Consumer complaint received 2022-03-18
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO. (NV)

Approximately five months ago I sold my car to someone off XXXX and I was paid in two checks both from the IRS written to the buyer and signed " paid to the order of '' in the XXXX, Nevada Chase branch. That being the banks policy of depositing third-party checks must be done in the presence of the teller in the bank. The teller took them deposited them into my account I was given a receipt. The total amount of the deposit was XXXX the first check was for XXXX and the other was for XXXX That was on XX/XX/2021. I was told that the money wouldn't be available for ten days. I waited approximately fifteen days to find out what happened. During the waiting period I was able to log on to Chase 's online banking app. Then on or about XX/XX/2021 I wasn't able to log on the app. The app said to call Chase customer service. I went into the bank and the bank manager informed me that my account was frozen and she called customer service and I was informed that my account was going to be closed and I would be receiving the balance minus any fees within ten business days. During the ten day waiting period I called customer service and was told that since the checks were third party the bank didn't cash them and that I was to contact the person the checks were written to and have them go into the bank again and verify that he gave me his permission to deposit the checks. I informed the bank operator that it was a business transaction done in front of the teller at the bank and that I no longer had any contact with said individual. I was then told that there's nothing that could be done other than that. I then went back into the XXXX location to talk to the manager. He looked on his computer for several minutes and once again I was told that I would be receiving a check within ten business days that was on or about XX/XX/2021. I still haven't received any correspondence from the bank about anything. Once again I waited ten to fourteen days for my funds to come in the mail and again nothing came. I then went online and did some research and called the Chase executive offices in New York hoping for a solution. I was assigned two different " case workers ". The first was very rude to me and suggested that I call back in a month or two to see if the fraud department changed their minds. That was on or about XX/XX/2021. Again I did as instructed I kept trying to contact said individual to no avail. I even called the issuing bank to see if I could get them to help. I was informed by the issuing bank that the checks had indeed been cashed and cleared back on the XXXX of XXXX. ( Three days after the initial deposit to be exact. ) The issuing bank told me there was nothing they could do due to the fact that no fraud had been committed and the checks had been cashed. I then went to calling the Chase corporate offices almost daily to rectify the situation. Again I was giving another " case worker " who seemed as though she was really trying to help. I told her I had a Bill of sale that both he and I had signed and it had photo copies of both mine and said individual drivers license and ID card as well as our signatures on it. I was told to email or fax them attention Chase Executive offices. ( I did both ). That was on or about XXXX, XXXX 2021. A few more weeks go by and she called me back and informed me that my documents weren't exceptable. I was told that the money was being held and after a period of time it would go to the state of Nevada for me to somehow claim. I waited and did some research online to see what I could do. I called the Chase Executive again on or about XX/XX/2021 and was informed by another worker that they would be keeping my money until the situation was resolved. I lost a lot during these past five and a half months my home, my car, and a lot of self esteem as well as time and energy. I'm hoping something could be done so that I can receive my money. I finally received a letter from chase on or about XX/XX/XXXX stating that my account was frozen and they would be closing it and I would be receiving a check within ten business days. This almost two months later after I was told the account had been closed and still I have yet to receive anything. I've called a few times since but each time I'm told my money is being held in a DBA account until the situation can be resolved. I'm tired of being frustrated and angry can you please help get my funds returned to me this is a travesty. I have done everything right from the beginning of when I first deposited the checks. As far as J.P Morgan and Chase policies state my fund should have been returned to me forthwith months ago. Thank you for your time and understanding. Your assistance is greatly appreciated. For Chase Account ending in XXXX.