Consumer complaint received 2023-03-15
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Credence Resource Management, LLC (CA)

XXXX XXXX XX/XX/XXXX RE : XXXX XXXX XXXX {$120.00} Erroneous Charges Posted to Credit Reports I am filing this FCC complaint against XXXX XXXX XXXX because it is violating the rules established by this regulatory agency. It has failed to respond to the complaint filed against it and is working with on of it employees to hack my devices and email accounts to prevent to receipt and submission of correspondence with the government agency. 

BACKGROUND On XX/XX/XXXX, I contacted XXXX XXXX XXXX  for Residential Internet Service. On XX/XX/XXXX, I received a gateway, XXXX XXXX XXXX, and a XXXX XXXX XXXX Residential Technician XXXX arrived and repaired the outside wiring to receive a connection. On XX/XX/XXXX, an XXXX XXXX XXXX Supervisor arrived to XXXX XXXX XXXX and provided an Extender for Cell Service. I spoke with the XXXX XXXX XXXX supervisor because he knocked over my garbage container. I noticed that XXXX XXXX XXXX is simultaneously connected at resident XXXX XXXX XXXX each time it is connected at my residence, XXXX XXXXXXXX XXXX On XX/XX/XXXX, I connected the device for one hour to complete the home installation. I did not connected the device again until XX/XX/XXXX. 

On XX/XX/XXXX, I began having connection issues. On XX/XX/XXXX, the connection issues became unbearable when I had no connection. On XX/XX/XXXX, or thereabouts, XXXX XXXX XXXX sent out a technician. As a typical troubleshooting procedure, the technician tested the signal strength. In response, the technician provided a new gateway of the same type. Again, the connection issues continued and resetting the device did not resolve the issue. On XX/XX/XXXX, another XXXX XXXX XXXX  technician arrived, tested the signal strength, and exchanged the gateway. From this point until XX/XX/XXXX, I contacted AT & T about the service not connecting and not being able to access the service that I pay each month. On XX/XX/XXXX, an XXXX XXXX XXXX supervisor arrived at XXXXXXXX XXXX. to provide a fourth gateway, which had not been provided because the XXXX XXXX XXXX technician did not arrived. After all of the connection issues, I just unplugged the gateway from the power outlet and did not use the service again fully until XX/XX/XXXX. This is when XXXX XXXX XXXX began to bully, intimate, threaten, and attempt to extort money from m because I filed a FCC complaint. 

On XX/XX/XXXX, I connected the XXXX XXXX XXXX gateway to access the Internet service I pay for each month, but I had no connection yet again. I noticed an IP Address XXXX was the cause of my connection problems. This IP address was making a connection to the gateway before any device I had connected. It appeared that if this IP Address didnt connect first, none of my devices would be able to connect either. This IP Address XXXX is an XXXX XXXX XXXX Technician remote access connection. However, XXXX XXXX XXXX technicians ran test and stated it was a line issue. After hearing this repeatedly that there was a line issue, I asked XXXX XXXX XXXX to repair the line. XXXXXXXX XXXX  XXXX refused, but, instead, began to bully, intimidated, and harass me by refusing to perform any troubleshooting procedures to fix the Internet connection issues. Throughout the month of XX/XX/XXXX, I had no Internet. I contacted XXXX scheduling an appointment for XX/XX/XXXX for Internet service. 

On XX/XX/XXXX, I filed a complaint with the FCC XXXX Federal Communications Commission ) against XXXX XXXX XXXX for its retaliatory actions for requesting to have access to the Internet services I paid for each month. On XX/XX/XXXX, I learned XXXX XXXX XXXX changed my service from XXXX to XXXX download speeds. In addition, XXXX XXXX XXXX charged me for both my regular XXXX service fee and its changes for XXXX data speed. This became XXXXXXXX XXXX XXXXXXXX avenue to attempt to extort money from me for contacting the FCC and learning that there was an issue with the service ( Line 2 ) constantly disconnecting creating the interruption. On XX/XX/XXXX, I called XXXX XXXX XXXX Technical Support and inquired if I could use my own gateway device to connect to the Internet service. I was advised I could and began researching the Internet over my mobile table for compatible devices. The compatible devices needed to be XXXX for XXXX XXXX XXXX service to work with it. I found a compatible device and cable costing {$250.00} or thereabouts. The items were a modem, non-wireless router, and 50-ft cable. These items were later purchased. 

On XX/XX/XXXX, XXXX technician came and installed cable Internet service. On XX/XX/XXXX, XXXX XXXX XXXX Supervisor XXXX and Technician XXXX came out and dismantled the XXXX XXXX XXXX XXXX where the Internet connections are making the connection insecure. XXXX XXXX XXXX Supervisor XXXX attempted to intimidate and threatened me by saying no more technicians will be coming to home to service the connection. XXXXXXXX XXXX XXXX technicians wanted access inside me home when the connection to its service were in my garage, outside my home on the property and across the street located at XXXX XXXX XXXX. The line issue was never repaired although technicians tested the line and had many problems locating the signal for service. 

In XX/XX/XXXX, XXXX XXXX XXXX overcharged me for months of service ( XXXX, XXXX ) when I did not have Internet service. On XXXX, the due amount for these months became {$5.00} with credits by the XXXX XXXX  XXXX Customer Service department XXXX However, in XX/XX/XXXX, the due amount became {$180.00}, which was removed credits. Therefore, XXXX XXXX XXXX began to apply credits the previous month of when I filed a FCC complaint and remove credits the following month. This continued until XX/XX/XXXX. 

In XX/XX/XXXX, I followed through with the purchase of my own gateway devices such as modem, non-wireless router, and cable. I did not use my devices because the Internet service began working consistently when I used my new cable for connection to the gateway. I paid my new monthly fee of {$55.00}, which increased after the first FCC complaint against XXXX XXXX XXXX. 

On XXXX, I decided to setup my new modem and non-wireless router. I contacted XXXX XXXX XXXX about assistance. It was at this time XXXX XXXX XXXX informed me that I could not use my devices standalone on its network, but could connect my device behind its gateway. That means I had to have its device connected first and my device connected second. I disagreed with this decision and returned it gateway, which meant I was no longer using it service.. I continued paying the monthly fee of {$55.00} until XX/XX/XXXX. 

On XX/XX/XXXX, I called XXXX XXXX XXXX Customer Service pay my bill for the months of XXXX and XX/XX/XXXX and cancel my account. I paid for XX/XX/XXXX. On XXXX, I paid for XX/XX/XXXX and canceled. 


PRESENT STATUS I have not used XXXX XXXX XXXX  service since XX/XX/XXXX. I made a final payment to XXXX XXXX XXXX XX/XX/XXXX. However, XXXX XXXX XXXX continued to charge me. In XX/XX/XXXX, I filed another FCC complaint against XXXX XXXX XXXX for a bill of {$250.00}, which it decreased to {$120.00}. However, my question before this agency was and is what does this charge cover and the period of time? XXXX XXXX XXXX can not say that this charge is for service because I have not used it services since XX/XX/XXXX. XXXX XXXX XXXX can not say this charge is for the gateway because I returned all of its gateways thru XXXX which I have my receipt as evidence. 

On XX/XX/XXXX, I learned that XXXX XXXX XXXX added this charge to my XXXX credit report in complete violation of the Fair Credit Reporting Act ( FCRA ). I have not received any communication. I learned of this change to my credit report through a credit monitoring company. 



ALTERNATE RESOLUTION I propose the following resolution. I request that : a ) XXXX XXXX XXXX  provide evidence of Internet service to my residence via a connection through one of its gateway from XX/XX/XXXX until XX/XX/XXXX substantiating its right to payment in the amount of {$120.00} ; b ) XXXX XXXX XXXX be fined for violations of the FCRA if it is unable to substantiate it claim of non- payment of Internet services in the amount of {$120.00} as posted to my XXXX credit report ; and/or, c ) my statement herein be used to initiate the formal complaint process against XXXX XXXX XXXX if neither a or b is actionable. 

Respectfully, XXXX XXXX