Consumer complaint received 2023-07-21
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: ORG GC GP BUYER, LLC (CO)

I am writing to draw your attention to the glaringly unprofessional conduct and negligence demonstrated by GC Services, specifically project manager XXXX XXXX. This is in relation to an earlier complaint filed against XXXX XXXX XXXX, who had handed over my account to GC Services following a failure to acknowledge an incident of identity theft. 

On XX/XX/2023, my checkbook was stolen leading to an unauthorized order placed with XXXX. Despite my timely efforts in reporting the theft and engaging with XXXX XXXX customer service to resolve the matter, my account was sent to GC Services. Please refer to my previous complaint XXXX for the full account of my interaction with XXXX. 

The chain of events with GC Services started with their initial letter dated XX/XX/2023, asking for {$160.00}. On XX/XX/2023, at XXXX, I called GC Services, spoke to an agent for 20 minutes, and explained the situation, providing the police case number. I was assured that this information was all that was needed to rectify the situation. 

Unfortunately, contrary to these assurances, I received a letter from GC Services dated XX/XX/2023, with multiple errors that seem negligently erroneous at best and intentionally fraudulent at worst. This letter made no mention of my identity theft or the police case number. It only stated that I have not paid the money and bizarrely added, " based on this information, we do not believe the statute of limitation has expired on our account ''. This completely irrelevant statement implies that the author of the letter either misunderstands the case or willfully ignores our previous conversation. 

Moreover, the letter included an itemized list of the items purchased from XXXX, indicating their status as " shipped '', but failed to provide the shipping address, which is a key piece of information I had requested in my initial phone conversation. 

The header of this attachment carried my name and my address ( XXXX XXXX XXXX, XXXX, CO ), misleadingly suggesting that the items were shipped to my address, which is false. A police report attached to this complaint documents three items from XXXX received at a different address ( XXXX XXXX XXXX, XXXX, CO ), with which I have no affiliation. 

The letter from GC Services was signed by XXXX XXXX, the project manager. 

Subsequent attempts to communicate with GC Services proved futile. On XX/XX/XXXX, at XXXX, I called GC Services again. My request to speak with XXXX XXXX was denied, with the explanation that he " does not take calls ''. I explained the irrelevance of the " statute of limitations '' mentioned in the previous letter and reminded them about my identity theft case. 

Despite my efforts to clarify the situation, the agent I believe to be named XXXX insisted that I should have sent a police report, despite never being asked to do so in the past. 

Through this ordeal, the conduct of GC Services, specifically project manager XXXX XXXX, has demonstrated poor communication, negligence, and an alarming lack of professional competence, resulting in a gross violation of my rights as a consumer. 

As such, I am urging the Consumer Financial Protection Bureau to take stern corrective action against GC Services under the guidelines for such unprofessional conduct. This complaint is supported by the attached police report, documenting the fraudulent purchase of items from XXXX in my name on pages 16 and 34 and the actions of GC Services on page 34.