The Waterbury Democrat., 1943-11-18
A TYPICAL DAY IN JACK AND
 HEINTz PLANT

Cleveland. Nov. Is. CUP)-A re- porter was invited to spend a day at Jack & Heintz, Inc. the Cleve- land war plant whose name is be- coming legendary in the con;em- porary history of American indus try.
 A husky guard met the reporter at the administration building at 5:30 a. m. William s. Jack, the com- pany president, already had been in his office four hours talking to night-shift workers.
 Jack, known to his associates" as Bill, was sitting at a table be- heath enormous, flag draped por- traits of himself and Ralph M. Heintz, vice president and founder of the concern.
 Both executives were speaking into microphone which amplified their voices to any part of the huge plant. Rowing mikes" were being passed among the associates and one after another spoke to report a minor grievance.
 There were complaints like the need of a cuspidor, excess profanity in a particular department, a com plment to foreman, girls on cer- tain machines thought they were entitled to mere pay. May We have a ruling on that, Bili?" was the usual question at the end of each report.
 | Then Jack would explain at length that cuspidors would be made available immediately, that wages were frozen, that horseplay was dangerous, that all associa -es should use language they would speak ia the presence Of their chil- dren.
 One associate, newcomer, wanted to know whether it would be wise to take time off from work to { attend educational coures in various institutions.
 T think q man who gets his edu- | cation on the job working in this plant will tird that 1t far outclasses any school CT college he could have | attended" Jack advised. But Jack vas not always paternal or cajCl;ny to the requests of his associates. Often he settled issues firmly and finally. Such was the case of an associate who wanted to know if he were breaking a rule by not eating breakfast before report ing for work.
 "1ll tell the cockeyed world you're breaking a rule" Jack said. The meeting broke up at 6:45 a. m. when the associates departed to get their machines in prepara- tion for the a. m. shift. Jack sat down to 8 nasty breakfast of ham and eggs.
 But before the meeting dispersed Jack called for a volunteer quartet to sing "Jahco's victory song," the plants alma mater. The president took the lead in the singing-one for all and all for one :"
 AS the ' a. m. shift started, group of 100 foremen were called into Jacks office for a brief pep talk" and then the plants entire personnel were summoned via the public address system to listen.
 The meetings are not scheduled because Jack believes they are more spontaneous that way"
 One day, as an experiment, the day meeting at the plant heard recording of Jacks hour-and -35- minute address to the night shift. One associate commented: Thank God we have found a way to save at least a part of Bill Jacks voice."
 In the recording Jack discussed with frankress the plants produc- tion figures, orders on hand, profits and even his own salary picn ns was not information to be banded about outside the plant.
 The address was typical of the impromptu happenings at the plant. The public address system, when not used by Jack is entertain ing the associates with musical selections from the radio room. Jack believes the men and women work better when they are happy.
 Most of the musical selections, except for the Jahco victory song and the Star-Spangled Banner, are largely requests and dedicat!ons." An associate may remember this is a fellow workers birthday. A intra- plant telephone call to the radio room gets results.
 "This is Sadie Jackson's birth day, and this Is for her, the public address system announces. Happy birthday, Sadie"
 News goes over the system four times daily. Other announcement are those for visitors, anniversaries, marriages, departures and such.
 What about the future? Jack puts it this way: "We expect to reach even higher standards, by our own ingenuity for producing more, better and cheaper than any labor anywhere in the world"