Consumer complaint received 2024-10-11
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc (NV)

Today I kindly contact paypal to help release holding funds can be able to withdraw let't honesty get full explain all activities and i provide it clearly Everything I do on PayPal is completely legitimate. Here are several examples of recent transactions XXXX XXXX + {$65.00} XX/XX/year>. Canceled - Request Sent XXXX XXXX + {$65.00} XX/XX/year>. Money Received XXXX XXXX XXXX XXXX  {$65.00} XX/XX/XXXX, XXXX XXXX XXXXXXXXXXXX XXXX  purchased From now I bought {$65.00} XXXX but system PayPal locked then then try a few time still locked I decided to next XXXX XXXX XXXX XXXX + {$60.00} XX/XX/XXXX, XXXX XXXX  XXXX XXXX sold Then keep paying fees for PayPal XXXX ( XXXX ) {$60.00} XX/XX/XXXX, XXXX XXXX XXXXXXXX XXXX purchased Final after paying 3 times support for PayPal I can send my crypto Honestly the dispute was made about this because I cant accept that about PayPal locked even I kindly contact to resolve issues and i can authorize to make transaction go through, PayPal agent never help me out just saying because of the system, ok fine I still accept it I get more knowledge leaning I did submit it this case when I lost a trust with PayPal because not completely my fault I just try to take money back while holding by system even I contacted agent help by my XXXX And I was shock the day XX/XX/XXXX I transfer my XXXX to PayPal from my XXXX account then I sold to cash, I expected selling get cash to transfer to my bank or send a part of phone to my sister in XXXX and keep the rest buy some food and milk for my kids XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX  XX/XX/XXXX, XXXXXXXX XXXX Crypto received XXXX ( XXXX ) + {$510.00} XX/XX/XXXX, XXXX XXXX XXXXXXXX XXXX sold XX/XX/XXXX I was add debit card to be able cash out but a mistake is I know why because the card is mine but system declined cause card is matching billing address but name is different because I got the new legal name changed, the next action is I decided remove the card was added, I taught different way because last time PayPal locked I dont accept wait like 24-48 while I have a lot of thing to do with my funds, I was link PayPal account with XXXX XXXX to buy crypto take it out from PayPal with XXXX XXXX more fees but still nothing work I contacted agent still nothing solve Last action I have to click to my PayPal profile click to change legal name, after typing new name then I submitted new legal name document, immediately I got permanent banned from PayPal system and I shock because that show me my funds will be held for 180 days, I kindly contacted PayPal but still make me disappointed about PayPal service, then they letting me appeal uploaded ID documents, and a fews day that my appear is not solve, I have a certificate of LEGAL NAME CHANGE from the Court city of XXXX XXXX and new legal name ID provided to paypal None of these violate the AUP. To be honest, I have no idea what could have triggered this mistake. I reviewed it in close detail. I looked on r/PayPal and I am not the only person who has had this problem - many users have been wrongly suspended for no apparent policy violation, especially within the past several days. I worry that it will shake the publics faith in PayPal as a reliable service, especially if users take their complaints to the appropriate business oversight authorities And several time I contact they just say funds will be held for 180 days in case any dispute or charge back happen in my account then I tell them review that my account have total 10 transaction 1 transaction money sent from my friend {$65.00} agent said may concern about dispute then i do it right away issued refunded to sender {$65.00} when it never have dispute and I accepted lost {$65.00} when paypal agent saying it maybe And the rest of 9 transaction that all money I transfer my crypto in paypal and I sold it and funds frozen, Paypal said keep funds held 180 days in case dispute or charge back but the reat of 9 transaction inside paypal with Crypto and there are notthing can be dispute or charge back I resolved all thing by my XXXX and what i can tell that Paypal has broken their rules because I do all thing show them that 100 % funds in account impossible can be charge back or dispute but paypal never kindly to unfreeze my money, and make me lost {$65.00} more while holding, I lost my job I broke everything and paypal doing that so bad i can not believed that we are American and the GOV let the conpany doing dishonest business on the US with US citizens, I kindly need help I appriciate it