The Washington times., 1925-11-18
AUTO SERVICE
DEVELOP |NG
RAPIDLY
Makers Aim to Keep Servic-
ing of Car on Level With
Manufacturing
BY A. H. SARvIS,
Service Manager.
Buick Motor Company.


In connection with the rapid de-
VelopmeT1t Of the. automobile indus
try it is interesting to note the
attention that is being given by
automobile companies to the
servicing of automobiles. They are
constantly striving to develop serv-
ice to the point where 1T will be
on g. par with manufacturing
service that will meet every re.
Quirement of every customer.
Service has come to be recognized
not only as of prime Importance to
every car owner, but also to the
dealer as a permanent phase Of his
business, both in periods of depres-
sion and prosperity, and as very
important factor in the mainten-
ance Of sales OF new cars.
Advancement Rapid.
Probably no branch of industry
has developed with such startling
Tapidity as automobile service. Re-
Gently the advance has been espe-
ciaIly noteworthy. In place of the
slow hand methods Of short time
ago. are found special tools ana
equipment that do the work rap
idly and with q degree of accuracy
and refinement that rivals auto
manufacture, where limits of less
than one sthousandth of an inch
are not uncommon. Modern flat
rate systems and other new de-
veiopments in modern service man.
agernenf remove any, uncertainty
as to the cost, delivery. and treat
ment OF the car owners property.
In this development the me-
chanic holds the key. Competent
mechanics, well trained experts.
specialists on the cars they service,
are an absolute essential. Every
modern service station is building
an Organization Of such men and
specialized training, both for men
now on their organizations, and
6pr young men who are ambitious
70 enter this field.
Special Course Given.
One Of the most interesting Ct
these training programs is the
specialized service course which Is
given by the Flint Institute of
Technology, at Flint, Mich. This
course is a strictly modern train
ing in every sense. It covers in
thorough and complete manner
WEI RA1eS6 u COLSbEOEtlOusE lIldlI1e
tenance and repair, Including the
application of the most modern
tools, equipment, and methods
Graduates Of the course are recog-
nfzed experts.
Twelve weeks Of forty-four hours
each are required to complete the
course. and on its satisfactory com
pletion, the student receives a
diploma signed by executives of
the institute and also by officials Of
the Buick Motor Company. New
classes, which are strictly limited
IN size, are started every four
weeks. Already students represent
ing practically every State In the
Union and many foreign countries
have taken this course and have
established very enviable reputa-
ton for themselves and their school
IN service work
Course Required.
The General Motors Export Cor
poration is having its service men
and statesmen for foreign service
take this course in order to secure
the benefit OF this special training.
This course is simply one phase,
but q very important one in the
program to provide complete ser
vice to customers. It illustrates the
lengths to which automobile COM
panies are going to give lasting
value to the cars their customers
purchase.