Consumer complaint received 2024-08-12
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: General Motors Financial Company, Inc. (CA)

Complaint Against GM Financial for Inaccurate Credit Reporting I am filing a complaint against GM Financial for inaccurately reporting my account XXXX to the credit reporting agencies, despite my efforts to resolve payment issues and adhere to an extension agreement. This has adversely affected my credit score and violated the Fair Credit Reporting Act ( FCRA ). 

Background XX/XX/year> : My car payment was 60 days late, leading to repossession warnings. 
XX/XX/year> : My payment was approaching 30 days late, but no late payment was yet reported on my credit report. 
XX/XX/year> : I made a payment to cover my XX/XX/XXXX obligation. Subsequently, my XXXX payment was late. My XXXX payment was not yet 30 days past due at this time. 
XX/XX/year> : I contacted GM Financial and was offered a payment extension for XXXX and XXXX, contingent upon paying the XXXX payment. I paid {$200.00} on XX/XX/XXXX and {$390.00} on XX/XX/XXXX, including a {$25.00} extension fee, to cover the XXXX payment. I was assured that any late payments for XXXX and XXXX would be removed from my credit report. 
XX/XX/year> : On this date, I was informed that the payment I made was to cover the XX/XX/year> payment. I was told that an extension agreement could be made only after I paid XXXX payment, to cover XXXX and XX/XX/year>. Subsequently, GM Financial indicated that the extension was for XXXX and XXXX. If this were true, the extension agreement should have been created before late marks appeared on my report for XXXX and XXXX. 
XX/XX/year> : I made my payment on time, keeping my account current. 
Issues Despite our agreement, GM Financial continues to report the months of XXXX, XXXX, and XX/XX/year> as late : XX/XX/year> : Reported as late despite the extension agreement. 
XX/XX/year> : Reported as late even though the extension was in place. 
XX/XX/year> : Incorrectly reported as 60 days late. GM Financial claims my payment was returned, but my bank statements confirm a successful payment. They also state that my payment was for XX/XX/year>, yet they are still reporting it as late. 
GM Financial 's explanation that the extension covered XXXX and XXXX contradicts the timing and logic of the agreement. If the extension was intended for XXXX and XXXX, I should not have needed to wait to pay XXXX before establishing the extension. Furthermore, XXXX 's payment was made on time, as was XXXX. 

Request for Resolution Backdate the Extension Agreement : I request that GM Financial backdate the extension to XX/XX/year>, to cover the months of XXXX and XXXX, as XXXX was not late at the time, and no late payments were reflected on my consumer report. 
Remove Inaccurate Late Payments : Correct my credit reports by removing all late payment reports for XXXX, XXXX, and XX/XX/year>. 
Ensure Compliance with FCRA : As required by the FCRA, furnishers must not report inaccurate information. GM Financial continues to violate this obligation despite my notifications. 
Supporting Documents I have attached copies of my payment records, bank statements, and correspondence with GM Financial to substantiate my claims. 

This inaccurate reporting has harmed my credit report, and I seek your assistance in ensuring that GM Financial corrects these errors promptly. Please confirm receipt of this complaint and inform me of any actions taken. 

Thank you for your attention to this matter. 

XXXX XXXX