Consumer complaint received 2024-10-13
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Credit denial
Company: HYUNDAI CAPITAL AMERICA (TX)

ON XXXX XXXX & XXXX XXXX XXXX SOUGHT OUT TO GET AN EXTENDED LINE OF CREDIT VIA HYUNDAI CAPITAL AMERICA WHICH IS A FINANCIAL INSTITUTION FOR XXXX XXXXXXXX HYUNDAI XXXX AT THE ADDRESS LOCATION OF XXXX XXXX XXXX, XXXX, TX. [ XXXX ] IN WHICH TO OBTAIN GOODS AS A CONSUMER OF A NEW VEHICLE FOR PERSONAL PURPOSES. ON BOTH OF THE AFOREMENTIONED DATES, XXXX COMPLETED XXXX SEPARATE CONSUMER CREDIT APPLICATIONS, AS THE APPLICANT, IN WHICH INVOLVED XXXX SEPARATE HARD PULL CREDIT TRANSACTIONS BEFORE HYUNDAI CAPITAL AMERICA IN WHICH XXXX INTENDED TO SET UP AN INDIVIDUAL ACCOUNT FOR AN OPEN-END EXTENDED LINE OF CREDIT TRANSACTIONING. HYUNDAI CAPITAL AMERICA ESTABLISHED THAT XXXX WAS CREDITWORTHY AND ATTEMPTED TO NEGOTIATE WITH PRESENTING FINANCIAL DISCLOSURES OF CASH DOWN PAYMENTS, TAX PAYMENTS TOWARDS THE GOODS OR AN ACTUAL TRADE IN TO COMPLETE THE FINANCIAL TRANSACTIONS IN WHICH FOR XXXX TO OBTAIN THE GOODS. XXXX NEGOTIATIONS PROPOSAL WAS FOR HYUNDAI CAPITAL AMERICA TO PLACE THE CASH TRANSACTIONS OR ANY OTHER ADDITIONAL COSTS SUBJECT TO OBTAINING THE GOODS TOWARDS THE FINANCE CHARGE IN WHICH HE PURSUED TO OBTAIN THE GOODS VIA CONSUMER CREDIT TRANSACTIONING. HYUNDAI CAPITAL AMERICA WAS PROVIDED WITH DATA [ EMAILS ] VIA ITS REPRESENTATIVES ON XXXX [ NAMES -EMAIL ] AND XXXX [ NAME-EMAIL ] IN WHICH TO OBTAIN THE GOODS WHOLLY ON A XXXX DOWN CONSUMER CREDIT TRANSACTION OPEN-ENDED INDIVIDUAL ACCOUNT SUBJECT TO THE FINANCE CHARGE ON A XXXX XXXX XXXX # XXXX STOCK XXXX XXXX. XXXX HAS WENT BEFORE HYUNDAI CAPITAL AMERICA XXXX XXXX XXXX DEALERSHIP ON XXXX AND XXXX IN WHICH TO HAVING REQUESTED FOR HYUNDAI CAPITAL AMERICA TO PROVIDE FULL DISCLOSURE OF ITS FINANCING FOR THE VEHICLE SELECTED TO OBTAIN, INCLUDING THE FINANCE CHARGE WITH INCLUSION OF A XXXX DOWN PAYMENT ON OBTAINING THE GOODS VIA CONSUMER CREDIT TRANSACTIONING AND HYUNDAI CAPITAL AMERICA TOOK ADVERSE ACTION INTO HAVING TO DENY XXXX FULL DISCLOSURES OF FINANCIAL AVAILABILITY AND THE FINANCE CHARGE ON THE SELECTED VEHICLE WITH INCLUSION OF A XXXX DOWN CONSUMER CREDIT TRANSACTIONING AND TOOK ADVERSE ACTION TO ALSO DENY XXXX IN WHICH TO PURSUE TO OBTAIN THE GOODS ON A XXXX DOWN CONSUMER CREDIT TRANSACTION ON BOTH XXXX AND XXXX PRESENTED BY AND THROUGH ITS REPRESENTATIVES AT XXXX XXXX DEALERSHIP. HYUNDAI CAPITAL AMERICA CONTINUED TO DISCRIMINATE AGAINST XXXX ON PROHIBITED BASIS BY XXXX EXERCISING HIS RIGHTS UNDER THE CONSUMER CREDIT PROTECTION ACT OF XXXX IN WHICH TO DISCLOSE XXXX ONLY. TO A CREDIT SALE TRANSACTION VIA DOWN PAYMENT OPTIONING [ ] IN WHICH TO ESTABLISH XXXX TO DO A CASH AMOUNT OR THE INCLUSION OF THE VALUE PROPERTY OF THE VEHICLE THAT HE POSSESS AS A TRADE-IN TO PAY TO XXXX XXXX XXXX XXXX REDUCE THE CASH PRICE OF THE GOODS/ SERVICES FOR PURCHASE OF A CREDIT SALE TRANSACTION SEE ( XXXX XXXX XXXX ( a ) ( XXXX ) IN LIEU THEREOF OF DISCLOSING TO XXXX, UPON HIS REQUEST, A CONSUMER CREDIT TRANSACTION IN WHICH XXXX PURSUED PREJUDICIALLY IN WHICH XXXX XXXX XXXX XXXX PROVIDE XXXX A PURCHASE MONEY LOAN AS A CASH ADVANCE IN WHICH XXXX WOULD RECEIVE IN RETURN FOR A FINANCE CHARGE WITHIN THE MEANING OF THE TRUTH IN LENDING ACT AND REGULATION Z, IN WHICH XXXX XXXX APPLY, IN WHOLE OR SUBSTANTIAL PART, TO PURCHASE THE SELECTED VEHICLE OF THE XXXX XXXX XXXX XXXX XXXX STOCK # XXXX TO PURCHASING SUCH GOODS FROM XXXX XXXX XXXX WHO IS AFFILIATED WITH HYUNDAI CAPITAL AMERICA XXXX XXXX ] BY COMMON CONTROL, CONTRACT AND OR BUSINESS ARRANGEMENT. SEE ( XXXX CFR XXXX ( d ) ). HYUNDAI CAPITAL AMERICA PROHIBITED SUCH DISCLOSURES FROM XXXX PREJUDICIALLY AND DISCRIMINATORILY VIOLATING THE TRUTH IN LENDING ACT ( TILA ) IN WHICH HYUNDAI CAPITAL AMERICA COMMITTED BY WITHHOLDING SUCH DISCLOSURES