Consumer complaint received 2024-08-14
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: JPMORGAN CHASE & CO. (IN)

Since XX/XX/XXXX, Ive been in an ongoing battle to get an erroneously issued duplicate title ( XXXX XXXX XXXXXXXXChase XXXX XXXX XX/XX/XXXX ) with both Chase and the State of Florida XXXX not working together In XX/XX/XXXX, I bought a XXXX XXXXXXXX XXXX in the state of Florida ( XXXX I lived at the time ) and financed through what was then XXXX XXXX but is now owned by Chase Bank . I moved to Indiana in XXXX and licensed the vehicle there. Chase issued the title to the state of Indiana in XX/XX/XXXX and a month later ( XX/XX/XXXX ) erroneously duplicate sent the title to the state of Florida unbeknownst to me. 
In XXXX, I paid off the vehicle and the state of Indiana sent me my title. 
Fast forward to XX/XX/XXXX. I sell the XXXX XXXX XXXX vehicle and go to the Indiana XXXX with the new owners to transfer the title. Indiana XXXX tells me they cant transfer the title because there is a duplicate in the state of Florida and it can NOT be released electronically. Same day, I call Chase ( foreign call center ) and am told they will contact Florida and have title released to me at my updated address. 
XX/XX/XXXX, I call Florida XXXX who tells me Chase Bank has to send them a duplicate title release form XXXX and {$85.00} check. 
XX/XX/XXXX, I call Chase Bank who no longer has an account for me as that old of account has been purged from their system. After tracking the account via VIN number they forward me to XXXX XXXX. who tells me to call back XX/XX/XXXX. 
XX/XX/XXXX, I call and am told it is processing call back XXXX. After repeating story multiple times, I am told to call back XX/XX/XXXX. 
XX/XX/XXXX, Call Chase and after a language barrier preventing communication am transferred from XXXX call center to XXXX in Chase Escalation Dept. XXXX provides a XXXX  tracking number and check number. Tracked package and see it was signed for in XXXX XXXX ( XXXX XXXX XXXX where I lived in Florida but they assure me it is fine as all Florida XXXX systems are linked. ) XX/XX/XXXX, XXXX has assigned XXXX case number XXXX apparently XXXX weeks ago but did not give me until this call. Even with the escalation number I still have to give VIN # and sometimes SSN for them to find my account. XXXX told Florida rejected because wrong amount of check sent. 
Called Chase XX/XX/XXXX & XXXX, spoke with XXXX XXXX told it is in processing where they are cancelling old check, call back. 
XX/XX/XXXX, Chase spoke with XXXX gives me a new tracking number. This label was created XX/XX/XXXX but no check to go with it. Daily I track this label and it is pending shipment. 
XX/XX/XXXX, called Chase spoke with XXXX and got all kinds of attitude. Am given processing excuse AGAIN. 
XX/XX/XXXX, my original Chase contact XXXX XXXX who I can never reach unless she calls me which has only happened once ) gives me a different tracking number that went out XX/XX/XXXX. 
After verifying the XXXX tracking number was received and signed for by Florida XXXX, I give the state of Florida XXXX until XX/XX/XXXX to process. Called and spoke with XXXX at XXXX XXXX -says it is being processed by XXXX but rejected for the XXXX time by Florida XXXX the check was only for {$9.00} ( I guess to go with the original wrong check amount of {$75.00} ) and did NOT include Form XXXX Duplicate title form. XXXX XXXX at XXXX XXXX each rejection is sent back to Chase with check and forms with a detailed letter of what they are to do but they are not following directions. 
XXXX frustrated, defeated and at a total loss on how to get this resolved by so much red tape, human error, and apathy. All I want is the title to a car I have owned for XXXX years!!!! HELP ME!!!