Consumer complaint received 2023-10-06
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Credence Resource Management, LLC (CA)

Last year, I got XXXX XXXX XXXX. I didn't like their services so I returned their router and cancelled their services. I had a debt collection in result to this. The debt collector told me I had to write the dispute in hand and send it to their address. I did exactly like and did not receive a response. I also stapled the receipt I got from XXXX for returning their router and terminating services. Here is the shipping tracking number via XXXX and it also has signature required meaning the lawyer received the letter and did not even try to communicate with my back. To this day I am waiting for them to write back. It read : XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX, CA, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL, XXXX Attention : XXXX XXXX, XXXX. 
Subject : Dispute regarding incorrect collection account for XXXX XXXX XXXX Dear XXXX XXXX, I hope this letter finds you well. I am writing to address a concerning matter related to a collection account associated with XX/XX/XXXXXX/XX/XXXX internet service, which your firm is handling on behalf of XXXX XXXX XXXX. I recently became aware of a balance amounting to {$150.00} that is allegedly owed to XX/XX/XXXX, consisting of an outstanding balance of approximately {$98.00} and accumulated late fees. 

Allow me to provide you with a detailed account of the events in question. On XX/XX/XXXX, I subscribed to XXXX 's internet service, taking advantage of their advertised XXXX trial period. After a brief trial period, I determined that the service did not meet my expectations, as it performed poorly overall. Consequently, I made the decision to return the product on XX/XX/XXXX, which regrettably exceeded the specified XXXX trial period. 

During the return process, I obtained XXXXwo receipts, which I have retained for your reference. One receipt pertains to the return of the router, and the other acknowledges my payment of {$55.00} for the utilized service. However, according to the XXXX representative who assisted me, my account was in good standing, and I did not owe any outstanding balance and led to my cancellation of the services. Therefore, I believed that I had fulfilled my obligations and settled any financial matters related to the service. 

Subsequently, in an attempt to verify the status of my account, I tried accessing my XX/XX/XXXXonline account using my provided username and password. To my surprise, I encountered an unexpected hurdle when prompted to enter a phone number associated with the router. The phone number listed on the receipt was invalid, rendering me unable to proceed. Based on this information, I naturally assumed that my account had been entirely closed due to the return and cancellation of the service. 

Months later, to my dismay, I discovered a negative inquiry on my credit report indicating the existence of a collection account attributed to XXXX. This discovery prompted me to initiate a dispute with the credit bureau in an effort to rectify this erroneous entry. Unfortunately, my dispute was unsuccessful, necessitating my direct correspondence with your esteemed firm. 
It is important to note that the {$55.00} payment made at the time of returning the router and any fees was intended to settle any outstanding charges for the utilized service. Therefore, I am deeply concerned by the inclusion of this amount in the alleged outstanding balance. I request your thorough investigation into this matter to ensure the accuracy and fairness of the collection account. 

XXXX XXXX, I firmly believe that this collection account is unwarranted and should never have been initiated in the first place. As a result, I kindly request your assistance in resolving this matter expeditiously. I expect both XXXX and XXXX XXXX XXXX to take immediate action to rectify the situation by clearing the erroneous collection account from my credit history. 

I trust that you will thoroughly investigate this issue, including the improper inclusion of the {$55.00} payment in the outstanding balance, and reach a fair resolution. In doing so, I request that you provide me with a written response confirming the resolution of this matter and ensuring the removal of any negative entries related to this collection account from my credit report. I also expect my two receipts to the return address of this letter for record purposes. 

I appreciate your attention to this pressing matter and anticipate a prompt resolution. Should you require any further information or documentation, please do not hesitate to contact me at the provided contact details. I am a busy man and will most likely miss your call- you can email me. Thank you for your cooperation, and I look forward to a satisfactory resolution. 

Sincerely, XXXX XXXX XXXX On XX/XX/XXXX, I decided to callXX/XX/XXXXbecause XXXX was not responding to me. I told XXXX what happened, and they opened a case. They told they were going to resolve this issue and give me a status update within 7-10 business days. It has been more than 14 business days. On top of that, XXXX has transferred my debt to Credence and Credence has been bothering me with spam calls. I told them I would speak to XX/XX/XXXX on XX/XX/XXXX. I called XXXX and they told me I would have to call their department who specializes with this case @ XXXX which is Credence just keep going in circles with no progress. I have submitted a dispute with Credence that same day on XX/XX/XXXX. At this point I have no idea what to do. I have been on point with all my expenses with credit cards, had a great experience with XXXX, XXXX phone services and plenty of more companies. If it was my fault, I would have gladly paid this collection, but it is not right for me to pay something that should've been handled from day one. This is an incorrect collection and has been hurting me for a year. I get XX/XX/XXXX from the spams calls- I get scared from receiving mail from a Lawyers office in regards to this collection ( XX/XX/XXXX ). I have no guidance. I have no one to help me as I am desperate to resolve this on my own. I will gladly come forth and speak more about this if needed.