New-York tribune. [volume] (New York [N.Y.]) 1866-1924, 1915-11-28
HOW 1T WORKS
Where the Ounce of Prevention
Is Lacking, the Advisor Steps In.
Two Examples of the Service of the Bureau of invest
cations as an Adjusting ACCOMPLISHING Com
plants Far Enough Usually Brings Results.
By SAMUEL HOPKINS ADAMS.

By SAMUEL HOPKINS ADAMS
Frequently conversation of friends asks: what
happens complaint The Tribune
what he steps. how work." Actual instanees-and
their sequelmean than seneralies They visualize the
None -BackG friends invariably why don't
you print detas?" thought would And from
O time shall
exposure of the mock auction at IS East
Fourteenth Street published earlier the following Incl
probably occurred the victim is an habtua
Lacking knowledge of the character OF the Broad
way Art Co., She others aured by the red flag
duped glowing the goods and caught
hundred who will not submit to beng
swnded without determined effort protect this effort
the form letter The Tribune Bureau Of Investigations
auction at IS East Eoeean Street to n@fb6r
could get eftrOa at de& yro pr pbonopb decided
and see when the k ono who could easily be fooled
have to wait Long me c% dfect TO me and asked
"'' yes. a%y s sH'nd'half
money % do d do sG'
f ls% to gh2's 5sa my %o4 4
go down Monday look at he ad
@oag bocR not receipt and tried to get
back " S561a S aay P 4od y fff 1
0' You Will Anything that do shall
r 70 TYNE the Broadway Art Co. was everything fair in
dealing who knew Photographs but changed M tone TO
that of nsoent dealing with The tribune IN
vestigator frankly Miss c. that the outlook not bright lie h
called auction Out of that call as may afford MISS y
some developed the investigator by Inc
which not only led arrangement Of the Broadway Art Co.
auconee closed several other mock auction rooms
brief survey convinced The Tribune man that the
cband dealt in was trahe character After watching the
auction processes while sought the and explained
HI; rrd II was then the managers explain This he did at
great length He explained the workings of the business he explained
the remarkable the bargains offered he dated upon MS
character and reputation; he expataed upon lofty
Broadway and he xpounded the code OF
which acuated and iumned every sale conducted IN the
place of this the visitor listened with patience he then invited
the explain the money back not SatSneo
t that, what die it mean?
the
lines The two dollars Miss c. who pofeed herself
grateful The photograph suppose auconed to
somebody presumably Tribune reader this office hasn't
heard from
Sometimes the pound of effective the of
One reason why shoppers obtain satisfaction from stores is
hat they carry complaints far enough The merchandise is
found examination TO be inferior to its representation or
unsatisfactory other respect the customer brings back to
saeswoman refers to department official
the politely regrets that nothing be done about this and
re ang convinced that she has been deliberately
victmzed-and drops This mistake No reputable
which she can exhibit to friends with the comment:
"This is what Blank Dash's stuck me with
adjusting between dissatisfied customers and mer-
chants that Investigations finds much of its
detailed herewith suburban who
had been tie victim of rank imposition is satisfied
difficulty from and not from intent In this instance
it The first letter is seexpanatory
1t is dated September %:
your had with Walters Inc After reading same thought would
relate my experience with a well known firm
purchased sweater from R. H. Macy Co.,
price seas naturally, granted that
silk
faded golden 1t taken back
and Mays said they could nothing there
guarantee under 25 added You should be glad
didn't fade yesterday all white the collar
Do R. by that sort of
treatment? That imposition and think there should be
way cf stating purchase Six dollars forty
eight for sweater and not be able wear it but
few times. ~ NJ o
portions Of the letter was sent to H. H. Macy
e. Co. TIE reply definite and seemed conclusive
% sweater in question of wood fibre zephyr back and the
been impossible the I'M
that cannot guarantee the
further bring this statement to the purchaser
writes the sales check See Tag
purchased time IN July and re