Consumer complaint received 2019-04-03
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: Credit Karma (NY)

- on XX/XX/XXXX XXXX I replaced a new bank account on my XXXX XXXX services site regarding the lease of XXXX XXXX XXXX model that I had acquired during the XXXX of XXXX. 

- on XX/XX/XXXX XXXX the transaction of {$180.00} was successfully charged. 

- I had never skipped any payment during my first year since I had got the vehicle. 

- There was more than sufficient funds available in my afore mentioned bank account. 

- For the next two months, I was not charged for my vehicle. 

- Around XX/XX/XXXX, I observed that my payments were not deducted from my account for the last two months. 

- Upon inquiry I was told by the collection department that they have no knowledge of what had happened. The assured me that someone will call me within 24 hours. 

- Nobody contacted me from customer service. Upon calling, they told me that I had requested not to call me. It was strange because the collection department told me earlier that someone will get in touch with me. 

- I asked them to go ahead and charge my same account for two outstanding and one upcoming lease installments. But they refused and said that I will have to remit these transactions to them instead. 

- I wondered why and upon inquiry I was told that I had defaulted for two months and that my case was given to collection department. 

- I asked them as to why I was not informed by mail or email and do they have any proof that I had lapsed on the said discrepancy for which they had no response. 

- I told them that I am not going to pay any surcharges as it was not my fault. They do not have any proof that there was insufficient funds in my account. I have the online bank statement to attest it. 

- They agreed and waived off the penalties. I also intimated them to not report this to credit because it was incorrect and that there was a technical systems error on your part and that I had not lapsed in payments from my side. 

- I was assured that if might reflect initially because the outstanding payment crossed that 60 day mark but that it will be removed from my credit history. 

- On XX/XX/XXXX I sent XXXX XXXX Services the three installments amounting to {$560.00} on XX/XX/XXXX they waived off the penalties amounting to {$20.00} which is reflected in the XXXX XXXX Services Statement. 

- Also my credit history can reflect that I had never missed any payments from any creditor. And that within a year my credit limit has gone from {$1000.00} to more {$50000.00} with a credit score of XXXX with XXXX, XXXX with XXXX and Fico Score XXXX. 

- This has been due to my responsible spending habits and ability to furnish my financial obligations in a timely manner. 

- Upon my dispute with Credit Karma I was informed in an ambiguous fashion that the payment was on time. And that the amount disputed are incorrect. 

- In both cases it is redundant and inaccurate. As there was no failure on my part whatsoever and this conclusion given is rather confusion impeding the rightful course of action.