The Washington times., 1922-12-23
!: Az WARRINGTON TIMES ssHs s=s;HHss
The Head of the Complaint
Department Is Deaf
A Good Thing for Her, Good Thing for the Firm, q
Lesson for Tens of Thousands Of Employees Who
Hope to Become Owners Some Day.


i Hope to Become Owners Some Day. II
Every great business has its Complaint Department
Some individual carefully chosen listens to all dissatsd
customsrs
Sometimes man, sometimes woman, listens to the
plaints-as head Of the complaint department.
Some compainers have their side and bs
satisfied Others unreasonable the interest Of the
business they be paciied and away oontented
There all kinds Of complaint clerks .&E
We shall tell You today about one because her
lesson for every human being working for living,
Miss Benevolsncs- real name-s head Of the
complaint department in Of the biggest institutions in
the United States.
She stands sits all day at her window 'Nstening to
complaints
Old mon arrive red the face furious sputtering They
think they really ought to call the police but they going
"to about IT, first
The madder they are rsddsr f.os the more
reasonable and threatening tho benevolenty this
She mis. smiles. sns: talks in the gsntl... possible
that handed to her by an assistant behind her.
Young ladies and gentlemen you viii be interested hear
that this complaint clerk il almost deaf Her hearing
poor that she gets only few words here and there The
ton With written memorandum 10 anything especially i'm
poctsnt
plants In that appointment shown the wisdom Of big
merchant You shall
Not hearing the abusive talk the bitterness or tho un
The nfurated customer starts out in rage, ends in
pe,Ssf. mood talk: more gently goes away oOussntsd
sstsd smile Of Miss Bensvolence who has heard scarcely
word. but has gentle spirit within herr
Observe, young men and women the value Of a smile.
Here overcomss deafness here makes Of deaness
The smile is not disturbed by the bitter words The
pacdiy Of the face Is not rufed by unreasonable claims
LITE
In Miss Bensvolence her smile her wonderful
r1or
whose success depends their ability to deal successfully with
other human beings
would make that utterly impossible.
But the worker whose depends ability deal
customer irritated unreasonable Answer fool
according to his folly" says tie wise man.
anger says the wise Clerk determined to get on n s
Miss Benevoence Of whom have told you, lives happily
her pulse is normal because she does not hear the things that
You can live happily and advance rapidly You refuse
the dissgresabls ezactions Of customers - ''' N'
It not what !. said 10 Us that affects it is what
Answer fool according to his folly and you have wasted
your time on fight and weakened your chances.
But answer fool according to your wisdom bearing
toners you would look at the lock on safe de-
terned find the combination that win open the customer
you viii find yourself getting ahead in the world
Try to be as patient with customer you with jig
patient pesevering with the customer young man.
are with the balls the pool table, with the car
buretor Of motorcycle with the netie that you are
tying carefully or with your little mustache that you are
training Just so-and you viii know and be free
man.
That wonderful successful complaint clerk does lust one
thing that Is important She smiles and the madder the com
palmer il the more BEAUTIFULLY she smiles
YOU CAN DO THAT
Do for few weeks Notwithstanding yourself control
hing yourself saying to yourself II will find the combination TO
human being that before watch your
self 60 ahead In business.
ONCE OVERS