The Union times. [volume] (Union, S.C.) 1894-1918, 1907-03-01
's0O'"t'' "''1isDH ans IT'S tN[, ,;.., %,
President Finley Holds Meeting s. !
"0s,I 0Sst,Iianta...freleht and Passenger
Officials Consult /

ioIloNS. NY II,
Your duties bring you into .personsS
and daily contact with the people Atong(
the lines OF the Southern railway, andl
| as one who has filled positions which,
some of you are now filling, propose
to speak to you briefly of the relationsk
of freight and passenger agents to theE
public Your duties are of a two-foldl
nature. You owe duties to the raill
way company by which you are employ-I
ed and you owe duties to the publicE
These double duties do not in any way
result in conflict or divided alegianee,,
ior GoServes the railway best wA&
s.r&.s public best. "
| IT. yal officers of railwfIx
tunately, too few OPPOSE
o''io her"-s'o--.'-'y tabs VIII THY,
'tersl ,foE pfo sare dcpsAdent upon, then
road for transportation services. 3 The
man having business relations with theF
road, as a rule, comes into personak
contact with the local >representatiyes'
of the traffic and operating depart. 7
ments The POLICIES OF the railway are
formulated and mapped out by the
general officers, hut the application of
these policies tc specific transactions
must be. entrusted in fe maiu to- men
in the field. ItiollowA then, that Won '
have in substantial S use tls reput, a
ton OF the SOUTHERN R%w,sG2raengaRs ,;2ren ngas,,,ssr Il
for fair and justdealingfo y We w.. The
Whether the company snaN ,e,y s.
rar or unpopular depends if - o. !
'"~asu-~ -.ror your attitudSYo Yow,rJ
'he public and upon your treatment ~
'hoSe doing business with the rod
II IS oi supreme Importance. tbcrefo-.
mat you, who daily come into i'm;
','"'e personal contact with the public
Hh"uid bear i'll mind constantly that Il
IS the unvarying policy OF the comma.
ny TO be Just and fair to all alike -to
'he small shipper and the occ,s;o,,I
'ravcIen as well as to the Iaroe chi,
per and the regular traveller; that Won
sh"uld be perfectly frank i'm all busi-
,'eSS dealings; that you should ay>vavs
- vnslderate and patient, and that vol,
''ouId do all i'll your power to n,,LA
wy services OF the road satisfactorl
- moe Tor whom they arc performed
-Nn ilaSScS OF the public should bl
S4Isa'Sf sfaRsi66ffr4ttiin1p 66f 4t!tiiYn1 pas AZ "'~~lLl
"ai'dS should not be dism;ssnd ,-.:., =
"Tt refusal. He may not know M tI,,t q a
""' ''S asks is either Impossible or "
III reasonable, and few words of fro,,,.
>P'''i"t'"n pointing out to him r,h,, y
- Wishes cannot be comn,;ed ,,,;.I III
'y send him away friend Of tbo
'''N instead OF faultfindcr. While ", w
S'"''S possible should be done for ~
{ accommodation oi those doing brs 1T
SSH with the road, care should ho
'.''Sca not to promise the imposs;-
III the way OF facilities or services .
I, ,'e' ia'lure to fulfill such a promise mi
lows the man who made it NAV ho 9cv
10 Shitt responsibility to the ~, hL, t'
""s or some other department or p&i
~e'' out the damage done TO tbc o}e
"'at'on OF the road cannot be e,s;L. klH
'eu'ed. Questions that. seem 70 vo,, ma
trivial may be considered Of nu,t Ihar,
or'ance by the persons asl;,a % ,,, C
they should be answcrod ,,':,,. '"e'' ents
&c and court.s,. 'u with pa Ext
Com
le efficiency of the service .poul
e depends upon the efticien::,,. .; eS'
",hc'ai and employee. Ev,frv ant7
should study his duties in detail iii
'"'"id understand thoroughly iuS, prJl
ne Is to do in any contppcncr Td3s
may arise He should then neo, the
no detail OF his duties bova dug
''''aht 1t may seem to him. for t!inSm
"''e' now carefully and minutclv wAJl,
e. may be prescribed by the gen thai
''cerS, the neglect OF some anno ~,
p2E-detail may lead TO Co W
OF possibly to disastrous results ABl
more importance than a care the es
SerVance OF duties prescribed bv ceased
'"pany is obedienceto law. Manv tne sa
relations between the railway. sieu' ,nJ a.
&c public are now regulated bv will m
"',' o'ate statutes, and every
""a employee of the Southern NI1llr;
company must understand that -.
ness affairs are to be conductaa .~
'''nes IN strict accordance wab 0
% OIL the land. No transaction 4.
't'ce that is forbidden by the ..
III DC permitted, and as | am
}" all understand. there must be n 10
'rt to evasion Of any kind IRE
representatives. OF the Soutber, !,
'o'"pdny you should bear in IN
all times the basic fact. that Al(-N