The farmer and mechanic. [volume] (Raleigh, N.C.) 18??-19??, 1914-12-22
COORlESY ALARGE FACTOR "
IN BUSINESS EFFICIENCY
: Is 1a wen De 11:ee as The Common Sense of Human p
C Sa1unST Re sffs;a 1t The Highest Degree Of Success ss

inc ~ .neo 10 see ii she We're r.r-
W. n ruin or lying. \ coffee mn
with j. uppsu up and given her and
~ II Went q politely smoker "o
iIei good Will, whether She 80 b1-ooSt.
W ~shone was worth naccih9-
nundred coffee n0ts fplS, d
Iduiiury men We're alcu- ,ba c..
iieAS men in the United S-atA
"~loeoVer the actual cash ya1na ~ 80
80 Chey use as points of contart
mt.n 'he public. Drivers Of laIIn1r,,
go as a rule are keen. courteous
49, tteiilseht young men. They are
more IMAM teamsterS because M,
llcit business and collect ~ ~
tney deal with women and no,1e+ -
p.easant-faced and pleasant-snotar
- you thlnk about it for = man,nn-
You VIII perceive that they are calasI
men. "ic o"ieS-
railways touch The public. MOI
hlou8h their presidents. directors
n~ialldStrS and share-owncrs. bat
tn,ouSh thelr tickle sellers. often in
Soleh.' ana their conductors. The
uoct'lhe OF non-resistance means pa
'ence and courtesy and. therefore
emergency. | teach it and preach il
along with the proftablencse of com
mon honesty-the seltishness. I might
say, OF giving every one a SQUARE deal
ftonesty, IN short, is d business pro
position.
We want an honest carpenters lob
or an honest briCklayer's iC0. These
phrases were once commonly heard in
shnail villages. The men who did such
jobs prospered. They are ~speri o
now, or their sons are prospecting in
larger spheres.
A Shoemaker Is His Witness
The honest shoemaker uses good
nQ1 lar oIl la%-
has a house Of his own, with flowers
in his front yard and vegetables and
fruit trees in his garden. | call in
humble persons as witnesses Of the
value OF common honesty. but can
summon bankers and manufacturers
and the testimony will be the same.
0 may say that the business wisdom
of common honesty is admitted. Yes,
admitted but not always, Yes, admit
ted but not always accepted. Fur
Their pr~eaChn1entS are necessary.
Every One nowadays is harping or
the word efficiency. Speed up is the
cry along the whole line. New ma
chinery is invented and put to work.
New methods are adopted. And all the
while the fundamentals OF success are
overlooked by many business men. A
thing is made. The next task is to sci.
it. Here is where enterprises fire.
tIoS1lLIS 4dll- III ~ 11ISt DIdCt, "
much is claimed. That is not com
mon honesty and it is mighty bad
craftsmanship. Poor material is ar
unseen place is not common honesty
Moreover, the efficiency of machinery
methods and management, paid for a
a high price, boosted about, in fact
becomes futile unless it is combined
with courtesy, which may be defined
as the common n Of human rela'
tons.
a thing is made, I have said, ant
made with mechanical and %financia
precision and sagacity. The work i:
only half done, however, because th'
thing must now be disposed of to tn
public. l have spoken Of common
honesty and courtesy in the grea
achievements Of craftsmanship. Their
is another essential-personality.
"NVhen I vas an architects Office
boy in Indianapolis | noticed ma
Walter Kelly, who sold Steamboat
ing furnaces for houses and larg'
buildings, could always get into tn
presence Of my employer. The doc
flew open when he knocked, Waite
Kelly's were no better thar
some others, but Walter Kelly neve
had any difficulty in doing business
MY boss woul6 talk to him by tn
hour. Contractors invited him nom
for dinner.
walter Kelly was an interesting
cheerful man. He knew what was go
ing on in the world and how TO pa
his knowledge into language. Getun.
an audience was no trouble for nm
And seeing ones man is the first es
sential of practically all successtu
craftsmanship. Walter Kelly was tn
point of contact between the Wor
out-of-doors and the owners Of III
factory, who. for all | know, ma
have been arbitrary, cranky and dis
agreeable persons.
when business men reallbe that IN
agents whom they employ TO sell thel
t goods are equally as important as tn
fnancierS and engineers WHO produc
, their goods. more money Will be mace
less prejudice will exist n fe"e
Laws will De enacted to keep our car
,ains of industry straight. SaleSine
know the temper Of the people an
understand how to deal with the pee
Dle. If boards Of directors Would con
sult them more they Wou1d not nav
need to consult their lawyers SO 1nucl
? THE gas company in Boston ma
a~ctuallv become a popular corporation