New-York tribune., 1916-02-27

Above is an instance Of complainant handling exactly
right against dealer who took unfair position and stuck to
until forced out Here anheca case wherein the COM
panant took the wrong against m which was willing al
all times to 60 further than fairness in order to give aac
ton While engaged snap-shotng military parade with
Brownie camera made by the Eastman Kodak Company b.
Tribune reader broke the spool Of the and ruined SIX pct
ures This of annoying the pictures could not be d
pcated But did write to the Eastman Company he did not
give the chance explain make good ne just took his
pen in hand and wrote to The Advisor dcnocng the uncrupu
ous economy of the Kodak people using cheap quality wood
in the film SPOOL and asking that the be put into the pill
ory" for its methods.
Piorying manufacturer simple enough process But
is desirable to know the first place. whether is fair With
view to determining this not wholly unimportan point The Tribune
Bureau Of Investigations the Eastman Kodak Company
stating E's complaint The Kodak representative replied
Il wonder if Mr. E. has made any complaints to this
pany If he has, and has received proper attention. would
much like to know about it, would very much appre-
ciate you would find for whether not he has made any
complaint to the Company and he has, what disposition made
of it.
Had Mr. E. made any such complaint? The question put
to him in letter from the Bureau Well he hadn't. Just
plain requests do no good in such cases Force must be
is not The Tbun and The Tribune has accumulated data
the point than any individual could possibly Pressure
may be necessary dealing with such the New York
Kennels but the great national industries build their business the
same foundation upon which The Tribune bases its guarantee salts
faction the purchaser All that necessary with them enter
the complaint without information they being long
distance mind readers.
Tacfuy this suggestion put to t. He adopted IT. He
wrote to the Eastman Company Now the Eastman Company light
have replied that after twelve years he of his
camera specified by e. inexpensive might be
pected little badly and perhaps to jam the reel They
didn't They said that might perhaps have been OF soft
wood in that particular reel and f. rolls of films with
their compliments
f. expresses himself quite satisfied He longer wishes
anybody brought the pioy-an ambition which quite
strain upon the mind harborng has he any further remarks
to make about the uncrupuou methods Of the trust All this
he could have determined for himself taking the up direct
with the company The Tribune Bureau glad have served him.
glad that he has obtained the satisfaction to which he entitled
But be alloy that satisfaction for him realize that he
has assumed without investigation unaness Of method the
part Of great manufacturing which does not exist and
with no adequate support for his assumption brought mfounded
charges against that concern
Wherein lies moral for all readers If you think you have
grievance against an advertiser don't hasten to spread abroad
write The Advisor, tell it your intimate
friend until you've given the other side chance In you
Judge upon the advertising which you read and the purchases
which you make from that Advertising and you pass sentence
and punish by your criticism denuncaon But what kind of
Judge he who without giving the defendant hearing
Mrs Haroods method the just and proper one She applied
first the seller from whom she considered that she had not re-
ceved fair and failing get satisfaction from him.
she appealed to The Tribune Es method bad practice He
assumed guilt from the and called for the po Now he
finds that he himself and manly enough do it.
Give the seller hi, day There's reasonable prob
ability that he may be honest and fair you You him
the opportunity Of showing it.