The Bourbon news. [volume] (Paris, Ky.) 1895-19??, 1914-10-30
AowE TELEPHONE OPERATORS
GUESTS AT BANQUET

e
phoce Company at sumptOus ban
guet in the Frankfort office, Saturday,
when they were given chance to be-
cone better acquainted with those
with whom they converse each day.
TIE visitors were taken in charge
bv -Eanager Chambers and assistants,
of tie Frankfort Office, and shown all
the points of interest in and around
Fra kfort. At nine o'clock Saturday
nigat banquet was spread of which
fully 80 visitors and members of the
Office forces partook. The dinner,
was served in six courses and the
guests were favored with flowers. Fol
loving the banquet the operators were
givsL talks on efficient service. After
the banquet a fiashlight picture was
made of the gathering.
Those from District Manager ]. j.
Vestch's forces attending were: Miss
Cle-nie Lusby, Chief Operator, Paris;
Miss Elmeta O'Neill, Toll Operator,
Par; Miss Daisy FlorenEe, Chief
One tor, Cynthiana; Miss Edith Heck,
Toll Operator, Cynthiana; Miss Rose
CoIl.ns, Chief Operator, Carlisle; Miss
Elizaoeth Trumbo, Toll Operator, Car
Isle: Miss Mary Murphy, Chief Opera
tor. MaySyille; Miss Sallie Cummings,
Toll Operator, Maysville.
Mss Lusby, of the Paris office, read
one Of the most interesting papers,
"CuIlivating the Voice for Proper OPP
era ing" which is given in full below
TIE subject given me tonight is
one OF which | have made a special
stuE-. Upon taking my first position
Al 5le switchboard L somehow felt
that a pleasant, courteous tone or
voice was of vast importance and L
Wen. to work to prove this myself,
which | have done to my entire salts
faction.
the operator is the saleswoman Of
the Telephone Company, and the i'm
preston of the Company is largely
taken from the way we answer our
patrons and handle their calls. We
have no way in which to assure the
puh,sc of our interest and desire to
pleasa. except via the voice. The
facial expression, the twinkle Of the
eve. he clasp of the hand are all
eliminated in this work, but we must
find a way to suggest the same kindly
feelings: therefore, it is important
that The voice be trained to carry the
affection that a personal interview
Womb give under favorable circum-
stances. A kind voice, and the con-
side-stion shown patron III the
transaction, are genuine assets to any
business.
Il AVE found that a low tone OF
voice is necessary in this work use
a cFltst and not a head tone; speak
low. distinctly, clearly and In queS-
tioni-g manner and the impression
YOU cave with your subscriber is
pleasant one, suggesting interest
COURTESY and the desire to please. be
conscious always of the tone or your
voica and the effect 1t VIII nave; IL
Won speak cross or hurrledly, notlce
the spirit Of antagonism it generally
-ar0uses and which comes back TO you:
Sneaz pleasantly and clearly at all
times and in all cases and you VIII
find nat the effect of your voice VIII
change the most angry and cross per
son aid will make them feel that you
have zone YOUR best for their interest.
S5ud- these things, test them out
yolIrseIf. then profit by your expert
.ance. nractice it u!.cil you Will never
sneak over a wire without a proper
regard for feeling Of the one you can
nor 90 and be assured that the en-
daavry. to do YOUR work right viii not
only cain friends and business Tor
the Company, but also for yOurseit
Your efforts will not go unnouced
There is right and wrong way to dc
everything. Find the right way, then
do The best you know how every nom
ant II leads uD to larger oppOrCunl
lies. creater responsibilities and brings
feeling to peace that comes with the
knowledge OF work well done.
The following paper, prepared nS
Manager Veatch, of the Paris once
was read by Miss Lusby, both papers
being pronounced excellent by hei
auditors:
Aside from the other good fea
lures M a more detail nature, which
is being so Thoroughly handled by oul
very efficient Chief Operators Oh tht
Eastern District as to Value of Opera
tors Meetings and How to Make lheh
Productive of More Good l can saA
from personal observation that Ih'
meetings we have been conducting
Cvnthiana and Paris had PROVIDED
system by which all OF the operators
are becoming better acquainted VIII
one another, as we'll as those owe
them: they are learning what mea
study means, that without an eHor
on their part the progress of the Com
pany as well as themselves Is grea'i'
handicapped.
With this system it requires yer;
few meetings to ascertain Just Whic'
operators are really interested IN III
work and we are soon relieved OF TN
drones. and it is with the highes
sense of satisfaction that l say / q
not believe there is more 1ntereste
and Ioyal set of operators In any q
the Central Home office than at Cyi
thiana and Paris.
AT Maysville and Carlisle we hav
Just about completed the organlz;
ton OF these meetings, and 1t is reali
interesting to notice some. OF ines
operators arousing from their slumoe
beginning to show real lie. why
human