Arizona republican., 1920-01-25
PROGRESSIVE ME THODS USED BY ]. LOCAL STORE HIGHLY COMMENDED

T service. It is the policy of the. manu- lecturers of the Blue Bird to see that indefinite service is given for every washer sold. In other words during the entire life of the machine, it is un der the special care of the Blue Bird people. Urner has arranged for sixty day inspection of every Blue Bird sold. His service department visits every machine once every sixty days, looks it over, adjusts 1t; if ad- justments are needed oils it, if needed and keeps an eye on it generally. In case anything goes wrong with the machine, one of the service men is at once sent out to make repairs If the repairs cannot be made at the home, the machine is brought to the store and new one sent out in its place, in orderSthat not a single wash day shall go by without there being a Blue Bird in the home of the pur chaser
 Combining all these principles MT. Urner assisted by James H. Berry
 sales manager has succeeded in start ling the electrical goods world here with his success in selling electric clothes washers.
 And the Blue Birds success in Phoenix has not only attracted local attention. It has brought forth favor able comment from the Pacific coast distributors of the machines, who have commended Urner in the following letter:
 Gentlemen.
 Upon receipt of this letter you will Blue Bird Electric Clothes Washers.
 In view of the adverse circum stances in relation to store location that you have experienced in Phoenix, your sales to this date are remarkable and I wish to take this occasion to -I
 Because of the unqualified spirit shown in marketing Blue Bird Clothes Washers in Bakersfield and the con- scientions service rendered to pur- chasers by your company in that ter ritory, we were very pleased to award you our appointment for Phoenix, Ari zona, and the worthy territory sur rounding it. You may be assured that we expected big things of you when you were properly organized in Phoe- nix, but we wish to state frankly that your work to this date has far out stripped our expectations.
 Your recent letter tells us that you will move into your permanent loca- tion approximately March 1 and, if you can make the ladies of Phoenix realize that the purpose of this store is purely service, they will be quick to appreciate it and not only become sat- isfied patrons but enthusiastic boosters for you
 In the building of your organization you must make all of your sales people realize, as you do, that the buying of Blue Bird means that a woman has purchased machine that is to give her 100 per cent washing machine ser vice every wash day year after year. The prospect on Blue Bird must realize that the main thing to her, next to the fact that the Blue Bird will wash clothes clean, quickly and harmlessly, is that a company stands behind Blue Bird that guarantees to keep her machine in perfect operating condition all the time and to be at her door when she telephones that some little thing is not right. Service-this is the thing to be. sold above every thing else, and this is the thing that Blue Bird has that no other washing machine company offers in like meas ure or like sincerity. This is the thing that has made your concern in Bakers field so successful and that will make you just as successful in your new ter ritory.
 We do not hesitate to say that we are mighty proud of you and offer you our fullest cooperation at all times. Wishing you a most successful year, we are,
 Your very truly,
 LISTENWALTER & COUGH, Inc