Richmond times-dispatch. [volume] (Richmond, Va.) 1914-current, 1922-12-31
by Il. NJ. HOomer.


The judgment of n nation on city
rests surprisingly often on it's hotels
MS town is declared good town"
ana that town is declared n punk
place" by thousands of travellers who
II called upon TO give Il basic reason
Tor this conclusion could be pinned
| down TO the fact that the hotel
wherein they were quartered gave
them service or lack OF service. made
| 'neir stay pleasant or unpleasant.
pleased the senses or anronted them
and tinged their entire stay.
II they got up Ia the morning after
slecplcss night because of unneces-
sary hall noises, poor mattress.
!au!ty bathtub or what not and went
down to n poorly cooked or served
breakfast their entire day began
wrong and the sights or experiences
that they would have hailed with
pleasure were they feeling fit were
received with indifference or even
dislike because their nerves were
rasped. their digestion uneven. their
rest broken and before them was n
| night Of similar experience.
Those who use hotels are not 10 be
numbered in thousands. but in mill
lions per annum. Tho majority OF
citizens OF the United States use a
motel at least once year for sleep
ing or eating purposes and they have
been taught to expect not only the
comforts Of home. but super COM
forts. super service and super lux
uTles With every man a different
temperament and Il creature OF DIFF
.erent habits the hotel Of today mus,
De prepared to please thousand
"hins. notions and desires and at
the same time not allow that in
dulgenc. 10 interfere with tine within.
notion or desire OF another guest. In
other words. the hotel business must
be and is one OF the most highly
specialized professions In the world.
Hotels Like Homcs.
Tho basic principle Of hotel keen
Ing is stili the cordial welcome and
entertainment of the traveller. and
the maintenance OF the friendly per-
sonal relationship OF host and guest.
i:ut hotel keeping In no longer
looked upon as gift" which COW
cred multitude OF discomtorts to
the traveller. 1t is Il science OF bust
Hess-and business of science
carefully and thoughttuliy studied
IN every particular. and with def
n!tely formulated principles.
To study the travelling public. vino
want the best In hotel service-who
$3.50 ~ ~ "''! ocI' ct. Out not ONes
served. and who appreciate intei!i-
gent and courteous recognition OF
their needs and wishes
TO give every patron the feeling
OF experiencing genuine hospitality
the kind IL is a pleasure to re-
ce!ve. because !, is given with sim
Ger" pleasure in the giving
To afford all the protection and
convenience OF up-io-date hotel nrac-
iice. and the hes, operating methods.
and to improve them constantly.
To be tai! to all-patrons. err i.
pioyes. and stockholders.
To recognize IN the conduc. Of
the business that honesty is the
hest policy in all transactions. that
the highest grade OF quality Is es-
sental In all purchases and prepara-
tons. and tia. its operation mus, DC
always unqual!acdly first class.
To cater 10 patrons and meet their
wishes. the only limits to this being
those OF law and society and the
comfort OF others"
The Lnte Mr.. BoIdt.
The one outstanding fgure con-
Meeting the best In old and new
methods OF hotel operation was the
late George C. Eoldt. known and
loved by the most universal and dis
tinEwished patronage ever estab-
lished. Mr.. Boldt was man who
represented the personiicat!on OF
ho sp!tality. The world famous Wal
dorf Astoria was conceived by him
In vision, and took shape and ma
tcria!i2cd under his personal guild
ancc. He was the pioneer of modern