The Pensacola journal. (Pensacola, Fla.) 1898-1985, 1920-10-19
The Facts of the Telephone Situation
In Florida
In Florida
By j. EPPS BROWN, President.
SOUTHERN BELL TELEPHONE & TELEGRAPH co.

Quality of the Service
Prior the war; the telephone service in Florida was equal to
the best Service reports from all parts of the United States essb
Il lish this fact.
Today the equal the pretVar standard
This the direct result of furnishing the abnormay large volume
of both exchange and toll shown last advertisement
We furnishing far greater volume Of service than the
plant designed and constructed furnish We had aerna
tive The vital needs OF the public. both commercial and social
Il required that we do this
This demand for grow larger and more IN
sstent Every telephone that INSTALL and additional toll
that transmitted before the additions the plant
under construction completed and service delays and
prevents the Improvement of the service.
Efficient telephone service involves fundamental pre-
IL requisites:
() Adequate facilities including an unused margin Of not less
than IS per cent.
(b) An adequate force of trained and skilled workers
The amount of switchboard equipment central Office
engineered the basis of the average daily number of calls
be handled This determines the number Of operators positions
tor each switchboard Zach operator handle only
Der of calls per hour When the number of calls hour exceed
the capacity of the switchboard and beyond the human
endurance OF the OPERATOR the connections simply be
II promptly made
Since the schboads service installed the average
daily number of calls has materially increased that the switch
boards carrying greater load than they engineered
and constructed to carry.
All surplus switchboard equipment has disappeared having been
put into daily constant This makes impossible to add add
tonal operators adjust the load varying conditions.
Il This is equally of the toll switchboards
The toll circuits likewise, engineered and constructed to
transmit certain number of during definite period of
lines the quality of service inevitably impaired Today greater
load placed upon the toll circuits than they designed
/ efficiently carry.
There nothing haphazard accidental telephone plant
Each part engineered perform definite function, the
being dependent upon each part nctionmg designed
The switchboard Is the heart Of the The
pac of the switchboard both the quantity and the
quality of the service
The operators have than done their part If the public
could know what efforts and many Sacrifices they have
made you you would be grateful these fine
is the Company.
While the service efficient pre-sar service
very large per of all calls both exchange and toll eff
GENTLY handled.
the small percentage of calls which go ams that
the minds of the individual subscribers who the
larger percentage of calls satisfactorily handed matter of
These the facts; conditions theories the sole cause
of the present situation.
The quality of furnished by this Company is always the
composite Of conditions just furnished by any other
bushes enterprise public private Service is dependent upon
and varies with conditions
The sole solution of the situation adequate facilities and trained
II forces; there is no other remedy
Company
| the needed facilities