Every evening, Wilmington daily commercial., 1919-02-01
EXPRESS BUSINESS
TO Be IMPROVED
Through Nationwide Campaign for
Cooperation of Employees and
Shipping Public.

Plans of most comprehensive nature
to bring about conditions which ought To
make possible Il marked Improvement IN
the express service throughout the
country were announced today by X. l..
kinsman, local representative oi the
American Railway Express Company;
better service campaign will he under
taken by the $4,000 men and women
cmployed in the express business through
out the country for the purpose OF raising
the standards of packing wrapping and
marking express shipments.
The drive will start on February 10,
in every city and town in the country.
1t will comprise a campaign oi education
and appeal among express employees
simultaneously, with widespread effort
to secure the cooperation OF the shipping
public along the same lines. No new
packing or marking rules have been
adopted for the campaign, but express
drivers and receiving clerks will be IN
structed hereafter to insist, firmly but
courteously, that the rules already in
force he strictly adhered TO.
The chief purpose of the better
service campaign is To check, once and
for all, the waste of time, effort and
money that result from lost or damaged
shipments II is IA source of dissatisfaction
and annoyance to both shippers and the
carrier and tends to impair the express
service,
During the campaign, there will he an
energetic endcavor to prevent rough
handling, mis-ro routing or other devlatione
from correct express methods in offices and
terminals, and closer supervision ot the
work Of employees is expected to improve
internal operating conditions.
ON February H. the day after the
official opening of the drive, every agent
1T al important points will call different
classes of hls employees together at con
vcnicnt periods and address them, urging
their active participation IN the campaign
first bv improving conditions inside OF
the ranks and then by securing the
cooperation OF the shipping public with
whom they come in contact Similar
meetings will be called on every Tuesday
during the drive
-Four minute" speeches will bc de-
Lytrcd hy the local express heads or
specially selected subordlnates. and
better service campaign committees
will to appointed ii the local press
organi5ation IN every city. composed of
men from each OF the several operating
branches.
A determined effort will be made
during the campaign to eradicate what Is
known as the no mark evil From July
| to November 80 of last year. !Z7,s39
shipments. ~ average of about $500 a
month. were turned ovcrto the no mark
bureaus maintained bv the company, bc.
cause all means Of IdcntluCatl0n OF either
shippers or cOnsignccS had been lost,
and their delivery. except IN . few cases
! made impossible
A special effort will be made to SECURE
the help of business executives and
/ managers Of large concerns in all trades anc
industries. in the belief that the proper
f. preparation nf express shipments IS s
matter of Importance 60 every successful
business. They viii be asked 10 give tht
subject personal attention and to lool
into their shipping departments 70 se'
! that the best methods Of packing anc
marking conslgnments are followed.