Consumer complaint received 2023-09-21
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Credence Resource Management, LLC (IL)

Ive received a copy of my credit report and I noticed that account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has been added back to my report as Credence Resource Management XXXX XXXX XXXX XXXX XXXX. I disputed the inaccuracy of this old account on XX/XX/XXXX and they removed it from my XXXX report. It was placed back on my XXXX report as well as my XXXX report which really confused and blew me. The Consent Agreements ' language on preventing reinsertion was incorporated and expanded upon in the 1996 Amendments to the FCRA. Under Sect. 1681 ( a ) ( 5 ) ( B ), information CAN NOT be reinserted unless it is " certified '' as complete and accurate by the furnisher. Moreover, a CRA, five business days prior to any reinsertion, must notify the consumer, and also provide the name and address of the furnisher and inform him or her of his right to add a statement. I have not received such letter. On XX/XX/XXXX, I sent XXXX and XXXX a letter through certified mail stating that this illegally reported account has to be deleted from my report immediately as this not only a violation of the law, but a violation of my rights. XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX I also requested that they send me an updated copy of my credit report upon completion as well as proof validating that this is my debt. I requested that they show me the ORIGINAL contract of this debt with my WET signature. I requested that they show me the billing AND payment history of this debt. I requested that they show me the proof of ownership and the right to collect on it. I stated that if ALL of this action is not taken within 30 days, I will forward this over to the FTC as well as the CFPB and go to my Attorney General. It has been 30 days, they have sent NOTHING in the mailbox of XXXX XXXX XXXX XXXX, XXXX, IL, XXXX, USA, my primary mailing address as listed in the two credit reports. On XX/XX/XXXX, I logged into my XXXX account to see that my investigation was completed with a remark Account previously in dispute-now resolved. reported by credit grant ; >PLACED FOR COLLECTION<. 9 times out of 10, credit bureaus like XXXX and XXXX will accept anything the furnisher/collection agency tells them. This illegal act is known parroting, as they are simply repeating what the collection agency said, and NOT doing an actual, thorough investigation providing what I requested from the first letter. They used the XXXX  system, a system that allows efficient processing of a majority of your customers disputesonly for their benefitbut highly inefficient such that it fails to capture critical details of them, as in my case. They intentionally go this route and even put stalling remarks like Account information disputed by consumer, meets FCRA requirements on Credit Karma to drag out the time it takes to fix the error on the consumers credit report. Additionally, the supporting documents are NOT transferred in my XXXX, so the important information does NOT follow my dispute through the investigation process. Both Credence Resource Management and the Credit Bureaus that I listed are violating the FCRA and the LAW. They are REQUIRED to uphold my legal rights. I called Credence Resource Management on XX/XX/XXXX. I told them that they still haven't verified the debt after 30 days. They still have NOT sent what I requested in my mailbox. The agent then tells me that my dispute was " frivolous. '' not even notifying me within five business days as required bye Law 15 U.S.C. 1681i ( a ) ( 3 ) ( B ). I am afforded consumer protection by the FCRA. He told me to contact XXXX. I said, " I don't need to contact XXXX. Why are you telling me to contact XXXX as if I ever owed debt to them? '' He then stated that they weren't collecting on the debt, yet the account is still being listed as a collection on my credit report. I emphasized this again, and he said that they will be removing it, but couldn't provide a timeframe. He was lying. When a furnisher says they will remove a collection, it has to be done immediately. It has been over two days and it is still on my XXXX and XXXX credit report. They have caused me intense anger, intense stress, and tremendous shock. I'm a full-time XXXX XXXX XXXX already in a high-stress environment. A person my age shouldn't even be stressing about matters like this, but here I am. They have caused me to get behind on my academics. They have defamed my character. They have failed to Conduct a reasonable investigation by 15 U.S.C. 1681i ( a ) ( 1 ) ( A ). They have not validated my debt and still continue to report to the credit bureausgoing against FDCPA Section 809 ( b ) FTC opinion letter XXXX from XXXX. They have pulled my credit file without permissible purpose, injuring my credit file and credit score, going against FCRA Section 604 ( A ) ( 3 ). My Transition score even dropped XXXX points after the investigation was " completed '' I am now doing as I stated and also taking them to court for violating the law. Effective immediately.