Consumer complaint received 2024-08-13
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (MI)

I have been a customer of Bank of America for about 15 years. I have a credit card with them with balance transfer offers for many years. Every month, I check my promotional offers. I had a balance transfer offer with Bank of America almost every month. I had about a XXXX balance with a XXXX limit. I checked my offers and i had a balance transfer offer that didn't expire until XX/XX/year>. I went ahead and paid my {$9200.00} off so I can use the balance transfer offer to transfer it from another bank. I just moved money around from different accounts in order to do this. Once my balance his {$0.00}, the balance transfer offer disappeared even though it didn't expire yet. 
Upon speaking with BOA team members, they weren't sure why it disappeared. According to their own team members- The operations manager- his name was XXXX XXXX clarified that there is no rhyme or reason to how these offers are determined. No credit worthiness or ability to repay factors. He said he made the decision to not escalate my request any further. He said my complaint went as far as it could- to him- and that he couldn't help. I asked them to restore my offer, he said they can not do that. 

Mortgages, cars, credit cards, are all based on eligibility But balance transfers- no reasoning what so ever. 

I feel lied to- baited and switched. I moved money around and paid off a XXXX card with no interest EARLY so i can use another balance transfer offer and they took it away from me. I could have paid my other card that was at a higher interest rate rather than my 0 % card. 

I have never displayed any inability to pay my debt my credit didn't tank I have always paid my debts and maintained a relationship with this bank for many years. 

There should be rules to when something is offered, if it didn't expire- that they can not take it away without any reasoning. They told me they wont return my offer and that i would have to wait to see if a new one pops up. 
XXXX XXXX had an attitude with me so i wouldn't be surprised if i never receive an offer. Which would now make me feel like they would be retaliating if i don't receive one. 

If I don't receive a new offer, I would be very concerned. Because how am I offered these offers every month- for years, and now not anymore? It was available the day before my balance hit {$0.00}. And gone the next. 

Why is it that I have had promotional offers available to me time and time again, month after month. But the second I paid it off all offers disappear? 

How am I supposed to make financial decisions for myself and not feel trapped if i am being lied to about my offers? 

I work in banking and I know Bank of America has had to pay fines to the CFPB for withholding rewards and double dipping on fees in the past. I shouldn't be surprised they are using illegal shady tactics once again. I just didn't expect to be affected so badly by poor banking practices. 

Now I cant make the financial plans happen that I was counting on based on an offer they snatched up from me without reason. 

XXXX XXXX