The Barre daily times. (Barre, Vt.) 1897-1959, 1918-01-19

eager to conserve our companys mate
rails and money and labor in each brancl
OF our functional organization, In ON
respect alone, we are convinced that i
the great number of users of the tele
phone can learn something about on
plant, our equipment and our standard
lied methods of operating the service al
Well as OF the great part we are playing
in this war, there will be a substantial
and mutual saving as result OF that
better understanding
Our own efficiency il always greater
when users know even something about
switchboard and the operators work.
AS we have in our New England ter.
ritory nearly million customers daily
the saving of a few seconds ON each call
by means of correct usage and under
standing of our methods means great
deal to us. II also means a great saving
TO the users OF our service, for what we
save they also save in their daily work.
"Oar lectures therefore produce mu-
tnal economy; for the public through
their knowledge of our business. as well
as through their belief which they will
tire organization; and the lectures will
also produce economy for our employees
whose work becomes more accurate be.
cause Of the confidence which the public
acquires in the personal work of the in.
dtvidual, the eventual result being better
working conditions and better relations.
"All of You realize how little people
know about the work yor. are each do
ing individually. and when we realize how
Just little description of the details of
your own personal work or the work of
some other employees will interest the
listener in the telephone work, you will
how easy ii Ia to clear away
Misunderstanding and how important 1t
is that this educational work be carried
on.
Are You ever doubtful whether our
business is interesting? Begin to talk
about it, and see how soon YOU are en-
Unused, and how eager you are to have
the stranger understand YOU Are you
doubtful about any criticism Of service
someone has made TO your Begin to try
% satisfy the mind Of that critic and see
Tow earnest you are in your explanation |
II the facts and the assertion of the |
ruth. And, ii there IL technical point /
or, for that matter anything at all /
bout Our business that you do not your |
elves know observe how soon YOU are |
~ the way to find someone in the com /
ANY who will be able To tell Won all that I
rou need to know about it.
II believe that every subscriber should
'e induced in some way to learn the ord-
nary fudiments of the service. Just to
IMlire the prevalence of the voice with
he smile in il in all telephone converse
ions. You girls know how well the sub Il
cribeTs are satisfied with the service
hen they understand your various
loves in the routine Of call either local
r toll, and | think that We telephone
eople, who are the most critical Of our
wn company's service, are the ablest 4
sers Of it, because we are cognizant OF
aeh move in the setting up Of a connec- II
on. II
"Yon believe with me, know. that
he telephone employe is the best ma
lred individual there is in almost any
usiness, for there are no persons eater
Ig to the wants OF the people who are
4 such human mission and who must
all times remember the humanity of
lie service and the human results of the
'ryice, a. does everyone of us in the
lephone business That may be patting
rselves on the hack, but, when user
the service first realizes the standard
alton Of our work in every branch and
es the necessity for that standardza-
on, he must know that the most inten-
We thought il put-into the executive
rect ion of our pmn1Dyes and that
erything we do has its foundation upon
e desire TO perform the most efficient
DIRK at all times"