Consumer complaint received 2024-09-04
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK (NC)

On XXXX, I purchased XXXX tickets to a local event through XXXX using my Discover Card. The event was scheduled for XXXX The total amount charged was {$260.00}. Initially, I had trouble with XXXX because they didn't send the tickets when they were supposed to. I spoke with the creator of the event and he sent me the tickets. Then, just XXXX  days before the XXXX, the event was canceled. I reached out to the event creator and he confirmed it was canceled and told me I would be getting a full refund. I waited several days and still hadn't received the refund. So I reach out again, to the venue, to the creator, to XXXX and finally to Discover. I started a dispute for the charge and was initially given a credit. then on XXXX I received an notice that the vendor provided new evidence stating I did receive services and never requested a refund. Both of these statements were outright LIES. I had uploaded PROOF that I had been in contact, that they admitted they canceled the event and that I was to receive a refund. I showed enough proof in writing that should have been a very straightforward case. Yet, I was charged the money and the case was closed. Discover grossly mishandled this dispute. So I called in to have the case reopened, and was promised that it would be re-opened and was confirmed that there was clearly enough evidence submitted to prove my case. If Discover had done ANY due diligence they would have seen that XXXX XXXX is publicly reviewed as a scam company. If they had read my submitted documentation, there would have been no question about my honestly and their lies. So the person that promised a re-evaluation and a new credit, then promptly closed the dispute as soon as I got off the phone. I called back AGAIN, to speak with someone else- who also said they could see that I had proven my case and should have the dispute reopened and should get a credit. then I was put on hold for more than XXXX minutes and they never returned to the phone line. I called a XXXX time and got transferred to various people until finally getting a " supervisor '' who turned out to be in customer service - not billing... They transferred me to another person that transferred me to Billing XXXX XXXX. XXXX then told me that she can clearly see that someone in their billing department made a mistake and accidentally closed the case which is now permanent. she admitted that they were at fault and said she was going to make notations on my account in the " hopes '' that someone will review it - eventually, but no idea when, or if that will actually happen - and if they do, maybe they will do the right thing and credit me the {$260.00} I am out. I have been scammed, I performed my due diligence to my credit card company - who I trusted to do the right thing - and then I was mistreated by them due to their own internal failures. I am not going to let this drop and I will keep going to any forum that will listen to keep other people from having to go through this. Where is the consumer protection that they promised?!