Weekly Caledonian. (St. Johnsbury, Vt.) 1919-1920, 1919-06-18
FOR HETTER SERVICE
American Express Co. Starts Another
Educational Campaign Says
hncNt WOrthen

~
y tccond educational campasAe r
blln" tho public into close touch VIE.
the internal operation Of the express
business is bong conducted by the
local cvprea+ forces, according to Il
statement made last night by Agent
Nothcn. The new effort, which is
being directed chiefly at the employees
Of the American Railways Express
Co., is called the Making Good with
The iublic' drive, and the meetings
held th!i5 far have been widely pi>
tended by the cxprca3mcn. The Bet
tor Service C;t.np"in will conclude
with a rally on June 9th.
The marked success of the initial
campaign to secure better packing
and better marking of express ship
ncnts, Il few months ago, lcf ,hc cX-
pres officials 10 probe deeper onto
the causes Of inefficient Opcrnt ions,
due in part to lack of intimate know
LEDGE with ihc rulc, and regulations
governing The handling of express
matter.
One of the striking results of thc
better and better marking movement,
il l.; now announced, is the great re-
lUrtion in HE number Of "no mark"
shipments left on the express COM
p;ny'a hand; each month, without any
mcan; Of idea. iiication.
Before IN effort to improve con-
ditions was made, 25,500 of these I'M
deliverable packages were each
month sent 10 The various "No Mark
l:urcau&' IN different parts of the
country. This monthly average has
been "1itdually reduced until the
April ii"uro5 show only 7,G12 q maj
ority Of these were identified and
sent TO their proper destinations.
his repre- cnt,; Il very mall propor-
ton OF the a0O,O00,0O0 shipments
handled annually. A marked rcduc-
tion in the number OF claims prescnt-
cd for los or mi,hand!cd shipments
Is also noticeable.
The willingness Of the shipping
public to meet the Express Company
half way in this matter, Agent Wor-
then .aid yesterday, has led the
Company to give attention TO other
subjects needing Improvement. As
result of the public cooperation, the
slogan Making Good with Public"
la3 bean adopted for. the concluding
n.cctinSs o. the drive.
Get together meetings of express
Ncn in every city and town in the
country, served by a railroad, arc be-
ia% held Simultaneously with the
local gatherings. Specially prepared
"Shop Ta.k,' dealing with various
subjects Of Importance to efficient
cypress operation, having been read
to ihc men and formed the topics of
ior general discussion Agent Wor-
then is much %ratified with the inter-
est and enthusiasm shown by the
local forces in the drive.
Tho local express people arc trying
to get the cooperation of shippers in
thi, city in these matters, particular
ly so far as making out express re-
ccipts correctly is concerned. Many
business men using express service
extensively prepare their own receipt
il is pointed out, and arc liable to en-
counter complications in presenting
claims for loss or damage shipments,
if such receipts are not made out ac-
cording to authorized express rules.
The opening meetings last week,
were adopted to discussion of how
receipts should be made out to make
them accurate, while legiblc wayblls, |
accurate weights and proper labels
we're also taken up. One important
object of the Second Drive is to
prevent rough handling of shipments !
II offices and terminals, and this sub
icct was considered from every point
)f view.
The local committeeman emphasize
ID the importance of careful handling
of shipments from the moment of
heir receipt by the Express Com
oany in good condition from the
shippers, to their delivery ut dcstina-
ion. Other subjects treated included
he correct methods for handling
,crishahlc goods, how the c. o. ID.
clvicc can be expedited, the particu
ar steps which should be taken to
protect merchandise of exceptional
'aluc, and the proper handling of all
he miscellaneous commodities travel