Consumer complaint received 2024-04-27
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Paypal Holdings, Inc (IL)

1. ) If I have no bank account connected how will I be able to transfer my funds when my XXXX are up on or before XX/XX/XXXX as stated below from last complaint.. 
2. ) down below is Venmo response to my last request complaint that got answered Venmo provided me with PayPal terms and conditions about using PayPal services to gamble on any wagering fee site.. well I have information that contradicts that policy and Venmo policy since yall use PayPal rules as well ..so I have a PayPal account and debit card and have used PayPal services to gamble and place bets on wagering sites and PayPal XXXX yet to restrict my account and hold my funds for XXXX so I dont know whats going on but if you guys are holding PayPal standards then why hasnt PayPal restricted my account. Venmo has had my account restricted for 34 days and that is XXXX  XXXX and unacceptable I havent did anything fraudulent and I want my money before XXXX its my money and isnt fraudulent I demand Venmo to release my money immediately 3. ) I demand release of my money in my Venmo account immediately I have done nothing fraudulent and can not wait XXXX I have become homeless due to not haveing access to my funds thats in my Venmo account I have also lost my job and car and I dont Know what else to do Venmo has ruined my life and I will try my best to get my money before XXXX this has put me in a financial crisis and my health has gotten bad from this.. I demand Venmo release my money immediately On XX/XX/XXXX, you created a Venmo account ( " Account '' ) at which time you agreed to Venmo 's User Agreement. In order to prevent fraud and help ensure the safety of the Venmo system, Venmo utilizes automated tools to scan transactions and review accounts for potential fraudulent or high-risk activity. On XX/XX/XXXX, these tools identified your Account as potentially high risk. In this case, our internal security system identified that you were sending and receiving payments for activity that is a violation of the Venmo XXXX XXXX XXXX. Per the Prohibited Activities section of the Acceptable Use Policy section of the Venmo User Agreement, it states that : You may not use the XXXX service for activities that : 5. relate to transactions involving any activity that requires pre-approval without having obtained said approval. XXXX requires pre-approval to accept payments for certain services such as : 6. Activities involving gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to property/real estate prizes, casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill ( whether or not legally defined as gambling ) and sweepstakes, if the operator and customers are located exclusively in jurisdictions where such activities are permitted by law. On XX/XX/XXXX, Venmo reviewed your Account and determined we were unable to mitigate the risk associated with your Account. Specifically, you are sending and receiving payments for gambling activity which is a violation of the Venmo XXXX XXXX XXXX and User Agreement. As a result, Venmo decided to cease offering our services to you as permitted under the Restricted Activities section and the Holds and Limitations section of the User Agreement. We notified you of this action through email the same day. Under the previously referenced sections of the User Agreement, Venmo may hold your Account balance for up to 180 days if reasonably needed to protect against the risk of liability. Additionally, Venmo may refuse to provide Venmo services to you in the future. We will make any remaining funds, less reversals or debits, available to you for withdrawal on or before XX/XX/XXXX, and we will notify you of this via email.