Consumer complaint received 2022-04-09
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Credence Resource Management, LLC (TX)

XXXX XXXX XXXX and their agent refuse to correct their errors and negligently continue to assert a balance is due when they know it is inaccurate. 




XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, Illinois XXXX Re : Notice of Disputed Debt - Attached Notice for Account XXXX Dear Representative : The most recent attached bill issued XX/XX/XXXX, is inaccurate. To date I have not received the corrected bills I have requested in writing and in my phone calls going back almost 6 months. Your repeated failure to address the billing errors I brought to your attention forced me to terminate my service with XXXX XXXX XXXX. ( I had been a loyal customer of XXXX XXXX XXXX for over a decade who always paid his bills on time. ) I have attempted to work with XXXX XXXX XXXX to correct several errors made in billing me each month going back to XXXX of XXXX. To date you have both failed make adjustments agreed to in our phone calls and those mentioned in the calls and letters I have shared. 

Therefore, this letter is to notify you I continue to dispute the debt you allege I owe, and I have calculated what I owe XXXX XXXX XXXX in good faith and a check is enclosed for the portion of the debt I do not dispute which is {XXXX} ; any amount in excess of this is inaccurate and I dispute it in full. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX Re : Notice of Disputed Debt - Attached Notice for Account XXXX Dear Representative : I have attempted to work with XXXX XXXX XXXX to correct several errors made in billing me for months now. To date you have both failed make several adjustments agreed to in our phone calls. Therefore, this letter is to notify you I disputed the debt in full. I have called you on at least 4 occasions regarding these billing errors now and ask that you please revise your bill to take into account what was agreed to and discussed in those phone calls. 

Please refer to the notes and recordings of my prior phone calls with your representatives to gather the information you need to issue a revised and correct bill. I will promptly pay what I owe once you provide an accurate and detailed invoice of any balance I owe. 

Three of the key issues discussed in my phone calls include the following. 
1. I was told my bill would be {XXXX} a month plus taxes on XX/XX/XXXX, yet it was {XXXX}. Attached is the documentation where XXXX XXXX XXXX acknowledged my bill would be {XXXX} a month going forward dated XX/XX/XXXX. 

2. I spoke XXXX XXXX XXXX in an attempt to resolve this matter on XX/XX/XXXX, they acknowledging they failed to cancel the service on line XXXX and my bill was wrong. They assured me they would make adjustments to my bill which they have failed to do to date. They gave me a case number of XXXX. 

3. In one of my calls they said they would correct the error for charging me an early termination fee for the line XXXX since it not terminated but replaced with line XXXX which has not happened to date. 

Look at your records, I had been a faithful customer for over a decade and always paid my bill on time. However, your failures in this matter, continuing billing errors, and remarkably poor customer service on my account issues since XXXX of XXXX forced me to move my service to another provider.