Consumer complaint received 2024-09-07
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: DISCOVER BANK (CO)

I am writing to formally dispute the late fees and interest charges that have been applied to my account due to fraudulent activity, as well as inform you to the deplorable customer experience your teams have delivered. I have previously disputed these charges, and I am dismayed to find that they have not been resolved in accordance with applicable laws and regulations. 

The charges in question are the result of fraud, and I should not be held liable for any fees or interest related to this fraudulent activity. I request that you immediately remove all late fees and interest charges associated with the fraudulent transactions and adjust my account accordingly.

This request is in accordance with the following laws and regulations : 1. The Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666 : This law stipulates that creditors must promptly credit or refund overpayments and correct billing errors, including unauthorized charges. The FCBA limits a cardholder 's liability for unauthorized use of their credit card to {$50.00}. 
2. The Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693 : While primarily applicable to debit cards, this act also provides protections against fraudulent transactions and limits consumer liability for unauthorized electronic fund transfers.

3. The Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. : This act requires creditors to provide clear and accurate disclosures about the terms and costs of consumer credit, including how interest is calculated and when it is applied.

4. Regulation Z, 12 C.F.R. 226 : This regulation implements TILA and provides specific rules for credit card issuers, including how to handle billing errors and unauthorized use claims.

5. The Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. : This act requires that credit reporting agencies and furnishers of information ( such as credit card companies ) ensure the accuracy of information in consumer credit reports.

Furthermore, I remind you of your obligations under the Dodd-Frank Wall Street Reform and Consumer Protection Act, which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) in consumer financial products and services.

I request that you conduct a thorough investigation of this matter and provide a written explanation of your findings within 30 days, as required by the FCBA. If you find that the charges were indeed fraudulent, I expect all related fees and interest charges to be removed from my account immediately.

If you fail to comply with this request, I will not hesitate to file a complaint with the Consumer Financial Protection Bureau ( CFPB ) and seek legal counsel to enforce my rights under the aforementioned laws.

Additionally, your customer services is negligent and completely unsatisfactory. Earlier today, I spent over 2 hours on the phone, transferred to 7 different teams and managers, and was hung up on 3 times by Discover. Not once did an agent or manager attempt to return a call after voluntarily disconnecting. Not one was able to help, nor did any of them move the ball forward. 

Please confirm receipt of this letter and provide a timeline for resolving this issue. All future correspondence regarding this matter should be made in writing and sent to the email address listed on my account.