Consumer complaint received 2024-09-16
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc. (FL)

Please see the attached call log and desStudent Loan Issues XXXX XX/XX/XXXX Re ; complaints incorrect and misrepresentations about IDR & PSLF Applications XXXX XXXX XXXX SS # XXXX DOB : XX/XX/XXXX XXXX XXXX XXXX Hills XXXX # XXXX XXXX, Fl XXXX XXXX phone Loan Servicer AidVantage BRIEF DESCRIPTION OF ISSUES : XX/XX/XXXX -DOCUMENT RECEIVED MY LOAN WAS IN SUSPENSION, STOPPED PAYMENT COLLECTIONS, XXXX INTEREST HAS BEEN EXTENDED AGAIN ON XXXX UNTIL XXXX XXXX APPLICATION FOR XXXX XXXX WAS IN THE XXXX PROGRAM XXXX!!!! 
XXXX CONFIRMED XXXX XXXX CONFIRMED TOTAL LOAN FORGIVENESS APPROVED! 
THEN DIDNT PAY ANY ATTENTION UNTIL XXXX XXXX AND THIS IS WHERE THE MESS IS TAKEN TO A WHOLE NEW LEVEL!!!! 
AGAIN RECEIVED A TOTAL LOAN FORGIVENESS EMAIL AND THEN AGAIN ANOTHER OOPPS MISTAKE EMAIL!!! 
XXXX WEEKS LATER-OOPS WE MADE A MISTAKE SO I STARTED ALL OVER AGAIN : XXXX transfer of documents request XXXX stating no longer in default now XXXX access XXXX. Etc XXXX I WASNT ABLE TO APPLY FOR XXXX ONLINE BECAUSE THERE WAS AN OLD IDR APPLICATION WITH PENDING STATUS FROM XXXX!!!!! XXXX YEARS!!!!! THIS IS STILL THE CASE AS OF TODAY-SEE ATTACHED SCREENSHOT!!!!!!! 
XXXX DEADLINE- I HAD TO FAX MY DOCUMENTS INCLUDING XXXX APPLICATION, XXXX PROOF OF INCOME, PSLF APPLICATION DOCUMENTS -FAX CONFIRMATIONS ATTACHED XX/XX/XXXX XXXX ; XXXX, XXXX; XXXX AND XXXX ; XXXX TO DEPT OF XXXX AND XXXX XXXX AND CONFIRMED RECEIPT OF DOCUMENTS HAD XXXX UPLOADED XXXX STAFF XXXX MEMBER PUT IN WORK ORDER FOR OLD XXXX FROM XXXX TO BE DELETED-THIS OBVIOUSLY NEVER HAPPENED! 
FROM XX/XX/XXXX XXXX XXXX, I CALLED AIDVANTAGE MULTIPLE TIMES BECAUSE I HAD RECEIVED A BILL WITH A PAYMENT OF {$180.00} MONTHLY DUE XX/XX/XXXX. XX/XX/XXXX XX/XX/XXXX. 
CALLS : XX/XX/XXXX, XXXX, XXXX, YOU ARE IN A HOLDING PATTERN-CALL BACK XX/XX/XXXX, AND XXXX XX/XX/XXXX -I WAS TOLD MY NEW XXXX WAS PROCESSED! THIS IS NOT TRUE BECAUSE AS OF TODAY I AM STILL IN A STANDARD PAYMENT PLAN!!!! 
XX/XX/XXXX, XXXX, AND XXXX I CALLED XXXX XXXX I WAS TOLD I AM IN A HOLDING PATTERN AND THAT MY LOANS WERE ON TEMPORARY HOLD AND MY DELINQUENCIES DELETED! NONE OF THIS WAS TRUE! THEY NEVER DID IT! 
XX/XX/XXXX CALLED YET AGAIN ONLY TO HEAR THE SAME THINGS XX/XX/XXXX CALLED AGAIN AND WAS TOLD MY PSLF HAD EXPIRED! XXXX!!! HAD TO GET MY EMPLOYER XXXX XXXX XXXX THAT IS CONFIRMED AND VERIFIED TO FILL OUT YET ANOTHER PSLF FORM! 
XX/XX/XXXX FAXED AGAIN MY PSLF FORM APPLOCATION AND CONFIRMED RECEIPT AT XXXX ; XXXX SEE ATTACHED XX/XX/XXXX RECEIVED A LOAN DELIQUENCY NOTICE XX/XX/XXXX CALLED YET AGAIN AT XXXX SPOKE TO XXXX WHERE I LEARNED THAT AIDVANTAGE XXXX DONE THEIR JOB YET AGAIN. DELINQUENCIES NOT CLEARED LOANS NOT IN FORBEARANCE, INCOME XXXX INFO NOT UPLOADED AND NO PSLF FORM. SO I UPLOADED THEM DIRECTLY INTO THE AIDAVANTAGE SITE ON XX/XX/XXXX! 
TODAY XX/XX/XXXX I DECIDED TO CALL THE DEPARTMENT OF EDUCATION WHERE I FINALLY GOT SOME HELP AND ANSWERS FROM A LOVELY WOMAN NAMED XXXX. 
WHICH IS WHY I AM FILING THIS COMPLAINT. 
AS YOU CAN SEE FROM THE ATTACHED MY OLD XXXX FROM XXXX IS STILL IN THE SYSTEM-DELETE! 
ALSO BOTH MY XXXX AND XXXX FORM APPLICATIONS AND SUPPORTING DOCUMENTATION WAS SENT AND CONFIMRED RECIEPT IN XX/XX/XXXX WELL BEFORE EITHER THE XX/XX/XXXX AND THE XX/XX/XXXX DEADLINES!!!! 
as of today i also find a complain via fax with the XXXX XXXX XXXX XXXX XXXX XXXX of issues and actions