New-York tribune. [volume] (New York [N.Y.]) 1866-1924, 1916-04-30
A most unfortunate assumptionl

.t.r. NAV h. made clear will that from letters OF
complaint interviews with companan investigation by tribune
experts and may add. comment from persons OF my ~ "
ouantance is obvious that publication OF criticisms regarding
Aman attitude toward dissatisfied customers does the store no
will cite which to indicate need
of reform. 49,
My chief complaint. writes correspondent Is the uh
ln,s, Of the Aoorvalkers body do anything for
They seem think who wishes to return ANYTHING
no 70 cheat them And another paragraph she describes
the attitude Of the aoowaker who refused adjustment as one
of suspicion
Another complainant the adverb ofy in character
ling the of speech of the aduster and adds that ne OIL
rectly challenged only word but that OF my mother
prominent dentist who had most disconcerting expert
cnce with the comments
Now it seems a fahead policy to treat cash Gus
toner in that off hand, contemptuous manner
The don tcare attitude Of B. Altman & Co.. observes
complainant declined The Tbunes refund the ground
that his proper complaint against the firm and not the news
paper onvinces that they willing acknowledge the
unarncss Of the deal.
Another Il was glad the letter from Commuter in
regard to the Altman Co.'S Aoorwaker have often wondered
at an store like Amans having such rude and dis
courteous ooraers Instead of being keeping with the hne
store that Amans undoubtedly they to have had their
training theatrical school for the bueque Hoorwaker
of the stage
Here now delicate touch of Altman humor worthy of
the burlesque stage Aoorwalker:
Having purchased pair Of washable chamois gloves at
Altman Co., price So and after having washed them
unable them because they tore in the washing re-
turned same and told by the Aoorake that manufacturers
did not furnish washwoman with each pair of gloves
In justice the should be stated that apology
aterward offered for this though by the humorst himself
With air Of mighty condescension superb representa-
tive etc. the impression made by Altman Hoowakcr
purchaser of pair of gloves which split badly being
worm In this the refused make good the loss at
butng the damage strain through the gloves being too small
So they werebu through fault OF hers he
ze therefore the entitled the stores
expense
Says another of the offended patrons Their saeswoman
CURLY told the glove all right and must have been the
put the glove that Imagine that 4th Street
reply a and it will not sound so bad though
the finally made adjusmentl too disguised by
that appreciate that Just imagine all the bother and
they could have avoided by having done the right
thing at the beginningl
Here is another criticism from patron The letter quoted
by you The Tribune describing Aoorwalker at B. Amans
suggests have often wished voice Their
often Of naughty and offensive condescension that
delay rather than assistance
from them. 1t that firm its customers
should school higher employees the fact that policy
valuable that of uniform courtesy and and spirit
least of hepfulness toward customers
Apparently the pracses double standard Of
for charge and cash On this point
writes
Il wa. very much interested in one of the letters you pub
shed this morning regarding the courtesy extended
Amans wonder why there different code of for
charge than that extended people who cash for
their purchases About given pair of gloves
sixteen button, white kid which from Altmans The very
first time these, in putting glove it above the
elbow place where glove seldom took the gloves
back and asked for exchange nasmuch the gloves
brand and had put them on |
firmly told that the best could expect that the glove would
be repaired for refused have this done and took
gloves home Some weeks later when the friend who had given
the gloves asked how they wearing told her the tale
She insisted that give the gloves her. she Aans
would her exchange because she had
there And they did, only giving her exchange
but sending their wagon East Orange call for the
and delivering the second pair East Orange Had they
exchanged the gloves for they might have
nothing of the expense of sending their wagon
East Orange Will please tell why the large department
diferenae between cash and charge cusomers2"
Experts by The Tribune the standards Of
courtesy and Of the declare that marked
deterioration since the late Mr. Amans death and there
at,cc yspfov