The Crittenden press., 1920-04-02
Period Of Congestion and Vex.
atious Delays Is Virtually
ct an End.
ANSWER WITH REAL LETTERS
Strides Of Great Importance Made In
Bringing Insurance Business Of
Bureau TO an Absolutely
Current Basis.

Washington. Announcement Is
made by Director II. G. Cholmelry-
Jones of the bureau OF war risk nSur-
ance that the insurance division Of
its period Of congestion and conse-
quent dissatisfaction and veSalious
delays. resulting from the great vol
ume Of work suddenly thrown upon II
by the rehabilitation Of the armed
forces during the past year.
Former service men ARE assured
that they will he answered promptly
from now on with real letters. instcnd |
Of with form paragraphs or unsatls- |
factory form letters, In all cases which |
require detailed and specific answers.
This IL the first time that the bureau
has been In position TO give this as
surnncc.
Strides Of great importance TO the
phlllons Of former service men and
their relatives and bcncfcIarics, have
been made toward bringing the In
surance business OF the bureau to an
absolutely current basis In the prompt
! answering Of mail and acknowledge
ment of premiums paid. The records
of accumulated work disposed of show
| conclusIvcly such an enormous and
I distinctive improvement in the eXpe-
dltIng of the business that II is con
! hdcntly believed that within the next
month the insurance division VIII be
giving M rapid and accurate service
ms do nny efficiently managed orgnnI-
cations In commercial life.
Catch Up on Mail.
For example. the number OF unp0St-
cd premiums, which last October was
approximately 5000 has just been
reduced TO nm average OF 10000 or
less than one days work. With 9th
er necessary operations In the hand
ling of rcmittnnces. receipt will be
sent ont In few days from the date
NJ the original receipt Of the remit
tancc.
Unanswered mail IN the insurance
division shows reduction of approx
mntcly co per cent from the daily
balance of Ave months ago. Probably
II will be two or three weeks before
II will be possible 10 answer all the
letters as Qulckly MS 1t is now possible
TO mail out receipts for premiums II
is a matter Of only few weeks, how
ever. before the answering of all let
ters In reference 10 Insurance within
four days ~ their receipt In the hu
rcau viii be the regular practice.
In the meantime. II Is inevitable
. that there viii be sorle impatience NJ
:. the part of those service men who II
the pnst have experienced difficulty II
adjusting their insurance matters witt
the bureau. ~ n result Of delay or I'M
satisfactory information, but the prog
ross now hring made Indicates con
cluslvCly that these veNntiOus case
will be cleared MP speedily and thn
thereafter although there will alwny
=, of necessity. nS IN any large orgnnZa
j., ton, be occasional errors and delay
IN the business IN jhe bureau of wa
risk insurance these difficulties vi
be reduced To relatively insight
emit minimum.
Ia order To cope with the great foo
Of mail which cnmc To the bureau %
Incident with rehabilitation ~ III
:, armed forces. each ~ the letters r,
~ quirlng searching ~ the record
J" which In many cases was done 10y II
experienced personnel. Il was necc
snry Ia resort TO form and pnrngrnr
IN letters In answering inquiries.
i" struggling with the volume of eNce'
mail which piled up in the burea
there Is no question hut that n lar!
~ percentage Of It was answered Impro
erly and frequently delayed.
Many Letters Returned,
. In large proportion of the case
the service men themselves, heinz u
familiar with the necessity Of glvlt
he full information about their cases, &C
,Acate numbers, full names, dates
. discharge, etc. rendered II lmpt
sIhlc to answer properly their inn,
rrs. Others failed to give proper Il
drr,,N,s. with the result that tod
Numbers II letters addressed 10 I,
mer service men by the bureau, n
l,N trnul
pnrts of the country, accompanied
statements that II Is impossible tn II
the uddrcss,c. Frngmcntury or lnsI
Ncicnt Information also inevitably
suited In the miscrcdiling NJ pref
uns due To lack of Identification.
some ldcn of the rnnrmity NJ I
Ioh may be gained from the fact II
the most recent figures show that
total number NJ applications for
srrancc received 10y the bureau "
4.GiO3SS. toiolng SiO,lll ll2Ti.do1
premiums To March. 1870, toinl,ng
proXimNtcly S32iO0O0M
For long period, Il wns ncccssi
for the bureau tn typcwritc all NJ
y addresses. This meant reference I,
rrr. d In each case. multiplying
chances NJ errors and cutnilinr
enormous amount of labor w
such IN unprecedented business
cnmc in. the bureau was flooded "
nppllcn,'ous. inquiries rcmltlan'
etc. and II was n physical imp"