The Detroit times., 1914-01-19
DEFECTIVE APPARATUS
CAUSES POOR SERVICE

eight dollars just because she Is not
OF the lighting kind.
should like the public 20 know
the reason an operator goes in on
he line while two parties are talking
and says viii ring them again.
or They DO not answer or Please
repeat your number and viii ring
them again.
Il Is not because she wishes 90 hear
i bit OF the conversation. but because
he company does not hire enough
capable switchboard men 10 keep the
signals In order
When Two parties are talking, both
signals should be dark, but because
about half the signals and the other
apparatus with which the girls work
are ont OF order. they are not dark
IL then becomes the operator duty
10 60 in on the line 10 ind ont what
he trouble is
However. she can not ask the party
hut must say one OF the three things
which | have just mentioned
IL she says the right thing, all is
well and. good but ii she says the
wrong thing, the party will curse her
and she finds ont In that way that
many times there is nothing wrong
but the signals or cords are out OF
order.
II the apparatus were in good or
der. she could be answering three or
four other calls. instead OF doing this,
and the people would not have TO
wait so Tong for the operator TO re-
spond. nor curse her when she does
respond
So instead OF swearing at the oper-
ator, the party should rake the com
pany over the Goals for allowing the
apparatus to get into such a condi
ton.
No workman can do satisfactory
work with poor tools.
When the operator does not answer
the party as soon as he picks up his
receiver or within three or four sec
onds he should know that the oper-
,tor is doing some such unnecessary
work or else she has too many lines
TO take care OIL
The operators seldom fool at
heir positions, because they know
hey would certainly be discharged.
The operators are not even allowed
TO talk at their positions.
RI people think the operators are
which can be done by obtaining a per
NIT at the main Office.
Each operator has too many lines
10 take care OF and Is obliged TO work
TOO many hours.
Al most work. a girl can work
eight hours, but telephone work is
very wearing on the brain as we'll as
IN the eyes.
4. al fl.an
,hree hours without relief and eX.
pect to keep your health.
Do YOU see any sense i'm asking a
girl to work such hours as these,
polling her whole day and evening.
!, ne can not 20 out unless she is fortu-
nate enough 10 get some girl who Is
Iready overburdened with work TO
work extra for her. or runs risk OF
losing her position.
Tpe hours are as follows. s a. m
~ noon and $50 y. IN. TO $50 p.
m; or s: 80 a. m. TO ! p. m. and $50
\ 20 $3.50 y. M: or 8 a. IN. To ] y. n.
and 8 TO s p. m. or | p. IN. to Q p.
m: or 3 d. m. to $50 y. m; or noon
TO $50 up. m: or 10 y. m. 10 Y a..
IN.
With the same number hf girls
,hey could have one SHIFT work from
y > O. m TO IL a. m. the second from
Il t a. m. 10 p. m, and the third from
n p. IN. to 1890 y. M, and the night
I. operators from 1890 p. IN. TO ) a. m.
The operators are like prisoners
n where everything IL done or not done
N according to the warden's wishes "
1f girl is I'll and wants TO go
B home or lie down or have a relief
To get q drink OF water. she must ask