Wood County reporter. [volume] (Grand Rapids [i.e. Wisconsin Rapids], Wis.) 1857-1923, 1921-12-08

written by L. NJ Bloomer, chairman Of
the board, of executive committee, Of
the Waldorf Astoria corporation, al
organization directing some of the
most famous hotels in the world. His
name is known to hotel heads through
out the civilized universe.
The judgment of a nation on a city
rests surprisingly often on its hotels
This town is declared '.good town
and that town is declared punk
place" by thousands of travellers who
if called upon to give basic reason
for this conclusion could be pinned
down to the fact that the hotel where
in they were quartered gave them SER
vice or lack of service, made their
stay pleasant or unpleasant, pleased
the senses or affronted them and
tinged their. entire stay.
If they got up in the morning after
a sleepless night because of unneces-
sary hall noises, poor mattress, faulty
bath tub or what not and went down
to a poorly cooked or served break
fast their entire day began wrong and
the sights or experiences that they
would have hailed with pleasure were
the feeling fit were received with
indifference or even dislike, because
their nerves were rasped, their diges-
tion uneven, their rest broken and be-
fore them was a night of similar eX-
perience.
Those who use hotels are not to be
numbered in thousands but millions
per annum. The majority of citizens
of the United States use hotel at
least once year for sleeping or eat
ing purposes and they have been
taught to expect not only the COM
forts of home, but super comforts,
super service, and super luxuries.
With every man a different temera-
ment and creature of different hab-
its the hotel of today must be pre-
pared to please a thousand whims,
notions and desires at the same time
and not allow that indulgence to in
terfere with the whim, notion or desire
of another guest. In other words,
the hotel business must be and is one
of the most highly specialized profes
sions in the world.
Hotels Like Homes
The basic principle of hotel keeping
is still the cordial welcome and enter
tainment of the traveller, and the
maintenance of the friendly personal
relationship of host and guest. But
hotel keeping is no longer looked upon
as a gift, which covered a multi
tude of discomforts to the traveller.
1t is a Science of Business,-and a
Business of Science-carefully and
thoughtfully studied in every partic-
ular, and with definitely formulated
principles.
To study the travelling public, who
want the best in hotel service,-who
wish to be we'll served, but not over
served, and who appreciate intelligent
and courteous recognition of their
needs and wishes,
To give every patron the feeling of
experiencing genuine hospitality,-the
kind it is pleasure to receive, be-
cause it is given with sincere pleasure
in the giving.
To afford all the protection and con-
venience of up-to-date hotel practice,
and the best operating methods, and
to improve them constantly.
To be fair to all,-patrons, en-
polyes, and stockholders.
To recognize in the conduct of the
business, that honesty is the best poll
CIV in all transactions, that the high
est grades of quality are essential in
ALL purchases and preparations, and
that its operations must always be
unqualifedly FIRST CLASS.
To cater to patrons and meet their
wishes, the only limits to this being
those of the laws of society and the
comfort of others.
The Late Mr.. Boldt
The one outstanding figure connect
ing the best in old and new methods
of hotel operation was the late George
c. Boldt, known and loved by the most
universal and distinguished patronage
ever established Mr.. Boldt was 6
man who represented the personin
cation of hospitality. The world fam
Gus Waldorf Astoria was conceived BY
him in vision, and took shape and ma
terialized under his personal guidance
He was the pioneer of modern keep
ing, and he taught the world nev
standards in his we'll beloved profes
sion.
As Mr.. Boldt may be said to connec
the old and new in hotel operation, s.
The Waldorf Astoria links the oil
time small hotels with the monument
al enterprises which today numbe
thousands of rooms and count thei
guests in millions.