Consumer complaint received 2016-05-28
Product: Consumer Loan — Vehicle lease
Issue: Managing the loan or lease — 
Company: TOYOTA MOTOR CREDIT CORPORATION (OH)

Around XX/XX/XXXX I leased a vehicle with Lexus Financial Services ( " LFS '' ). I had several issues with LFS - which I 'm currently going to address the last ( I may file a complaint at a later problems due to other issue with LFS ). 
Around XX/XX/XXXX, I traded the Lexus in on an Audi ( XXXX XXXX in Ohio ). At the time a payment to LFS was pending being credited to my account ; therefore, I was unsure of the exact pay off amount. I signed the paperwork with XXXX to payoff the Lexus for {$17000.00}. 
I later received voicemail ( s ) from XXXX including LFS would n't provide XXXX the payoff information for the Lexus, and XXXX requested I contact LFS to get the information. ( There 's more than one voice mail which I still have them. ) I did called LFS, received my updated payoff amount which was {$16000.00} ( much less than the {$17000.00} I signed the paperwork for ) ; and I emailed the information to XXXX. ( There are several emails involved which I also kept the emails ). 
My understanding from XXXX XXXX is LFS released information which is privacy protected ( which LFS had told me they are n't allowed to release due to privacy ; and LFS later denied they said such though I 've XXXX XXXX on voicemail saying such. I 'd need to read the emails to see if its in email as well ). 
It was n't until around XX/XX/XXXX I received a letter from LFS that the Lexus had been paid off. 
By XX/XX/XXXX, I still had n't received a credit from LFS or XXXX XXXX for the difference of the overpayment of the trade-in ( {$17000.00} on the paperwork versus the {$16000.00} LFS showed as due ). So XX/XX/XXXX I sent a letter to each LFS and XXXX XXXX ( as being provided with this complaint ). 
XXXX XXXX called me : again claiming LFS would n't provide them the payoff information ( though I 'd also emailed it to XXXX XXXX a few time myself which I have the emails ), that XXXX XXXX issued a check to LFS dated XX/XX/XXXX for the {$17000.00} which the check had cleared ( please keep in mind I traded in the Lexus on the Audi around XX/XX/XXXX - so XXXX XXXX did n't even issue the payment to LFS for nearly a MONTH, and they did n't provide the date the check cleared ). 
I never made a late payment to LFS nor did I have a late payment on my credit report ( I do n't know now whether I do due to the delay of XXXX issuing payment to LFS. However, the payoff issue was between LFS and XXXX ; and I firmly believe my credit should not be negatively affected due to such ). 
Based upon what XXXX XXXX shared, XXXX paid LFS the {$17000.00} ; thus, LFS owes me the refund. Even though my letter to LFS provided until XX/XX/XXXX, I received NO response form LFS ( which does n't surprise me as I had numerous problems with them ). 
There is more detail available in the letters dated XXXX XXXX, XXXX - one to LFS and one to XXXX XXXX ( which also provide the mailing address ). If the emails and/or recordings are necessary I 'm willing to forward them. 
I am hopeful I wo n't be forced to waste more of my time dealing with this nonsense and once I file this complaint that LFS will issue the appropriate refund in a timely manner, and make sure my credit report is not nor will be negatively effected.