Consumer complaint received 2021-07-14
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Credence Resource Management, LLC (GA)

I sent out a Debt Validation Letter to XXXX XXXX XXXX  and their Collection Agency in the Name of Credence to provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the creditor and asked for legal documentation according to the Fair Debt Collection Practices Act ( FDCPA ). If the collector completely fails to respond to the validation letter, again they have 30 days to do so, then legally they must cease collection efforts, and remove negative items placed by them on your credit report ( Its been over 4 months and none of all the Documents I asked, according to my rights for have been provided ). 

I have not used the service from XXXX XXXX XXXX from the first day XXXX have set up with them. The way I got set up with their phone service was through representative with XXXX XXXX XXXX in the name of XXXX XXXX that stop me at a XXXX. XXXX gym located in XXXX Georgia. The male representative in the name asked me who was my current cellphone provider, I replied XXXX, who I have been with for 5 years.. He then asks me how many lines I had with XXXX ; I told him, XXXX. XXXX XXXX then said, XXXX XXXX XXXX has a promotion that is {$250.00} given to me for each line that I get switch over From XXXX to XXXX XXXX XXXX. I let him know that was a good deal and that Im interested but that I was still paying off a phone with XXXX with a line associated with it and if I did switch over how much would be my bill. He informs that that wouldnt be problem because with the {$750.00} promotion credit in total that I would be receiving from all three lines Im switching over to them, can go towards paying the phone off with XXXX. We later went through my options that he presented, and I chose the $ XXXX {$90.00} bill option for all three lines. We got all the set up process done and fast forward a month or so later after switching my lines I was charged way more then I was promise, never received all three {$250.00} promotion offer for all three lines I switch over and never was able to use my new XXXX XXXX XXXX SIM CARD because the phone that I had was still being payed off through XXXX ( after I repeatedly told him this situation that he told me to not worry about ). 

I have spoken to over XXXX customer service personnels in the time span of XXXX XXXX months, XX/XX/XXXX, from each department at XXXX XXXX XXXX and no one helped, some associates even hung up on me which really upset me because that was very poor customer service. 

That last personnel from XXXX XXXX XXXX customer service was very understanding and told me she was going to save on file and send my complaints to corporate or and higher up department to resolve my dilemma and to wait for a phone call. It has been months now and Im still being charge and my credit has went down almost XXXX points all because of a phone service? a service that i did not even received have yet to be contacted to resolve anything.