davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2017-05-01
Product: Debt collection — I do not know
Issue: Communication tactics — Frequent or repeated calls
Company: Triple AC Resolutions (CA)

Received a phone call on or around  XXXX   XXXX  , 2017 fro  m TSC Associa  XXXX  claiming to have legal documents that were just attempted to be delivered. I told them I was minutes from home and if the driver was still in the area, to have him return so that I could sign for them. They declined that option and told me about a phone number I had to call to proceed with scheduling the delivery. I looked this up online to check if it was a scam and found that to be true and did not pursue further. Two weeks later, I received another call and told the caller that I was actually home and that no delivery attempt was made. I then told him I knew what was going on and to stop calling. Today,  X/X/2017   , I received another call from  XXXX  and did not answer, but a voicemail was left stating that I had  XXXX  hours to respond or that they would assume I acknowledge the information was accurate and they would deliver the documents. My mother, father, brother-in-law, and sister were all called in succession from this company and they claimed I listed each of them as an emergency contact in pursuit of finding out my information. This was also false. I do not know how they obtained my information and my families information.
Consumer complaint received 2016-12-28
Product: Credit card — 
Issue: Payoff process — 
Company: CAPITAL ONE FINANCIAL CORPORATION (PA)

I have 3 credit cards with capital one. Capital One is giving me the run-around yet again. 
I reported them to you in XX/XX/2016, and wanted to have my interest rate lowered to pay them off. I received a phone call about this issue and now can not re-connect with that person to lower all the interest rates to pay off the balances. I am not working, and am in financial distress. I do not want want the accounts to go into default with being late. I am NEVER LATE WITH THE PAYMENTS. I should not have to go into a default late status to receive help in lowering the interest rates and payments to pay these cards off.
Consumer complaint received 2024-10-15
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Aldous & Associates, PLLC (WI)

ALDOUS AND ASSOCIATES XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Account Number : XXXX RE : Debt Validation Request This letter is regarding this account which you claim I have a collection with your organization. This notice is to let you know your claim is disputed. 

Please be advised that this is not a refusal to pay, but a notice sent under the Fair Debt Collection Practices Act, 15 US Code 1692g, that debt validation is requested.

Please provide me with the following information : Documentation that authorizes you to collect on this alleged debt and/or verification that this alleged debt was assigned or sold to you.

Please provide me with the original creditor 's name and any supporting documentation.

A signature on an agreement stating that I have agreed to assume the debt.

A copy of the debt agreement, including the principal, interest, and any additional fees charged.

Complete payment history and accounting of all additional charges being assessed Please provide proof that you are licensed to collect in WI along with your license numbers and Registered Agent or Agent of Service.

If your office fails to reply to this debt validation letter within 30 days of receiving it, all instances related to this account if any exist must be immediately deleted and removed from my credit file. Moreover, all future attempts to collect on the said debt must cease.

I request that all future communications with me be in writing and sent to the address noted in this letter. I will no longer accept telecommunication.

If you fail to comply with my request, I will consider that as a waiver of all claims to enforce the debt against me and your implied agreement to compensate me for court costs and attorney fees if I am forced to bring this matter before a judge. Take any action that could be detrimental to my credit reports during this validation period. I will consult with my legal counsel regarding the suit against you. This includes listing any information to a credit reporting repository that could be inaccurate or invalidated. 

Best Regards, XXXX XXXX
Consumer complaint received 2017-05-22
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: PENNYMAC LOAN SERVICES, LLC. (VA)

on  XXXX / XXXX /   17  i received an escrow account disclosure indicating a shortage of {$3300.00} from PennyMac loan services.   The notice indicated that i had to pay immediately or the amount would be added to my mortgage.   On  XXXX / XXXX /   17 i r eceived a notice from my credit monitoring service showing that PennyMac had raised my loan amount from {$150000.00} to {$150000.00}. My latest mortgage statement shows my monthly payment increasing from {$1000.00} to {$1200.00} An increase of {$190.00} which can cause financial hardship to my current finances. I did not agree to any new terms with this company and have been told by their representative that they made an accounting error when applying the funds received from me. I was told that this happened due to increases in taxes and insurance but my insurance cost actually went down and my taxes increased by only {$400.00}. annually. PennyMac has failed to clearly explain what has happened here and violated the terms of my loan through negligence and poor accounting. They have sent disclosures with varying mathematical discrepancies that are so confusing that i cant understand. The amounts they ask for greatly exceed anything i can find in relation to taxes/insurance. My  credit score  has been damaged by them increasing the balance on my loan. PennyMac has put me in a difficult financial situation and now their marketing department is sending me offers to refinance my loan. I have good credit and always make payments on time. I feel fearful and threatened by this company and believe they are trying to force me into a new loan or force me out of my home by nefarious means. I have also contacted HUD/FHA and been unable to get a response from anyone at their national office.  PennyMac  has not followed agreements made between the original mortgage company (  XXXX   XXXX   XXXX   XXXX   ) a nd myself. I have attached the original first payment notification with this complaint.
Consumer complaint received 2024-10-15
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Wrong amount charged or received — 
Company: WESTERN UNION COMPANY, THE (WA)

Western Union told me the exchange rate at the time of the transaction was XXXX US Dollars to Euros. Then after the transaction they changed the rate to XXXX. How is this blatant bait and switch still legal in XXXX? How can there not be a law against this? I have proof, I took a photo at the time of the transaction to send to my friend to whom I was trying to send the money.
Consumer complaint received 2024-10-15
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: AMERICAN EXPRESS COMPANY (SC)

Please response to these Laws and Regulations since American Express follow 's all laws 15 USC 1691 ( c ) 15 USC 1692 ( k ) 15 USC 1642, 15 USC 1681 ( m ), 12 CFR 1002 I the consumer made an application in good faith but credit was not issued. 15 USC 1602 ( i ) mY SOCIAL SECURITY NUMBER WHICH ACCORDING TO 15 USC 1602 ( i ) is defined as a credit card was used and i received no benefit. This is proof of fraudulent activity ( unauthorized use of credit card ) 15 USC 1681 ( n ) 15 USC 1681 ( O ). You responded with the same answer. American Express is clearly not following laws.
Consumer complaint received 2017-05-22
Product: Debt collection — Medical debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: EOS Holdings, Inc. (TX)

On XX/XX/XXXX I received a letter from XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX that my delinquent account from XXXX for {$2400.00} had been sold to EOS CCA, XXXX XXXX XXXX, XXXX, MA XXXX. This was the first I ever heard from XXXX XXXX in over six years. I have been admitted for other procedures and admitting never mentioned there was an alleged past due amount on my account. I never received and past due/demand letter or contacted in any form. I have had the same address and phone numbers for over twenty years. Obviously, I never afforded the opportunity to contact my insurance carrier or the hospital to determine if the charges were legitimate and if so, who 's responsibility the charges were ... the insurance or me. Now EOS CCA has contacted me and demanded payment and threatened to damage my credit and in fact has reported the debt to XXXX. My attorney has advised me that per the Texas Civil Practices & Remedies Code that the statue of limitations on the alleged debt is four years and the debt occurred over six years ago.
I believe the bullet points below summarize my complaint XXXX XXXX sent me one bill 6 years ago, that I reasonably believed was the responsibility of the insurance company. I fully expected to receive another bill after insurance had paid their share. When I didnt receive one, my reasonable assumption was that insurance had paid it in full. Now the hospital has sold my account to EOS CCA that is trying to collect a debt that, per the statute of limitations, is no longer collectible. Even though, per the law, the debt isnt collectible, they have threatened to report me as delinquent to the credit bureaus. o This is a deceptive practice in that I was only given one notice of the debt in 6 years where I had every reason to believe was satisfied by my insurance company o Its also an unfair practice for the collection agency to report a debt as delinquent as an uncollectible debt cant possibly be delinquent. o Its an abusive practice to threaten to harm my credit standing over an alleged debt that I have no legal obligation to pay
Consumer complaint received 2017-05-01
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: CITIBANK, N.A. (MD)

I contacte d Citi rega rding my deceased husband 's AT & T Universal card. My husband opened this account in his name. I was a cardholder, but not an account owner.     When I contac ted Citi they  took his name off the account and change it to my name, which is wrong. I wanted the account closed, and since he has no estate, there is no money to pay the balance. I was so upset because I called just a few days after his death, and they talked me into making a payment.     Then they said I would now be responsible for the balance. I reiterated that I was a card holder and not an account owner. They also repeatedly asked for my social security number, which I did not provide.     When they told me I must make payments, I asked them to send a copy of the credit card agreement with my signature showing that I was an account owner and not just a card holder. That was back on  XXXX   XXXX  or  XXXX .     I and my son have called and spoke with  Citi mu ltiple times since then because they keep telling me  XXXX  of  XXXX  things. Either they do not have records of documents older than 7 years, or that they will send me a copy of the credit agreement proving that I am a joint owner on the account. As of  XXXX   XXXX , we have not recieved a copy of the credit agreement.     If I were not just a card holder on this account my husband opened himself, then Citi would already have my social security number.     I am almost  XXXX   years old, livi ng in subsedized senior apartments and have no money. I need help!
Consumer complaint received 2017-05-22
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: SYNCHRONY FINANCIAL (MA)

Company is reporting on al l  XXXX   credit bureaus and sending me information that I owe this debt including threatening phonecalls. I have sent letters for them to verify this debt bearing my signature and they have not. I have also sent letters for them to delete the debt because they did not report on my report within the 30 day time frame that I " disputed the debt per the FCRA '' Also sent with certified mail and verification of signiture for each article of mail Also sent me a letter in the mail from a lawyer who I do not have a contract with to pay Included all forms of communication in the below files, including the letter to the law firm. Also, the company is Synchrony Bank, Reports as Care Credit as well and now the law firm.
Consumer complaint received 2017-05-01
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Commonwealth Financial Systems, Inc. (IL)

I just looked at a new updated copy of my credit report and noticed  Commonwealth Financial Services , Inc  XXXX  reporting a negative account. I contacted them today,  XX/XX/2017   , by phone and spoke to  XXXX   ID/Ext  #  XXXX , and asked why they were reporting on my account without me knowing any of this in writing or by phone before placing it on my credit report and also told him that I am disputing this alleged debt. I was just pre-approved on a loan and was told that this will harm my  credit score  and I will not be able to close until this matter is resolved. I demanded verification and can not wait by mail and want  Commonwealth Financial Services , Inc.  to upload any verification documents they might have here per the FDCPA and FCRA laws.  XXXX  also tried to have me pay just so this account goes away even though I told him several times that I did not owe this alleged debt and I am disputing it as it is not mine. I have no problem paying a debt that I really owe, especially in the current situation that I am in but I will not pay for something that is not mine. I demand this be verified with all the documents they claimed to allegedly have including my signature or remove this from my credit report immediately.
Consumer complaint received 2017-05-23
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (PA)

I was behind on my mortgage due to financial struggles in my small business.   in   XXXX   XXXX   started to try to work with bank of America to file for a hardship loan. the process was starting out ok but as the process continued time had pasted with no feedback.So I contacted them to find out they wanted more info from me. Which I provided. never contacted me by phone again finally get a letter stating if I do n't contact them soon the forecloser process will continue and I will loose my  home.Contacted t hem again gave them more info they needed still no call back.I called about  XX/XX/XXXX  they again want more info and had questions.   At this point I 'm very concerned I 'm going to loose my home. I run my own small business and do n't have time to keep following up on something they should be following up on.   Please help me stay in my home and get my mortgage back up to date.   At this time my loan has now gone in default 8 months because bank Of America told me " not to make payments they will not be applied to my loan '' This similar experience happened in  XXXX  when Bank Of America " without my consent '' payed  2  past years and escowed 1 year of taxes then wanted all the money back. So to resolve it I had to put my home into foreclosure and apply for a hardship loan.   I was forced into that situation before that I was never late on my loan.It also continued to cause trouble getting mone for my business because it made my  credit score  drop very bad. and now once again this situation is causing my score to drop.
Consumer complaint received 2017-05-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION (NY)

On   XXXX   XXXX    2017 I no ticed my credit went from  XXXX  to  XXXX  with   XXXX   and from  XXXX  to  XXXX  with  XXXX  credit reporting agency. This is eroneous reporting coaused by  Capital One credit card. Capital one was erroneously   reporting that I was using between  12  and 29 % percent of my credit for the month of may. I only actually used 8 %. I spoke to Supervisor  XXXX  from  Capital one o n Sunday   XXXX   XXXX   , 2017. I as ked her to send a notification to the  XXXX  credit buruea reporting agencies. She stated that she would but I never received any email confirmation of this. Capital one created this mistake with the credit buruaes knocking my crddit down. I need this fixed ASAP as I am in the process of fianancing a Town home awaiting approval for a VA home loan. The mistake with capital  one occurred when they credited back my account for   {$200.00}, but wrongfully put this credit as a debit on my credit limit. Subtracting the the amount from my credit l ; imit instead of addin g to it. Total INCOMPETENCE!
Consumer complaint received 2024-10-15
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Navient Solutions, LLC. (CA)

I requested and was approved for a Private Student Loan Misconduct Application from Navient. My Federal Student Loans have been forgiven through the Borrower Defense to Repayment, due to widespread misconduct from The Art Institutes. There has already been several settlements from Navient for widespread, unfair and deceptive student loan servicing practices and abuses in originating predatory student loans for for-profit schools, such as The XXXX XXXX. They held onto my application for nearly 60 days and ended up denying my application and provided me with the following reason : 'Navient carefully considers a variety of factors in determining whether a private loan should be discharged based on school misconduct and you do not meet the requirements for discharge based on misconduct by your school. ' There is no actual reason for the denial given. This is another dishonest action from Navient to keep frauded student loan borrowers stuck indebted to them. There is overwhelming evidence of misconduct on behalf of both Navient and The XXXX XXXX tied to these loans. There is no reason my application should have been denied.
Consumer complaint received 2017-05-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC. (VA)

The credit reporting agency, has reported information without verifying my signature with a original copy, I have filed a 609 with Equifax, and they are in disregards of the law.
Consumer complaint received 2017-05-01
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (OR)

Bank of America never sent a lien release on my house since I paid off my mortgage to them on  XXXX   XXXX ,  2016 . My mortgage loan number was  XXXX . I called their number at  XXXX . I spoke with Bank of America representative  XXXX . She gave me a reference number of my complaint as  XXXX . She told me th at the county did  not record the lien release which in fact is not true. She told me there was nothing Bank of America could do. I went to  XXXX   County and obtained copies of the DEED OF TRUST. The county never received the lien release from Bank of America. By law, Bank of America should have released the lien. See attached document for pro of of payoff and their statement about the lien release documents.   I have currently applied for an equity loan with my credit union. They can not close the loan to me because Bank of America never filed the lien release. It is unlawful of Bank of America to be preventing me from obtaining my equity loan and further threatening the delay of my existing interest rate.
Consumer complaint received 2017-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (AR)

I have filed a dispute to have negative items removed that are wrong. I have documents that prove that the results and response of the company just bounce around the fact they have not done a thorough investigation. The basic results were stated, " They are right and you are wrong ''. There was no specific explanation of the investigation. On  XXXX   XXXX ,  2017  the dispute was initiated and on  XXXX   XXXX ,  2017  the investigation was completed with very little to say and no documented proof was provided. The incorrect account that has been reported has caused daily  XXXX  as it has caused me and my husband to apply for multiple loans while being turned down. This made it hard to get a reliable vehicle for work and transport our children. In addition, it will hinder us from being able to buy a home. Lastly, the accounts in question have already been removed from my husbands account and the accounts are joint accounts.
Consumer complaint received 2017-05-01
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TD BANK US HOLDING COMPANY (FL)

My comp any has a Small Business Acc ount with  TD  Bank and I believe their banking practices are deceptive.     Pag e ( 1 ) On  X/XX/17  a  deposit of {$1500.00} was put in the " CASH '' column and ALL the funds were shown as " Available '' in the " BALANCE COLUMN ''.   Page (  2 )  On the morning of   X/XX/17     I personally cashed check #  XXXX  for {$500.00} at the  TD  branch in  XXXX   XXXX , FL and the teller never indicated the funds were not available.     On   X/XX/17  I  logged on to my TD account and noted the overdraft of {$140.00} ( date   X/XX/17     ) and my check #  XXXX  for {$500.00} clearing on   X/XX/17     with a balance of {$740.00} ( balance was {$1200.00} BEFORE  TD  took the {$140.00} overdraft ).     I called  TD  's  XXXX  number on   X/XX/17  a nd initially spoke with the first person that picked up, then after an extensive conversation was switched to a manager. I do not recall their names. I told the Manager I believed they way TD reports funds is a fraud and why do they not list all deposits ( except cash ) as " Pending ''. She gave me the 'typical ' answer about only giving {$100.00} credit and that all checks need a day or more to clear. I already knew that ... but if it had been a cash deposit funds would be available immediately.     There were no 'brackets ' around the overdrawn items ... {$140.0 0} (  {$35.00} per item.  ) Page ( 3 )  O n  X/XX/17  (  my printout of   X/X/17     ) the  TD Manger agree d to refund the {$140.00} charge. Note that on   X/XX/17   there was another deposit of {$1700.00} put in the " CREDIT '' column, but again it 's really not a full credit because the deposit was a check. However their printout shows that ALL of the funds were available.     I believe this is a very deceptive practice on the part of  TD  Bank to print the fact that the funds are available when they are not. Any funds deposited, with the exception of cash, should be indicated as " PENDING '' and not make their clients guess when deposits will actually clear. Now I am forced to add up all of my charges and make sure something has been added to the " Todays ' Beginning Balance '' page.     Each time my  Manager  deposits a check I now need to call him to see if it 's cash or a check. I do not operate in our  XXXX  office and my Manager many times is on a job and unable to take calls.     How difficult can it be to say "  PENDING  '' ... in my opinion ... very deceptive and of course more funds for TD.