davidheineman/consumer-finance-complaints-large huggingface dataset:
Consumer complaint received 2017-04-29
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: AMERICAN EXPRESS COMPANY (IL)

These facts, documents, and information are submitted to refute th e American Express allegation th at I agreed to pay  XXXX   XXXX  {$40.00}.     Attached a re two  emails from  XXXX   XXXX   XXXX  that were sent to me after I ordered a tactical flashlight for {$9.00}.  One  email is an invoice and the other from a  XXXX   XXXX  advising who will do billing for the light. Please note that not  one o f these emails permits the usage of my credit card for  XXXX   XXXX   XXXX , edited by  XXXX   XXXX .     Now, whether  XXXX   XXXX   XXXX  or  XXXX   XXXX  bills as   XXXX   XXXX   XXXX   or   XXXX   XXXX   XXXX   or  XXXX   XXXX   XXXX , or  XXXX   XXXX ,  XXXX , it is merely an alias website for the same entity : possibly  XXXX   XXXX . In addition, this would include the  XXXX   XXXX   XXXX   XXXX  reports mentioned in the  XXXX   XXXX ,   XXXX   email, which is also included. It is possible that someone could have obtained access to the database for the flashlight, and then charged the {$40.00} to my account, following up with the bogus email.     Now, there is very little inference in the information, which I provided. It appears that the {$40.00} charge on  XXXX   XXXX ,   XXXX   stems from the purchase of the tactical flashlight, which I did purchase.     Please review the email dated  XXXX   XXXX ,   XXXX  . Said email refers to the purchase of the flashlight. Also, note that the invoice and email from  XXXX   XXXX  also references the flashlight. However, neither of these two emails contain any reference to a {$40.00} purchase of information from  XXXX   XXXX ,  XXXX   XXXX , which appears to be a sort of holding company.     It is not until  XXXX   XXXX ,   XXXX   that a  XXXX   XXXX  makes a false allegation that I purchased regular reoccurring issues of  XXXX   XXXX   XXXX   XXXX .     Now let me make this perfectly clear. I purchased a flashlight on  XXXX   XXXX ,   XXXX  . Moreover, I never purchased a  XXXX  &  XXXX   XXXX .
Consumer complaint received 2017-04-29
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (CA)

I disputed an inquiry on my report dated XXXX17 with  Equifax and they responded telling me to contact the creditor. The information says no information on file and there is just an inquiry with no bank information.
Consumer complaint received 2017-04-29
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit repair services
Issue: Fraud or scam — 
Company: Ad Astra Recovery Services Inc (TX)

This company AD Astra Recovery .The amount should be zero.It was paid off .But they did not take off my credit. And stay they sold to there company And other is a fault. I never use the company and do n't on came on my credit score. An d you see that they has same number  XXXX   XXXX   XXXX   XXXX   XXXX  account number  XXXX  and  other a ccount number is  XXXX  .And they have been try to same account number but change the number.This have been going on for over ten years or more
Consumer complaint received 2017-04-29
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC. (OK)

I filed the dispute on  XXXX / XXXX / XXXX  with Equifax and against   XXXX   XXXX   XXXX   The  XXXX  accounts were closed and derogatory when I filed for my car loan on  XXXX / XXXX / XXXX . The loan  officer  told me to dispute them. I filed a dispute and they immediately opened the  two  accounts showing a balance that reflects 97 % credit card debt and non payments. Thes e two accounts were discharged i n bankruptcy in  XXXX . They should show included in bankruptcy with no balance and should not be reflected in my current credit or credit score. This is so unfair and against the law. So no I would have to wait 30 days and my creditors think I 'm a deadbeat.   This is what I faxed  Equifax- RE  : Dispute -Please see the attached paperwork. You are not reporting the two   XXXX    accounts correctly. They were included in my bankruptcy in  XXXX  and they were discharged on  XXXX / XXXX / XXXX . I sent you this proof on other occasions with other accounts when trying to purchase my house and filed disputes.   I applied for a car loan with RCB bank on  XXXX / XXXX / XXXX . My interest rate was based on my credit score. On  XXXX  I accessed my credit and the loan officer showed me where you were reporting the following  XXXX  target counts as delinquent and closed. This is wrong, and incorrect reporting is against  Federal Law.  On  XXXX / XXXX / XXXX , I filed a dispute online with Equifax stating these accounts were  discharged  and stating they need removed or show  XXXX  balance and included in bankruptcy. On  XXXX  in the evening hours, after filing this dispute, my credit score went down by  XXXX  and reflected this debt as credit card debt with balances of  XXXX  and  XXXX .   Please correct this now or I will file a complaint with the Consumer Financial Protection Bureau. I am protected by the Fair Credit Reporting Act. It is agains t Federal law and you have cost me money. I am required to give you a chance to fix this before I file the Federal  complaint and get an Attorney.   I would like a response asap and for you to take immediate action to rectify this situation. I am paying 11 % interest on a used car loan due to your incompetency.   Please notify   XXXX   XXXX   XXXX   they are not reporting correctly and to cease these unfair credit reporting practices.
Consumer complaint received 2017-08-21
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Navient Solutions, LLC. (TX)

I have tried a number of times to resolve this issue with the creditor Navient to no avail. They are reporting 6 late payments on each one of my 3 loans out of their office from the months ofXX/XX/XXXX - XX/XX/XXXX causing me to have 18 late payments reporting on my credit report despite any proof that I was in the repayment phase of my loan. According to official records obtained from the XXXX XXXX XXXX XXXX XXXX there is nothing to show that I was in the repayment phase for the period of time reporting late. On the contrary, the XXXX  documents show that I entered repayment XX/XX/XXXX and forbearance the very next month XX/XX/XXXX where my account status remained until XX/XX/XXXX when my account went into repayment status again. This information is verified and supported by my account activity pulled from Navient 's website ( which i have attached to this complaint ). Under Fair Credit Reporting Act Section 623 Navient has a responsibility to furnish accurate information, investigate claims of inaccuracies, and update information determined to be inaccurate. I have included an excerpt of the section of the FCRA that has been violated by the inaccuracies being reported by Navient. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
(
B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the ad- dress specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of the information. ( 2 ) Duty to correct and update information. A person who ( A ) regularly and in the ordinary course of business furnishes infor- mation to one or more consumer reporting agencies about the persons transactions or experiences with any consumer ; and ( B ) has furnished to a consumer reporting agency information that the person determines is not complete or accurate, shall promptly notify the consumer reporting agency of that determi- nation and provide to the agency any corrections to that infor- mation, or any additional information, that is necessary to make the information provided by the person to the agency complete and accurate, and shall not thereafter furnish to the agency any of the information that remains not complete or accurate.
Consumer complaint received 2017-08-21
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (TX)

Approved Merrill Lynch - Merrill Lynch XXXX XXXX and XXXX XXXX XXXX, your credit card application has been approved! You will receive your credit card within 7-10 days and the Welcome Package within 10 to 14 days at the address you provided. Application type Online Application ID XXXX Application date XXXX/XXXX/XXXX Decision date XXXX/XXXX/XXXX Bank of America on XXXX/XXXX/XXXX denied for this account after it 's been approved saying that my account has already have too many " significant accounts opened '' after I was approved by the XXXX team at BofA on XXXX/XXXX/XXXX.
Consumer complaint received 2017-08-21
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (IL)

Starting in XXXX of 2017, multiple credit inquires were made by companies and businesses that I did n't authorize. I have a credit verification statement placed on all 3 credit bureaus yet the credit inquires were granted. I was only notified after the fact via checking my credit report. I also included my phone number to verify if I authorize a credit inquiry. I fear that my SSN was used by someone pursuing credit and now my credit limits have been decreased on 1 of  my credit cards ( XXXX ) due to these multiple inquires. All 3 credit bureaus have yet to report paid off balance or call/contact me about these numerous inquires. Also, multiple charges and cash advances were made without my knowledge as well ( XXXX ). Credit Bureaus at fault ... Transunion XXXX XXXX I have started a Identity Theft Report with the Federal Trade Commission as well ; I have already been a victim of identity theft before.
Consumer complaint received 2017-08-21
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Confusing or misleading advertising or marketing — 
Company: BTH Management (TN)

I was not aware that I owed this company this much..Its been years & Ive been thru a divorce so Im trying to get all my past due bills took care of ... And this company XXXX XXXX XXXX would not work with me so they turned it over to collection agency called Plaza Services & the opening date says XXXX-XXXX-16 so Im lost with that date cause I have not took any money from any company but one in years..The amount its stating I owe is XXXX
Consumer complaint received 2017-08-21
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC. (OR)

I have contacted Navient 8 times about consolidating my student loans in order to qualify for a mortgage. Each and every time I have called I received different information with all of it being incorrect or wrong. I have tried in vain to get someone from Navient to help me, but no one seems to be able to give me any information that is useful for a course of action. I guess people with student loans are n't allowed to buy houses. With no other options presenting themselves I have come to the point of filing a complaint here and writing a letter to my senator.
Consumer complaint received 2017-02-04
Product: Debt collection — Credit card
Issue: Improper contact or sharing of info — Talked to a third party about my debt
Company: PORTFOLIO RECOVERY ASSOCIATES INC (AR)

Portfolio Recovery Associates , LLC Has placed inaccurate information on my credit report. Company has been asked via written communication to verify account. Company sends fraudulent documentation to support claim. I WANT THIS NEGATIVE ACCOUNT DELETED NOW!!
Consumer complaint received 2017-02-06
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account terms
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (LA)

I recently received a notification from a credit monitoring site I utilize that new information was added to my credit report. Upon further investigation I noticed some discrepancies being reported by a collection agency called XXXX XXXX XXXX. There was an amount and open date change for this previously disputed account, which from my understanding is called " reaging '' and is illegal according to the FCRA. XXXX XXXX XXXX added a new collection account to my credit for a previously disputed and removed account with XXXX XXXX. This account was resold and is now being reported by XXXX XXXX XXXX incorrectly and without any proper validation. I have enclosed photos of the previous and current information being reported by these collection agencies. I would like to have this account reviewed and removed from my credit report immediately due to inaccuracies and illegal practices.
Consumer complaint received 2017-08-21
Product: Vehicle loan or lease — Lease
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: AMERICAN HONDA FINANCE CORP (PA)

On XX/XX/XXXX I leased a car through Honda Financial Services, fast forward to XX/XX/XXXX when I paid {$750.00} to catch up for what I owed for XX/XX/XXXX and XX/XX/XXXX. Everything is paid up and I only owe XX/XX/XXXX payment. I fall behind due to financial hardship issues for XX/XX/XXXX and XX/XX/XXXX. At the beginning of a XX/XX/XXXX I go to my online account and pay the amount listed for {$870.00}. XX/XX/XXXX statement comes out NOT reflecting the {$870.00} payment made in XX/XX/XXXX. XX/XX/XXXX HFS is notified the payment is reversed ( due to the wrong bank account being used for payment in XX/XX/XXXX ). They attempt to call me on XX/XX/XXXX, at the same time they place the car out for repo and send me a letter mentioning the reversal. On XX/XX/XXXX when I go to leave for work at XXXX XXXX the car was missing. I had n't even received the notice about the reversal of the payment and found out that day when I called about it. They gave me NO notice that the car was being put out for repossession before doing so, and placed the car for repossession before I would have even received such notice! The representative I spoke to on the phone today XX/XX/XXXX stated that them trying to call me was the notice even though they could n't get through because of problems with my phone at the time. When the car was repossessed and I called them to see what I would have to do to get it back my ONLY option was to pay {$25000.00} to OWN the car out right which I explained to the woman that was n't realistic because I did n't have {$25000.00} lying around. But she insisted that was the ONLY option to get the car back even though it was going to go on my credit as a repossession. When the car sold at auction it sold for {$17000.00}. My lease loan for the vehicle that I signed the paper work for was only {$14000.00} so when the vehicle sold I should n't have owed ANYTHING. Now not only do I have a repossession that I should n't have had proper notices been given with a timely fashion for a response from myself, but according to HFS I owe them {$9900.00} for the remainder of the vehicle which i was n't FINANCIALLY responsible for via the loan amount for the lease.
Consumer complaint received 2017-08-21
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC. (TX)

I have discovered that XXXX XXXX XXXX XXXX has inserted items on my credit reports that were the result of fraud. I have repeatedly spoken to XXXX XXXX Reps concerning this and I am told that it is being looked into. However, My credit reports have suffered greatly as a result. I have asked them to remove these items that were on my credit with all three credit agencies and they have not. I have submitted copies of my theft report to the XXXX XXXX credit company and also to the credit agencies to no avail. I DO NOT own a XXXX XXXX and I never have. This is the result of someone opening accounts in my name. I furthermore received notice that A motorcycle was being held at the local dealership for me to pick up, but I do not have a XXXX. I have spoken to XXXX XXXX and they refuse to pick the motorcycle up and this further damages my credit because this is not mine and they have not removed it. Various inquiries were made in my name and asked to be removed because they were made in my name under false pretenses : XXXX XXXX ( XX/XX/XXXX ; XX/XX/XXXX ;XX/XX/XXXX/ ; XX/XX/XXXX ) XXXX - XX/XX/XXXX ; XXXX - XX/XX/XXXX ;XX/XX/XXXX ; XX/XX/XXXX ; XXXX - XX/XX/XXXXNot mine and should be deleted. Name I contacted Equifax about this via email and over the phone months ago. Equifax continues to simply say its been verified. I then mailed hard copies of my ID Theft report along with my police report copies, and even ID theft report and ALL required documents such as my Social security card info, passport, utility bill copy and drivers license. Equifax continues to either ignore or stall my request. XXXX  and XXXX  looked at the same info that was sent and removed the unlawful reporting status on my reports. Equifax has not done anything but ignore my request. It does not take months to investigate disputes when i have sent all necessary documents in.
Consumer complaint received 2017-08-21
Product: Debt collection — Auto debt
Issue: Communication tactics — Frequent or repeated calls
Company: National Commercial Services, Inc (OH)

Subject was contacted on XXXX/XXXX/XXXX around XXXX XXXX  company advised Subject that he owed the amount for XXXX. Subject advised he was recording the call and the company rep decided she would try to verbally attack subject by means that are prohibited by state and federal laws. Subject told company he is not paying anything and they decided to press an issues of suspending subjects driving privileges. Subject makes it known to us and subjects local police department that the Federal Bureau of Investigation and Federal trades commission, Subject States on Record that company is trying all means to collect debt and insurance company also told him that the company being used is ( National Commercial Services ) to collect debt. Subject States call between him and XXXX the floor manager was recorded. Subject statement and report was reported to the Federal Bureau of Investigation and report was taken due to company being under the Federal Bureau of Investigation Criminal Activity Watch System. Subject states that the insurance company is XXXX XXXX XXXX of Ohio. all legal information was recorded to the local police department to Chief XXXX of the XXXX Ohio Police Department and to Federal agent XXXX XXXX. Be advised that Federal Bureau of Investigation has identified the said collection agency as fraud and for the subject not to engage in any contact. and if any further actions is taken or calls are received to contact the Federal Bureau of Investigation and Federal Trades Commission. At this time the Federal Bureau of Investigation and Federal Trades Commission is aware of the issue and fraud and is conducting an investigation and if any legal actions is taken they will handle it in full.

Recordings have been summited to the FBI CFPB FTC Subject is required to forward this CFPB and Federal Bureau of Investigation Report, and the Federal Trades Commission to com-pany 's involved.- Subject states the number listed for NCS is XXXX Contact information for the Federal Bureau of Investigation XXXX Federal Trades Commission XXXX
Consumer complaint received 2017-08-21
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: FIRSTBANK (CO)

On XXXX-XXXX-2017 I went into First Bank at XXXX and XXXX XXXX XXXX, XXXX, CO XXXX to initiate a wire transfer to a supplier in XXXX that I have been using for over 4 years. As you can see on the form attached that my supplier is located in XXXX and the beneficiary bank address is in the XXXX. I did not notice this. This threw up no red flags for this branch or the wire transfer department that it might be suspicious and it should have. I was not asked about this. 

I did get a confirmation via email from my supplier account rep once the transfer took place saying they recieved the transfer and I thought all was well and the order would proceed. Following up on my order last week and finding out last Saturday the XXXX they have no record of the transfe so I forwarded their emailed response from the day after the transfer saying that they said they got it. They got back to me today that their email had been compromised and all wire transfer information including accounts and address had been changed on the wire instructions used to send the transfer. Calling first bank today they did a trace on the funds and the funds are now gone from a closed account.
Consumer complaint received 2017-07-19
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc. (IL)

I 've been on the Income Driven Repayment Plan for 3 consecutive years. I had re-submitted my annual documents in a timely manner for the Income Driven Repayment plan, so I can remain enrolled. However, XXXX XXXX XXXX DID NOT process my renewal properly, and as a result my credit score declined 100 plus points. I 've contacted XXXX XXXX XXXX about this issue. They have only assigned my Account as current, yet, they have not removed the PAST DUE dings on my credit. I now have 10 student loan accounts they have negative markings, resulting in a lower credit score. Please help me with this matter. Thank you, XXXX