The Fargo forum and daily republican. [volume] (Fargo, N.D.) 1894-1957, 1912-07-06
The HOTEL MANS
SIDE OF QUESTION
E. N. sTATLER, WHO RUNS THE
BIG sTATLER HOTEL IN BUFF.
FALo, N. w AND IS BUILDING
ANOTHER HAS SOMETHING TO
SAY ABOUT TIPPING.

The following article was prepared
by e. M, statIer. who owns the big
statler hotel near the Iroquois hotel
at Buffalo. N. Y. and who is building
another Of the same kind in the city
OF Cleveland. says that tipping under
certain circumstances is exactly
right. Here is his idea:
The patron of a hotel goes there
because he expects to receive certain
things served with celebrity, courtesy
ana c~heerfulness. The persons who
are to fetch and carry him these
things will be those whose portion 1t
Is 70 render intimate personal serv-
Ices to others. Since time immemo-
rial, this class of servitors have beer
OF he rank and file.
NOW and then a server is found-a
watter--a bootblack- a barber or a
bell boy-who adds a bit Of his own
personality to his services. Such a
one shows a bit more intelligence-
ACKNOWLEDGEMENTS his fell
lows. The patron finds his smaller
wants anticipated and is pleased. He
feels that the servant has given him
something extra and unexpected-and
ne wants to pay something extra for
HE tips.
OF course there are abuses of the
tip. A rich bounder wants something
more than other hotel guests, and he
futtlely tries to get it by throwing
money about. His tips are insults
and his reward servility instead of
service.
"or an individual wishing to be
thought a good fellow administers
UPS with the advice to buy a house
and lot. ETC.
COR an %infrequent traveller having
the time of his life, tips out of sheer
goodheartedness. These types help
to constitute the public.
1t is the business of a good fellow
to cater to the public. 1t is the
avowed business of the Hotel StatIer
to please the public better than any
other hotel in the world.
Statler can run a tipless hotel IL
ne wants to. But StatIer knows that
a hrst-class hotel can not be main
tanned on a tipless basis for the rea-
son that a small but certain per cent
Of it's guests will tip in spite of all
rules.
"Statler can and does do this. He
guarantees to his guests who do not
wish to tip notwithstanding in
the way of hotel service, courtesy, etc,
that the Upper gets.
Lets make that a bit stronger.
Guests do not have t tip at Hotel
Statler to get courtesy, polite atten-
tive service.
"Or, for final emphasis. Please do
not tip unless you feel like it; but if
you do tip, let your tipping be yielding
to a genuine desire-not CONFORMING
to an outrageous custom.
Any Statler employe who is wise
and discreet enough to merit tips is
wise and discreet enough to render a
like service whether he is tipped or
not. And he is wise and discreet
enough to say thank you when he
gets his tip.
In this connection let this be said:
The man who takes a tip and does not
thank the Upper, ices not feel that he
has earned the tip any more than a
blackmailer feels that he has earned
his blood money
ANY Statler employe who fails to
give service or who fails to thank
the guest who gives him something
falls short Of the StatIer standard.
We will thank any guest who reports
such a case to is. Statler does not
deal summarily with his helpers any
more than he deals perfunctorily with
his guests-but the tip grafters get
short shrift here"