Consumer complaint received 2020-05-24
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO. (IL)

On Thursday XX/XX/2020 XXXX from chase executive office contacted me via telephone. Ms. XXXX mentioned that she will be my point of contact person. Ms. XXXX asked me to verify my account by asking me my name address and date of birth and account number on a recorded call. Ms. XXXX informed me that she read over my compliant with CFPB and she reviewed the issue.I informed Ms. XXXX that I tried to transfer my funds and my account was retricted. Ms. XXXX mentioned that she understands that there were funds from the SBA (  Small business administration ) for {$8400.00} for PPP ( Paycheck Protection Program ) that were deposited into the companion account ( XXXX ) XX/XX/2020. I explained to Ms. XXXX at the time of I applied for SBA funds, I didnt have a business bank account. I informed Ms. XXXX that I was informed by the SBA that it would be best to deposit the loan into an account that shows transactions that are seperate from personal tranactions. I informed Ms. XXXX that at the time I applied for SBA PPP loan that i didnt have a business bank account. I mentioned to Ms. XXXX that chase bank denied me to apply for SBA PPP loans due to not having a bank account before XX/XX/2020. I informed Ms. XXXX that I applied for the loan with kabbage.com and got approved. Ms. XXXX implied that she understood and mentioned that she will contact the back office to see if the decision can be reversed regarding XXXX account being restricted. I stressed to Ms. XXXX that the SBA PPP loan is time sensitive and that I need to pay employees. I also mentioned to Ms. XXXX that this is unfornate when there is a pandemic and chase bank is slow to respond and my employees need to be paid. Ms. XXXX mentioned that she would ask the back office if i could go into a branch to retrive my funds from my account by providing to forms of identification instead of waiting for the funds via mail. Ms. XXXX informed me that she will leave my case id number on my voicemail. The case id number I received on my voicemail is ( XXXX ). 
On Friday XX/XX/2020 I did not receive a call from XXXX. I decided to contact Ms. XXXX via telephone. After several attempts and leaving a voicemail regarding getting an update of the issue, I was able to speak with Ms. XXXX. Ms. XXXX mentioned that she emailed the back office and the back office mentioned that they will need to verify were the SBA PPP funds came from. I informed Ms. XXXX that the loan was approved through XXXX XXXX XXXX by XXXX. Ms. XXXX mentioned that the back office will need to contact someone. I informed XXXX XXXX that I have all of the following loan documents from XXXX and XXXX XXXX XXXX. Ms. XXXX informed me that this would be sufficient information and asked me if I could email her the documents to XXXX with attention made to XXXX with case id XXXX. Again I expressed to Ms. XXXX that the SBA PPP loan is time sensitive and that I need to pay my employees. I mentioned to Ms. XXXX that I would send over the documents right away. I asked Ms. XXXX that once she received the documents, how long would it take for a decision to be made ; Ms. XXXX did not provide a timeline. I attached the following documents : 1 ) borrowers application 2 ) XXXX XXXX ROI ( authorization of release ) 3 ) Resolution to borrow 4 ) SBA form 1050 5 ) SBA Note. I contacted Ms. XXXX and left a message whether if she received my email with the attached documents and to get an updated status regarding my account being restricted. Again I contacted Ms. XXXX to determine if she received the documents via email, I was informed by another representative that Ms. XXXX received the documents and that she was not able to speak with me. I have not received a call from Ms. XXXX regarding this matter since XX/XX/2020.