Consumer complaint received 2024-10-02
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO. (NY)

Good afternoon, I sent a wire transfer through JP Morgan Chase bank to a development company in the XXXX XXXX on XX/XX/XXXX. When I saw that a day past and the funds were not received. I called Chase, the customer service representative informed that it takes 3 to 5 business days for the transfer to be completed. I waited 6 business days to called the development company and I found out that they did not received the funds. 
I called Chase again, a customer service representative informed me that Chase security team reach out to me on XX/XX/XXXX to my landline and I did not responded. They also said that I'm getting secure notifications. I DID NOT received any secure notification. And when the call was made I wasn't at home. 
When I reached out to the development company they said that the reason for the deposit not been issue to their account is because I missed adding the word development XXXX to the company 's name. 

I called Chase customer service again on XX/XX/XXXX ; the department of wire transfer team informed me that the transaction was completed. I asked them to amendment the company 's name from XXXX XXXX to XXXX XXXX XXXX, XXXX. Chase 's customer service informed me that everything would be completed within XXXX to XXXX hours. Ant that was it! 
I called the recipient to investigate if the deposit when through. The recipient informed me that the bank in the XXXX XXXX is holding the funds until I authorize the transfer. Once I called Chase customer services, wire transfer department to ask the " security team '' to called me back. Since nobody told me at customer service that I needed to confirm the changes on the wire transfer. 
Fast forward to Monday XX/XX/XXXX, calling Chase customer a representative informed me that Chase has been trying to send me secure messages and calling and I don't respond to any of their calls or messages. 
First, I did not received any secure messages from Chase at all regarding wire transfer. Second, the calls were place to a landline which I ended up deleting from my chase profile so, Chase security team can contact me to my cellphone number. After this situation I went in person to a Chase branch in XXXX on Wednesday XX/XX/XXXX to speak with a manager and showed them that I have not received any messages neither calls. The manage called Chase wire transfer team, explained to them my situation and told them that my notification were not received. Through them the customer service / wire transfer depart assured me that I could get a call at any moment. I have not received that call yet. I have called Chase customer service / wire transfer department about 10 times since this incident happened. And I still haven't gotten any call back from their " security team ''. Since I made the amendment. The wire transfer of {$16000.00} is still flowing in the air in a bank in the XXXX XXXX. 

Please be advised, I am very concern with Chase regarding my accounts. I have been Chase customer for more than 20 years. And I believed that if I'm making everything possible to reach to them to approve a transaction I did. Imagine a transaction done by a bad actor! What type security I get from Chase if someone else empty my account and Chase never call me to confirm!!! 

Thank you, XXXX