Consumer complaint received 2024-10-09
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: TransferWise Ltd (GA)

XXXXXXXX XXXX XXXX XXXX XXXX XXXXt had partnerships with Wise, XXXX, and XXXX, and during the period of XXXX to XXXX, personal data from XXXXXXXX XXXX may have been compromised. Heres a clearer breakdown of what youre describing : Key Points of the Situation : 1. Partnerships Involving XXXXXXXX XXXX : XXXXXXXX XXXX XXXX  XXXXXXXX XXXX XXXX had relationships with multiple financial entities, including Wise ( formerly TransferWise ), XXXX, and XXXX. 
During the time frame of XXXX to XXXX, these entities worked together in processing payments, managing accounts, and issuing cards ( such as XXXX and XXXX cards ). 
2. Data Breach Incident : During this partnership period, XXXX XXXX  XXXX XXXX ; XXXX experienced a breach of personal information related to accounts held with them. 
The breach could have impacted accounts linked with Wise, XXXX, and XXXX, leading to the unauthorized use of personal and financial data. 
3. Impact on Your Account : You believe your personal information was compromised as part of this breach, contributing to fraudulent activity on the account linked to XXXXXXXX XXXX, which held a XXXX you never received. 
Since the account was flagged for fraud, youre stating that the responsibility for any debts or fees should not fall on you, but rather the institutions involved due to the mishandling of your data. 

Claim Summary : Liability for Unauthorized Activity : You are arguing that XXXXXXXX XXXX XXXX XXXX XXXX XXXX  and its partners ( Wise, XXXXXXXX XXXX ) are responsible for the breach that compromised your personal data and led to fraudulent activity on your account. 
Data Breach Period : The breach is believed to have occurred between XXXX and XXXX, during the period when XXXXXXXX XXXX was actively partnering with Wise, XXXX, and XXXX  to process transactions and manage accounts. 
Account Compromise : You believe your account was compromised due to this breach, and you should not be liable for any fraudulent debts or fees that resulted from it. 


Q : How has the product/service not met your expectations? 
A : I never use wise bank products or services. I signed up for the account through the XXXXXXXX XXXX account. 

Q : What's your desired outcome of this complaint A : XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXt had partnerships with Wise, XXXX, and XXXX, and during the period of XXXX to XXXX, personal data from XXXX XXXX may have been compromised. Heres a clearer breakdown of what youre describing : Key Points of the Situation : 1. Partnerships Involving XXXX Bank : XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX had relationships with multiple financial entities, including Wise ( formerly TransferWise ), XXXX, and XXXX. 
During the time frame of XXXX to XXXX, these entities worked together in processing payments, managing accounts, and issuing cards ( such as XXXX and XXXX cards ). 
2. Data Breach Incident : During this partnership period, XXXXXXXX XXXX XXXX XXXX ; XXXX experienced a breach of personal information related to accounts held with them. 
The breach could have impacted accounts linked with Wise, XXXX, and XXXX, leading to the unauthorized use of personal and financial data. 
3. Impact on Your Account : You believe your personal information was compromised as part of this breach, contributing to fraudulent activity on the account linked to XXXX XXXX, which held a XXXX you never received. 
Since the account was flagged for fraud, youre stating that the responsibility for any debts or fees should not fall on you, but rather the institutions involved due to the mishandling of your data. 

Claim Summary : Liability for Unauthorized Activity : You are arguing that XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX and its partners ( Wise, XXXXXXXX XXXX ) are responsible for the breach that compromised your personal data and led to fraudulent activity on your account. 
Data Breach Period : The breach is believed to have occurred between XXXX and XXXX, during the period when XXXX XXXX was actively partnering with Wise, XXXX, and XXXX to process transactions and manage accounts. 
Account Compromise : You believe your account was compromised due to this breach, and you should not be liable for any fraudulent debts or fees that resulted from it.