South Bend news-times. (South Bend, Ind.) 1913-1938, 1919-09-21
PACKARD BUILDS
SERVICE To IDEAL
Attempts to Standardize
Practice Among All Deal
erS in the Country.

The important place occupied by
improved service in the autOmotive
transportation Of today, the facili-
les necessary to the furnishing OF
IL. the policy that must underHe 1t.
and the system on which II should
be standardized, all were discussed
by NJ. II. Sherwood, local Packard
distributor, before n meeting OF his
entire organization last evening.
Service such as responds 10 the
Packard ideal begins with the de-
signing and building Of the We
hicle,." said Mr. Sherwood "and IL
accompanies the car or truck clear
thorough the factory and distributor
Orgs nization into the hands Of The
owner and throughout his entire
transportation experience with that
vehicle. II is in the mind Of the
engineer when the first plans are
drswn. and it is equally in the mind
of the driver when he is properly
educated in the use Of the product.
Urge Uniform Ideal.
"A standard Interpretation OF this
ideal. one that shall be uniform in
practice and result the country
over TO the end that the owner will
/, realize in his personal experience
the transportation values built into
his vehicle by the manufactures, is
the moving force behind a series of
Packard company is urging on It's
distributors for their service estab-
lishments.
Everything that promotes the
satisfaction of the owner with his
! Twin Six or his Packard truck
the distributors service station. it's
Ecleanliness, orderliness and cOnven-
| fence; the stock of parts carried ;
| the tools supplied the mechanics;
I the personnel of the service staff
| from executive to washer: the edu-
| cation of the owner driver and of
1 the employed driver in the best
/ methods of operating the vehicle;
| the Standardization OF repair meth
DDS so as 10 effect the greatest econ
tOmy OF the owners time and con-
I venience and money - everything
OF this nature is the concern of
these improvements which you have
recently seen the service force Oc-
cupied with
ITO begin with. we have clear
understanding with every customer
Jas to what service he may expect
The two cardinal points of tho
Packard policy. adhered 10 now for
more than 90 years, are. first. tC
deliver 10 the customer the best We
hicle that we can produce. and
l., !,
or Packard owner exactly alike. The
other features of this policy are
that our service shall be furnished
promptly. courteously. and at rea-
eonable price.
Highly Organized Mechanism.
Every piece OF mechanism &:
subject 10 wear from the moment
you begin 70 operate it-and the
motor driven vehicle is "A highly-or
gained piece of mechanism. Be
sides designing the best IL know:
fhow. and insuring the desien in tn,
building the Packard maintains z
I constant series of mechanical anC
field tests mt the factory. 10 deveIoI
in advance of the owners eXpe
rience any indications of possible
D. Improvement i'm any parts. Addeo
p Ito the results OF these tests are tn
: operating experiences reported b.
land solicited from over $4,000 own
, :, ers. The data so collected is or
gauized by the statistical division
of our service department, and
serves as a guide 20 the engineer
lin concentrating on Improvement
. and as an Indicator 10 the factor,
service department as 20 what part
10 have on hand in anticipation o
demand.