Richmond times-dispatch. [volume] (Richmond, Va.) 1914-current, 1922-12-31
by l.. VI. Boomcr.

me judgment of a nation on a city
rests surprisingly often on its hotels
MS town is declared good town"
and that town is declared punk
place by thousands of travellers who
II called upon TO give basic reason
Tor this conclusion could be pinned
down to the fact that the hotel
wherein they were CHARTERED gave
them service or lack OF service. made
,heir stay pleasant or unpleasant.
pleased the senses or anronted them
and tinged their entire stay.
II they got up in the morning after
sleepiess night because of unneces-
sary hall noises. poor mattress.
tau!ty bathtub or what not and went
down TO n poorly cooked or served
breakfast their entire day began
wrong and the sights or experiences
that they would have hailed with
pleasure were they feeling 1T were
received with indifference or even
dislike because their nerves were
rasped. their digestion uneven. their
rest broken and before them was n
night Of similar experience.
Those who use hotels are not TO be
numbered in thousands. but I'm mill
lions per annum. The majority OF
citizens OF the United States use a
MOTEL at least once 4 year for sleep.
ing or eating purposes and they have
been taught 10 expect not only the
comforts Of home. but super COM
forts. super service and super lux
urles. With every man different
temperament and n creature OF diff
terent habits the hotel OF today must
DC prepared to please n thousand
%hims' notions and desires and at
the same tine not allow that In
diligence to Interfere with the whirn.
notion or desire of another guest. In
other words. the hotel business must
Tie and is one OF the most highly
specialized professions In the world
Hotels Like. Homes.
The basic principle OF hotel keen
Ing is SIN the cordial welcome and
entertainment OF the traveller. and
the maintenance OF the friendly per
sonai relationship OF host and guest.
l;ut hotel keeping ~ no longer
looked upon as gift" which Gov
cred multitude OF dlscomforts to
the traveller. IL Is Il science of busl
ness-and business of science
carefully and ,hought!ully studied
In every particular. and with dea-
nitciy formulated principles.
10 study the travelling public. who
want the best In hotel service-who
fish 20 be well served. but not owe.
served. and who appreciate intel!i-
gent and courteous recognition 0:
their needs and wishes.
To give every patron the feeling
Of experiencing genuine hospitality
the kind is Il pleasure TO re-
ce!ve. because II is given with sim
eerc pleasure In tho giving.
To afford all the protection and
convenience o! u7-io-date hotel prac-
,ice. and the best operating methods.
and to improve them constantly.
To be taI! to all-Datrons. cn
ployes. and stockholders.
To recognize in the conduct OF
the business that honesty is the
hest policy in all transactions. that
the highest grade OF quality is cs.
sental In all purchases and prepare
tons. and that its operation must be
always unqualiaedly FIRST class.
To cater TO patrons and meet their
wishes, the only limits 10 this being
those OF law and society and the
comfort Of others"
The Late Mr. BoIdt.
The one outstanding figure con-
meeting the best in old and new
methods Of hotel operation was the
late George c. Eoldt. known and
loved hy the most universal and dis
tinEuished patronage ever estab-
lished. Mr. Boldt was man who
represented the personification OF
ho sp!tnlity. The wor!d-famous Wal
dort- Astoria was conceived by him
In vision. and took shape and ma
terializcd under his personal guild
ancc. lie was the pioneer of modern