Consumer complaint received 2018-03-14
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: WELLS FARGO & COMPANY (LA)

My name is XXXX XXXX. I am a XXXX veteran that used my VA loan guaranteed to buy a house. I used wells Fargo for my loan. There were many mistakes made by wells Fargo regarding my loan and violations of the Truth In Lending Act and RESPA. I have filed 2 complaints to the CFPB. Congressman XXXX filed a complaint in my name. The Federal Reserve filed a complaint in my name, and the white house filed a complaint in my name. Those complaint numbers will be on the bottom of this response to Wells Fargos response that was sent. Multiple points on wells Fargos reports contain false information designed to conceal and fraud me and the CFPB and all associated persons or agencies. I will be addressing those concerns in this new complaint. I also ask that my issues be escalated to investigation by someone besides wells Fargo based on the facts contained in this response. 
Regarding Wind insurance required by Wells Fargo. In both reports by Wells Fargos Executive Resolution Specialists XXXX XXXX and XXXX XXXX admitted that wells Fargo was at fault for failure to disclose insurance requirements before the loan could close. XXXX stated in his report that the requirement for wind insurance was cleared incorrectly. On a phone call between myself and XXXX in which we both recorded XXXX says that they accidently clicked off the box requiring wind insurance. In the report provided by XXXX she mentions that it was their mistaken belief that wind insurance coverage was included in the homeowners insurance policy. This is a blatant lie as verification of home owners insurance states there is no wind insurance coverage. That means they had knowledge prior to closing that there was no wind insurance coverage, but they continued without regard to the customer. The reason I believe that if they disclosed wind insurance before and if they would have provided an estimate that my DTI ratio would have been over 50 % as it is now. 
Regarding forged documents there were multiple copies of my uniform residential loan application. Wells Fargo is using an out dated superseded document to determine my Debt to Income Ratio.  They have admitted and provided proof that they are using values off of a document dated XX/XX/XXXX. The values on the same form dated XX/XX/XXXX signed in person in front of a notary was the last URLA to be used and supersedes any previous URLA with an earlier date. It is not legal to use superseded paperwork as the current version when they provided both forms that were dated. Furthermore they knowingly continue to use the incorrect values as stated on that superseded document knowing that the form has been superseded by another. 
Regarding the DTI calculations. The values that were used to calculate my DTI ratio that were used in Wells Fargos report were falsely taken from an application dated XX/XX/XXXX when that application was superseded by another on XX/XX/XXXX and should never have been used. My legal liability values taken from the last signed application and before the undisclosed wind insurance were XXXX which equals to 43.32 %. When the missing wind insurance was added after closing the percent comes to 51.23 % in XX/XX/XXXX. Since wind insurance in my area has increased 19.23 % in XX/XX/XXXX the new and current DTI ration is 52.75. Wells Fargo has stated in their reports that a DTI of below 41 % is acceptable. The CFPB has laws and regulations that they follow to include stating that below 43 % DTI ratio is acceptable for lending. My DTI ratio was 43.32 % before the wind insurance was added and over 51 % after it was added after closing. This shows my loan and DTI where never acceptable for lending by both Wells Fargos standards and CFPB laws and regulations. The only reason my loan went through with this regard is that Wells Fargo knowingly used out dated superseded paperwork to commit fraud. 
Regarding the Appraisal report. When using a VA loan the appraiser must be a VA appraiser. Part of being a VA appraiser is knowing all VA policys regarding appraisal. They are required to make sure all Minimum Property Requirements are met. This included structural integrity of the house. The appraiser that was utilized marked no and adds upon the initial evaluation there were no adverse conditions noted that would affect the integrity of the property. This is false as a VA representative that came to my home and did a second report on my home because I filed a complaint. This person from the VA told me how to fix the structure damage myself and that if I have a company fix it. It would be very expensive and try to fix it myself. The appraiser knowingly lied about the damage and can be proven by the appraisal report. It shows pictures taken of the structural damage to the home in multiple pictures. The MPRs  were not satisfied in this report as they should have been resulting in my loan being approved when it should not have been. 

CFBP Complaint number : white house case number : XXXX XXXX XXXX XXXX XXXX XXXX