Consumer complaint received 2024-10-01
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: First Technology Federal Credit Union (NY)

I have contacted the customer service reps several times with the chat feature ( see communications below ) and several phone calls to ask when my promotional account opening bonus ( {$300.00} ) would post to my checking account. Conditions for the bonus includes over XXXX {$1000.00} in ach payroll direct deposits for XXXX consecutive months after account opening. My checking account was opened with First Tech Financial C.U. on XX/XX/year> with a {$27.00} deposit. XXXX ACH payroll deposits were sent from my sole proprietor business account with XXXX for {$1000.00} on XX/XX/year>, {$1000.00} on XX/XX/year> and # XXXX on XX/XX/year> satisfying terms of promotional bonus. As of the date of this complaint ( XX/XX/year> ) the problem has not been resolved and the bonus due has not been credited to my First Tech Financial checking account. Below is a record on my chats with BMO customer service reps, most recent are listed first. 


********************************* First Tech Federal Credit XXXX, XXXX XXXX  Greetings XXXX, XXXX understand how important it is that you receive all of the benefits you qualify for. I would be happy to help you with this. 

I've submitted a case to my back office explaining the reason that your qualification should be valid and providing them the documentation you've provided. Someone from our team will review your request and get back to you within XXXX business days. XXXX also send you a confirmation email with a case number. 

I've provided a link to the First Tech Rewards Checking and Savings qualifications and benefits information. 

High-Yield Checking and Savings Accounts | First Tech Federal Credit Union If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX XXXX  to XXXX XXXX  and Saturday and Sundays XXXX XXXX  to XXXX XXXX  XXXX. 


Sincerely, XXXX XXXX Associate High-Yield Checking and Savings Accounts | First Tech Federal Credit Union More savings. More convenience and ease. Visit the First Tech site for more info. 



XXXX XXXX XXXX XXXX, XXXX XXXX Hello again and thanks for getting back to me. As I have stated several times in past communications, as sole proprietor of my own business I am the employer. I pay the salary from my XXXX  business account with a payroll direct deposit ACH transfer to my personal checking account with First Tech Federal Credit Union. 
I have attached my business credential document. 
XXXX XXXX First Tech Federal Credit UnionXXXX, XXXX XXXX  XXXX XXXX, XXXX appreciate your patience while we had this researched further. We recently received an update and I wanted to share this with you. 

The team researching this is stating the information provided are statement records ; however, they are needing the pay stubs with the employer information listed. Can you provide pay stub that show your employer information? 

If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX XXXX  to XXXX XXXX  and Saturday and Sundays XXXX XXXX  to XXXX XXXX  XXXX. 


Sincerely, XXXX XXXX Associate Sender Image First Tech Federal Credit UnionXXXX, XXXX XXXX  XXXX XXXX, XXXX you for your follow up message regarding the First Tech Rewards Checking direct deposit promotion. I will be glad to assist. 

I see XXXX of the attached documents have already been forwarded to the appropriate team for review. Please allow 2-3 business days for review and we will contact you with an outcome. 

If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX XXXX  to XXXX XXXX  and Saturday and Sundays XXXX XXXX  to XXXX XXXX  XXXX. 


Sincerely, XXXX XXXX Associate Sender Image XXXX XXXX, XXXX XXXX  Hello XXXX and thanks for your phone call. Please see the attached files and forward them to your back office for their review. Please let me know of any updates and/or other information you may need. 
XXXX XXXX XXXX Attachments first tech payroll XXXX  XXXX XXXX first tech payroll XXXX  XXXX XXXX first tech payroll from XXXX XXXX XXXX Account Information/Requests First Tech Rewards Checking Account number ending XXXX XXXX Attachments Sender Image First Tech Federal Credit XXXX, XXXX XXXX  Hello XXXX, I called you today XXXX ( XXXX ) XXXX and left a message. Do you have a statement from the business account that we can provide to our back office for the months that the external transfer was submitted. 


If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX XXXX  to XXXX XXXX  and Saturday and Sundays XXXX XXXX  to XXXX XXXX   XXXX. 


Sincerely, XXXX XXXX Associate Sender Image XXXX XXXX, XXXX XXXX  Hello again XXXX and XXXX for getting back to me. XXXX XXXX is not my employer. I am self employed and sole proprietor of my business XXXX XXXX XXXX. XXXX XXXX handles my business account and I pay my own salary. I have encloses copies of my business transaction for the months that include direct deposits from my business account to XXXX XXXX XXXX. Also a copy of my business debit card. Please let me know if you need any more information. 
Thanks, XXXX XXXX XXXX Attachments business XXXX XXXX XXXX XXXX XXXX XXXX payroll XXXX payroll XXXX payroll.jpg Sender Image First Tech Federal Credit XXXX, XXXX XXXX  XXXX XXXX, XXXX have received an update from our back office. How our direct deposits work is the deposits must come from an employer and/or a payroll department. Because your XXXX deposits show XXXX XXXX, our back office would need a proof of employment from XXXX XXXX XXXX. 

If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX to XXXX and Saturday and XXXX XXXX to XXXX XXXX. 

Sincerely, XXXX XXXX Associate Sender Image First Tech Federal Credit XXXX, XXXX XXXX  XXXX XXXX, XXXX have submitted a request to our back office for further review. Someone from our team will review your request and get back to you within XXXX business days. XXXX also send you a confirmation email with a case number. 

If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX to XXXX and Saturday and XXXX XXXX to XXXX XXXX. 

Sincerely, XXXX XXXX Associate Sender Image XXXX XXXX, XXXX XXXX  XXXX XXXX and XXXX for your prompt response. The XXXX XXXX XXXX account is my company, XXXX XXXX, sole proprietor. The ACH transfers from this account to the First Tech Federal Credit Union are a payroll to me, my salary. Please reconsider. If you still feel I have not met the qualifications I will forward all of this information and communications to the Consumer Financial Protection Bureau and let them decide. 
Truly, XXXX XXXX Sender Image First Tech Federal Credit XXXX, XXXX XXXX  XXXX XXXX, XXXX you for giving me the opportunity to assist you today. I understand the need to confirm if you've qualified for the payroll direct deposit bonus. 

After review, you don't qualify. There are no direct deposits from an employer. The deposits made were XXXX deposits from XXXX XXXX XXXX account. This doesn't meet the criteria of payroll or employer direct deposit. I'm sorry about this. Our policy is very specific. 

If you need additional assistance, please reply to this message. We respond Monday through Friday between XXXX XXXX  to XXXX XXXX  XXXX and Saturday through Sunday between XXXX XXXX  to XXXX XXXX  XXXX. 

Sincerely, XXXX XXXX XXXX First Tech Federal Credit Union XXXX XXXX XXXX XXXX, XXXX XXXX  Hello. I would like to know the status of my promotional bonus : " First Tech Federal Credit Union is offering a bonus {$300.00} when you open a new checking account and complete the following requirements : Set up a new payroll direct deposit to your First Tech Rewards Checking of $ XXXX per month for a minimum of XXXX months '' I have had direct payroll deposits from my sole proprietor business account at XXXX  of + {$1000.00} for XXXX consecutive months ( XXXX, XXXX and XX/XX/year> ) made into my First Tech Federal Credit Union checking account. Please let me know if you would like images for verification of my business account of the direct deposits. 

Thanks for your help in this matter. 

XXXX XXXX