Consumer complaint received 2024-09-28
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: JPMORGAN CHASE & CO. (IL)

Overview of the following Complaint : Complaint Against XXXX XXXX XXXX XXXX XXXX XXXX  Regarding Fraudulent Transactions and Account Restriction Dear Consumer Financial Protection Bureau, I am filing this formal complaint against XXXX XXXX XXXX XXXX XXXX XXXXXXXX for their mishandling of a fraud dispute and the permanent restriction of my XXXX XXXX account, which I believe violates several consumer protection laws. 

Incident Details On XX/XX/year>, XXXX fraudulent transactions were made using my XXXX XXXX account, which is managed by XXXX XXXX The transactions were as follows : {$140.00} at XXXX XXXX, Transaction ID : XXXX ( from my Chase Debit Card ) {$390.00} at XXXX XXXX Transaction ID : XXXX These transactions were fraudulent, with the charges sent to the phone number ( XXXX ) XXXX. I did not authorize these transactions, and no goods or services were rendered for the amounts charged. 

Upon discovering the charges, I immediately disputed them with Chase Bank, but my dispute was denied. I then contacted XXXX on XX/XX/year>, to initiate a dispute through XXXX XXXX. XXXX XXXX, who handles these disputes, investigated the matter but denied my dispute without providing a clear explanation. 

On XX/XX/year>, I followed up with XXXX XXXX  and was informed that my case was closed, and my only recourse was to take responsibility for the chargesdespite the fact that they were fraudulent. XXXX and XXXX XXXX have provided no substantial reasoning for permanently restricting my XXXX XXXX account and have not given a direct explanation for denying my dispute. 

Legal Violations I believe the following laws have been violated : XXXX. Electronic Fund Transfer Act ( EFTA ), 15 U.S. Code 1693 : The EFTA protects consumers from unauthorized or fraudulent electronic transactions. Despite my timely dispute of the charges, XXXX and XXXX XXXX have not fulfilled their obligations under this law. I have not been provided a resolution or detailed findings from their investigation. 
XXXX. Fair Credit Billing Act ( FCBA ), 15 U.S. Code 1666 : Under the FCBA, consumers have the right to dispute fraudulent charges. XXXX and XXXX XXXX failure to reverse the charges or provide a detailed justification of their decision is a violation of the FCBA.

3. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), 12 U.S. Code 5531 : By forcing me to take responsibility for fraudulent transactions as a condition of reversing the restriction on my account, XXXX and XXXX XXXX are engaging in deceptive practices that fall under UDAAP regulations. 
XXXX. Consumer Financial Protection Bureau ( CFPB ) Guidelines : CFPB guidelines mandate that financial institutions communicate clearly with consumers during the dispute process. In this case, XXXX and XXXX XXXX have not provided adequate transparency or clarity regarding their investigation and final decision. 
XXXX. No Goods or Services Rendered : As stated, no goods or services were rendered for these transactions, and this should have been sufficient grounds to reverse the charges under basic consumer protection principles. 

Additionally, XXXX XXXX is a feature integrated into XXXX devices, and by restricting this feature, XXXX is limiting my usage of a core function of the device. This could constitute a violation of consumer rights, as I am being deprived of a service that is marketed as part of the device. 

Request for Investigation I respectfully request that the Consumer Financial Protection Bureau investigate this matter and hold XXXX and XXXX XXXX accountable for their failure to provide me with due process during the dispute resolution process. I also request that my XXXX XXXX account be reinstated and the fraudulent charges reversed. 

Please feel free to contact me if any further information is needed. I appreciate your time and attention to this complaint. 

Sincerely, XXXX XXXX