New Britain herald., 1922-01-21
BANKING CHAPTER
 HEARS STEVENSON
Hartford Man Gives Interesting
 Talk at Savings Bank

"The bank in most any city is tn, clearing house for the large majorit,
 of people living in that community. according 10 George S, Stevenson. whc gave an interesting address before the members Of the New Britain banking chapter in the lobby of the Savings bank last evening, Mr. Stevenson is treasurer of the Society for Savings in Hartford. There was large attend ance at the meeting. In his talk, Mir. Stevenson said in part, as follows: The technical part of banking is the most important in my mind But the second most important part of bank ing is for the banker to put himself
 in the place of the person on the other side of the counter Everyone con- nected with bank should try and get the viewpoint of the customer or per son with whom he is dealing.
 Most all of you bankers feel at home within the walls of the building you are working in. But when you go to another bank, either on business or a personal call, you do not feel quite as much at home as you do in your own building despite the fact that you may know a few persons in that insti- tuition. It may be that you do not know where to go or who to see.
 "If a person working in the bank feels that way, how must persop feel who is not working in bank, but comes to deposit money or on other business. It is this point that I am trying to bring out. The people of the bank must make this person feel as much at home as possible and aid him all they can.
 Trust in Each Other
 Continuing his talk Mir. Stevenson urged all employees in bank to trust in each other. In this way. 1t was ex- plained by the speaker, other persons can be aided greatly. Mr. Stevenson told the bankers that when they have a customer not to be afraid to spend a little time with him. The banker should be sure to get the other per sons point of view and the story of his past life and business dealings if possible. The speaker said that if this was done the time would not be wasted.
 Customers as Friends
 Mir. Stevenson continued by saying When you have served the customer you have not. only done your duty but also you have made good friend. This way, he added, is a great adver- ,isement for the bank inasmuch as the l customer served will like the people | ,1,;. Y. ne does his business and will up- loubtedly tell his friends who will also 20 to that bank.
 The dollars and cents problem, ac- ,ording to Mir. Stevenson, is the chief ,ne of everybody. He said that it must )e solved for the individual so that he will be able to live up to higher things. Following this, the speaker said that he banks in any city are the clear ng houses for the majority of people n the community, more than any ,ther business.
 Business of Courtesy
 Perhaps the most striking phase of he address given by Mr. Stevenson was he statement that there is more to ourtesy than wearing a smile and say ng Good Morning" Any banker, he dded, can come to work in the morn ng with a smile on his face and give he customer the usual but cordial reeting of the day. But, he added, the usiness of courtesy goes deeper than hat. The business of courtesy is to understand the person on the other ide.
 Good Entertainment
 Previous to the talk by MT. Steven on, Miss Gertrude Dehm favored with iano selections. Following the speak r, Miss Adeline Ohman rendered two |, ocal selections Harry Whatnall also ave two piano selections. h
 Banquet in February ..
 President Gustave Winger announc- d that the second annual banquet of he New Britain Banking Chapter yould be held at the Elks' club on thursday evening, February 23. At his time Robert B. Locke of the Fed ral Reserve National bank in Detroit nd president of the National Banking institute as we'll as Richard w. Hull New York city, secretary of the Ma ional Institute will be the guests of 1e local chapter.