Consumer complaint received 2024-10-18
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO. (CA)

After learning that all of my personal information had been printed out by a Chase employee and handed to someone who was not me, and that information was missing, I immediately reached out to the person who did it with the following email message on XX/XX/XXXX : " XXXX XXXX I was informed that you printed out a copy of my passport, debit card, addresses, social security number, and other confidential personal information on XXXX gave it to someone other than me. 
Please explain to me why you did that. I need you to explain it to me like you would explain it to a XXXX XXXX XXXX childbecause I can not make sense of it. 
Please copy your supervisor on your response. And then, I will advise on next steps. 
XXXX '' My email was completely ignored, so I reached out to the Branch Manager, XXXX XXXX, on! XX/XX/XXXX. They asked me to call, but did not answer. So, I reached out to XXXX XXXX on the same day : " XXXX XXXX I hope that you are well. I have been unable to get a response from XXXX XXXX. 
Please see below and advise on what steps you will take to address this matter. 
Thank you much! 
XXXX XXXX XXXXXXXX advised me that XXXX XXXX had printed out and given all of my private personal information to someone other than me because the fire alarm went off and he handed the person in front of him everything on his desk in a haste to get out of the building. She offered to pay for an identity protection and credit monitoring product of my choice. I gave her the information of one I selected. 
I never received any payment. On XX/XX/XXXX, I emailed her again, asking for the status of the payment. Her response : " Good Morning, Sorry about that. Ill have to follow up with you in a couple of day. 
Thanks Sent with XXXX XXXX XXXX On XX/XX/XXXX, I reached out again : XXXX XXXX XXXX- My identity was stolen earlier this month and multiple accounts have been cleaned out. Yet, I have the debit cards in my possession. I have filed the necessary paperwork to open an investigation, etc. 
I do not know if you ever actually resolved this matter with the employee giving all of my personal information to someone other than myselfallegedly an error due to some emergency. After this occurred, I decided not to be added to the account at Chase. However, I would like you to escalate this matter to your supervisor at your earliest convenience. 
Thank you much! 
XXXX '' This was her reply : " Hi XXXX, Youre more than welcome to call me to discuss further. I can be reached at XXXX at XXXX XXXX tomorrow. 
Regards, XXXX XXXX XXXX XXXX XXXX XXXX Executive DirectoXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX XXXX, XXXX, La. XXXX XXXX XXXX I XXXX '' On XX/XX/XXXX, I replied : " Hi XXXX- It would be best for you to escalate this matter to your supervisor as requested. 
Thank you much! 
XXXX XXXX XXXXXXXX has refused to escalate this matter and just gone silent after such an egregious violation of privacy. There are laws agains this. XXXX further promised to pay for identity protection and credit monitoring and was completely negligent in doing so. It has been over a year now since I asked her to escalate this. 

I did reach out to a Board member, XXXX XXXX, among others, about this matter as well in XXXX. This complaint is part of the sequence of actions to ensure that this matter and the damages are appropriately documented.