Ottumwa tri-weekly courier. [volume] (Ottumwa, Iowa) 1903-1916, 1915-10-16

Foreign representatives: Cone, no
enzen a Woodman, Mallers Bu'iuins
Chicago; 225 Fifth Ave-. New loiN
City; Gumbel Bldg. Kansas City, MO
REAL SERVICE.
Service in it's ordinary meaning II
fairly we'll understood. Everybody
knows the difference between the
manufacturer whose responsibility for
his product ends the instant it leaves
his factorhy, and the manufacturer
who Is more interested in his goods
after they reach the customer than be-
fore they left the factory.
In its broader aspects, service ap-
plies more to tho employee; the man at
the bench and lathe, than it does to
the manufacturer himself. To these
men the word has moral significance
that Is Of upmost Importance, and
when all working men and women
come to understand and appreciate
the meaning Of the word in it's rela-
ton to them and their work. the value
of their labor, both to them and to
those who employ them, will be i'm
measurably increased.
The successful manufacturer is in
business not only for profit, but to
make product that will accomplish
given result for his customers in
such way that they will not have to
give thought to the devices through
which these results are obtained, and
without fear that they will fail, un-
der any circumstances, to accomplish
such results. In other words, the
manufacturer whose employees under
stand the meaning of the word service
will do their work in such a way~that
the ultimate user of that product will
never have to regret that he bought
II.
Now, how does this service idea
work in its application to the employee
Ito the men at the bench and lathe?
Analyze 1t right down to the ground.
Here's a man, we will say, in the
assembling department of an automo-
bile factory. He has Just assembled a
generator outfit for the lighting sys-
tenn. After the job Is completed he
discovers that little insulating wash
er, worth probably a thirty-second Of
cent. IL defective; say it is cracked
for instance. To take it out and put in
good one would involve perhaps the
taking out of a screw, or loosening a
y.
and since tho chances Of its discovery
In inspection are about one in mil
lion, the workman let's it pass.
What happens?
Well. that generator goes out OF
the factory with that defective wash
er, and eventually the car reaches a
customer. Some night, months after
ward, that customer is driving along,
perhaps out In the country, for from
his home, when suddenly the lights
20 out. Vibration has proven too much
for that little washer. which, had it
not been cracked, would have held for
years. The car stops and then maybe
for an hour, and maybe for several
hours, the owner searches for the
trouble. Unable to find it, and help
less without lights, he has to give up
IN disgust. and either drive the car
home at a snail's pace, or perhaps
leave it by the roadside all night.
And It might happen that the own
er of that car would be deprived of
It's uso until an expert could be sent
from the factory.
In failing to put on good washer
that workman in the assembling room
failed to give service. And In his fall
uro to give service he not only Injuries
tho company that employees him, but
I'm addition he strikes q blow at his
own, opportunity and the opportunity
OF all the other workmen In that fac
tory to earn their share of the larger
business Of the company that gives
satisfaction to it's customers, or, In
ether words, the company that gives
f,,11 and comn1et0 service
The friendship Of customers is
tho foundation stone of manufacture
ers success. He can prosper only in
proportion as the men and women who
use his product tell others of its good
qualities. And the only way he can in
duce them to spread the good work
for him is to give them service. ""s*"
The workman should remember
this: that he is building something
greater than a mere manufactured
product: that he is building a reputa-
ton, his own as we'll as his employ.
er's. Every day his employer 8 pro-
duct, his employer, and most 1mpor-
tant, he himself, will become q little
more favorably known or little less
favorably known, according to the
measure of the real, genuine, sincere
desire to be of service that he puts
into his work.-Arthur West in Fac.
tory.
TRADE INCREASES.
Exports from the United States to
South America during recent months
show marked improvement over last
year, the total for June, 1915, being
valued at $13,744,000, against $7,573.-
900 in June, 1914; and for the six
months ending with June last, $780,
572OO in comparison with $52,263,O0
..Iors the first half and $38,751,OO0 for
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