Consumer complaint received 2024-10-04
Product: Prepaid card — Government benefit card
Issue: Trouble using the card — Problem using the card to withdraw money from an ATM
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (IA)

I find it funny that I filed complaint on the very same thing CFPB sure BOA for XXXX XXXX for unemployment fraud despite I was denied when I complained about the same exact complaint. Absolutely disgusting to me and so many others of bureaucratic XXXX Inactive modal Consumer Financial Protection Bureau Start a new complaint All complaints XXXX Print complaint Closed Submitted Status Submitted to the CFPB on XX/XX/XXXX Product Credit card or prepaid card Issue Trouble using the card We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT This unemployment nightmare with XXXX XXXX and Bank of America. BOA treated me like XXXX. My claims were ignored they shut my account over 7 times after submitting a claim were XXXX withdraw never came out. Both XXXX  and BoA called me a liar on several occasions, but it was proven by atm provider that unfairly discrimination during XXXX in XXXX  Review attachment. This account has been closed. BOA keeps sending me notices over XXXX years saying that they final decided to reverse their initial hearing and denying me several claims that in XXXX were denied. They are claiming that a dispute was dated in XXXX. See the statement attached. This has been so horrific and I list my house during all of this. XXXX  unemployment is just has guilty. 

Attachments XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Discrimination. Same thing happening to me and I'm sure lots others in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX View full complaint Sent to company Status Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company responded Status Company responded on XX/XX/XXXX The company sent its response directly to you and provided a copy to the CFPB. It may take a few days for you to receive the companys response. To protect consumer privacy, the CFPB has not included the companys response in this consumer portal. You can contact the company at ( XXXX ) XXXX XXXX about its response to this complaint. 

Feedback provided Status Feedback provided on XX/XX/XXXX Your feedback The companys response addressed all of my issues No ADDITIONAL COMMENTS the XXXX atm claim was not what I was filing a complaint about. Its was the other desputes that have finally awarded in my favor 2 years and the last is almost from 3 years ago. It is how I was treated and denied an credit extension which they denied and I lost my house and had my power shut off for 4 days in XXXXXXXX XXXX XXXX I had to file XXXX claims on the atm process because BOA kept closing my account in which I then had to contact XXXX Unemployment and they gave me problems like BOA and was called a liar and a thief by agents. They violated my Consumer Rights and Fair Credit Reporting act. They also treated me so horribly. Look at they are finding claims in my favor 3 years later after the account has been closed. This should tell you just how they do not fully do their job and fully researching customers claims. The online posting of similar situations by former customers is horrible at best. Since these funds were taken from the estate. How much did they profit from my signature and the lines of credit the created? You guys are not fully holding this corporation to the standards they should show us, the Prime Creditors operating in credit system of deception. This is discrimination and allowing banks steal and rob the people. I will file a Identity Theft and securities fraud claim with other agencies since you are unwilling to fully investigate the consumer claims. Aggravated Identity Theft 18 U.S.C-1028 ( a ) and a 3949 Irs form is my next step. Very disappointed in the ineffective duties of CFPB. 
I understand the companys response to my complaint Yes ADDITIONAL COMMENTS It was not the claim of the atm money its the continuing claims they find in my favor 3 years later showing my claim on just how unprofessional and the horrific treatment by this banking criminal syndication. Just like all the fraudulent Mortgages and fractional theft. 
The company did what they said they would do with my complaint No ADDITIONAL COMMENTS the fact all of these complacent agencies and government agencies that are all working together to fleece minor estates, etc.. 
What happens now? 
The complaint process is complete and your complaint is now closed. 

We have taken the following additional actions on your complaint : We added your complaint to the CFPBs Consumer Complaint Database. 
Your feedback, and feedback from others, helps us understand how companies are addressing concerns raised by consumers in their complaints. We will also share your feedback with the company. 
We have also shared your complaint with the Federal Trade Commission, which will add your complaint to its database for state and federal law enforcement agencies. 
We appreciate your participation in the complaint process and your feedback on the companys response. Both are important to us and consumers who XXXX have similar issues and concerns. 

Closed The CFPB has closed your complaint. 
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