davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2018-03-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

On XX/XX/XXXX. I contacted Transunion Credit Company about an on going issue with an Collection on my Credit report that is 7 Years Old reported by XXXX XXXX XXXX XXXX. In the Amount of {$490.00} Dollars. I tried to call XXXX XXXX for Validity of the Collection account and to obtain more knowledge and Resolve the Issue but they keep giving me the run around. I called the Original Creditor XXXX XXXX gave them the account number and the Last Reporting Date of the Account which was in XXXX again 7 years ago. XXXX XXXX Stated they had no knowledge of the account. Again I reached out to Transunion for Help they keep telling me to Dispute the Account. Every time I dispute the Account it comes back Verified. I asked the Transunion Rep. How can an Account come back Verified that does not belong to me. Especially an Account that is 7 years Old. I also asked the Transunion Rep, What did XXXX XXXX Send to prove verification or did they have an contractual agreement with signatures so we can compare signatures and come to resolution together. Transunion is giving me the run around as well and will not properly investigate the matter. I contacted the local authorities in my town. They Sent a XXXX County Deputy to my home. He viewed the information on my credit report. Filled the proper police report on my behalf and issued me an Police Report Number. 
I am a Tax Paying, Law Abiding hard working citizen of the U.S I can't believe that TRANSUNION will Prey on Consumers like myself. I made an report with the FTC and the XXXX.
Consumer complaint received 2018-03-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc. (CA)

Last year I paid my debts. I started in XX/XX/XXXX. The first 2 were XXXX XXXX  and XXXX. Since that date both were paid in full. XXXX XXXX   account number is XXXX. It was sold to XXXX XXXX XXXX. Their phone number is XXXX. It should say paid in full. It could be moved to the collections file as paid in full. I will include statements from all the accounts that need to be corrected. The next account is XXXX, account number is XXXX. This account was sold to XXXX XXXX XXXX. Their number is XXXX. It was paid in full also. On my credit report there are 2 accounts that are both the same. That is the XXXX and portfolio. 
The XXXX account number is XXXX it was paid in full on XX/XX/XXXX. I have also included a statement from XXXX stating that the account has been paid in full. 
The last account is XXXX XXXX XXXX account number is XXXX. It was paid in full on XX/XX/XXXX. I am including a copy of the paper that XXXX XXXX XXXX
Consumer complaint received 2018-03-14
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Fay Servicing, LLC (TX)

XXXX sold my loan to Fay Servicing. I pay through online banking. Apparently the property taxes caused my mortgage payment to increase which I was unaware of. The loan was taken over in XXXX by Fay Servicing. I discovered the error later in XXXX. I asked Fay what needed to be done to fix the problem and they refused to fix it. I made a payment each month from XXXX through current month. I spoke with an agent in XXXX but they agent falsely assured me things would be okay. Fay Servicing encouraged me to file mitigation but all they are doing is requesting more and more paperwork and refused to work to fix the loan. They are only interested in getting the property and making money. I have made several attempts to resolve the problem. I asked how much I needed to pay to bring account current, etc. and no information is given. They also refused to respond to me in writing. They will only contact me via phone or pre-made collection letters that are sent to all parties. This company preys on the consumer and has not interest in helping those that are truly interested in fixing the problem. This company also sent out letter stating that they sell my personal information to anyone they so chose without my express permission.
Consumer complaint received 2018-01-31
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Opening an account — Account opened as a result of fraud
Company: JPMORGAN CHASE & CO. (FL)

Re : Reply People XXXX XXXX <XXXX> XX/XX/XXXX at XXXX XXXX To XXXX-XXXX Message body From : XXXX XXXX <XXXX> To : " XXXX '' <XXXX> Sent : Friday, XX/XX/XXXX XXXX XXXX Subject : Reply Thank you for your news as regards to JP MORGAN CHASE, Please I need to ask for my share holding partnership investment with your Bank for quite a long term now I need my share report certificate and dividend payout ASAP XXXX bless VA A/F XXXX XXXX XXXX XXXX
Consumer complaint received 2018-01-31
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

Good DayMy Identity Has been stolen, and somebody tried to open a Bank accounts, Credit Cards in my name, when i submitted Dispute to credit bueraus they are refusing to delete that errors from my fileBELOW GIVEN THE NAMES OF FINANCIAL INSTITUTIONS WHICH ARE ON MY CREDIT FILE AND THEY ARE FRAUDELENTLY OPEN UNDER MY NAME!!!1)  XXXX XXXX XXXX XXXX XXXX  - Date reprted XX/XX/XXXX2) XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX3) XXXX XXXX  XX/XX/XXXX4)  XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX5)  XXXX XX/XX/XXXX 6)  XXXX XXXX XXXX XX/XX/XXXX7)  XXXX XXXX XXXX  XX/XX/XXXX8)  XXXX XXXX XXXX  XX/XX/XXXX9) XXXX XXXX XXXX  XX/XX/XXXX10) XXXX XXXX  XX/XX/XXXX11)  XXXX XXXX/XXXX XXXX XX/XX/XXXX12) XXXX XXXX XXXX  XX/XX/XXXX13) XXXX XX/XX/XXXX14)  XXXX/XXXX  XX/XX/XXXX15) XXXX XXXX., XXXX XXXX XX/XX/XXXX
Consumer complaint received 2018-03-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC. (NC)

XXXX XXXX is reporting a negative account/several accounts which do not belong to me. I have been disputing this for a year. I have sent the creditor debt validation letters which no response has been received. I have been disputing the error with Equifax and apparently, all they are receiving back from XXXX XXXX are account summaries. There is no contract, no copy of my driver 's license, nothing that relates or belongs to me and according to the FCRA an account summary/bill is not sufficient of validating a debt and Equifax is in complete violation of the law by reporting erroneous information. To add insult to injury I spoke with an Equifax Supervisor today By the Name of XXXX, ID # XXXX, out of the Nevada office at XXXX XXXX  and he was very rude to me, he even put me on hold in the middle of me speaking to him without asking me if I mind holding and told me that my complaint was not worthy of going to the executive affairs team, after I requested to speak with someone one over his department because he kept saying All I can do is, which was not helping me. The dispute in question is confirmation number XXXX
Consumer complaint received 2018-03-14
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc. (GA)

Disputed incorrect information through three credit reporting agencies and creditor, XXXX continuously reported back more incorrect dates and balances on a charged off account. Date of first delinquency was in XXXX. XXXX is reporting this now as if this was charged off in XXXX, XXXX, XXXX. In some places reporting payment history which did not occur or reporting continuous billing of interest charges on a charged off account. 

THIS CHARGED OFF COLLECTION ACCOUNT WAS INCLUDED IN MY DEBTOR LIST AND LIST OF DEBTS DURING FILING IN XX/XX/XXXX OF BANKRUPTCY WHICH WAS DISCHARGED IN COURT IN XX/XX/XXXX XXXX keeps violating FCRA policy by misreporting and advancing dates intentionally re-aging this debt and extending the time reported negatively on credit file. 

In addition, this item was a private loan, charged off collection account. Not a federal student loan. I was able to work out terms on my federa loans but no options were available on the private loan that has bounced from collector to collector incurring {$40000.00} in interest charges. I can not get XXXX to verify the date of first delinquency which occurred in XXXX. They keep reporting different dates.
Consumer complaint received 2018-03-14
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Diversified Consultants, Inc. (LA)

On XX/XX/2018 I called Diversified Consultants to ask about a debt they claimed I was responsible for. I never received any notice about this bill the only knowledge I have is on my XXXX and XXXX report. I called to ask if I were to pay a debt they claimed is mine can it be deleted off all reports. The lady XXXX told me no. She did not even offer me a reference number. The next day I called again and spoke to XXXX XXXX. He said he did not have any record of my previous call. This is not fair for me as a person to have a collection on my credit reports and did not receive a bill.
Consumer complaint received 2018-01-31
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY (CT)

On XX/XX/XXXX, Wells Fargo withdrew a total of {$1000.00} ( 2 transactions ) from my account as an intial deposit for a checking and savings account. 

The money was withdrawn from my account, but no one at Wells Fargo knows where the money went. I spoke with several reps and filed claim number XXXX. I was told that I will receive the funds back into my account in 24 to 48 hours. I am getting the run around. 
On XX/XX/XXXX, I asked to speak with a manager and was connected to XXXX Employee ID  XXXX. She stated that she was a manager and would not give her last name.
Consumer complaint received 2018-03-14
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Southwest Credit Systems, L.P. (TX)

Bureau Name : SW CRDT SYS XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX Original Lender : XXXX Date Reported XX/XX/2018 Age of Account 2 year 4 months Balance {$340.00} I have never had any utility, cable or internet source of any kind with XXXX in the past, I currently am an authorized user on my husbands XXXX account in which is current and up to date, I am not sure what this account is, but Southwest Credit Systems refuses to work with me on removing this from my credit.
Consumer complaint received 2018-01-31
Product: Credit card or prepaid card — Store credit card
Issue: Trouble using your card — Can't use card to make purchases
Company: Bread Financial Holdings, Inc. (NC)

I made a payment to XXXX XXXX. XXXX  creditor, upon the completion of the payment I was not informed, that my limit was decreased, and the payment I made was set to arrive even though the week upon it being cleared. I called to check rather my payment was processed XX/XX/XXXX, and the associate told me it woukd clear the XXXX. I called theXX/XX/XXXX and they told me the credit limit was decreased and there was a problem with the payment. XXXX XXXX took the money out of my accout for the payment even though they were given a payment, but didn't inform the account holder of the update about the status of the account being payed-off, nor if the payment cleared. The payment was processed, I do not have the money in my account, the limit was decreased and I wasn't informed, and the payment was set to arrive even though I was not informed of the account status upon the completion of the payment cycle.
Consumer complaint received 2018-03-13
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: CAPITAL ONE FINANCIAL CORPORATION (MI)

A fraudulent charge was made to my credit card in the amount of XXXX XX/XX/XXXX which was reported and I was told that the charge did not go through and that a new card will be mailed to me. I did receive my new card and everything was fine until my XX/XX/XXXX statement with a XXXX charge. I did call the XXXX number, customer service and explained the situation and was told that it would be taken care of. I did receive my statement for XX/XX/XXXX with the same charge with fees and interest, another call to customer service only to be told that the matter would be looked into and I would be called back. I never received a call. On XX/XX/XXXX I did cancel that card. I have been trying to get this taken care of for 5 months, a charge that was fraudulent, and not to mention over a year later being billed for this. I am now getting collection calls and I feel my credit is in danger. I just received my XXXX statement with a balance of XXXX which is not even the fraudulent amount so I not sure how they got this number. I have yet to get this matter taken care of. I did mail a letter to dispute this amount. I am attaching a copy of that letter.
Consumer complaint received 2018-03-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA)

Last year I paid my debts. I started in XX/XX/XXXX. The first 2 were XXXX XXXX and XXXX. Since that date both were paid in full. XXXX XXXX   account number is XXXX. It was sold to XXXX XXXX XXXX. Their phone number is XXXX. It should say paid in full. It could be moved to the collections file as paid in full. I will include statements from all the accounts that need to be corrected. The next account is XXXX, account number is XXXX. This account was sold to XXXX XXXX XXXX. Their number is XXXX. It was paid in full also. On my credit report there are 2 accounts that are both the same. That is the XXXX and XXXX. 
The XXXX account number is XXXX it was paid in full on XX/XX/XXXX. I have also included a statement from XXXX stating that the account has been paid in full. 
The last account is XXXX XXXX XXXX account number is XXXX. It was paid in full on XX/XX/XXXX. I am including a copy of the paper that XXXX XXXX XXXX
Consumer complaint received 2024-11-25
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (CA)

For several years I have attempted to manage the fraud alerts via " TransUnion Service Center '' their self service portal. I am able to login to place freeze, lift my freeze, pull credit report but unable to add or remove any fraud alerts directly with TransUnion. Over the years and again today XX/XX/year>, I have attempted via phone and online chat to resolve the issues with their self service portal. All I get is " there is an issue we are aware of '' Please call XXXX to manage. None of the agents want to open a case to investigate and get my issue resolved. If this feature is not going to be supported then it should be removed from their website and not advertised.
Consumer complaint received 2018-01-31
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: Dovenmuehle Mortgage, Inc. (MA)

I repurchased my home in XX/XX/2010 through XXXX XXXX XXXX. The purchase itself was for {$190000.00} and an additional {$65000.00} to make needed repairs to the property. Bringing the total borrowed to {$260000.00}. After the work began on the property it was determined that the {$65000.00} was not enough to complete the repairs needed. The amount needed for the repairs was closer to {$80000.00}. The {$190000.00} purchase price was derived from XXXX  specifying to the servicer what amount of repairs needed to be made and the purchase price was discounted by that amount. Initially XXXX said that they had to pick their own contractors. So I obliged. The work was never completed and they used poor quality materials. I completed some of work through my own funds. The rate XXXX   charged me at the time was 5.50 %. Recently, I tried to refinance my loan through XXXX XXXX XXXX at a 3.25 % interest rate. I was approved for the loan. I ordered a payoff from XXXX the servicer for the XXXX loan. After the closing when XXXX XXXX requested the releases is when XXXX said that I owe them {$120000.00} in addition to the payoff figure. I knew that I would have to pay back XXXX some funds. But, I did not know how much. It is not even stated in the documents in the registry that there is money to be paid back. Which is why when XXXX said that I owe an additional {$120000.00} everyone was taken by surprise. I have no issues with paying some money. But, I object to the {$120000.00} figure because it is not fair. The repairs that made with my own funds are not taken into account of the payoff figure. I tried to subordinate the loan and XXXX declined. I understand and I appreciate what XXXX did by allowing me to repurchase my home. However, after paying on time for so long and finally being able to refinance it seems punitive that I am not able to refinance my loan or even come to an agreement that will allow me to pay them over time instead of in a lump sum. I feel like XXXX  appears as if they are willing to help. In the meantime I think they are trying to take advantage of the disadvantaged people like myself.
Consumer complaint received 2018-03-14
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: BMO Bank, N.A. (MO)

BMO Harris Bank ( XXXX XXXX XXXX ) XX/XX/2018 : There is a pending charge of {$150.00} on my checking account. At the time of the charge pending there was only about {$6.00} in the checking account. To avoid fees and returned items the bank advises to make a deposit before XXXX CST. I make a deposit of {$140.00} cash with a receipt time stamp of XXXX XX/XX/2018 ; I go on to deposit {$160.00} in a check from a local bank with a time stamp of XXXX XX/XX/2018. The next morning about XX/XX/2018 about XXXX I check my account online and see that the only deposit showing is the check deposit of {$160.00} ; the cash deposit is no where in sight. I contact the BMO Harris 24 hour customer service line and I speak with a representative who informs me that she also is not showing a cash deposit and advises me to launch an investigation. I do so by providing the deposited amount and the ATM location. My main focus at this time is to ensure that the pending item is paid. I am advised to contact the ACH department before XXXX CST to request the item to paid. I do so and am denied with the bank citing no available funds to honor payment of the {$150.00} item ( my account was still reading a negative balance of - {$140.00} at close of business XX/XX/2018 ) and I was charged a {$35.00} returned item fee from BMO Harris and later a {$25.00} returned check fee from the merchant. I stayed on the phone with this bank from XXXX until close of business XX/XX/2018 ; to no avail my item was returned. On XX/XX/2018 the {$160.00} check deposit was made available, the {$140.00} cash deposit was made available, and {$140.00} provisional credit ( for the missing deposit ) was made available, there was a reversal of a provisional credit of {$500.00} leaving my account negative $ XXXX. I made a deposit of {$840.00} ; however XX/XX/2018 is a weekend day and I was charged an overdraft fee of {$36.00}. On XX/XX/2018 the provisional credit of {$140.00} was reversed and debited back to my account ; I requested the bank to credit my returned check fee of {$35.00} and {$25.00} as well as the overdraft fee of {$36.00}. BMO Harris denied my request citing previous reversal of fees as if they were doing me a favor and all of this was not contributed due to a bank error. I have spent over 14 hours trying to resolve this matter ; no one listens and no one seems to care.. Please note the morning in which I opened the investigation I did not have my receipt from the deposit as I had thrown it away ; to aid the investigation ; I left home at XXXX to go through trash at a laundry mat where I had thrown the receipt away, on the way home I have a car accident ; I call BMO Harris to inform them I now have the receipt to add to the claim and the representative says she doesn't need it, the investigation was already sent! Horrible service a perfect example of why companies need to use uniform customer service.
Consumer complaint received 2018-01-31
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (NY)

On XX/XX/2017 I have made an online {$1000.00} transfer from my checking account at Bank of America ( BofA ) to my checking account at XXXX XXXX ( XXXX ) using XXXX XXXX via my registered email address. The funds were debited the same day and never credited to my checking account at XXXX. I filed the claim with the BofA and waited 45 calendar days for them to complete investigation. As of today I'm still looking for my {$1000.00}. Ireceived a letter from BofA stating that they could not locate funds and advised me to reach out to XXXX. I have called XXXX and XXXX and both of them referred me back to BofA. Dead End! It looks like between Bank of America, XXXX and XXXX XXXX no one wants to be responsible for what happened. 
To me it is a lot of money and I'm not letting it go until found.
Consumer complaint received 2018-03-14
Product: Debt collection — I do not know
Issue: Communication tactics — Called before 8am or after 9pm
Company: Franklin Collection Service, Inc. (FL)

Good Morning, I'm receiving several phone calls from Franklin collection svc, daily even after XXXX on a Sunday. I contact them several time last year .I also file a complaint again them asking for Verification of this debt that .I have no idea about they remove it from my credit report they place it back without sending me a notice for me to know what this debt is about they call me at work contact me on my cell phone several time a day I .asked them to send me in writing physical proof of verification under FCRA 15 u.s.c 1681 all unverified account must be prompt deleted therefore if they are not able to provided me with a copy of verification they should not be reporting and flagging my account several time per week Thank you
Consumer complaint received 2018-01-31
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC. (PA)

Equifax Confirmation # XXXX XX/XX/2018 Equifax has not provided any documents from XXXX XXXX showing a Charge Off or money owed and Equifax has showing a Charge off but nothing as proof or documents to prove there charge off. 
I have provided from XXXX XXXX there is nothing owed or any amount of money owed.