Consumer complaint received 2023-12-27
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO. (NJ)

Postscript After I have notified the seller ( XXXX XXXX XXXX ) of XXXX the termination of conversation on the message function of the XXXX, the seller still contacted with the message portal of XXXX, therefore, I answered as shown on the print-out with this postscript. I tried to contact with XXXX customer service, XXXX, with a slight hope to be able to contact ; however, the email was not received at all. Since I have the previous experience that there was no strong online customer service with this company, XXXX, I have decided to add this part with print-out to show what I have tried to do for the peace of my mind. I strongly wish this seller will not contact with me, since there is no point that he/she just continue to say same thing to prove his/her products is right. And I believe it is natural as a seller, but he/she just continue to say same thing without any proceeding. Therefore, I preferred to stop the transaction, but he/she continues. XXXX said the seller cancelled the transaction at XXXX XXXX, but I am not sure what that means clearly. The message did not clearly say the refund or anything. Anything all, I just wanted to say I want to make my products, not sellers. I believe he/she just say, sorry to happen and try to solve the issue without causing anger and frustration of the buyer. Anyway, I have bought once from this seller in summer, and that data was disappeared by the XXXX, as far as my friends said. Maybe, I am over-reacted ; however, most likely, many XXXX and other XXXX university students, faculty, and staffs are fighting with similar reactions. These seller and customer services should realize and learn how to contact with the customers, who might have the cyber-attacks. 

When I tried to move this seller to spam file of XXXX conversation, since I did not want to spend my energy and sanity by continuing this seller, I found out there were XXXX boxes of same seller. One was asking help, and another continued to send the mail. I am not sure what this help means since I have tried to find out the help function of XXXX to ask the advice to finish this matter. However, I could not find out at all. I believe this might be one of the reasons this irritable conversation continued. Since I am not sure why there were XXXX conversation boxes from the same seller, I instantly had the feeling he/she was a XXXX which caused me the feeling of disgust. I feel so because I had weird mails for several semesters. 

Since the seller said the pins are safe to use. I will use them by using the plastic origami papers, which are shiny and charming. And I will sell most likely {$1.00}, with the explanation to my customers, who are used to see the beautiful XXXX rice paper products, regarding this experience. I do not use the plastic origami for my products usually, even though I have a question how to deal with the edge of pin base, where the liquid part of glue contact. Anyway, I will try. The XXXX shop says safe, so please get it by {$1.00}. 

Sincerely,