Consumer complaint received 2024-10-27
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRANSWORLD SYSTEMS INC (CA)

I am a Real Estate agent, and I had contract XXXX  to build and host my real estate website in XXXX. XXXX has been the host until I contacted them on XX/XX/XXXX, to cancel. I was only able to leave voice mail messages as no one answered the telephone calls. After leaving a couple of messages on subsequent dates I decided to contact them via email to cancel my web hosting contract with them. They would not agree to this request as I was 12 days past my renewal date. This is erroneous because # 1 ) I never knew I had an automatic renewal date # 2 ) There is nowhere in their contract that reflects a renewal date, and # 3 ) There appears to be confusion on their contract as to when they were to begin my web hosting service. Finally, after several repeated attempts to contact someone at XXXX  I did get someone on the telephone, and they told me I can not cancel my service with them unless I give them 1-month advance warning. Again, I had repeatedly tried to contact someone via telephone and email since XX/XX/XXXX. When the company heard that I wanted to cancel my service someone finally reached out on XX/XX/XXXX with a copy of my contract, and they stated that I can not cancel because I need to inform them 1 month prior to the renewal date. However, when looking at their contract there seems to be confusion as to what the rental date exactly is. 

Additionally XXXX  was supposed to feed all my current, active and sold Real Estate listings, which they never did. The information that they have provide on my website is dated and not current. Again, this is due to their not providing live Active/Sold listing on my website. 

As I repeatedly called and emailed XXXX  in XX/XX/XXXX XXXX  to follow up on the cancellation of my website, I finally sent an email that if I do not hear from someone by the end of XXXX, I will consider this case closed. I did not hear from anyone and thought my contract dispute was settled and my website was closed. 

In XXXX, XXXX I received an invoice that I owed XXXX  {$220.00}. Called them immediately and spoke to someone in the billing department. I told them I had cancelled my website service with them and since I did not hear from someone in 6 months since my last communication, I thought the situation was resolved and they had cancelled the website servicing. The person I spoke with got very agitate and screamed at me and then hung the telephone up on me. The same response happened when they sent me another invoice in XXXX. By then, on XX/XX/XXXX I reached out to XXXX XXXX who had sold me the contract in hopes that he could help me resolve this contract issue and reach the correct person/decision maker. XXXX XXXX and I did speak, I did send him all the correspondence and notes I kept since I attempted to reach someone at XXXX  in XX/XX/XXXX and he promised he would follow up. He did not follow up and of course I reached out to him a couple of time since we last spoke. Again, no response from XXXX XXXX. Id also like to mention the times I did speak with someone in their billing the woman ( her name is XXXX ) yelled in the phone and abruptly hung it up before the conversation was finished. This happened 3 times since XXXX. 

On XX/XX/XXXXXXXX XXXX XXXX I was contacted in writing through the mail service by TSI which they claim is a collection agency stating that I owe {$500.00}. I was contacted again by TSI on XX/XX/XXXX. 

I believe I do NOT owe XXXX  {$500.00} or any amount for the renewal of my web hosting for the year of XXXX. They did not fulfill the terms of our contracted agreement by providing up to date information on any of my Active/Solds property and there is NO clarity on when my contracted started. Additionally, because I could not reach anyone via telephone or email until XX/XX/XXXX, I should not be held to pay. They were not responsive in returning my repeated and daily telephone calls and emails.