The sun. [volume] (New York [N.Y.]) 1833-1916, 1903-07-24
PROFIT SHARING IN CLEVELAND.
A Heart to Heart Talk with tho Employees
OF Telephone Company.

MY DEAR PEOPLE: am not quito satisfied with
your work. I do not think II is very bad but
am sure II Is not az good as II could be- and. there
fore, IL is not as good Il ought to BIO. You are
doing pretty well, but you are not doing your very
best
You know this business was started 50 that II
might earn money for those who invested money
in 1t.
Now money can be made out OF this business IL
good service IL rendered to our customers but tho
character OF our service will depend upon tho
character OF your work. II your work Is good the
service will be good. II you Grc patient, polite,
prompt ard Skilrul you can give very good service
with second rate equipment: but II you are petu'
liant. rude. dllaOry and careless. the service will
be poor even II we have the best equipment In tho
world good woodsman can build safe and
comfortable house In a few hours, with no tool
but his axe.
am not talking TO the operators alons. but TO
every man and woman, boy and girl In the com
pany. Ponteness promptness, patience and skill
are Just as necessary for the once boy the collector
and the nrman rs they are for the operator. There
Is no excuse for Impotence in any ofnclal high OF
low who tries 70 serve the public II there were
excuse for any, It would be for tho operator. but
those who are most tried must be most on their
guard.
Now. / want all " you TO feel that each OF you
has a real Interest in the success Of this COMPANY
] want every one Of you TO smile when you hear
the company praised for the character ofs service
and 10 take 10 yourselves part OF the credit for
making the service good. Remember " we hsys
c,r,,ess emnoyec, It will reduce our profits II
We nave any EMPLOYEES who shirk their full duty
~ ,v,l, reduce our profits II calls are not answerc
nromntlv our subscribers will leave us and there
,y,I, he no nroats IL our solicitors arc NOT active
We cannot Increase our business. II our collectors
are negligent or show want Of tact We will not
ret paid even for the service have rendered
We are bound close together. whether We like It
or not. and the failure OF 70 do his full du''
renders worthless tho honest labor OF Others
Whether we make good pronts or mons al all vii
depend upon the way your work Is done, therefor
feel that II You honestly help lis TO earn money
you should honestly share In the money earned,
lust as you have shared In the labor. Now, ms
Ia what propose:
BEGINNING on July /. after paying al expense,
taxes and tho interest our bonds we Will ST.
aside one NTH OF tho surplus remaining. snd
during January next we will distribute this among
all OF you who are in the employ Of the company ON
Dec 81 1903 In proportion TO the salary OF eaen.
ANY one who leaves employ before Dec ~
will have no share In this fund Any one going o7
n strike shall forfeit his share. Any one who con-'
NTH us At a later date will only receive his fa,r
propor,,cn. In other words the distribution vii
he based upon the total amount Of salary paid
between July I, 1903, and Jan. 1, 1904. Now, "Da'
can you do for yourselves and for US on such
basis. II YOU do not earn surplus for the cor,