Consumer complaint received 2024-10-20
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Cashing a check
Company: JPMORGAN CHASE & CO. (LA)

On XX/XX/XXXX, I requested that a Chase Bank check be distributed to heirs of the XXXX XXXX XXXX and XXXX XXXX XXXX. I presented the Judgment of Possession and personal identification to XXXX XXXX XXXX, Vice President and branch manager of the Chase Bank branch located at XXXX XXXX XXXX, XXXX XXXX, La. XXXX. XXXX XXXX prepared several documents and had me sign one document which she said was being done according to bank policy. That document is attached. Nothing came of the transaction. 

On XX/XX/XXXX, I telephoned the XXXX branch and stated that I wanted to fax whatever, documents might be needed to prove death, domicile and heirship, and have the check distributed to the heirs of XXXX XXXX XXXX and XXXX XXXX XXXX. The bank executive to whom I spoke stated that I should not fax any documents to the bank. At that time a fax number was published online to the bank branch. I was informed that XXXX XXXX no longer worked at the branch. I was also told that all heirs would have to appear at the branch simultaneously, with valid identification to have the meager sum of the check distributed to them. The check is for {$640.00} ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. That would me that my sister ( who has XXXX problems and rarely leaves her home ), and since our brother passed away, his adult daughter, whose childhood home is in XXXX, Louisiana, and who now lives out of state, and his minor daughter and his wife, who works full time, and myself would have to assemble to receive the proceeds from the check which was issued in an inconvenient and irregular manner through the sole fault of Chase Bank. 

Prior to the above attempts, after my parents passed away their joint succession was filed on XX/XX/XXXX. The sole heirs of XXXX XXXX XXXX and XXXX XXXX XXXX were sent into possession of the estates on XX/XX/XXXX, when a judge for XXXXXXXX XXXX XXXX of the State of Louisiana signed the Judgment of Possession. To the best of my memory despite presenting the Judgment of Possession to the branch located at XXXX XXXX and XXXX XXXX in XXXX XXXX, Louisiana, the heirs were asked to execute a small succession affidavit to access the funds. The Judgment of Possession listed the bank accounts of XXXX XXXX XXXX and XXXX XXXX XXXX as assets. 
After a telephone call to a regional bank manager, a meeting was set up for the distribution of the money in our parents ' accounts. I received a telephone call from XXXX XXXX XXXX, Vice President and manager of the branch located at XXXX XXXX XXXX, XXXX, La. XXXX, in a neighboring city, A meeting was set for XX/XX/XXXX. Once there we were kept waiting and eventually asked if we would reschedule. We declined, and finally, checks were cut and the funds in our parents ' checking accounts was distributed. The heirs in receipt of the funds were my sister, XXXX XXXX XXXX, my brother, XXXX XXXX XXXX, and myself. Sometime later the check, made out to our father, which was executed after the bank was put on notice of the probated succession was received in the mail. The bank has made every attempt to access the funds legally belonging to the heirs of XXXX and XXXX XXXX inconvenient and difficult if not impossible. By this means the bank has retained the funds as an asset to their benefit and the detriment of the rightful owners.