The Richmond palladium and sun-telegram. [volume] (Richmond, Ind.) 1907-1939, 1911-08-27
COCO SERVICE IS
PROMISED PUBLIC
Home Telephone Company
Makes Statement to the
Palladium Today.
Edit or of Palladium:

Editor of Palladium:
Relative to your article of August Is,
relative to the communication from the
Comm ercial club. / beg to state. that
such a communication was received
and was Of the most friendly attitude.
The object was to call the company's
attention TO the fact that some COM
plant had been registered to the Com
mercisl club relative to the telephone
Service.
The telephone service has been very
much 'hampered In Richmond as well
'as other surrounding cities. due to sew
'eral severe wind, rain and lightning
Hstormt, that we have had during the
Summer. Prompt action has been TAX
en- on these occasions to put every
IDhonei back in service at the earliest
possible moment and we wish to as
psure our patrons that 1t is the earnest
ldesirei OF our company to render the
BEST and most efficient service posi-
Die for any telephone company to rem.
der AND that to this end the company
will spare no energy or money. as 1t Is
las much to our interest to have our
patrons entirely satisfied as it is to
theirs.
Should Read Rules.
We wish to take this opportunity to
cal the. attention fthe public to the
Fact TINT we find that hardly any one
will take the time to read the rules
laid Down In our directory. which, is
carried out will materially improve
their service. as it is frequently the
that causes trouble.
| For instance, we find that over so
per cent OF the complaints registered
IRE that parties claim they can not
reach certain numbers. This ia due
% the fact that the calling party does
not give the called party sufficient
time to answer and l think that If this
pne item were given little attention
~ the subscriber they would find COM
hitions very much improved.
The moment the average person
takes down his telephone receiver he
becomes impatient. The automatic
Telephone service 10 rapid and he at
once feels that he has been waiting q
minute or two when in fact he has
been waiting only 30 seconds. Giving
time to answer would also eliminate .
great many cases where bells ring and
the party receives no answer.
Richmond IL about ten years ahead
Of the average city in the rendering OF
telephone service, rs the majority Of
the cities In this section OF the country
are operating the old manual system
and feel that II the people OF Rich
mond had to 60 back to the manual
service there would be an everlasting
wail. However. we wish to improve
the service and make II more perfect
and Immediately on receiving the COM
munication from the Commercial club
action was taken for Q thorough in.
vestigation and q complete test of the
system has been already commenced.
Also four or five extra men have been
put on 90 as to 60 through all de-
partments thoroughly with view of
eliminating every possible cause or
reason for trouble. Our company is
also installing ut the present time
some newly discovered automatic trou-
BILE detectors which will at once re-
port any switch out of order.
Trouble viii Happen.
A. stated above we are anxious to
render the most perfect telephone SER
kioe that can be produced and we wish
b have every phone working all the
ZINE Il possible, but we must realize
hat Il 10 just - much impossible to
have all the phones working all the
Elme - It 10 to have everybody well
~ the time. I. however. wish to take
Mis- opportunity of requesting every
pubsoriber to please read the rules
)nld down In their directory. Treat
beAers - they would have others treat
lAsm In their calling and give them
0me 20 answer. II the subscribers
MIN cooperate with us to this end I
I'm bold to make the statement that
ne can have and win have the best
telephone service In the country. as
kiohmond has one Of the best and