The Democratic banner. (Mt. Vernon, Ohio) 1898-192?, 1917-02-02
LISTEN TO ADDRESS
AT PUBLIC LIBRARY
Vivian Explains Long Dis
tance Work; Sessions
Very Instructive

staunch advocate Of all rules of
health.
Shortly after the appetizing lunch
con served Thursday in the offices OF
the company on East Gambler street
by the ladies of the Baptist church to
the visiting telephone operators, as
well as local switchboard manipu-
lators. who are concluding their two
days school of instruction, Manager
e. o. Arnold announced that con
stitutional' was in order.
The entire body of girls fell in with
the plan heartily and all. after don
ming wraps, walked to the public IL
brary where Beatty B. Williams de-
livered short address, explaining
how the library may be put to a great
er use by it's various patrons. Return
ing, the girls resumed their work of
the afternoon with w. S. Vivian of
Chicago as instructor.
Supt. Zemer gave a talk at the
luncheon on "The Telephone from
the Viewpoint of the Patron"
Longdistance work was the main
topic handled by Mr. Vivian Wednes-
day afternoon. He sketched rapidly
the big development in the long-dis-
tance service and then proceeded to
practical instruction under these
heads answering, testing circuits,
recording calls, building up connec-
tions and securing the party called.
The United States Independent
Telephone association, of which Mr.
| Vivian is secretary, has issued COM
prehensive books of instruction and
these were distributed Thursday to
operators. This is their first appear
ance in this county, as they were pub
lished only recently. There are two
separate books. One deals with mag
neto exchanges such as exist in the
county outside of Mt. Vernon, and
the other with common battery eX-
changes-those Of the larger cities.
A study of traffic conditions at Mt.
Vernon, in connection with this
school, brought out some very inter
esting data.
For instance, the Mt. Vernon office
handles in excess of $4,000 calls per
day-two people to each call, or
$4,000 people talking each day. This
can be better appreciated when we
consider that the population of Mt.
Vernon is only 10000. A recent peg
count" showed that 4,29S calls were
completed in one hour, and that one
operator handled 4S3 calls in one
hour.
An analysis of this peg count
shows that Mt. Vernon telephone pa
irons use their telephones an aver
age of 9.S times per day, and that the
average per operator per hour is 299
calls. This is an exceptionally high
Calling rate. To handle such a vol
ume of traffic methodically and salts
factorily to both subscribers and com
pany, it has been found that the op
Grating conferences or schools of in
struction held by the Mt. Vernon com
pany since 1918, have been very help
full In that it brings out better un
derstanding of their work on the
part of the operators. They better
understand the company's policy Of
furnishing their subscribers and pa
irons the best possible service; how
to conduct themselves under any anC
all occasions; II gives them a bet
ter idea of the Importance and value
of giving service and their responsi
bility in relation thereto. There Il
also another value in the social fea
. lures of these meeting. The operators
get acquainted with each other anC
with the officers Of the company in ;
: way they would not do in the ordi
/ nary daily routine of the business.
: The following operators registered
3 at the Office Of the company:
}. MT. VERNON--Vivian Ryan, Hildi
sharpnack, zenna Winterringer, Lu
: ellie Cochran. Anna Tighe. Juli'
D Feeney. Laura Barncord, Anna Feen
ey. Katherine F1tz, Irene White, Mel
+ lie Higgins, Nellie Reigley, Catherine
= Boyle, Louise Mills. Lillian servais
Nellie Melton. Ruth Buchanon, Jen