The New York herald., 1922-06-11
Urges New Jersey
Hotel Men to Give
Fair Deal to Public
Sherman Dennis Gives Per-
tinent Talk at Convention
in Lake Hopatcong.

Special Dispatch to THE NEW YonK HERALD.
LAKE HoPArcoNa. N. j.. June TO-
Sherman Dennis. manager Of the New
Monterey Hotel at Asbury Park, before
the New Jersey State Hotel Association
in annual convention at the Alamac
Hotel here this week suggested the
formulation Of a definite code Of ethics
for the hotel business in a paper on "A
Uniform Business Practice Code
"Our business" he said. 'is dealing
with society," and It is. therefore. a
nero sense of honor that our members
should strive among themselves to make
to the public"
The manager suggested that hotels
might profitably induce patrons to pa
tronize the European dining rooms, but
he held that the inducements should be
proper ones.
Philadelphia milk fed chickens that
never saw Philadelphia or milk either
fresh grown vegetables that were
cent. quality; 'filet Of sole that Is an
inferior American flatfish and not the
sole celebrated in Europe. and other
misleading items on the menu should
concern us.
"Op Saturday afternoon In many
Of our resorts there are five people
wanting the last one vacant room in the
house. Is it right to charge the same
price for that inferior room on that day
that you would get for corner room
on another day? Is 1t a fair deal for the
guest and an incentive for him to come
again? The point Is In all these mat
ters; Is 1t proper? We know the dining
public will not excuse a substitute for
food listed on the menu card under a
brand name-no matter what the ex-
cuse may be. The manager who does
not cater or provide for the customer
to again return will seldom succeed and
for guests dissatisfied he loses an asset
and reduces the good will previously
earned.
There is no doubt that various COM
panies controlling our famous chain
hotels have set business codes to guide
each hotel to the same general principle
These chain hotels have not been sue
cessful by mere pot luck or chance
Investigate and you will find their sue.
cess Is due to the set principles of bust
ness. These few examples should be
sufficient evidence of the Importance
of every association In any kind OF
business to get together and formulate
standard methods.
"All we require Is a plain statement
telling us what Is correct to do and
what Is wrong, or what not to do. The
time to formulate those plans is now al
hand"
The golf links of Lake Hopatcong Coun
try Club are popular with sojourners
There also have been many riding partie,
this week. A party composed of Mr. anc
Mrs. Duncan Banta. Mr.. and Mrs. Mar.
shall Hoffman. Mr. and Mrs. william
Spencer Mr.. and Mrs. Thongs Lock
wood, Miss Lillian Cummings, Mis-
Helen Young. George Pierson, Raymond
Fullerton and Samuel Rogers of New
York, went to the Morristown Country
Golf Club links on last Wednesday
where they were entertained by Mr.. ant
Mrs. Albert Palmer.
One of the early social events was
dinner Tuesday evening at the Lakesid,
Camp. given by Mr.. and Mrs. Henry An
derson OF New York in observance of tn,
birthday of their daughter, Miss Lilliar
Anderson.
The Canoe and Swimming Club ha,
opened. The members are arranging 70,
aquatic sports. dinners and dances
Among the menbers who spent the weel
end here are Messrs. Lawrence L. Giles
pie, Kenneth Acker, George Thompson
William Matthews. Samuel Morrison
Benjamin Hooper. Henry Tuttle, James
Graham, Harry Perkins. Arthur Slmp
son. Russell Harper and Frank Kramer