The Beaver herald. [volume] (Beaver, O.T. [Okla.]) 1895-1923, 1906-12-13

NV" w ~ = Nv II 6NAN ~ ]
One of my friends once told me- said
Watkins, the Chicago salesman, " of
trouble he once had in getting
six extra shirts for one OF his
solid customers. When the sales
man for my furnishing goods house
came around said he, L merely
told him to make half a dozen size Is
shirts with sleeves SO inches long. l
told him that | wasn't very particular
about the pattern, but what | wanted
was something to fit. He sent the
order into the house. The stock man
In charge of that department wrote
back to me that they did not have the
exact pattern | had picked out and
that, as they made IL a rule never to
make special orders unless they filled
them exactly, they had left that item
out of the shipment. | immediate
wrote back for them TO select some
other patterns and make them up in
stead. Back came another letter asking
me what sort of material | wanted. BY
this time | was mad as fire, and |
merely wrote on the bottom of his let
ter, Let your Office boy select cloth
And-so help me!-they wrote back
again saying they hardly felt like
making up this size from cloth which
their office boy would select, because
IL the material didn't suit the half
dozen shirts would be dead property on
their hands. What ~blockheads some
people are, anyway! This thing was
getting to be a sort of a joke with me,
CO uiraI a., Co.. tIn,, ,1oaro 10 ,,rl
over to my clothing house and have the
man from whom | bought my clotl Sc
iect the patterns for the shirts. Mean
time my customer was coming in every
day. stood him off from time to time
wanting to know II his shirts had
come.
well, SIR, | received a long letter
stating that the clothing salesman /
had asked them to have select the ma
terial, was out of town,-what should
they co? Then | wrote in and told
them that they should either make me
some sort of shirts or else send out a
troop of militia to guard me from my
angry customer; that he had been
waiting for those shirts for six weeks;
to please make me six shirts that were
IS inches around the neck and that had
sleeves SO inches long; that they could
make them out of chinchilla, mackin-
tosh material, silk, linen, calico, OF
lawn; hat | didn't give a - what
sort of stuff they used so long az they
made them to fit. | never did get that
special order from that louise. | hat
to place 1t elsewhere before I could gel
1t filed"
Standing Behind Goods Sold.
"A man must stand behind the goods
he makes, too" spoke up the nat man
ufac.urer, land one In a while max,
good for his over-zealous salesman, ol
keep quiet an unreasonable customer
One OF my salesman had the habit o
guaranteeing goods sold in rhis way
he would say to the customer-and
couldn't stop him-if any hats / sci
you do not give your customers salts
faction, or If n OF your customer,
make Z kick on any hat you buy from
me, whether that complaint Is ~justiia
BILE or not, give him a new n an
charge it up to my firm. One day, wher
q ioh - % Hp AAH'1
deduction of six dollars from the bill
saying that three OF his customers hat
worn the hats they had got from us 70
IL months, and that they had come II
and made a complaint; that, according
to instructions of our salesman, he ha,
charged up that amount. Now, thi
customer was a straightforward, hon
est mail could tell that from the let
tiers he wrote-and what else could
do but credit him with the six dol
lars?"
That was good sense" remarke
Watkins. "A customer that isn't wort,
six dollars TO a wholesale house ism
worth anything. The trouble with
great many houses is that they sc
the orders rolling into them throug
Uncle Sans mails just as easily as tn
one-cent advertisements that the
chuck into the waste basket unopened
They forget how their statesmen on RI
road must hustle 10 sell these goods
however good they may be. | ono
sold a customer of mine a lot of fun
nishing goods. / asked him when h
wanted them shipped. He said Sci
TENDER 1. He was away up in centr.
Idaho, and it would V taken thre
weeks to get his goods to him b
freight. A letter came into my hous
the first of September saying that b
had LOT received any invoice Cor HI
goods, and asked whether they ha
been shipped. The old gentleman /
the ~once-this boys father, here
' continued Watkins, pointing TO JoaI
mis- Cariolanus, called me into the o.
flee and asked me where this place wa
and wanted TO know II there was an
express Office there. / said Yes, bl
, surely you aren't going TO expires
goods away out there, are your WI
not?' said he. 4 gather that this ma
wants his goods in his house and NJ
In ours by September ] 1t is true