The sun., 1918-08-27
M'ADOO TO AID
RAILROAD SERVICE
Tell Your Complaints to the
DircctOr-General's
New Bureau.
ASKS FOR CRITICISM
Stirred by Remarks of Poor
Work and Flippancy of
Emnloroos
% FUR CRITICISM
Special Despatch TO THE srs

WASHINGTON, Aug. 2s.-Tell Won,
troubles to McAdoo provided thev ,da
to the difficulties and inconvenience -,
travel. VT
The Director-General has just ins,,.
tuted new division In his Office N.
division Of suggestions and complains
and 1t will welcome criticism Of IN,
roads under Government control. COZ.
structive and otherwise. This stem wa.
determined upon by Mr.. McAdoo When
II came to his notice that MANY com.
plants against service were being voiced
and that some railroad employees or.
cused all sorts of poor service with
the f1ippant Uncle Sam Is running IN.
railroads now"
Every railroad station waiting room
and every railroad car under Govern.
ment control will be emblazoned newt
Tuesday with this message to the
travelling public:
Il desire your assistance and coopera.
ton in making the railroad service while
under Federal control in the highest
degree satisfactory and efficient
"Of course, the paramount necessities
of the war must have first consideration
"Our~gallant sons who are fighting in
France and on the high seas cannot he
adequately supported unless the rail.
for the movement OF troops and war
materials and to keep the war industries
Of the nation going without interruption.
The next purpose Is to serve the pub
lie convenience. comfort and necessity
to the fullest extent not incompatible
with the paramount demands of the war
I'm order to accomplish this criticisms
and suggestions from the public will be
extremely helpful. whether they relate
to the service rendered by employees and
officials or impersonal details that may
convenience or inconvenience patrons ~
the railroads. 1t is impossible for even
the most vigilant management to keep
constantly in touch with local conditions
and correct them when they are not as
they should be unless the public will CO.
operate in pointing out deficiencies and
disservice when they exist. SO that the
proper remedies may be applied.
II have therefore established a bl.
reau for suggestions and complaints in
the Director-Generals Office at Washing
ton. to which the public is invited to re-
sort
Aside from letters OF complaint and
suggestion the public can render gen.
uine service by sending letters Of COM
mendation of employees who are con-
spicuously courteous and efficient in tie
gether with such other Information as
promotes the spirit Of a great organ'za.
ton more than recognition from time tn
time Of those employees who perform
their duties faithfully and commercially
1T is requested that all cdmmunica.
lions be brief and explicit and that the
name and address of the writer I've dis
tinctly written.
Also give the time of day o. night
the number Of the train the name If
railroad and IL possible the name Of ile
employee whose conduct is complained
of or whose services are commended. 10.
gether with such other Information as
will enable me to take appropriate ac-
tlPn.
PLEASE address w. @. McAIoo. III
rector-General of Railroads. bureau 70.
suggestion and complaints, Washington,
D. c."