Clinch Valley news. [volume] (Jeffersonville, Va.) 18??-2019, 1916-07-14
TELEPHONE TROUBLE.

MISS Montgomery, chief operator
of the Bluciicld Telephone Compnnv.
was here this week investigating COM
plants which have reached the home
ollicc from subscribers in this COM
muniiy. She made II canvas of MI
phone holders, and registered their
complaints, and talked over the trouble
where any specific trouble was mem
toned
The hcginnnE of the investigation
originated with the Town Council,
which at ita last meeting directed the
mayor to formulate II complaint, which
he proceeded to do, and forwarded il
to the Company's headquarters in
Rlucfcld. The complaint rccitcs the
section of the company's franchise
in which the company s bound, under
II forfeiture of $500 per day, to keep
IT'S lines. poles. &C.. in good order
and efficient service nj reasonable
rates" and continues. at (rhc Blue
field Telephone Coz, has failed and is
failing to furnish the public efficient
service nt reasonable rates, and to
maintain it's property in good order,
aud you are hereby notified, &c."
Upon receiving this communicn-
tion, transmitted by the Recorder, Mr..
Rcpass, (Which communication was
never rcnd before the council), the
company sent Miss Montgomery, as
stated.
The reporter made little invcstign-
tion on his own account and all he
could get was, that sometimes 7
ring and ring but never get anybody"
another snid "my phone don't work
we'll" but the company had not been
notified, and so, ns in the complaint
Al I,u ..F t,. ln,,
there were no specific, only general
charges, and il was necessary for the
company To send special cmploye
here to spend II day or two benting the
brush, to find out what was wrong.
This paper holds no brief for the COM
pany, but insists that telephone sub
scribcrs should he reasonable and
fair, and make allowance for human
impcrfections The company has II
switchboard here second to none, it's
lines are in good shape. They have
force Of several men with truck,
whose business it is to keep things
in order, and will respond readily
and MS quickly as possible to any call
for help or repairs.
IL is to the companv's interest to
give good service. They make no
money by not doing so and il is the
general belief that they are trying to
do So.
Miss Sallic McClintock is in full
charge Of the Office here, and is re-
sponsiblc for its service. Her as
sistant is II young lady who has re-
Gently come into the Office, and under
Miss Salic's training. is rapidly be-
coming, says, Miss Montgomery, one
of the most efficient employees in the
cOmpnny's service.
IL is insisted that the Company
should do its best to give good service
The subscribers should not demand alb
solute perfection, and when charges
and complaints are made another
word than efficient" should be used.
This word means just what the sub
scribcr understands by it, which may
or may not be correct.
Permit Il suggestions: when you call
central give the number you want,
not the name of the party or firm.
Don't stop to ask if its Miss Sallie
in central. but give the number. The
company has recently spent thous-
and dollars for new directorv. A
new or late subscriber name may not
be in the directory, there Of course
the name must be given. We can al-
most guarantee, that if the company
can find out wherein it is failing
and ncglccting TO furnish the public
efficient service at reasonable rates,
and to maintain it's property in good
order" that the defects will be re-
medied at once. as far as possible.
and this is all that can be, or should
be asked.