Consumer complaint received 2024-11-01
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with additional add-on products or services purchased with the loan
Company: Global Lending Services LLC (NV)

Consumer Financial Protection Bureau Complaint Subject : Complaint Regarding Deceptive Practices, Non-Disclosure in Vehicle Financing Contract, Harassment, and Unlicensed Creditor I am filing this complaint against XXXX XXXX XXXX XXXX and Global Lending Services LLC ( XXXX ) for engaging in deceptive practices, unauthorized charges, harassment, and violation of my rights under the Truth in Lending Act ( TILA ). Additionally, I believe XXXX is unlicensed in XXXX further affecting the legality of this financing agreement. 

On XX/XX/year>, I visited XXXX of XXXX XXXX to purchase a vehicle I was interested in. During this visit, the Finance Manager, XXXX, asked for an {$8000.00} down payment. He then demanded an additional {$1000.00} and stated that he would follow me to my home to retrieve the money, as he didnt trust me to return with it the same day. This aggressive behavior left me feeling uncomfortable and harassed, but I went through with the transaction due to my interest in the car. Additionally, I later discovered a {$390.00} charge for XXXX XXXX added to the contract without my consent, with my signature allegedly forged to authorize this unauthorized service. 

Legal Grounds for Complaint : XXXX. Consumer Harassment and Unfair Sales Tactics XXXX attempt to follow me home and demand an additional {$1000.00} constitutes harassment under consumer protection standards. Such tactics violate fair and respectful sales practices and create a hostile environment, infringing upon my rights to make decisions free from intimidation. According to the Fair Debt Collection Practices Act ( FDCPA ) and general state consumer protection laws, such behavior could qualify as unfair or deceptive acts or practices ( UDAP ). 
XXXX. Forgery and Unauthorized Charges ( XXXX XXXX ) XXXX XXXX XXXX XXXX added a {$390.00} charge for XXXXXXXX XXXX without my authorization. This charge was added without my consent, with my signature apparently forged to authorize the service. This is a deceptive practice and grounds for rescission. 
XXXX. Unlicensed Lender ( State Licensing Requirements ) XXXX  unlicensed status in Nevada, as shown on XXXX raises questions about the enforceability of this contract under state laws that require lending entities to be properly licensed. 
XXXX. Right of Rescission ( 15 U.S. Code 1635 ( a ) ) The lack of essential disclosures, the unauthorized XXXX charge, and the unlicensed status of XXXX violate my right to rescind the contract under 15 U.S. Code 1635 ( a ). 
XXXX. Inaccurate Finance Charge Calculation ( 15 U.S. Code 1605 ) The finance charge was inaccurately disclosed, including misrepresentations and unauthorized charges, which violates 15 U.S. Code 1605 under TILA. 
XXXX. Definition of Finance Charge and Misrepresentation ( 15 U.S. Code 1602 ( i ) ) TILAs definition of finance charge ( 15 U.S. Code 1602 ( i ) ) requires full disclosure of costs. XXXX of XXXX XXXX and XXXX failed to disclose these accurately, including the unauthorized XXXX charge. 
XXXX. Failure to Disclose Right of Rescission Procedures ( 15 U.S. Code 1635 ( b ) ) As required by 15 U.S. Code 1635 ( b ), creditors must clearly explain the rescission process. This was withheld, limiting my understanding of my rights. 
XXXX. Violation of FDIC Guidelines on Consumer Protections ( 12 CFR 360.6 ( 2 ) ) According to 12 CFR 360.6 ( 2 ), financial institutions must comply with consumer protection standards. XXXX failed to meet these standards, issuing a contract that lacked transparency and potentially violates XXXX licensing requirements.