The commercial. (Union City, Tenn.) 190?-193?, 1919-06-20
BETTER SERVICE CAMPAIGN
AMERICAN RAILWAY EXPRESS
Making Good With The Public Slo-
gan Drive"

A second educational campaign to
bring the public into closer touch
with the internal operations of the
express business is being conducted
by the local express forces, according
to a statement made by agent E. B.
Council.
The rev effort, which is being di-
rected chiefly at the employees of the
| american Railway Express Co., is
called the Making Good With the
Public" drive, and the meetings held
thus far have been widely attended
| by the expressmen. The Better Serv-
ice Campaign will conclude with
rally en- juno 8.
The marked success of the initial
campaign to secure better packing
and better marking of express ship
ments, a few months ago, led the
express officials to probe deeper into
the causes of the inefficient opera
ton, due in part to lack of intimate
knowledge with the rules and regu-
lations governing the handling of ex-
press matter.
One of the striking results of the
better packing and better marking
movement, it is announced, is the
great reduction in number of mo
Mark" shipments left ON the express
company's hands each month, with
out any means of Identification. Be-
fore an effort to improve conditions
was made, 25,500 of these undeliver-
ed packages were each month sent
to the various "No Mark" bureaus,
in different parts of the country.
This monthly average has been grad
ually reduced until the April figures
show only 7,642, majority of which
were identified and sent to their
proper destination. This represents
very small proportion of this 300,-
100000 shipments handled annually
A marked reduction in the number
of claims presented for lost or mis-
handled shipments is also noticeable.
The willingness of the shipping
public to meet the express company
half way, in this matter, Agent E.
B. Council caid yesterday, has led the
company to give attention to other
subjects needing improvement. AS
Ia result of the public cooperation,
the slogan MAKE Good With the
Public has been adopted for the
concluding meetings of the drive.
Get-together meetings of the ex-
the country, served by railroad, are
being held simultaneously with the
local gatherings. Specially prepared
/ "Shop Talks" dealing with various
subjects of Importance to efficient
express operation, have been read to
the men and formed the topics for
general discussion.
Agent E. B. Council recently re-
appointed his local Better Service
Campaign Committee, composed of
S. S. Csruthers and w. j. Wright to
aid him in this educational work.
He is very much gratified with the
interest and enthusiasm shown by
the local forces in the drive.
The local express people are trying
to get the cooperation Of shippers
in this city, in these matters, particu-
larly so far as making out express
receipts correctly is concerned. Many
business houses using express receipts
extensively prepare their own re-
ceipts, it is pointed out, and are
liable to encounter complications in
presenting claims for loss or dam
age to shipments, such receipts are
not made out according to authorized
express rules.
The opening meetings, last week,
wore devoted to discussion of how
receipts should be made out to make |
them acurate, while legible way
bills, accurate weights and proper la
bells were also taken up. One i'm
portant object of the Second Drive |
is to prevent rough handling of ship
ments in Offices and terminals, and
this subject was considered from
every point of view.
The local committeeman empha-
sized the Importance of c"reful hand
ling of shipments from the moment
Of their receipt by the express COM
pany, in good condition from ship
pers, to their delivery st destination.