davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

I applied to rent an apartment and this required myself, my husband and my daughter to complete Trans Unions Rent Spree product. When I completed the information for the report our agent, XXXX XXXX, called very upset why we did not disclose that we had an eviction on our record. I too was surprised and upset. I explained it must have just been a mistake by the Credit Reporting Company, Trans Union. In XXXX we contracted with a builder/landlord to buildout a building to be used as a XXXX XXXX XXXX Boarding and Grooming facility. When the lease was presented to us on XX/XX/XXXX, the landlord added a paragraph 26. We all agreed and signed the lease that paragraph 26 holding myself and my husband XXXX responsible personally for the lease did not apply and was clearly not included in the agreement. Our business was a success for almost 15 years until Covid-19 hit and our revenue fell by over 90 % in just a few days. Although we did receive a XXXX which was paid to all our employees the landlord would not lower the rent. We at the same time retained a lawyer, XXXX XXXX who was paid to handle any problems with us selling or exiting the business. The landlord decided to file an eviction notice in XXXX of XXXX of which I sent a copy to XXXX XXXX and his staff informed me not to worry they would handle it. Unfortunately, not only did XXXX XXXX not handle anything he was a no-show at the hearing and consequently the landlord received a default judgment. Because our attorney did not show up the court was never given a copy of the signed lease. The landlord actually stated there was no lease! Any individual who has ever taken a basic business law class can tell you a XXXX XXXX contract must be in writing and at no time were we ever asked to pay any amount to the landlord for an eviction! We now can not rent a decent property for myself, my husband, my handicapped daughter and our two dogs. If Trans Union had just taken a moment to review all the facts we presented it would have been clear. They did not even take one day to respond and gave not weight to the letter provided by our current attorney, XXXX XXXX, XXXX and the copy of the lease which is black and white! Can you please help us to clear this very clearly incorrect information in the report so we can just find an apartment we can live in our retirement. Thank you very much for your help in this matter. 
Sincerely, XXXX XXXX
Consumer complaint received 2023-05-01
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: United Shore Financial Services, LLC (FL)

United Wholesale Mortage/ Insurance : We have been dealing with an insurance situation our mortgage since XXXX of the present year, we have been incorrectly charge with a new escrow account placed it by United wholesale by mistake when we DONT NEED IT. 


After several emails and phone calls XXXX United wholesale never gave me answer On XXXX XXXX at XXXX AM I sent another email with evidences/ and copy attached to : XXXX, XXXX staying that We have not one BUT TWO FLOOD POLICIES : 1-Policy XXXX 2-Policy XXXX and the all state insurance policy that we have had since we bought our property. 


Since XXXX which we have sent several times this flood and the all state policies to the following email : XXXX they were never updated. 


On XX/XX/2023 I also FAX the mentioned policies to the fax number XXXX with not result or answer from you and still being overcharged. 



On Friday, XX/XX/2023 XXXX, XXXX XXXX XXXX without our authorization or any previous notice contact my ALL state agent requesting my invoices, an email reply was sent as follows : " Good morning XXXX and XXXX. 

XXXX : I am sending this to both, because XXXX is stating that she is NOT escrowed for condo insurance. Please contact her directly to clarify, her phone # is ( XXXX ) XXXX. She has been making all the monthly installments on her condo insurance '' XXXX NEVER Replied, and went ahead on XX/XX/XXXX Created an escrow account on my mortgage which increase my mortgage payment, WE NEVER HAD AN ESCROW ACCOUNT SINCE WE BOUGHT OUR HOUSE AND WE HAVE BEEN MAKING ALL OUR INSURANCE PAYMENTS SINCE THE BEGINNING. 


Please find attached all the prove of the several emails sent, the Fax sent on XX/XX/XXXX and also the mentioned flood policy Policy XXXX
Consumer complaint received 2023-05-01
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: SELECT PORTFOLIO SERVICING, INC. (NJ)

Select Portfolio Serving, Inc., ( SPS ) approved a Short Payoff of {$270000.00} with a closing date of XXXX XXXX, XXXX and funding date of XXXX XX/XX/XXXX which accounted for the mandated rescission period for refinance loans in NJ. The closing occurred on the XXXX, the closing documents were emailed to SPS immediately on that day and the funds were wired on the XXXX. However, SPS on XXXX XX/XX/XXXX, returned the wire and now refuses to accept the XXXX XXXX. 
Even though the closing occurred within the time frame that SPS requested, it would have occurred earlier but SPS disobeyed the judge 's order to remove the lien on a second mortgage that had previously been dismissed. Instead, stating that they would take 30 - 60 days to release the lien which would have causd my refinancing to not occur within their set time frame. This caused my attorney to file a clarifying order from the judge, incurring time and cost. 
On a conference call with SPS, the Title Agent and myself, SPS confirmed they would accept the funding wire towards the Short Payoff on that date, XX/XX/XXXX. They promised to send a fax confirmation but never did send it. 
On XXXX XX/XX/XXXX, asked us to send new signed Payoff, XXXX and they then would accept the wire.I did this immediately but despite this, they would still not accept the wire transfer. 
SPS has used negligent serving practices, misrepresentation and fraud.
Consumer complaint received 2023-03-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (CA)

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account name : # XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (FL)

Dear [ XXXX/Experian/XXXX  ], I am writing to dispute the information regarding the XXXX account ( Account Number : [ account number ] ) listed on my credit report. The account is reporting with a past due balance of {$89.00} and a payment status of " Late 120 Days, '' which is not accurate and does not reflect my actual payment history. 

As a consumer, it is my right to have accurate and complete information on my credit report, as stated under the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Bureau ( CFPB ) guidelines. The burden of verifying the accuracy of the information provided to the credit reporting agencies lies with the furnisher of that information. 

In light of this, I demand that you investigate the accuracy of this account information and take immediate action to correct any inaccuracies. I have attached copies of my bank statements and credit card statements, which clearly show that all payments were made on time and in full. 

The reporting of inaccurate information has caused significant harm to my credit score and ability to obtain credit, in violation of Section 1681s-2 ( a ) of the FCRA and the CFPB 's Bulletin 2013-1. It is also in violation of [ 15 US C 1681 section 604 A Section 2 ] [ 15 USC 1681 Section 602 ] [ 15 US code 5 1681b ]. Therefore, I am also requesting that you provide me with a written statement of the results of your investigation and a copy of my corrected credit report.

In accordance with the FCRA and CFPB guidelines, I expect your prompt response within 30 days of receipt of this letter.

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX CFPB Codes : Bulletin 2013-1 Section 1036 of the Dodd-Frank Wall Street Reform and Consumer Protection Act Section 1681s-2 ( a ) of the FCRA
Consumer complaint received 2023-04-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (FL)

XX/XX/2023 i sent letters is a formal complaint that you have ignored my previous request and failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information and every step must be taken to assure the information reported is completely accurate and correct.The information must be deleted from my report as soon as possible. The information is inaccurate and misleading and as such represents a very serious error in your reporting. 
Under federal law, you have ( 30 ) days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen ( 30 ) days of the completion of your re-investigation15 U.S. Code 1692e - False or misleading representations
Consumer complaint received 2023-03-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NY)

This account with XXXX XXXX was previously disputed and removed. It was replaced on account. I have NOT had XXXX services since XXXX. My account was XXXX. 
In XXXX my son was 6 months old, my husband grandma lived with us and our service was CUT for non payment. His grandma flipped out crying she couldnt watch her soaps. Soon after we changed to dish network as a promo with our cell phone plan. I know for a fact this happened then because she died in XXXX as well as birth of my son. Prior to XXXX, we were often in delinquent status. Federal law ( US Code Title 15, 1681c ) controls the behavior of credit reporting agencies ( CRAs ). The specific law is called the Fair Credit Reporting Act ( FCRA ). Under FCRA 605 ( a ) and ( b ), an account in collection will appear on a consumers credit report for up to 7 years.To determine when an account will be removed by the CRAs ( TransUnion, XXXX, and XXXX and others ), add 7 years to the date of first delinquency. The date of first delinquency is shown in credit reports. Subsequent activity, such as resolving the debt or one debt collector selling the debt to another collector, is irrelevant to the 7-year rule. Being this is PAST my 7 year mark since first delinquency plus was previously disputed and removed, Transunion is in wrong to replace. XXXX is changing dates.
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Thaxton Investment Corporation (TX)

XXXX has paid the Credit reporting agencies to report a collection on my consumer report. I was never sent any information to challenge the validity of the alleged debt. This has damaged my credit and has caused me to be denied extensions of my credit and caused me to pay higher interest rates and fees. I did not consent to contract with this company nor do they have permissible purpose to have my information which could be considered fraud and identity theft. This account is showing as an open collection and has Covington Credit as the original creditor which I also have no contract with.
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NY)

I recently submitted a complaint # XXXX, in which I requested Transunion refrain from sharing my personal private data. The response was incomplete, inaccurate, evasive, excessively wordy, off topic and most of all completely failed to be answered. Allow me to be clear as possible, the request did not pertain to the accuracy or validity of any account ( s ) on my private personal consumer report, but in fact to stop publishing my person private data without consent.
Consumer complaint received 2023-05-01
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Account information incorrect
Company: Maximus Federal Services, Inc. (PA)

per the FCRA as a federally protected Consumer I am now Opting out of ANY and ALL Authorization I the consumer may have giving you Written, Unwritten, and none verbal agreement.

15 U.S. Code 6802 - Obligations with respect to disclosures of personal information U.S. Code Notes prev | next ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.

( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
Consumer complaint received 2023-01-31
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: MOHELA (CA)

I paid Mohela XXXX dollars last year for tax purposes on or around XX/XX/22, but Mohela applied it mostly to principal. When I noticed this on XX/XX/22 I began contacting them repeatedly online, but got information about how to give them more money instead. Eventually in XXXX I called and got a person. That person assured me this would be taken care of, which appears to have happened on XX/XX/22. When I check the website today, the money was better distributed, but {$1000.00} is still applied to principal and their site claims I still have {$1200.00} interest that could be paid down.
Consumer complaint received 2023-01-31
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (MD)

In accordance with the fair credit reporting act the list of accounts provided below has violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C 1681 15 U.S.C 1681 SECTION 602 A. States I have the right to privacy. There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.

15 U.S.C 1681 SECTION 604 A. It also states a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681S2. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

15 U.S.C 1692C. Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

15 U.S.C 1692B. Not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.

15 U.S.C 1692D. Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.

Privacy violations.

Abusive of power and abusive of incorrectly reporting. 
Requesting a credit report for an impermissible purpose. 
Failing to follow proper debt dispute procedures. 
Furnishing and reporting old information. 
Furnishing and reporting inaccurate information. 

Multiples accounts reported on all 3 bureau EXPERIAN. XXXX. XXXX are incorrectly reported mixed dates and amounts, lates, derogatory and dates closed. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (PA)

In accordance with the Fair Credit Reporting act XXXX  XXXX # XXXX, XXXX  XXXX # XXXX, XXXX # XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1691 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Consumer complaint received 2023-05-02
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (NC)

My research on FCRA 605 indicates that credit bureaus are required by law to remove and eliminate any items that are discovered to have been opened as a result of identity theft. Again, it looks that my credit with you has been compromised. The reported items are giving me a great deal of mental & financial stress, which is affecting my ability to sleep, causing issues at work, and adding unneeded stress to my home life. The following items must be taken away by CREDIT BUREAUS : XXXX XXXX XXXX XXXX, NC XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX NC XXXX XX/XX/XXXX ; XXXX XXXX XXXX  XXXX XXXX XXXX NC XXXX XX/XX/XXXX ; XXXX XXXX Balance : {$0.00} ; XXXX XXXX XXXX Balance : {$2500.00} ; XXXX XXXX  XXXX Balance : {$5800.00} ; XXXX XXXX XXXX XXXX Balance : {$2500.00} ; XXXX XXXX XXXX XXXXXXXX Balance : {$11000.00}.
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Identity theft protection or other monitoring services — Didn't receive services that were advertised
Company: Credit Karma (CA)

Credit Karma had a XXXX dollar guarantee if you applied for a credit card and did not get approved. I applied did not get approved and never received the XXXX dollar gift card, I have reached out to this company almost half a dozen times via live chat and they always tell me you will be emailed, and i never receive an email. I submitted a complaint with the support email one week ago and still have not gotten a response. I believe this company may be fraudulently offering a XXXX dollar gift card in order to get you to apply for credit cards.
Consumer complaint received 2023-05-01
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (NC)

Paid off XXXX XXXX on XX/XX/2021 - received a letter from XXXX XXXX stating that my acccount has been paid off in full with a {$0.00} remaining balance. XXXX has been reporting that I have a balance on account that is constantly changing. No other charges have been made since the account was paid off. Every time I call to dispute and ask why, they tell me they will clear out the balance and all should be taken care of - and then the next month I will receive another statement with some sort of balance. This has been going on for over a year and has affected my credit.
Consumer complaint received 2023-03-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc. (TX)

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
Account name : XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX 
Account Number XXXXXXXX XXXX XXXX XXXX Account Number  XXXX XXXX XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX Account Number XXXXXXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 U.S.C 1681 c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681 s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.