Tulsa daily world. [volume] (Tulsa, Indian Territory [Okla.]) 1905-1919, 1917-01-02

he is up there at the same time
pointing to mcZzannc floor.
"The manager looked up and SAID:
why that's Mr.. Wanamaker himself.
Wanamakcr serves.
ut developed that Mr.. Wanamaker
was on the floor the day the old lady
was there and had served her in true
Wauamaker style.
The story has gone the rounds that
a superintendent of the Jordan Marsh
store Of Boston usually puts all can
didates for positions in the store thru
a series of rather interesting questions.
At the close Of the interview he would
say: Now of course YOU understand
who is the boss of this storeF
"'rhe applicant for a position would
usually stammer around and finally
say, why-er-er, yes, you are, of
course oh no. the superintendent
would say. If you are crouched down
behind the counters or almost asleep
on the showcases and YOU see me COM
ing, don't move about and begin TO
arrange boxes or dust off the counters
IN an endoaNor to fool me. But what
ever you do don't let the boss catch
YOU standing around doing nothing,
or holding store convention" with
other clerks. and by boss | mean
customer. He's the real boss of this
establishment
The customer the real boss, Sounds
rather peculiar, doesn't it? But that
Just The thing YOU want to get firmly
fixed IN your mind. Now how do YOU
treat the man usually regarded as the
boss When he approaches you or
your counter YOU try TO look as lleas-
ant as possible, don't YOU? ! doubt
seriously whether YOU would think OF
Iii
Eather YOU would smile and signify
a desire to hear anything he might
have to say. And that's the point |
am trying to make.
Foolish Questions.
What a foolish thing to ask Gus
toner who steps up to your counter
is there anything today
THE projection of your mind TO a
successful meeting with another hu-
man mind requires the accomplish
mcnt OF four distinct steps with your
auditor or customer: First, YOU must
gain his or nor undivided attention
Second, YOU must arouse mis- or her
definite interest Third, YOU must
create unqualified belief in and accord
with your statements. Fourth, when
YOU nave removed all bubbles and
doubts from his or her mind YOU must
replace them instantly With an inn
polling resolution to do the thing you
ask.
"In conclusion, may | not ask vod
to cooperate with every one in your
store in making it center its tho's
continually ON how best To organize
for service for the most effective
work? Add daily little bettermeat
here and there to round out the Serv-
ice and eliminate the weak spots 10y
making them strong. The well-being
of the Scott Halliburton Abbott com
pary store depends upon its advance
mont 1t Is a task-and pleasant
one-to which let us bend with en-
thusiasm. In word meet every Gus
toner as tho the store belongs to you
Those Present
The following employees of the
Scott Halliburton Abbott store We're
the guests of Messrs, Halliburton and
Abbott at the banquet:
Misses Charlotte Carton, Belle Nc
Farlan Helen Chiffon, Bruce McFar-
Ian Nell Bagnell, Carrie Lee. Emma
Jean, Irma Holbert. Margaret Davis.
Erma Uttey, Tossie Starr. Frances
Whitmorc, Lula Whitmore. Ella Drews
Etra Hansler, Nell Place, jeanette
Loder, Nettie Kelly, Cassie Abrams,
Elsie Herring, Doris Austin, Ella
Franks. Laura Lang. Anna Hall,
Frances Waid. Tommy Harbin, May
Rothhammer. Mabel Magee. Margaret
Young, Georgia Thomas, Ann Echard,