Richmond times-dispatch. [volume] (Richmond, Va.) 1914-current, 1916-08-27
FAIR TO DEALERS
AND MANUFACTURERS

-
GuerrljchD
II * "said tina, TN" majority OF law
IJitS are botwc"u parties both Of
hunI a." absolutely honest and hon
|rablc. and are simply the result OF
misunderstanding. The writer. who
not ao"nect"d with amy mdnpfac-
Rir"r, has seen many cases where the
Iwn"rs of automobiles became cTuhit-
lfred against thc manufacturer OF
heir car. ~ OF an accessory which
[lcf were using. through some mis-
UNDERSTANDINGS.
ny far It's" greatest number Of these
isundcrsinudinEs are due Ia the fail
| q" "i som" part % accessories, the
IWn"; claiming Tia" part defective. and
Iuc t" improper handling on care.
| 'hilc many failures Of parts are. due
\ defects lli manufacture" mauE like
fiac are duo 10 Improper care. or
|vcrlook.ns on the part % tn" owner
some OF ny instructions riVcn in
|tr instruction book furnished WIKI
) car. Va TIA" majority Of eases. be-
2usc ~ hi experience the muuurgc-
fIrcr can tell when th" fault IS dis"
I The 'tti"r case. as wuru SUCH breaks
l. failures occur they WIlI happen ln
certain w"Es ur val! b" accuwrDu. ed
/ ith other damage. thus leaving tn
iW"si po"iiN" proof OF the reason
- NIpt-
To explain this point the writer Mill
~ mere am experience he once mad
/ another line of manufacture"
lilS" manufacturers "i h"iSiIu- ana
|hincfN one" had hoist returned FROM
NJ ~ Ais h"s' customers. The moist
~ ruined tn" customer claimed u.
L. htNr '''u H"l"ctlN".
Nt"r' "f (" Nisn>r'' Hoist.
When inIs MOIST Was examiner ~
|j.i factor! il vas found that me "h'!u
~ badly stretched and the hook bent
\ pen. I" tine manufactures this VAS
sure sign 'hat ihe machine WAS used
~ INT q Tar greater weight tn&u ~
Ivas designed TO MT. and ne therefore
dNised IN" customer !" that effect
PUTTING IN" hlaln" on tn" iait"r'S men.
nc customer. however. insisted that
|he machine was uS"I only !" lit e
F'ihe winch weighed m"rh less than
me hoist Was supposed 10 iiit thus
here was MISUNDERSTANDING. which
auscd n!ttcr lcc!!nI hctwcch IA" Two.
Inc manufacturers not wishihs 10
|oSc ;" GOOD Il customer. repaired the
hoist AZ MS own expense. ana thcn
|eut representative" 10 SO" tn" GUS
"mcr and smooth matters Over. When
his representative arrived at the Gus
'nm"r's plant u" round IN" owner out.
M. hc'hC taken mt" . PORTION OF the
Ilani ny IN" foreman Wh"m hr knew.
hahN'h l" ASK one 90 t'' mon no"
&c ~" We 1855 ''''' ny hls "rh'.
20 his JOY IN" answer WAS: Great
ON """h' ~ nav S''H 'N' NV una
attn" lh'f" Wh"h me boys forgot 10
Pnbolt u from INC h""r she PULLED
ne DotS cream through inc ho"r.
Fhis proved 10 he the moist IN cues
ton
Here VIC NAY" :; case Nhcf" the Gus
riner Wti ignorant "i what the hoist
aS madn - ia. aud would have in
listed I" ms LNinS DAY that II was not
overloaded Vet. when the hoist was
BANNED bN the manufacturer. there
we're sure signs TO IN" manufacturers
Experienced men thai II had been, and
le. too. would nave insisted 10 his
lying day that 1T WAS. Both were
air ana honorable men
took told IN" MOIST manufacturers that
HE hois; was !i-used' ;" there ar" liz"
igns which VIII tell tn" manufactures
IL an auto that ~ break was due to
ll-usasc. In ms column VIII he given
number OF these signs. ana II VIII
,c pointed out to the owner where lie
.iten faits 10 give ms car Inc nest or
icrvice. with III" hope that thc reader
nay pick up some points ~ the proper
are Of his car. ana u II VIII clear up
MISUNDERSTANDING between an owner
md manufacturers as did the shup
can mentioned above, the writer VIII
t. happy.