Consumer complaint received 2024-10-13
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: JPMORGAN CHASE & CO. (IN)

XX/XX/XXXX -I worked with my local JP Morgan Chase bank XXXX wire {$3400.00} ( US Dollars ) to a travel services provider ( XXXX XXXX XXXX XXXX ) to prepare for my upcoming trip to XXXX for a wedding. Wire transfer date XX/XX/XXXX ; tracking # XXXX. 

XX/XX/XXXX - I received a phone call from Chase asking if my wire was intended to fund XXXX and that they wire money was being held by XXXX XXXX XXXX. My answer was 'no " I was not funding a foreign country, my money was for travel expenses in XXXX for an upcoming wedding. 

Around XX/XX/XXXX, I received an email from XXXX, my contact in XXXX who works for XXXX, asking me if I had sent the wire as they had not received the funds. I answered that I had sent it and send her a copy of the wire confirmation receipt ( document attached ). 

This led to XXXX and I investing as to why the wire was never received. I went back through the wire receipt and noticed that the last XXXX digits of the account number, from XXXX, were inputted incorrectly by the Chase bank employee. 

I then immediately contacted Chase to let them know that they had entered the account number incorrectly. My inquiry into them was non responsive, so I started looking through my documentation and found a phone number to call ( for disputes on wires ) # XXXX. I called, and was told, after explaining my situation, and they saw my wire information, they would get back with me in XXXX hours. 

From that point forward ( per the numerous attachments : phone logs, emails, pictures ), I have called and/or emailed someone within Chase more XXXX XXXX times ( estimate ) per my notes, and as of XX/XX/XXXX, I still do not have my funds and Chase will not XXXX where the funds are located, why I can not be refunded while they fix their error, and I keep being told they will get back with me. In the meantime, I have had to use my personal credit card to cover the expense owned for the travel services, which incurred a 3 % fee, for a total of {$3200.00}. 

At this point, I am out a total of {$6600.00}. 

Of note : XXXX that entered wire number at local bank admitted to her error via a personal conversation during XXXX of my visits to inquire on this issue. 

XXXX XXXX, brank manager, has been unresponsive, and per the bank staff, unavailable. One of the personal bankers, was kind enough to share her email so I then was able to get in touch via email.

Due to the extremely poor customer service, I had research and determine the management chain so that I could reach out and get some type of response as no one at Chase was willing or able to help me with my concerns. 

XXXX XXXX, who I reached out to via my research, the XXXX XXXX for Chase responded with no resolution and that the 'wire team ' had no resolution at that time ( see attached ). 

I, via my own efforts, emailed leadership ( CEO ) at Chase in hopes that someone would respond. Then I received an email from the Chase XXXX XXXX. Form this point, I feel I am getting the run-around and I still have not received a resolution to my missing wire. 

This has lead me to this point as it has been over XXXX month and I am responsible for over {$6000.00}.