Consumer complaint received 2024-09-03
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CAPITAL ONE FINANCIAL CORPORATION (CA)

Capital One XXXX XXXX XXXX  advertised a promotion to recruit new card members. The promotion was as follows : A total of XXXX bonus points were available if the following conditions are met : 1. Charge {$20000.00} in the first three months to be awarded XXXX points.

2. Charge {$100000.00} within the six month promotion period to be awarded an additional XXXX points for a total of XXXX Capital One points. 

Before submitting my application I called capital One customer service. They explained that the XXXX XXXX is a CHARGE card, not a credit card with a pre-set credit limit. I asked specifically how one might achieve the {$100000.00} charge total in six months to achieve the full promotion with their " charge card ''. Their answer was : 1. Pay the charges off in full each month before the due date. By doing so, the amount available to charge will increase each month so that one can achieve a {$100000.00} charge total in the six month time limit.

I submit that Capital One was fraudulent with their explanation of how to achieve the promotional bonus as I was unable to achieve the second XXXX point bonus as they severely restricted the purchase capacity of the charge card despite me doiing everything that their customer service recommended that I do. 

My specific experience : Immediately upon receiving the Capital One Venture X card I began using it as my primary credit card to replace a XXXX XXXX credit card. Within the first seven days I began experiencing declined charges and Capital One informed me that I must pay off the balance ( approximately {$4000.00} ) to continue to charge on the card. So I did so and I called Capital One Customer Service to inquire how I might get beyond a {$4000.00} spending limit. They said that over time with paying off the balance due in full the charge limit would be increased and that they had some clients spending over {$100000.00} per month on the XXXX XXXX card. 

My experience with Capital One proves this to be untrue. Since receiving the card I have paid the balance due in full every XXXX days on average. I have had to make payments in full so frequently because capital One would decline purchases. However, my spending limit has increased only modestly and after having the card for over six months now, my most recent payment to retire the balance in full was approximately {$4700.00}.

I submit that capital One defrauded me repeatedly.

The first time with the explanation of their promotional offer and their assurance that if I paid my balance due in full each month that the spending limit would steadily increase such that I could be assured of my ability to achieve the {$100000.00} total six month charge requirement to realize the second XXXX point bonus. And, subsequently when I called Capital One Customer Service every XXXX  days on average to inquire why I was still experiencing declined charges every 6-7 days when my balance reache4d $ XXXX {$4000.00}. 

I Capital One 's phone recordings will show that I called Capital One Customer Service over XXXX times regarding my concern about not achieving the second point bonus because of their charge r4estrictions- despite paying the balance due in full every XXXX days on average and never missing a payment due date. 

I believe that Capital One defrauded me at time of application for the XXXX XXXX card, and continues to defraud me with their explanations of how to increase my charge limit- which have now been shown to be false over a six month period.

I am requesting assistance with Capital One to resolve this issue. I want the XXXX point bonus that they prevented me from achieviig, and I want their detailed written explanation how to achieve a spending limit of {$20000.00} per month on their XXXX XXXX XXXX