Consumer complaint received 2017-07-21
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SUNTRUST BANKS, INC. (GA)

on XX/XX/XXXX at XXXX XXXX, i pulled into the suntrust-XXXX XXXX branch in XXXX, ga to make a {$2800.00} ( all {$100.00} bills ) cash deposit. all drive-thru windows were closed. so i went to the drive-thru atm machine. i counted my money twice and proceeded to deposit the cash into my checking account. using my business debit card, i followed the deposit cash instructions on the screen. i deposited {$2800.00} USD into the machine. the machine counted {$2200.00}. i then canceled the transaction ; hoping to retrieve all of my money back. i hoped wrong. instead all the original cash i deposited into the machine, i was dispersed {$2200.00} back without a way to account for my missing $ XXXX.naturally, i went inside the branch to inform an employee of my bank-inflicted loss and retrieve my missing {$600.00}. i was given a telephone number and instructed to file a complaint with the fraud dept. my name, account number and long-time trustworthy Suntrust customer stauts was of no concern to this employee. when i filed my complaint at around XXXX XXXX that day, i was told i would not receive a credit until an investigation was done, which could take up to 10 business days. i find this absurd because other banking institutions either provide an immediate credit or check their broken atm on request. frustrated from knowing i did n't have any proof besides the camera footage of me counting my money, i went to speak with the branch manager early the next morning ; thinking, as manager, she would be able to help me by balancing the machine and / or watching the video footage. i thought wrong. the XXXX XXXX manager told me 00 ) she could not help me 01 ) she had no access to the atm machine 02 ) the atm does n't get checked until thursday. it was friday morning. so i had no other choice but to wait patiently and pray whoever checked the atm was no dishonest thief. i believe it was friday XX/XX/2017 when Suntrust credited my account with {$600.00}. and though i felt improperly handled, i figured all was well. i figured wrong. i did n't find out until XX/XX/2017 that on XXXX Suntrust debited my account for {$600.00}. when i inquired with the fraud department about my funds, they said the money was taken out because the result of the investigation is " the machine counted {$2200.00}. that 's all that was deposited. '' i immediately got offended because either the Suntrust fraud department is calling me a liar or 1 or more Suntrust employees and / or contractors are dishonest thieves. so i asked to be escalated to a dept supervisor. i got XXXX XXXX who refused to help when i requested the video footage. i asked to be escalated to a manager. so XXXX forwarded me to XXXX XXXX ; who also refused to help. XXXX  forwarded me to his manager, XXXX XXXX ' vm ; of which i have n't received a response, yet. i want to go on record that i am no thief. i am no liar. in fact, i am XXXX 's Chosen whose word is proven 96 % trustworthy. so money does n't mean as much to me as it might mean to most. this means, greater than likely, i am telling the truth. this also means, someone from Suntrust stole that money. be that as it may, i am thankful your agency exists. for i suspect many innocent others are being robbed in plain sight by Suntrust and other major and minor bloodsucking and unlawful banking institutions. thank you for your time and consideration.