The sun. [volume] (New York [N.Y.]) 1833-1916, 1910-06-05
TELEPHONE SPECIALISTS NOW
USUALLY WOMEN VINO DO
THAT CLASS OF WORK,
And Their Coming Has I.sEseaed the
Number % Complaints Wonipn -
Leisure and NStmG DoctOra the
Chief KlckeFs -PeaeemAker'a Job.

And Their Coming Has Aaa1semeo t1n
NuEnber % Complaints Wonaun -
Leisure and HstmG DoctOra the
Chlef klckeFs PeacemAker'a Job.
Many progressive business men In
this and other cites said a telephone
manager. -are developing . new sort OF
specialist among their employees. They
select some one young man or woman
with tact and a melodiOus voioe and
leave % him OF her the bulk Of the phone
conversations.
"A successful photographer first brought
20 my attention this development among
the business people. He told mo that he
had hired a clever young woman with
a velvsty voice for the express purpose OF
handling his telenhone business and that
abe earns her salary ssvgal times over
every week by the plsaaing impression
she IL able TO make on patrons on the
other end Of tho wire. Florists. oaterera3
jewellers. costumeFs and others who have
70 much 10 attend 10 that they can't
answer calls themsslyes are beginning
to employ phone specialists. They have
been careful for a long time about tho
appearance and addrcas Of employees
Who meet their customers face 10 face.
Now they are awakening 20 the value OF
being careful about those shO represent
them through the medium Of the wire.
The telephone specialist II usually
woman, and her advent h welcomed by
The telephone companies. which are labor
lng all the time 10 lessrn the frictions OF
the service. When you know that here
IN New York there are a million and-a
quarter calls a day, m1re than twice AZ
many as in any other city in the world.
you will realize how important IL h that
there be no awkWafineas or unnecessary
delays in telephone communication.
single second cut on somewhere on each
call acquires much value In the totals.
Within three or four years We have re-
duced the average time for making a
connection in New York from thirty-fve
70 twenty-five seconds. and the company
would he glad 70 pay a large sum 20 any
body who could suggest a way 10 lessen
this time few seconds morn.
In line with our constant aim % save
the seconds We have recently begun an
attempt TO educate the person who uses
a phone In announcing himself just AZ
soon a. he picks up the recaiveT. INTO
saying. for instance. Mr.. Jones speak
ing This cuts out time consuming in
quiries as 20 identity. The way IN cleared
for the real talk All the employees %
the company have been instructed n
adopt this practice. and subscribers are
already learning IL. Some time ago we
eliminated tlIs hello
IL h An interesting fact that by FAR our
largest class q iaultiinders n made mp
u women; not those who are In business.
but those who look after the home IN
high prioed apartments. Officially We
don't reason about this. We merely
Accept the evidence u our records Of COM
plants. but personally / suppose the
reason Il that thess women haven't quite
enough 10 do They must find vent for
their energies somehow. and not being
altogether cOntsntsd with lives that are
without much purpose they are dis
satisfied With things ia general
.FIhag are Constantly calling up OF
dropping IN for n personal Olll, aud aeforol
soIrIs ~ taen get Through You ilnd thGt the |
thonaht ~ ore trouble leads naturally on
o. thoughts ~ Others. and that Won are |
forming apretty poor opinion u the lard !
lord, the grocer the servants. aud IN |
some u.ses are even acquiring q lot u
interesting informal iun about members ~ !
the family Is,lppos.e IT, tho sv1una ,ic |
manner that brings cut these thinRs
The young doctors iellDW ths wornen /
e leisure ln the procession Of professors.
A large number u the physicians who 1
haver't been ont q the schools very long !
seem IA wOrry good deal over thsir |
work u building 40 pr1cure. II some /
times happens that a phone bell will be /
rIng for two or three seconds by mist.ke 7
The young doctor jumps 10 the receiver. |
II hns been a falsc call and the operator /
says, Excuse II. pleaEe'. but the Doctor |
won't excuse II, He u certain that souie |
patient has been trying ~ reach hiii and /
has been suddenly disconnected aud I
then when he meetsa friend who has been /
III Or has had illness In his family aud he |
wonders why he wasn't called IN he friend |
will endeavor 10 elss bis feelings By tell |
ing him that an effort was made u get him |
on the phone but that he couldn't be /
reached The young doctor knows he |
was within earshot q the receiver all the |
time ne IL naturally indignant at the |