The sun., 1918-09-04
UNCLESAM, TICKET
AGENT, NOW ON JOB
Four Of Five Offices to Replace
40 Are Opened Here by Rail
road Administration.
HYLAN PRAISES THE PLAN
"Service and Civility" Prom
ised in Selling Transports
ton to Travelling Public.

The United States Government hung
out its single as ticket. agent FOR the
domestic railroads and water lines yes
terday, when It opened three offices IN
Manhattan and one in Brooklyn. A
fourth Manhattan ONCE will be opened
September 20.
The four offices opened were at "a
Broadway. 81 Chambers street, 1lf
West Forty second street and 336 Full
ton street, the last named in Brooklyn.
These offices which are consolidation
OF forty eight heretofore maintained
separately by the numerous railroads
will mean an annual saving Of approx
.mately s2s9.o0o.
The most important downtown dfhce'
that at 81 Broadway. was opened with
out any ceremonies, and business began
promptly at $3.50 a. M. with the sale
OF transportation from New York to
Toledo, Ohio. Mayor Hylan, Murray
Hubert, Commissioner OF Docks; Will
lam Fellowes Morgan. president Of the
Merchants Association and Col Fred
erick Farnsworth. secretary or the AM
erlcan Bankers Association, were pres
ent when business began. A. II. Smith.
Regional Director of Railroads, also
visited the offices.
George A. Cullen, chairman OF the
United States Railroad Administration
Committee. RETAINED from making an
address owing TO the rush of business.
He issued a statement in which he said
that Service and Civility" will be the
slogan under which the sale of tickets
for passenger transportation will be con-
Quoted. Mr.. Cullen. in addressing the
workers. said that Director McAdoo had
equipped the ticket statesmen with the
finest tools for work, but that there
were two things which, Director Nc
Adoo could not supply.
Accuracy Is DweIt Upon.
1.-The first OF these" he continued. sis
the spirit of service. You will meet
accurate and vital information than, i
believe, in any other organization in
this great city.
You can respond to this need in a
careless and perfunctory way. doing
out half-facts and guesses, or you can
painstakingly ascertain what the in
quirers want to know (ipdeed help
them to find out az is so often neces-
sary) and then give them clear. ex-
plicit and understandable answers-a
joy to do. You can provide them with
transportation and accommodations in
a grudging and indifferent manner or
do this with carefuness and alacrity
and with consequent satisfaction 10
yourselves
THE other feature. that Is wholly up
to you is what for want OF a better term
| ma yocall the spirit OF civili.y. Civility
is not mask TO be put on-a smile or
an external assumption of politeness,
To he of any lasting value in the days
work. the weeks work, the years work,
it must come from an honest and whole
hearted desire to put yourself in the
other fellows place.
"Put Yourself in His Place"
I'm other words. 1t must come from
thinking how you would like to be
treated If you were asking for informa-
ton or trying to secure transportation
and any OF the various forms OF accom-
modations that the Railroad Administra-
ton has to furnish on its trains and
steamships In word, it is the constant
practical application of the Golden Rule
which in your work particularly is more
essential than all the so-called rules and
regulations our committee can possibly
set down for your guidance.
I'VE want no slackers. no grouches
among us"
Mayor Hylan said he believed the con-
solidation of the railroad ticket Offices
would prove TO be a great convenience.
He spoke highly Of the manner lin which
tho problem had been handled He
added that under the authority Of Mr.
Smith "A similar plan OF consolidat ion for
the terminal docks would soolA be put
into operation. calling for centrally To-
Gated delivery points for incoming and
outgoing freight.
The office at "a Broadway is typlcal
one. The lines over which passenger
transportation naturally flows were
grouped In different booths, each line.
however having a separate salesman
and each an independent telephone con-
nection. In one booth the Lackawanna,
Lehigh Valley. Erie and Jersey Central
lines were grouped: tho PENNSYLVANIA,
Long Island and Baltimore and Ohio
were in another booth and the New
Haven New lok Central and Sound lines
In another