New-York tribune. [volume] (New York [N.Y.]) 1866-1924, 1917-02-11

be
differently. al
That sort of service which limited having good supply
Of repair parts on hand which gets customers promptly
rapidly the road again after repairs or which at ~
most merely and Inspection is not the type Oh
service that counts The that really not only offers to
give service but follows up and insists that the owner cooperate
bv bringing his car regular intervals Iii ProPhyacc service
that
The best example have of that given by the A.
Elliott Ranney Company New York dealers in Daniels cars The
notified every weeks for after he buys his car
that time apart for him bring his car IN Tor sPe
,on and Irbrcation The moment delivered set OF
tvvensx inspection cards aside for him. The bottom part
of the card perforated and when detached becomes postcard
form notification that is to him at week intervals
amount of work the and its general condition at each
inspection are of office record When the owner fails 10
bring his car in the matter called his attention ne regu
ary inspection also helps to bring home TO
him Importance Of having his looked over from time TO
time. The follow-up is well worked
This the that achieves the object tor which
service is designed That is keeps the the road
brings home to the that there be need OF regular IN
spection the office would not persenty follow INN WIN
requests to bring his
What system like this the Ranney in money
brings back unquestonaby in satisfied customers and IN mini
mum actually of repair Jobs that chargeable against anything
but the careeness Of the 1t not done to limit the
responsibility the dealer but make the customer car
we'll .
modification Of the preventive service system that fol-
lowed by the Hudson Motor Car Company Of New York Adjust
ents are done free at any time first three months OF
ship provided the delivered the service station for ex
animation and inspection regularly every thirty days
Whether it need automobile IS the better
the first part Of its use the hands or any
is this feature of early attention that at the base OF most
service plans needs advice and plenty OF IT. IN the
first stages of his ownership that gets right treatment at
the will give minimum OF trouble as gets older ana VIII
subsequently be greater secondhand value put 1t another
in
than by any things that happen later on
1t is with this idea that the Cutting Larson Company, Odds
mobile dealers and c. T. Silver nc who handles Chalmers and
bort cars have system that calls for adjustments in the first
ninety DAYS after the delivered The Packard and Mitchell
examples of companies that give needed
month after delivery provided the car is brought to the
service and has been tempered with But these all
are not examples of mandatory but OF Pemve service which
although all right enough does not in opinion reach su
GENTLY far
Some dealers handle the service question in bulk at the be
ginning of the believing that although invite
an owner bring his can't force him to do it. The
Iupmobe coupon plan such The work done in the thirty
two hours total given ong greasng inspection OF
steering and wheels and attention TO battery spark Plugs
distributor and generator.
The coupons are pay for this work only and limited
four in month that the will not all his coupons
and thus defeat the object OF visits to the service
station An interesting of this system that nation
wide and Hupmobe for service for the current
month any FIVE thousand upmobe service stations
where he happens to be-
welcondered plan for is that of f R. Holande
of the Jennings Motor Sales Corporation Hal dealers New York
coupon system based his eighteen years experience the
business By it. takes delivery OF his he
ceives book good any within for hundred half
hours of free
This equivalent giving the present OF $50
$50 has been his labor the
The accepted by the customer IN
lieu of gatous and he with them for work
of any kind his In addition to the book the usual
standard warranty defective parts with the
Mr. Hoande figures from his past experience that the
age owner good does spend much $50
for labor charges In setting his limit $50 he estimates he
offering margin of safety.
His idea that the possession of the book constant
reminder to the customer that he has him
time and that where it be nconvenien to
at stated intervals work done the book leaves
him free to drive he peases and have work Of char
act done.
clear then that there variety of thought in the
automobile business about what constitutes and how