New-York tribune., 1919-01-31
B. Il. I. Ceases Bullying;
IL S u Real Gentleman N0aU
As Rcs,lli Of Receiver Garrson's Lessons i'm De-
pertinent, It, Iranmen Win Citations for Po-
Elcncss and Conducto rs Even Lend Carfarc TO
Pennlcss Passengers

The Brooklyn Rapid Transit Com
pany, until recently a domineering
bully to His Honor the Mayor and Her
Ladyship the Scrubwoman alike, is
learning to be gentleman And Lind
ley NJ Garrison, receiver for the bank
rupt corporation, is its instructor in
department.
When MIR Garrison first announced
his determination of reforming the
morals and manners Of the concern
disillusioncd Brooklyn smiled skcpti-
cally and said "lmpossiblc,
Each day thousands of travelling
BrooklYNltes are arriving at their des
tination with Gazcd and unbchoving cX-
prcssions Of countenance. But they
are no longer saying "Impossible," "
The Brooklyn Rapid Transit is mani
festly trying 10 mend its ways.
Conductors and other employees OF
the corporation are learning that the
soft answer accompllshcs something
more substantial than the mere dcflcc-
ton of wrath. Mr.. Garrison is demon
stratInG that it brings more money into
the pay envelope
Carfarc Even Is Lent
Careful record is being kept Of the
habits and manner of speech of every
servant Of the company and under this
system conductors have even gone so
far as TO Tend carfarc to the renuiloss
Ihc following cXhortaton is appear
ing IN the windows Of many g. X. r.
stations:
"Wc should each realize that owing
to the nature Of our work and its close
20 q Inf, f,-l l,,,,
community we arc practically servants.
Our duty is to the public and to those
who own the property. We can only
properly discharge such duty by close
and exact attention to it,
One great thing is poltenoss. It
tends to smooth operation; friction
tends to produce heat and disturbance.
thoreiorc request every one CON
noctod with the compafics named.
caref fully to do do his part and extend
polite and attentive consideration to
the patrons of the road
"LlNDLEN NJ. GARRISON. Receiver"
Mr. Garrison yesterday afternoon OK
pounded his gospel Of corporation cour-
tcsy in the following words:
Conductors must realize they can't
boss the public. We must help the
public. 'Noblosse oblige' should be
every ticket choppers motto and the
golden rule should be observed bv
every conductor. fully realize that
IN the past some of the employees Of
the company have not come uD to these
requirements, so my first Instructions
included this general admonition as to
courtesy.
Public Should Rcciprocatc
81 hope that the Brooklyn public
Will reclprocate in courtesy. After all
the 'B. r. r. is their baby. and the
way to bring up a baby IS to pat il on
the check, not knock it's head Off"
The number of complaints has very
materially decreased since the mon
were reminded Of the value of polite
ness. We publish in our monthly mag
azlne a page Of complimentary letters
about individual employees. In addition
we keep IN our headquarters an .ef
llclcncy card of every man and woman.
Every good word goes down about him
~ one column and every bod report IN
tn" opposite column
" hen any question arises as to PRO
motion TINS card is the FIRST thing con
suited. This Is tho same system that
prevails in the United States army.
wncn a gencralship is to be 0lled.'
Loanlng carcfarc to pcnnilcss pnss-
enHers rs one form Of courtesy in which