Arby's

Arby'sis an Americanfast foodsandwich restaurant chain with more than 3,300 restaurants. The flagship property ofInspire Brands,it ranked third in systemwide sales in the United States in the quick-service and fast-casual restaurant industries in 2012, behindSubwayandPanera Bread.In October 2017,Food & Winecalled Arby's "America's second largest sandwich chain (after Subway)".
Roark Capital Groupacquired 81.5% of Arby's Restaurant Group in July 2011 and is now a majority-owner of Inspire Brands.The Wendy's Companyheld a minority stake of 18.5% in Arby's after the acquisition by Roark Capital; that share was reduced to 12.3% upon the purchase of Buffalo Wild Wings, and was sold back to Inspire Brands on August 16, 2018, for $450 million, a 38 percent premium.
Arby's is best known for sellingroast beefsandwiches.Other menu items the chain is known for includegyros,wraps,chicken sandwiches, andmilkshakes.Its headquarters are inSandy Springs, Georgia, a suburb of Atlanta that uses Atlanta mailing addresses.In 2019, there were 3,472 restaurants.There are locations in seven countries outside the United States: Canada, Costa Rica, Egypt, Mexico,Saudi Arabia, South Korea and Turkey.
Arby's was founded inBoardman Township, Ohio, on July 23, 1964, by brothers Forrest (1922–2008)and Leroy Raffel (1927–2023),owners of a restaurant equipment business who thought there was a market opportunity for a fast foodfranchisebased on a dish other thanhamburgers. They wanted to call their restaurants "Big Tex", but that name was already used by anAkronbusiness. Instead, they chose the name "Arby's," a phonetic pronunciation of the letters R and B, short for "Raffel brothers".Arby's filed for reorganization with theUnited States bankruptcy courtin February 1971, owing to a large number of debts accrued in expansion, as well as a nation-wide recession and relatively high price point compared to other fast-food chains of the time.
The Raffel brothers opened the first new restaurant inBoardman, Ohio, on July 23, 1964. They initially served onlyroast beefsandwiches, potato chips, and soft drinks. Hoping to attract a more upscale clientele, Arby's interior design was purposely more luxurious in appearance than the typical fast food sandwich stand of the day. Arby's offered their roast beef sandwiches for 69 cents at a time when hamburger stands were charging 15 cents for a hamburger.A year later, the first Arby'slicenseeopened a restaurant in Akron, Ohio. Early Arby's locations featured neon signage designed to resemble acowboy hat, often bearing the text "Arby's roast beef sandwich is delicious". This sign was designed by the Peskin Sign Co.
During the 1970s, the expansion of Arby's took place at a rate of 50 stores per year. During this time it created several menu items, including the Beef 'n Cheddar, Jamocha Shakes, chicken sandwiches,curly fries, and two signature sauces: Arby's Sauce and Horsey Sauce.Baked potatoes were added to the menu in 1985.Curly fries were initially introduced as Curly-Q Fries in 1988.It became the first restaurant in the fast food industry to offer a complete "lite" menu in 1991 with several sandwiches and salads under 300 calories and 94 percent fat-free.
The family-owned business tried converting into a public company in 1970 by offering the sale of stock,but theIPOnever went through when the stock market subsequently fell.In 1976, the family sold the company toRoyal Crown Cola Companyfor $18 millionand Leroy Raffel remained as CEO until his retirement three years later.
In 1984,Victor Posnerobtained Arby's via ahostile takeoverof its then parent Royal Crownthrough his DWG Corporation.Nine years later, with a new owner of DWG Corporation and a new name, Triarc Companies, Inc.,a formerPepsiCoexecutive, Don Pierce, was brought in to "resurrect" Arby's.With $100 million additional funding, Pierce moved to a new "Roast Town" concept, similar in format toBoston Market, in 1996.The Roast Town concept received poor marks in market tests and was quickly discontinued. Pierce and his team left the company and it sold all of its 354 company-owned locations to RTM Restaurant Group, an existing Arby's franchise, for $71 million.Another marketing concept that was tried was a dual-brand venture that was started in 1995 with ZuZu's Handmade Mexican Grill.The marketing venture was a failure resulting in lawsuits being filed by each company against the other.
In 1992, Les Franchises P.R.A.G. Inc. opened the first Arby's franchise in the Canadian province of Quebec.It was also the 100th location to open in Canada and joins other locations that were then operating in the provinces of Ontario, Alberta, New Brunswick, Nova Scotia, Manitoba, British Columbia, and Saskatchewan. The Quebec location also sold the uniquelyFrench-Canadian dishcalledpoutine.
In 2002, Arby's returned to operating restaurants by purchasing the second largest Arby's franchisee, Sybra Inc., with 293 locations out of bankruptcy outbidding RTM so as to prevent RTM from becoming too large.RTM was purchased by Arby's on July 25, 2005.
In November 2002, Access Now filed a lawsuit against RTM, then a franchise of Triarc, that some 800 of their stores did not comply with theAmericans with Disabilities Act of 1990(ADA).  The lawsuit had no liability damages except for lawyer fees.  In August 2006, the court accepted the settlement between RTM and Access Now.  The result was that every year, 100 of the RTM stores would be retrofitted to comply with the ADA.  Accordingly, it was estimated that about $1.2 million would be spent to retrofit those stores each year.
In 2008, Triarc purchasedWendy's, and changed its name to Wendy's/Arby's Group, to reflect their core businesses.In January 2011, it was announced that Wendy's/Arby's Group were looking into selling the Arby's side of the business to focus on the Wendy's brand.It was officially announced the companies would split on January 21, 2011.In 2009, the Wendy's/Arby's Group signed a franchise deal with the Al Jammaz Group of Saudi Arabia to open dual-branded Wendy's/Arby's through the Middle Eastwith the first location opening inDubaiin theUnited Arab Emiratesin May 2010.The Wendy's/Arby's Group also signed a similar franchise deal in June 2010 with Tab Gida Sanayi ve Ticaret to open dual-branded restaurants in Turkey.After the split, the former Wendy's/Arby's Group became The Wendy's Company.
In 2010, Arby's opened a restaurant atFt. Bliss, their first location at an American military base under a deal that the Wendy's/Arby's Group had signed with theArmy and Air Force Exchange Serviceto open restaurants at bases both in the United States and overseas.Only American military personnel and some of their guests can patronize the Arby's locations situated on the military bases and operated by the Post Exchange.
There were two different attempts to operate franchises in the United Kingdom. GSR Restaurant Group opened their first Arby's franchise location in London in 1992 followed by a second location the following year in Glasgow.These were also the first locations to open in Europe, but both were forced to close by 1994. In 2001, Barown Restaurants opened two Arby's franchise locations in Southampton, Hampshire, and Sutton, London, but both were forced to close after operating for a few months.
On June 13, 2011, Wendy's/Arby's Group Inc. announced that it would sell the majority of its Arby's chain toRoark Capital Groupwhile maintaining an 18.5% stake in the company.At the time of the sale, Arby's was experiencing an operating loss for the year of $35 million with 350 Arby's franchisees more than 60 days late in royalty payments and 74 low performing franchised units and 96 company-owned units forced to close.Despite its cash flow problem, Arby's also reported that it had six months of sales growth at established stores in the United States which it had attributed to its new turnaround plan that it had recently launched.The new owners turned the company around by closing more underperforming locations, changing the company's marketing strategy, and by introducing new products on a regular basis. After four years, Arby's was able to issue $300 million in dividends, which resulted in Wendy's receiving $54.9 million for its minority stake with the remainder paid to Roark.
In February 2017, Arby's reported that they were investigating amalwareattack on their payment card system that had targeted thousands of customers' credit and debit cards.The malware was placed onpoint-of-salesystems inside Arby's corporate-owned restaurants, not its locations owned by franchisees, and was active between October 25, 2016, and January 19, 2017.Eight credit unions and banks from Alabama, Arkansas, Indiana, Louisiana, Michigan, Pennsylvania and Montana have filed suit since early February against Arby's concerning thedata breach.
In September 2017, Arby's returned to Kuwait for the first time in two decades by the opening of an Arby's franchise inJabriyaby Kharafi Global.
In November 2017, Arby's announced it had negotiated a purchase for the restaurant chainBuffalo Wild Wingsfor $2.4 billion in cash.As part of this acquisition, the parent was renamed from Arby's Restaurant Group, Inc. to Inspire Brands.
In October 2018, Arby's expanded into the North African country of Egypt by opening three restaurants in the capital city ofCairowith the help of local franchise partner Vantage Egypt Tourism and Entertainment.
In January 2022, Arby's announced launching in Saudi Arabia in an exclusive development agreement with Shahia Foods Limited Company, with the first restaurants expected to open in the capital city ofRiyadhin late 2022. This agreement marks the brand's first-ever entry into Saudi Arabia and largest expansion into the Middle East to-date.
In addition to roast beef, deli style sandwiches, called "Market Fresh Sandwiches," are sold at Arby's. The original lineup of sandwiches included Roast Beef and Swiss, Roast Turkey and Swiss, Roast Ham and Swiss, and Roast Chicken Caesar. With the exception of the Chicken Caesar, all Market Fresh Sandwiches came with the standard toppings of spicy brown honey mustard, mayonnaise, red onion rings, green leaf lettuce, tomato slices and sliced Swiss cheese. Additions to the Market Fresh lineup included Roast Turkey Ranch and Bacon and the Ultimate BLT. Market Fresh Five-Star Club, served on Harvest White Bread, was introduced in 2003 for a limited time.
The Ultimate BLT was released for a limited time in 2002and later in 2012.
In 2003, the line was again expanded to include other styles of specialty sandwiches that were served on baguettes that included the Italian Beef 'n Provolone,French Dip 'n Swiss, Philly Beef Supreme,and Pot Roastsandwiches.
Corned beef and turkey Reuben sandwiches were added to the menu in 2005.
In early 2006, Arby's Restaurant Group signed a contract withPepsi, making Pepsi the chain's exclusive soft drink provider. Franchises which had contracts withCoca-Colaswitched toPepsi-Colawhen their contracts with Coca-Cola expired.
It was announced in August 2017, that Coca-Cola had won a contract to serve Coke products at all its restaurants, ending an almost 11-year association with Pepsi. The transition began in early 2018,and all Arby's locations were serving Coca-Cola beverages by June 19, 2018.Arby's promoted their announcement by breaking twoGuinness World Records.The first record, "world's smallest advertisement", measured 38.3 microns by 19.2 microns on asesame seedand was printed atGeorgia Tech.The second record, "largest advertising poster", took up approximately 5 acres of land and was placed inMonowi, Nebraska, America's smallest town.
Toasted Subs, sandwiches served on a toasted ciabatta roll, were first introduced in September 2007. The initial line-up included the French Dip & Swiss Toasted Sub, Philly Beef Toasted Sub, Classic Italian Toasted Sub, and Turkey Bacon Club.Three months later, the Toasted Subs product line was extended to include the Meatball Toasted Sub and the Chicken Parmesan Toasted Sub.
In October 2013, Arby's introduced a Smokehouse Brisket sandwich.
In September 2014, Arby's introducedgyrosto its menu for a limited time.Gyros were previously offered in 2006.They have since become a permanent menu fixture on the menu in April 2016.
On an almost annual basis, Arby's had offered some sort of a flatbread melt sandwich for a limited time. In 2007and again in 2008,it was the Philly Cheesesteak and the Fajita Beef. The Beef Fajita returned with the new Chicken Fajita in 2009.After a six-year hiatus, Steak Fajita Flatbreads were offered for a limited time in 2015.The following year, Steak Fajita returned in 2016 with Chicken Fajita along with a choice between a hot and mild sauce.
After a nine-year hiatus, a pork-beef mixture meatball sandwich was reintroduced in July 2016.
In August 2015, Arby's introduced a series of five small sandwiches calledSlidersstarting at $1.29, with prices varied by location.These new menu items led to an increase in sales at many locations.This is not the first time Arby's tried to market miniature sandwiches. Two years earlier, Arby's tried to sell a similar product called the Mighty Minis that were sold in pairs.During the first month of national sales, the firm was able to sell 1 million or a ton of sliders.To encourage additional sales outside normal lunch and dinner meal hours, began to offer sliders and small size drinks and sides at the reduced price of $1 between the hours of 2 and 5 p.m. starting in October 2015.Due to Arby's great success in the increase of sales created by the introduction of this new product line,Nation's Restaurant Newsawarded Arby's its MenuMasters Award for 2016.The Turkey 'n Cheese was initially offered as a limited time menu item in December 2016but was shown to be popular enough to be retained on the regular menu. A Pizza Slider was introduced as a limited time menu item in May 2017.
In late August 2016, Arby's introduced four chicken sandwiches that used a buttermilk-based breaded breast filet.
Arby's debuted a new sandwich known as Smokehouse Pork Belly Sandwich in October 2016.
In October 2016, word leaked throughsocial mediathat Arby's was about to test avenisonsandwich, which Arby's confirmed, selecting 17 stores inGeorgia,Michigan,Minnesota,Pennsylvania,Tennessee, andWisconsin(all majordeer huntingstates) to offer it during a four-day test during those states' respectivehunting seasons. Prior to the start of the promotion,USA Todaypublished the locations of all 17 participating restaurants.Both due to curiosity and heavy demand from hunters, the sandwiches sold out in all markets on the first day of the test.AnotherUSA Todayarticle reported that thefarm-raised venisonwas imported from New Zealand.In the following year, Arby's announced that the venison sandwich would return nationwide on October 21, 2017, also available in limited quantities.
In September 2017, Arby's introduced the Chicken Pepperoni Parm sandwich, their version of achicken parmigianasandwich which also contains pepperoni slices.
In October 2017, Arby's announced that three locations inColorado,Montana, andWyomingwill offer anelksandwich for a limited time.Thefarm-raised elkmeat that was used to make the sandwiches was obtained from the same farm in New Zealand that provides the venison to Arby's since many states, such as Montana, prohibit the raising of game animals on commercial farms.
The following October, Arby's once again offered a featured wild game sandwich in 16 of its restaurants. This time, it would be a duck breast sandwich topped with a cherry sauce and crispy onions.
Some locations also serve breakfast,including attruck stoplocations operated byPilot Flying JandLove's Travel Stops and Country Storesthat are typically operating 24 hours.
Since 2014,Ving Rhameshas been the narrator of Arby's commercials.The chain's current slogan is "Arby's, We Have The Meats!"
Arby's currently has locations in Canada, Costa Rica,Saudi Arabia, Egypt,Mexico,South Korea, Turkey, and the United States (in every state exceptRhode IslandandVermont). There are also Arby's locations for service members in theKadena Air BaseandCamp FosterinOkinawa, Japan.