Iceland (supermarket)

Iceland Foods Limited,trading asIceland, is a Britishsupermarketchain headquartered inDeeside, Wales.It mainly sells frozen foods, including prepared meals and vegetables, alongside non-frozen grocery items such as produce, meat, dairy and dry goods. The company also operates a chain of shops called The Food Warehouse.
Iceland Foods began business in 1970, whenMalcolm Walkeropened the first store in Leg Street,Oswestry,Shropshire, England, with his business partner Peter Hinchcliffe. Together, they invested £60 for one month's rent at the store.They were still employees ofWoolworthsat the time, and their employment was terminated once their employer discovered their other roles. Iceland Foods initially specialised in loose frozen food.In 1977, they opened a store in Manchester selling own-labelled packaged food, and by 1978 the company had 28 stores.
In 1983, the business grew by purchasing the 18 stores ofBristol-based St. Catherine's Freezer Centres, and in 1984 the business went public for the first time.The cash investment was used to purchase 12 stores of South East-based Orchard Frozen Foods (who had gone into administration), AJ & M Freezer Foods, Fulham Freezer Foods and Igloo. The business purchased larger rivalBejamin 1989 after a hostile takeover bid.In 1993, the firm took over the food halls of theLittlewoodsdepartment store and also acquired the French Au Gel chain. This last move proved unsuccessful and the stores were dropped within a year.
Around 2000, the company attempted ties withBritish Home Stores.In May 2000, Iceland Foods merged withBooker plc, and Booker'sStuart Rosetook the role of CEO of the merged company.He left for theArcadia Groupin November 2000and was replaced byBill Grimseyin January 2001.
Soon after Grimsey's appointment, Malcolm Walker, Iceland Foods's founder and chairman, was forced to stand down, as it was revealed that he had sold £13.5 million of Iceland Foods shares just five weeks before the company released the first of several profits warnings.
Iceland Foods' holding company was renamedthe Big Food Groupin February 2002,and attempted a refocus on the convenience sector with a bid forLondis.Grimsey remained until the takeover and demerger of the Big Food Group by a consortium led by the Icelandic companyBaugur Groupin February 2005.Walker subsequently returned to his previous role at Iceland Foods.Iceland Foods's website has a page critical of Grimsey's period in control.
After Baugur collapsed in 2009, a 77% stake in the firm came into the ownership of the Icelandic banksLandsbankiandGlitnir.In 2012 the stake was purchased by a consortium including Malcolm Walker andGraham Kirkham.
After Walker's return to the company, Iceland Foods reduced the workforce at the Deeside head office by 500, with approximately 300 jobs moved as a result of relocation of a distribution warehouse toWarrington.
In January 2009, Iceland Foods announced that it would buy 51 stores in the UK from the failedWoolworths Groupchain, three days after the final 200 Woolworths stores closed their doors.In April 2009, Iceland Foods announced plans to close its appliance showrooms by September 2009 to concentrate on food retailing.Iceland Foods's sales for the year ended 27 March 2009 were £2.08 billion, a 16% increase on the previous year, with net profits of £113.7 million.An additional Iceland Foods store opened in Dudley town centre on 2 December 2010 in part of the formerBeattiesdepartment store, 21 years after their initial departure from the town.
In 2013, two labs, one in Ireland and another in Germany, on behalf of the Irish state agency FSAI, identified 0.1% equine DNA in some Iceland Foods products. Malcolm Walker caused controversy when on a BBCPanoramaprogramme (18 February 2013) he was asked why the products had passed British tests but failed the Irish ones. He replied, "Well, that's the Irish, isn't it?".
In November 2013, the firm began selling appliances online again in partnership withDRL Limited.In May 2014, the firm reintroduced online shopping, which had been dropped in 2007.
In January 2018, Iceland Foods announced that it would end the use of plastic for all of its own-brand products by the end of 2023.
In 2019, Iceland Foods opened 45 new stores in the UK (including 31 larger stores under The Food Warehouse fascia) but had also closed eight, increasing the number of UK stores to 942. The company has a strategic alliance withThe Range, where Iceland's food offer has been introduced to nine of the home and garden retailer's stores. In 2019 it also expanded its warehousing locations, adding five multi-temperature regional distribution centres atLivingston, Warrington, Deeside,Enfieldand Swindon.
Iceland Foods Ltd has been accused by the government ofIcelandof engaging in abusive behaviour by trademarking the name of the country, and of "harass[ing] Icelandic companies and even the Icelandic tourism board" by pursuing legal action against Icelandic companies which use the name of their country in their trading names.In November 2016, the Icelandic government filed a legal challenge at theEuropean Union Intellectual Property Office(EUIPO) to have the company's trademark invalidated "on the basis that the term 'Iceland' is exceptionally broad and ambiguous in definition, often rendering the country's firms unable to describe their products as Icelandic".TheIceland Magazinenoted that:
In April 2019, The EUIPO invalidated the Iceland trademark.
Iceland has over 900 stores in the UK.
In 2006, a policy of "round sum pricing" was introduced,with many products priced in multiples of 25p.
2006 also saw a surge in home delivery promotion, which is now one of the main focuses of the company. When a customer spends £25 or more whilst shopping in-store, they have the option of free next-day home delivery, choosing from available timeslots. Customers can also shop online and receive free next-day home delivery when they spend more than £40.
In October 2008, Iceland Foods launched the Bonus Card, aloyalty cardand replacement for the original home delivery card. It allows customers to save money onto the card, with the firm putting £1 onto the card each time a customer saves £20, and gives occasional discounts, offers, and entry to competitions—including their main competition, in which each month one Bonus Card holder from every store wins the entire cost of their shop.
In 2014, Iceland launchedThe Food Warehouse,a brand name used for their superstores, which are typically sited inretail parks.As of 2021, there were 140 locations of The Food Warehouse.
In April 2021, Iceland launchedSwift, their brand ofconvenience stores.Five stores were opened under the Swift brand, the first converted from a former Iceland store inNewcastle-upon-Tyneand the other four in the London area. Soon after introducing anIceland Localformat for petrol forecourt stores, Iceland announced in July 2023 that the Swift-branded stores would be scrapped, with four of the stores closed entirely, their staff transferred to other nearby Iceland stores, and one reformatted to the Iceland identity.
In 1996, Iceland opened its first store in Ireland.Later, there were seven stores, six inDublinand one inLetterkenny. They all closed in 2005 owing to financial difficulties.In November 2008, Iceland Foods re-entered the Irish market, reopening a store inBallyfermotin Dublin after agreeing a franchise deal with an Irish cash and carry company, AIM.In November 2009, a second Dublin store reopened inFinglas. In November 2013, Iceland Foods acquired seven Irish stores which were previously franchised.
In February 2023, Iceland's parent company sold its 27 Irish stores to The Project Point Technologies, although the company was expected to continue to use the Iceland brand name under a franchise agreement.In June 2023, Metron Stores,trading as Iceland, was ordered to recall all imported meat products by theFood Safety Authority of Ireland, due to traceability concerns.In the same month, Metron said it was insolvent and unable to pay debts of €36m, and several stores were abruptly closed.Iceland returned to the Republic of Ireland in October 2024 under a partnership with retailerDunnes Stores.
There were 11 outlets in the Czech Republic, operated by ICL Czech until they closed in 2022.
Iceland Foods also operates stores in Spain and Portugal (countries with substantial British communities), in conjunction with Spanish-based retailer Overseas. The stores stock Iceland products as well asWaitroseitems.In July 2012, in a joint venture withJóhannes Jónsson, co-founder ofBónusand former Iceland ownersBaugur Group, the firm opened a store inKópavogur, Iceland,and subsequently in the capital,Reykjavík.Sandpiper CIhas six Iceland Foods franchise supermarkets inJerseyand four inGuernsey.
Via franchise agreement with a local food importer and distributor, Iceland Foods operates inMalta. Initially, in 1998, this was for the supply only of Iceland Foods-branded products to supermarkets, but in 2015 the operation opened stores inBirkirkara, followed byMosta,QawraandMarsascalain 2018.The Malta stores differ from those in the UK: there is a greater emphasis on non-frozen items, and stores feature fresh fruit, vegetables and bakery sections.
Iceland Foods historically advertised with the slogan "Mums Love It", which was changed to "Are we doing a deal or are we doing a deal?" and "Feel the deal" in the early 2000s. From the mid-2000s ads featuringKerry Katonasaw a return to a slogan more traditionally associated with Iceland Foods – "So that's why mums go to Iceland!" Katona was dropped as the face of Iceland Foods in 2009 after a tabloid newspaper published pictures allegedly showing her takingcocaine.She was succeeded byColeen Nolan,Ellie Taylor,Stacey SolomonandJason Donovan, who has also frequently appeared in the company's Christmas advertisement campaigns.Peter Andrebecame face of the firm in 2014.The current main tagline is the truncated "That's why mums go to Iceland". Storefronts also bear the tagline "food you can trust", and carrier bags in stores bear the tagline "the frozen food experts". From May 2015, the TV adverts used the tagline andhashtagof "Power Of Frozen"which were fronted and voiced over by Andre. In 2024, a new advertising campaign was launched featuring TV personalityJosie Gibson, and the new tagline "That's why we go to Iceland", which is described as a modern update of their original tagline.
When the chain bought rivalBejamin 1989, they launched the TV-advertising campaign "Use Our Imagination," which included a song. The campaign was launched so quickly after the takeover that they had no time to convert all Bejam stores to the "Iceland" fascia. Therefore, the song for the commercial featured the line "We're at Bejam's too..."
In 2013, Iceland Foods stores appeared in a BBC documentary calledIceland Foods: Life in The Freezer Cabinet. The firm was the main sponsor of theITVreality TV showI'm a Celebrity...Get Me Out of Here!from itssixth seriesin 2006 until itsfourteenth seriesin 2014.
In 2018, Iceland announced they would end the use ofpalm oilin all their own brand products due to concern overenvironmental impact of palm oil.It was the first major UK supermarket to ban palm oil.
In January 2020/2021, Iceland Foods stores appeared in twoChannel 5series calledInside Iceland: Britain’s Budget Supermarket.
In November 2018, Iceland Foods submitted a version of an animated short starring a fictionalorangutannamed Rang-tan (originally released byGreenpeace) toClearcast, but thesubmission was denied.Iceland Foods originally planned to utilise the short as the television advertisement that Christmas season, as an extension of their earlierpalm oilreduction campaign.