Consumer complaint received 2024-02-19
Product: Debt collection — Other debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: CAINE & WEINER COMPANY, INC. (NY)

I recently encountered what I believe to be unfair, abusive, and deceptive practices by Caine & Weiner in their dealings with me. 

I previously contacted the company in regards to the debt I have seen on my credit report, after calling to get the account numbers I sent a certified letter with a return address on XX/XX/XXXX, Set to be delivered on XX/XX/XXXX within the letter I did not acknowledge any debt but was willing to settle the debt to restore my credit. 

within the letter I specifically stated communication regarding the debt associated with my account be sent via Email or mail on XX/XX/XXXX at XXXX XXXX  I received a phone call from Caine & Weiner while at work, the representative was very rude as I mentioned to her I was currently at work she was demanding I verify my address. 
I mentioned I sent a certified letter and requested information regarding the debt be sent to the return address or Email the rep refused to inform me the purpose of the call I have not previously received calls from Caine & Weiner before XX/XX/XXXX confirmed multiple times that they do not have the letter and that she is deleting my address on the account and putting me on the no-call list then hung up on me. 

I called back to speak to someone in regards to the phone call, but multiple employees hung up on me I eventually spoke to a supervisor I believe the name was XXXX she confirmed they did receive the certified letter To my surprise, she proceeded to read parts of the letter back to me, demonstrating that it had indeed been received and told me that the company sent a response to the letter on XX/XX/XXXX ( which was not true ) to the address associated with the account ( which was not the return address ) I told her I did not receive it and asked why they did not send it to the return address on the letter. 

if it was sent it should have it have been sent to my current address ( as I previously contacted the post office to forward any mail to my current address ) she told me I would be receiving it soon which was not true and it's worth noting that the letter I eventually received from the company had the date of XX/XX/XXXX. This indicates that the company had indeed received my certified letter before that date, despite earlier claims to the contrary during our phone conversation. The discrepancy between their acknowledgment of the letter 's existence and their delay in responding adds to the confusion and frustration caused by their handling of the situation she also asked me to verify the return address of the letter and then said she was going to change the address on the account with them to the return address. 

I was transferred to multiple different representatives and locations. The names I can recall are XXXX XXXX and XXXX XXXX ( or a similar last name ) in the California location. Despite stating that I had sent the letter to the California headquarters, the call was then transferred to the Texas location when requesting to speak to a supervisor. This process resulted in me having to call multiple times, further prolonging the resolution of the issue.