Consumer complaint received 2024-11-21
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: U.S. BANCORP (MA)

Timeline In XX/XX/XXXX, I leased a XXXX XXXX ( XXXX XXXX ) from XXXX XXXX in XXXXXXXX XXXX. The sticker price was {$62000.00}. Within XXXX weeks, I started experiencing issues with the car. While driving the car, it completely shut off. I was forced to turn down a street and use my emergency brake as the brakes did not work. When I brought it to the dealership, I was told that nothing was wrong with the car. In XXXX, I got a letter in the mail stating that there was a recall for an electrical issue. The dealership denied any wrongdoing As the weather turned colder ( Fall/Winter XXXX ) the electric mode started to fail so it was only allowing gas use. After many more back-and-forth trips to the dealership, I was eventually told that the electric mode simply does not work when it is cold out. I tried to go through XXXX XXXX who offered trade assistance to get out of the car. I was then told that there was over $ XXXX in negative equity just after 6 months of owning the car. Needless to say, I did not go that route. 

The car worked ok during the summer but around XX/XX/XXXX the car 's electric mode failed again. To make things worse, the car felt like it was " bucking '' and not running correctly. Again, after much back and forth from the dealership, I was told that nothing could be done unless a check engine light came on. 

In XX/XX/XXXX, the check engine light did come on and through diagnostics, I was told that it was going to cost {$25000.00} to fix the vehicle. Although this is covered under warranty, I continue to have concerns over the safety of the vehicle, given the history of issues experienced. I once again requested that I be let out of my lease but they forced me to take the car back. After driving it off the lot, I noticed that the electric mode still did not work but I was told that the $ XXXX repairs did not address that issue. I attached the response from the dealership. 

I tried once again over the winter ( XXXX ) to get the car returned but the XXXXXXXX XXXX XXXX denied my request. 

This summer, the car had various problems such as shaking while going over bumps and the touch screen freezing. I was told that it needed more repairs but they can not provide a loaner. I am still trying to figure out a way to drop it off and still have transportation. 

This XXXX, I received a letter in the mail informing me of a new recall. This time it stated that the car was a potential fire hazard. I have attached the letter to the email. There is currently no fix for this recall and per the letter, I am not to park it near any buildings or other vehicles. I am still expected to make my lease payment. 

I had been working with a Lemon Law Lawyer ( no cost to me ). I was told that XXXX ( XXXX XXXX ) had access to my warranty history but upon requesting ( myself and the law firm ) it, we were both told that it would not be released without a subpoena. The lawyer ( XXXX XXXX XXXX has mentioned that it would be a good idea and would help my case if the story was shared. 

As of today, my husband and I still refuse to drive the vehicle with our children in it. I find it to be more than reasonable to simply return the car and be let out of my lease without penalty.