The Glasgow courier. [volume] (Glasgow, Mont.) 1913-current, 1919-02-14
NATION WIDE CAMPAIGN FOR BETTER PACKING
and MARKING OF EXPRESS SHIPMENTS

Plans of a most comprehensive ma
ture to bring about conditions which
will make possible a marked improve
ment in the express service through
out the country, were announced re-
Gently by H. c. Newland, local repre-
sentative of the American Railway
Express company. A "Better Service
Campaign" will be undertaken by the
1851 900 men and women employed in
the express business, for the purpose.
of raising the standards Of packing,
wrapping and marking express ship
ments.
The drive started February 10, in
every city and town in the country. 1t
will comprise a campaign of educa-
tion and appeal among the express
employees simultaneously with a wide
| spread effort to secure the co-opera-
ton Of the shipping public along the
same lines. No new packing or mark
ing rules have been adopted for the
campaign, but express drivers and re-
ceiving clerks will be instructed here
after to insist, firmly but courteous
ly, that the rules already in force be
strictly adhered to.
The chief purpose Of the Better
Service Campaign" is to check, once
and for all, the waste of time, effort
and money that result from lost or
damaged shipments. 1t is a source OF
dissatisfaction and annoyance to both
shippers and the carrier and tends to
impair express service. 1t is expected
that all who ship by express, and 300,-
OOO, 900 shipments are annually trav-
2 cling that way, will be keenly inter-
ested in the present drive, because 1t
so intimately concerns the t%ransporta-
e ton end of many different trades and
industries, some of which depend al
most exclusively upon the express ser
vice.
It Regarding the conditions which lee
to a decision for a national drive O
: this character, an express otflcla
IS recently made this statement: "lt i
r an acknowledged fact that the average
n American business man regards a sat
r isfied customer as a direct asset t.
"a his business. He would do nothing
t. that might jeopardize his good rela
. lions with hat customer. But If tn
goods he sent the customer arrive
bad order, if the contents are damae
ID ed or pilfered because they were es
ID posed during the journey, or if, ma
70 be, entire shipments are lost becaus
" of inadequate marking or insecur
packing, the customer may not wa
ol long for explanations, but place h
70 business elsewhere.
IS. "In such a case, the payment OF. TT
tn claim by the express company dot
to not remedy the evil or serve to el
courage more business. 1t is a cost
in and unnecessary waste and both tt
shipper and the consignee are disa1
pointed and d%isgruntled, while the e:
press company itself is faced with tt
=, necessity of practically buying in tt
goods. A general dissatisfaction wi
' the service is inevitable-and no o.
is inevitable-and no one is the gal
err.
"We believe that there is a renee
for this evil in the fact that the 10
of or damage to shipments can
many cases be attributed to the u
safe condition in which it is turn
over to the express company to ha
die. Experience has shown that
shipment started right seldom 60
wrong. Starting right means simp
that it has been securely wrapped a
packed, that it can stand up for
self and is plainly and and proper
marked, not only with the name a
address of the consignee, but wi
those also of the shipper. The use
a poor quality of paper or Irvine
inattention to the condition of shi
ments turned over to the express sc
vice is something which we are tryil
to discourage. But nothing is mo
essential than the cooperation of t
shippers, and as they are keenly co
cerned in the matter, we are hopet
of getting them to help u.s."
The "Better Packing Better Mar
ing" campaign will be conducted at
period of the year when the EXPIRE