New-York tribune. [volume] (New York [N.Y.]) 1866-1924, 1917-02-18

limos 7 called
Mr. X at once approached Mr. Us prospect In friendly
av he remarked. Il can save you money that Don't
b il because the price will be marked down tomorrow
YOUR order goes in you'll have take at price
The man thought that was good advice When Mr. back
from the telephone he found his prospect had cooled Inc Gus
TONER went out saving he would be in the next day.
Meantime X the telephone and called up his pros
~ BETTER get right up here you want that ne said
There's here who all ready to close for IT, NJ
came up that and placed his order The next
day Us prospect returned only to md the car hao oee ~
the price he could have had it for. ....
And when the who the place heard about 1t he
laughed at and congratulated X for having put over Can
you imagine the kind of treatment customer is likely TO get
place where such standards obtain And imagine the
sort Of good will created when Y told his how ne hap
pened to lose his chance Of getting the he did,
There is another salesman prominent agency who won
bonus prize by the simple method OF customer out OF MS
own pocket for used than the second man
for the house appraised it at
The house has and stringent rules against
There are the best of why every should believe
he getting price and the treatment as every ohe
customer when he buys automobile other article Is
The foundation good business that there should be one price 10
all -
Yet the man at the head of the simply remarked that
the speeding up which this particular salesman gave all the ohei
the getting after the bonus so hard was worth TOO
money to him discipline the salesman for overzeaousnes'
The effect the favored certainly could haroy "ok
out to the benefit the house Other have been
by agent for similar attempts at price cuttns "heh ~
mol bonus up.
Some statesmen to promise extra equipment ee
CHARGE TO customers order make sale and then when once
the deposit taken and the order accepted to deny they ever
any thing But where the house has hard ana a
AGAINST this sort practice the salesman OF certain type mos
ways outwit the management know or one company ~
makes custom to show cars on us moor n''eu Jul VIII
equipment 49,.
salesman one day reported after demonstration
had asked him the floor the same as he intended g
him
he got" Theupon the according to the salesman demanded
ha+ ros on the car on the saesroom When told that
extra he insisted had told him the car ne would
was lust like The customer charged the
with double dealng and said he wouldn't take the car al " i
get what was promised.
So the salesman signed him and then took the case to
his sales manager The latter for the SALE agreed 10 let s
that is was he who had been tcked for the "noe
story imaginary The house rule had been broken
by an employee the sake of making SALE wouldn't no 10
co And naturally who the bumper for nothing don
his costly sale for the mousse uI e
man, who got his commission, didn't care -.
The salesman who slips chauffeur part OF his commission lOr
accepne low valuation turned in trade that the chauffeur
he getting fair valuation Is not az all
automobile business IL is sharp pracuce ana cao' Do
for the how much ne depends upon the OF MS
driver learn he has been cheated But the salesman
type doesn't long as he gets tne sac ~ha ue
interest of his employer through deraudng customer
Exaggerated promises service pledges that cannot by any cna
be made good the automobile business ms
the customer runs up against the line in the contract that informs m
nothing is binding what contained therein he
the salesman, who hestateS Tor moment u
he never promised anything Of the SORT
The kind of and sanctions the acts Of sales
moment intends to let go the customers
dept is The salesman kept on
pu again The shorghedness OF this policy IS
..odn and unbelievable men in Of business They
sells only the customer himself but all his
friends acquaintance they know is ampant that the
pu il over" eliminated real satisfaction is to be gwen
Subterfuge tcey the resort of the weang Inc real
salesman fall back such things He earns the respect OF
customer gains confidence by frank and open dealing
that the loose type of craftsmanship found
well paid for their work. ey arc
employers AS simple business p1n
chile tolerate stess indifferent dshon
est
But statesmen Of the wrong sort And 1t s
against these automobile buyer should be warned lie should
study the Of salesman he meets Just as neny as ne SORT
of he intends buy.
Nowadays nearly good Some Of course are better
And in their various price classes
nearly parity other index to the buyer is the sort
he is going to do business with
He can tell dealer by his statesmen than he can by the
mans expressed principles dealer who oeaes the worthless sales
man in his employ be depended to give customer the
right of treatment
This get the money spirit And when he
the money that to be the end of it. He doesn't intend
tho inter OF