Daily capital journal. (Salem, Oregon) 1903-1919, 1915-05-21
METHODS Of HANDLING
CLAIMS IS OUTLINED
claim Al Agent Says Information
Should Be Filed PromutIv
In All Cases

onIr LnG D. Southern Pacific company is tb,
oniy facitic coast rail carrier t5ot ,o, 'm'
tl IltS Sttalon agents to make n cosb t pc. pc.
liement with claimant immo5ia "In ., SJt,
on presentation of claims nrovi9;,,yy '"5viy
fSo fSou o.;S Glalms are properly supported bS
tu: ene original bill of lading, original no;S
aosa5is aoeisng Gill and either the original or or
ge'etified T1 copy of the inyo;cej1 a,i5 ~
freight Claim Agent NJ. E. McKirhnn,' o,','
is a recent address. Wal ""in'
There are two classes of Io..
UiaibisS Uit%se claims. viz, visible damage or
ls ylslole indications of loss at tbe tiro Uo
snlPment is delivered at destination.
SECOND, concealed loss and domnmo
% %Wnlch can only be discovered nj cen
Slgnee $ place of business. or in otSer
is opened. VI 'o"'oinel
:. |In I'm, the first mentioned claims tDoro
Is lttie if any difficulty in effocting
prompt settlement between +be oaanS5
ana the claimant, when at the tims ~ ~
p presentation the claim is supported with
the documents mentioned Wv WIN
Ill, In the second class, however there
,'iiT atiways has been and probably ALWAYS
WIZ WI pe more or less trouble in bo;Hg
apie 10 dispose of the claims immed;otee'
~ Ihe consignee can at all timos ho
vi much assistance to the carriers If be
VIII FOLLOW certain rules. For eyamnlo
'n opening package or container md
'emoVlng the wrapper, and noticing tbe
oSs OF one or more articles or damoco
% certain articles, he should notify t5o |
igent, Keeping the package and shin.
heht III the same condition MS whom ,bo
osS or damage was first detected Tboso
io'Ices we believe should be made with.
n forty'eight hours after delivery % of
ne Shipment In other words, we he.
ie'e that all shipments delivered shopld
,e opened within forty.eight hours onJ
notice given the carricrie
gent of the exceptions found nj tbe
lme Of inspection. ~"
Nhen there are indsputable indico.
IONS OF package having been opened
moIested, there is very little, if anv
eiay IN making prompt adjustments
II the other hand, if the contents of
Ie package do not appear to have hoen
Sturpeu, or If indications are that
ey were shipped in that condition. tbe
y 'iStination weights being the same as
lied weights and the amount of tbe
ann exceeding $4,000, it has been onr
aetlee to call upon the conscience to ,
Ihlsh the following affidavits, I
. one s from the shipper or packer; ]
'e from the drayman handling the ease =
ON the shippers place to the station {
punt OF origin; one from the draw.
un handling shipment from station NJ
'stinatlon to consignee' IS place of busi.
'ssj one from consignee or party omen.
G shipment r"'' y 0pe"'
" All Of these are intended 70 sbor, !
at the goods were packed in the first q;
uce, that there was no opportunity ,
! loss to occur and that no loss ala ,
cur "lt, the draym0n hauling the shin. =
'ht' The consignee 5 affidavit il 70 n
oW that the goods in question wero !
10 IN tle package when it was opened .
Is TINS class Of claims which tokes n
me tlme to adjust, usually sixty days y
u WIN the prompt assistance of The h
nslgnee, this time can be reduced IN -
lity days or thereabouts. o.
" AS verbally stated to the associo. e
m, the following statistics on loss and :,
mage claims have been complied by y
2 Southern Pacific company and fnr. p
'ned the interstate commerce commits. /,
N for the calendar year 1911, jam. .,
Ist to December 3lst, inclusive: % is
Received during this period, 55.O44 80
Disposed Of this number during tbo y,
ne period, 50,264. ~
'Of this latter number, 1924 wero !,
d. out Of this 4G,12l, there were a,
ID in less than ninety days, I4OlG ri
neerning the remaining $3.50, which hl
Iudes registration Of claims received II,
to December 3lst, inclusive the car. <,
had until April lst to make dispo. "
lin of them and stll be within tho
day limit, This means, of course
t the number disposed Of will be In,
ught to much higher figure when th.
are analyzed. sJ
The Southern Pacific IS satisfactory cs,
dling Of so large a number of loss ron
damage claims carries with il the bil
lrancc than any and all claims can cal
adjusted agrecably and within a cor
'onably brief period, providing the ing
8igneo cO'operates with prompt and be
. 40 Ns.s. :