The Pensacola journal. (Pensacola, Fla.) 1898-1985, 1919-06-13
MAKING GOOD
WITH PUBLIC
DRIVE IS ON
MUCH INTEREST is MANIFEST IN
CAMPAIGN BEING CONDUCTED
SY AMERICAN RAILWAY EX-
PRESS co.

a second educational campaign TO
ofIng the public into closer touch with
the internal operations of the express
business is being conducted by the
local express forces, according to a
statement made today by Agent Col
ner. The new effort, which is being
directed chiefly at the employees of
the American Railway Express Co,
is called the making good with the
puohc' drive and the meetings held
thus far have been widely attended
by the expressmen.
The marked success of the initial
campaign to secure better packing
and better marking of express ship
ments, a few months ego. led the ex-
press officials to probe deeper into
the causes of inefficient operation.
due in part to lack of intimate knowl-
edge with the rules and regulations
governing the handling of express
matter.
one of the striking results of the
better packing and better marking
movement, it is now announced, is the
great reduction in the number of mo
mark shipments left on the express
company's hands each month, without
any means of Identification. Before
an effort to improve conditions was
made, $4,000 of these undelivered
packages We're each month sent to
the various mo mark bureaus" in
dlfterent parts of the country. This
monthly average has been gradually
reduced until the April figures show
only 7,642, a majority of which were
identified and sent to their proper
destinations. This really represents
a very small proportion of the 3OO.-
100000 shipments handled annually.
A marked reduction in the number of
claims presented for lost or mis-
handled shipments is also noticeable.
The Willingness of the shipping
public to meet the express company
half way in this matter, Agent Col
Her said today, has led the company
to give attention to other subjects
needing Improvement AS a result
of the public cooperation, the slogan
Make Good With the PUBLIC mas
been adopted for the concluding meet
ings of the drive.
Get-together meetings of express
men in every city and town in the
country, served by a railroad, are be-
ing heId simultaneously with the local
gatherings. Specially prepared shop
talks, dealing with various subjects
of Importance to efficient express on
eratives, have been read to the men
and formed the topics for general dis
cuSsion.
agent Collier recently reappointed
his local better service campaign
committee" composed of Cashier Wat
klns, Depot Agent Grubbs and Rate
Clerk Sullivan, to aid him In this edu-
cat1onal work. He is very much
gratified with the interest and en-
thusiasm shown by the local force in
the drive.
Inc local express people are trying
to get the cooperation of shippers in
this city in these matters particu-
larly so far as making out express re-
ceipts correctly is concerned. MANY
business houses using express service
extensively prepare their own receipts
II IS pointed out, and are liable to
encounter complications in presenting
CLAIMS for loss or damage shipments,
If such receipts are not made out ac-
cording to authorized express rules.
The opening meetings, last week.
were devoted to a discussion of how
receipts should be made out to make
them accurate, while legible waybiIIs.
accurate weights and proper labels
were also taken up. One important
object of the second drive is to pre-
vent rough handling of shipments in
offices and terminals, and this sub
ject was considered from every point
of view.
The local committeeman emphasize
ed the Importance of careful handlisg
of shipments from the moment of
their receipt by the express company
in good condition from shippers, to
their delivery at destination Other
subjects treated included the correct
methods for handling perishabIe
goods, how the C. O. D. service can be
expedited, the particular steps which
should be taken to protect merchan-
disc of exceptional value, and the
proper handling of all the miscellan-
eous commodities travelling by ex-
press