davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2016-05-31
Product: Credit reporting — 
Issue: Credit reporting company's investigation — No notice of investigation status/result
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NJ)

XXXX, a TV shopping network, closed my account after years of doing business with them due to results from an investigation that was provided by TransUnion. XXXX used TransUnion 's XXXX online investigative system to investigate me ; the results from the report provided by this system incorrectly linked my account and me to someone whom XXXX says owes them money. I do not owe XXXX any money and XXXX has acknowledged this as well. In addition, XXXX corporate headquarters will not give me access to the results of their investigation although I have requested them numerous times. XXXX maintains that they can not release information about my account to me because there is a debt owed to them and the person who owes the debt has to give XXXX permission to give me information about my account! 
The information provided by TransUnion has adversely affected my relationship with XXXX because they have closed my account permanently and, it may potentially be damaging other business relationships as well ; therefore, I need to know exactly what is in the report provided to XXXX by TransUnion, how TransUnion 's online system is linking me to people and accounts for which I am not responsible and any consumer report TransUnion has regarding me. Most importantly, I need the information corrected immediately.
Consumer complaint received 2016-10-14
Product: Credit reporting — 
Issue: Incorrect information on credit report — Reinserted previously deleted info
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (WI)

Trans Union had a glitch in their system that violated the rights of their consumers under section 6.11. As a result, I have been gravely affected and my score is suffering as a result. No notice was ever given which is also a violation and I am requesting that all inquiries be removed : XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX I Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX XXXX Inquiry XXXX XXXX, XXXX
Consumer complaint received 2016-09-02
Product: Credit reporting — 
Issue: Credit reporting company's investigation — No notice of investigation status/result
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

There is a company named XXXX XXXX XXXX on my Trans Union Credit bureau several times and have not received any results and remains on my credit report. I filed a complaint with CFPB on XXXX/XXXX/2016 case # XXXX and with XXXX on XXXX/XXXX/2016 case # XXXX, and XXXX states the company will not reply. XXXX Concepts is a scam company or not legitimate company. I have spent months investigating this company and it appears the FBI and FTC are as well. My problem is that I have submitted several documents to Trans Union asking for a detailed verification, and provided the company with information supporting my dispute and how this company is not legitimate and it remains on my credit report. I work for the IRS and part of there investigation is a background check with your credit report. This account remains on there and needs to be removed. I personally have exhausted my efforts so I am retaining a attorney that specializes in suing for FCRA credit reportings that are not valid. I am notify this organization so you will be aware that Trans Union is not following the laws that are in place to protect the consumer. The collection agency XXXX XXXX is still harassing me with calls and is still reporting on my credit bureau. Where is the justice? How can a company that is fraudulent report on peoples credit report and there is a investigation on trying to find this company and while this is happening this account is still reporting on my Trans Union credit report and nothing has been done to fix this error. Here is a list of what I have done so XXXX Mailed XXXX Trans Union XXXX XXXX dispute letter XXXX Filed compliant with CFPB XXXX Filed complaint with XXXX XXXX Certified mail XXXX and Trans Union ( letter included did not respond to compliant and supporting documents for collection agency XXXX concepts ) XX/XX/XXXX-Certified mail XXXX dispute XX/XX/XXXXCertified mail Trans Union and XXXX Concepts XXXX-Filed compliant XXXX, CFPB, FBI, Texas XXXX 
XXXX-Filed a compliant with XXXX on Trans Union not complying with FCRA XXXX Filed a compliant with CFPB on Trans Union not complying with FCRA
Consumer complaint received 2015-08-07
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account status
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

I recently had my car repossessed in XXXX 2015. After the repossession I was given the option to get my car back if I could bring my account current. I brought my account current through XXXX and the various agencies they worked with. Once my account was current XXXX reinstated my loan and had me being making monthly payments ; however, the status of my loan on my credit report is faulty. It still displays my account in charge off status, with me making monthly payments to the account, and no evidence of the loan being reinstated. 

If my account has been brought current, and you have reinstated my loan, it would only make sense to reflect my account as a simple interest loan once more with installment payments being paid on time currently. It does not seem feasible that one would reinstate my loan while still reporting it as charged off with payments being made on that charge off monthly. 

XXXX has refused to give me paperwork stating that they have reinstated my loan. All I have currently is my payment history which they are obligated to provide me with.
Consumer complaint received 2016-01-21
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account status
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NM)

( 1 ) There are XXXX separate collection charges for {$780.00} from different agencies. This is only XXXX unpaid bill. It is an ambulance charge. I have been told no medical charges are to be included in credit reports. 
( 2 ) The unpaid XXXX XXXX bill is likewise a medical charge from the same situation. As it is medical, should it be included? The actual emergency occurred 7 years ago when I was in a minimum wage job with no insurance. 
( 3 ) The XXXX account is the result of a neighbor getting my code, then getting into our home computers and again somehow getting the code when we changed it. XXXX was uncooperative in helping to resolve this matter. The unpaid charges are from the neighbor running up my bill.
Consumer complaint received 2017-02-10
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account status
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TN)

Account # XXXX for Department of XXXX was official discharged on XX/XX/XXXX and TransUnion continues to state that the creditor has reported to them that the account status as of XX/XX/XXXX is XXXX days past due. When I contacted XXXX they indicated that they have not reported on that account since XX/XX/XXXX, so they did not indicated that to any credit bureaus. I have disputed this inaccurate information about XXXX times over the past 3 years and I want it corrected. It is causing damage to my credit file and causes a lower credit score. It has also caused me to be denied credit. I have submitted supporting documents proving this account was discharged, so how can it be XXXX days past due as of XX/XX/XXXX if I no longer owe on that account?
Consumer complaint received 2015-04-17
Product: Credit reporting — 
Issue: Incorrect information on credit report — Information is not mine
Company: Experian Information Solutions Inc. (CA)

Hi, I was charged without my awareness {$4200.00} as of XX/XX/2015I never seen a Doctor or signed any document regarding any medical treatment. 
Somebody is using my name and ruing my credit. Please help. 
This is the company 's information below. 
XXXX XXXX XXXX {$4200.00} as of XXXX account. {$4200.00} past due as of XXXX XX/XX/XXXX 




XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX
Consumer complaint received 2024-08-13
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc. (NY)

I AM SUBMITTING THIS WITHOUT ANY INFLUENCE AND THIS IS NOT A THIRD PARTY. THE CREDIT BUREAUS STATED MY ACC WAS PROPERLY INVESTIGATED BUT HOW IS THAT POSSIBLE IF THE OPEN DATE IS INACCURATE, THE DATE LAST ACTIVE IS INACCURATE, AND THE DATE LAST REPORTED IS NOT ACCURATE? THIS GROUND FOR REMOVAL, THEY ALSO VIOLATED MY RIGHTS UNDER 15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY. 15 U.S.C 1681 SECTION 604 SECTION 2. IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. PLEASE SEE ATTACHED LETTERS.
Consumer complaint received 2017-02-11
Product: Mortgage — Other mortgage
Issue: Loan servicing, payments, escrow account — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (IL)

In XX/XX/XXXX I took out an XXXX ( $ XXXX $ XXXX ) split no money down mortgage. Shortly after, after getting swindled by the previous owner ( a XXXX amp electric box on a XXXX service, illegal and dangerous, bare wire in the walls, pvc water supply pipes, a short cycling furnace ) and the building inspector finding none of this, I had to refinance the HELOC and take out more for repairs. It was then a $ XXXX $ XXXX, $ XXXX total. The house appraised for $ XXXX. Then the housing market crashed. The house was worth $ XXXX. This did n't matter, it was where I lived and I had a mortgage to pay. 10 years passed, my HELOC is about to amortize so I looked to refinance. I ca n't, I 'm still over $ XXXX upside down. I look into HARP. I do n't qualify because my loan is n't done by Fannie Mae guidelines. Being naive at the time I bought, I did n't know I was n't getting a loan that was n't by Fannie Mae guidelines. I then noticed the bank servicing it, Bank of America, had it as a XXXX XXXX. That ca n't be, because a XXXX has to be $ XXXX, which my home was not. I got BofA to remove the XXXX part but it 's still non-conforming so no HARP. That was XXXX - 10 months ago. XXXX says my home is worth $ XXXX now, but with $ XXXX on the primary and having only paid down the HELOC to $ XXXX from $ XXXX I 'm still $ XXXX upside down. Yet, not qualifying for HARP means because I 'm still upside down, I ca n't refinance to drop my XXXX % interest rate and hopefully offset the increase that 's coming with the HELOC amortizing or possibly merging the XXXX loans into XXXX. 
Since I could n't re-finance I tried for a re-modification. I ca n't because I do n't fit the XXXX Guidelines and make a little too much money for it because your mortgage and insurance have to be more than XXXX % of your gross income regardless of if you have other debts to pay. That might change when the HELOC amortizes but the HARP might no longer be a program at that time. And it 's a maybe. I 've recently had to tuck point a whole side of my home, replace the siding on the back of the house, replace the air conditioner, the furnace I bought 10 years ago had to have a blower motor replaced, so I 've run up new debt on top of existing debt. I now have $ XXXX in unsecured loans. I have $ XXXX in XXXX Loans. I 've paid down my credit card debt and have XXXX card with {$2500.00} at XXXX % interest for XXXX months that I 'm paying on and I 'm on schedule to pay off before the 0 % ends, and another card that had between $ XXXX - XXXX revolving debt that I 'm slowly working down so I can pay it off at the end of every month. I 've never been late or missed a payment on my mortgage, or my other debts. But with the amortizing looming, I 'm in fear of being unable to continue paying my debt on schedule. 
I have a XXXX credit score and have never missed a payment or been late. I understand the collateral of the home is less than the loan but my history shows I pay and on time. I just want to lower my interest rate.
Consumer complaint received 2024-09-26
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (PA)

I am submitting this complaint regarding the refusal of Equifax, XXXX, and XXXX to remove fraudulent accounts and inquiries from my credit report. Despite multiple disputes, they have failed to comply with federal law, specifically the Fair Credit Reporting Act ( FCRA ) and related regulations. 

Fraudulent Accounts : XXXX, opened XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX multiple entries ) XXXX XXXX XXXX, opened XX/XX/XXXX XXXX XXXX, opened XX/XX/XXXX Fraudulent XXXX XXXX XXXX XXXX XXXX inquiry dated XX/XX/XXXX This is my third attempt to resolve this issue. The continued inaccuracies have caused significant financial and emotional harm, as I have been unable to secure housing or credit. I am requesting an immediate investigation and action to force these bureaus to comply with FCRA requirements. If no action is taken, I will pursue legal action as allowed under 15 U.S.C. 1681n for damages.
Consumer complaint received 2015-09-03
Product: Credit reporting — 
Issue: Incorrect information on credit report — Information is not mine
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA)

To the Attention of TransUnion and the CFPB : I have repeatedly attempted to contact and dispute XXXX accounts reported by XXXX XXXX XXXX both by certified mail and also through the CFPB portal in order to have XXXX erroneously reported items removed from my credit reports. Accounts XXXX, XXXX by XXXX XXXX XXXX previously been deleted from my credit reports under XXXX for the amounts of {$280.00} and {$320.00}. These charges are not mine and were never verified to me under FDCPA guidelines and were promptly deleted by the company. Now, XXXX XXXX XXXX has reported the same accounts simultaneously and has ignored my letters of disputes and requests for them to cease and desist under federal laws and guidelines. I have asked them to stop their harassing abusive communication tactics and they have refused to cease and desist. I have enclosed my return receipt and my certified mail return label dating XXXX XXXX, 2015 so that you are aware that over 30 days has passed and this item was never placed into a formal dispute, which is required by law, with the credit bureaus following my letters requesting proof and validation and prompt deletion. I have never been serviced at XXXX hospital and these accounts are fraudulent. I have placed a fraud alert on all three of my credit reports and expect these invalid and duplicated accounts to be deleted from my file immediately. It is illegal to report fraudulent and erroneous information on my file and what 's making this situation worse is that they continue to ignore me and my concerns and keep re-repoting the accounts under different names. I have filed a CFPB complaint against them under XXXX and I would like your bureau to be aware of this. They have violated FDCPA Laws and have harassed my family and left automated phone calls on my handheld phone and have left pre-recorded messages regarding the erroneous debt that they claim I owe. They have not initiated a dispute after I have requested XXXX in XXXX. The only update I have received from them was an update that the credit report to claim that their accounts meets FCRA guidelines, which they do not. Nor do they follow the Fair Debt Collection Practices Act and this agency violates the laws surrounding them. By law these accounts, which are harming my creditability with furnishers, need to be removed immediately. 
Thank You so much for your time. Sorry, but the collection agency is not available on this database and is not responding to me. But it is unlawful to report these accounts to my credit report. please delete them.
Consumer complaint received 2015-09-15
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account status
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (GA)

Transunion Credit Reporting Agency has received from XXXX XXXX XXXX XXXX on my XXXX XXXX XXXX was submitted paid-off XXXX of 2015, my account number for this Vehicle Loan, loan number XXXX .... XXXX XXXX XXXX XXXX has reported this Vehicle loan paid off for several months, but Transunion 's efforts of attempting to compromise and prejudice my CREDIT SCORE as an XXXX XXXX XXXX Consumer, Retiree, Author, Activist, Advocate, XXXX Veteran, " Fighter for Justice for XXXX XXXX ''! As an Federal Agency, would CFPB instruct Transunion in showing my loan number XXXX .... with XXXX XXXX XXXX XXXX as PAID-OFF. Also inform Transunion of my goal of making them pay for continuous Races and Discriminatory Practices against my XXXX credit file in Federal District court in XXXX , GA as soon as the VA release my Retroactive entitlements citing nearly a XXXX dollars. Lastly, Transunion if you want to play, let 's play, but at the end, liabilities will be resolve, {$10000000.00} for XXXX with my Credit Report, DO YOU GET IT! Again the balance of {$26000.00} auto loan with XXXX XXXX XXXX XXXX was PAID-OFF XXXX of XXXX 2015 and reported by XXXX XXXX XXXX XXXX as Transunion is very much aware. I spoke with XXXX, and XXXX with XXXX XXXX XXXX XXXX in their reporting department statement is that they 've reported this vehicle as XXXX being paid off in there XXXX 's transmission to the XXXX bureaus. TRANSUNION I 'M GOING TO SUE YOU XXXX. Stop with the RACISM! Leave my credit file along, I 'll show you folks, ( TRANSUNION ) in Federal court, I see what you XXXX folks are attempting, and notice I said attempting. CFPB, thanks for going after these crooks TRANSUNION. I WILL KEEP FIGHTING FOR JUSTICE FOR XXXX XXXX AS CONSUMERS.
Consumer complaint received 2015-05-20
Product: Credit reporting — 
Issue: Improper use of my credit report — Report improperly shared by CRC
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (OK)

I tried to dispute several credit inquiries with the XXXX major credit bureaus. They informed me I must contact the source of the inquire to dispute. I sent a certified letter to each creditor at they address they chose to list on their inquire. I explained I do not recall applying for credit at their place of business, I explained however if they found I was in remiss to send any and all supporting documents to me so I could review. I did not receive a response from XXXX of the creditors listed. I provided all credit bureaus with a copy of the letter I sent to the creditors and the page showing they signed for said letter, which reflected their thirty days had transpired to respond. The credit agencies are still refusing to delete, I did everything I am required to do by law.
Consumer complaint received 2024-09-26
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC. (TX)

In accordance with the Fair Credit Reporting Act. The list of accounts below has violated my federal protected consumer rights to privacy and confidentiality under XXXX XXXX XXXX. The following accounts are not accurate : ADDRESSES NOT RECOGNIZED XXXX OLD XXXX XXXX XXXX XXXX, TX XXXX, XXXX XXXX XXXX XXXX XXXX, TX XXXX INQUIRIES NOT RECOGNIZED XXXX XXXX XXXX - XX/XX/XXXX Equifax, XXXX - XX/XX/XXXX Equifax, XXXX XXXX XXXX XXXX - Credit Union XX/XX/XXXX XXXX, XXXX - XX/XX/XXXX Equifax, XXXX Mortgage Reporters XX/XX/XXXX XXXX Creditor Name Account Number Balance Opening Date Status Trans Union XXXX Equifax XXXX XXXX XXXX XXXX - XX/XX/XXXX 30 days late ( 2 ) 30 days late ( 2 ) 30 days late ( 2 ) XXXX XXXX XXXX XXXX XX/XX/XXXX 30 days late ( 3 ) 30 days late ( 3 ) 30 days late ( 3 XXXX XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXX 30 days late ( 3 ), 60 days late ( 2 ), 90 days late ( 1 ) 30 days late ( 3 ), 60 days late ( 2 ), 90 days late ( 1 ) 15 U.S.C, 1681section 602 A . States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1681c ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U. S. C, 1681s-2 ( a ) ( 1 ) A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2016-10-10
Product: Consumer Loan — Vehicle loan
Issue: Managing the loan or lease — 
Company: ALLY FINANCIAL INC. (MD)

On XX/XX/XXXX, I bought a XXXX Toyota Camry with VIN XXXX FROM XXXX XXXX that Ally financed. Initially, I made a {$3500.00} down payment and the balance was {$13000.00}. 
My payment records show that I have paid a total of {$5400.00} between XX/XX/XXXX and XX/XX/XXXX. This will bring my balance ( before interest deductions ) to {$7600.00} ; however, my actual account balance at Ally ( excluding interest ) stands at {$9700.00}. What this goes to show is that I have paid a total of {$2000.00} in interest ( according to Ally my APR is 10.75 ), charges and hidden fees. 
I believe that Ally has either charged me excessive interest or levied hidden fees on my account. This is evident in the consistent late charges that Ally imposed on me even though I have paid my monthly payments ( with the exception of 3 occasions when I defaulted ) on the due date or within the 7-day grace period. 
I have documentary evidence to show that all the bank payments posted within XXXX business days, yet Ally charged me late fees. Below are some of the late fees and dates : XXXX {$16.00} XX/XX/XXXX {$16.00} XX/XX/XXXX {$16.00} XX/XX/XXXX {$32.00} XX/XX/XXXX XXXX XX/XX/XXXX {$14.00} XX/XX/XXXX {$14.00} XX/XX/XXXX {$14.00} XX/XX/XXXX {$27.00} XX/XX/XXXX {$40.00} Earlier this year and in the last two months, I have disputed these charges in letters I wrote to Ally. In my letters, I also requested a full explanation or clarifications of all my charges or a full refund ; even before I received a letter from Ally that I am eligible to " receive a credit ( {$200.00} ) as part of their legal settlement for discriminating in auto financing. 
I am not satisfied with the explanations that XXXX XXXX, the bank 's Executive Customer Relations provided ; hence my complaint.
Consumer complaint received 2016-05-11
Product: Payday loan — 
Issue: Charged fees or interest I didn't expect — 
Company: 2288984 Ontario Inc. (TX)

I am experiencing a hardship after being a victim of fraud in XX/XX/XXXX. In efforts to protect myself I made a police report in XX/XX/XXXX as soon as I found out about the fraud. I also contacted my creditors about the fraud committed against me and would no longer be able to pay my debts. I wrote them Hardship letters explaining my situation and asked please not to contact me. I am currently living off my Social Security benefits and it is the only source of income I have. Currently the phone calls have not stopped. I received anywhere from 15-20 calls a day and also they leave voicemails. I have explained to them over the phone I do not have money left over after my expenses are paid off. I am reaching out to you concerning the debt collectors practices. I am currently working with a financial counselor assisting me in getting my finances in order, however it is taking me some time to get back on my feet.