Albuquerque morning journal. [volume] (Albuquerque, N.M.) 1903-1926, 1919-09-28
VALUE OF TRUCKS
FULLY REALIZED BY
PACKARD COMPANY


system on which II should be stand
ardized, all were discussed by Roland
Sauer, local Packard distributor, be-
fore meeting of his entire organiza-
ton last evening.
Service such as responds to the
Packard ideal begins with the design |
ing and building of the vehicle" said
MIR. Sauer. land it accompanies the
car or truck clear through the factory
and distributor organization into the
hands of the owner and throughout
his entire transportation experience
with that vehicle. 1t is in the mind
of the engineer when the first plans
are drawn, and it is equally in the
mind of the driver when he is prop
erly educated in the use of the pro-
| duct.
"A standard Interpretation of this
| ideal, one that shall be uniform In
practice and result the country over,
| to the end that the owner Will reallze
| in his personal experience the trans
| portation values built into his VENICE
| by the manufacturer, in the moving
force behind series of perfecting
| processes which the Packard company
is urging on its distributors for their
service establishments
Everything that promotes the sat
| isfaction of the owner with his Twin
Six or his Packard truck--the distrib-
uters' service station, its cleanliness,
orderliness and convenience; the stock
/ of parts carried; the tools supplied
| the mechanics; the personnel OF the
service staff from executive to wash
| er; the education of the oWner-drlVer
and of the employed driver in the pest
methods of operating the vehicle; the
standardization of repair methods SO as
to effect the greatest economy or the
owners time and convenience and
money-everything of this nature Is
the concern of these improvements
which you have recently seen the
service force occupied with.
"To begin with. we have clear UNI
derstanding with every customer as to
what service he may expect me two
cardinal points of the Packard pollcy,
adhered to now for more than twenty
years, are, first, to deliver to the GUS
toner the best vehicle that we can
produce, and, second, to treat MIN ana
every other Packard owner exactly
alike. The other features of this pol
icy are that our service shall be furn--
| ished promptly, courteously, ana az
reasonable price.
Every piece of mechanism is sub
ject to wear from the moment you be-
gin to operate it-and the motor
driven vehicle is highly organized
piece of mechanism. Besides design
ing the best it knows how, and insur-
/ ing the design in the building, tpe
Packard maintains a constant series
of mechanical and field tests at the
factory, to develop in advance OF the
owners experience any indications or
possible improvement in any paris
Added to the results of these tests are
the operating experiences reported by
and solicited from over $4,000 owners.
The data so collected is organized by
the statistical division of our service
department, and it serves as guide
to the engineers in concentrating on
improvements and as an indicator 10
the factory service department as TO
! what parts to have on hand in anticl-
patton Of demand.
prepared mentally to service the
transportation of the Packard owner,
we undertake to provide that service
in capable establishment, run on
business-like methods. The service
station possibly cannot have the mar
Bile mantlepieces and mahogany furn-
ishings of the show room, but it can
invite the owner into clean, we'll
Il lighted, well-kept, orderly office-ln
its turn the front office" of we'll
, equipped, managed shop. Here
the owner meets an executive-a man
who by personal experience knows
Packard vehicles, The service man
ager discusses with the owner his
service requirements; in some dis
tributerships he combines the talents
of service salesman with those OF
. manager; in others, he has the benetl'
of specialization in particular assist
ant for that job.
"These evidences of businesslike
/. establishment which greet the owner
are but the surface of complete or
ganization worked out by the Packard
factory and adopted by us. Even IN
planning the layout of our office ana
: shop, we insured economy or space
and time and labor - an economy
shared by the owner - by protltlns
from the experiences OF Packard serV-
ice stations the country over, MADE
7 available to us by special effort or the
!. factory service department. From
those details of the physical appear
Iance and arrangement or our station "
the essential of the right personnel
our whole establishment is Packard.
zone of the things the owner bring
ing or sending in his car or truck Tor
service wants is his vehicle back on
the road, in good condition. as fast as
possible. Thanks to the operation OF
| a factory within factory-tne rack
ards service department factory al
! the main plant in Detroit-ano 10
carefully devised system of ordering
parts, we are equipped even to replace
, parts, if need be, in surprisingly
short time, You would be astonished
TO know how far above 90 per cent is
, our record for furnishing parts imme-
diately on demand. This ability, goes
/, back to a system of record Keeping
and parts ordering based entirely on
Packard determination to help the
owner keep his vehicle in use the
maximum amount of time.
another element in which the own
er requiring service is interested is tne
!. probable cost of the repairs or read
iustments. We furnish him an esti-
mate that is based, not on guesswork
+. but on carefully calculated costs. In
the price set for his Job the Pack
ard owner finds himself profiting by
a whole succession Of economies--an
efficiently directed force of mechan'
2 les, working under the best of condi.
l tions as regards light, air, room ano
wages, and supplied with every spe-
cial tool which the experience or Pack
ard men the country over suggests az
time-saving means of doing paruc,
r. ular task systematized method Oh
|. effecting repairs in the quickest, leas
: expensive way known to the whole
e Packard organization; an adequate
a stock of materials, most OF them pro-
i BROADWAY CHRISTIAN
h II CHURCH.
NH nal