Tulsa daily world. [volume] (Tulsa, Indian Territory [Okla.]) 1905-1919, 1911-04-08
FE SEEKS
MORE COURTESY
STARTS CAMPAIGN TO MAKE
EMPLOYEES DETRIMENTAL
Issues POLITE CIRCULAR
Suggestions Urging More Attention
20 Passengers Included In
the List.

That courtesy on the part OF rail- |
way employees is the best kind of a
dividend payer is the belief OF Off
clals OF the passenger department OF
the Santa Fe, who have inaugurated
a movement TO Increase politeness
among employees OF that road. The
Santa Fe for years has been educat-
ing It's employees alond such lines,
and officials Of the road believe the
influence Of their efforts already
has been noticed by the travelling
public,
i, Is the passenger department
which comes into contact with the
greatest number Of people, and for
this reason the Santa Fe passenger
officials believe It Is we'll TO. keep
hnmmering away at employees. To
! this end. J. NJ. Counel, general pas
! Iteuger agent at Topeka, has pre-
pared a letter which he Is sending
10 all passenger employees Of the sys-
/ tom. and which he believes will en-
phaslze the need OF courteous treat
ment toward the public. The letter
reads:
Let none OF us seek opportunity
10 humiliate a passenger through an
assumption Of superior knowledge
or an exacting or sarcastic attitude;
as for Illustrations A passenger
rrshss up to the window and de-
uords 20 know the time OF the next
traln west. Don't draw his attention
to the vast area located to the west
ward, and point out the Impossible
itv II your anticipating to what par
ucular point he is destined; or, being
technically inclined, give him the
time Of departure Of the next train
west, regardless Of conditions whether
II IS local train or a limited. This
attitude Is not clever.
place yourself in the passengers
position, realize that the apparent
thoughtlessness Of his question Is not
intended TO annoy you, or to give
, you an opportunity to enjoy your
; humor nj his expense. Endeavor "a
consider hrs questions intelllgently
and appreciate their true import
Answer him Courteously and patiently.
Perhaps your hurried passenger Is
destined upon an unpleasant or sor-
sowful Journey; do not make his dis
comfort more poignant by the un-
friendly and hostile attitude, but be
glad to smooth his way bit with
kindly word or thoughtful suggestion
I'VE often have experienced pas
sengers whose Journey makes II nee
essary to change cars one or more
timeT. Take pains 10 show them
: their route, and explain what time
their train leaves te Junction point
= how long they will have to wait al
such point, etc.
at Is good plan, especially In
the case Of aged people to take
= timetable and mark with pencil each
train the passenger is to use, also
! junction point. This information
h with the assistance Of our conductors
: will give the passengers the expert
b ence Of travelling without worry ant
IN many cases will he thoroughly ap
preciatei and have the result o
I bringing this particular passenger t.
our lines whenever he or she flnd'
t. II necessary TO make railroad trip
. Never allow any personal feellnl
toward a prospective passenger o.
5 induirer for information to ente
/ into business, hut bear in mind tha
: you are not acting for self indlvidu
i ally, but ms the representative Of tn
d company, the principal motive bein
l. to maintain good will between tn
o company and its partons"