Consumer complaint received 2024-09-24
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: BARCLAYS BANK DELAWARE (MO)

Barclaycard US is very deficient in resolving issues for their clients. They allowed XXXX XXXX XXXX to rebill an outstanding disputed charge on my card without my knowledge. I proved where the company had inappropriately billed me twice for {$2600.00}. The person at XXXX XXXX XXXX was supposed to get this credited, but left the company whose name is XXXX XXXX. 
I had worked with XXXX XXXX to get my site up after the second time it was taken down. We agreed to {$2600.00} for " bandwidth '' issues ( I have proof of this ). The company double-billed me. XXXX was going to resolve but ended up leaving the company. 
I called XXXX day to try again to resolve the situation, and someone answered as XXXX. I knew it wasn't him - mannerisms and voice tone were different. I asked to be transferred to Accounts Pay to retrieve my money that was double-billed. XXXX ( whom i find later is the COO ) answered and said, " Thank you XXXX ''. I told her that XXXX impersonated and said he was XXXX. She acted surprised but now I know they all just play games. 
I filed reports with the Federal Trade Commission - FTC # XXXX and FTC # XXXX which I will be happy to give to whomever investigates this situation and the other many documents that back up my story which I was not able to include here. 

BarclaycardUS is a disgrace parading as a business. They are criminally negligent in their dealings with consumers. They won't even own up to their mistakes- which are too many to recall here. 

Instead they sent my disputes to be resolved with the XXXX credit bureaus. I locked my card before I realized what had happened and tore up the card - and still because XXXX XXXX XXXX had sold my information on the dark web - the card number was used to purchase some video thing - which I have no clue about. I disputed this charge but Barclaycard is holding me responsible for this charge also. 

They would not close the card for me when I asked after I realized I had been double or rebilled. Finally XXXX of the reps- whom are all VERY BACKWARD because of the company = finally closed the card and did a reissue which I have not activated. Barclaycard has no record of when I locked the original card since was destroyed. 

Further on XX/XX/year>. I called and spoke with XXXX at Barclaycard customer service. I asked her about the dispute, and she said XXXX was unable to close it. I said that This is a blessing from XXXX, and told her to never close the dispute because I felt something shifty going on. ( But with Barclaycard you never receive a straight answer or the same answer twice in row. Barclaycard in their own way is as bad as XXXX XXXX XXXX. It is a no-win situation with both companies for consumers. ) Well, sure enough the XXXX crooked companies rebilled this without my consent and without talking to me. What kind of business does this kind of stuff? There is NO CONFUSION. I knew exactly what they were doing and I did NOT agree to pay {$5200.00}.