Consumer complaint received 2024-06-18
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (TX)

Complaint and Dispute Submission to CFPB Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint and Request for Expedited Investigation : FCRA Violations by XXXX XXXX and Credit Reporting Agencies Dear CFPB, I am writing to formally dispute the inaccurate and unfair reporting of my credit information by XXXX XXXX and the associated credit reporting agencies ( Experian, XXXX, and XXXX ). Despite my diligent efforts to resolve these issues directly with the parties involved over the past year and a half, the inaccuracies remain unresolved, causing significant harm to my creditworthiness and financial stability. 
Background and Disputed Account : XXXX XXXX Account ( Account Number : XXXX ) - Original Creditor : XXXX XXXX - Current Ownership : XXXX XXXX - Account Status : Closed, {$1400.00} written off. 
- Key Issues : Multiple charge-off listings, inconsistent reporting dates, and failure to properly investigate disputes. 

Specific Violations : 1. Failure to Conduct a Reasonable Investigation ( 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) ) : - CRAs must investigate disputed information within 30 days and correct or delete inaccurate or unverifiable information. The continued inaccurate reporting despite multiple disputes indicates a failure to conduct a reasonable investigation.

2. Reinsertion of Previously Deleted Information Without Notification ( 15 U.S. Code 1681i ( a ) ( 5 ) ( B ) ) : - Deleted information can not be reinserted without notifying the consumer within 5 business days.

The reappearance of previously deleted information without notification is a violation.

3. Duty of Furnishers to Provide Accurate Information ( 15 U.S. Code 1681s-2 ( a ) ) : - Furnishers must provide accurate information to CRAs and correct any errors. Continuous inaccurate reporting after disputes is a violation.

4. Duty of Furnishers Upon Notice of Dispute ( 15 U.S. Code 1681s-2 ( b ) ) : - When a furnisher receives notice of a dispute from a CRA, they must investigate and report the results to the CRA. Failure to properly investigate and correct inaccuracies is a violation.

5. Failure to Mark Account as Disputed ( 15 U.S. Code 1681i ( a ) ( 3 ) ) : - CRAs must mark an account as disputed when a dispute is filed. If the account was not marked as disputed, this is a violation. 
XXXX. Multiple Listings of the Same Account ( 15 U.S. Code 1681s-2 ( a ) ( 1 ) ) : - Reporting a closed account with a charge-off multiple times and inaccurately reflecting the balance. 
Supporting Information : Experian XXXX XX/XX/XXXX Experian Credit Report : - Inconsistent reporting of account status and balance. 
- Discrepancies in charge-off dates and remarks. 
XXXX XXXX Report : - Similar inconsistencies as found in the Experian report. 
XXXX Experian Dispute Results : - Evidence of failure to investigate properly and correct the inaccuracies. 
Calculation of Potential Compensation : 1. Statutory Damages : Up to {$1000.00} per violation. Assuming XXXX violations for each of the XXXX credit bureaus ( Experian, XXXX, XXXX ) : - XXXX violations XXXX bureaus {$1000.00} = {$18000.00} 2. Actual Damages : Compensation for emotional distress, financial hardship, and lost opportunities : In the past year XXXX this stress and financial hardship has caused me XXXX and XXXX  which I had to get prescribed anti XXXX XXXX and XXXX XXXX, on top of that the XXXX side effects and XXXX caused me weight gain which my dr has put me on ozempic weight XXXX XXXX due to my poor health and XXXX caused by emotional destress and XXXX cause by the financial hardship with this never ending reporting of my information and non compliance by the furnishers and the XXXX to report correct and accurate information on my credit report but instead have instead treated me subhuman, and willfully have ignored my and the laws under the FCRA and completely put me a financial hole that I cant get out of!!! 
- Estimated at {$100000.00} 3. Punitive Damages : Additional damages to deter future noncompliance : - Estimated at {$100000.00} Total Estimated Compensation : {$210000.00} Similar CFPB Closed Cases : XXXX. XXXXXXXX XXXX XXXXXXXX : - Amount Awarded : {$350000.00} - Reason : Incorrect information resulting from identity theft, failure to correct inaccuracies despite multiple disputes. 
2. Class Action Against XXXX ( XXXX ) : - Amount Awarded : {$60.00} XXXX - Reason : False reporting on a government list of terrorists and other security threats, failure to correct inaccuracies. 
3. XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX : - Amount Awarded : {$10000.00} - Reason : Failure to conduct a reasonable reinvestigation. 
4. XXXX XXXX XXXX XXXX : - Amount Awarded : {$50000.00} - Reason : Reporting inaccurate information, awarded statutory and punitive damages. 
Request for Relief : Given the severity of these violations and the substantial impact on my financial well-being and employment opportunities, I request the CFPB to : 1. Investigate these practices thoroughly and ensure the immediate deletion of the inaccurate information from all my credit reports. 
2. Award statutory damages of {$1000.00} per violation. 
3. Award actual damages for emotional distress, lost work opportunities, and financial hardship amounting to {$100000.00}. 
4. Award punitive damages to deter future noncompliance, amounting to {$100000.00}. 
5. Expedite the resolution of this complaint under the provisions of the Fair Credit Reporting Act ( 15 U.S. Code 1681i ( a ) ( 1 ) ( A ) ), which requires prompt handling of disputes to prevent ongoing harm to consumers. 
The ongoing inaccuracies on my credit report have caused significant financial harm, hampering my ability to secure essential financing and transportation. This has notably affected my ability to travel to necessary work locations, such as XXXX  for my employment with a XXXX XXXX XXXX directly resulting in missed job opportunities. 
I also request that confirmation and evidence of the account removal from all three credit reporting agencies be emailed to me at XXXX. 
Enclosures : 1. Copies of Credit Reports Highlighting Discrepancies : This includes reports from Experian, XXXX, and XXXX showing inconsistent and inaccurate data. 
2. Previous Dispute Correspondences with Experian and Other Credit Bureaus : Documentation of my diligent efforts to resolve this issue. 

XXXX. A Comparative Analysis Showing Discrepancies Across Different Reports : Highlighting inconsistencies in reporting dates, charge-off listings, and account statuses. 
Thank you for your prompt attention to this matter. Your assistance is crucial in rectifying these injustices and restoring my financial integrity. 
Sincerely, XXXX XXXX XXXX XXXX