davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2015-08-07
Product: Bank account or service — Checking account
Issue: Account opening, closing, or management — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (GA)

I received a letter in the mail from Bank of America stating that they are going to change the terms to my checking account they will start charging me a {$25.00} a month fee unless i keep {$5000.00} or more and my account or have other loan products. But for new customers they offer free checking on their website for new customers I will copy and paste it below. I have direct deposit and i meet their qualifications for the maintenance fee to be waived. This is not right they are false advertising if they are going to start charging me now. 
Convenient access to your personal checking account wherever, however you want. 
No monthly maintenance fee when you meet XXXX of the following requirements each monthly statement cycle : Have at least XXXX qualifying direct deposit of {$250.00} or more ; orMaintain an average daily balance of {$1500.00} or more ; orWhen you are a Bank of America Preferred Rewards client ( waiver applies to XXXX XXXX checking and savings accounts ) Otherwise, $ XXXX monthly maintenance fee. 
Students under age XXXX are eligible for a waiver of the monthly maintenance fee while enrolled in a high school or in a college, university, or vocational program. Please refer to your Personal Schedule of Fees for details. Footnote 1Teller accessOptional Regular Savings Account Footnote XXXX, MobileFootnote XXXX and TextFootnote XXXX bankingOnline Bill PayPayment RemindersCustomizable alertsFootnote XXXX card with {$0.00} Liability GuaranteeFootnote 6 and new chip technologyKeep the Change ( R ) savings programFootnote XXXX where everyday purchases add up to savingsOptional Overdraft Protection to help avoid overdraft fees and declined debit card transactions
Consumer complaint received 2015-09-13
Product: Debt collection — Other (i.e. phone, health club, etc.)
Issue: Improper contact or sharing of info — Talked to a third party about my debt
Company: ENCORE CAPITAL GROUP INC. (TX)

Midland Funding LLC is sharing information that is inaccurate with XXXX XXXX, XXXX, XXXX, and XXXX XXXX. On all XXXX agencies they are saying that a XXXX XXXX account was opened on XX/XX/XXXX. The account was opened on XX/XX/XXXX per XXXX XXXX. Midland Funding , LLC is trying to make it seem like its a newer account. I 'm still working with XXXX to get to the bottom of it. I did not open an account with XXXX until XX/XX/XXXX. Midland Funding , LLC is reporting the incorrect information on my credit report, and should be removed or changed.
Consumer complaint received 2016-02-18
Product: Debt collection — Medical
Issue: Cont'd attempts collect debt not owed — Debt was paid
Company: TENET HEALTHCARE CORPORATION (TX)

XXXX XXXX Hospital is the original creditor. I went to XXXX XXXX Hospital and was told at check-in that only a co-pay would be charged to me for any services rendered. I was admitted and discharged an hour or so later. XXXX XXXX Hospital then submitted an egregious bill consisting of fraudulent charges. My insurance, XXXX of Illinois, paid much of this bill directly to XXXX XXXX Hospital. Then XXXX XXXX Hospital sent me a bill for an additional {$1500.00}. I promptly called the hospital to dispute both bills as fraudulent and requested a breakdown of services rendered and associated costs, and emphasized that I had not consented to receive any particular services and was never informed of any costs other than the co-pay which I had been assured by the hospital was all that would be charged to me. A breakdown of services rendered and costs was never sent to me. Instead, the account was immediately sent to a collection company. The account is now with Syndicated Office Systems, per my credit report. XXXX XXXX Hospital has been paid in full - and then some - by my insurance company, XXXX of Illinois. The additional amount of {$1500.00} being charged to me individually and attempted to be collected is fraudulent. I do not know if the error is one of duplication of charges, inclusion of charges for services not rendered, general over-billing, or some combination of billing errors. I request full review of services rendered and charges assessed, the failure of the hospital to obtain my consent to receive any particular services at an additional cost to me, and the legitimacy of the {$1500.00} bill being charged individually to me.
Consumer complaint received 2016-01-23
Product: Credit card — 
Issue: Other — 
Company: AMERICAN EXPRESS COMPANY (CA)

Even though I have been making frequent on time payments, American Express has significantly lower my credit score over XXXX points. I did not know that I had a charge card and had to pay off the entire amount every month. I never knew or had that understood to me. I made consistent payments but they considerably damaged my credit score. I think this practice is deceptive.
Consumer complaint received 2024-10-21
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (NY)

Please note that I've been trying to resolve this since XX/XX/XXXX. I became a victim of identity fraud and healthcare fraud this year. I've submitted so many complaints to all necessary agencies. I've written to Bank of America several times-never received a reply from my XX/XX/XXXX letter or from my XX/XX/XXXX letter which was sent via XXXX priority mail with tracking-zero communication. I sent another letter via XXXX XX/XX/XXXX and it was delivered XX/XX/XXXX at XXXX left at dock and received by XXXX XXXX I gave them until tomorrow to respond and as of today I haven't received any communication. Bank of America did an illegal hard inquiry on my credit report on XX/XX/XXXX without my knowledge or permission and someone submitted a credit application as well. They must remove the inquiry from my report however they will not because they are the scammers. The rest is history and is an ongoing, difficult and relentless task in trying to resolve this once and for all. The last time I did this here against Bank of America and XXXX XXXX both banks chose not to have their responses posted on this site. It is due time to post all of it, shame them as they deserve to be shamed. Someone has to do something about this. I can't call as my calls are probably being rerouted to their scammers and I will not answer if they call me, and I made this clear in my most recent letter as I do not trust them. Thank you.
Consumer complaint received 2017-01-30
Product: Mortgage — FHA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (CA)

Since our previous complaint, we have received no further correspondence from the lender in reference to the issues that are preventing us from obtaining a reasonable offer. The lender insists that they must net {$230000.00} ; however. that amount is determined by a questionable appraisal. Questionable because of the condition of the property. It is in need of {$15000.00} to {$20000.00} worth of repairs. We believe that this appraisal is prejudiced and have asked for a second opinion. None has been provided. The appraisal was at {$270000.00} and was significantly higher than the previous one of {$260000.00}. Again, neither appraisal has accounted for the repairs needed to bring the property to comparative market value. Furthermore, we have ask for a closing costs explanation as to how the net of {$230000.00} was determined. None has been provided. Prospective Buyers have expressed their reluctance to submit an offer since the valuation has been set too high.
Consumer complaint received 2015-10-31
Product: Consumer Loan — Installment loan
Issue: Managing the loan or lease — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (ID)

I made a large payment on my Bank of America credit card which I have had for 13 years. I thought the large payment would help my credit, but instead they immediately lowered my credit limit, ruining my credit and I have no funds to use. I have always been on time with my payments and I was n't even notified! This company is evil and low life.
Consumer complaint received 2015-10-21
Product: Credit reporting — 
Issue: Incorrect information on credit report — Personal information
Company: EQUIFAX, INC. (NY)

While reviewing my EQUIFAX credit report, I noticed that on XXXX/XXXX/2014, an unauthorized inquiry was performed by employee of this XXXX of XXXX XXXX, XXXX XXXX, XXXX XXXX, SD XXXX. I did not authorize it nor consent to it.This conduct is in violation of my privacy Rights and FRCA Sect.16 : 1b ( c ). I have personally requested that this adverse information be removed from my report but was denied by EQUIFAX stating that after investigation that the inquiries are factual record.
Consumer complaint received 2020-09-08
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — 
Company: LoanCare, LLC (NC)

In XX/XX/2020, I received an Annual Escrow Account Disclosure Statement from my loan servicer, XXXX XXXX XXXX XXXX ( Loancare ), with a statement date of XX/XX/XXXX. This new Escrow Analysis shows a escrow shortage of {$1000.00}. 

Upon researching why my Escrow shortage was so high, I discovered that my county was now combining my City and County taxes. My County and City taxes combined is {$1800.00}. XXXX ( Loancare ) is assessing my County taxes as {$1800.00} with an additional {$700.00} in City taxes and therefore charging me twice for the City taxes which are included in the {$1800.00}. I have sent them a copy of my county tax bill on XX/XX/XXXX showing that both taxes are now combined and it has been confirmed by SEVERAL customer service reps that they have the copy of the tax bill and can see that they, XXXX ( Loancare ), are assessing the City taxes twice. 

Since sending XXXX ( Loancare ) a copy of my tax bill, I have placed numerous calls to XXXX Servicing ( Loancare ) requesting a new Escrow Analysis as the XXXX Analysis Escrow shortage has increased my mortgage payments to a distressing amount for me at this time. 

Although I did not document the dates of all the earlier calls I have made beginning XX/XX/XXXX I have been assured multiple times that they can see I am being charged twice for my city taxes and that they are requesting a new escrow analysis yet no changes have been made to my escrow account or mortgage payments. 

In addition to the many calls I have made, I requested a revised Escrow statement/analysis through XXXX online customer service on XX/XX/XXXX, explaining the issue in detail ( Ticket #  XXXX ). I received an email back on XX/XX/XXXX stating the issue was resolved with no explanation and no changes to my escrow account or my monthly payments. 

My most recent calls, I spoke with XXXX who assigned a case # XXXX on XX/XX/XXXX. She assured me that she has elevated and expedited my request for a new Escrow analysis with the corrected tax bill. 

I again spoke with XXXX, agent # XXXX on XX/XX/XXXX, who stated the case is still under review and should be resolved within a week and prior to my next payment going past due ( XX/XX/XXXX ). 

As of today, XX/XX/XXXX, my escrow account still list the duplication of {$700.00} for my city taxes and an escrow shortage of {$1000.00} with a higher monthly mortgage payment. In all the numerous calls I have made to XXXX ( Loancare ), I am not allowed to speak to a member of the Escrow Team and this issue is not getting resolved by the customer service team. 

I have not been working since XXXX of this year due to Covid-19 and this new, higher mortgage payment is having a huge impact on me and my family. 

Thank you for any help you can provide in resolving this matter.
Consumer complaint received 2015-07-30
Product: Debt collection — Non-federal student loan
Issue: Cont'd attempts collect debt not owed — Debt was paid
Company: Performant Financial Corporation (AL)

My payments on this debt are not being reported accurately. This debt began as a private student loan I took out while I was in graduate school. I finished graduate school XX/XX/XXXX and had no job and no other income. I defaulted on the debt because I had no way to make the payments. 
As soon as I was able to get a job and get back on my feet, I began making payments on this debt. I have made monthly payments for over XXXX years now, for a total of over {$6000.00} in payments. I still have over {$9000.00} left to pay on the debt. I have asked the lender for a rehabilitation option or some other way to get this debt back in good standing ( since most student loans have that option ), but they always tell me they do n't offer a rehabilitation option. 
Although I always make a payment of {$200.00} each month on this debt, this debt is reported every month as " Past Due. '' There is no way to tell from my credit report that I am making monthly payments on this debt. This company has agreed to accept $ XXXX monthly, and I pay them $ XXXX monthly. That agreement should be reflected on my credit report as " pays as agreed. '' Instead, I look like a deadbeat who does n't pay her bills. I just want my payments reflected accurately on my credit report. 
What makes the situation even more ridiculous is the fact that my father, who filed bankruptcy XX/XX/XXXX, has a better credit score than I do. I have made sacrifices and delayed goals like buying a house so I can pay off this debt. Even though I 'm doing the right thing by paying this debt off, I feel like I 'm being punished. Should I have just wiped out the debt instead by filing bankruptcy too? The way my credit report looks it seems like that would have been smarter. 
This debt is scheduled to stay on my credit report until at least XX/XX/XXXX. I 'm making payments every month. I just want those payments reflected accurately so I can move on from ruining my credit five years ago.
Consumer complaint received 2015-09-01
Product: Debt collection — I do not know
Issue: Communication tactics — Frequent or repeated calls
Company: Empire Resolutions Group (IN)

The company calling themsleves Empire Solutions Group is using a tatic hereby spoofing their nubmer to show as a local number from my area code. The message they leave sstates to call back to XXXX but shows as coming from XXXX XXXX XXXX XXXX.
Consumer complaint received 2016-01-12
Product: Consumer Loan — Vehicle loan
Issue: Problems when you are unable to pay — 
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC (FL)

I have written this company at least 10-12 times in the past two years inquiring about the status of account # XXXX. I also disputed the accuracy of this account through the XXXX major credit reporting agencies. The bureau responded every single time ( 14X ) stating that Nissan stated they are reporting accurately. However, they are lying because the amount they stated that I owe is not correct and nor is the date of status ( my last activity ) on the account accurate. They never notified me that they sold the truck nor the amount that they sold it for. The amount I owe should be less whatever they sold the truck for. This should be the amount that 's reported on my credit file. I have contacted this company via the credit reporting agency asking for a debt validation regarding this account # XXXX. However, I have n't received a response. They still manage to keep reporting it on my credit profile every month even though they have not validated the debt. At this time, I am asking this company officially to validate this debt by sending me a copy of the contract which contractually binds me to pay the debt as being reported on my credit file. In addition, you should take note that re-aging this account is illegal. The FCRA Compliance Date is the official beginning of first date of delinquency which can not be changed once an account is charged-off. The 7-year clock begins 180 days from the time I FIRST missed a payment. Once a charge-off or collection account reaches seven years the credit bureaus must purge the account and it will no longer appear on future credit reports. This date from which the collection must be removed is informally referred to as the " purge from '' date. Re-aging a delinquent account is a serious violation of the FCRA. An original creditor or a debt collector may engage in illegal re-aging on the same charged-off account. Once the original creditor reports the FCRA Compliance Date to the credit reporting agencies, it is set in stone. This date can not be changed or updated under any circumstance. If this request is not met in approximately fifteen working days, I will have no choice but to contact a consumer attorney in hopes to resolve this issue. I have tried for months to be civil in hopes of reaching a mutual resolution, but to no avail. The company has chosen to practice illegal and unethical tactics in an attempt to get me to pay a debt that does n't belong to me. Please govern yourselves accordingly.
Consumer complaint received 2016-12-30
Product: Consumer Loan — Vehicle loan
Issue: Problems when you are unable to pay — 
Company: Portage Financial Services Company Inc. (OH)

I financed a vehicle, XX/XX/2004 XXXX thru XXXX in XX/XX/XXXX. In XX/XX/XXXX, the car was parked outside my home and was damaged by a hit an run driver. My insurance company at the time paid the car off but there was a balance left for financing, as I was unaware of GAP insurance at the time. The car dealer did not mention or offer GAP insurance so I did not know this existed. After paying off the car, XXXX financed a XX/XX/XXXX XXXX in XX/XX/XXXX. By this time, I 'd given birth to my second child. XXXX XXXX offered a {$110.00} ( {$58.00} bi-weekly ) a month payment amount to pay off the balance of the XXXX For a while, I was able to cover both payments but as times got hard, being a single mother of XXXX, and I fell behind on making payments. XXXX, from XXXX agreed to work with me and adjusted the monthly payments on the XXXX to compensate both accounts ( I was paying {$250.00} but it was split between both loans XXXX. This stopped in XX/XX/XXXX. I made several proposals to the company, asking if they could put the XXXX loan at the end of the XXXX loan and payments would continued to be made once the XXXX was paid off. UnfortunatelyXXXX was n't able to accommodate. XXXX decided to start taking my monthly payments off of the XXXX and applying them to the XXXX. I called several times to have them reverse the transactions and filed a complaint with the BBB regarding Its collections practices. XX/XX/XXXX - XX/XX/XXXX, I went back and forth with P.F.S.C. INC regarding my inability to make the additional payments for the XXXX. In XX/XX/XXXX, I received a notice of garnishment of my earnings stemming from a lawsuit that was filed back in XX/XX/XXXX but I was never notified of the suit by XXXX nor Its counsel XXXX. XXXX, lied under oath and signed an affidavit claiming that I was served notice and was granted a default judgment on behalf of XXXX and I was never given the chance to defend myself. This was a deliberate attempt to steal funds from a single mother of now XXXX children. I have lost my home, all of my personal belongings because I could not afford to pay the storage, I am currently homeless due to the inability to make monthly rental payments. I tried to work this out with the company but was not afforded the opportunity too.
Consumer complaint received 2024-10-20
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: Tesla, Inc. (FL)

I have a contract, but my car suffered XXXX XXXX  in one storm in XXXX. From that day in XXXX, XXXX, Tesla has been a nightmare. First, I could not take the car, then I took it later and charged me but did not fix it. I had to send it to a third-party shop. XXXX XXXX was involved since the beginning. All process was very low, I had no car for XXXX  months. was very low on getting back, and Tesla lacked support at all times. After months, the insurance decided to total the car. I wasn't contacted by Tesla at any point. After XXXX XXXX made the payoff, Tesla started to charge me when Tesla was the one that owed me money. I have millions of automated messages from Tesla, and not a single email back from me has been answered, and the one answered was to warn me that my bill will go to collection. 

XXXX XXXX, from Finance XXXX XXXX ( XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX XXXX XXXX ) has zero ability total to a client continues to threaten for collection, not reading or supporting anything for the client. I don't talk to him anymore, I need a decent contact to support and fix the Tesla mistake from services to charging.
Consumer complaint received 2015-06-24
Product: Mortgage — FHA mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Ditech Financial LLC (FL)

I am up to date with my payments and they are trying to sending foreclosures paperwork it got messed up when escrow paid my insurance XXXX now I 'm having trouble they keep asking for more money I do n't no what to do I have all reciepts through my bank I keep calling them at least once a week but they r rude and I get no where. Greentree is my mortgage company
Consumer complaint received 2015-09-15
Product: Debt collection — Payday loan
Issue: Cont'd attempts collect debt not owed — Debt is not mine
Company: High Point Asset Inc (MD)

On Monday, XX/XX/XXXX I received numerous robotic voicemails on my cellphone, place of employment and residence from a company called High Point Asset Inc. located in XXXX, NY. I received another robotic call from this company today, Tuesday, XXXX XXXX this time I called them back. I spoke with a gentleman who identified himself a XXXX XXXX he alleged that I owed a payday loan from XX/XX/XXXX. I explained to XXXX XXXX that I never took a payday loan for that amount. I told him that if I continued to receive these calls I would report him to the AG 's office for the State of Maryland, I suspected that High Point Asset is not licensed in Maryland or the District of Columbia and he his response was " Yes we are. '' When I asked him to provide me with the business license number he said he would have to transfer me to the business " owner '' XXXX XXXX. 

He then transferred me to a XXXX XXXX who identified himself as the " Manager '' of High Point Asset Inc. 

Once again, I explained to XXXX XXXX that the payday loan debit that they were alleging I owed was not mine. I then asked XXXX XXXX what was the name of the company that he was collecting the debt for he stated XXXX. He said the file was transferred to him. I explained to him that I had never heard of XXXX. Just as I had XXXX XXXX, I asked XXXX XXXX for the business license in order to confirmed that they were licensed to operate in the XXXX and Maryland and his response to me was " I do n't have it on me. '' Really? Then I asked for an address in which that I could send a Cease & Desist letter and not a p.o. box number. At which time he stated that a Cease & Desist was placed on my phone numbers at XXXX something that morning. But refused to give me anything other than a p.o. box. 

I informed him that a Cease & Desist had to be in writing. I also informed XXXX XXXX that I was going to file a complaint with CFPB and with the FTC. He his response was " And I will respond to the complaint by saying we already did a cease and desist on your number. ''
Consumer complaint received 2024-08-13
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC. (MN)

I have no connection to these inquiries or the mentioned creditors. Please remove them from my credit report as soon as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year>