The Idaho recorder. [volume] (Salmon City, Idaho) 1886-1927, 1920-04-16
Period OF Congestion and Vex-
atious Delays Is Virtually
at an End.
ANSWER WITH REAL LETTERS
Strides Of Great Importance Made in
Bringing Insurance Business OF
Bureau to an Absolutely
Current Basis.

Washington. Announcement IL
made by Director r. G. Cholmeley-
Jones Of the bureau of war risk lnsur'
anec that the insurance division OF
the bureau IN virtually AT the end or
It's period Of congestion and conse-
quent dissatisfaction and vexaiious
delays, resulting from the great vol
ume of work suddenly thrown upon it
by the rehabilitation of the armed
forces during the past year.
Former service men are assured
that they will be answered promptly
from now on with real letters instead
of with form paragraphs or unsatis-
factory form letters. In nll cases which
require detailed and specific answers.
| This is the first time that the bureau
has been In "a position to give this as
surnncc.
Strides of great importance to the
millions Of former service men and
their relatives and benefciarles. have
been made toward bringing the in
snrnncc business OF the bureau To an
absolutely current basis in the prompt
answering of mail and acknowledge
ment Of premiums paid. The records
Of accumulated work disposed Of show
conclusvely such an enormous ana
distinctive improvement In the expe-
dlting of the business that II is con
tidently believed that within the next
month the insurance division Will be
oil, ina MI nd To
as do any efficiently managed organl-
kntlons In commercial life.
Catch Up on Mall
For example. the number of unpost
ed premiums. which last October was
approximately $1,000 has just been
reduced 10 mn average of 10000 or
less than one days work. With 9th
or necessary operations In the hand
ling of remlttances. n receipt will he
sent out In few days from the date
of the original receipt of the remit
lance.
Unanswered mail In the insurance
| division shows reduction of approx
mately GO per cent from the daily
balance OF five months ago. Probably
II will he two or three weeks before
IL viii he possible to answer all the
letters MS quickly rs II IL now possible
to mail out receipts for premiums. II
Is Il matter OF only few weeks how,
ever, before the answering of all let
tcrs In reference To insurance within
four days of their receipt In the hui
rean VIII be the regular practice.
In the meantime. II Is inevitable
that there viii he some impntience on
the part OF those service men who In
the past have experienced difficulty In
adjusting their insurance matters with
the bureau, M result of delay or un.
satisfactory Information, but the prog
reSs now being made indicates con
cluslvely that these sexatious case
will he cleared up speedily, and tina
thereafter. although there will always
of necessity, rs In any large organiza
tlon. he occasional errors and delay
In the business In the bureau of wa
risk insurance, these difficulties vii
he reduced ta relatively mslgniti
cant minimum.
In order 10 cope with the great foe,
of mail which came Ia the bureau Co
incident with disqualification of tn
armed forces, each of the letters re
qulring searching ut the records
which In many cases WAS done by IN
eNperieueed per>nnnel. IL was neces
sars Ia resort Ia form and paragraph
letters In answering inquiries. Il
struggling with the volume of excess
mail which piled up IN the hurea,
there Is no question hut that IA larg
percentage of IL was answered imrroI
erly and frequently delayed.
Many Letters Returned.
In u large proportion ot the case
the service men themselves, being III
familiar with the necessity of gtvin
full Information about their eases. &C
tihcate numbers, fun names. dates ,
discharge. etc. rendered il imro
slhle to answer property their inQu
rieS. others failed To give proper ~
DRESSES. With the result that toda
numbers of letters addressed To IA
n,rr service mcn by the bureau, n
H'fit~ i'fuih'N - l'"N''f''N' $500
parts of the country. accompanied
statements that II is impossible Ia NJ
the addresse FragmentarN or inst
ncient Information also inevitably :
suited in the mtscredtting of prem
nmS. due To tack IT Identification,
Some idea OF the enormtty of q
joh may be gained from the fact III
the most recent figures shaw that Z
total number NJ applications for
Suranec received by the bureau "
a.Gio3 Ss. tatalins $40 i4l .33S3.aoo, I
premiums 10 March, 1870, totaling a
proNlmately Ss2asa.sp,
For a long period. Il VAS necesSn