The Washington times. [volume] (Washington [D.C.]) 1902-1939, 1918-06-22
SERVICE ABOVE ALL
PAYS, SAYSuT1LE
GIANT AGENT HERE

S. Sidney Forst. president OF Forst
Bros Inc, distributors for District
Of Columbia, Maryland and Virginia,
many users Of trucks are skeptical
Of the original quality Of . truck
where its agents are constantly
talking service. or in other words
that the constant talk on. ser
vice causes the prospective purchaser
to believe that the truck is one that
requires considerable service. Mr..
Forst stated:
The majority Of truck users today
know that no matter what the orig
NAL quality of the truck, they are
bound to have accidents for which
the car is not to blame. Sometimes IL
fc the fault of the chauffeur, some
times the other fellows chauffeur.
sometimes road conditions, etc. but
rarely the fault of the car itself, no
matter what make. That's why the
biggest users OF trucks today when
in the market for additions to their
fleets want to feel satisfied that the
trucks they buy can be supplied
promptly and efficiently with new
parts when they are needed. for they
are always needed when least ex-
pected. And that's why we insisted
On making Service Above Ar our
slogan and in order to live up to it
have equipped ourselves with an i'm
nense stock Of repair parts and an
efficient corps OF repair men
Why Service Pays.
As an instance Of why Service
Above Ar pays let us cite two occur
Fences that happsned recently:
-One of our trucks working In
Alexandria, through collision. sprung
4 leak IN the radiator. The chauffeur,
fearing to tell the owner of the truck,
took II to timer to have IL repaired
and in repairing 1t the timer put in
solid gaSket, shutting OF all radia-
ton The next morning the chauffeur
started out with the truck and in a
short time the engine became red hot,
and again the foolish chauffeur, In
order to cool Il and to avoid having
to report the former accident, threw
bucket of cold water over the en-
CINE. You know what happened. At
IL o'clock Saturday morning the
owner phoned us to say that his truck
was stuck in Alexandria He didn't
know the reason. We sent for IL and
story from the chauffeur. and imme-
diateiy phoned US telling OF the
cracked cylinder. so we had the truck
brought in to our service station. Mr..
Arthur Forst who has com plete
charge of all service, called on the
owner the same afternoon and ex-
planned matters. The owner was in
terested only in getting the difficulty
remedied a. quickly as possible. He
wouldn't lose any time Saturday an
ernoon or Sunday, but the truck must
Be back on the job Monday morning
At 8. 1t could only be done by work.
ing hard all day Sunday. Wen, at 8
O'Clock Monday morning the truck
was At work with a new cylinder
block We had II IN stock.
Another Instance.
The other instance was vher. IN.
owner OF q Little Giant drove II 10
Richmond and on the way broke the
transmission ~aSe- That happened On
= Friday. He wired US from Rich
mond on Saturday morning. I'm Mon
cay morning h's truck was at work
ii Richmond with = new Transmission
THAT'S what we cali service above
All and do you think either OF the
aforementioned owners would buy a
truck now from any other dealer?
Every owner OF a Little Giant i'm.
medtately upon purchasing becomes
one OF our organization, and is treat
ed like a partner in our business
That's why service above ALI pays"
And the business this firm is doing
Is ample proof that Mr.. Frost knows