Consumer complaint received 2024-10-21
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: JPMORGAN CHASE & CO. (AZ)

To Whom It May Concern : I am writing to file a complaint against JPMorgan Chase Bank , N.A . regarding excessive overdraft fees charged to my account. Over the past year, I have been charged {$1300.00} in overdraft fees while experiencing significant financial hardship. 

I am a graduate student set to complete my degree in XX/XX/XXXX. I also XXXX XXXX XXXX XXXX which adds to my financial responsibilities. From XX/XX/XXXX to XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to cover living expenses. Even when employed, my income was insufficient to meet all my financial obligations. 

While I have recently secured better employment, I am struggling to recover from the financial damage incurred over the past year. I owe money to various individuals and am at risk of losing my vehicle, as I still owe money to the lienholder and shop that made repairs on it ( it is still in their possession ). In an effort to reduce expenses, I have recently moved to more affordable housing. 

Specific instances of overdraft fees include : XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$100.00} XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$100.00} XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$68.00} XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$100.00} XX/XX/XXXX : XXXX fee of {$34.00} XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$100.00} XX/XX/XXXX : XXXX fee of {$34.00} XX/XX/XXXX - XX/XX/XXXX : XXXX fee of {$34.00} on XX/XX/XXXX XX/XX/XXXX - XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$200.00} XX/XX/XXXX - XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$170.00} XX/XX/XXXX - XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$300.00} XX/XX/XXXX - XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$100.00} XX/XX/XXXX : XXXX fees of {$34.00} each, totaling {$100.00} Actions I have taken : I have consistently attempted to deposit funds when possible to cover overdrafts. 
I sought new employment to improve my financial situation. 
I moved to a more affordable residence to reduce expenses. 
I have communicated with Chase about my financial hardship. 

Actions taken by Chase Bank : -Continued to charge overdraft fees despite my clear financial hardship. 

-Removed some overdraft fees, but not enough to significantly improve my financial situation. 

-Did not offer any comprehensive alternatives or hardship programs to assist with my situation. 

The remaining overdraft fees charged by Chase Bank continue exacerbating my financial difficulties. Despite the partial removal of some fees, the cumulative effect of these charges has created a cycle of debt that remains challenging to escape, especially given my circumstances as a student and parent. 

I request that the CFPB investigate this matter and assist in obtaining a full refund of these overdraft fees from Chase Bank. Additionally, I ask that you review Chase Bank 's overdraft policies and their approach to customers experiencing prolonged financial hardship to ensure they are providing adequate support and alternatives. 

Thank you for your attention to this matter. I look forward to your response and any assistance you can provide in resolving this issue and preventing the loss of my vehicle.