The Birmingham age-herald., 1924-04-30
Handling Those
 Who Work For You
By suxrA saoyr

Hys JULIA Mp1T
 I think that all women. in their deal. ines with others who work for them or who wait on them in stores, caf, take a lesson from business men. Big business men seem to get good service from their employees and have com pRratively little trouble--with their of. flee workers, their assistants in busi- ness.
 This is largely because business men treat their employees as associates they make their assiStants feel that they are working with the boss, not for him. If more women would adopt this attitude toward their housebould help CTS and others who render them eerv. ices, think there would be less talk of "the servant problem" and every one concerned would be happier. Yet this does not mean loss of self-respect on the part of the employer.
 How many times have we heard it said of business men "The bigger the man, the simpler he is to approach it's the small man who is imperious and who puts on airs" By the same token we can say it of the women who has others rendering service to her, whether in the home, the shops or at q public restaurant.
 I think there are many persons who get bad service all their lives and who do not realize that they are getting it merely through their own stupidity and faulty attitude. We all know that money can buy service, but only serv- ice of an inferior kind. The person who is kind and considerate to those serving her will get sort of service in return that no money in the world can buy. Anyone who has the idea that it is smart to be overbearing, impolite and arrogant to persons in stores and other public places is making a great mis- take. There is nothing that more quickly shows ill-breeding than this. From the exhibition of this attitude one gets an insight into a persons charac- ter as well as into her bringing up or background. only need to see some one unkind or enabarrassingly rude to a salesman or servant for me to wish to avoid them as much as I possibly can.
 But leaving aside the feeling of the ennploye, how stupid and short.sighted it is of the offender. It is always < con fession of lack of confidence in ones 1SAA " " PotEuAi1tu& anu SupeElDf 10 others. It is the same trait that makes some persons ashamed to be seen talk ing to someone they do not think quite smart or fashionable, when they would be perfectly willing to talk to that per son in private.
 There are few simple principles of conduct for dealing with those who work for you. Simple and obvious as they may sound in the telling, they are all too seldom followed by women. At least that has been my observation.
 The first is: Never, unless un- avoidAbie, correct any ones mistake in the presence of other persons. Re member what was wrong and draw it to the workers attention later. If this is impossible, if the correction must be made at once, then do 1t as quietly and unobtrusively as possible. We all know that thera is nothing more hu- initiating than to have attention drawn to our mistakes before many people {; yet I have seen alleged society lA- dies" seold waitresses at tea parties be- cause they had forgotten this or that Never have an interview with those trif1e in the service.
 The second point of sanity is this !: who work for you if you are in a tenn per; this is not only on their account but much more on your own. It is very difficult to keep ones self-respect when angry, and certainly we cannot expect others to respect us at a time when we are not respecting ourselves.
 In all kinds of work, believe that a standard of discipline must be created by the person who is in the position of directing, and that q respectful atti- tude toward that person must be taken by the people who are being directed. This does not mean subservience, it simply means efficiency. To mention As an instance something which is close to me (and is as good an example as anyl no matter how we'll we naay know our theatrical director in hours outside of rehearsals, we must ob- serve an attitude of respect and ohedi- ence to his orders when at work on the stage preparing for dramatic pro duction.
 l do not see how it can be otherwise between women and servants in their horaes, and between women and the mil lions of public servants in the stores, shops and hotels of this continent. I, for one, would be glad to see more mt- tual respect between women and those who wcrkefor or wait on them.