The Detroit times. [volume] (Detroit, Mich.) 1903-1920, 1908-12-14
new Is Your Phone
Answered? II Is
Important to You
Business May Be eA'ned or Driven
Away ~ the Customer 10
Handled Over It-Patlence a
Good Quality TO Acquire.


\ S charged in Grand Rapids
that deputy for fear the latter seeks
che controllershp for himself
This may be untrue.
matters not so tar as ais
telephone is concerned in its effect upon
airy whether sufficient cause tor the con-
uoler's action
One important positions in line OF business Is
that held by the person who answers the phone
important the fact there is no more
winning business than through courteous ate" %
the person the other end
And there is no surer quicker losing customer or
friend of through failure exercise such patience
and such treatment
The same applies political Offices for the holder OF that
il dependent upon the public by his assistants
md the friends for him for his political sue
Ieess
great bulk of the today is done over
'shs telephone.
4 Take for instance the big department stores.
impossible proprietor the managers to take the
during themselves it necessary 70
employ person for that particular duty
Whereupon the proprietor of that store well in
Hand this employee is the proper person Tor
station business will be judged by the way GUS
toners received a this employees hands.
person answering phone does promptly the store
proprietor will be put down enterpsing and
5 himself.
wait the other end OF the line he mas
time that perhaps his purchase will be popoonay
Is long delivery
the answering phone evidences interest at once
IN the please for he feels the pro-
prietor and appreciates his business
phone hstessly and hurts PACK
several times nerveacng word WHAT the customer will
merchant doesn't his business or nc
would have someone to take orders understand them
telephone fine place for the employment OF tact and
tact is employed duty there that
person any in his relation to it.
Which of two representatives Of the telephone is
going to aid in building up employers business old customer
having called up-the one who answers this way
eyes, this is Brown & Co."
his 10 Brown &
whats again Wlliams7 Repeat that address,
Then the order has been taken
whether send them It's good and late
you say you wanted the order eharged' Have you an
account with us1
We'll send them If can"
Or the one this way7
n Eyes maam Brown & Co."
1 Eyes maam Brown & Co."
"Ch yes, Mrs Williams we know the address
s Arl after the order
little late Mrs. Williams, but will see can catch
tho wagon for you and let you know
In the instance of the first person answering Mrs Williams the
first mistake the sharp yes indicating irritation
quite usabe desire herself that she had
right The second mistake made in not only failure
old of the but the
query whats THAT nae7 THAT were monstrosiy
something that order
Next the person answering phone know whether
It 70 possible goods be delivered who does3
4 Il wasn't pleasing Mrs Williams be asked whether
>h with when requesting that the goods
be charged
She rghtfuiiy concluoeo mao
chin store long enough the whether she
account business of that Importance
her name % be remembered over night
telephone could have asked the
keeper well Mrs Williams for this information.
Had proved be customer with the
goods O. D. and Mrs Williams could
3onsidered only busnessike and taken exception
The answering the phone answered it the
courteousy properly exercising the patience judgment
and would bring business to the employer while the other
would drive it away
This phone may trivial thing but business
should mistaken idea of that Sort for
failure may be determined by it.
phones at all in all walks of life
forbearance be employed by
tdvsntage
business this applies both sides of the counter;
families o both sides of the house.
Test. Perth,"-bangng 1t Justify that