I authorized three separate purchases, one for {$49.00}, one for {$99.00} and one for {$240.00} for XXXX football jerseys through a link on XXXX. However, I never received a receipt, an email, or a confirmation text message. 

I received additional notices that my purchase did not go through, prompting additional authorizations- only to notice that each transaction was charged to my account. 

I provided Robinhood with the date and amount for each transaction and notified Robinhood of the fraud. To this day, I have never received any form of communication from any merchant, nor have I received a receipt. 

Robinhood reached out to me on XX/XX/XXXX requesting receipts for the purchases at issue in order to process each dispute - I informed Robinhood on XX/XX/XXXX that due to the fact that the purchases were fraudulent - I never received any receipts. 

On XX/XX/XXXX - Robinhood emailed me again requesting receipts- again, I informed Robinhood no receipts existed.

I emailed Robinhood on XX/XX/XXXX - following up on the status of the disputes. 

Robinhood emailed me on XX/XX/XXXX - informing me they could not move forward with my dispute without receipts. I responded informing Robinhood that they had been informed on multiple occasions that I did not have receipts due to the purchases being fraudulent. 

In my XX/XX/XXXX email, I explained that I am an attorney, that failing to submit my dispute to the merchant was and is a violation of the Fair Credit Billing Act - and that a receipt is not needed to process a dispute for fraud. I requested a call from a supervisor or a member of Robinhood 's legal team.

No phone call was ever received from Robinhood about this matter. 

On XX/XX/XXXX - Robinhood emailed me to inform me their team was " Reviewing my concern '' On XXXX - I emailed Robinhood requesting confirmation that my disputes were submitted to the merchant in accordance with federal regulations and law. 

On XX/XX/XXXX - Robinhood emailed me back ignoring my inquiry and informing me that my concern was escalated to a manager for review. 

On XX/XX/XXXX - Robinhood emailed me again, requesting receipts for each of the XXXX purchases. 

On XX/XX/XXXX - I again emailed Robinhood 's credit team demanding a call back from both a supervisor and member of Robinhood 's legal department/inside corporate counsel. I informed Robinhood - again - that due to the nature of the charges being fraud - that no receipts were available. That if receipts were available- they'd surely get them from the merchant if they filed my disputes in accordance with federal law and regulations. I informed Robinhood that I would be filing a formal complaint with the CFPB, XXXX  and Texas Attorney General 's office for failure to submit 22 disputes for fraud to the merchant at issue.

Ultimately, Robinhood 's inaction is actionable, and a lawsuit may very well result. This complaint is a last-ditch effort to resolve this situation in accordance with federal regulations while preserving my attempts in writing for a Court of Law.