The Milan exchange. (Milan, Gibson County, Tenn.) 1874-1978, 1875-11-25

SuprrfntentRenf Rowland Taking sac
Right Means te Seesre % For His
Lfue-wksr HfsggesfiOssste
Enpfoses of the
l'omunng.

EmRies 81 y. sae
ID. W. C. Rowland, General Super
intendent of the Transportation De
partment of the Louisville and Nash
VILE and Great Southern Railroad,
has issued circular to the employees
of that line, of which the following Is
the text.
wish to lay before the employees of
this department Il sketch Of the policy
which the company desires carried out,
and in which earnestly request tho
hearty cooperation of every officer and
employe in the department.
. 81. Economy. The degree Of sue
cess in every business, but especially
Of a railroad, depends ON the amount
Of attention paid to economy. 4
therefore earnestly desire that this ele-
ment have close attention; that the
operative force be alwayS kept at a
minimum consistent with efficiency,
that no supplies or material BE- wasted
or unnecessarily ilsed and generally
that everything is done in the n"st
economical manner, and every item IF
unnecessary expense I've cut off. The
attention of division superintendent,
agents and others, is especially called
! b. this heading; they are expected to
retrench at all times whenever they
can see an opportunity to do so.
"2. Promptness and attention to
business l. mother element indi>pen-
sable to success, and | desire that it be
display ed by every one IN the tepart-
ment; that all correspondence be
promptly answered, and full psirtiru-
lars Of the matters in point given in
the first instance SO as to AVOID loss vi
time and labor in obtaining full infor.
nation by subsequent correspondence.
Reports of accidents and complaints
should be rendered without delay, as
promptitude in dealing with the par
ties affected frequently prevents seri-
Gus trouble and loss. Freight for ship.
ment should be dispatched without
DELAY, and eonsignees of freight Motif
ed promptly a. per rules IN local freight
tariff.
as. Courtesy. We can not expect
TO secure and retain business unless VIC
are courteous and obliging in all our
! intercourse with patrons of the road.
Employees, therefore, of NIL grules are
required to give prrmpt and polite
/ attention to every one who approaches
them for information, no matter how
humble the person may be, and in 9
frank aud ati:.ble manner give the in
! formation wanted, or if unable 10 de
80 direct them where to go to get it.
! Be courteous and obliging to every
one, and ready to tender information
and assistance even before it Is asked
endeavoring to please everybody you
are thrown in contact with in the way
of business or when travelling on tn,
Company's trains, at all times avoid
ing any appearance Of irritation, dis
putes, or controversies with patrons ol
the road, although there may some
times seem to be cause to do so.
at is the desire of the Company t.
have the road, tsoffieersand employee
become popular and gain the conf
dcnce and goodwill of their patrons
and anything done adverse to this pol
icy by any one will cause him to b.
looked upon as unworthy Of his posi-
ton.
+. at is earnestly desired that en-
ployees of all grades give attention t
Tie points abovespeciied; and lwoul'
further add that in making appoint
meats and promotions, due regard vii
be paid to the former record of tn
pSrties for civiiity and courtesy, mn,
these will be considered among tn
foremost qualifications necessary to sc
cure a position or promotion"