Consumer complaint received 2024-01-11
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Confusing or misleading advertising or marketing — 
Company: JPMORGAN CHASE & CO. (CA)

I sent three {$230000.00} international wire transfers in XX/XX/2023 for emergency use and the Chase bank send one of them and cancelled the other two transfers, and closed my account without giving reasons at the end of XX/XX/2023. I consistently contact the bank since then, and the Chase Bank said that they will send me a cashier 's check and a letter to explain the reason of the closing of my account in 16 business days. However, I haven't receive any check tile now and got the letter on XX/XX/XXXX with the letter indicating the issuing date of the letter on XX/XX/XXXX, and in the letter, there had no explanation on the reason of the account closing except saying they are closing my account to protect me. 

By their instructions, I submitted the official document of the wire that I received from my father before sending the three wires by going to the Chase Bank Branch and uploading the documentation through their platform. After satisfying their requirement, they asked me to submit an extra note from my father with signature on it, which I also submitted by the same method, with other supplemental documents that they haven't asked for, including documentations to prove of my relationship with my father, the ownership of my father and his company sending the wire, and the translations of any documents that are in XXXX. However, after about 2 weeks of reviewing, they rejected the documents and clarified all the information they provided was misinformation, and said that they can only accept voice verification. However, they do not accept international calls and my father must register a US phone number under his name, or he has to recall the wire. As my father 've consulted his bank that he can not recall the wire, and since he is in another country, he can not come to the US for registering the phone number. The Chase Bank refuse to provide any other resolutions to release my money suspended by them for 5 months without giving any reason or explanation, and keep giving me all the misinformation that I've recorded in all the phone calls with them.

I contacted the Bank regularly through both making designated calls and going to the branches since XX/XX/2023, and got refused to provide any more information on the progress, including date for check releasing, contact methods of the organization/ department in charged, and any kinds of updates. As indicated by multiple calls that I recorded, only the back office of the Chase Bank can decide if they will release my check, which does not have any form of contact, including phones, emails, or fax. The progress have not been updated until XXXX, and they've kept giving misinformation that does not consistent with their previous statements, and requiring me new things after I satisfied what they were asked leaving me to wait in a week each time. I currently want to get my money back which they claimed to do so 5 months ago and have a direct resolution on this issue.