Consumer complaint received 2020-02-05
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: JPMORGAN CHASE & CO. (CA)

I am filing this complaint against Chase Bank branch at XXXX XXXX XXXX XXXX, XXXX, CA XXXX.XXXX  XXXX ( FINRA CRD Number : XXXX ) is the banker assigned to my account. 
The primary complaint is against the high pressure sales solicitation attempting to have me sign up for Chase 's private banking account committed by this banker. I opened a regular checking account with this banker on XX/XX/2020, and during the account opening session this banker kept probing me regarding my total asset and suggesting me to enroll in private banking account. I was given false and misleading promise verbally by this banker that she guaranteed I would always have her highest priority and excellent service. I was also told that Chase private banking offers unique and exclusive investment opportunities that almost always produce gains. I was hesitant during the session, so I did not sign up for the private banking account but instead signed up another premium account ( Chase Sapphire Checking ) due to similar false promises given by this banker. I was also provided with this banker 's business email and was told I can expect quick response to any banking question. In the following week, I sent several email inquiries but the banker replied none. 
The banker called me on XX/XX/2020 and answered one of my email questions while she also asked in the phone regarding my stock investment plan. The banker was trying to convince me to sign up for Chase professionally managed brokerage account, but I declined and told her I was only interested in self-directed brokerage account. The banker sounded upset immediately in the phone call and hanged up rudely. 
I had an appointment set up by this banker to meet with another financial adviser in the branch on XX/XX/2020, but I was sick on that day so I wrote an email to the banker to reschedule. The banker did not reply as usual and did not answer phone either. I wrote another email on XX/XX/2020 to follow up, and the banker finally called. In the phone call, the banker stressed that because I am not her private banking customer she wouldn't have any bandwidth to serve me and blamed me of taking too much of her time. When being asked why she never replied email, the banker provided an illogical answer claiming that Chase restricted her from replying customer emails due to certain policy. In the phone call upset by the fact that I did not sign up for the private banking account that she bragged about, this banker lost control of her temper and yelled at times. The banker also threatened that I was not welcomed in the branch and have set an expectation too high for any banker to meet. I requested to speak with the banker 's supervisor, but was told that I can complain freely and she did not care and then I was put on hold. The banker has never contacted me since then though she still has not finished processing my request to reschedule the appointment. The banker also told me that she ordered a check book for me during the initial account sign up session, but I found out she actually forgot doing that by contacting Chase customer service after waiting 2 weeks for the ordered check book and none was received. When being asked about the reason, the banker denied that she forgot and instead was blaming the order submission system has been unreliable. 
In sum, this banker has barely shown any professionalism, provided false service promises and applied a high sales pressure. The banker has also demonstrated discrimination against me due to my account tier lower than Chase private banking account. I also contacted Chase customer service to escalate the issue, but there is not any action taken by the bank.