Consumer complaint received 2016-11-23
Product: Bank account or service — Other bank product/service
Issue: Making/receiving payments, sending money — 
Company: WELLS FARGO & COMPANY (AZ)

Wells Fargo and XXXX improperly set up an account with information that did not match up with each other. Both Wells Fargo and XXXX have stated in recorded phone calls ( both companies consented to being recorded as I stated to them I was recording the calls ) that if information did not match one another 's database the acccount would not be set up according to XXXX and Wells Fargo stated the name and address discrepancy would cause our fraud dept to red flag the account and contact me to make sure I was authorizing the account. I never got a call from Wells Fargo even with this being the case of the 3rd party company ( XXXX ) had the wrong name and address to setup my account. Wells Fargo told me names do n't matter on a new account setup, correct address does n't matter either, and the fraud dept executive said that I was going to setup the account anyway so what did it matter. When setting up an account with Wells Fargo the personal banker told me that if the information described above was incorrect the fraud department would detect the incorrect information and call me ( which they never did ). Both these companies ( Wells Fargo and XXXX ) violated their own stated policies about having the correct client data on file and it must match with each other 's systems exactly or the account would n't be setup due to incorrect information. I can provide recordings and screenshots showing both companies knew the info they had was wrong, however disregarded their rules and fail to protect me as they state they will on our recorded conversations. 

Wells Fargo does n't accept close enough on its loan applications, new bank accounts it sets up, or on credit card applications. However they told me if something sounds similar or is close enough, that they will let the transaction go thru. *** however when I spoke with a personal banker they stated this was not the case and if this situation ever came up I would get a call from the fraud department ( which is XXXX degrees opposite from what the fraud Department executive manager told me, again on a recorded conversation ) *** Due to this invalid account or account that was setup with incorrect information I suffered a financial loss of approximately {$10000.00}. If you count the services not provided by XXXX and placing my wager in a timely manner my losses are approx $ XXXX. 
*** bottomline is the account with XXXX was setup with incorrect personal information by both companies and both XXXX and Wells Fargo failed to properly verify my correct and legal information to setup the account legally. As far as I 'm concerned the account should of never been authorized due to them using incorrect information and both companies state that an account would not be allowed to get setup if information did n't match one another 's systems. *** And again I have recorded phone conversations stating from each company this is their policy and how they protect their clients from improper accounts being opened when the personal information does n't match with the clients banking info ( Wells Fargo in my case ) and the XXXX systems. However the account was opened anyway even though it contradicts both companies stated policy 's and I believe that since the account should n't of been setup or authorized in the first place that all transactions are invalid and all money utilized should be refunded back to me. If the account was setup properly and Wells Fargo and XXXX took the time to verify my information and get the correct information on file there would be no complaint to be filed. However since both companies violated their own safeguards and client security measures to ensure the account was setup legally their negligence and failure to make sure they had the correct information makes them liable for all losses and damages.