Consumer complaint received 2022-01-26
Product: Debt collection — Medical debt
Issue: Communication tactics — Frequent or repeated calls
Company: Credence Resource Management, LLC (NV)

On XX/XX/XXXX I received an initial demand letter from Credence who was retained by XXXX XXXX XXXX for services rendered. 

I checked my records and verified the balance they were demanding was valid and the bill remained unpaid. At this time I contacted the office and agreed to payment plan for full repayment. The balance presented by the agency was {$140.00} on the initial demand letter that they sent to me. 

XX/XX/XXXX Paid {$25.00} XX/XX/XXXX Paid {$50.00} XX/XX/XXXX Paid {$72.00} paying the account in full and satisfying my obligation to XXXX XXXX XXXX and Credence who represented the. 

On XX/XX/XXXX I received an incoming call from Credence to my phone at XXXX from a phone number Identified as Credence XXXX. At that time I thought nothing of it as they didn't leave a message and I assumed it was in regards to the small overpayment on my debt. In XXXX I received the following call attempts from Credence : XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX Beginning in XXXX Credence must have started having technical failures with the Automatic Dialer ( ATDS ) as I began receiving calls both more frequently and multiple times in the same day. Sometimes the calls will come in succession by ringing once, disconnecting, and calling right back and other times they are spaced out through the day. In XXXX I received the following call attempts from Credence : XX/XX/XXXX, XXXX, XXXX, XXXX x 7 calls, XXXX x 4 calls, XXXX x 7 calls, XXXX x 4, XXXX x 5 calls, XXXX x 3 calls, XXXX x 2 calls, XXXX x 2 calls, XXXX x 2 calls, XXXX x 3 calls, XXXX x 3 calls, XXXX x 2, XXXX x 5 calls XX/XX/XXXX x 2 calls, XXXX x 2 calls, XXXX x 7 calls, XXXX x 3 calls, XXXX, XXXX x 5 calls, XXXX x 3 calls, XXXX x 3 calls, XXXX x 8, XXXX x 4 calls, XXXX x 3 calls, XXXX x 4 calls, XXXX x 8 So in summary of the above list I can provide the dates and times that Credence contacted me 7 times in XXXX, 9 times in XXXX, XXXX times in XXXX including up to 8 contact attempts in the same day, and XXXX times in XXXX including up to 8 contacts in the same day. 

At this point I have attempted to call them several times and never been able to reach an agent and to date I have not received a single correspondence from Credence, or put another way in 4 months they have made 122 calls using an ATDS to my cell phone and in those 4 months have failed to provide me with an initial demand letter either complaint or non complaint with Nevada XXXX and not allowing me to dispute any alleged debts. 

In XXXX when I had an actual valid account I pulled out the documents in preparation for this filing and found that on XX/XX/XXXX I emailed them to inquire about multiple calls received. The email I sent mentioned I have no knowledge of the agency but I was in the hospital the previous year and was working through the debts. They quickly replied admitting no fault and emailed me a secured initial contact letter stated that XXXX placed the account on XX/XX/XXXX. Had I never reached out I would have received the initial demand letter on XX/XX/XXXX which was dated XX/XX/XXXX via regular mail. At that point the debt had been paid and I assumed it nothing more than an innocent error that is now looking more like a pattern.