Consumer complaint received 2024-09-02
Product: Vehicle loan or lease — Lease
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: FORD MOTOR CREDIT CO. (CA)

On XX/XX/XXXX, I leased a vehicle through XXXXXXXX XXXX XXXX from Ford XXXX. On XX/XX/XXXX, I called Ford XXXX to return the vehicle because I felt the weekly lease of {$430.00} was too high. XXXX in returns immediately told me that she could give me XXXX dollars off per week to bring the weekly lease down to XXXX. However, instead of me getting the XXXX discount XXXX in billing continued to charge me the regular price for the vehicle. I called an informed XXXX that she was overcharging me for the vehicle and her answer was XXXX dollars off the total price of the lease. I explained to XXXX that if you subtract XXXX dollars off XXXX it comes out to # XXXX. I called XXXX several times to inform her that I was being overcharged on the lease and she kept saying that those are paid invoices never giving me the proper credit for my payments. Nevertheless, I received a call from XXXX in the billing department asking me to return the lease on XX/XX/XXXX. I decided to email the manager XXXX and inform him that I did not owe Ford XXXX {$690.00}, and that XXXX was not giving me credit for my payments ( Attachment 1 ). 
Whenever I made a payment to Ford XXXX, they would give me a receipt of my payment. I provided the following information to the manager XXXX on XX/XX/XXXXXXXX XXXX and he emailed me back and he emailed me back on XX/XX/XXXX, and gave me all of these incorrect figures of what I owed to Ford XXXX ( attachment 2 ). 
I immediately, emailed XXXX back and sent him copies of all my Invoices, Receipts and bank statements to show the exact amount of money that I paid to Ford XXXX. XXXX email me and stated that he could not find a match for my payments receipt numbeXXXX XXXX XXXX and IXXXX XXXX Also, XXXX indicated matched by all of them except XXXX XXXX XXXX XXXX and XXXX XXXX. I provided XXXX with the following Invoices and the credit cards that each invoice was paid with, and he emailed me back with a bill that did not reflect what I paid to Ford XXXX. I emailed XXXX with my invoices, receipts and bank statements which shows my payments, and he email ; following and informed me that I still owed them {$690.00} ( see attachment 3 ) XXXX XXXX paid XX/XX/XXXX card ending in XXXX matched XXXX XXXX  paid XX/XX/XXXX card ending in XXXX matched XXXX XXXX paid XX/XX/XXXX card ending in XXXX matched IXXXX XXXX paid XX/XX/XXXXXXXX XXXX  card ending in XXXX not found in our records, not found in the bank statement XXXX XXXX paid XX/XX/XXXX card ending in XXXX matched XXXX XXXX paid XX/XX/XXXX carding ending in XXXX matched XXXX XXXX paid XX/XX/XXXX card ending in XXXX matched XXXX XXXX paid XX/XX/XXXX card ending in XXXX not found in our records, not found in the bank statement XXXX XXXX paid XX/XX/XXXX card ending in XXXX matched XXXX XXXX paid XX/XX/XXXX card ending in XXXX not found in our records, not found in the bank statement Subsequently, XXXX emailed me back again and said, we regret the additional work, but while reviewing the information from our payment processor we found a payment dispute. Could you please take a look at the payment dispute that was made on XX/XX/XXXX for a payment made on XX/XX/XXXX? We do not have information from you about how the dispute occurred. We are interested in hearing your perspective about the reason for it. 
I emailed XXXX and provided him with the additional information and included receipts for XXXX XXXX  and XXXX XXXX  and my bank statements for XX/XX/XXXX to show that I paid XXXX XXXX on XX/XX/XXXX ; however XXXX applied my {$490.00} payment that I made on XX/XX/XXXX to XXXX XXXX and I have already made the payment on XX/XX/XXXX for XXXX XXXX XXXX Attachment 5 ). Please see the following : XXXX XXXX paid XX/XX/XXXX with Card Ending in XXXXXXXX XXXX XXXX  paid XX/XX/XXXX with Card Ending in XXXX Also, I went into my bank XXXX XXXX and obtained a copy of my bank statement and obtain the bankers card for XXXX to call the bank so they could inform him that on the day that I made the payment to Ford XXXX does not post until the next business day. Also, I emailed XXXX on XX/XX/XXXX, and I explained to XXXX that I asked XXXX to break down XXXX XXXX  ( see attachment 4 ) and she created the following XXXX XXXX XXXX XXXX : I have attached the invoices, receipts and bank statements for XXXX XXXX XXXX XXXX which matches my bank statements. XXXX XXXX XXXX XXXX XXXX both show the date that I paid which was XX/XX/XXXXXXXX card ending XXXX and the bank statement shows the day the payment posted to my account on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX both show the day I paid was XX/XX/XXXX, card ending in XXXX and the bank statement shows the payment posted to my account on XX/XX/XXXX ( Attachment 4 ). Afterwards on the same day XX/XX/XXXX, XXXX emailed me back and thank me for the additional payment details and information ; but it will take a while, but we want you to know that we received them and we will look into the information ( attachment 6 ) Nevertheless, even though I provided this proof of my payments with receipts and bank statements on XXXX XXXX XXXX XXXXXXXX never emailed me back with the status of my payments, On Friday XX/XX/XXXX, I paid the new invoice for the current week and I was still waiting to hear back from XXXX in reference to the additional information that I provided him ( Attachment 7 ) On Tuesday XX/XX/XXXX while I was charging the vehicle a towing company came to repossess the vehicle. I called Ford XXXX and asked to speak to XXXX ; but he refused to get on the phone and just told the representative XXXX to repossess the car. XXXX was wrong and totally unprofessional to not even look into the information that I provided him which shows proof that I dont owe Ford XXXX the XXXX XXXXXXXX and XXXX are trying to steal the money that I paid to Ford XXXX and this is unfair and shows total dishonesty on behalf of a XXXX Ford Motor company that is under Ford Motor Corporation.