Consumer complaint received 2024-09-07
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: GOLDMAN SACHS BANK USA (NC)

Subject : FORMAL DISPUTE AND DEMAND FOR IMMEDIATE REMOVAL OF INACCURATE INFORMATION AND DEBT VALIDATION Account : APPLE CARD - GS BANK Account Numbers : XXXX Notice to Agent is Notice to Principle and Notice to Principle is Notice to Agent, I am writing to demand the immediate removal of inaccurate and conflicting information on my credit file for the accounts listed above. Under the Fair Credit Reporting Act ( FCRA ), you are legally required to report only accurate and verifiable information. Failure to comply with FCRA Section 611 mandates the removal or correction of inaccurate information within 30 days. 

Due to the recent XXXX XX/XX/XXXX data breach, which exposed sensitive consumer data, it is imperative that my information be handled with utmost care to mitigate risks of identity theft and fraud. 

Discrepancies in Reporting : The APPLE CARD - GS BANK account, under account number XXXX, exhibits significant inconsistencies : 1. Conflicting Status Update Dates : One report lists a charge-off status update in XX/XX/XXXX, while another lists it in XX/XX/XXXX. 
2. Payment History Mismatch : Inconsistencies in the payment history for charge-offs and delinquency periods between the two accounts.

3. Missing Original Creditor Information : Goldman Sachs is listed as the original creditor in one report but omitted in another.

4. Unverified Highest Balance Information : One report states the highest balance as {$1900.00}, while the other omits this information. 

This conflicting information is unverifiable and does not accurately reflect my credit activity. Under FCRA Section 611, I demand the immediate removal of this account from my credit report.

Demand for Debt Validation : Under the Fair Debt Collection Practices Act ( FDCPA ), I request full validation of this debt. You are required to provide : 1. Proof the debt belongs to me.

2. A full accounting of the balance, including how {$1800.00} was calculated.

3. Copies of the original signed agreement indicating my legal obligation to pay this debt.

4. Name and contact information of the original creditor, along with all related documentation. 

If this debt can not be fully validated within 30 days, you must remove it from my credit report and cease all reporting. Non-compliance will be considered a willful violation of FCRA Section 611 and FDCPA, prompting me to pursue all available legal remedies, including filing complaints with the CFPB and considering a lawsuit under federal law.

Expectations for Resolution : An immediate investigation into this account is mandatory. Provide verifiable proof that this debt is mine and accurate, or remove this item from my credit report.

Failure to resolve this matter within 30 days will result in : 1. Filing formal complaints with the CFPB and FTC.

2. Considering legal action for damages due to willful non-compliance under the FCRA, entitling me to statutory damages and compensation for harm caused by incorrect reporting. 

Given the data breach, the urgency of this matter can not be overstated. Notify me in writing of the investigation results and provide an updated copy of my credit report once changes are made. 

Thank you for your prompt attention to this serious matter. 

Sincerely, XXXX XXXX [ Agent/Beneficiary ] without prejudice, all natural inalienable rights reserved.