Consumer complaint received 2016-10-25
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: WELLS FARGO & COMPANY (NY)

Responding to case NO. XXXX I refused to speak to Wells Fargo because I do not like people lying to me and trying to con me into believe false information. They have treated me very unfairly and I expect your agency to do something to help since you 're work for tax payer like myself I disagree will everything in Wells response they are ignoring the issues and trying to mislead everyone. The bottom line I never should have been ask to paid for the appraisal fee if they were unsure if the loan would be approved. When I originally applied for the loan and spoke the XXXX XXXX I advised I wanted to close all the credit cards accounts I never stated I wanted to keep the accounts open this is a lie if Wells took the time to listen to conversion they would have heard this. They are trying to deceive you and justify charging me the appraisal fee. They purpose of the loan was to obtain a refinance of my current mortgage and pay-off of my outstanding accounts basically debit consolidation. I had several phone conversations with XXXX XXXX prior to appraisal fee and all my financial issues was discussed and I even sign a letter provided by Wells Fargo stating these accounts will be closed which I upload to their Website as instructed by XXXX XXXX. 
When XXXX approached me for the appraisals fee I hesitated because I was concern with income to debit ratio which was discussed with XXXX. He assured me since we are paying of the other accounts the loan would be approved. On one occasions XXXX called me on his personal line from his home to assure me the loan would be approved I just need to pay for the appraisal to move the loan forward. I felt a bit pressured because I need to loan ASAP and I did not want to lose this opportunity because as stated I was turn down by several other bank who never ask for appraisal fee after they did their due diligence. 
Wells claimed they refused to give me the loan because I did not want to close my account which is a lie if this was true why the loan was referred to underwriter. All my information was provided to Wells prior the appraisals was completed and several conversation between me and XXXX. At one point XXXX advised me XXXX XXXX a Mortgage Processor ( LO ) will be handle my loan. She never contacted me in fact I had to send emails asking what the status is after a few days past. 
The appraisals was not needed if they loan was stuck with the underwriter because of the income to debit ration. Their argument makes no sense and they refused to send any documentation on their policies and procedures on how loans applications are processed. I spoke to Wells and they advised this standard procedure for everyone to pay the appraisal fee before the loans is approved by the underwriter and it the risk applicants takes when applied for a loan with Wells no other organization does this. 
We know is untrusting organization and everything they say should be taken with caution. They have lied and mislead many customers in the past and now are a victim of their abuse. You need for the CPFB to help me resolve this matter you job to help people not " pass the buck '' I CAN NOT afford a lawyer so this is not an option. Wells Fargo needs to provide all the documents and phone conversation between XXXX and I to prove what am saying is factual. 

Here is the contact information of the people I dealt with : XXXX XXXX Mortgage Processor ( LO ) XXXX Wells Fargo Home Mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX , NC XXXX Phone : XXXX XXXX Fax : XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX Home Mortgage Consultant XXXX ID XXXX Wells Fargo Home Mortgage | XXXX XXXX XXXX XXXX XXXX , XXXX : XXXX | XXXX , NC XXXX XXXX XXXX Tel XXXX Ext. XXXX XXXXXXXXXXXX