The Laurens advertiser. (Laurens, S.C.) 1885-1973, 1916-10-25
Courtesy Of Employees al In.
pCItaDt s:io,U0Qt 10 SuGo23s.
CONFIDENCE GROWS SLOWLY
Every Utility Enterprise Must Have
Behind It an Honest Purpose, Sound
Integrity In It's Operation and De.
sire to Give Thorough Satisfaction to
Those II Serves.
BY HARLEY !. CLARKE.

BY HARLEY !. CLARKE.
If 1t were the easiest thing IN the
world for public utility to win the
confidence of the public in towns oi
5000 to 10000 population IL would be Il
work Of supcrerogation to offer any
comment Oh plans OF procedure calcu.
lated to attain that end. But conf.
dencc is plant of slow growth" ana
the small town field provides Il soil
that In many cases, perhaps in most, Is
good deal less friendly 10 the rapid
development Of that plant thun that OF
the big city field. strange as such Il
statement may appear on the face of
1t. 1t IS not necessary or pertinent
here to 20 into the factors that con.
tribute to this condition.
In the first place. it goes without say
ing that every public utility that Is
slated for success must have behind Fl
an honest purpose. sound integrity IN
It's operation ana Il genuine desire to
give thorough salts n, ton to the pub
lie 1t serves. These are fundamental
and all essential elements. However,
these elements alone Will never make
the soil produce the plant OF public con
idcncc in the iul,ncSS of perfection.
Courtesy Is tho great luDIicutor-
oil that keeps the machinery OF mod.
crn business running smoothly and
efficiently. II is the outward and Wis
iblc sim Of an Inward and actual dc
sire To plraSc-thc motive viii, II mlSt
be the foundation purpose OF rVcrv sue.
ccS&iul business enterprise THIS dc
sire ana the courtesy which expresses
and inrrrrctS the desire to the @rca,
public are tho best sci ing a;cnis am
utility can hire. They cStahii.;h ana
preserve friendly, harmonious relations
with the public. pica>ing means sue
cccding. for the simple reason tha,
your pleased customer never kcrpS the
fact to himself; he Is an iEdcfnti:.ablr
communicates OF his satisfaction to
others for which thc gods he thanked
On the other hand, l.c is no less given
to publishing his ali&factiun. which
is still another argument In The ease.
or course. this courteous nttilU,'c on
the Part Of the roinranNS employees
vital as II Is is not going 10 tie any
thing more than an empty form unless
it is strongly backed up with the com
must look upon itScir not only us n
manufacturer ami seller Of service, but
distinctly rs n givcr of service. And
every single depart mcnt of the utility
must consider itself directly concerned
in giving that service.
1t IS important for employees OF pub.
lie service utilities to remember that
everything they do or say has of ne.
ccSSity direct effect upon the success
or failure of their company. They
cannot consider themselves detached
units, mere cogS IN the wheel they are
OF the very fabric of the company.
Officials. employees and public consti.
tutc composite whole whose interests
are In Il peculiar degree mutual and
identical.
Officials and employees alike should
maintain an attitude Of full and hearty
sympathy with other local public scrv-
Ice agencies, making 1t their business
to pull together" Anything which
makes for he good Of the town I'm gen.
eril IS going to make for the good of
every citizen Of tie town and the pros
perlty o. every enterprise within its
borders. hnd not only must the pub
lie utility stand behind every move
mcnt looking to the benefit Of the com.
munity, but 1t must let folks know
that 1t does Cooperation pays. The
cooperative attitude pays. The rcpu.
tatloh FOR possessing that attitude pays.
IT Is good policy ut nll times for
public utility TO avoid taking sides OIL
iochl issues. When the storm Is over