The Springdale news., 1919-01-24
SUGGESTIONS IN
 VITED FROM PUBLIC
Post Office Department Seeking to Maintain Highest Possible Standard of Service.
of Service.

Probably no branch of the govern ment service comes into closer con tact with the general public than the Post Office Department. This de- partment of the Government deals with practically every man, woman and child in the land as a result of which there is, or should be, general interest in any movement calculated to add to the efficiency of the service. To show that those in authority in Washington are striving to raise the standard of service wherever possible. The News gives space to the following communication received by the local postmaster this week from the First Assistant Postmaster General. whose bureau has charge of post office ser vice:
 The Department is much gratified with the manner in which postmas- ters and post office employees have handled the tremendous mails during the recent Christmas holiday period The reports received indicate that throughout the country very heavy mails were received, dispatched and distributed with scarcely no eonges- tion or complaint. The department also is appreciative of the excellent service rendered by its employees during the unusual and abnormal con- ditions prevailing during the past year and a half. In addition to caring for largely increased postal patronage the Post Office Department has shar- ed it's extensive facilities and organ ization with other Executive Depart ments of the Government in the ex- eeution of numerous war activities and duties entirely foreign to the postal service; and has cooperated full ly in the accomplishment of the aims and objects of other branches of the Government i'll promoting the war program All of these additional duties have been assumed without curtailment or restriction of postal service to the people. During the period of the war the public has been less critical than during normal times and more inclined to overlook de- ficieneies and omissions, but 1t is the desire of the Department to render the best service possible and to utilize all of its facilities to maintain the high standard of service and excell- ence attained during the past few years. With this end in view as a permanent feature of the postal es tablishment, you are requested to go over the different functions of your office making careful survey of the adequacy and character of the ser vice rendered to the public in each branch of your office and the manner in which it is being performed Such delinquencies or defects as your investigation diseloses, and found to be within your immediate authority and jurisdiction should be remedied immediately; and in those instances where Departmental action is neces- sary recommendation should be sub mitted as promptly as possible. As a part of this movement to reach and maintain the highest possible stan dard of service, please get in touch with your local civic organizations such as Boards of Trade, Chambers of Commerce, etc, as well as prom inent business houses, and ascertain and determine whether the postal service is meeting the needs of the business interests in the community Careful consideration should be given any suggestion from these sources for correction of delinquencies or omissions in the service.
 Will you kindly give this matter your earnest, continuous, personal at tention, and let me have complete detailed report of the postal situation as covered by your office not later than February I, 1919.
 J. C. koons, First Assistant Postmaster General,