Consumer complaint received 2015-11-05
Product: Consumer Loan — Installment loan
Issue: Problems when you are unable to pay — 
Company: SUNTRUST BANKS, INC. (NC)

This request is in reference to Case No. XXXX. May I please invite your attention to the Final Response letter previously submitted by SunTrust dated XXXX XXXX, XXXX? In the second paragraph, they stated that we initiated a loan for {$37000.00} for the purpose of financing an addition to our primary home and renovating a secondary property. We intend to prove otherwise. We have enclosed a copy of the original credit application, the promissory note, and a copy of the original Title Search, along with the DOTs that had to be paid and satisfied before we could start constructing our home. We were approved for a {$37000.00} loan bearing the customer number " XXXX ''. The check for that amount ( attached ) was issued and sent to our Closing Attorney, XXXX XXXX per XXXX XXXX XXXX. XXXX paid these items off to release the XXXX DOTs XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. XXXX the DOTs included XXXX lots as collateral, so XXXX XXXX informed us that we had to use XXXX pieces of property in the construction loan. Copies of the cancelled items bearing a stamped seal dated XXXX XXXX, XXXX ( attached ) were supposed to be mailed to our Attorney but for some reason they never were ( copies of DOTs attached ).. The contract was drawn up between us and XXXX XXXX XXXX for {$150000.00} ( attached ). XXXX XXXX wanted to see it. He informed us that there were too many errors in the contract such as ; our land cost was supposed to be added in for the {$37000.00} we borrowed from XXXX, but instead it was doubled for {$75000.00}. We had our own well, air unit, etc. and were being charged over again. XXXX XXXX just told us to let him help us negotiate the contract and we did. I have attached a letter with the cost of the contract as well as a copy of the initial check. I was trying to get SunTrust to understand that the house did n't cost {$150000.00} and I attached a copy of the cancelled contract with XXXX XXXX. The {$37000.00} was included within the construction loan for the {$140000.00}. There is a copy of the DOT for {$140000.00}, the first check from XXXX ( {$83000.00} ) and a letter from XXXX XXXX explaining the total cost of the contract. We had more than enough money to get the house built. We had just got released from a Chapter XXXX due to my husband 's sickness which forced him to retire XX/XX/XXXX ( attached ). We barely received this {$140000.00} loan from XXXX, how could we possibly borrow another loan for {$38000.00}? My mother lived in her single wide mobile home and it did n't even have that kind of value anyway. I have attached copies of the Tax ID cards and appraisal cards to show that there were no additions to my newly built home nor renovations to the mobile home. I asked the Zoning department to verify that this property has never been used for rental or commercial purposes ( letter attached ). XXXX bought our first mortgage note and shortly thereafter XXXX XXXX refinanced it due their merger. They did n't have any ties to the XXXX XXXX XXXX XXXX property and neither did XXXX because it was supposed to have been released whenever the {$37000.00} note was paid and satisfied. XXXX properties were cleared and released. My Attorney never received the DOT XXXX. My Attorney died before this mess got straightened out, XXXX XXXX left XXXX, XXXX XXXX filed Bankruptcy, XXXX merged with SunTrust and here we are. How could SunTrust renew that note ( {$37000.00} ) and it was financed inside of my mortgage loan XXXX XXXX XXXX XXXX XXXX? Re-financing that note XX/XX/XXXX for {$38000.00} was wrong. I asked XXXX XXXX for some documentation explaining why they did n't use XXXX XXXX XXXX XXXX and they informed me that their computer that contained our records was stolen ( letter attached ). This has been one nightmare. SunTrust stated in the