, 1863-11-18

u...u, 1o1 NEw YonK, October aoth, 1863.
MEssRs ROOT d CADY:
that our Agency for Coicago hss BE- IN tsansierraa
from your house to Nj. ". < Nixon, ol the drm
Of smith q Nixon; Cincinnati, O.. We Will hereby
3 tse ssan 81 ave taken
tex The es Wer
with 1ong, flaming advertisements and notices
written hy yourselves, putiug these pianos to the
atrume1ts. This we would not lave cared any
thing about; but when you pub1tshed one notice,
Which, atteE giving q grand puff for ", pianos,
1t "a rather Moie lhan we con1d comfortably d.
You will remember that, in December last, you
our nams was pnt On the programme. We wrote
,on about thu matter, and strongly objected to
sach ~ procseatng In reply. yoa wrote, pec 81,
tsh hs yoa o naoEso soi q fSs
rather tran to u.s. This, gentlemen, We consld-
cred gross insult Jana When, shortly after, gen
nsman IT.. it9m 1asas H. called upon Us to buy
ha1awrittpg, (which was In answer to an applica-
ton to Joa tos steiaway ptano.) in which you
stated TINT you "could scarcely recommend these
ptanos, but that Jon could sell him ane T.oct,
VI plano for $3.50 etc., etc., It settled the matter,
and We became firmly convinced that Jour heart
and good will was longer IN favor 9f pianos,
but that you Intended to make the W. piano pour
leading instrument, and that, therefore. change
T. thu agency was absolutely necessary fol Oh
just about thi4 time Mr. Nixon called upon us.
stating that he had resolved to remove to Chicago
and open music store and wareroom, and applied
m for our agency: bele9ing ouEaelyes folly justified
time, feeling that you would not DO Justice to our
inetrpments any longer.
=. Although yooE dealings Tith US hsve been all
break our word and as matter Is settled anu en-
nov te eehanged. We are, however, willing to do
erelytlling IN our powes. and Will supply yoa With
may have sold up to the time Of RECEIPT of this
with promise to deliver them. and as m equivalent
10 your extensive advertising Of our pianos last
tune. bnt could Eot well p.eyent} VIC will gIre you
the sty'e : pisno sent October 9Th, price S!g7
e tase fo sS aS asx s IS
for 1901 sent 10 Marc d HcItel for collection and
probably already accepted byyou, back hero to us.
eor7y On yoar acconnt as wo "a hye en- no ait to I'D
with yon etnce last spring, but that cannot make
your toimef actions un6one, and It Is now out Of
our power to alter the matter
We remain, gentleman, Jouys respectfully.
sTErSwAr d SoSs.
CHICAGO, october IS, 1868.
AEssRs. s1E1xwAE & Sons:
Gkh7LExEs: Yours Of the 20!h inst, inform.
Ing Hs q the transfer Of your agency IN this city
gzets On cur account. The causes that NC have
hsd withln the past year 10 be more OF less dis
Hauefed with you. your pianos, and your prices,
ci1e us tothe transfer. We hsye for some time past
seriously considered the prop.Iety OF throwing
1 np youE agency g Yen, 1onE action IN The mattsE Re.
complaints In the letter before US (as fo- example
that relating to the Worcester piano IN tae Phil
harmonic concert) are too pitiful to be noticed,
planned TO you at the time, that there was moth
lrs n the slightest degree affecting our 1eputa-
tlon fo5 5oaoiah1e dealing:
til Within year, your dealings With were fair
q: manly, and AZ the pianos vou sent u.s. were
msgnidecat, and this. too, without au exception.
tntiolucs4 them to the Northwest. Within the
pact year, "ever. It has seemed to Us that just
in proportion @ a. other makers improved thctI pi-
you have 60 far presumed upon your splendid
reputation that 3ou havs disrega1ded your obit.
ga.iohs TO ~ as your agenta, sxhotb;tantly ad.
pianos IN several instances defective In wo7k-
aanth!p aud Inferior in tone
Allow us to reftesh your memories on one OF
two Of these points. During the past year you
have often failed to send us inst1u ncnts a. prom
tsed, pleading your Inability to keep up with your
ofdeIs while q: tae sane time you were freely ~
"a cbnrfe never before taken to our KNOWLEDGE
BY respectable manufacturers In any similar In
Whenever on examination your Instruments
were found to be defective, VIC hare had them
repaired. often at considerable cost aud
trouble, before Offering them for sale. In one OF
two cases You have in accordance with Jour guar
nnty refunded our losses, but In tho case Of Ms
c. E. Hovey, Of Bloomington, Ill, whose piano
VAS rally dcfectiye, as We WrotE you about the
first Of September, and which we had previously
taken back at considerable expense to ourselves,
yon found It easier TO call In question the EVIL
dence Of ouE eenses than to share our losses Since
weIsa'1ed this Insight into what you meant bg,
"Warranted for five years. We have not troubled
you with sfmi1ar cases, but hava pocketed our
1osset, determined that whatever course others
might pursue, our customers should know that
Whcu we t'guarantecd them satisfaction We
meant something BY it. Under these ctrcnm.
stances. duty to our customer5 has compelled Us
to tell them frankly In various instances that We
believed Haxelton Bros, Gzape i Kindt'e. and
J. W Fose's pianos were better pianos for the
money than Stefnway' 3, and we have no apologies
to Offer for it. for It IL the tsuth how uuwelcome
to us may be Inferred from the we'll known fact
that We have expended ten dollars IN advertising
FOUR p!anos, where nc havs one dollar In pushing
apy other.
As an acknowledgment for advertising that mnst
innEe to the benefit Of yourselves and agents, we
accept the Last piano sent ua (which, BY tue ways
very fine one)aad will feel obliged II You will fo
call the drtft Is you propose.
We hereby cancel Ill untitled orders for yonr In
struments- II nc Cannot otherwise please our
customers We eha2l cheerfn3ly refer them to you,
Or to Mr. Nixon. wheah he gets established here.
To cave answering letters about your agency,
and az matter ot Justice to all parties, wG shall
Insert this final correspondence entire IN some OF
the 1eadipgj ouIuals that best reach customers
We remaln, yours, truly.
Roor 3 CApY.