Americus times-recorder. [volume] (Americus, Ga.) 1891-current, 1920-10-01
The Facts of the Telephone Situation
in Georgia
By j. EPPs BROWN, President.
SOUTHERN BELL TELEPHONE & TELEGRAPH co.
Quality of the Service

III
Prior to the the telephone service Georgia equal
the best Service reports from parts the United States estab
ish this fact.
Today the service equal to the pre-war standard
This the direct result of furnishing the abnormay large volume
OF service both exchange and toll shown last advertisement
We now furnishing far greater volume Of service than the
plant designed and constructed furnish We had aterna
tive The vital needs of the public both commercial and social
required that we do this.
This demand for continues 10 grow larger and
slsent Every telephone that INSTALL and every additional toll
message that transmitted before the additions the plant
under construction completed and put service delays and
prevents the Improvement of the service.
Efficient telephone service involves two fundamental pre-
requisites:
(a) Adequate facilities including an unused margin of not less
than IS per
(b) An adequate force Of trained and skilled workers.
The amount of switchboard equipment every central office
engineered the basis OF the average daily number of calls
be handled This determines the number of operators positions
for each switchboard Each operator can handle only given num-
Der Of calls per hour When the number Of calls per hour exceed
the maximum capacity of the switchboard and beyond the human
endurance OF the OPERATOR the connections simply cannot be
promptly made.
Since the s,vchboard service were installed the average
daily number of calls has materially increased that the switch
boards today carrying greater load than they engineered
All surplus switchboard equipment has disappeared having been
put into daily constant This makes impossible to add adh-
onal operators adjust the load varying conditions
This is equally true of the toll sWichboards.
The toll circuits are likewise engineered and constructed
transmit number of messages during definite period Of
When greater number of messages forced upon the toll
e the quality Of service inevitably impaired Today greater
load placed upon the toll circuits than they designed to- or
efficiently carry
There nothing haphazard accidental telephone plant
Each part engineered perform definite Junction. the service
being dependent upon each part fnctionmg designed
The switchboard the heart Of the service The
pacy of the switchboard both the quantity and the
quality Of the service.
The operators have than done their part If the public
could know what efforts and many instances sacrifices they have
made you you would be grateful these fine women
the Company
While the efficient prewar service
very large per cent of all calls both exchange and toll eff
GENTLY handled
the small percentage Of calls which go that occasion
criticism the minds of the individual subscribers who accept the
larger percentage of calls satisfactorily handled as matter Of
These are the facts conditions theories the sole cause
of the present situation
The quality of service furnished by this Company always the
composite of conditions furnished by any other
business enterprise public private Service dependent upon
and varies with conditions.
The sole solution Of the situation adequate facilities and trained
forces; there is no other remedy
The meat advertisement 'OH state acha the Company has done
the needed facilities