New-York tribune., 1907-09-22

| delightfrIIv cool. While the house was under
going this change no extra charges Were 1ouho
! on the guests bill for these late meals. nor
| u-e-e the charges for regular Skrvice moro than
| moderate In many cases the charges TOT '''
regular service were surprisingly low The OBJ
fect of the manager MAS IN make his guests i''i
so comfortable while at his house and 80 pleased
with his service that they would recommend MS
| bousa tn other prospective visitors to the city.
| The same courteous attention was shown 10
| these new guests and they In turn helped 10
| spread the fame of the place. II was not !"hE
before the manager found II necessary 10 haN'
irrespective guests write some days before thelr
visits 10 the city so that rooms could be hela III
reserve for them. Even then the chaIgeS iol
s,tes and regular service were no higher thah III
the early DAYS Of the reopening OF the oid mus,
ana the manager was just as attentive, anu
60 N.tral,. ,7ora so for he chatted with his
e1Iests about the old times. and they were haIe
to feel more at home in the house than ever & oe
fore With the house constantly illIed uiSio i W
10 need to increase the charges for suites. be
cause the manager had inquired peioI" Ho -,
opened the old structure that II ne % coulG NJ Nj p he
niace continually rented at the orlglnai PrCe ie
would have under his able management n
house netting him a splendid return on ms IN. IN
vestn1ent The manager who can take an olu
houea and hiring II back to public favor Is. aC-
cnrding 10 people who have had years OF eKoeTi-
ence in the hotel business. able 10 cofl'rol en-
ciently the most expensive dPai 'i'i4ii' ~ -
~ is no chiId's play managing an apartment
hot or
bonface yesterday TO NUMBER OF oIu s
II vas for many years very intimate irlend ol
the late Warren Leland. Who coIlSluet. "d7
one of the best hotel managers IN thlS city
remember speaking to him about ms success as
q hotel manager and proprietor. and asked MN
for some advice as | seemed destined 10 stay IN
the hotel business He said, My boy. get IN
right and stay right When told MIN MS
meaning not very clear to me ne Itpned'
What advice | have to give may be CohNeyFu 10
,,ou NV telling YOU the story OF the experience
of a Young friend of mine VINO for year OF Two
abIv managed a hotel in New York Clty- De
sirous of becoming hotel proprietor himself he
asked some Of his rich guests if they would bei
come partners of his, the terms being that they
were to furnish the necessary capltdi ana ne
was To manage the hotel all partners to get an
equal share of the profits. He never doubted
bie abIIitv as a manager. He certain that
he more than any other man, was made TO ne
the greatest hotel manager ana that IL any one
had asked him if he could successfully manage
anv hotel in the world he would have quickly
answered in the affirmative with considerable
emphasis. l., 80
rositive he was called to fill. he invited several
well known hotel brokers and real estate men TO
visit him and TO have a long talk with him
about hotels which were TO lease lie told the
hotel brokers and real estate men he wanted 10
get control of the best hotel to be had In their
opinion the best hotel was the one Whch cost
the most money and was the last one bult- he
spent one or days inspecting the hotel and
then he signed the lease which was the begin
ming of his undong. His imaginary radiance as
a hotel manager hid from him the defects of the
hotel which in spite of it's great cost, was not
hult the best lines. Even IT the Sldr1ng de-
fects of the hotel had been pointed out to him
he probably would have paid no attention TO
them and continued in his headlong flight
toward failure I shall name one of the princi-
pal shortcomings of that hosiery, and that was
the engine ROOM
The engines which furnished the heat and
light for the building, and also power for the
elevators burned more coal each month than
two hotels of similar size Then he took over
the hotel from the former proprietor, who
glad to be relieved Of his burden at any cost. at
q sun1 cOnsiderabl bly, larger than the yearly rental
6pure of the old lease Next, when he added the
total sum of the rates for suites and the money
from the dining service. etc. he found that the
NET income was considerably smaller than the
exnenses So he increased the rates for the
rooms and the charges for the dinner service, ana
still the expenses were greater than the returns
Ev this time A large part of the capital invested
in the project had been spent In operating the
hotel and little later all the capital gone
and he failed. He did not get In right. and he
therefore could not get right. Carefully study
the possibilities of success before you begin, and
the chances are you VIII get in right. and once
you are in right stay right. BY staying right L
mean you must give the very best service you
can for the money and You must not let any
other hotel man In your district be more diligent
Never grow tired of pleasing, constant efforts
in this respect always pay
L never knew a man who tried to please his
guests more than Mr.. Leland. ] was staying at
hotel one time under the personal manager
OF Mr. Leland. young man. a Southerner
of this city. also staying there a that time
The lad became sick and would have
thought he was never going to get out of bed
again from the way he complained Leland saw
that the lad was suffering more from good
tack of homesickuess than from serious physi-