Consumer complaint received 2024-10-29
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

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We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT XXXX XXXX is reporting inaccurately on my XXXX  report. It has not been updated since XX/XX/2024. The new balance is {$1400.00} as of XX/XX/2024. I ask that this be updated immediately. XXXX XXXX XXXX is listed inaccurately. The balance on this account was reduced and I only owe {$740.00} per our agreement. I can submit the letter that was forwarded to me. XXXX XXXX XXXX XXXX I have reached out to ask this company what this is but have not received any type of validation or verification. I do not know what this is. It does not list the original creditor. It shows the status updated on XX/XX/2024 and last paument made on XX/XX/2024, however, I have not made a payment because I do not know what this is. It says it was transferred and closed. I ask that this be removed because it has been more than 30 days and I have not received any type of correspondence stating what this is. XXXX  XXXX Is listed inaccurately. I have reached out to the number provided on my report and requested written validation and verification but have not received anything from this company. I ask that it be removed as no verification or validation was sent within 30 days and additional time to verify/validate has not been requested from this company. Please remove immediately. XXXX XXXX is listed inaccurately. It shows the original limit at {$850.00} but they are listing that I owe {$2500.00}. I have asked for verification and validation of this debt including all statements, agreements, monthly bills and have not received anything. They just keep sending emails requesting payment but they have not sent any information as to what the debt is. I ask that this be removed because they are not complying by sending the requested information. I keep receiving emails from collection agency true accord regarding an account XXXX. I sent a certified letter to them requesting validation and verification of the debt. They first claimed that they did not have an account for me back in XXXX then they responded in XX/XX/XXXX that they are still looking into it. It has been about 6 months since I have heard anything. If any of the accounts listed above are in their possession, they should be removed at once because verification and validation have not been completed. I ask that they also stop all debt collection as they have not been able to verify any of the debts therefore anything pertaining to them should be removed and if it is not listed on my cvredit, they should not be able to list anything on my credit. 

View full complaint Sent to company Status Sent to company on XX/XX/2024 We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company still working Status Company response is in progress as of XX/XX/2024 The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. 

COMPANY 'S INTERIM RESPONSE We received your complaint about the items in your credit report, and apologize for any difficulty you may have experienced. We are currently reviewing your complaint along with the information you previously submitted regarding this issue. We will follow-up with you within sixty ( 60 ) days from the date you submitted your request. 
Company responded Status Company responded on XX/XX/2024 Response Type Closed with non-monetary relief Company 's Response After careful review, we have determined the information submitted in the portal included a dispute of information appearing on your credit report. TransUnion has processed your request and forwarded a copy of the Investigation Results through US mail. You should expect to receive those results in approximately 7 business days. 
DESCRIPTION OF NON-MONETARY RELIEF In response to your request, the following actions were taken on your credit file : You disputed the following accounts and/or public records on your credit file. Below includes the results of that investigation. XXXX-VERIFIED AS REPORTED XXXX XXXX-VERIFIED AS REPORTED XXXX/ XXXX XXXX XXXX XXXX XXXX-VERIFIED AS REPORTED XXXX-UPDATED I requested documentation to verify the debt ( original contract, monthly statements, original debt amount ) and did not receive anything. Transunion did send a copy of my credit report, however they did not provide me with the information that they used to verify the debt. I do not believe that they took the proper steps to verify the debt since no documentation has been forwarded. I ask that they be made to provide me with documentation for each and every debt that they are claiming they verified above. If they can not send these documents and verify the information above with said documentation that was used, I request the accounts be removed my report.