Consumer complaint received 2021-07-20
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: Long & Foster Financial Services, Inc. (GA)

I applied for a loan with XXXX XXXX # XXXX at XXXX Mortgage on or about XXXXXXXX XXXX. After submitting my tax documents, VA Benefits, ID, Social Security Number and other requested documents, I received a pre-approval letter. Yet after several bids for a home were unsuccessful, I decided to change my approach by getting a more seasoned real estate agent and utilizes the down payment assistant programs ( XXXX  ) that XXXX offered which provided up to 4 % downpayment assistance and since I was using my VA loan ( 100 % financing ) I was told I could use the downpayment for my closing cost. Yet after having an extensive conversation with both my new agent and XXXX XXXX, to confirm I could use the XXXX downpayment assistance to cover my closing cost, I put an offer on a house on XX/XX/XXXX only to be told once the offer was accepted that Prosperity Mortgage no longer worked with XXXX as of XX/XX/XXXX, for various reasons but as a concession he could raise my interest rate to give me a credit that would cover my closing cost. While, I was very disappointed in XXXX XXXX 's lack of company knowledge, I merely voiced my concerns on how I didn't like surprises and given we had just had an extensive conversation on XX/XX/XXXX, to confirm I could use the program, I pushed through because after looking for a house for over 3 months and being outbid on multiple properties, I was overwhelmed and tired of looking. Here 's why I am reaching out, shortly after expressing my concerns to XXXX XXXX, our business relationship took a turn for the worst. My loan went to the underwriter, but prior to that I had some issues with the IRS, due to Covid-19, my amended taxes had not been processed, for which XXXX XXXX, instructed me to contact the IRS to set up a payment plan, because my amended taxes reflected a balance, but my transcripts reflected a XXXX balance. After many conversation with the IRS and XXXX XXXX, I was able to get a XXXX Installment agreement, yet after submitting the document to XXXX XXXX, he quit the company, and I was informed by his superiors that my loan was denied because they were not able to verify my income with the IRS. I was also told by his supervisor XXXX XXXX XXXX XXXX, that a payment plan would have never been sufficient if the IRS hadn't processed the amended taxes and updated it in their system. Subsequently, I lost earnest money, pool and home inspection money because XXXX XXXX was unethical in his XXXX XXXX to get a deal done. While, I would love to be a homeowner again, if XXXX XXXX would have been upfront and honest, like other loan officers I spoke to after being denied, I would have respectfully waited until the IRS had my amended taxes updated and reported on my transcript. While, I am not 100 percent sure, but given my first real estate agent who I fired due to her lack of experience, referred me to XXXX XXXX. I sincerely feel they were in XXXX and equally unethical by not advising me, my loan was never going to be approved without the IRS reflecting my amended income. Lastly, I would like to add, the home buying process is hard enough in this market but with unethical, uninformed, money hungry loan officers makes it even harder. I trust this message was detailed enough and will help you make the best decision in reprimanding XXXX XXXX, as I see it, anyone who would be as malicious and unprofessional as XXXX XXXX should not be licensed to work. 
Thank you for your attention to this matter, XXXX XXXX