Consumer complaint received 2024-09-13
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Credence Resource Management, LLC (OH)

Premise : XXXX debt collector ( Credence Resource Management , LLC, XXXX XXXX XXXX XXXX, XXXX TX XXXX, Phone ( XXXX ) XXXX ) after being contacted by US Consumer Financial Protection Bureau regarding the XXXX fraudulent charges on services stopped and refusal to remove charges on services not received knowingly and recently sold debt to XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX MN XXXX, Phone : XXXX. XXXX XXXX XXXX XXXX reported the fraudulent debt to XXXX and XXXX. 

Plain Old Telephone Service Line ( POTS Line ) can not coexist on the same physical line with XXXX XXXX 

XXXX scheduled to be turned on XXXX, XXXX, XXXX and XXXX XXXX turned off. 

XXXX  service was unable to be established and technical support was unable to resolve the issue and subsequently ignored the support case. 

XXXX equipment was returned to XXXX and documentation of receipt of returning the equipment was obtained from the XXXX XXXX on XXXX, XXXX, XXXX. 

Multiple calls were made to customer support to have POTS line of the XXXX XXXX turned off and illegitimate charges removed. Most prominent call was on Monday, XX/XX/XXXX, at XXXX ( recorded call ). 

XXXX System blocked the customer from customer phone support until illegitimate charges were paid.

Complaint filed with Ohio Attorney Generals Office about the illegitimate charges, refusal to remove the charges ( four months of POTS Line service totaling near {$200.00} ) and refusal to remove the POTS line service. 

XXXX XXXX in XXXX Office of President calls on Thursday, XX/XX/XXXX to discuss the complaint they received from OAG. XXXX employee becomes confrontational and refuses to provide an email address. 

In following weeks and months, XXXX employee refuses to correspond via email despite the XXXX employee providing an email address to OAG for further correspondence. 

Due to inaction by XXXX Employee, Three XXXX executive officers were copied on multiple emails on the matter providing a great amount of details and documentation. 

In the following months, not one XXXX executive or employee confirmed receipt of any email with documentation attachments was received. 

On Wednesday, XX/XX/XXXX at XXXX, XXXX XXXX calls and leaves a voicemail to state she will not communication through email unless I speak to her over the phone confirming who I am. She had already spoke with me over the phone ( recorded call ) back on XX/XX/XXXX confirming who I am. This is obviously a game or a high level of incompetence to XXXX XXXX. 

XXXX employee continues to ignore the complaint. 

XXXX sent the unpaid account to collections. 

XXXX debt collector ( Credence Resource Management , LLC, XXXX XXXX XXXX XXXX, XXXX TX XXXX, Phone ( XXXX ) XXXX ) locates a phone number of the XXXX customer not related to his account and debt collector starts calling to harass the XXXX customer for illegitimate XXXX charges.. 

Over a year later, XX/XX/XXXX, Credence Resource Management , LLC, XXXX XXXX XXXX XXXX, XXXX TX XXXX, Phone ( XXXX ) XXXX knowingly sold the debt to collector XXXX XXXX XXXX XXXX.