Evening capital and Maryland gazette. (Annapolis, Md.) 1910-1922, 1919-02-01
SERVICE TO
Be EXPRESS CO. AIM
Begin Drive All Over The couu-
try For Greater co-opera-
ton On Shippers Part
AIM TO AVOID Waste

Plans of most comprehensive ma
fure to bring about conditions which
win make possible marked improve
ment IN the express service through
out the country we're announced last
night BY +. Proskey. Local representa-
tive Of the American Railway Express
company Il Better Service Cam
paign, will be undertaken BY the l35.
900 men and women employed III the
express business. for the purpose of
raising the standards og packing,
wrapping and marking express shiB
merits.
The drive will start on February l0,
III every city and town IN the country.
It will comprise campaign Of educa-
tion and appeal among express en-
ployes simultaneously with d wide
spread effort TO secure the co-opera
tion OF the shipping public along the
same lines No new packing Or mark
ing rules have been adopted Tor the
campaign, but express drivers and re-
ceiving clerks Will be instructed here
after ID insist. firmly but courteously,
that the rules already In force be
strictly adhered TO.
no Check Waste.
The chief purpose Of the Better
Service Campaign Is to check, once
and for all the waste Of time. effort
and money that result from lost or
damaged shipments 1t IS q source Of
eaissa .isfaction and annoyance to both
shippers and the carrier, and tends
ID impair the express service II ts.
expected that all who ship by express,
and 100000 900 shipments are annual
III travelling that way, will be keenly
interested ia the forthcoming drive.
because 1t SO intimately concerns the
transportation end Of many different
trades and industries. some of which
depend almost exclusively upon the
express service.
Regarding the conditions which led
to decision for national drive Of
this character. an express ofaciaI made
this statement
.'It is an acknowledged fact that the
average American business man re-
CARDS satisfied customer ais q direc.
asset to his business He would do
nothing that might jeopardize his good.
relations with that customer But Il
the goods he sent the customer arrive
In had order, IL the contents are dams
aged or pilfered because they were ex-
posed during the journey, or II, may
be, entire shipments are lost because
of inadequate marking or insecure
packing the customer may not walt
long for explanations, but place his
business elsewhere.
More Care In Packing.
In such d case. the payment OF the
claim BY the express company does
not remedy the evil Or serve To en-
courage more business. II is q costly
and unnecessary waste, and both the
shipper and the consignee are disap-
pointed and disgruntled, while the ex-
press company itself Is faced with the
necessity of practically buying In the
goods. Al general dissatisfaction with
the service Is inevitable and no one
Is the gamer.
we believe that there II q remedy
for this evil LII the fact that the loss
OF or damage TO shipments can In many
cases be attributed 70 the unsafe con-
dision III which 1t Is turned over to the
express company. ID handle Exper-
fence has shown that a shipment
started right seldom goes wrong.
starting right means simply that Il
has been securely wrapped and pack
ed, that Ii can stand up for Itself and
ii plainly and properly marked, not
only with the name and address of the,
consignee. but with those also Of the
shipper The use Of poor quality
og paper or twine, or inattention TO
the condition of shipments turned over
ID the express service Is something
which We are trying 70 discourage. But
nothing II more essential than the co..
operation of shippers, and as they are
keenly concerned In the matter, we
are hopeful of getting them to help
as
IL