Harrisburg telegraph. [volume] (Harrisburg, Pa.) 1879-1948, 1915-02-27
COURTESY PROMPTS
CHALMERS ADDITION
Building Constructed Purposely
For the Entertainment of Sales
men and Visitors

For the convenience and comfort of
our guests" as Hugh Chalmers ex-
presses it, an addition to the office
building Of the Chalmers factory has has
form of large reception room across
the entire front OF the building. II
is finished in beautiful oak .paneling
and is tastefully furnished. Easy
chairs. magazine tables. writing desks.
telephones and other conVeniences for
guests are provided.
them, who use this fine new room to
the greatest extent. are the scores OF
selesmen for various lines who visit the
Chalmers plant each day. And the fact
that the company has gone to the
trouble and expense of building and
fitting up the beautiful new reception
other visitors is a striking example of
the fne spirit OF courtesy that char
acterizes modern business methods.
We believe" says Mr.. Chalmers.
that every man who comes TO our
factory to sell something does so with
the belief that he can render us ser
vice. Accordingly Ii is our duty to
give him courteous hearing. We be-
lteve also that other people who come
to visit our plant do so because of a
legitimate interest in seeing how we
do these things. 1t is our duty. and
our pleasure as we'll. to receive them
courteously and to do all we can TO
make their visit pleasant.
statesmen appreciate courtesy and
consideration shown them at the fac
tory when they call In fact it was a
chance remark of some salesman for
sutomobile accessories. which l over
heard down town. that is in a meas
ure responsible for our adopting sew
eral new rules. which. we believe will
tend to make every department at our
plant give to visiting statesmen even
more consideration than in the past.
courtesy, we think, is one OF the.
and every woman in the business
world. We endeavor to inculcate this
throughout our entire organization
perhaps. it shows more conspicuousiv'
but in every department. our telephone
operators. our correspondents. our pur-
enasinE department. our service men.
ana, above all. our statesmen.
Courtesy is one of the salesman's
biggest assets. II breaks down the
barrier of the customers reserve. 1t
wins hearing where mere cleverness
or over aggressiveness cannot approach
II Is the lubricant of commercial re-
iations. 1t is the cheapest OF virtues.
it pays big dividends. It makes
friends; it wins confidence; it sells
goods.
magnifed by the recipient. 1t becomes
a bigger and better service. We ap-
preclaIe II; We remember it and talk
So0lt Sa IT Thus. courteous service
retail stores. The salesman who makes
you feel there is nothing in the world
80 Important TO him as TO fit YOU sat
isfactorilE wins Your trade for his
store. The hotel, clerk or dining car
condCctsE who takes q personal inter
est II Your comfort has made a friend
Tor his hotel or railroad. These men
and their superiors realize the value
or courtesy. And it is important that
corporations Of all kinds should realize
1t
Every man or woman. every boy or
girl in an organization who comes in
contact with people outside-no mat
Ter In how humble capacity-repre-
sents in very real sense the COM
pany: To that extent they are sales
men. They. are selling the person
with whom they come in contact. They
are Swing him a good impression
or pad lmpression-of the company
dow important therefore, that every
one in an organization should be
tausht TO be courteous. to render glad
y and willingly whatever service they
40 render, to remember that they
represent the the house to take pride
IN winning the good will of every
one with whom they come in contact
BUSINESS goes where il is wanted
ana stays where it is well treated.
courtesy helps both to get and To- keen
business" ~ 'P