The Pensacola journal. (Pensacola, Fla.) 1898-1985, 1913-03-16

There are plenty OF people In Pensa-
cola who know. in a general way, that
three years ago last February. the
san Carlos hotel, built by public sub
scription and under the excellent man
agement Of George H. Hervey, opened
ITS doors to the public, becoming at
once an educator and a tremendously
strong factor in spreading the good
word in Pensacola on and out into
the world.
There are plenty of people in Pensa-
cola, boo, who know, in a general way.
that a fiourishing Institution has
grown beneath their very eyes, adj
#vancing step by step and steadily, into
the broader areas of complete success,
mat creature comforts are well looked
L. and that the San Carlos and
Is ..sacolaB have grown synonymous to
lie outside world, and especially to
The travelling pubIic-all within
SPACE of three years.
But the detail work OF the under
aal1ing?
The daily and weekly and monthly
grind at the separate things that go
to make a whole?
The periods of organizations and re-
organisations of financing. of creating
system out of chaos. of educating.
beside the everyday business Of hotel
keeping, indeed have been steps In the
advancement of Pensacola's greatest
publicity proposition, which have been
the most important and the least noted;
of course, in their detail, because sue
cess in a system necessary so complete,
could not become fixed in day.
Almost any one can tell you about
1.-The exterior business tactics Of the
large hotel of today. how guests are
kade as thoroughly comfortable and
eep a great deal more comfortable
the truth were fully known, than
II they are at home.
They can tell you that the beds and
4he fare and the service are good.
and that the atmosphere is homelike.
Init a great many will pass completely
over the various detail matter which
goes to make your modern hotel SUI
ncfency into itself-a small world an
in its own way. with it's varied inter-
ests and it's varied activities all COM
nlete in its restricted area
A good detail man is good hotel
man. and q good hotel man is good
student of human nature.
- Your detail man knows people and
ezhat they want and how to handle the
various types which he meets.
He knows how to make his hotel an
exnr.essfon Of this same valuable I'M
Outstanding of his 10 such an extent
4hat the satisfied guest wifl not only
nonae again himself, but VIII go out
into the world and tell other people
shout e.
IT has been just so with the success
Of the San Carlos.
A World by Itself.
Shaking of the detail end Of the
r,ronosatfon. the San Carlos hotel, for
instance represents a small world,
with It's separate interests. the revoiv-
inx point being. of course. the desk OF
the manager.
There is the kitchen. where the chef
steward rules unquestioned
RE has his crew 20 work with, his
ruIes to be enforced. the financial end
10 consider the satisfaction of the
guests to remember, and hundred
and one other details to look after in
system of his own, which. to show
results bo be successful. must be kept
In a most excellent running order all
the time
There is the cafe with its head
waiter in charge and his Grew and his
avstena and his standard OF service to
look after-tr7lst a cafe to show you
more side-h lights on human nature than
almost any where else in the house
and to produce unheard of tangles
in the satisfaction system" which
must. of course. be Strengthened out
The housekeeper has her large and