Consumer complaint received 2024-09-28
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (GA)

CFPB Complaint Against Equifax Filing Date : XX/XX/year> Dispute Filed Date : XX/XX/year> Subject : Failure to Conduct a Manual Review of Dispute as Requested Use of E-Oscar System Summary of Issue : On XX/XX/year>, I filed a dispute with Equifax regarding inaccurate information on my credit report. I explicitly requested a manual review of the disputed information due to the complexity of the inaccuracies and submitted highlighted copies of my credit report with the incorrect information clearly marked. However, Equifax processed my dispute through the E-Oscar system rather than conducting the manual review I requested, which violates my right to a proper investigation. The response I received from Equifax was unsatisfactory, vague, and did not address the specific questions I raised. 

Equifax Response : Equifax used the E-Oscar system to electronically send a notification of my dispute, including a summary of relevant information, to the furnisher of the disputed information. In their response, Equifax stated : THE FURNISHER REVIEWS THE INFORMATION PROVIDED, CONDUCTS AN INVESTIGATION WITH RESPECT TO THE DISPUTED INFORMATION, AND REPORTS THE RESULTS BACK TO US ELECTRONICALLY ... EQUIFAX MAY USE A BUSINESS VENDOR TO OBTAIN THE MOST RECENT FILING FROM THE PUBLIC RECORD SOURCE. 

This response failed to address my specific request for a manual review, and Equifax provided a generic response about their standard procedures rather than directly answering the questions I posed. 

My Request for Detailed Information : I specifically requested Equifax to provide : Methods Used : A description of the specific methods and procedures used to verify the disputed information. 
Sources Consulted : A list of all sources, including creditors or data furnishers, consulted during the investigation. 
Documentation Reviewed : A detailed account of any documentation or evidence reviewed to support the verification of the disputed information. 
Verification Process : An explanation of how the accuracy of the information was verified and the criteria used for validation. 
Timeline of Investigation : An outline of the timeline of the investigation, including key dates and actions taken. 
None of this information was provided in the response I received from Equifax. Instead, they gave a general overview of their processes without addressing the methods used, the sources consulted, or the specific timeline of the investigation. 

Violation of Laws : Equifaxs actions violated the following sections of the Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Equifax failed to conduct a reasonable investigation of my dispute by improperly using the E-Oscar system instead of a manual review as requested.

15 U.S.C. 1681i ( a ) ( 2 ) : Equifax failed to provide sufficient information to the furnisher of the disputed information. 
15 U.S.C. 1681i ( a ) ( 4 ) : Equifax did not review and consider all relevant information provided by me in support of my dispute.

15 U.S.C. 1681i ( a ) ( 6 ) : Equifax failed to provide a detailed description of the results of their reinvestigation or an accurate report on how they verified the disputed information. 
Non-Monetary Relief Requested : I request that Equifax conduct a manual review of my dispute, as initially requested, and provide a detailed report of the following : The methods used to verify the disputed information. 
The sources consulted during the investigation. 
The documentation reviewed to support the verification of the disputed information. 
A detailed explanation of the verification process. 
The complete timeline of the investigation, including all actions taken and key dates. 
Additionally, I request that Equifax be held accountable for their failure to comply with the FCRA and provide a full resolution to my dispute in writing.