The morning journal-courier., 1908-02-08

of serviCce. In addition to NausdtuuA' where a new common battery sWltch- board has already been lnstalleu' 'ii Danbury. where the new exchange aii' office building will be placed in serNlce within few days, we expect uui nle 1908 to install conHnons battery equip- ment at Ansonia Derby, Bristol Mla- dletown and Torrington. We have auu- ed to our real estate in Bristol, by the purchase of land and a building sul,a- ble for a central office in. DanoufF' ps the erection of new building OH anu purchased during 1906; in MlddletoMn, by the purchase of land and the partiai erection of new central office buiiu. ing; in New Haven, by the addition ol enc story to our operating building. and in Norwich, by the complellonN oi the building started in 1906. On Jan uary 13, we opened new exchange a' Moosup with 139 stations, closing the year, therefore, with a total of oi eN- changes.
 Estimating the population of that portion of the state in which this com pany operates at 1,007,6l0, which ex- cludes only part of the township ol Greenwich, we now show develop ment of one telephone Tor less than each r of population in the state. ou; maximum development continues to De in five rural townships in the following order: Colebrook, Norfolk. Washington, East Haven. and Morris Of the larger townships Hartford shows a develop ment of one telephone for each F ot populations. New Haven, one telephone for each IA of population. Bridgeport, one telephone for each 16.5 of popula-
 ton; Waterbury, one telephone for each 199 of population
 Hartford division shows the largest
 net increase for the year in the number
 of telephones. namely l,ls7, while New Canaan shows the largest percentage
 increase, namely 361 per cent. New
 Haven continues to be the largest di-
 vision in the state, closing the year
 with 9,767 stations, and showing a net
 increase for the year of i,l4S. The
 smallest division Is Colchester, with I6
 stations.
 Our lines now extend not only to ev-
 cry township in the state, but praeucal-
 y to every community.
 At the close of the year our forty-one
 rural exchanges and the five sub license exchanges connected a total or
 f6903 telephone stations.
 Aiming at maximum efficiency in the service rendered to subscribers, we art
 handicapped by many adverse condi-
 tions which are, to a large extent, be- yond our control We realize that our
 force of over 1,5O0 employees, although under careful instruction and strict dis l cipline, but in a large measure so scat
 tered and employed as to render super vision extremely difficult, commits err
 TOTS which the company should and does strive to prevent; on the other hand, 1t is unqucstionabe that large ! percentage of the total inaccuracies re- suit from the thoughtlessness of sub scribers in making their wants known,
 and in placing their calls either incor- rectly or indistinctly; moreover, the plant itself however well constructed tlil illdlilNdllltHs ID Sub- jocted to certain extreme conditions CT
 the elements which interrupt the ser vice. As before stated continuous per- sonll supervision on the part of those who are in the largest sense responsi- ble for the operation of telephone
 system is impossible; therefore. as sup plementing the records furnished by our own observation corps from tests, inspections and personal interviews with subscribers, conducted for the purpose of gauging the average effic- ioncy of our service. we appreciate all letters of compllint as reycaing an
 moving conditions that might otherwise escape us and continue.
 During the year. we have given much attention to strengthening and adding i to our toll line system. which we re-
 gard as very important feature Of our i service. In that it not only constitutes i the means of communication between all telephones in the state. but also . provides the balance in revenue essen ] tial to the profitable conduct of the business. During the year we have ad- 1 ded to our toll line plant 2.95i miles of 1 wire, with the result that the total now consists of 16,2S2 miles of wire ur 5S9
 distinct toll circuits. The toll line traf- ] fic for the year, consisting of approx- mately 3,200,000 messages, increased 1 165 per cent. over the traffic of 1906 while the revenue from toll line ser
 vice also increased l65 per cent. An analysis of approximately 10000 tick I cts, taken at random, indicates that the speed of establishing toll line connec- | tions continued to be excellent
 | As final point of interest resulting l from combined efforts in the various i branches of our work during the year. l beg to call your attention 10 the rela e ! tive decrease in revenue per station i and expense per station. In 1907. the l total revenue per station was s3I52, as against $3S l6 in 1906, a decrease of S064 for the year; while the expense per station was s3ol03 in 190i as against SSl34 in l906 decrease of sl31 for 1 the year This showing of a greater : decrease in expense per station than in revenue per station is unusual. and marks result which we have not been able to obtain for several preceding years. Further analysis of our revenue for the year shows that the amount received from exchange service was S27.65 per station, as against s2SoS in ! 1906. a decrease of s043, which closely approximates the decrease in average rental per station from s2SS3 on De cenber 3l, i906, to s26,35 in. December 91. 19o7 This decrease is almost en- tirely attributable to our rate reduction
 of March 31 on extension instruments
 and private branch exchange stations
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