Consumer complaint received 2024-07-22
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Rauch-Milliken International, Inc. (DC)

On XX/XX/XXXX I secured two services from a company called XXXX, through their sale representative, XXXX XXXX XXXX XXXX ). The two services were : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  for {$3100.00} after taxes XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  for {$2500.00} after taxes XXXX XXXX XXXX was used but the XXXX XXXX XXXX was NEVE USED in the one-year contract term. On XX/XX/XXXX, I discovered a voided XXXX document in my XXXX XXXX. I reached out to XXXX immediately, to investigate the legitimacy of the XXXX email. I had no expectation that XXXX would be sending me a XXXX item ; therefore, I wanted to confirm it was from him and not a computer virus. To my knowledge, I had not received any email or phone calls from him since signing up for the service, until receiving this XXXX email. 

Our exchange went as follows : XX/XX/XXXX | XXXX XXXX ( Me ) Was this legitimately from you? I was hacked with a XXXX email message ; so, they are flagged in my system. I wasn't expecting anything from you : so, I wasn't sure this was legitimate. 

If it was legitimate, is it for a renewal? I see that it has been voided, please advise. 

XX/XX/XXXX | XXXX XXXX  ( XXXX ) Yes, these were legitimate and for your renewal coming up tomorrow. Want me to resend them to you? 
XX/XX/XXXX | XXXX XXXX XXXX ( XXXX ) { I must have requested the documents because my next response speaks about the documents that were not available via the void XXXX  } I thought you were sending me documents to review, not invoices. I would at least like to talk through what we have made the most use of and what makes sense for us to continue with. Can you provide some customer service in that area? Is there a time next week, after XX/XX/XXXX that we can talk? 

XX/XX/XXXX | XXXX XXXX XXXX ( XXXX ) { This is the first mention of auto renewing } I am happy to meet, but since we did not hear from you your subscription has auto renewed per our XXXX XXXX XXXX. 

Let me know if it still makes sense to connect or if you have any questions. 

I spoke to XXXX by telephone on XX/XX/XXXX and we had several subsequent emails exchanges. Since the service had automatically renewed on XX/XX/XXXX, the day after we exchanged emails with no mention of auto renewal, he ultimately resolved himself of the matter and told me I needed to speak to the XXXXXXXX XXXX XXXX. He told me to respond to the email at XXXX and gave a telephone number ( ( XXXX ) XXXX ) to try as well. 

My admin and I made several attempts to speak to someone at a higher level than the call center that responded to the emails to that address or answered the telephone at that telephone number. No one at XXXX beyond the first level of support has ever responded to our email, returned our phone calls, or contacted us back like the first line support mentioned would happen. Cases were opened, only to be closed with no additional support. 

I have only received copies of invoices via email for the XXXX XXXX tool because the XXXX XXXX has been renewed. The first invoice email was received XX/XX/XXXX. Now, I am getting emails from XXXX XXXX ( XXXX | ( XXXX ) XXXX ), XXXX XXXX Account Specialist with Rauch-Milliken International , regarding the matter. The first communication from XXXX was on XX/XX/XXXX. 

The only document that I ever received from XXXX or XXXX, regarding the original service was an Order document. There were no terms and conditions included with the order or sent to me separately. Upon request, I have since received the terms and conditions from XXXX with the collection agency. Yet, I have never given my express consent to automatically renew the service. Nor was I ever given express notice of the service automatically renewing. XXXX is still stating the {$3600.00} debt is valid, for service I have never used.