The Powder River County examiner and the Broadus independent. [volume] (Broadus, Mont.) 1919-1935, 1921-12-16

In the EFFORT 10 Orl0g ABOUT OetteT
cooperation between the postoffice
and the public. Postmaster General
Hays has sent out the following sug-
gestions to postmasters:
Selling Postal Service.
To All Postmasters:
Many suggestions have come to me
with regard to the appointment or
designation of certain employees in
larger offices whose duties shall con-
sist of waiting upon and instructing
the business public on how to use the
postofficc to it's greatest advantage.
This is essentially the job of the post
master. Upon him naturally devolves
the task of selling the postoffice to
the public and seeing to it that diyi-
dends are declared on the stock.
There has existed in the minds OF
the public for some time past the idea
that the postmaster is superfluOus, es-
pecially those of the presidential
class; that his position was a sinecure
that he didn't even fill thinking
part on the postal stage, the real
work being done by his associates.
No one knows better than that this
impression is erroneous and that
nine-tenths of our postmasters are
excellent public servants and most ne
cessary to the successful conduct of
the postal institution. The way to
convince the public that I'm right in
my premises is for the postmaster to
get out and get in personal touch
with the patrons of his office, show
their own service by closer co-opera-
hVy ho
postoffice and to receive first hand
any complaints they may have and
attend to same promptly and satisfac-
torily. Delegated business agents no
doubt would do much good but the
prestige and influence that goes with
the postmaster's office makes him the
practical person to fill such role.
One little idea adopted by post
master has done much to attract ia
vorable attention to his office and
friendly comment from those who
had business to transact therein. It
consists of sign conspicuously plac-
ed by the exit which read as fol-
lows:
IF YOU HAVEN'T BEEN
TREATED CONTINUOUSLY
Turn Right Around
AND SEE THE POSTMASTER
ABOUT 1T.
We Desire to Serve the Public
COurteously and Well.
Postoffices like people, are judged
by first appearances. A clean, orderly
lobby commands the respect of the
public and is indicative of the quail
ity of service rendered by that par
ticular office. The same psychology
applies within the office. Employ
es working in an orderly workroom
are influenced thereby to be more
accurate, careful and expeditions in
of the benefit they receive from work.
ing under hygienic conditions.
Postmasters are, therefore, urged
to give constant attention and care
both to the interior and exterior ap-
pearances of their offices. Woodwork,
floors and windows should be kept
cleaned; bulletin boards nearly ar
ranged and contain only bulletins
of present interest; furniture should
be busted regularly and kept clean of
any accumulation of unused material
or supplies, and those employees who
wait directly upon the public should
give careful attention to personal ap-
pearances.
1t is mine and I hope it shall be
the ambition of every postmaster and
postal employe to give postoffices and
postal stations SO much character that
they will be the pride of the COM
munity in which they are located.