Waterbury evening Democrat., 1908-08-04
THEY'RE VERY NICE IN STORES.
When Customers Break Things or
 Damage Goods Accidentally.

Eve been waiting for years" sh said, ito see somebody drop some. thing in the crockery department oi some store and to-day saw it. When l went in mother and her daughter were looking at dinner sets, and al that moment the daughter had in heI hands a cup and saucer which she was looking over, and l hadn't been there half a minute before the trag- edy' had been SO long looking for happened. She dropped the cup! And it went down with crash.
 The mother kept calm and the daughter tried to, and she did very well, too, but still she was frighten- ed, as I know l should have been if l had dropped it. and l knew she was waiting to see what would happen next, as l know was, but everything went off very nicely. "A floorwalker was right near there walking along slowly with his hands behind his back but the crash didn't seem to shock him at all. He simply turned slowly half around to man standing near with brush and then kept calmly along, quite unruffied. and the man with the brush came and brushed up the frag- ments of the broken cup, and that s all there was to it. No tragedy, not even any comedy, and then the moth CT and her daughter went on looking at the dinner sets"
 Well" said one of two other girls to whom the first had told this little story, ''once 1 was in a store where they had a sale of silks, and they had a lot of silks spread out on a counter, and woman customer who came in set down on top of those silks a bundle and then began look ing at the silks. And then presently l. saw that a dark colored fluid of some sort had leaked out of that bun die and stained the silks under it.
 The saleswoman and the customer discovered it as soon as I did, and the woman who had put the bottle down there picked it up and, of course, the saleswoman picked up the silks so that the fluid couldn't soak any more of them, but it had already soaked through three or four folds.
 "I wondered what was going to happen, because here was damage enough to amount to something. But the woman customer kept her head beautifully. She was very sorry nat urally, but she didn't get scared at all, and the saleswoman kept cool and when the fioorwalker came along he kept his head and was very polite and nice. He assured the customer that the damage was very slight and real ly not worth considering. In fact they were just as nice about it as they could be, and that was all there was to 1t, except, of course, that the woman customer lost whatever there was in the bottle"
 "Now. here is something" said the third girl, that happened to me. There Is store where they keep on counter some jars of sachet powder and when I went into that store if was near that counter I used to pick up one of those jars that contained a powder that I liked and take a little sniff of the powder. Well. this bottle stood at the back end of the counter and one day when I set that bottle back, somehow, I don't know how, set 1t back over the edge of the coun- ter and it went down.
 You talk about what happened when the girl dropped the cup. Why. when that bottle struck the floor it sounded to me as If whole crockery store had fallen down.
 But the salesman said that was nothing, Why. he said. those bottles were falling of the counter all the time and there wasn't much in that one anyway. which was true. and that was one thing to be thankful for. But he couldn't have been any nicer about 1t if he had tried"