Consumer complaint received 2018-12-03
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — 
Company: HUNTINGTON NATIONAL BANK, THE (OH)

We began the process to build a new home and through our construction loan company 's ( XXXX XXXX Bank ) suggestion we applied for a Home Equity Line of Credit through Huntington Bank in the amount of XXXX. When we talked to the loan officer at  Huntington Bank ( XXXX XXXX XXXX ), he explained that the interest rate was 4.99 % and they were running a promotion for this type of loan that would lock in the rate of 4.99 %. I confirmed this fact via email and he replied that i was correct ( I have the email if you need it ). We closed on this loan on XX/XX/2018 and at no time during the closing did XXXX make the statement that we had to take an immediate withdrawal from the loan to lock it in. This is an interest only loan and he knew it would be closed within 6 months. We had this set to use as our down payment on the construction loan. On XX/XX/2018, we made a withdrawal of XXXX. Our first interest only payment was due the following month. XXXX 's payment was {$230.00}, XXXX 's payment was XXXX XXXX 's payment was XXXX, XXXX 's payment was XXXX, and XXXX payment is XXXX. We noticed the difference in payments when we received the 2nd invoice. We also noticed the interest rate was NOT locked at 4.99 % but the loan had been changed to a revolving line variable rate loan which the interest rate is now over 7 %. We in no way would have ever agreed to this type of loan. We contacted Huntington about this and brought this to the attention of XXXX XXXX. After a few days he responded saying that we were correct about the 4.99 % fixed rate and that he went to his superiors and they were unwilling to do anything about it. He then suggested that we contact XXXX XXXX which we did. She said that she would look into this and get this resolved. XXXX XXXX referred us to XXXX XXXX which we called and left him a voicemail. We have spoken with him a couple of times about this. Each time he told us he was working on it and would get it resolved. On XX/XX/2018, we received an email apologizing for not reaching out to us sooner. He asked that we call him as soon as possible which we did. On XX/XX/2018, he acknowledged that he still needs to get this resolved. He said he would get the approval by end of business on XX/XX/2018 and will call us as soon as it is resolved. We have heard nothing from him since the XX/XX/2018 email. We have attempted to contact him several times via email ( XX/XX/18, XX/XX/18 and XX/XX/2018 ), he has not responded to us since XX/XX/18. We feel that Huntington bank is avoiding us regarding this issue and is not willing to abide by the contract that we signed in good faith at 4.99 %. We also feel that we have been a victim of " bait and switch ''. 
Please help us with this matter. 

Contact info for the people we mentioned at Huntington Bank. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We have all of the emails if you need them. 

Looking forward to your response. Thank you in advance. 
XXXX and XXXX XXXX XXXX 's cell XXXX XXXX 's cell XXXX email address XXXX XXXX