The Ogden standard. [volume] (Ogden City, Utah) 1902-1910, 1910-07-09

lent treatment-to make an instance-of one OF It's
employees there would have been quick connection in
the gas Office, a courteous and attentive person to
make of the complaint Those. complaints,
whether they come the house fronts of ornaely
carved white marble the house fronts of red brick,
greasy by the imprints of hundreds Of dirty lit
Tie hands stand alike in the big corporations Offices.
All OF Its employees know that a clerk was dis
charged not very long ago for giving an insolent
the telephone 10 woman who was max
ing Just and we'll founded complaint
That. then, is the order Of things among the
corporations They keeping their very close
to the ground Attention and courtesy" together
make an office slogan that has come sharply to the
front in recent years in the headquarters of these big
business organisms OF New York.
One transportation company here, which hnuls hun
dreds of thousands of riders in the of single
twenty-four hours. has skilled mana Harvard
graduate-at high salary, who gives his entire spe-
calized attention TO this very diplomatic business OF
handling the kicks that come In TO the company.
They still come in volume, anywhere from six TO
dozen day. but the time when that company
received fifty letters of complaint day and that
before it had advertised its policy of attending to
each complaint
Now the complaint maD-he has a more for
NAL title than thattakes each letter that comes to
him and gives to it serial number Kicks chat come
by telephone, even I'm person-some persons go
straight the company's Offices with their grev-
ances-are reduced to writing by a scnographer, and
they also numbered. Courteous acknowledge
ment, you have already seen, Is given to the com
plants that have arrived by mail Then the
pany bends It's attention TO the investigation of each
If the kick is leyelled against a noisy street
ing-the heaviest of concrete embedded tracks Will
work loose under constant trnhc-it is forwarded to
the roads chief engineer for Investigation and eX
planation. woman complains that she has torn her
dress on loose screwhead OF an open car bench
Her plant is hurried 10 the mechanical superntend
ent Another has grievance against conductor.
SHE cites time and place in remarkably SuCcincl
manner. and her grievance finds It's way to the
perntendent of transportation. The expert complaint
man files memorandum with each, which reads-
mo delay viii be brooked in the Investigation this
complaint and prompt report of findings with the
original papers will be returned to this Office Kindly
what you Will take prevent q repetition
OF the occurrence"
Then the complaint follows up his system
with personal investigation The big traction sys-
tenn has certainly bent low to catch the voice
OF the people.
The other day a little incident occurred on n
Brooklyn trolley that might have wrinked Jobs
brow IL he had been handling n conductors punch.
1t just drunk" but the conductor had tact and
6rmness, and the way he handled that "drunk'-
well. that road viii have him pleading IT'S causes be-
tore the commissions some OF these fine days.
Thnfs nothing" he afterward admitted in half
baSbiul manner, that's part OF this job nowadays
suppose that drunk had fallen all some lady and
| had passed it up? Why, I'd be In the same boat
Connolly was in last week, and do you think I'd fare
any better than Connolly"
Then 1t came out about Connolly 1t seemed that
Connolly had been with the road long time That
naturally enough counted In his favor But on the
preceding Tuesday Connolly had been in trouble
oddly enough with another drunk" The man had
entered The car when there few other passen-
gers ON it, and Connolly had paid little attention to
him The car had gradually filed, with women for
the most part, and the drunken man had become
more and more of nuisance.
well dressed man entered and took a seat next
to woman passenger, who In turn sat next to the
drunken man. That man lurcbed against her all tho
while, aud then the we'll dressed did the obyi-
ously decent thing exchanged seats with the
woman, The drunk" gradually became profanc aud
the well dressed manquite properly-nskcd The con-
ductor-Connony-to put him Off the car Connolly
refused and quite improperly made profnne remark
good many and good many women
would have nursed their extensive and righteous