The Wheeling intelligencer. [volume] (Wheeling, W. Va.) 1903-1961, 1922-12-06
Traffic Clubs Are Vital Factor
In Industry, Says {. {. CIessner

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railroad trnnfir departments. hut also
with freight claim agents. Mr.. Gless-
Hrr said
"Iu wears past the necessity of pre-
scutiu@ and collecting freight claim
Was considered an uphill JOB aud
many complaints were entered by the
shipping public because of their III
ability In obtain settlements. Freight
claim agents were looked upon as Ell
dravOriug to defeat ard resist adjust
meat without regard 10 the rights OF
the claimant Through the medium or
4 better understanding Of the Ohllga.
lions Of the carrier and the claimant,
there mas resulted a better day, and :
know many OF YOU Will VUuCh for the
rar and equitable spirit in which VIC
are daily measuring out open handed
Justice in the settlement Of freight
claims. 1t is matter OF daily concern
10 me 20 see Iha: We are paying cur
veutlv such loss aud damage claims AZ
result from our negligence. anu which
are presented on the correct basis In
accordance with our liability. or
course, this refers TO that class or
claims which must be considered a
vcCump"uSe for lOsa ard damage actin.
ally and clearly suffered by the claim
ant Your secretary had an occasion
TO write us on the nOn-adjuStment or
some ClaimS, and We have been able 10
make payment or satisfy him as 10 tho
righttu ness of our position IN all cases
| cite this merely as an incident To
demonstrate our undOubted fairness
and open mindeducss in meeting yor
suuareIy on the merits of the case. II
| can get before you this viewpoint.
will have made clear in a few words
our present policy in handling the loss
and damage claim situation. This, or
course, presupposes that our patrons
will treat us likewise. Cases might
arise in which We might stand upon
teChniCality and resist adjustment. but
where il is possible our purpose IS to
go beyond such a technically and
meet our patrons on the actual facts
which may be developed. Sometimes
the shoe is on the other foot, anG
claimant by reason Of a technicaltty
may force through legal means set
lie IlbUl vi d tidlll Which, biA Ito AH'AANS
should not otherwise be paid.
improvements Made.
The advance In the adjustment OF
claims has moved forward with the
passing years and think the known
promptness with which claims are
adjusted (the greater portion In on
days. will convince you that there Is
little difficulty on that account |
might say in passing. that l have IN
my office q number OF claims con.
corning which We are pressing tho
claimant 10 furnish Us with the nee
essay data, supporting papers and
such other particulars az may be re
Quircd in the settlement thereof. This
is proof that the situation has been
claimant arther than receiving
tracers from them.
am most anxious % take M the
'afger aspect OF the Claim situation,
namely, the prevention Of claims
through the medium OF a better
transportation service. The opera
ting, mechanical and transportation
departments Of the various carriers
pre endeavoring TO perfect and speed
UP Tho service In the handling o.
traffic which OF itself will tend to re-
duCe the causes for claims. This sub,
jecr OF prevention has two fold pur.
lose. first, service to our patrons and
second, reduction n the amount o.
money paid out BY carriers from
which no benefit IS received by car.
,ior or claimant.
National Campaign.
The economic loss both to carriers.
shippers and consigneeS from claim
settlements reached such Il point a
lew years ago that It was determined
to start q national campaign Of study,
Investigation and effective means 10
ward claim prevention. This cam.
paign has been directed by the com.
mittee on freight claim prevention Of
the freight claim division OF tho
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