Consumer complaint received 2015-08-28
Product: Credit card — 
Issue: Billing disputes — 
Company: JPMORGAN CHASE & CO. (CA)

On XX/XX/XXXX I attempted unsuccessfully to purchase XXXX tickets for a XXXX show from the website XXXX I did not get to complete any purchase as the transaction appeared to be faulty and could not be completed. Each of the 3 times I attempted to purchase the XXXX needed tickets from the site, I could not change the default XXXX tickets to the XXXX needed and received an error message stating that the '' transaction can not be completed at this time, please try later '', hence the XXXX failed attempts for a total amount of {$1400.00}. 
To my surprise on the following day on XX/XX/XXXX, I received on my email XXXX separate charges for the amount of {$490.00} each for XXXX tickets. I immediately contacted customer service to dispute these purchases which I never completed. I was then informed by the operator that there was a XXXX charge for the amount of {$500.00} that came out later on that day. 
I immediately asked to speak to a supervisor XXXX XXXX XXXX. I talked to him on XX/XX/XXXX, then to him and XXXX on XX/XX/XXXX I left my cell number with XXXX XXXX, but he only called my home #. I informed him that I will be going out of town without cell phone access. My husband left messages for XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX with no return call from him. A certain XXXX called at XXXX on XX/XX/XXXX stating that I could call back any time. I called back at XXXX & XXXX PST. Message was that i called outside of normal hours, to call back. 
I disputed the charges with my bank, but they seem to ignore the fact that the transaction had failed on my end and was not completed so they decided that I have to pay because service was rendered. 

I filed a complaint with XXXX. A notice on their site states that on XX/XX/XXXX, XXXX XXXX XXXX agreed to the following : to complete the checkout, consumers have to click the box agreeing to the terms - Customers can not place an order without checking that box. Right next to the Place Order button is a summation of the total that is detailed in the Order Summary above. Since the transactions I attempted were never failed I never saw any summation of charges or checked any box agreeing to the charges to my account. 
XXXX informed me that the company offered to drop XXXX of the XXXX attempts. I talked to XXXX XXXX on XX/XX/XXXX who repeated this offer. I am rejecting the offer because I do not think that it is fair to ask me to pay {$490.00} for a service that I did not purchase. I Offered to take her offer if the company can send me copies of the invoice for the tickets purchase showing completed transaction with the stated box checked. She said that this was not possible. This means that the company can not produce any poof that I completed any of the XXXX transactions. 
It looks that similar to an in-person transaction there should be a protection for the consumer when an online purchase fails and is not completed and the company should be able to produce an invoice as proof of the transaction. I went on the internet and found that there are a lot of complaints regarding these situations, so the consumer is left to unfairly having to pay for a service that they did not receive. 
I would appreciate if your agency could look into this highly unfair internet commerce issue. 
Thank you for your help in this matter. 

XXXX