Evening star., 1923-02-25
ka MOTORS: and MOTORING - a

car in trim? Not II we Judge by what
we hear. They'll drive me to the
poorhouse with this inspection busi-
ness" the motorist complains. "Freei
into the place they milk me for seven
quarts Of oil and few pounds OF
grease"
1t Is the truth. The more you do
for es,s some n people the nns.r less they appre
dealers keep their hands of free in
appreciates" It. Car owners COM
plain II the dealer doesn't look out
for them. and when he does decide to
no is suspected Of doing it for the
purpose of finding work"
One reason why service Is not what
1T should be is because the larger
service stations get more work than
they can handle. There seems to be
ducements. That the car owner
should suspect dealer of LOB min
ing" simply because he has an up-to-
date service station Is illogical. The
big reason why any dealer ought to
stretch a point to dole out top-notch
service Is that he can remain in the
business Of vending cars and make
money at II.
The dealer is not only UP against
the problem Of trying to get the car
good chance of getting a distorted
one when he finally does gather it.
This must be said in fairness to the
dealer, because he has always been
the mark for all criticism and banter
ing about service. II the car owner
really wants his car to run right at
least cost he ought to appreciate the
fact that the dealer who asks him TO
spend a little for regular greaslng
and attention to small things that. II
nrt~
operating with him. not mulcting
him.
Dealers Who Mulct.
Dealers who do the mulcting are
those chair warmers who sell you q
car and then forget about II. partio-
ularly if you are not entirely satis.
fed with it. A meeker variety is the
dealer who doesn't care how things go
on behind the showroom. a rarer
breed Of dealer is he who has given
.Improved service half try and
distorted idea Of the car owners point
Of view.
II is evident that IL the car owner
wants what he wants when he wants
it, it's UP to him to force the wedge.
Probably the main reason why the
average dealer does not rush head
long into new schemes is because OF
the way they are suggested to him.
The car owner starts telling the
dealer what he ought to do, whereas
the car owner merely should explain
what he should like to have.
"I think IL would be fine idea II
things could be SO arranged that
when I come in here with carburetor
trouble your service station manager
would simply hook up a spare one.
the car owner should say. This
would enable me to use the car while
the old carburetor Is being fixed. Be-
sides, I would never have to admit
that my car was tied up in the shop
and get kidded for buying this make
Of car
Instead OF this the annoyed car
owner complains:
"Say. why don't you get some mod
ern ideas in that robbers den OF
yours? get leak in my carburetor
and you make pave pounder out OF
me while those wrench artists OF
yours try to make it look pretty.
This Is a piker's way Of doing busi-
ness! You know what you ought to
do? You ought to have lot OF spare
units around. For instance, you
ought to have another carburetor
handy to put on my boat so that I
can keep using 1t while the wrench
boys are betting on the games. Be-
lieve me, If l was running this busi-
ness I'd show you thing or two"
Lack OF Co-Operation.
The eliminating misfortune Of tho
service problem lies in those instances