Consumer complaint received 2024-10-27
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: Block, Inc. (GA)

Heres the revised complaint letter to include references to XXXX XXXX and XXXX along with Cash App, Block , IncXXXX, and XXXX XXXX 

[ Your Name ] XXXX XXXX XXXX XXXX XXXX, GA XXXX Phone : XXXX Date : [ Todays Date ] To : Compliance Department Block , Inc. / Cash App XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, CA XXXX Cc : Compliance Department XXXX XXXX XXXX XXXX XXXX. 
[ XXXX Address ] [ City, State, Zip Code ] Compliance Department XXXX XXXX and XXXX [ Bank Address ] [ City, State, Zip Code ] Subject : Formal Complaint Unauthorized Transactions, Data Breach, Privacy Violations, and Internal Fraud To Whom It May Concern, I am submitting a formal complaint concerning unauthorized transactions, potential data breaches, privacy violations, and fraud involving my Cash App account with Block , Inc. Additionally, I wish to address the involvement of XXXX XXXX and XXXX and XXXX XXXX in relation to these issues, particularly in light of recent findings suggesting internal mismanagement and fraud linked to recycled numbers and accounts. 

Background In recent months, I have experienced repeated instances of unauthorized activity and irregular account balances on my Cash App account, leading to significant financial losses. It has come to my attention that Cash App is currently involved in a settlement concerning issues related to internal fraud, including the recycling of customer account numbers. 

Details of the Complaint 1. Unauthorized Transactions Despite my efforts to secure my account, unauthorized transactions have persisted, resulting in considerable financial loss. Given the known issues with Cash Apps internal security, I am concerned that these breaches are connected to the reported recycling of customer numbers. 
2. Data Breach and Privacy Violation I believe my personal information may have been compromised due to inadequate data protection measures within Cash App, XXXXXXXX XXXX and potentially with XXXXXXXX XXXX. The reported internal fraud raises serious concerns about the effectiveness of data security practices, leading to privacy violations and unauthorized access. 
3. Fraud Linked to Internal Mismanagement The ongoing settlement regarding Cash App due to alleged mismanagement of customer funds through recycled accounts raises critical questions about the integrity of account management practices. I urge Block , IncXXXX, XXXXXXXX XXXX XXXX XXXX XXXX to investigate these issues thoroughly as they pertain to my account. 
XXXX. Collaboration Among Financial Institutions Given the interconnections between Cash App, XXXXXXXX XXXX and XXXX XXXX  I request that all three institutions work together to clarify the movement of funds and any irregularities affecting my account. Transparency from all parties is essential to resolving this matter effectively. 

Requested Actions Full Reimbursement : I am requesting reimbursement for all unauthorized transactions on my Cash App account. 
Investigation of Fraud Allegations : I request a comprehensive investigation into any internal fraud involving recycled account numbers. 
Data Protection Assurance : Implement an immediate assessment of data protection policies to ensure the safeguarding of customers personal information and account security. 

Timeline for Response Please provide a response with a proposed resolution within 15 days of receipt of this letter. I am also notifying XXXXXXXX XXXX the Office of Foreign Assets Control ( OFAC ), and the U.S. Department of the Treasury, FinCen, FTC, FDIC all government entities to ensure full compliance and accountability. 

Thank you for your prompt attention to these concerns and for taking the necessary steps to ensure the security of customer funds.