Consumer complaint received 2019-01-29
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Navient Solutions, LLC. (TX)

I have in the past attempted to contact Navient concerning my student loans with mostly negative results. I am now convinced that unfortunately this company is in the business of making money off of student loan debt at all cost and not fairly providing resources to assist individuals with loan repayments. 

I recently tried again before filing this complaint to contact Navient on XX/XX/XXXX to get information concerning 3 private loans : Loan XXXX XXXX XXXX, Loan XXXX XXXX XXXX, and Loan XXXX XXXX XXXX. I asked the representative if I could have in writing an explanation of late fees charged as well as when they claimed I fell behind in payments. The representative could not or would not provide that information, but instead wanted to read me a threatening statement that one of the loans would become delinquent. I have been provided no information regarding the process of delinquency or what triggers it or how many payments late you have to miss to become delinquent. In addition, I was told I could make a " good faith payment '' of XXXX dollars on one of the loans. Even though I feel that the loan has been mishandled, and have not received any explanation for the current late fees, I did in fact make the payment. 

As far back as XX/XX/XXXX or XXXX ( again unable to get Navient to do an honest review of my account history so not sure of exact date ) I gave a financial statement and I agreed to a payment plan specifically for the private loans in question which I was told would absorb all the late fees and the representative at the time stated that my loans would become current. I continued to make payments with no issues until they ended the repayment plan with no explanation. I have attempted to get an understanding as to why a payment plan that was working was ended and Navient has been unwilling to provide a reason. Almost immediately the loans became late again which if they had been made current and I was making payments why would they automatically be late with fees owed? 

A portion of the private loans in questions, I have paid and brought current ( again with unexplained fees and late payment amounts ) which there again speaks to my consistency with making monthly payments. I have a consistent record of making payments, and the private loans are the only loans that have continued to be mishandled. I have reason to believe that Navient could be deliberately trying to force me to default on a private loan in order to take legal action against me in a retaliatory move given the hostile communications I have had with them. The company is extremely abusive in it's practices which includes nonstop calls and harassment by representatives. 

It is clear that Navient, in it's desperation to exploit loan borrowers and recoup money off their debt, encourage their representatives to be abusive and to strong arm individuals into repayment plans that only benefit Navient but are an unreasonable burden on the borrower. They have no interest in working with borrower, but have a predetermined approach to pursue in each case. In addition, I believe Navient deliberately withheld information concerning loan repayment options, and has attempted to coerce me into providing information about my financial situation to exploit me financially. I have also experienced abuse from the call representatives who use financial threats but refuse to provide details about loans. Navient has continued to claim that they want to assist the individual with loan repayments, but they offer no substantial or flexible opportunities to do so. 

Navient clearly believes that they can continue to get away with these predatory practices. I can not speak for all loan borrowers, but I have proven that I have every intention to pay my student loan debt. I am filing this complaint against Navient due to it's extremely unethical behavior and it's lack of transparency concerning their handling of my private student loans.